Name: Hyatt Place Cincinnati/Sharonville
Address: 11345 Chester Rd, Sharonville, 45246, US

10/10

Exceptional

02 Aug 2026

Chance

My stay here was AMAZING! Front desk and staff were very friendly and helpful my entire stay. The breakfast was also pretty solid. I highly recommend staying at this hotel.

6/10

Pleasant

30 Jul 2026

Christopher

The property and room was awesome. What was not good was their incidentals charges. They charge Incidental charges $50/night that release after the stay ends. I had a two night stay. I NEVER have expenses. Explain to me how a two night stay added up to $232. This was almost as much as what I paid for the room for 2 nights.

10/10

Exceptional

30 Jul 2026

LaDonna

Nice rooms. Great staff!

10/10

Exceptional

29 Jul 2026

Cheyenne

Our room was really clean. The staff all over the hotel were extraordinary helpful. I will definitely stay here again.

6/10

Pleasant

29 Jul 2026

Lisa

Lobby floors weren't clean. Furniture in the lobby was stained. Iron in the room didn't work and no pad on the ironing board. Also, no tissue in the tissue box. The breakfast was the usual... hard bagels, over ripe fruit, and unhealthy yogurt. I don't eat the hot items, also not healthy.

10/10

Exceptional

27 Jul 2026

Kicosia

It was clean and the staff was helpful as well friendly.

8/10

Excellent

24 Jul 2026

Kimberly

Room clean, staff ok, breakfast was closing before 9:00am and it is supposed to close at 9:30am; on the day we were there. So, that was very disappointing. Food was not good at all, eggs pasty, fruit looked horrible, no biscuits no bread for toast no silverware. The Bar nice.
I usually don't complain, Eggo waffles were like leather. this needs to be addressed with the breakfast crew definitely needs major improvement.

10/10

Exceptional

24 Jul 2026

Stephanie

Everything was great. Clean rooms. Breakfast was great.

10/10

Exceptional

24 Jul 2026

Cindy

Hotel and rooms are very well maintained and clean. Overall a nice place to stay with the family.

10/10

Exceptional

23 Jul 2026

Ashley

Clean

10/10

Exceptional

23 Jul 2026

Ryan

Great breakfast with a lot of options daily and lots of seating. Clean, spacious rooms and bathrooms.

10/10

Exceptional

23 Jul 2026

Shawn

I arrived late and left early but the accommodations were modern clean and comfortable! Stamp was helpful and speedy get me checked in after midnight.

10/10

Exceptional

22 Jul 2026

Jonaz

Nice and clean 😊

Partner

10/10

Exceptional

21 Jul 2026

William

Hotel was excellent but staff not so people friendly but still worth staying for weekend trip to zoo and kings island. Breakfast was good few options but runs out of fruit quick. Always find something to complain about but id definitely stay again. Rooms are spacious!

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Luke

Best working A/C I ever had. The gym was nice along with the staff. The only issue I had was a cracked sink. But overall I would definitely stay again.

Family_with_children

2/10

Poor

20 Jul 2026

Budha

Staff are not helpful and the money they took my card supposed to return within five business days but still haven’t got it back.

Partner

10/10

Exceptional

20 Jul 2026

Tamarie

Breakfast was good

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Ruby

Great experience. Very clean and very safe

Friends_and_family Family

8/10

Excellent

19 Jul 2026

DaMya

Enjoyed my stay. Was in town overnight to visit kings island.

Family_with_children

4/10

Poor

19 Jul 2026

Brigitte

Couch in room was torn, hole in ceiling pool was closed and hard to speak with guest services as often no one was at the desk

Partner

8/10

Excellent

18 Jul 2026

Allen

The hotel is connected to the sharonville convention center. We stayed here for anime Ohio which was a 3 day anime convention.
The hotel itself was really nice. One outlet didn’t work by the bed and there was some used napkins under the mattress. The Internet and tv were useful and easy to use.
The beds and pillows were comfortable and we didn’t have any issues with sleeping due to sounds or other people. There was a flickering light in the bathroom.. not sure if it was ghost or just needs a new light bulb. Vibes didn’t feel off.
The parking for the hotel was always full and very hard to find a spot that wasn’t taken by the hotel or the convention guests. The doors from the hotel to the convention center were locked meaning you had to exit the hotel and walk around to the convention center. It wasn’t bad but with limited parking, people were driving like idiots and my son with special needs couldn’t get a handicap spot near the convention doors.
I’d stay again.

