Name: Sonesta Es Suites Cincinnati - Blue Ash
Address: 11401 Reed Hartman Hwy ., 11401, Cincinnati, 45241, US

4/10

Poor

31 Jul 2026

Daniel

Fireplace the carpet smelled the water pressure in the one bathroom was terrible not very clean. The bathroom bathrooms were too small. The towels were horrible.

2/10

Poor

29 Jul 2026

Anna

Bed had hair and stains in it. Toliet seat was dirty. Floor looked like it hadn’t been vacuumed.

8/10

Excellent

27 Jul 2026

TYREE

Would've like to have easier access to bath towel repl

8/10

Excellent

26 Jul 2026

Adrienne

The room was clean, the staff was so helpful and breakfast hit the spot every morning. Parking was good!

10/10

Exceptional

24 Jul 2026

Ronny

Great room with kitchen and amenities

10/10

Exceptional

20 Jul 2026

Jeremy

Great place to go if you’re visiting Cincinnati or somewhere if you want to relax. Great amenities.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Henry

Older property. Although non smoking now can smell it use to be a smoking property room had smells of smoke.

Self

10/10

Exceptional

19 Jul 2026

Shona

Breakfast was great. The staff was friendly and helpful.

Family_with_children

4/10

Poor

19 Jul 2026

Mattie

Room had a bad urine smell. Thankfully Expedia helped us get reimbursed and we were able to find another hotel in a couple hours.

Family_with_children

2/10

Poor

17 Jul 2026

Christopher

The room was dusty and had fleas! The carpets were dirty and the air vents were caked in dust. The faucet to the kitchen sink was not secured and seems like it would come apart at any minute. There was also rust in the tub. Would not recommend staying here at all. The hotels.com rating is nowhere close to where it should actually be!

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Alexis

Excellent! Comfortable beds, clean and great breakfast

Family

10/10

Exceptional

13 Jul 2026

Jessica

We had booked a different hotel this trip. However when we got to our hotel we had booked the room was gross and the pool was not working so we were scrambling to find another place to go and could not have been more happy to find this place and now every time we go back to Kings Island this will be where we stay. Amanda who worked at the front desk was amazing so welcoming. Can’t wait to come back

Family_with_children

10/10

Exceptional

13 Jul 2026

Ayuanna

My visit was fantastic!!! Clean room and great breakfast. Was able to cook dinner by using the kitchen in the room... Only hotel I stay at when traveling... Thank you

8/10

Excellent

13 Jul 2026

glen

Room was great. Nice to have kitchen and pull out couch.

10/10

Exceptional

11 Jul 2026

Bethany

We were very pleasantly surprised by the size and amenities at this hotel! We had a wonderful stay, enjoying our large suite, breakfast daily, and the pool. We'd definitely stay again!

Partner

8/10

Excellent

09 Jul 2026

Yuri

I really like the pool, the breakfast and the layout of the hotel room. Very spacious. The front desk receptionist was nice. First impressions of the room were not as good as soon as we entered there was a funky smell, like musty and curry mixed together. There were untreated stains all over the room in the carpets mostly. There was a used sponge in the kitchen. I literally cleaned and disinfected everything because of how bad the smell was. But the beds were amazing and soft and comfortable. Beds were clean. The kitchen was clean and big and spacious. We liked the breakfast bar. It was great to have two full bathrooms! And a full living room. Overall I would come back but definitely would change rooms next time if it was that stinky.

10/10

Exceptional

09 Jul 2026

Matthew

Nice family place

Family_with_children

10/10

Exceptional

07 Jul 2026

Robert

Great place to stay! Very clean, nice room layouts, good breakfast.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Sally

Amanda at check in was super nice, so shout out to her.
I really like this place. Most of all, I love having a fully equipped kitchen. And I love that they allow pets. I will give up perfect cleanliness for allowing pets any day. Yes, some stains in the rug. Some spider webs in the window sills. And one time my room had bugs so they very apologetically moved me to a different room. Can happen anywhere. Mostly it was really nice and I felt very comfortable and safe. Good area, convenient to everything. Staff were all very pleasant Definitely would stay again.

