Name: Sonesta Es Suites Cincinnati - Sharonville West
Address: 11689 Chester Road, Cincinnati, 45246, US

8/10

Excellent

03 Aug 2026

Tocara

Very pleasant easy check in good rooms

6/10

Pleasant

03 Aug 2026

Aubrey

While the layout of the room was nice, it seems that the staff there save the worst room for those that book through Expedia. When I went to enter the room, I walked through several spider webs due to not expecting them when I went to enter the code to enter the room. I told the staff and showed them where multiple spider webs with egg sacs were outside of the room entrance. I was told they would clean them the next day but they never cleaned them. I believe the hotel is unique and the rest of the rooms may have been nicer than the room I was given. When I mentioned the spider webs to the staff, I was told I could either stay in the room or they'd give me a full refund as they could not move me. As there was no way I'd be able to get another hotel on such short notice, I had to stay. There were no spiders inside the room and all else went well.

10/10

Exceptional

03 Aug 2026

Malaika

Always stay here when I’m in town

2/10

Poor

02 Aug 2026

Christine

There were broken items in our room such as the towel bar, kitchen cabinet door, the shower handle in the roll in shower and there was no hair dryer. The pull out couch doesn’t have room to pull out in 1711 with the way the room is set up. The room had quite a few spiders in it, two dead in the bathroom alone. The front desk was informed of the issues, but nothing was done. I was told there are no spare hair dryers… The remote to the TV doesn’t work for volume control, you have to use the manual buttons on the tv itself. The tv turned on three times by itself at night. Unplugged it.
Breakfast was basically waffles, yogurt, oranges, toast, bagels and packaged snacks. Not even milk for the dry cereal… Oh and a Jaguar was parked in the accessible parking all week and the weekend without moving and it didn’t have an accessible parking permit. Front desk was informed and nothing done. My husband uses a wheel chair. It would have been nice to have been able to use the parking spot. The place was quiet though and the kitchenette was nice to have. The price was cheap and still not worth it. We will not be back.

10/10

Exceptional

02 Aug 2026

RENYU

pretty good for business trip.

4/10

Poor

02 Aug 2026

Joshua

TVs didn’t work staff didn’t fix the issue there were bug dropping on the beds

4/10

Poor

01 Aug 2026

Jessica

It was very nice to have a kitchen in the room, but that was probably the best part. The room was dirty. There was splash stains on the wall. There was a dirty glass in an old bottle of water underneath the bed. The air did not work in the first room so they changed our room the second room was just as dirty as the first I cleaned it, and after that, it was OK the carpet is stained, and the couch was stained as well, the front desk attendant was very nice when I went to ask for extra pillows, clean sheets, and extra blankets, but the blanket that she gave me were torn. They say that breakfast is included, but do not mention that it’s only Saturday and Sunday so that was not helpful because my day was Monday through Thursday. It is OK for the price as long as you don’t mind cleaning things up yourself.

8/10

Excellent

01 Aug 2026

Ed

.

10/10

Exceptional

30 Jul 2026

Talmadge

Plenty of room for the money. Good value, clean, and good amenities. Could use some charging ports!

6/10

Pleasant

30 Jul 2026

Jacqueline

good for the cost of your stay but definitely could be cleaner. carpets were pretty dirty but id stay again for the pool and the savings

10/10

Exceptional

30 Jul 2026

Carlee

Isk

2/10

Poor

28 Jul 2026

Pamela

Check in was a nightmare. Staff was not polite or helpful. Room was filthy. Black mold around the tub. Sink in the loft was stopped up our entire stay. Notified front desk, no one ever came. Visible dust and dirt on the curtains. Carpeting throughout was stained and filthy. No housekeeping. When I asked the front desk I was told no you're not getting housekeeping- you just checked in yesterday. Entry door wasn't working properly and we had to force it open every time we entered. We repeatedly had to go to the front office for towels and other amenities. Three tests and only 1 remote control. None of the tvs worked.

8/10

Excellent

26 Jul 2026

Harold

The property was just ok. The staff was just ok not helpful at all. I felt I was completely on my own when asking for assistance. A resident had a large dog that went after my friends visiting me. The dog also came after my wife and me I told the manager about the the vicious dog. The manager said no reassurance that something would be done. Manager was unhelpful and considerate, condescending, and unprofessional. I will never stay at that hotel ever again.

