Name: Baymont by Wyndham Cincinnati
Address: 10900 Crowne Pointe Drive, Cincinnati, 45241, US

2/10

Poor

16 Jul 2026

Barry

Terrible, not clean at ALL

4/10

Poor

16 Jul 2026

Allissa

.

Partner

10/10

Exceptional

14 Jul 2026

Marvin

We selected Baymont because they are usually excellent. This one is in need of repairs/upgrading.

Business Family

10/10

Exceptional

12 Jul 2026

Ernest

It was very convenient for me

Self

6/10

Pleasant

12 Jul 2026

Hassaan

Their amenities is not well-maintained. The water coming from the tap had black stuff (granules) in it and I was disgusted to brush my teeth with. Otherwise, things were fine.

Self

2/10

Poor

12 Jul 2026

Tyrone

What was posted on their site for this location was beyond misleading. My room had a couple holes in the walls. Water damage on the walls and ceiling. Sing in the bathroom was detached from counter top. Bathroom floor had what looked like mud stains. Carpets were nasty. Eating area was well below standards. Before I stay there again, I'd sleep in my car. Said there was a pool. Well there was a pool area, that was nothing like it was advertised. There was no water in the pool. The common areas had water on the floors by the ice, and snack machines. Worse stay at a hotel ever. Couldn't find another hotel to stay at, due to bowling, baseball, and softball tournaments.

Family

10/10

Exceptional

27 Jun 2026

Bobbi

There was no body wash or conditioner, only shampoo. All the hotels I have stayed at had those items for guest to use. Breakfast could have had a variety of muffins and bagels, and bread. Sausage seemed to be the only meat unless the day I didn't eat there they had bacon.

Self

2/10

Poor

24 Jun 2026

Kim

The place looked ok but had a lot of miscellaneous issues. The internet was virtually unusable. The instructions for connecting were terrible and misleading. If you ever couild get connected, it was so slow that you could not really use it. Then, you kept getting disconnected. The cable TV was hard to access and the remote was confusing also. The phone in the room did not work and one of the outlets also did not work. There was no elevator and no luggage cart. The folks were nice enough but the place was in general a mess. I was also asked to pay for both night BEFORE we even got to the room. I won't have stayed the second night but the hotel was close to our relatives. The walls were paper thin and you could hear everyone. There was noise until after midnight and again starting after 6 a.m. The price was more than twice the cost of a hotel where we had stayed the night before. This was definitely overprice. My advice is to STAY WAY from this motel.

Partner

6/10

Pleasant

22 Jun 2026

Alissa

The place is clean, but the entire hotel has been used and abused. Needs a serious makeover. What little is available for breakfast is only until 9:00am. That is too early to stop.

Partner

6/10

Pleasant

21 Jun 2026

marvin

Not bad ! But the property needs some improvements !!

Partner

4/10

Poor

21 Jun 2026

Victor Seino

Broken bedroom window, no daily cleaning, worn-out carpet. Old toilet facilities.

Family

2/10

Poor

21 Jun 2026

Carrie

False advertisement. Nothing was as pictured on the booking site; the entire hotel was run down and smelled like the plumbing issues that were evident at every turn. The staff treated us like an inconvenience, not even offering a smile. The WiFi service was abysmal, there was obvious water damage and shoddy patch jobs of the leaking ceiling around the window. Very few, poor-quality toiletries in the bathroom. There were exposed pipes in the hallway with buckets to catch dripping water. The pool was under closed, and the door leading to it had shattered glass. This stay felt like a waste of money, and if there was a way on the app we booked through for us to switch hotels, we absolutely would have.

Friends_and_family Family

4/10

Poor

21 Jun 2026

BRIANNA

Hotel is very old & needs an update. Rooms smell like cigarette smoke & dirty. Didn’t even go down to breakfast. The only positive thing was the shower had good pressure & an updated toilet.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Steven

It was ok but not super clean

Friends_and_family Family

8/10

Excellent

17 May 2026

Ciera

Didn’t eat

Partner

2/10

Poor

17 May 2026

LACI

Wasn’t the cleanest, but the worst part was brown water pouring in from ceiling during the night. It came from above near the bathroom sink in several places. We went to the desk, they didn’t do anything. Didn’t offer to come clean up or assess the situation, didn’t even provide extra towels. Our stuff was soaked in the brown water. Had to throw toothbrushes away. I was told “sorry but we’re full”. We were not offered assistance or a refund to go somewhere else. No fees were even discounted. We caught the water in an ice bucket and kept emptying.

