Hilton Garden Inn Cincinnati Blue Ash

8/10

Excellent

27 Apr 2026

Alex

Friendly staff, clean room, but the air conditioner was incredibly loud and the toilet in the bathroom ran constantly. Tough for trying to get some sleep.

Partner

6/10

Pleasant

12 Apr 2026

Michael

Good hotel in good location but it is showing some age.

2/10

Poor

08 Apr 2026

Abigail

security issues- doors that should be locked were not locked

Partner

10/10

Exceptional

04 Apr 2026

Alvin

N/A

Self

4/10

Poor

12 Mar 2026

Teri

The room was stuffy. Coffee items in the room stale or spoiled, small bottles of water in room $3 each. Expensive breakfast not included.

Staff was kind and helpful.

I won’t stay here again.

4/10

Poor

06 Mar 2026

Jennifer

Desk was never staffed, there is a bell you have to ring then wait several minutes for someone to show up. There is no friendly greeting or smile, they just do what they need to do. The room had some type of colored food stain or wax on the carpet inside the door and running down the wall by the door. Lighting was very dim, too dim to read by. Bathroom light was missing it’s cover. There was a steady leak behind the tub spout and mold on and above the shower. The toilet didn’t completely flush leaving visible waste.There was barely enough toilet paper for the weekend stay and there was no shampoo. Housekeeping never came to clean or restock. Biggest issue: we woke up the first morning to no hot water. We were told at 3pm it had been fixed but by 4 pm only had barely warm water to do an uncomfortable splash to wash off. Staff offered to move us to the first floor which had hot water but it was a much smaller bed and room which didn’t fit our needs so we couldn’t move) (we booked a king bed suite). Staff said nothing they could do other than give us the manager’s business card. Will never book this hotel again.

2/10

Poor

01 Mar 2026

Veronica

There was no hot water.. and i couldn't use the pool. Breakfast was terrible

Self

10/10

Exceptional

10 Feb 2026

Geitta

Very clean room.

Business Partner

4/10

Poor

07 Jan 2026

Debbie

The young man working the night shift had no personality. He slowly came from the back when we arrived, around 10pm, didn’t greet us didn’t really say much. Was very slow at checking us in. This was the end of a 6 day journey that started in California & we travelled through 9 states so we were extremely tired. On the way to the elevator my daughter accidentally dropped a soda bottle that broke & spilled everywhere. The guy came very very slowly over & without shoes and hands in his jacket pockets literally just stood there staring blankly. He didn’t do anything or say anything. My daughter & I were picking up the pieces of glass and he did nothing. Later the next morning I saw it had been cleaned up but not very well, there were large spots all over. My sheets on my bed had stains on them and the bathroom faucet leaked so I had to put a towel down to soak up all the water. Then gal on day 2 was very pleasant & friendly, super nice. Day 3 a new round man was also very friendly & nice.
The first guy needs to not be working in customer service as he just has no personality & isn’t friendly & doesn’t say anything.

Leisure Family

2/10

Poor

05 Jan 2026

Robert

They did not honor the rate offered by Expedia and we had to rebook on the spot, and it cost us about $15 extra. Plus, we had to pay the entire stay AGAIN, so we are due a refund from Expedia. We also suspect that the clerk, while friendly and polite, didn’t seem to know what to do about the Expedia reservation issue. The Room: the first one was dirty and the HVAC was broken. Replacement room had burned out light bulbs and a HVAC fan that made intermittent screeching noises. A very strong, heavy, “men’s cologne” permeated throughout the lobby area, nauseating both of us. I do not know how this property could rate an 8 or higher!

Business_and_leisure Partner

8/10

Excellent

21 Dec 2025

Wiltz

Was an okay place to stay. Clean rooms. Friendly staff. Had a problem with our heater not blowing and we were switched to a new room. Room was small in comparison to other Hilton affiliates. Buffet options were limited or you had to pay.

Friends_and_family Family

4/10

Poor

11 Dec 2025

Bobby

I woke up in the middle of the night and a terrible smell of oil was coming from the heater. It gave me a headache. They did switch my room, but they switched me to a room where the heat did not work. Also soap dispensers were empty sheets were all static as if they didn’t even know about Static cling on how to get rid of it. Shower pressure was horrible. I got cold taking what should’ve been a warm shower I have stayed there in the past and it was very nice, but I will never stay there again.