2/10

Poor

03 Jul 2026

olga

my worst ever experience, the front desk was very unfriendly like you owe them a couple of thousands, checkin in late, I found a line at 4:15 pm, because of cleaning ladies shortage. The worst -I woke up completely bitten by some insects, probably bed bugs

Self

6/10

Pleasant

28 Jun 2026

Fellecia

My family and my parents checked in to two separate rooms late at night. The older black gentleman that checked us in was terrible. Tried to give him grace because it was a little after midnight. After telling him over and over that they were separate he tried to do them together, then charged the wrong cards to the wrong rooms, then told us there was nothing he could do about it. The next day a younger gentleman with long brown hair helped fix our cards in less than 10 mins. He was extremely helpful. My family had a 2 room suite, it wasn’t trashed but it was not well cleaned at all! We had an almost gone toilet paper roll in our bathroom, all kinds of trash still behind our night stands, and the scrub mommy under the sink was used by previous people! The parking just is what it is, it was a busy weekend so busy parking. But there was plenty. The breakfast was great and the basketball area was nice for the kids.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Melissa

Great place to stay with amenities. The staff was really helpful and nice. Lots of room for a family of 5 to stay here compared to a hotel.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Stephanie

Clean and a good spot to stay with kids who always want to run around!

Family_with_children

10/10

Exceptional

18 Jun 2026

Kairy

Everything was so wonderful. Staff was so accommodating and helpful. Continental breakfast was actually really good. The pool was fun and we had it to ourselves for the most part. The suites were very clean and comfortable with common appliances included. Parking right in front of your suite. Lovely stay!

Partner

4/10

Poor

14 Jun 2026

Erin

The pool and the breakfast were ok, but the room cleanliness was downright awful. There were stains all over the carpet in all the rooms. The one room smelled terrible of urine, so bad so that you felt like you couldn’t close the door and close off fresh air. I have two dogs myself , it’s like they didn’t even try to clean it up. The counters were sticky, trash on top of fridge, dead bugs on all window sills. Concept and location were good and close to a lot of things but housekeeping is a strong weak point. Called to see if I could check in early if room was ready. They said the room was ready but it was a $30 early check in fee, yeah right.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Freddie

n.a

6/10

Pleasant

01 Jun 2026

Candis

Our room and our friends room had a weird bathroom/sewage smell to it for the entirety of our stay. It seemed to be worse at evening time when we got back to our room from being gone all day.

10/10

Exceptional

30 May 2026

Patricia

The bed was very comfortable. We were able to sleep well. The kitchen was pretty, well stocked with needed utensils and a huge refrigerator. The coffee in the breakfast/lobby area was excellent. The food was great especially the morning with omelettes and bacon. Also all the extras breads with toaster, pancake and waffle maker were available. The front desk was great about giving fresh linens each day. We will be back the next time we visit Cincinnati.

Partner

8/10

Excellent

29 May 2026

Luke

Breakfast menu was good. I will say kitchen staff was very quick to close down, beginning at 9:25 am to start closure of 9:30 am. I observed 2 girls arriving at 9:32 am and all food and drink was removed. They received no breakfast.

Partner

8/10

Excellent

28 May 2026

HEATHER

Staff amazing. So helpful.
Beds horrible. People slamming doors all night.
Room in poor repair. Stains on the ceiling. Floor coming up

Family_with_children

4/10

Poor

27 May 2026

Jeannie

A cockroach crawled out from beneath the bed upon arrival. The sheets had NOT been changed prior to our arrival! Totally unacceptable!! Roxie, the check in staff lady, was WONDERFUL! She brought us clean bedding and helped me make the bed as Housekeeping had already left for the day (sadly without doing their job in our room!). Also, we were given a brand new mattress pad still in the package after the supposed clean one from the laundry room was covered in pet hair. There is a terrible problem with the laundry process! The next morning there was evidence of rodent activity in the kitchen due to a large hole chewed in a bagged up food package. I recommend Roxie for a BONUS! I recommend firing the housekeeper responsible for cleaning the room we had. I recommend an overhaul on the laundry facility and process. I highly recommend the hotel be treated for cockroaches and rodents. Needless to say, we won't be back!!!

Family

10/10

Exceptional

24 May 2026

Mayla

Great stay! The WiFi kept cutting off but overall great stay.

Family_with_children

6/10

Pleasant

24 May 2026

Mike

Not so good for older people. Toilet was why to low. Couch was low and very uncomfortable. Great concept like the layout just need updated.

Partner

4/10

Poor

23 May 2026

Ebony

We have been staying at Sonesta Hotels properties for years, but unfortunately our most recent stay was very disappointing compared to previous visits. The room had an unpleasant odor, the blanket was dirty, the carpet had noticeable stains, and the light fixtures were dusty and unclean. Overall, the cleanliness of the property has declined tremendously. Because of this experience, we will be looking for a new hotel for future stays.

