Name: Embassy Suites by Hilton Cincinnati Northeast Blue
Address: Lake Forest Drive, 4554, Blue Ash, 45242, US

10/10

Exceptional

31 Jul 2026

Terry

Excellent location.... The made to order breakfast omelet and hot cakes are great.

10/10

Exceptional

30 Jul 2026

Kayla

Check in and out was really easy, beautiful atmosphere and the staff was so nice our whole stay

8/10

Excellent

27 Jul 2026

David

still under construction.

4/10

Poor

22 Jul 2026

Courtney

Room were like a sauna and when in lobby in was normal temperature

10/10

Exceptional

21 Jul 2026

Bryan

Clean and comfortable. Nice stay

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Cameron

The room is great! Very spacious. The bathroom is of a standard size and was very clean.

I enjoyed the breakfast in the morning, and the small shop at the front desk was nice. I can't really talk about the bar or restaurant since I didn't use those features.

The pool was under construction when I stayed and staff mentioned it wouldn't be open for 3 more months, nor was the fitness room open.

Overall the hotel is great, and i would stay again.

10/10

Exceptional

15 Jul 2026

Janeen

Hotel was under construction and will be amazing I am sure once done. Great rooms.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Sarah

Check in staff wasn't friendly and the room ac wasn't functioning. Got disappointed also because their pool was close for renovation and it didn't tell in the website.

Friends

10/10

Exceptional

13 Jul 2026

Jason

Great value.

Partner

8/10

Excellent

10 Jul 2026

Darren

The bed was not comfortable but the room was good

Partner

8/10

Excellent

05 Jul 2026

Michael

NA

Self

6/10

Pleasant

14 Jun 2026

Sara

bathroom door didn’t fully shut.. did not provide any privacy whatsoever, a/c wasn’t functioning so the room was somewhat warm throughout the duration of our stay.

2/10

Poor

13 Jun 2026

Amro

am writing to share my deep disappointment regarding my recent stay at the Embassy Suites Cincinnati Blue Ash from [Insert Dates]. As a frequent guest of the Embassy Suites brand, I choose your hotels because of the reliable, high-quality experience I am accustomed to. Unfortunately, this stay fell incredibly short of those expectations.
Several specific issues severely impacted our comfort and overall experience:
Subpar Breakfast: The complimentary made-to-order breakfast is a hallmark of the Embassy Suites brand. Unfortunately, the quality and selection during our stay were highly disappointing and did not live up to the standard I am used to experiencing at your other properties.
Closed Pool: A major reason we selected this property was for the pool facilities. Upon arrival, we were informed it was closed for maintenance. While I appreciate that staff offered access to a sister property’s pool, traveling to an entirely separate hotel is an inconvenient and frustrating alternative for a family looking to relax on-site.
Poor Housekeeping Standards: Room cleanliness was entirely lacking. We actually had to explicitly request that someone come and clean our room. When housekeeping did finally arrive, the job was poorly executed, leaving the room feeling neglected.
When booking a stay with Embassy Suites, I expect a seamless, premium experience. Instead, this stay felt like a constant compromise.

Family_with_children

2/10

Poor

05 Jun 2026

Gayle

If you’re going through a third-party, all the information might not be correct. I booked this hotel because of a swimming pool and when I got there, the hotel was under renovation and the pool was out, and the third-party took care of me halfway and the hotel has not even reached back out to me.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

sean

They were suppose to have a pool

Partner

10/10

Exceptional

01 Jun 2026

Deon

Beautiful place to stay great experience staff friendly would recommend to anyone

8/10

Excellent

29 May 2026

Corrine

I love the renovations. But I’ll appreciate it more once it is done

Self

6/10

Pleasant

24 May 2026

Brandy

Room was clean. Pool was closed so I wish that would have been stated in the listings. Hotel was being remodeled. Staff was so so. Not overly friendly but helpful enough. Didn’t eat breakfast there

Family_with_children

4/10

Poor

24 May 2026

deborah

As of now the hotel is under renovations. Although it appeared the room was renovated out sink was stopped up the entire stay. I told the staff and his reply was everyone is having the same issue. I believe once the renovations are done it would be nice but the front desk staff was not friendly at all.