Partner

4/10

Poor

17 May 2026

Laura

Stayed here as last minute option as it was one of few locations with rooms left. Would never go back.

Front desk staff was friendly and that was the only positive.

No in room coffee or microwave. Breakfast options were minimal.

No in room shampoo or shower soap. Hairdryer broken and hanging off wall. Sink and tiles worn and show signs of attempted repair. toilet did not flush well.

Hallways and room condition were very worn. Elevator was a bit scary.

Stayed two nights and No housekeeping came for trash nor did they replace used towels with clean towels.

Splatters on ceiling and mini blinds were gross.

Family_with_children

10/10

Exceptional

09 May 2026

Heather

The staff is amazing, my spouse was in a serious accident and they went above and beyond for me while he was bed bound. I was able to go to work without worrying he would not be okay. They gave me a room with a slightly larger fridge so I could lay out his meals each day. They made a really bad and stressful situation easier. The room was large and clean so I didn't have to stress infection getting into the wound.

Partner

4/10

Poor

27 Apr 2026

Jametria

Staff banged on door every morning @ check out. Even though we stayed multiple nights. We were not informed on breakfast times. Significant other went down to grab breakfast, plate snatched out of hand. Informed breakfast is over. Staff is rude and sexist. I paid for the room. They give guest complimentary snack, and room keys. I will never stay here again!!!

Partner

6/10

Pleasant

26 Apr 2026

Melissa

Bathroom is sub-par: had to ask for SOAP from the front desk as there was none in the bathroom (that’s just gross); didn’t provide shampoo/conditioner/body wash as most hotels do; no grab bars in the shower (pretty sure this is illegal!); no shelf/caddy of any kind for soap, shampoo, etc; sink stopper wouldn’t stay up so sink wouldn’t drain.

Significant water stain above the window in the main room. Would love a chair in the room aside from the desk chair.

While early in the spring, you can tell that landscaping isn’t a priority at all.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Dennis

Nice hotel nice EXCEPT…room had a strong smell of Curry. I could not change room as I had already used the toilet. As the evening came on the smell was no longer perceptible until I left the room to buy dinner and came back to same smell. I mentioned it in check out

Self

4/10

Poor

19 Apr 2026

Amy

The room was not clean. The bathroom was moldy. There was a terrible smell in the rooms and hallways. The elevator broke while we were on it and we were stuck.

Family

10/10

Exceptional

13 Apr 2026

patricia e.

Breakfast was wanting.

2/10

Poor

11 Apr 2026

James

This place is gross. I checked in, saw the room, and stayed long enough to book somewhere else and got the heck out of there.

Self

2/10

Poor

10 Apr 2026

Becka

Breakfast was ok. Didn’t use pool

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

DANIELLA

Staff was extremely friendly

Self

2/10

Poor

11 Mar 2026

Mark

We were sent to the top floor. Around 4am the ceiling began to leak and got our belongings wet. I went to the front desk to report the situation, I was only offered to switch to the room across the hall. And forced to make multiple trips up and down the elevator because the receptionist wanted the other room key back. The manager refused to make the situation right by doing a discount for the major inconvenience. We were never able to get back to sleep after all of the shuffling in the middle of the night. The hotel was in major disrepair and dirty. I would never recommend this hotel to anyone.

Partner

8/10

Excellent

02 Mar 2026

James C

the room was spotless and the staff was courteous
we enjoyed being there

6/10

Pleasant

27 Feb 2026

Winston

No

Self

6/10

Pleasant

27 Feb 2026

Winston

The front desk staff was great but the roon wasn't clean enough there was pizza box in tje Microwave the bathroom floor was dirty and the sheets had spots on it also tje blanket.

Self

2/10

Poor

22 Feb 2026

Stephanie

Very dirty and smelled bad.

Family

2/10

Poor

13 Jan 2026

Nathan

The first room they gave my partner and I reeked of cigarette smoke. They relocated us to another room and when we shut the door we immediately noticed a roach crawling on the back side of the door. We were told we would have to wait until the following morning to ask for a refund. If I was not in a financial position to afford it I would be stuck without a room for the night.