Partner

10/10

Exceptional

22 May 2026

Brian

After some initial oddities, Roxie at the front desk addressed them quickly with good customer service.

The pancake machine at breakfast was a nice change from the typical waffle machine.

Partner

10/10

Exceptional

20 May 2026

Joseph

Great place to stay especially for business

Self

10/10

Exceptional

20 May 2026

Sally

My only complaints were that if you are on the courtyard side, the basketball court sounds could be noisy, and the TV didn’t have a guide on the screen so hard to know what was on. Otherwise it was truly a great place to stay. Very comfortable. Everything you need.

Self

4/10

Poor

09 May 2026

Mike

Manager on duty morning on 5/9/26 was very good and understanding. We checked in late Friday night and needed some ice and we had a fridge with ice maker but wasn’t on and no signage to tell us where an ice maker was. I checked for bed bugs and found NO sign of them, I do that everywhere I stay, and I found small pieces of pet poop under curtain from pet friendly facility. Shower head was horrible. The bed was sitting crooked on bed frame and looked hideous. Bed looked like a teenager made it before school because parent yelled at them to get it done!! I it wasn’t a cheap place but I’m sure for price I could have found nicer.

10/10

Exceptional

01 May 2026

Winnifred

With a cup of coffee and juice in hand from the grab-n-go breakfast area, along with some fruit, we returned to the nicely appointed suite and kitchenette to make our own fabulous breakfast. Friendly staff, clean suite, and a good value. Kudos!

10/10

Exceptional

27 Apr 2026

Angelique

Great breakfast and super clean room!

10/10

Exceptional

22 Apr 2026

Erica

Excellent experience overall. The property was well-maintained, the accommodations were clean and comfortable, and the staff provided outstanding customer service. I would highly recommend this hotel to anyone looking for a quality stay.

Friends

10/10

Exceptional

19 Apr 2026

Corinne

The room was very clean and large with a seating area, breakfast bar and full kitchen. There was plenty of parking. There were 2 washers out of the three out of order and they said they were waiting on parts. We didn’t use the pool. The breakfast was adequate. Overall, I would stay there again.

8/10

Excellent

16 Apr 2026

Charles

Room was nice sized.

Partner

10/10

Exceptional

05 Apr 2026

Hari

Great place to stay with kids…..!!

10/10

Exceptional

05 Apr 2026

Joy

I enjoyed everything about my stay. The room was new, up to date, and clean. The staff were nice.
The breakfast was fresh. I would recommend if you have a family and are looking for a home like feel.

Family_with_children

10/10

Exceptional

03 Apr 2026

Silva

Clean, quiet , and enjoyed having our own entrance to the hotel

Partner

10/10

Exceptional

02 Apr 2026

Deborah

Love the full kitchen- we stay twice a year just to get away and binge watch tv! Love it!

Partner

10/10

Exceptional

30 Mar 2026

Monica

Room was clean and the staff was okay. Need better breakfast

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Faz

The check in and out staff were amazing. Friendly, efficient and so accommodating to our requests. Lisa, Amanda and Kim were all amazing for their attention to detail. Comfy bed and pillows and great water pressure in the shower. Definitely would recommend

10/10

Exceptional

24 Mar 2026

Richard

The room was very clean and updated. The staff was very informative and registered us very quickly.

10/10

Exceptional

23 Mar 2026

Alan

Nice quiet room

Self

10/10

Exceptional

22 Mar 2026

Mario

Just as described! Helpful staff

Self

4/10

Poor

21 Mar 2026

Jamie

My room ranked of weed smell. The room was not cleaned at all. There was stains all over the sheets nasty stuff all around the toilet.

Family_with_children

10/10

Exceptional

20 Mar 2026

Chuck

Had no issues and everything worked as expected.

Partner

8/10

Excellent

20 Mar 2026

Sylke

Comfortable place to stay with a spacious room. This is a two story building with no elevator so make sure you specify which floor you want/need. Being an elderly couple the stairs were not an option for us. The one big complaint we had was the bathroom lighting, could not have been more than a 25 watt bulb in the ceiling light. Breakfast was adequate with the usual breakfast items and was well maintained.

Partner

10/10

Exceptional

19 Mar 2026

Ying

Very clean, nice staff members. It is better if the laundry room offers detergents.

10/10

Exceptional

16 Mar 2026

James and Kathleen

Room was great. Loved the setup like little apartments. Nice place for puppy to exercise. Very nice staff. No complaints.