10/10

Exceptional

26 Jul 2026

Keith

Great location and service nice big rooms

10/10

Exceptional

26 Jul 2026

Lyne

Room was clean, staff was nice, very understanding had an emergency situation.

10/10

Exceptional

24 Jul 2026

Dante

Clean room, everything worked. No bugs

8/10

Excellent

23 Jul 2026

Yuvraj

Fix the lock

10/10

Exceptional

21 Jul 2026

Dante

Great Great Great Great Great

10/10

Exceptional

21 Jul 2026

William

Facilities appeared to be clean. Booked a double queen, however we're told they were sold out and we're forced into a king bed and sofa room. No on-site ice machine, and only gave us two towels for a party of four. We did not use the pool.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Robbie

The concept of this pace is great but the pictures online does not match the actual place . This place need to be updated and maintained better . The TVs had Roku boxes that just hang from the tv and it takes a lot to get them setup . My room was older and not clean . Everything is dated . The pool closes at 8pm in the summer . The laundry are was dirty . The outside area appear nice until you realize it’s not cleaned on is getting old . If this place was update with some cosmetic and light renovations it would be a very nice place and I would pay more . We could get fresh towels we had to buy our own and I asked them to change my unit the other 2 units were basically the same . I wouldn’t stay here again unless they took some consideration for the customer and made some upgrades .

Family_with_children

8/10

Excellent

16 Jul 2026

Jasmine

Clean property, no bath towels however without pricing.

Partner

8/10

Excellent

15 Jul 2026

David

There was no rollaway bed available for me to use, the woman at the desk made it seem as if that was an option when it is listed as such. And breakfast is only available on Saturday and Sunday other than that, the property was fine. I would still stay here again in the future because it was overall a positive experience.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Edgar

It was an awesome experience

Self

8/10

Excellent

13 Jul 2026

Nicole

Updated property is really nice. Rooms are still a little dated and could use an upgrade. Was clean for the most part. Some items in our room was damaged and couch was dirty.

Overall was a good stay for what we needed but could have been better.

Family_with_children

8/10

Excellent

12 Jul 2026

Delbert

The staff was professional, the check in was fast but there is a 100.00 deposit. The room was clean, bed was comfortable. The only problem I had was the a/c didn’t work very well. The room temperature would only go to 72 degrees even though I set the thermostat at 64 degrees. The staff at checkout wrote this down and said she would get a maintenance worker to look at the room. I didn’t complain that night because even though the temperature was 72 degrees the room was comfortable. Overall nice place.

Self

8/10

Excellent

12 Jul 2026

Renee

I had a nice stay at the property. I will see u soon

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Irvan

Easy

Business

8/10

Excellent

10 Jul 2026

Veronica

The staff was very helpful and pleasant. I always enjoy my stay at Sonesta.

Self

2/10

Poor

09 Jul 2026

Amanda

We had to leave two days early unexpectedly. They refused to refund our money, $158.00.
Sonesta Suites has a Very rude management staff. Dustin the property manager is disrespectful and degrading towards women. We are very upset with the staff and personally offended.

Partner

2/10

Poor

09 Jul 2026

Edgar

I am incredibly disappointed with my recent stay. The room was in unacceptable condition; there were visible stains all over the couch, carpet, towels, and even the mirrors. The entire space felt neglected and poorly maintained. Most concerning was the persistent, overpowering smell of mold and dampness throughout the room, which made it impossible to get a good night's sleep. I would not recommend staying here.

Self

10/10

Exceptional

09 Jul 2026

Zaire

Rooms were clean and smelled amazing. Loved that it came with a few dishes and dish washer for easy clean up. It was like a Minnie Resort 10/10 no notes.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Katrina

Our stay was interesting. We were greeted with a smile and explained the check-in process. The incidental deposit is extremely high for some reason. The room we reserved was a loft. It was nicely situated. Now...we never got the TVs to work. There was SEVERAL other issues that were addressed by maintenance. In fairness, I did receive a message from the owner stating \"they are in a renovation phrase\". Now....please make other arrangements for breakfast because you will be disappointed.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Louis

The location was clean and safe.
Amenities and staff was great.

Self

10/10

Exceptional

01 Jul 2026

Cody

Room was super nice and cold. Having solid A/C was amazing in the heat. The unit set up in the double suite was sick. Staff were nice and the property was quiet. Definitely would go back!