Family

6/10

Pleasant

15 May 2026

Carmen

The person who assisted me during check-in really needs more customer service training. The way I was treated was extremely unpleasant and did not make me feel welcome at all. They should let guests know in advance that the hotel is under construction because we wanted to use the pool and had no idea it wasn’t available.
The breakfast and kitchen staff were the best part of our stay.

8/10

Excellent

11 May 2026

Relizza

Room was clean. Parking was shady because of the storage containers, assuming it's from the ongoing construction. Breakfast on the morning of checkout was available and warm, family friends who checked in 2 days prior , said the breakfast the day before was cold and \"nonexistent\" due to kitchen staff emergency. Guest have to walk through area under renovation/ construction, which presents a safety issue. Unfortunately pool not available due to ongoing construction but no notifications seen online; on check- in we were informed , \" it was on our site\". It was not on Hilton Honors nor on Hotels.com.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Jonathon

Properly was under construction

Family_with_children

10/10

Exceptional

08 May 2026

James

Very nice and large room. Shower and bathroom very clean.

Self

4/10

Poor

02 May 2026

Larisa

The hotel was undergoing renovations in the lobby and on the first floor, so the atmosphere was unsightly, dirty, and noisy. It is baffling why they charged the full rate for the stay. The breakfast was described as \"very good,\" but this was simply not true. All of this completely ruined the mood.

Family_with_children

10/10

Exceptional

25 Apr 2026

Kaydeann

Everyone I come into contact with
From the front desk wonderful guests representatives. “He makes a really nice,”Margarita:) Best I had in a long time.
You recommend for small town stay

Partner

2/10

Poor

24 Apr 2026

Lisa

The property was under a major

8/10

Excellent

30 Mar 2026

patrick

There was construction going on on the ground floor but our room was very nice. When the all the work is done I am sure this will be a great experience.

Partner

8/10

Excellent

30 Mar 2026

Melissa

Breakfast was great, room was very nice and comfortable. They’re doing construction right now, so it got pretty loud at times. But they were quiet during sleeping hours! Really nice area as well. Will definitely stay again if we have the opportunity.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Linda

Yes

Partner

10/10

Exceptional

29 Mar 2026

Torian

****they were under construction (looks like they are getting a new atrium area) but everything was amazing! Staff, restaurant/bar, and breakfast were all great. The room was very clean and everything worked well.

6/10

Pleasant

21 Mar 2026

Melissa

Hotel was under renovation and did not know this at booking. Continental breakfast was lukewarm. And the open area was extremely loud through midnight.

Friends_and_family Family

2/10

Poor

11 Mar 2026

Cheyenne

Under immense construction!!!! They do not reach out to warn you and I mean the whole atrium is torn apart with no pool area, breakfast/dining room or anything. Loud construction sounds and caution tape. Not safe.

Friends_and_family Family

4/10

Poor

10 Mar 2026

Johnathon

Construction killed out the experience

Business

10/10

Exceptional

08 Mar 2026

Karen

Awesome room staff was great great breakfast easy parking.

2/10

Poor

01 Mar 2026

Marvin

It was not shown or posted that the property was going through a remodel. It was the worst experience ever !

Family_with_children

4/10

Poor

20 Feb 2026

Patrice

I stayed at the Embassy Suites February 14 -15 to celebrate Valentine’s Day with my husband who has never stayed at any location. Therefore, imagine how disappointed I was when entering the lobby area to see construction being done. My heart sank because I bragged about the beauty of the hotel. The room was nice and I had some excitement to know that the complimentary happy hour and breakfast is still provided. However, when we went to breakfast it was nothing like I have experienced in the past at other Embassy Suites. The waffles were hard and dry, the potatoes were barely warm, and I was informed there wasn’t an omelet station which was another thing I bragged about to my husband. At this point I was highly disappointed and felt the need to reach out to a manager, Chase, by email about these issues. I sent the email Monday, February 16th and I still haven’t heard anything from him. If I had known construction was being done I would have booked a room at the Embassy Suites in Covington or another hotel since the romantic mood was hindered. I was considering having this Embassy Suites hotel as a venue for my wedding since my husband and I got married at the courthouse. However, this experience has caused me to want to look at other places. Hopefully, the construction will be completed soon so they will be able to get back to business and service as usual.

