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Courtyard Cincinnati North at Union Centre
Cincinnati - OH · United States
6250 Muhlhauser RdView location
8.8/10Excellent637 Reviews
Cleanliness9.2/10 9.2
Service9.0/10 9.0
Comfort9.2/10 9.2
Condition9.0/10 9.0
Location9.2/10 9.2
Neighborhood9.2/10 9.2
Value8.6/10 8.6
Amenities8.2/10 8.2
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Courtyard Cincinnati North at Union Centre
Enjoy a refreshing dip in the indoor pool, unwind in the spa tub, or energize at our 24-hour fitness center. Bistro, our on-site restaurant and bar, serves delicious American cuisine, and a coffee shop/cafe offers additional dining options.
For business travelers, we provide a business center, express check-out, and dry cleaning/laundry services. Our hotel also features 900 square feet of flexible meeting and conference space, perfect for your next event in West Chester.
Each of our 126 guestrooms offers modern conveniences such as refrigerators, Smart TVs, complimentary wired and wireless internet, and cable programming. Private bathrooms include complimentary toiletries and hair dryers. We also provide phones, desks, and complimentary newspapers. Self-parking is available (subject to charges). Nearby attractions include Topgolf (1.
2 mi), Monster Mini Golf (2. 9 mi), and Trammel Fossil Park (3. 8 mi). The nearest airports are Hamilton, OH (HAO) at 7. 2 mi, Cincinnati, OH (LUK) at 20. 1 mi, and Cincinnati-Northern Kentucky Int'l Airport (CVG) at 31. 9 mi.
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With a stay at Courtyard by Marriott Cincinnati North at Union Centre in West Chester, you'll be within a 10-minute drive of Liberty Center and Topgolf. This hotel is 10.6 mi (17.1 km) from Kings Island and 12.3 mi (19.8 km) from Spooky Nook Sports Champion Mill.
Make yourself at home in one of the 126 guestrooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in West Chester? This hotel has 900 square feet (84 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 6:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Guests will receive smart lock details. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
-
Minimal age
21
-
Optional fees
- Self parking fee: USD 5.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Topgolf
1.9 km / 1.2 mi
Trammel Fossil Park
6.1 km / 3.8 mi
RockQuest Climbing Center
6.2 km / 3.8 mi
EnterTrainment Junction
7.3 km / 4.5 mi
Fairfield Fun Center
7.6 km / 4.7 mi
Voice of America MetroPark
7.7 km / 4.8 mi
Sharonville Convention Center
7.9 km / 4.9 mi
Inside Track
8.1 km / 5 mi
National Voice of America Museum of Broadcasting
8.4 km / 5.2 mi
Van Cleve Park
8.6 km / 5.3 mi
UC Health Primary Care
8.9 km / 5.6 mi
TriHealth West Chester Medical Group
9 km / 5.6 mi
Ohio Valley Antique Mall
9.1 km / 5.7 mi
Full Throttle
9.1 km / 5.7 mi
Wiggly Field Dog Park
9.3 km / 5.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 126
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
Show 27 more facilities & services
- Laundry service
- LaunderetteExtra charge
- Babysitting service
- FireplaceExtra charge
- Hotel safe
- Lift access
- ShopExtra charge
- Garden
- Luggage roomExtra charge
- Clothes dryer
- Café
- Bar
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool
- Hot tubExtra charge
- Hairdressing salonExtra charge
- Spa centreExtra charge
- Snacks
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
Double or Twin Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 37 m²DBL.KG
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
DOUBLE KING SIZE BED
Room photos
11 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 37 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
DOUBLE TWO QUEEN BEDS
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Cincinnati North at Union Centre
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Courtyard Cincinnati North at Union Centre
100
reviews shown
Rakan
Floor was dirty with red carpet stains
Vanessa
Bathroom vent doesn't work the whole bathroom was wet and water dripping from the ceiling after taking a shower. Watering was dripping for a long time after shower
Mike
Overall very nice. Helpful staff. A few things need attention like drawers that don’t shut all the way and bangs on the wall, but it’s older and the service more than makes up for that
Dennis
A clean and beautiful hotel.excellent service at your bar
Devon
excelent room
comfy cozy and clean
comfy cozy and clean
carrie
This hotel was great! Great staff and super clean. The fitness room could’ve been bigger.