Business Self

10/10

Exceptional

17 Nov 2025

Krista

We stay here to get away and spend time together. The room was clean and comfortable.

Partner

2/10

Poor

03 Nov 2025

Saralene

#1, had to changed rooms on first day there, had to remove baggage and etc that l had already put in room , lighting out over shower and commode, #2, coffee pot did not work, at 8:30

10/10

Exceptional

24 Oct 2025

bill

Great place

10/10

Exceptional

20 Oct 2025

Euleasa

I could not see the location from the main street at night

Leisure Self

6/10

Pleasant

19 Oct 2025

Sheri

In the first room that I was put in three out of four lamps and the wall thermostat were not working. I let them know and they moved me to another room, which was smaller but ok. The bathrooms are in need of updates.

Self

10/10

Exceptional

18 Oct 2025

Kimberly

Nice Hotel

Leisure Family

2/10

Poor

17 Oct 2025

Cleavon

They over booked and I never got to stay there. I’m awaiting my refund for my reservation. Can someone please reach out to me about this matter?

Self

6/10

Pleasant

14 Oct 2025

Brian

Clean

6/10

Pleasant

13 Oct 2025

Chris

Rooms were small, room keys kept coming unmagnetized, awful breakfast for 12.95 per person! We went to dunkin donuts across the street. Pool was okay, patio was large enough for our family. Water was 3$ a piece..find a different hotel..there are plenty close by

Leisure Family

2/10

Poor

12 Oct 2025

John

I booked the room and got a confirmation. When I arrived I was informed that the hotel was overbooked and I could not stay. I was told I would receive a refund.

Partner

10/10

Exceptional

10 Oct 2025

Anthony

Front desk staff was excellent

Leisure Partner

8/10

Excellent

08 Oct 2025

MARY

As Expected

We can count on Hilton for a clean room and safe location whenever we travel.

Partner

6/10

Pleasant

21 Sep 2025

Micah

Runaway toilet

We got in late and we were leaving early next day. I sit on toilet and bout fell it wasn't fully seated.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Ruth

Staff of hotel and restaurant first-rate!

ˇhe staff was very friendly, the salmon dinner at the lobby restaurant was delicious, and the chef himself stopped by our table for a friendly chat, as did the bartender (who made us an amazing drink). So nice to have such a cheerful reception; we were on our way the next day to Bethesda North Hospital for my husband's surgery--which BTW turned out fine. Thank you for a good stay!

Partner

2/10

Poor

22 Aug 2025

Thet Han

First room had a shower with cracked flooring and no tiles. Not fit for a guest to stay.

Leisure Self

4/10

Poor

19 Aug 2025

Robert

Very poor customer service. Reported non-working refrigerator three times. Promised repair or replacement but never happened. In-room coffee service not replenished. TV worked but not with any channels you might want. Must be set up with cheap streaming service with limited program access. Any complaint received with promises of service that never happened.

Leisure Family

6/10

Pleasant

13 Aug 2025

Adriana

Fire alarm went off shortly after we adjusted the fan!
The carpet was duety

8/10

Excellent

12 Aug 2025

Yvette

The staff here is very accommodating. The bar is small but good; we were confused by the breakfast menu and pricing. Two different options and prices for the same menu items you would receive complimentary at other hotels at this price point. The furniture, pillows and especially the bathrooms are in need of a serious update. It all seemed as tired as I was after our busy weekend! Our bathroom had some mold issues. The lobby had some filthy chairs. There are some restaurants within walking distance. They serve “dinner” in the lobby, but only one option all weekend. The snack area was well stocked and had good variety. Has some nice seating outside, but no umbrellas like seen in the hotel photos.

Leisure Family

4/10

Poor

03 Aug 2025

Michael

Toilet didn’t work, rooms where subpar for the rate we paid, staff spoke a different language in front of us. Won’t be back.

Leisure Family

8/10

Excellent

01 Aug 2025

Melissa

The WiFi wouldn’t stay connected and they didn’t clean my room. Other than that, it was great.