Friends

10/10

Exceptional

29 Jun 2026

Shaheeda

I was visiting from columbus ohio. I really enjoyed my stay. My room was very clean. Staff was very nice, and they are pet friendly. Definitely five stars across the board.

2/10

Poor

27 Jun 2026

Sharon

Room was ok, carpet going up stairs was filthy looking. People smoking pot next to us & smelled it in our room. Desk person did nothing about it.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Rebecca

The amount of space combined with the thoughtfulness of the layout of the rooms, the updated electronics and comfortable beds definitely outshined my expectations for the stay. It’s rare to find a place that feels like home when you have to be away.

Partner

8/10

Excellent

25 Jun 2026

LaTrice

Everything was good, just need a little upgrade, the and breakfast wasn’t available, and didn’t have certain appliances, that I needed, overall it was great stay.

Partner

4/10

Poor

22 Jun 2026

Bradley

This property has potential of being amazing. But, potential is just that. Without investment into what truly matters, this property will chase away those truly interested in staying there.

I originally gave a review that mentioned having multiple bodily fluids on the pullout couch. They replaced it with one with mold on the bottom. Speaking with some of the employees that worked there, I confirmed my suspicions. The owner isn't spending money on the important things. To be fair to them, his price is too low and attracts people that come in and steal property or damage property. This drives his costs up.

First thing that must be done is developing a standard for cleaning staff and creating the rooms. This is an Extended Stay property. So, checkouts should catch the deep cleans. There should be someone inspecting behind the cleaning crew. Once a week, these carpets need to be steamed. Invest in a dehumidifier. You're rooms in the back corner of the property smell like mold.

I didn't appreciate the absence of breakfast on weekdays.

All of these problems are fixable. You need to invest up front. For short term guests, raise your price. For longterm guests show them the love but the cleanings of the rooms should include a weekly inspection of the room.

I really think this property has greatest potential. The wrong management can ruin anything.

Family_with_children

4/10

Poor

16 Jun 2026

Lashonda

The couch in our unit was filthy. Two of 3 televisions did not work. I requested to be neighbors with my traveling group. We were told we were neighbors yet, we were across the street in another building. It's sad because this place used to be really nice back in 2017.

Friends

10/10

Exceptional

16 Jun 2026

Terrance

I had a great experience staying at the hotel

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Veronica

I enjoyed my stay at Sonesta!! I will definitely be returning!!!

Self

10/10

Exceptional

05 Jun 2026

Lisa

I

6/10

Pleasant

05 Jun 2026

LaCretia

This was just an okay stay! The attendant wasn't very pleasant, she didn't show a care in the world that #1 the first room the door didn't lock, the room smelled funny #2 the second room smelled even worse!!!

10/10

Exceptional

05 Jun 2026

McKayla

Stay was good for the most part only had an issue with the outside garage being all over the place spilling over steps away from the room. Other than that stay was fine

Partner

10/10

Exceptional

04 Jun 2026

Jess

I was in town for work and I had a quiet, peaceful stay. My room was clean and fresh no issues checking in or out.

2/10

Poor

31 May 2026

Nevaeh

The room had many stains while the staff were rude and didn’t do much help.

Partner

8/10

Excellent

25 May 2026

LaCretia

This was a decent property, nothing special.

8/10

Excellent

22 May 2026

Blake

Evidently they are in a refurbish phase.
Carpets are tired and the entertainment systems are difficult to manage without experience.
Cheap and cheerful

6/10

Pleasant

14 May 2026

Isabella

Clean room. Poor service at the front office.

10/10

Exceptional

08 May 2026

Marco

Great hotel, low price, friendly staff.

Self

8/10

Excellent

06 May 2026

Shannon

didn't need staff

Self

8/10

Excellent

06 May 2026

Shannon

I stayed in suite 311 when I came to my rm on 2 different days my door was opened , I mentioned this to the front desk both times they had no explanation for the door being open. saying it might have been housekeeping........ not sure why housekeeping would be in my rm.
that's the only complaint I have with sonesta inn

Self

8/10

Excellent

26 Apr 2026

Alicia

Room could have been a little cleaner and the upstairs neighbors were so loud I checked out so early I couldn’t sleep