Mike
I reserved a room with a King-size bed but upon arrival was told “corporate” had overridden that request so I had to settle for a room with two queen beds. My wife & I traveled to West Chester to celebrate our 48th wedding anniversary, so the hotel situation was a bit of a disappointment.
Shamar
I was just there for a peaceful stay. Cleanliness, well insulated rooms, and a good breakfast helps me achieve that. This hotel nailed it!
Karmella
Loved our stay
Courtney
Room was very clean, comfortable beds. Property was in pristine shape. Would stay again if in the area!
MELISSA
Clean room, comfy bed, quiet and cozy, excellent staff!
Kristen
Rooms could be cleaner.
Michelle
Great rooms!
Rico
Suite was way too small!
Leigh Ann
Clean room. Staff was friendly
Mya
I am actually going to call Marriott to complain about my room. Aside from just not feeling very clean, the shower floor was painted over and disgusting. I would never shower in the bathroom. The floor was all cracked and didn’t appear to be cleaned in some time. I would never stay here again, especially give the $140 price tag to stay in the middle of nowhere.
Lynn
Na
Tiarra
Great place all the way around! It is clean, beds are comfortable, swimming pool was clean! Staff was great!!! We will be back when we come to Kings Island again!
Juan
Rooms were great clean all around
venessa
Excellent
Clean,quiet,black out drapes, vonvenient to shopping. Friendly staff.
Fernando
Na
Meg
A let down
What an underwhelming experience for a room that was not cheap. Front desk check in was blasé. Like, here’s your key, period. We were looking around for the elevator—it was laughable. There is no complimentary coffee in the lobby. (Who does that?) The “restaurant” is a glorified bodega, and good luck finding a person working it. Our room was clean, and the location worked for us, so it was fine, but that’s it. Would never stay here again. Will avoid Courtyard by Marriott.
Rita
Coffee costs, people
Thank goodness \"Lebaron\" (Marriott staff) eased our disappointment in Marriott with his kindness and sweet nature!!! We coordinated our family and friends to stay at the Courtyard Marriott in West Chester,Ohio for 4 nights for a family event. Much to our surprise, complimentary lobby coffee was not provided! We were most disappointed to be required to pay $5.00 for coffee after we had already paid $259.00 per night for our rooms! Apparently, complimentary coffee is only provided with free breakfast at the \"Fairfield\" and \"Residence\" Marriott! Additionally, our room had peeling paint and mold growing on the bathroom ceiling. Step it up, Marriott!
Czaruel
Expensive for how the hotel room looks like.
Joe
Reserved through Expedia and Marriott changed my room from what I paid for. They said Marriott Corp. had overbooked and they didn't have what I paid for available even though I checked in 15 minutes after check-in was available. There are just too many better options in this area to choose this hotel.
David
Everything
Jennifer
This hotel has spoiled me
Deserted (nice and quiet!), clean, and pristine condition. Soft mattress, generous bedding and pillows, gigantic tv, and the bathroom amenities included a flip down shower bench and two shower nozzles. Double the towels I’ve seen anywhere else. Iron and ironing board, hair dryer, and plenty of hangers. Fridge was on the small side, microwave. Nice fitness facility , and accessible swimming pool. Truly black-out curtains! I’d stay here again in a heartbeat.
Shirounda
Nice property extremely small pool
Waldine
The customer service was phenomenal!!
Waldine
The customer service was phenomenal!!!
dana
Very nice. Beds were excellent.
Jim
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Duane Kevin
Love this hotel! Clean, great room layout and wonderful area!!
Jessica
Always a great place to stay
Jazziah
The room was beautiful and very clean, the environment of the hotel was very live but peaceful. The stay itself felt very comfortable and safe, definitely will be back!!
