Name: Hyatt Place Cincinnati/Blue Ash
Address: 11435 Reed Hartman Hwy, Cincinnati, 45241, US

8/10

Excellent

01 Jul 2026

Jeff

Breakfast was sub par . Not a whole lot of choice of fruit and yogurt etc..

Family

2/10

Poor

30 Jun 2026

David

Word of advice, don't still in this hotel if you don't want to be disrespected by the staff. When I arrived to the room, the toilet seat was dirty, the ac barely worked, but I was willing to ignore these issues if it weren't for the extremely rude housekeepers, they will not even wait for you to completely check out and they get into the room almost kicking you out, yell at you, cursed at you, and we a really toxic actitud. I have stayed in many hotels, good and bad, but never felt disrespected like in this one. Choose other hotel if you can don't make this your first choice.

Family_with_children

2/10

Poor

21 Jun 2026

Frederick

We drove from Cleveland and didn't have a room at 7pm when we arrived in Cincinnati. Hyatt had sold our room. There was no availability, no rooms for our reservation! Again Terrible FD

Partner

4/10

Poor

18 Jun 2026

Samantha

My room was not clean, my shower head did not work, and my room was next to a staff area that was very loud.

10/10

Exceptional

13 Jun 2026

Laura

Loved the outdoor pool and the clean large rooms.

Pet

2/10

Poor

10 Jun 2026

Rachel

Room was very humid. I don't think the AC was working properly. The room had a moldy smell to it. The bed mattress was old and had a huge tear in the side of it where you could see all the springs.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Chelsea

There was no microwave in the room. There was no laundry on the property which is important cause we had basketball players staying there. The pool was not open. The breakfast was not good. They didn't even have butter for the pancakes! Our room was spacious and clean but I probably will not book at this property again.

Family_with_children

6/10

Pleasant

31 May 2026

Jazzmin

Quiet, 3 star hotel, outdated and a little run down. Only has one desk/bar/ office person per shift. Buffet area is very small and very limited, basic scrambled egg, pre cooked frozen sausage, frozen French toast, cereal, bagels, coffee and juice. Will not stay again

2/10

Poor

31 May 2026

Jessica

We got a room and the battery was dead on the room so we couldn't get in..after about 45 minutes later we got another room. The photo on hotels.com looks like an indoor pool. It's an outdoor pool the breakfast was the worst Hyatt breakfast I've ever had and one of the worst compared to any hotel. The hotel didn't seem clean...even the table in the lobby had so much dust on the bottom someone wrote \"dust me\". I would never stay here or reccomend this hotel to anyone.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Diana

No microwave in room and tiny fridge for being a suite

4/10

Poor

10 May 2026

karen

The staff was non existant! The night person left her shift early, the overnight staff member showed up 16 minutes late. Did not approach the desk went to a back room for almost another 10 minutes.
Meanwhile my tub had standing water, no hot water and no way of turning the tv off without unplugging it becuase there was no remote in the room.
The staff member that left immediately after checking me in left many people sitting at a bar and about 15 or more people in the lobby.
The hotel is beautiful but unfortunately not staffed properly and some small issues that cannot fix themselves.
The front desk in the am was kind an apologetic but saud she could not help me with payment that i would have to reach out to expedia and that she would also.

Family

8/10

Excellent

02 May 2026

Katie

The staff was very helpful and kind. The hotel was clean and worked perfect for our trip. There was one evening that the shower kept going off and on and the toilets kept getting backed up. They were filling the outside pool though, so that might have had something to do with it.

Family_with_children

4/10

Poor

01 May 2026

Donald

Older building, it's been refurbished but awhile ago.
The free breakfast wasn't worth staying there go to McDonald's.

Self

4/10

Poor

30 Apr 2026

Tanesha

Nice area, hotel seemed old definitely not worth the price.

4/10

Poor

26 Apr 2026

Bridgette

My tub had a very slow drain and thr water would not get hot at night. I had to wait until the morning to shower which was a huge inconvenience. I was also told to reach out to Expedia so they could reach out to the hotel for me to receive a 25% discount.

Partner

4/10

Poor

12 Apr 2026

Steve

Didn't eat

Partner

4/10

Poor

11 Apr 2026

Brian

Breakfast was not good. No plates or forks available. Had to look though 12 bowls to find a clean one. Food all over the breakfast area. Seemed to be plenty of staff..... Chatting at the bar area.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Gregory

Easy parking and very clean room.