Friends_and_family Family

2/10

Poor

20 Apr 2026

iona

Upon arriving to this property on 04/17/2026, a 7 hour drive we were informed about a fire that took place on 03/10/2026 the day we booked. Unsure as to how we were still able to book we were called a couple of hours before getting to our destination. There were two representatives behind the desk who were rude including the manager who got on the phone advising that she’d cancel the hotel reservation that was already canceled due to not being informed about a fire that took place a month ago. Upon my last day, there were workers working on the hotel room next to the one I occupied and upon walking out on the balcony the worker advised to open the door, that’s when someone else came inside the hotel room and started prepping for paint with thick blankets on the steps while my family was occupying the hotel room. There was a baby that had to be carried down the steps and we were afraid we would fall on the steps because of the blankets. I called and spoke with someone from corporate number who started a claim but I have yet to hear back. I will be contacting corporate again as I have pictures of the worker in the hotel room. That was in fact an invasion of privacy, that was at 9:00am in the morning and per policy check out is at 11am and I felt as if we were forced to leave. Let’s also add the fact that we never received clean towels. This was my first time in Ohio and I honestly would NOT recommend Sonesta suites to anyone traveling to the Sharonville area.

Friends_and_family Family

2/10

Poor

20 Apr 2026

Marshawn

0/10 don’t recommend was moved to two different rooms and both were dirty and nasty not to mention the first room had bugs in it!! Had to check out early because we were so uncomfortable

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Steven

Excellent

8/10

Excellent

19 Apr 2026

Raema

We rented a studio with the upstairs/downstairs. It was a really nice place that definitely needs some attention. More silverware in the kitchen and carpets need some cleaning. Add another chair for 4 at the kitchen table. Tv in living room was missing the ROKU but we made due with the other 2 tvs in the rental. We would stay there again but i did get an email that they were in the process of remodeling so that is good to know. Not much in the breakfast area for choices.

Friends

6/10

Pleasant

15 Apr 2026

Erica

The room was okay, but the door frame was not secure. It was hard to tell if the door was closed and could see sunlight through one side of frame.

Family_with_children

6/10

Pleasant

13 Apr 2026

Lauretta

The best thing about this property was the space! The rooms are sizable, and can accommodate long-term stays. However, I had to continuously ask for clean towels (which weren’t readily available), the water was cold, and there was only one mini trashcan for allmkjjh

2/10

Poor

13 Apr 2026

aquana

This hotel was nasty, stains all over the carpet, couches, and walls. The man at the front desk was very disrespectful towards myself and family. I wouldn't recommend anyone to stay there.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Charity

Staff was very rude and never got to stay in the room I paid for

Partner

4/10

Poor

12 Apr 2026

Jacob

The room reserved was not available. We had to be split into 2 separate rooms. We were not contacted ahead of time. No breakfast except sat and sun and very poor choices.

Family_with_children

10/10

Exceptional

05 Apr 2026

Connie

Love Sonesta's - breakfast was amazing!

Partner

8/10

Excellent

05 Apr 2026

Kenneth

Spacious huge room near e way and target/shopping

Self

10/10

Exceptional

02 Apr 2026

Lorne

Great location off I75, great selection of food options within 5 minutes, large rooms with terrific kitchen equipment.

Partner

10/10

Exceptional

31 Mar 2026

Larry

Yes

10/10

Exceptional

29 Mar 2026

Felicia

Great

6/10

Pleasant

26 Mar 2026

Jibu

The rooms are older condition than what's shown in pictures and the layout of the room did not match the pictures. The bathroom area needs to be refreshed: the sink didn't drain properly, the light in bathroom is not bright. The carpets have stains on them, room light is not bright, and the door lock is loose.

Friends_and_family Family

2/10

Poor

24 Mar 2026

Ruth

Wish I could have given a 0

2/10

Poor

22 Mar 2026

Charles

The room had ants. The room didn't have a working TV and no one was able to replace/fix it night # 1. Breakfast had no napkins and horrible coffee. And no eggs. I would never stay at this place again.

Family_with_children

2/10

Poor

22 Mar 2026

holley

Heat was broken, first day with no tv, staff member walked into my room withiut knocking as I was coming out of the shower....and at 8 am the day of check out was awoken by house keeping and since I work thirds this was a huge inconvenience

4/10

Poor

22 Mar 2026

Tabitha

We have three people in our room and no extra blankets!?!?? Not even enough for the amount of guests.

Our room smelled awful, like stale farts.

Not the best stay. At least get enough blankets. Luckily I had one in my car.