Tiffany
5 stars
We had a late check-in and the parking lot was packed full but we did manage to find a spot behind the hotel. We did have to wait a minute for the attendant to check us in, but then again, it was late. The hotel was very clean, inside and outside. Seems to be newly renovated, and we heard NO noise from the outside, halls or other rooms. I don’t think free breakfast was included, and if it was we missed it because I didn’t see it advertised anywhere. Overall, 10/10- I would definitely stay here again and highly recommend.
Juan
Place was nice. An quite
Ginna
Nice location
Keith
The restaurant manager was great and the hotel was nice!
Keith
Great place to stay!
Brittney
N/a
Cortney
It was what I expected for my weekend….. peaceful
Julie
Stayed there for a sports weekend. Was just what we needed. Quiet and comfortable.
Cody
Super friendly staff, check in was smooth. Hotel is well used but well maintained and clean.The room had everything I expected. Would definitely stay here again. The only minor issue we had was the hot tub was out of service.
Ken
Front desk usually vacant.
Mattresses completely sagged on one side. No edge support whatsoever.
No complimentary breakfast. Even a muffin would have been nice.
Mattresses completely sagged on one side. No edge support whatsoever.
No complimentary breakfast. Even a muffin would have been nice.
Kimberly
The staff was amazing
MELISSA
The hotel receptionist was very nice and helpful. The lobby is open and spacious, and the bistro has great lattes. The rooms are clean, quiet and cozy. Loved the elephant they made out of bath towels! That made me smile after a very long day! The hotel has ample parking and is in a safe area close to restaurants, a movie theatre, and shopping.
Sheila
Fine
Alaric
Nice hotel in a great location
Derek
.
Pamela
Good property and service.
Letisha
Everything was great. The breakfast wasn’t very good but that was fine.
Renee
Clean, spacious room. Ample parking. Easy to get to the highway
Otis
Great Stay
My Parents stay the night and they loved everything. All good. No complaints.
Verified traveler
Great place to stay. Staff was reall nice.
Robert
Very nice clean inside & out. Easy access great location. Wish they had free breakfast even a muffin. Would have been nice!!
Kevin
There were a huge crowd because of some tournament and the parents were not caring what the kids where doing. it wasn't the fault of the staff but it was awful. the kids were running around screaming and it wasn't safe. food on the floor and the pool was overflowing with water.
JOANN
Our check-in was fine until we discovered the TV in the room didn't work properly. We were told no maintenance was available (this was about 4:30 p.m.), so we had to pick up everything and move to another room. The person who checked us in was fine, but there was another clerk who was rather snide and not nearly as friendly. Someone spilled something on the lobby floor (dry, not wet) that was still on the floor when we returned to the hotel hours later. None of the soda vending machines worked, but the clerk put a sign on \"Not Working\" sign on them. And not that the staff can control it, but there were kids yelling, squealing, and running up and down the third-floor hallway on Saturday morning. Very disruptive and annoying.
Virgil
Overall, my visit was satisfactory
Raven Kiana
Beautiful stay
Meyling
As soon as we got to the hotel, the boy who checked us in was really nice. When we got to the room the AC was not working so I went downstairs and he put us in a better room.
All the staff was really nice and asking us if we needed anything. I would highly recommend this hotel!
All the staff was really nice and asking us if we needed anything. I would highly recommend this hotel!
Nykkeisha
Nice place in a good area
Elvedin
Bad service
Surya
Great
Kelly
I
hassien
Everything was great and it was a fast and easy check in process that felt warm and inviting. I don’t remember the young ladies name that checked us in that evening but she was super helpful, kind and professional. The only complaint is more about a set of guests that had their kids running loose after midnight through the hotel playing “Knock Knock ditch”. Kids will be kids! We chuckled but some guest were audibly not happy being woken up. We chuckled again.
On a high not the checkout process was absolutely the highlight of our stay meeting Wendy. It felt like we knew Wendy for years and we talked for several minutes about travel and family. She was delightful, inspiring , cheerful, kind, enthusiastic, helpful, and just a great person all around. Thank you Wendy for making our departure so memorable.