Partner

4/10

Poor

13 Feb 2026

Jenise

I stayed at Embassy on Friday, February 6th and the telephone in the room was not connected. I called the front desk they said they would send someone up but they never came.
I stayed again on Saturday, February 7th and the television in the bedroom didn't work. Maintenance came up to try and fix it, but he could not fix it.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Shukhrat

Good

Business

10/10

Exceptional

13 Feb 2026

Lisa

Suites are a wonderful option and make the stay so much nicer.

Leisure Partner

6/10

Pleasant

19 Jan 2026

Kelly

The hotel is being renovated. I think they opened a little too early. Lots of punch list types of items still need to be done. My bathroom sink didn’t drain. A light switch didn’t move. Breakfast was mediocre, at best.

Self

4/10

Poor

03 Jan 2026

Arlete

We were very disappointed to find the hotel under major renovation. The pool was closed and the breakfast was very basic.

Leisure Family

10/10

Exceptional

02 Jan 2026

Lucretia

The property is under renovations so the normal amenities are not available at this time.

Leisure Family

2/10

Poor

29 Dec 2025

Darryl

The hotel was in the middle of a remodeling problem with my bathroom sink, housekeeping started knocking on the door at 9am, construction started back on the hotel at 10 am....overall not a good experience or stay at all

2/10

Poor

23 Dec 2025

JENNIFER L.

The hotel is under massive renovations. The entire center is torn up, and they are jackhammering the floor creating a haze of thick air. I smelled gas follow by a headache, burning throat and eyes, with a headache. I told management and I checked out before checkout but they refuse to refund my money

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Cassidy

a truly great experience and stay!

Self

6/10

Pleasant

14 Dec 2025

Akesha

Room was really nice but no drawers. Hotel was under renovation of the most of the lobby/common area and 2nd floor. Had I known I would not have booked there.

Partner

6/10

Pleasant

12 Dec 2025

Melissa

Construction during our stay and we were unaware. The elevator was extremely slow. The staff were very helpful but seemed extremely stressed.

Leisure Family

4/10

Poor

11 Dec 2025

Thomas

It would have been nice to know it was a mid-renovation disaster with jackhammers, plastic taped up everywhere and restricted entrances. Most if not all of our group did not get our rooms cleaned Wednesday and the towels looked dingy and gray and were all frayed on the edges. Beds and pillows were very comfortable though challenging to get in as they were almost touching the walls.

Leisure Family

4/10

Poor

03 Dec 2025

Michael

So they are in the middle of renovations so they can’t help that but it would have been nice to know. My first room the sing was clogged and full of brown stuff so they switched our rooms. The second room there was stains all over the couch and there was a cup of cigarettes butts on our balcony so that tells me they don’t clean very well either.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Lisa

Excellent attractive facility. Large with restaurant and bar, buffet and made to order breakfast. Evening complimentary reception drinks and snacks. Suites with bedroom and adequate kitchenette.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Lisa

The hotel was massive, well decorated and furnished with easy access to the hotel store, a restaurant and bar and made to order as well as buffet breakfast. They also had evening reception with 2 complimentary drinks and snacks.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Jeffrey

Made to order breakfast
Complimentary evening drinks
Even when renovating it's such a relaxing and welcoming place to stay

Friends_and_family Family

8/10

Excellent

28 Nov 2025

David

Some carper stains. No air dryer. Staff was good.

8/10

Excellent

26 Nov 2025

michael

Accommodating staff

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Zeba

I liked the breakfast. The staff were friendly. Room came with good shampoo, conditioner, and hand soap

Leisure Family

6/10

Pleasant

23 Nov 2025

Margaret

The hotel is in the middle of a remodel . Plastic sheets crumbling drywall in hallways . Should be closed for remodel at least floor on which the work is being done !

Leisure Self

8/10

Excellent

14 Nov 2025

Ron

Fresh food, clean area, freindly staff. Cant ask for much more than that.

Business Self

6/10

Pleasant

11 Nov 2025

Michael

We were not asked if we wanted waters at check in. Also the staff made you to feel like we where a bother to check us in.

10/10

Exceptional

08 Nov 2025

Mariana

The

8/10

Excellent

08 Nov 2025

Charles

All good but room not made up for second day

Leisure Self

4/10

Poor

03 Nov 2025

Carla

Lots of noise from construction during the day. No water for a period of time, and no hot water my first night. Also power went out but not sure if it was a construction issue or something else. No complaints for cleanliness or breakfast. And staff was friendly.