Family

8/10

Excellent

16 Jul 2026

Amanda

Only 1 washer and 1 dryer for the entire hotel. The breakfast is probably one of the worst hotel breakfasts I’ve seen. But the rooms are big, beds are comfortable, and pretty clean except the showers are a little eh.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

KEVIN

Place was nice and clean but I was supposed to have two queen beds and they gave me one king. One of us slept on the couch.

10/10

Exceptional

14 Jul 2026

Dragana Munze

Nice, clean and quiet!!

Self

6/10

Pleasant

14 Jul 2026

Susan

We reserved a room with 2 beds but that was not available so we were given a very nice, clean room with a sofa bed, however there were no linens/pillows for that bed.. called front desk to request linens and was told there were none. We managed by taking the bedding from the 1 bed to use for the sofa. A cover and pillows howeverthere was no sheet.

2/10

Poor

13 Jul 2026

Cherie

Everything about this resort was horrible.

2/10

Poor

13 Jul 2026

Richard

The first room I was in had a sink that would not drain and a clogged toilet. I was moved to another room where the sink was cracked but at least drained properly. The worst part of the stay was the huge party of young people across the hall that resulted in several police officers showing up, a huge loud fight in the hallway, at 2am, while my autistic child freaked out the entire time, hiding and crying. He came home and said he was traumatized by the experience. Frankly I was too. There were over a dozen people in a 350 square foot room, screaming and running down the hallway half naked. My child witnessed this. We did not sleep at all that night and I had to drive home 4 hours away the next morning so tired I could barely stay awake. Do yourself a favor and do not stay here. I would have been happier sleeping in my car!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Sara

Great place

Family_with_children

4/10

Poor

12 Jul 2026

Nikila

When we arrived at the room, the room seem like it was damp and had a musty smell, but I thought maybe just cut on the air. When we cut off the air, it seemed like moisture was just trapped in the room or something long story short, the floor was slippery because of the humidity or something in the room and then there was like a very musky smell and now my allergies are killing me so I’m pretty sure it’s mold or mildew in that room please please please check that out

Family_with_children

8/10

Excellent

11 Jul 2026

Ronald

Would have preferred a microwave in room,and pool was a little foggy.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Shakitha

The room was not clean. I had to ask for a new shower curtain because globs of shampoo (I hope) was there when I took a shower. Hair was all behind the toilet. Carpet was dirty. I was extremely disappointed. The police came two times for the same couple who became violent with each other. We were promised they would be leaving after the first call for police. It was not worth the money I spent. Would not recommend this hotel. Our family used the common areas often and we cleaned the tables before using them because we found them with crumbs all over. This was a holiday weekend but still no excuse.

Family_with_children

10/10

Exceptional

10 Jul 2026

Evett

IT WAS VERY NICE AND QUIET STAFF WAS GREAT

10/10

Exceptional

10 Jul 2026

Rian

Staff was great, clean room, great breakfast , nice pool

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Esther

Average stay. Worked for the monument but wouldn’t book again. Pool cold, cloudy, not well maintained. Aging building. Limited amenities.

10/10

Exceptional

09 Jul 2026

Michael

Nice sized room for my family of 5. Very clean and tidy ready for us when we arrived early evening, ready for a shower and rest. The room was on the 5th floor, and had a great view. We opted into the room with the upgraded bathroom, and it did not disappoint. The shower has 2 body sprays with decent water pressure. It was a big plus for all 3 of my small children.
The staff was so easy to check in and out of the hotel, as well as very friendly and courteous cleaning team members.
The hot breakfast was a big plus. My family really enjoyed the sausage and fried potatoes, as well as a bagel with cream cheese. Something for almost any palate.
Great hotel, very close to the interstate, as well as dining and shopping options.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Mounica

Good

10/10

Exceptional

08 Jul 2026

Angela

Our 2 night stay was amazing, very clean room. Quite durning of sleep times

Partner

4/10

Poor

08 Jul 2026

Caroline

Checking in- booked 2 rooms under 2 names but same reservation, the person checking us in only processed 1 room and had to be prompted to process the second room which was a king not the 2 queen bed room I had booked. The comforter had stains on it and room didn't look too clean. Went back to change right away but the staff was trying to assign rooms on different floors. Breakfast was terrible on first morning , over cooked for the eggs and the waffles were still frozen in the center. Better selection on the second morning. Parking was okay. The kids enjoyed the pool.