Partner

6/10

Pleasant

15 Mar 2026

Lisa

We had booked 2 separate suites but they ran out or didn’t have them clean so they ‘upgraded’ us to one 2 bedroom unit. The counter had rice on it and had dried food on it. We had to scrub it down before we could use it. Everything else was neat and clean. Breakfast was what you’d expect. Staff was very polite.

Family_with_children

10/10

Exceptional

15 Mar 2026

brandy

Everything was amazing

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Tim E

My partner was recovering from eye surgery and this was a very comfortable and convenient place to stay near the surgery center. Plenty of places to sit or lie down and it was nice having a kitchen. Staff was welcoming and helpful. He got done earlier than expected and when I called to ask if we could check in early, the person on desk staff said yes. She was very kind and helpful. A really good experience. We will be back.

Partner

10/10

Exceptional

09 Mar 2026

Ceej

Room was nice and large. Kitchen was a nice plus and very well stocked. Grea

10/10

Exceptional

09 Mar 2026

Lindsey

Sonesta’s staff was very welcoming, quiet, neighborhood and room was clean.

10/10

Exceptional

08 Mar 2026

Jay

Great room. Clean. Good breakfast

Partner

8/10

Excellent

07 Mar 2026

Hannah

Having the extra room space was lovely and the bed and pillows were very comfy.

Self

8/10

Excellent

06 Mar 2026

Jessica

We loved having the 2 bedroom/2 bathroom suite. The mattresses and bedding were so nice and cozy. The couch in the living room was terrible! I realize its a pull-out bed as well, but the \"cushions\" were very thin and more like a play-mat than a sofa cushion- they were a fake leather type material and they were dingy and needed wiped down. I also did not realize we would be on the 2nd floor with stairs to climb- I have a troublesome foot and hip, so that was not great. Overall, it was a positive experience and the front desk staff was wonderful.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Brandon

Room was clean and area was quiet

Partner

10/10

Exceptional

22 Feb 2026

Priscilla

The room was clean, great parking and pretty quiet. We always enjoy our stays at sonesta.

Self

10/10

Exceptional

19 Feb 2026

Farrah

Very home style just wish had more towels and wash rags housekeeping g does not come for short stays

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

Larry

Clean, comfortable and quiet. My top 3 needs. Breakfast had a range of choices from hot foot including fresh pancakes, eggs and sausage. Fresh and yogurt options too. Would stay here again.

8/10

Excellent

16 Feb 2026

London

Good:
Staff was not bad. A bit nosey for my liking.
Room was clean and spacious.
Bed was comfortable.
Nice location.

Bad:
Water pressure was bad in sinks.

Ugly:
Toilet would barely flush.

2/10

Poor

15 Feb 2026

Melissa

I asked the night auditor to leave clear communication for the daytime front office staff and housekeeping that I needed to sleep late undisturbed and the assistant GM called me at 8 AM to ask me what I meant by please don't disturb me. Then the head GM came to work and added nothing except a halfhearted apology. No partial comp or real gesture. If you want to feel like you're under siege from a staff that couldn't care less if you get any peace or rest this is the place for you.

10/10

Exceptional

12 Feb 2026

Max

Clean and efficient

Business

2/10

Poor

11 Feb 2026

Kendler

Upon arrival the suite was suit

6/10

Pleasant

09 Feb 2026

Theodore R

Stairs to room

Business Self

8/10

Excellent

06 Feb 2026

Beverly

Clean room & courteous staff

Leisure Partner

8/10

Excellent

28 Jan 2026

Faith

The room was tidy but not immaculate. The bed was comfortable, yet there was hair on the pillowcases and covers.

Leisure Self

10/10

Exceptional

27 Jan 2026

Alan Walter

Great room and staff.

Leisure Self

10/10

Exceptional

27 Jan 2026

Brian

Great staff. Great room. Good experience!

Business Self

10/10

Exceptional

27 Jan 2026

Donald

OMG what a lovely stay! Huge room with couch and easy chair. Clean as a whistle. Amazing value! Great breakfast.Pet friendly. Modern.

8/10

Excellent

26 Jan 2026

Sally

I can’t give a 5 because I was initially put in a room that had some issues so they had to move me to a different room. They handled it well though and apologized profusely. The new room was great and very comfortable. The staff were all really nice and I appreciate that they take pets. I would go back.

8/10

Excellent

22 Jan 2026

Karen

Nice room with large frig; good breakfast.