Self

8/10

Excellent

03 Apr 2026

Megan

The room was spacious and nice. It was a great stay for our family of five.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Rachel

I’ve stayed at this property before and each time I hope that it will be a better stay. I think this will be my last time. We had a sink and shower that were clogged so they filled quickly and drained slowly, our room smelled wet and musty, the refrigerator did not work and the pull out bed was not clean in addition to the extra blankets above the closet for the pull out bed had a hole in it.
The breakfast was running out of food, potatoes were cold in the middle, eggs were fine, pancakes were hard, coffee ran out. It was just a rough experience and I am fairly easy going but all around the stay made for a rough start to the trip. I think with an eye to detail and a pursuit of excellence, this hotel has the opportunity to be so much, but just isn’t there right now. I’m hopeful that they can turn it around and make it great.

4/10

Poor

29 Mar 2026

Gary

This is not a TRUE HYATT PLACE. There's NO hot water. Breakfast was understocked. There wasnt any clean spoons to eat cereal. The owners definitely are NOT keeping the Hyatt place standards.

Friends_and_family Family

2/10

Poor

28 Mar 2026

Jarrell

Our room door was open upon arrival. Our room was booked & given to someone else. While in room they open our room door while we were getting dressed . Very upset at the poor water pressure. I will let our know

2/10

Poor

28 Mar 2026

Robert

Front desk was left unattended when we arrived. Myself and 4 other guest waited 30 minutes to check in. Desk attendant walked in from outside carrying food and drink, never apologized and just began checking guest in with an attitude. Gave us a room only to get up there and room was not cleaned. Beds not made, dirty towels all over room. Went back to front desk again no apologies just told they may not have any rooms. Customer service was absolutely terrible.

Family_with_children

2/10

Poor

28 Mar 2026

Brittney

No staff was at the front desk waited 46 minutes for a staff member to come into work just so I could check in, room 324 had bugs flying around a new staff member had to move us to room 401 staff that was late that checked us in was careless about no one being on site for 46 minutes no apologies or compensation

Family_with_children

8/10

Excellent

23 Mar 2026

CHRISTOPHER

Staff was friendly

10/10

Exceptional

22 Mar 2026

Barbara

No complaints, will stay again

2/10

Poor

20 Mar 2026

Brian

I booked through hotels.com with my corporate card. The hotel charged by personal card for over $100 for nothing, no clue what for and they wouldn’t take it off.

6/10

Pleasant

20 Mar 2026

Samantha

Breakfast was TERRIBLE! They should not be able to advertise as a buffet. Watery scramble egg and sausage links that was it for hot food. Then some wheat bread and toaster, didn't evwn offer bagels or english muffin, it was just awful.The staff at the front desk was excellent at both check in and check out. Room was clean, bit the bathroom was way too small.

Friends

10/10

Exceptional

15 Feb 2026

Brittney

Great room clean and staff was friendly and helpful

10/10

Exceptional

28 Jan 2026

RICK BRIAN

Great people

8/10

Excellent

10 Jan 2026

Bob

It was fine

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Christina

Friendly staff

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Alejandro

Pool wasn’t open for my kids to enjoy. And no breakfast offered which was a bummer. It was just a room in a building to stay in.

Leisure Family_with_children

6/10

Pleasant

05 Nov 2025

Jeffrey

Had to move 3 rooms looking for a heater that worked. Customer should not be the one to find this out

Business Self

10/10

Exceptional

31 Oct 2025

Priscilla

Room was clean and spacious.

Leisure Partner

8/10

Excellent

30 Oct 2025

Jeff

clean, friendly staff, safe location

Business

8/10

Excellent

29 Oct 2025

Corey

Great staff

2/10

Poor

28 Oct 2025

Ashley

THIS PROPERTY IS GROSS! OUR ROOM HAD LEFT OVER CRACKERS IN THE PULL-OUT BED CRUNCHED UP. THE BREAKFAST AREA WAS OVERCROWDED WITH NO FOOD BEING REPLUNISHED.

Leisure Family

10/10

Exceptional

27 Oct 2025

Deborah

Great staff

The staff was great 😊

Partner

8/10

Excellent

26 Oct 2025

Etonio

Yes - everything was fine.