Family_with_children

4/10

Poor

08 Jul 2026

Sierra

The only reason I booked this hotel was because it’s priced well and it had a pool. The pool wasn’t even useable for the first day of our stay (front desk the PH was too high) and they had to shock it. We waited. Went down there the following day and it was too cloudy and nasty to get in. There was hair balls and gum everywhere and no towels. The rooms were also not very clean. My 5 year old found a ton of confetti at the base of the beds and about 20 bracelet making beads all over the place. The AC in our room wasn’t functioning, we had to borrow a fan from the laundry. Breakfast was decent. The bar was the best part! Strong drinks and I enjoyed the bartenders conversation. I don’t think we’ll be coming back but the beds were comfy and the shower was hot so I guess I can’t complain too much.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Ahmad

The floor and couches were stained need to be better maintained It was okay but I wouldn’t go back honestly

10/10

Exceptional

06 Jul 2026

Starla C.

Wonderful experience! Great customer service. Very clean. Love the complimentary breakfast

2/10

Poor

06 Jul 2026

Jincy

Staff was so rude, ac didn’t work, keys to room didn’t work and breakfast was gross

Family_with_children

8/10

Excellent

05 Jul 2026

Richard

overall good but not as clean as my last visit.

Partner

2/10

Poor

04 Jul 2026

Jacinta

No air in the room pool was not heated staff not helpful tried ordering from the bar no food

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

david

Had a wonderful time pool was very clean and everything was very accommodating

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Elaina

I was worried considering some of the bad reviews I’ve seen on here but the hotel was actually very nice and my room was clean every day.

Partner

2/10

Poor

30 Jun 2026

Nazeer

Room amenities were very average and pillow covers were brown colored and beds were not comfortable. And restroom was out of essentials.
Staff were very good to interact.

Family_with_children

8/10

Excellent

28 Jun 2026

Vanessa

The room was spacious and clean. however the blanket for the sofa bed that we got from the bag had dirty red spots on it. Other than that everything was clean.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Sandra

Staff has good customer service and friendly. The room had all accommodations but microwave.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Derek

Water wasn’t draining in sink. Stopped by front desk to let them know & no one ever showed to repair problem. Sink stayed full of water during stay.

10/10

Exceptional

27 Jun 2026

Nichole

Great stay, lots in the area!

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Elizabeth

This place is a good option if you’re going to the convention center or needed a spot in Sharonville. Rooms are usually clean and well maintained.

Self

10/10

Exceptional

25 Jun 2026

LAWRENCE

The property was well maintained. Nice restaurants nearby. Conveniently located off Interstate 75. Breakfast was OK. Bed was comfortable. I would return to this location.

Partner

10/10

Exceptional

25 Jun 2026

Dorothy

Everything was perfect we all had a great time, thank you

Family_with_children

10/10

Exceptional

25 Jun 2026

Katherine

Great!

Family_with_children

8/10

Excellent

24 Jun 2026

Santiago

Las cortinas estuvieron rotas y no podían subirse

Family

10/10

Exceptional

23 Jun 2026

Susan

amazing great place to stay

2/10

Poor

21 Jun 2026

Thomas

I booked this hotel through EXPEDIA and then found out when I got home I was booked again by the hotel (double billing). After a few phone calls I was able to correct the billing. Make sure you check your credit card charges!

10/10

Exceptional

20 Jun 2026

newton

asked for a better view of the gateway and the sunrise and they gave it to me. Got the best view in the building

Family_with_children

8/10

Excellent

15 Jun 2026

Lindsay

Our stay was pleasant. The hotel is quite nice. However, the floors in the room were gross. 5 minutes after taking a shower, my feet were black. The bathroom floor was sticky and the carpet in the room was just dirty. Everything else was great, but I don't recommend walking around barefoot!
A few minor complaints: pool was freezing! And the shower had very low pressure. However, these are minor.
The area is safe and the hotel is nice. The breakfast was good, with a few different options. Staff was very helpful and kind. I would likely stay again, hoping I just got unlucky with the dirty floors in my room.
I had 3 kids with me and there was plenty of space for all of us with the couch in the room. They also seemed to enjoy our stay. Hope this helps someone!

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Randall

Very disappointed that Hyatt couldn’t afford to have access to the NBA & NHL Championship games on TV.
😡

Family_with_children

4/10

Poor

11 Jun 2026

Shalena

The room I stayed in was very outdated. It has stains on the light, the bedsheets, the furniture, as well as the bathroom. I was very disappointed in this property because I expect a lot more, especially because I always stay at this hotel wherever I go. The walls are paperthin. I made several complaint down to the front office regarding the person next to me blasting music at 9 o’clock at night. Just want one for hours. I will not be going back there ever again. Especially not with how much we cost to stay.