Second night, the lock broke on our door and they couldn’t fix it and they had no other rooms so they told us we could check out.

Trash.

Friends_and_family Family

2/10

Poor

18 Mar 2026

natasha

The suites are nice. Bur when i arrived i had to wait two hours to check in because they hadn't cleaned the room yet so even though check-in was 4 we didnt get to check in until 6

Partner

8/10

Excellent

17 Mar 2026

Torres

Everything was great

Self

10/10

Exceptional

15 Mar 2026

CaNiesha

Friendly,clean, accommodating. Definitely will stay again.

Partner

10/10

Exceptional

11 Mar 2026

Zhu

Staff was very accommodating

8/10

Excellent

06 Mar 2026

Astasia

Everything was amazing except for the heat issue.

10/10

Exceptional

06 Mar 2026

Imani

I was shocked with how big the room was wasn’t expecting that at all , came on a solo trip & it was perfect honestly room was clean staff was helpful I’d definitely book again truly it was lovely great prices as well quiet area low traffic flow

Self

10/10

Exceptional

02 Mar 2026

Jazmine

Dddd

8/10

Excellent

23 Feb 2026

LaCretia

Need make sure all tv have enough power

8/10

Excellent

21 Feb 2026

Robert

Room was clean, staff was nice and came to fix some of the broken stuff right away.

Partner

10/10

Exceptional

20 Feb 2026

Janicee

Staff

2/10

Poor

20 Feb 2026

Shavelle

Bathroom on the 1st floor smelled like someone urine all over the floors, carpet needs to be pulled up or cleaned

6/10

Pleasant

17 Feb 2026

Karen

Dog owners this is no longer a pet friendly hotel!!! The room was okay,. But in the past there was a $25 per night pet fee or a $75 flat fee of staying over three nights they are now charging $88 per night per pet, Fortunately I called instead of making a reservation online this time.

Pet

4/10

Poor

04 Feb 2026

Vernon

I had to change rooms do to my first room wasnt clean. I still have pictures of it. And at night do to folks having parties there wasn't many parking spots. Also I had a loft and my second room downstairs toilet did not work. It was to cold to change rooms again. Plus the fireplace didnt work. Couldnt use it.

Business_and_leisure Partner

2/10

Poor

03 Feb 2026

Glenda

I CANCELLED THIS RESERVATION DAYS AGO!

6/10

Pleasant

01 Feb 2026

DaNasia

Room smelling like cigarettes check out time earlier than it used to be

Leisure Family

10/10

Exceptional

01 Feb 2026

Silisa

Great in every way !

6/10

Pleasant

01 Feb 2026

Niaisha

The bedding had dirty spots, one of the beds sheets had a big hole in it. The parking lot had so much ice on it.

Leisure Family

10/10

Exceptional

01 Feb 2026

Charlotte

Excellence the breakfast could been better but the room loved it will be back

Leisure Family_with_children

10/10

Exceptional

30 Jan 2026

Alexandra

Great place!

10/10

Exceptional

30 Jan 2026

Alexandra

Awesome rooma and amazing staff

Business_and_leisure Pet

10/10

Exceptional

30 Jan 2026

Jonathan

The room was clean and had a kitchen

Business Self

2/10

Poor

28 Jan 2026

Tracy

Well the pipe busted and we didn't have water for hours then my fiancee fell on a sheet of ice at the bottom of the staircase from our room and he complained to front desk about it he completely ignored him and he broke his phone and hurt himself pretty bad. Well he went to speak to the manager about it and she had him fill out and accident report but was very rude and basically didn't want to be bothered

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Jennifer

Clean, comfy & safe

Leisure Family

10/10

Exceptional

24 Jan 2026

Terrell

Great staff nice quiet stay.

Business

10/10

Exceptional

24 Jan 2026

Alexandra

Awesome clean room, felt and looked like an apartment. Full kitchen with a full size fridge, stove, and dishwasher, as well as plates, utenisls, and cookware. Staff is amazing, every single one of them is knowledgeable, helpful, and just fun. They are easy to talk to and help with accomdatong anythkng theu can. Love this place!!!

Leisure Pet

6/10

Pleasant

22 Jan 2026

Terrell

Key cards

Leisure Family

2/10

Poor

15 Jan 2026

Marta

I never said there they have a 100 dollar deposit even if you pay online and I was out of money so i wasted 75 dollars and slept in my car never checked in