4/10

Poor

09 Dec 2025

Rebekah

Observations we noted during our stay:
Clean, no bed bugs
Child sized sink (much to the kids excitement)
Bathrooms in poor repair: no tissues, chipped paint, nonfunctional tub, 2/6 screws holding the grab bar, dirty tiles, hole in the wall, spots on the counter and toilet. Towels were small, thin, scratchy.
One bathroom had no toilet paper holder. No latch on one bathroom door. No lock on one of the rooms.
Lights were uncomfortably bright and bathroom lights came on automatically.
Requested adjoining rooms due to small children; told these “weren’t available” despite there being no more than 6-7 cars in the parking lot.
Breakfast was ok - kids enjoyed it; decent selection for continental breakfast. Not restocked the second morning we were there (biscuits were leftover from previous day; yogurt was gone, etc).
No way to fill large water bottles.
Ice machines nonfunctional; sketchy elevator. Every ride was questionable, not maintained or cleaned.
Overall not bad for the price. Adequate for stay, but definitely nothing nice or fancy.

Leisure Family_with_children

6/10

Pleasant

05 Dec 2025

Destiny

The Staff was taking a personal call while checking me in. Lack of customer service. The room had holes in the walls, wires sticking out and the heat didn’t work in the room. The covers had stains on them. The sink in the bathroom was broken. There was no soap in the restroom or tissue. I had to get my own.

Friends_and_family Family

2/10

Poor

25 Nov 2025

Jaimee

Could not even stay. Room was disgusting!

Partner

10/10

Exceptional

17 Nov 2025

Keith

Good

8/10

Excellent

02 Nov 2025

Ngalula

I enjoyed my stay at Baymont by Wyndham Cincinnati! The staff was kind, the location worked great, and the room was cozy for the price. It’s a nice place if you’re looking for something simple and affordable

Family

6/10

Pleasant

27 Oct 2025

Kyle

For what it's worth the location was convenient for getting food and a gas station a couple blocks away, the room was decent. Definitely had water damage over the air conditioner, which worked well. A few of the towels were stained and not the best quality. But it served my purpose.

Self

2/10

Poor

20 Oct 2025

william

Room at burn holes in the sheets and bed bugs on my room I wa switched rooms and the new room had bed bugs too

Business_and_leisure Self

8/10

Excellent

16 Oct 2025

Katrina

.

Leisure Family_with_children

10/10

Exceptional

14 Oct 2025

Candice

just what i needed

room was great and I use the heat and was comfortable. No microwave was unexpected. Like to bring my own food

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Anita

For the cost of the room it was an okay stay. I don’t think I would choose it again. Needs a lot of upgrades and repair. The smoke alarm was beeping for battery replacement. I called the front desk to make them away and I was told to just rip it from the wall. The bathroom light kept coming on.. the AC was cracked. All in all it served its purpose.. but I’ll choose different next time.

Leisure Self

10/10

Exceptional

09 Oct 2025

Shannon

The room was very clean!

Leisure Partner

4/10

Poor

09 Oct 2025

Terrance

The room itself was clean and comfortable, but the lobby and common areas were not well maintained. Not a terrible stay, it served its purpose

Leisure Family

10/10

Exceptional

05 Oct 2025

Michelle

quick, easy, efficient

Leisure

6/10

Pleasant

04 Oct 2025

Johnathan

Almost everything in the room was broken. From sink not draining to shower curtain half down, to no microwave and being told we'd get one in a day or so. Next door neighbors kids screamed throughout the nights, clearly addicts living in the hotel. Breakfast stuff gets locked up before time, which is 9:30 even on weekends.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Johnathan

Great for an inexpensive clean stay

Wonderful experience, clean from hallway to elevator to room deeply, good breakfast options.

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Verified traveler

Check in was fine. Lobby restroom was out of order. Elevator was sketchy. Not all entrances/exits were secure. Room was clean. Bathroom was clean. Location is off highway so that was good.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Justin

There was mold growing in the halls and ants in the room.

2/10

Poor

14 Aug 2025

Vyrone

Terrible, the room smelled horrible, cat/dog urine/feces, had to leave the room after 30 seconds

Leisure

10/10

Exceptional

13 Aug 2025

Alonzo

I enjoyed every aspect of my visit and the hotel stay I only had ..one disappointment.. the towels.. The towels should be sent out to a cleaning service to be cleaned. We depend on the white clean and fluffy towels.

Leisure Partner

6/10

Pleasant

09 Aug 2025

Charles

Needs renovation badly!

4/10

Poor

31 Jul 2025

Lacey

No ac, wasn’t very clean. Didn’t feel very safe, outside door was unlocked most of the time

Business_and_leisure Self

6/10

Pleasant

27 Jul 2025

Kathleen

Inexpensive

It was rather shabby but clean and friendly

Partner

2/10

Poor

24 Jul 2025

Veronica

Not very clean presentation dirty bedding not good for price

6/10

Pleasant

21 Jul 2025

Dana

Average

It was not the most expensive but for what I paid it was all right. There were no working ice machines, but they did have a somewhat decent continental breakfast.