Partner

10/10

Exceptional

18 Jan 2026

Lauri

Clean and quiet.

10/10

Exceptional

06 Jan 2026

Angela

Safe, love the separate bedrooms in the suites, very nice staff, easy parking, and affordable .

Leisure Family

8/10

Excellent

05 Jan 2026

Heather

We went with the two-bedroom suite, and it was great to have a space to stretch out in. There were quite a few options for breakfast, which was a switch from our last stay at a Sonesta (not this location, but in Florida). The biggest drawback for us was the noise. We were in a bottom suite and you could hear every single step above us. We spent a little more time in the room because my husband was sick for part of the trip and the running above us never stopped. I'm sure it was a family with kids but it went on well past 11 p.m., where we had to call the front to see if they could reinforce the quiet time policy. If you stay here, ask for a second-level room if you want any type of rest.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Steven

Bathrooms are tiny in the 2 bedroom rooms, and carpets are filthy, water pressure in shower is almost unusable unless tiu use mostly cold water, cobwebs and spider webs all over and what look like bug blood all over the curtains I was in room 912 so heads up if its the summer time because its right by the pool and the four ac units so it has the possibility to be loud since its winter that didnt affect me, but the dog in the room next to me made the stay uncomfortable. 1 more thing to note is that this location puts a $250 hold on your card i dont think ive ever had more than a $100 as a hold, i ended up leaving and going to the Hyatt place next door for a more comfortable clean quiet place to stay

Self

10/10

Exceptional

30 Dec 2025

Angelica

Room was amazing clean breakfast was good staff was amazing we loved our room and loved our stay

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Emily

Spacious room with a homey feel. Property felt like an apartment complex

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Donayale

The room was spotless. It was really spacious and comfortable.

10/10

Exceptional

18 Dec 2025

Erica

We enjoyed an easy check in, clean room, comfortable bed, friendly staff, and good breakfast

Partner

8/10

Excellent

18 Dec 2025

Nora

I was neediing lodging due to a gradutation event. Little did I know there would be a snowstorm at the same time. The lodging was good-lucky enough to have bottom floor room. Room was clean, very roomy and loved having full size refrigerator, stove, microwave. Breakfast daily was full of options and a nice fireplace going while eating/watching TV in the lobby. I needed to stay an extra day d/t weather and that was easily accomplished by the young man with the pony tail behind the desk (did not get a name). He helped me a few times with my questions. The admission desk clerk also was wonderful helping me get the internet going by coming to my room and assisting with my device. Overall, I would stay here again my next trip to Cincinnati.

Leisure Self

8/10

Excellent

18 Dec 2025

Nancy

Room was clean and comfortable. It was nice to have the kitchen even though we used it only a little. Room was sometimes noisy with perhaps the heater or some other appliance kicking on. Fitness room was small but machines worked well.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Alfredo

Good place , nice an clean

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Winnifred

The suite was well appointed, with full size kitchen appliances and tableware. Well designed, the communal area is separated from the dining, sleeping, and bathroom areas. Shower/tub combo was sweet. Parking availability directly in front of the suite: great. Will definitely stay here again. Breakfast, though, leaves much to be desired.

Business_and_leisure Family

8/10

Excellent

07 Dec 2025

Jessica

Nice, big room for a reasonable price. Front desk staff was friendly. Free buffet breakfast. It was a great place to stay. Only complaint is the small bathroom with the toilet and shower and not much pressure for flushing

Leisure Partner

10/10

Exceptional

07 Dec 2025

Linda

Nice little dorm apartment. Light switches on the lamps not on the walls.

6/10

Pleasant

07 Dec 2025

Tanisha

The room was decent and spacious but there were hairs in different areas of the room and the cleaning was sub par. We also had an issue with the heat going out on our last night and no accommodations were made…

Partner

10/10

Exceptional

06 Dec 2025

Machiko

It was basically like staying in a studio apartment, it was so convenient to have our own kitchen and all the things that you would need within a kitchen. It was also super dog friendly and it was easy to take the dogs out since you were able to access the outside basically right out of your door.

Leisure Pet

10/10

Exceptional

05 Dec 2025

Scott

The staff was wonderful

6/10

Pleasant

05 Dec 2025

Elijah

I booked a King room and did not get that upon arrival. The room door did not seal well so there was a draft and a lot of light. The room was clean and spacious. Breakfast was well stocked and had the basics. Convenient location is why I choose this property.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Pam

The room was clean and staff was really friendly.

Leisure Pet