8/10

Excellent

07 Jun 2026

Jordan

Hyatt was nice. Located across the street from a brewery. Hotel had a convention center attached. Breakfast is normal.. have stayed here twice. A little of a drive from downtown but free parking, closer to outlets. Have had two different bathrooms. One had a double shower head, another leaked from the bottom glass door. Overall, price point is worth the stay.

Partner

10/10

Exceptional

05 Jun 2026

Deborah

The staff really helped me out with my registration. He was patient and very responsive to my dilemma.

10/10

Exceptional

04 Jun 2026

Sheila

All was very goid

Family_with_children

8/10

Excellent

04 Jun 2026

Lourdes Joanna

No comments

8/10

Excellent

04 Jun 2026

Kevin

Everything was good especially the staff. The breakfast just seamed stale even when it was newly served.

Family_with_children

6/10

Pleasant

03 Jun 2026

Ashley

The hotel was nice The breakfast was very disappointing it was not being maintained and when we ask for more items was ignored by staff. Had to go get breakfast

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Drew

Employees were just okay at check-in. We waited over 10minutes for assistance and received no apologies. The breakfast was not good either. The room was fine, just very basic amenities. Left a bit disappointed as hotel rooms are not cheap, but it worked for bare minimum. The doors are also very loud no matter what, all day/night you hear other people’s door slamming shut. Not relaxing.

Partner

10/10

Exceptional

01 Jun 2026

Richard

Clean room good breakfast

10/10

Exceptional

31 May 2026

Keith

Clean rooms nice beds

Family_with_children

6/10

Pleasant

30 May 2026

Abigail

When checking in I had to put a card down for incidentals (nights were already paid for) but instead of $50 they tried charging me 184. They told us breakfast was 7-10am Sunday and Monday. When we went down for breakfast at 9:40 breakfast was closed. Throughout our two night stay my card kept getting charged by the hotel. When I asked front desk they said they didn’t even have that card on file and don’t know how it would be getting charged multiple times for large amounts. Also, there was a large group of teenage boys banging on doors and running up and down the hall yelling from 12-4 am. There was a security guard there but did absolutely nothing and we were not reimbursed for the sleepless nights. Overall, staff have no idea what is going on it seems and aren’t helpful. The hotel itself is nice.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Juston

Front desk and all the staff were friendly and helpful. Clean room / bathroom. House keeping came each day. Hot coffee and breakfast. Convenient parking.

Self

8/10

Excellent

30 May 2026

James

Staff was friendly, room was clean. Toilet seat was loose, couple light bulbs out, 3 nights, nothing fixed. If I brought tools and bulbs, we'd of been fine

Family

6/10

Pleasant

29 May 2026

kathy

The breakfast was terrible. It tasted like waffles were frozen from a box, artificial eggs, oatmeal had to be made from instant packets and you added the hot water. The bacon was swimming in grease that hadn’t been drained at all. They put slices of bread in the bottom of the serving pan they said to soak up the grease but it didn’t. It was still swimming. The bacon wasn’t cooked all the way it was nauseating. The bowl of fruit was terrible couldn’t taste any of the other fruit it all tasted like melons selection of juice was only orange juice or apple, No cranberry. We stayed 4 days , 3 nights. The bathroom wash products were very low in the dispenser, The whole time we stayed they never took a vacuum to it. We knew it wasn’t vaccines because we could feel the crumbs and stuff on our feet as we walked. They made the beds and that was all. We usually love staying at the Hyatt Place Hotels but this was so disappointing. I don’t ever want to stay and eat a breakfast like that. Disappointing.

Family

8/10

Excellent

27 May 2026

Cori

Clean room

Self

10/10

Exceptional

27 May 2026

Mark

everything was outstanding

Self

10/10

Exceptional

26 May 2026

Cassie

Clean rooms, helpful staff.

Partner

2/10

Poor

25 May 2026

Viola

Could not verify that bathroom and bedroom was cleaned.(looked like they just madeup bed). No info on breakfast hours. Swimming pool not cleaned or maybe filter was not working. Never any towels for Swimming pool even after requested. Rooms requested was not available ( they said because we went through third-party). Staff didn't use cameras properly to stop people from knocking on your door at late hours( if you heard about this pranking before).SMELL of a certain drug use in halls. No courtesy Coffee in lobby for the third-party price this as well as a microwave in room should have been covered .
It made me feel like I was still in Covid times.

Family_with_children

10/10

Exceptional

25 May 2026

Pradeep

Clean room, nice place to stay!