Friends_and_family Friends

6/10

Pleasant

26 Oct 2025

Prasanna

Room had faulty faucets. Power plugs were difficult to use. Space in the batch room is very small.

Friends_and_family Friends

8/10

Excellent

18 Oct 2025

Tara

The staff wasn’t friendly. The room was ok but the bathtub looked dirty.

4/10

Poor

17 Oct 2025

Patrick

Disappointing

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Stephanie

For a cheap hotel, it was fine. The hotel was full the first two nights of our stay, with lots of kids, and the elevator noise in our room was very distracting. The kids were on the elevator constantly. We asked to switch rooms but could not. We tried several times. Communication from the staff about the exact time we had to come to the front desk to switch rooms was unclear. The last night of our stay the hotel was half empty and the elevator noise wasn't a problem.
The breakfast consists entirely of packaged and re-heated foods. Nothing is cooked. Whatever they served called \"eggs\" didn't look or taste like eggs. The \"pancakes\" were cold and rubbery. The coffee was weak. We went out for breakfast and coffee elsewhere.
I just expected better for this price. We clearly showed up during a very busy weekend filled with kids sports teams and the staff was overwhelmed.

Friends_and_family Family

2/10

Poor

07 Oct 2025

Lakin

Didn’t even have my reservation in their system

Leisure Family

6/10

Pleasant

05 Oct 2025

Heather

The Breakfast was great! We slept well and it was quiet.
Room was not up to par! 6/10 could have been cleaner. Pool was closed - should have been posted on web-site.

Leisure Partner

4/10

Poor

28 Sep 2025

Ann Jouly

People at the front desk were wonderful, and the hotel is nice, however, my experience was bad because my room was dirty. The beds were full of hair, we found a drink bottle on the floor, the soap holder was nasty and the room in general was dirty. We had to ask for new sheets. It’s bad that the cleanliness of the room ruined our whole experience.

Partner

4/10

Poor

28 Sep 2025

Jose Gustavo Maldonado

Super limited amenities and service. Very bad food and no food options at all.

Business_and_leisure Family_with_children

2/10

Poor

11 Sep 2025

Daryl

Trash in the garbage cans. Dust everywhere and dried blood on the comforter. I would never stay there again.

Business_and_leisure Self

10/10

Exceptional

09 Sep 2025

Yang

Nice place，friendly staff，hot breakfast.

Leisure Family

6/10

Pleasant

04 Sep 2025

Nellie

The lobby was very cramped and not very inviting. There was only one employee trying to handle the entire hotel, bar included and I felt horrible for him. The property was very outdated and in desperate need of repairs and upkeep. For a Hilton chain and the nightly price I was a bit taken back.

8/10

Excellent

04 Sep 2025

Baram

Thanks

Leisure Family

6/10

Pleasant

31 Aug 2025

Jude

Elevator very dirty

Partner

10/10

Exceptional

31 Aug 2025

Michael

Room is better than average Beds are comfortable. Nice decor

4/10

Poor

28 Aug 2025

david

Needs work

Very run down. Lights burned out not replaced. Computer system not working.
This place is far from what I expect from a Hyatt property.

Business

10/10

Exceptional

24 Aug 2025

James

Impressed

My wife and I really enjoyed our stay, and will be back.

Partner

6/10

Pleasant

21 Aug 2025

Kenya

It was an average property that needed cosmetic upgrades.

8/10

Excellent

20 Aug 2025

Sanjay

The front desk staff was good, helping and polite and rendered very good service.

Leisure Family

2/10

Poor

17 Aug 2025

David

Don’t let the photos fool you!!

Don’t be fooled by the photos!! Breakfast was horrible, the floor we stayed on smelled horrible. Pool was freezing. And they charged about $100 less than we paid for our room. Such a disappointment.

Partner

10/10

Exceptional

16 Aug 2025

Akmal

Good

2/10

Poor

15 Aug 2025

Abraham

Avoid This Hotel at All Cost

Everything—from the lobby, hallways, elevators, and even the room and restroom—was dirty and poorly maintained. Check-in took an unreasonably long time, and the staff didn’t seem concerned about the delay. Overall, this was an unpleasant experience, and I strongly recommend avoiding this hotel.

Business

2/10

Poor

14 Aug 2025

Peter

Bathroom door know broken. We got locked in every day. Cleaning was leaking in our room after a rainstorm.
Bathroom dirty.
Only 1 bed was made after room service on the first day.
Lobby had water at the entrance after the rains.