Self

4/10

Poor

18 Jul 2025

Elizabeth

Condition of rooms and breakfast.

When we arrived, we were put in a room that was going to be redone. The only furniture in the room was the bed, desk, and office type chair. No other chair or table. We ordered food out, and one of us had to stand to eat. The shower faucet constantly ran water, bathroom was dirty, a half of small tube of shampoo and one tiny bar of soap. Carpet terrible. The front desk person told me it was the way it was going to be. Next day we got another room. It had a chair and footrest. But no towel rack at all in BR, toilet paper holder was mounted on counter next to sink where you brush your teeth. Again, one soap for both handwashing a bathing. Breakfast minimal, eggs and juice were terrible. Ice machine only on 2nd floor.

Friends_and_family Family

4/10

Poor

24 Jun 2025

Frances

NO COFFEE MAKER. NO ICE THE SHOWER WAS ALMOST FALLING A PART AT THE CONTROL. HAVE TO ASK FOR FRESH TOWELS. TV HAD NO REMOTE AND HAVE TO ASK FOR IT. THE FRIDGE WAS BOT WORKING CORRECTLY MEANING NOT COOL SO HAD TO ASK TO FIX IT. NO DRINKING WATER AVAILABLE HAVE TO PURCHASE THATS 2.50US

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Paula

The room didn't look anything like the picture on the website and it didn't smell good. The ice machines didn't
work. The rooms are out dated and the beds are very uncomfortable only one elevator worked and customers were complaining that they got stuck on the elevator. I will never stay there again

Leisure Partner

10/10

Exceptional

22 Jun 2025

LeTessa

Swimming pool was not open

Leisure Self

2/10

Poor

22 Jun 2025

Troy

Rooms had peeling paint and obvious water damage, no room service for a 3 night stay, ran out of breakfast almost an hour before breakfast closed, dirty linen, in the \"fitness center\" 1 of the 5 machines was partially functional the rest were wholely broken, no or not enforced quiet hours.

Leisure Family

2/10

Poor

21 Jun 2025

Michael

Worst place ever

Business Family

6/10

Pleasant

20 Jun 2025

Frederick

Only complaint, they need new towels

4/10

Poor

15 Jun 2025

Rosemary

Room old and very poorly maintained, faul smell throughout.

Leisure Friends

10/10

Exceptional

29 May 2025

Fred

It was a great experience staying there.

6/10

Pleasant

26 May 2025

William

Remodeled beautiful. Housekeeping never came to exchange towels nor redo bedding

Business_and_leisure Family

6/10

Pleasant

19 May 2025

Vanessa

Beds were comfortable, everything out dated. Ceiling pieces

10/10

Exceptional

19 Apr 2025

Alina

Well maintained hotel!

Business_and_leisure Friends

4/10

Poor

17 Apr 2025

Nekena

Staff was nice, property was dated

Leisure Friends

6/10

Pleasant

10 Apr 2025

Tazia

Decent places for a staycation.

Leisure Self

8/10

Excellent

23 Mar 2025

Shawnna

Nice

10/10

Exceptional

22 Mar 2025

Anthony

Older hotel with nice staff. My room was clean and comfortable

Leisure Self

4/10

Poor

11 Dec 2024

Angel

Nothing worked phones room service internet ect

Business_and_leisure Family_with_children

10/10

Exceptional

23 Nov 2024

Rachel

It was really nice the rooms were huge the bathroom was good size and I loved the free breakfast

Leisure Self

2/10

Poor

02 Nov 2024

Adriana

Worse then living on the streets!

We didn’t stay! We went inside the room and we couldn’t stand the smell and there were stains on the beds. We left immediately! We don’t get to stay in hotels often,we got a gift card from hotels.com for my birthday so sad we weren’t able to enjoy it.

Friends_and_family Family

4/10

Poor

20 Oct 2024

Samuel

The customer service was ok and price was decent. The $50 cash deposit requirement made me question the safety of the location. The building is poorly maintained and very dirty: a lot broken fixtures and base boards. Not the worst hotel but will not stay there again.

Leisure Family

2/10

Poor

29 Sep 2024

Amanda

She never gave me ky id back and the room had a roach

Business_and_leisure Partner

10/10

Exceptional

26 Sep 2024

Alhaji

Overall everything was good

10/10

Exceptional

17 Sep 2024

Kenneth

Excellent

It was a very pleasant stay and close to all the activities that I needed to attend. Have previously stayed at this location and a reason why I returned.