10/10

Exceptional

24 May 2026

Rochelle

It was so nice , clean and close to everything. I enjoyed our room. I would definitely stay here again.

8/10

Excellent

24 May 2026

Nicole

We booked our stay for Memorial Day weekend as there was a basketball tournament in Hamilton and the price was fair. Our first night’s stay was ok. The gentleman at the front counter wasn’t too help helpful. We needed an extra blanket and pillow and were deferred about the pillow (over the phone). My husband walked to the lobby and asked another gentleman, who was very accommodating and able to produce an extra pillow and blanket. The second night we were startled to a loud thud around 1:00am, my husband went to the door to find it was a ding dong dash. Between 1-3 I continued to be woken up to loud thuds and what sounded like a 1 mile relay on the floor above us. There was yelling and loud noises/thuds (didn’t sound violent just very excessive)I called down to the desk multiple times with no answer, so my husband and I went to the lobby. The security guard was walking in, I asked if he would go to the 4th floor and handle the noise because it was incessant. We got back to our room and the kid causing the mayhem was sprinting around one corner while security was running around the other. The tyrant really caused havoc in the halls and disturbed multiple rooms as ppl were speaking about the next morning. The security guard took care of issue but the hours that passed were sleepless and uncalled for. Other than that the property was good.

Friends_and_family Family

2/10

Poor

23 May 2026

Cameron

The Hotel was fine. The staff is not helpful. I was double charged for staying there one night. Booked my reservation on Hotels.com and paid upfront. But the Hyatt has charged me as well. I have called and they claim that it was a mistake and my money will be returned back to me. That was a week ago and still silence. Still an ongoing issue. Terrible customer service and terrible business

Friends_and_family Family

10/10

Exceptional

22 May 2026

shauntel

Where are a family of five and feel comfortably into the queen suite. The room was clean and the night staff was especially helpful. My family and I enjoyed the workout room as well as the pool and had a great time! Breakfast was really good too! Glad I stayed at this location :-) would definitely return.

Family_with_children

10/10

Exceptional

20 May 2026

Brandon

Everything was great. Only thing I’d gripe about is getting back to the hotel and couldn’t find any parking bc of the event at the convention center. Had to park next door at the other hotel

Self

4/10

Poor

19 May 2026

Jenifer

Disappointed that checked in with 4 people and reserved a 2 queen bed with a pull-out bed reserved. Had no idea that a third party booking doesn't guarantee the room that you reserved. So ended up with two adults on an uncomfortable pull out. The hotel was sold out and couldn't provide any additional pillows, and one pillow came with the pullout.

Had to go to the desk to pick up more towels since they were too busy to bring to the room. Hotel must be very understaffed. It is clean, but I am extremely disappointed in the inability to get the room we reserved. I will likely no longer book through a third party since it's not worth the risk.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Rick

Great breakfast menu and the front desk was extremely helpful.

Family

10/10

Exceptional

18 May 2026

Richard

Clean, newer hotel, the staff was very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Derrick

Great location. I enjoyed my stay. The staff was great. Breakfast was really good. And for some strange reason, all of the guests staying that weekend, were extremely polite and friendly. It must've been in the air. the place was top notch.

Partner

10/10

Exceptional

17 May 2026

Bradley

Wonderful stay! 5 stars all the way around.

10/10

Exceptional

17 May 2026

BRENDA

It was beautiful spacious

Family

10/10

Exceptional

16 May 2026

Jennifer

The hotel was clean and staff was nice . The pool was a little cold but that was to be expected. The breakfast was ok.. it wasn’t the worst and it wasn’t the best , my kids were bummed that there was no waffle maker lol . I would definitely stay again.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Christopher

Room was clean and it was well priced.

Friends_and_family Friends

2/10

Poor

15 May 2026

Zita

We were on the second floor and we're invaded by a massive amount of ants! Whatever they used to wash sheets and clean their floors and rooms stunk! Have never been somewhere so disappointing in their cleanliness. Will NEVER go to a Hyaght again.

10/10

Exceptional

14 May 2026

Jayden

What really stood out to me was how clean and nice the hotel room and property was! Absolutely loved my room and the staff was very accommodating to allow a late check-out and late check-in due to travel changes. Will definitely be staying again when I’m in the area. Also the breakfast was great, just make sure you’re up in time to enjoy!

Partner

10/10

Exceptional

14 May 2026

Taha

I like to stay and the hotel was to clean

Self

8/10

Excellent

12 May 2026

gregory

Good sized room. Breakfast was OK, not great. One light out in the bathroom that is necessary. Value was solid.