8/10

Excellent

13 Aug 2025

John

It is a fine hotel for an over nite stay. It is not a resort

10/10

Exceptional

11 Aug 2025

Chris

The room was large, the beds were comfortable and staff were friendly and diligent. Our tub drained very slowly.

Leisure Family

10/10

Exceptional

11 Aug 2025

Kristen

Clean & Comfortable quick stay

We had a late night check in. Breakfast was good but wish it was open longer. Also wished the outdoor pool opened a little earlier: it opens at 10 and Check out is at 12 (love the late check out!)

Hotel was very clean and comfortable. Staff was friendly and accommodating

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Jesse

First time staying at a Hyatt hotel everyone and everything was great

Leisure Partner

10/10

Exceptional

10 Aug 2025

Codey

The bed was really comfortable. The shower was a little dirty but overall the stay was great!

Friends_and_family Family

2/10

Poor

05 Aug 2025

Debora

I booked this for Cincinnati with it having like an eight or nine rating. I made sure there was an outdoor pool because I was Uber 16-year-old around Columbus and Cincinnati for a few days for my son‘s birthday and when my downtime I wanted to lay out the pool Well if I can submit a picture, you’ll see the green slime but they called an outdoor pool. Got over that went to take a shower that evening before dinner had to stand in my son‘s water from his previous shower and then mine turn off the water so it didn’t overflow And I have a picture of that. Went down for breakfast. Waited 30 some minutes still no coffee. There was one poor girl the same one at the desk that was trying to refill food and drinks for everybody never got my coffee. There was not enough food for everybody so we didn’t eat there we left the place was dirty. Unacceptable. I think I should expect at the least cleanliness and a cup of coffee when I’m paying $150 a night for a room.

2/10

Poor

05 Aug 2025

Crystal

pool was broken and they let us check in before telling us. only reason we came.

Friends_and_family Family

2/10

Poor

04 Aug 2025

Verified traveler

Should not hold the Hyatt Name

This property is disgusting!! From the floors being nasty and gross. Elevators dirty. Public restrooms dirty, no paper towels. The room smells like smoke residue, showers are small and gross. Breakfast was horrible! Overall stay I just felt like I was in a back road motel. The staff was nice that was the only up side

Friends_and_family Family

6/10

Pleasant

03 Aug 2025

Lakisha

The property was very outdated and in need of renovation. Breakfast was not like the other Hyatt properties I've stayed in previously.

Leisure Partner

2/10

Poor

03 Aug 2025

Kathleen

Pool was not working, there was no hot water for showers, and the breakfast was underwhelming. We would have chosen a hotel closer to our destination, but trusted Hyatt to have better amenties.

6/10

Pleasant

03 Aug 2025

Kirsten

The cleaning crew was at night, so the vacuum was going off at 11:30pm the first night. Front desk told us no one one was staying above us so we were wrong. Next night we get back after 10:30pm and the cleaners are vacuuming the hallways and rooms so it was definitely the cleaners the night before too. The pool was green and full of algae so it was closed. The bathroom had a gap of two inches between the tub faucet and wall. It was a large round hole. So water was getting in the wall. Probably a ton of mold behind there. But the people were nice and the neighborhood was good so it was okay enough. Not super clean and breakfast was kind of gross. I would not stay again but it wasn’t awful…

Leisure Family

6/10

Pleasant

03 Aug 2025

Jessica

The staff I encountered were phenomenal. The girl at check in was very kind and literally carrying the entire hotel by herself, acting as front desk, housekeeping and barkeep, no complaints there, but she deserved a kudos. The lobby left much to be desired and shows its age, but was fine. The room too showed its age with mildew and obvious mold spores growing in the ceiling of the shower. It was clean and well kept so no complaints there. This seems to be an older Hyatt property that could use a good scrub down, but was comfortable enough for a few hours of shut eye.

Leisure Family

4/10

Poor

02 Aug 2025

Robin

Pool was green

10/10

Exceptional

31 Jul 2025

Dawn

Close to our destination, spacious and clean!

Family_with_children

10/10

Exceptional

31 Jul 2025

Steve

This is a nice hotel with a separate living area with sink and fridge. Very nice and clean.