Leisure Family

2/10

Poor

24 Jul 2025

Jessica

The pool was so gross or bathroom currently was nasty and nasty bedding on the let out sofa

2/10

Poor

20 Jul 2025

Paula

Check in was fine. I had a dinner to go to last night so I didn’t spend a lot of time until I return back from dinner. I went to use the bathroom and I was shocked about the conditions of the shower!!!! I couldn’t believe what I was seeing. It look like construction was going on with the yellow caution tape. I figure I would just take a bath. I turned on the hot water and nothing. Lukewarm at best. I called down to the front desk and the rep asked me questions then he said he would have maintenance take a look at it. I waited. No response. I tried the water again it was still cool to lukewarm. I couldn’t take a shower or a bath and now I will have to take a shower a Planet Fitness before I get back on the road. No one at the front desk ever called me back to say anything. I was too frustrated to say anything this morning once I checked out because I would have not been too nice. I have stayed at this location before and didn’t have any issues. But I won’t stay again.

Business_and_leisure Self

10/10

Exceptional

19 Jul 2025

Alisha

Great stay for baseball tournament! Very accommodating.

Leisure Family_with_children

4/10

Poor

23 Jun 2025

Spring

The front desk people was not very informational. They act like they didn't understand you when you try to talk to you.. the rooms were kind of Dusty. The bathroom they had hair in the tub in the shower. It wasn't a very good Hilton the last Hilton I stayed at was very nice and very good this one wasn't very nice.

Friends_and_family Family

8/10

Excellent

18 Jun 2025

Tyler

Good

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

Jan David

It was a very pleasant stay.

Leisure Family

6/10

Pleasant

01 Jun 2025

Tiffany

Not terrible but not spectacular. Clean but not immaculate. Definitely a dated property for the price - fixtures and furniture were a little older, floor tiles were damaged and there was mold in the shower - all which I’m assuming are results of being outdated. This is a great place to stay if you’ve only stumbled upon it on a time crunch, but definitely not a vacation-level stay.

Leisure Family

8/10

Excellent

28 May 2025

Deaira

Staff was friendly and room was very clean.

Leisure Family

6/10

Pleasant

16 May 2025

Tamika

The room was older looking with limited space. Room very small.

Leisure

8/10

Excellent

11 May 2025

Jenny

Cousin pool time

Only complaints I have is that 1 of our rooms had a large crack in the window and the shower products were empty. It was just a 1 night stay with 3 rooms

Friends_and_family Family

8/10

Excellent

11 May 2025

Tonya

The hotel itself is very clean and modern. The beds were comfortable. The reason I gave it four stars instead of five is for a couple reasons. The main reason would be that breakfast is not included. For the price of the rooms I feel like it should be. I've been at much cheaper hotels with breakfast included. Also the shower head was really crappy. Other than that the hotel was very nice as long as you don't care about eating in the morning.

Leisure Family_with_children

6/10

Pleasant

25 Apr 2025

Andrew

Smoke smell

8/10

Excellent

20 Apr 2025

Melinda

When first arriving to check in there was no employee present! There were 2 guests that were waiting to get checked in and one was calling the facility with none answering! My husband knocked on the employee door behind the desk and finally someone came out then greeted all of us !!! Second we received our room keys that didn’t work twice in a row. We then asked to be put in another room which was accommodated. I’ve stayed in this hotel before but was turned off for future stays

Leisure Family

6/10

Pleasant

14 Apr 2025

Delmer

Didn't get room refreshed without requesting it after 1st night. Also, toilet tissue was not refilled even when it was obviously very low.

Business_and_leisure Family

10/10

Exceptional

24 Mar 2025

Frank

Great!

Great! This hotel was amazing and the price was even better! I highly recommend! Thanks!

Friends_and_family Family

10/10

Exceptional

14 Mar 2025

calista

Great stay

10/10

Exceptional

26 Feb 2025

Nestor

Nice stay on our way to Florida 😎

It was a great location, walked to a restaurant up ahead to get some grub
AMAZING Wings, fried mushrooms….!
WING FACTORY “.👍
❤️❤️❤️❤️❤️

Partner

10/10

Exceptional

20 Dec 2024

Eti

Best place

10/10

Exceptional

01 Dec 2024

Eti

Excellent

Business Family

10/10

Exceptional

01 Dec 2024

Eti

I I’ve the staff

6/10

Pleasant

24 Nov 2024

VIKRAM

Room wasn’t what I booked which should have had a couch. Pictures showed one but room didn’t have one. Also, there were barely 10 people in the entire hotel but we were given a room with tue worst view. It’s not like we got a discount from Expedia. Hotel website rate was the same. Will not go again. Lobby and common areas were cleaner than the room. Water pressure very low.