On a high not the checkout process was absolutely the highlight of our stay meeting Wendy. It felt like we knew Wendy for years and we talked for several minutes about travel and family. She was delightful, inspiring , cheerful, kind, enthusiastic, helpful, and just a great person all around. Thank you Wendy for making our departure so memorable.
Donald
Recent stay
Bar/Bistro wasn't open on Saturday night
Kelly
Good value for the price.
Michael
Nice
Jesse
Property was nice. It was clean, smelled good, and I enjoyed the swan towel- it was a nice touch.
Not sure why they charge a daily parking fee. I was very upset that this wasn’t mentioned before/during booking and was extremely caught off guard with this due to the very large parking lot, private lot for the hotel. There was no street parking or shared area parking…. Just a huge lot around the hotel. There was NO need to charge parking fees. And when talking to the clerk at check in, his snarky response was “sorry, I don’t make the rules you just need to pay it”
We also paid for our room in full prior to arrival. Nothing was mentioned about extra hotel fees on my original receipt or emails for booking. Again, this caught me off Guard and I probably wouldn’t have booked this hotel at all with all of the “extra fees” added in. When my husband handed him the card for these extra fees he looked at it and immediately pointed to me and very hastily said “is this your card” uhm no, looking at it you can clearly see it was the same name as the guy checking in as you are also holding his ID. Not a huge problem, but the attitude was not needed and put a very bad taste in my mouth for this hotel.
Other than the very crappy customer service, the hotel itself was nice. I probably will never stay at this location again due to the customer service and hidden fees.
Not sure why they charge a daily parking fee. I was very upset that this wasn’t mentioned before/during booking and was extremely caught off guard with this due to the very large parking lot, private lot for the hotel. There was no street parking or shared area parking…. Just a huge lot around the hotel. There was NO need to charge parking fees. And when talking to the clerk at check in, his snarky response was “sorry, I don’t make the rules you just need to pay it”
We also paid for our room in full prior to arrival. Nothing was mentioned about extra hotel fees on my original receipt or emails for booking. Again, this caught me off Guard and I probably wouldn’t have booked this hotel at all with all of the “extra fees” added in. When my husband handed him the card for these extra fees he looked at it and immediately pointed to me and very hastily said “is this your card” uhm no, looking at it you can clearly see it was the same name as the guy checking in as you are also holding his ID. Not a huge problem, but the attitude was not needed and put a very bad taste in my mouth for this hotel.
Other than the very crappy customer service, the hotel itself was nice. I probably will never stay at this location again due to the customer service and hidden fees.
James
Nice hotel and reasonably priced. Informed me there was breakfast provided in the morning which turned out to be minimal options and not included.
Also charged me to park which was a load of crap and I was not informed the charge would be billed to my credit card unbeknownst to me.
Also charged me to park which was a load of crap and I was not informed the charge would be billed to my credit card unbeknownst to me.
Misty
The place wad easy to find and nice
Angela
Very quiet and clean and nice
JULIE
This hotel is very clean. Rooms are spacious. I would book again.
Robert
The room was nice but there were things that were falling apart. The grout in the bathroom kept breaking up. One of the drawers was broken.
The staff were super friendly and helpful. The room was very convenient to the exit.
The staff were super friendly and helpful. The room was very convenient to the exit.
David
I stayed here under the guise of the room having a hot tub in the room, which wasn't the case for any rooms in the hotel. Their hot tub is a community hot tub that looks to be from early 90s and was so run down looking, very disappointed. I attempted to contact the front desk twice through the room phone but received no answer after letting run 30 times so I eventually even tried calling using my cell phone but to my surprise there still wasn't an answer ever to the front desk. I eventually had to walk down to the front desk on two separate occasions because I could never reach the front desk by calling in anyway, sadly. There were two elevators side-by-side but while I stayed there the one elevator was broken. I just wasn't happy overall for the amount that I paid for the night. It could've been expected at a cheap, dive hotel, but not a $200 per night room at the Marriott. I'll be looking for different accomodations for my next visit, for sure.