Self

2/10

Poor

10 Sep 2024

patricia

La recepcionista no quería ver si tenía reservación solo decía que no había nada sin mirar, debí llamar al sitio donde compre para que solucionaran porq ella se negaba a ver la reserva, la habitación estaba sucio y encontramos un gusano en la ducha, la piscina tenía el agua fría, el secador no servía.

Friends_and_family Friends

2/10

Poor

07 Sep 2024

Michael

They charged me to check in 30 mins early. The tv did not work initially. The room smelled stale. The bath tube didn't drain.

Business_and_leisure Partner

8/10

Excellent

26 Aug 2024

Sarah

The staff was very professional and personable.

Leisure Partner

4/10

Poor

16 Aug 2024

Juan

Great staff, but other than that worse than average experience

2/10

Poor

16 Aug 2024

Verified traveler

Horrible customer service

So they

Business

6/10

Pleasant

15 Aug 2024

Timothy

Good price

6/10

Pleasant

07 Aug 2024

somu

Staff was helpful

2/10

Poor

03 Aug 2024

Khampta

The staff were really nice but the the property was really dirty & had a horrific smell that lingered and were on the pillows & sheets.

Leisure Self

10/10

Exceptional

02 Aug 2024

Amanda

Check-in associate was very nice. Check-in was very easy. Parking was convenient and building was easy to find off of the highway.

Leisure

2/10

Poor

01 Aug 2024

Gail

Smelled like marijuana...If you smoke tobacco in room you lose your 50.00 deposit although the hallways were filled with marijuana smell. Whole place freaked of smells....Carpeting in room on threaded etc. Just needed for 1 night to adopt a dog from the area. Hope we didn't bring home bed bugs...will see

Business_and_leisure Family

10/10

Exceptional

28 Jul 2024

Kernneth

Friendly front desk staff

Leisure Partner

2/10

Poor

27 Jul 2024

Troyia

I WILL NEVER STAY HERE AGAIN

The smoke free hotel was dirty and smelled like smoke. There was burn holes in our sheets and comforter a whole in the bathroom wall. The wires to the AC in our room were exposed. The pull out couch has stains all over it. The bathroom was filthy and the water barely came out the shower head. We were on the 4th floor the ice machine didn’t work. Neither did the ones on the 3rd or 2nd floor. I could go on and on about how dissatisfying our stay was

Friends_and_family Family

2/10

Poor

27 Jul 2024

Troyia

I WILL NEVER STAY HERE AGAIN

The smoke free hotel was dirty and smelled like smoke. There was burn holes in our sheets and comforter a whole in the bathroom wall. The wires to the AC in our room were exposed so we couldn’t allow our son to get off the bed. The pull out couch has stains all over it. The bathroom was filthy and the water barely came out the shower head. We were on the 4th floor the ice machine didn’t work. Neither did the ones on the 3rd or 2nd floor. I could go on and on about how dissatisfying our stay was

Friends_and_family Family

2/10

Poor

26 Jul 2024

Walter

Disgusting. Not at all what we expected by the online posts. Non smoking but halls were filled with marijuana and cigarette smoke.

Family_with_children

2/10

Poor

23 Jul 2024

Dominique

Don’t stay here

Leisure Family

10/10

Exceptional

23 Jul 2024

Lenora

Nice!

The rooms were clean and comfortable. Staff was friendly. Great breakfast!

Friends_and_family Family

2/10

Poor

21 Jul 2024

Stacy

The lock on the door was broke. The staff was rude, the rooms were dirty and nasty, and the shower was broke.

Partner

4/10

Poor

21 Jul 2024

Patricia

Property is under construction while open. It would have been nice to know be I booked. Old carpert with rips. Wasn't my favorite at all.

Business_and_leisure Self

4/10

Poor

17 Jul 2024

TYLER

Was in town for my son’s tournament. Entire building and rooms smelled like smoke and elevators were sketchy. Asked for new towels and wash cloths, was told to bring the old ones down first then they only had towels in return.

4/10

Poor

15 Jul 2024

Scott

Property showed years of neglect. It needs a major renovation. Bathroom faucet was unattached to the sink. Toilet seat was barely attached and moved when sat on. Room A/C unit was barely able to keep the room cool and the air was still humid. There were expose power wires below the A/C unit and wire nuts were resting on the carpet. Huge fire hazard! The secondary on the door was broken. They ran out of most of the food for breakfast with 45 minutes left in the breakfast time.

Leisure Family

6/10

Pleasant

08 Jul 2024

Safia

It was ok, beds where too small for sharing

Leisure Family