2/10

Poor

02 Nov 2024

Verified traveler

Don’t stay here

Never got to check in because they gave my room away and incompetent night desk person had no resolve . The manager on Monday following was no help . How they ruined my birthday .

Friends_and_family Family

6/10

Pleasant

28 Oct 2024

James

Area

Leisure Partner

6/10

Pleasant

27 Oct 2024

Steve

Just OK

Very clean. Friendly, but slow service at front desk. Both checking in and checking out. Could not get a printed receipt at checkout. Was told that it wound be emailed. 6 hours later now, no email, no receipt. Curtains don’t close all the way causing outside spotlights putting too much light in room at night. TV remote didn’t work.

Friends_and_family Family

10/10

Exceptional

23 Oct 2024

Vicky

This has been one of the best hotels I've stayed at.

Leisure Partner

8/10

Excellent

20 Oct 2024

Bruce

Our stay was OK!

Leisure Partner

6/10

Pleasant

13 Oct 2024

Esther

Overall good facility just a little overpriced. You have to pay for everything extra.

6/10

Pleasant

30 Sep 2024

Verified traveler

The receiving area was very interesting with bar and eating and many spaces for visiting but the bar was not open and there was a problem with the elevators. Breakfast is available but not free for guests. Coffee is provided though. The bathrooms are very dated and the tile was bulging and grout old and discolored. Time to upgrade. The hotel is in a nice area and the staff was extremely nice.

Leisure Family

10/10

Exceptional

27 Sep 2024

Lisa

This was a great getaway trip for my sister and I. Everything we wanted to do was close. I will use this hotel again!

Leisure Family

4/10

Poor

22 Sep 2024

Alfonso

Junior suite was terrible

10/10

Exceptional

27 Aug 2024

Paige

Stayed for one night with family, and it was a very pleasant stay. Clean room, very quiet, friendly staff, and they were willing to accommodate a late checkout request. I am happy the cleaning crew even stuck to the late checkout time, and didn't wake us super early in the morning in mid-sleep (which tends to happen more often than not on late checkouts). There were several food options nearby, and it was a convenient location. Thumbs up, would stay here again in.

Leisure Family

10/10

Exceptional

18 Aug 2024

Kim

Great Hotel, staff was very friendly and room was very clean

Leisure Partner

6/10

Pleasant

13 Aug 2024

Brandi

The property was not as clean as we expected from Hilton garden inn.

Leisure Family

10/10

Exceptional

11 Aug 2024

Rhonda

Teresa working at breakfast was a sweet and joyful soul! Pleasant way to start the morning!

Leisure Self

10/10

Exceptional

05 Aug 2024

Markus

I stay at this property every year. Its a really nice hotel and has good restaurants around.

Leisure Partner

8/10

Excellent

02 Aug 2024

Ebony

Great stay, Staff very accommodating.

Leisure Family

10/10

Exceptional

31 Jul 2024

Brian

Good

4/10

Poor

30 Jul 2024

Vasha

The room was not cleaned during my stay . I had to ask to get my room cleaned.

Business

10/10

Exceptional

28 Jul 2024

Nina

The facility was easy to locate, parking accessible. The staff was attentive and helpful.

Leisure Friends

4/10

Poor

26 Jul 2024

Lindsay

Requested extra pillows, they didn't have any. Also had to kill a roach in the bathroom.

Leisure Friends

8/10

Excellent

12 Jul 2024

Vicky

Easy access to & from my visiting family’s home. Also, plenty of dining & shopping areas.

Leisure Self

10/10

Exceptional

10 Jul 2024

Sarah

I'll be back

This is a nice hotel. I would stay here again. The bathrooms could use an update, but everything else from the lobby to hallways has been renovated. The breakfast buffet and service was excellent.