Terry
wonderful place to stay friendly clean
Very clean facility inside and out rooms are great and comfortable beds and pillows. Ben staying at this facility for past three years when coming to Cincinnati.
Joseph
The front desk was very friendly and helpful during our stay. The room was clean and tidy.
Sandra
Unexpected parking fees that were not listed on Expedia's site
Lynette
Wonderful
andrea
Can’t process incidentals properly no follow up on
Upon check in the front desk charged my credit card 5 times in the amount of $600 each time for incidentals on a reservation that was pre paid in full. Multiple conversations with 3 front desk workers asking for help to resolve as well as a request for manager to contact me and an email to the general manager went unanswered. Completely unacceptable
Ashley
Checked in for a basketball tournament- with kids. Reserved a king room and sofa bed and was told they only had a room with a king bed. My kids slept on the floor. Which is not ideal for athletes who are set to play games. Received no compensation for not receiving what I reserved. Staff seemed very unconcerned and said \"you can cancel, but everything is sold out around here\".
Damon
Don’t understand why they don’t serve breakfast.
Celeste
Excellent stay and staff
Laura
Refrigerator didn’t work
Miranda
I am handicap and didn’t request an accessible room as I was only staying one night. My room had so many accessibility features I was pleasantly surprised. The pool AND hot in also have a lift crane. I have never seen that in a hotel. The room was clean, staff was nice. I definitely recommend staying here, especially for my fellow handicapped.
Jeanette
Wonderful hotel! Great customer service. Quiet rooms and comfortable beds. Definitely would stay again.
Kerry
Friendly staff. Currently renovating but still a good stay!
Deanne
The property was fine, just a little disheveled due to construction. My only issue was that I reserved a 2 queen room but they gave me a king, so we had to lug our things back down to the lobby to switch rooms.
Darvin
Cleanliness
Amy
Doing the best they can while under construction.. mark I think his name was who handled bar/ food for soccer families was very friendly. And the cook for breakfast and Starbucks options was great !
Erik
They still needed my card after I paid online. Why? 20 service fee after I paid already take that out 1st
Nichole
Everything was very clean. They had cookies in the Lobby! That gives them a high rating in my opinion!
Gloria
Property was under construction. Staff were very helpful.
Aaron
Everyone was very nice, the hotel was under construction but they still had the coffee/bar open.
Several things were just off: The gym's water was empty, the gym was VERY small, the key cards had to be scanned 2-3 times for entry to the room, etc. Just needs updating (seems like they maybe are?) and some attention.
Several things were just off: The gym's water was empty, the gym was VERY small, the key cards had to be scanned 2-3 times for entry to the room, etc. Just needs updating (seems like they maybe are?) and some attention.
Jodi
The staff was friendly. However, it is under construction, but the pool area is rather small and very very wet. You can not walk in there without your feet getting wet as it seemed the water wasn't draining and the pool was outdated. Also, wanted to order pizza and was told we could not order outside food due to they have a bistro. We ordered anyways, but took to our room instead of sitting in the lobby with a party of around 25.
Sherill
Very disappointing did not even know they were remodeling went up to the front desk and had to face a whole wall of drapes, dirty curtains, nasty dust everywhere that should have been put into the Expedia description. Also with all that mess going on why didn’t you at least offer complementary coffee had to pay nine dollars and you’re a little counter for a bagel with no butter and a cup of coffee with low-fat milk for cream unbelievable I will never stay there again.
Mark
Bathroom shower was moldy and old!
Nathan
Almost Perfect
The staff and facility was great! Only complaint which hurts me to say this, the bed was a little too soft for my liking. With that in mind, I will still stay here again the next time I fly out to our new warehouse in West Chester.
Martha
Great location, close to several restaurants.
Location & surroundings
Courtyard Cincinnati North at Union Centre
6250 Muhlhauser Rd, West Chester, United States
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Courtyard Cincinnati North at Union Centre
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