Leisure

8/10

Excellent

30 Jul 2025

Holly

Clean, spacious, convenient hotel

The room was good-sized and we were able to spread out a little bit and didn't feel cramped, even with all our luggage. The air conditioner was kind of loud with a clicking sound, but really that was the only complaint. Breakfast was ok, not great, but the hotel was clean and quiet and those are more important qualities to us.

Friends_and_family Family

4/10

Poor

29 Jul 2025

Keileigh

Awful

We were doing a road trip and this hotel was 1 night of our stay. Before arriving I had called and talked to a front desk lady and informed her that we would be checking in late (we were driving 14 hours to make it there), she assured me that this would be no problem. Upon arriving the front desk person said that he wasn’t informed and had already charged me a no show fee. Then, he had me pay for a whole other room under the guise of it being my incidental fee…. It was not and my credit card statement shows this since incidentals fall off. I paid for this room TWICE because the person did not understand that I had already paid online before hand. Now I have to call and see if they will give me a refund considering I paid twice and only stayed in the hotel room for 6 hours….

Partner

8/10

Excellent

29 Jul 2025

Trarie

It was great stay. Could have been a little cleaner in the hallways and elevators. But overall it was good!

Leisure Self

2/10

Poor

26 Jul 2025

James

Triple charged for one night stay.

I paid thru Hotels.com, but the hotel said they need to run my card. They then charged me two more times for the one night stay. I have called the hotel and they said a manager would call back. I will have my credit card company reverse the extra charges tomorrow if hotel management will not.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Michael

It wasn’t bad at all. Nice clean and quiet cozy and comfortable

Leisure Partner

4/10

Poor

19 Jul 2025

Verified traveler

Had a shower that did not work. Asked for some type of credit and were refused.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Lacy

Great, quick stay! Breakfast was fabulous!

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Noel

…

2/10

Poor

13 Jul 2025

Ciera

No towels in pool, someone else told front desk she said she would send someone, they didn’t bring them the whole night. Gym was dirty also no towels. Leaking ceilings… my room I paid 353$ and my room smelled so bad of smoke, was old orange peels on the side of the bed so clearly it wasn’t cleaned. When I told the front desk that they said they would send house keeping. I should have been offered another room. Housekeeping never came. This hotel is not worth the money at all.

Friends_and_family Family

6/10

Pleasant

11 Jul 2025

Peter

The shower caulking was dirty and disappointing for a Hyatt Place property

10/10

Exceptional

07 Jul 2025

JAMES

It was good

Friends_and_family Family

4/10

Poor

04 Jul 2025

Alverse Henry

The iron was old and not working,leaking dirty water ,the bathroom tiles were not clean properly.

Business_and_leisure Friends

10/10

Exceptional

01 Jul 2025

Anthony

Great value, hotel service

Business Self

10/10

Exceptional

28 Jun 2025

Richard

Great hotel, well maintained, room was beautiful and quiet. A beds a little firm for my taste but that's a personal preference. I did not ache when I woke up so that's good enough!

Leisure Family

6/10

Pleasant

27 Jun 2025

Nikunjkumar

Seriously, need some renovation from main entry door to elevator. Entire property is so outdated it almost felt like lower flaged hotel. So many water bubbles patches on walls everywhere inside room by ac to back lobby door.

Overall service and cleanliness is good, but you cant hide dated property.

Business_and_leisure Family

10/10

Exceptional

24 Jun 2025

Derby City

Nothing

Leisure Family

6/10

Pleasant

22 Jun 2025

Terry

Personnel nice. Rooms ok. Called down for towels twice never got but sheets clean. Elevator dirty. Hallways clean.

Business_and_leisure Family

8/10

Excellent

20 Jun 2025

Shydenaya

Hotel room was clean. The main complaint I had was the toilet never stopped running and the wakman at the front desk when i checked in didn't really seem to know what she was doing. She kept trying to charge my card for the room stay even though i had already been charged. I had to show he my credit card statement and my receipt from hotels.com for her to stop. She tried to charge my card for the full stay 4 times before i was able to get her to stop. Thankfully i used a credit card and not my debit card or it would have ruined the entire trip. Other than that no problems with our stay.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

Laurie

Staff members were very pleasant and helpful. Breakfast was good. Pool was clean and not crowded.

10/10

Exceptional

20 Jun 2025

Reza

Good.

Leisure Friends