Friends_and_family Family

10/10

Exceptional

07 Jul 2024

Mark

Helpful staff and comfortable surrounds

Leisure Self

10/10

Exceptional

15 Jun 2024

Melissa

The check in was easy with helpful, welcoming staff. The property and hotel was clean, safe and pretty. Everything was comfortable feom outside seating to the furniture in the rooms.

Leisure Family

10/10

Exceptional

31 May 2024

Mary

Very nice place to stay. Newly remodeled lobby, clean. Staff were amazingly friendly and gave us ideas what to do for fun the next day. Very quiet area around the hotel that made our stay so peaceful and relaxing. And the Cincinnati Reds baseball field was the topping on the cake for the couple of days we were here.

Leisure Partner

6/10

Pleasant

21 May 2024

Leonard

Not a good choice

A below average hotel; no fan in the bathroom(!), everything a little dated, and the night we arrived, we were told TVs were not working in the rooms. Asked if we could get a complimentary breakfast in the AM to offset this inconvenience, we were refused. But we were each given a bag of chips. I do not recommend.

Friends_and_family Family

10/10

Exceptional

12 May 2024

Shastine

Very friendly staff. It’s close to grocery stores, restaurants.

Leisure Family

8/10

Excellent

05 May 2024

Francisco

The hotel overall is nice and is in an out of the way location. We felt like it was in a good area. The staff and check in were easy and they were accommodating to our request of a late check out. The room was nice and seemed well kept, the room overall seemed a little older. The only complaint is that the air conditioner was REALLY loud and really didn’t cool the room. It was a nice room for a one night stay

Partner

10/10

Exceptional

01 May 2024

Danis

Great Property

10/10

Exceptional

29 Apr 2024

Maria

Entire staff were kind and friendly 24/7. The pool and fitness center were close to the other which was convenient and the rooms were great.

Leisure

2/10

Poor

22 Apr 2024

Stephanie

They tried to tell me I did not have a reservation. They had to find me a room. They acted like this was a total inconvenience. Staff was not nice. They wanted me to pay for a complementary breakfast so I said I would rather go to Chick-Fil-A then pay for cereal that should be free. We were never greeted by any staff. Even at the check in the manager was rude and yelled we are working on it when we were quietly standing waiting for our room. I drove 8 hours for crappy service and room.

Leisure Family

6/10

Pleasant

16 Apr 2024

Frank

This hotel is safe and quiet. Front desk staff should be trained on proper interactions with guest. Especially, use of the words "Thank You"

Business_and_leisure

8/10

Excellent

11 Apr 2024

Ishtiaq

Everything was okay except no cleaning crew showed up during my three days stay. I’ve seen one more gentleman mumble about heap of trash in his room at the lovby

10/10

Exceptional

09 Apr 2024

darcy

gREAT

Business Family

10/10

Exceptional

09 Apr 2024

darcy

GReat

Business Family

10/10

Exceptional

09 Apr 2024

darcy

special thanks to the manger David , and the employees Bennie,Michelle,Sonny & Nick

Business Family

6/10

Pleasant

08 Apr 2024

Traci

I did not like the outdated TVs, and how none of the channels correlated with the TV guide… when you want to just relax in the room and watch TV it’s impossible when you cannot get to the channels that you were looking for…

Business_and_leisure Partner

8/10

Excellent

07 Apr 2024

darcy

Great

Business Self

10/10

Exceptional

03 Apr 2024

darcy

Quiet clean

Business Family

4/10

Poor

31 Mar 2024

Destiny

Wouldn’t allow me to use Cash at the restaurant or to purchase snacks.

Leisure Partner

8/10

Excellent

25 Mar 2024

Jan David

It's a nice property and good location.

Toilet paper roll in bathroom is poorly located. The temperature would not go below 72. The shower grab bar is in the wrong place. Water pressure in the shower is poor. TV: the stations are all mixed up.

You asked.

Leisure Family

10/10

Exceptional

23 Mar 2024

Joy

Friendly staff,very clean,the only thing is breakfast isn’t free.

Leisure

4/10

Poor

17 Mar 2024

Kristina

The location was quiet and conveniently located but lacking in other areas....no towels, no tissues in room, parts of room were not cleaned.