Friends_and_family Family

4/10

Poor

03 Nov 2025

Paul

First room 319 had loud noises every few minutes, half of the light fixtures were not working, second room 240, toliet had loud whistle noise while filling up, tub didnt drain.

Leisure Family

4/10

Poor

02 Nov 2025

Lloyd

The hotel is under renovation and they placed us in a room that wasn't completed. No closet or wardrobe and no heat.

Leisure Family

8/10

Excellent

26 Oct 2025

Kenneth

During this four night stay, there was only 1 day of possible evident (towels) of someone having cleaned, been in the room. The water was off for one day. Front desk to room service (towels) was nonexistent.

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Kathy

Having renovations while we were there. Noisy. Large parking lot but hard to find a place to park because of meetings, weddings...

Partner

8/10

Excellent

22 Oct 2025

Michael L

Property is under renovation. The refresh will boost our future rating There was minimal construction noise.

Both the evening reception and morning breakfast were good. Staff was welcoming and accommodating. Pool was warm and and clean. All in all, a good stay. Will return.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Emily

Very nice staff, spacious rooms, clean. Elevators very slow and (1) out of (2) not working in the main area.

Leisure Friends

10/10

Exceptional

19 Oct 2025

Paul

Hotel is currently under remodel that it direly needs. Other than that the stay was to be expected of hotel.

Business Family

2/10

Poor

15 Oct 2025

johnathan

The when I tried checking in the first time they said it was gonna be another 30 mins the cleaning crew was running late waited 45 mins came back and they said it still will be another 30 minutes I waited a total of 3 hours before my room was ready

Leisure Family_with_children

8/10

Excellent

09 Oct 2025

Stephanie

We stayed on the fifth floor, which was the recently remodeled floor. Wish there was another mirror besides in the bathroom. It’s not very practical only having one mirror. Also, I think that the room was remodeled, but the mattress and pillows needed to be updated as well. Our mattress sank down in the middle. The bedding for the pullout couch needed to be updated as well.

The staff was very friendly and very helpful. We did not voice our concerns to them.

Friends_and_family Family

8/10

Excellent

04 Oct 2025

charlie

Room was clean but a little outdated, hotel seemed to be under on going construction that wasnt mentioned, overall good stay and a plsce to lay our head at night

Friends_and_family Family

2/10

Poor

28 Sep 2025

Nathaniel

There was no shower curtain. Faucet was on the floor. Sticky stuff splattered all over the wall.

Leisure Family

6/10

Pleasant

20 Sep 2025

Tieste

Dingy & old. Didn’t have a shower curtain. Old candy wrapper under bed

Partner

4/10

Poor

19 Sep 2025

Jeremy

Property needs to be updated really bad.

Partner

4/10

Poor

18 Sep 2025

Robert

Property under renovation, but wasn't told when booking. They put me in an occupied room upon check in.
Shower curtain was not hung properly, I had to do it.

Business Self

10/10

Exceptional

12 Sep 2025

Kenneth

They are renovating but I’m satisfied

Business_and_leisure Family

10/10

Exceptional

08 Sep 2025

Deberah

Great value for what we needed as a last minute decision to stay while we were traveling cross country. They even booked us rooms side by side with our fellow travelers without us even having to ask.

Business_and_leisure Friends

2/10

Poor

07 Sep 2025

Kara

My sister and I stayed there over the weekend. We found our room terribly dirty. Simone ne fed to get in there and do a good cleaning. It looks as if they just do a half
- a**ed job. The bathroom floor was dirty and so was the carpet.

There was a very LOUD event going on there and there really shouldn’t be anyone on the first floor across the way from the ballroom. We couldn’t sleep until they stopped the music. It was frustrating. We wanted a relaxing weekend away from home and we got the party of the lifetime that we didn’t want to be invited to.

We won’t be back.

Leisure Family

6/10

Pleasant

06 Sep 2025

Dan

Under Renovation

Hotel is under renovation. Lots of dirt and debris around, although renovated parts like good.

2/10

Poor

05 Sep 2025

Phebe

The rooms are spacious and that’s about all it has going for it. It was dirty, the fridge didn’t work, the ac didn’t work, the paint on the ceiling is peeling furniture is damaged. The list could go on. Even the breakfast foods were cold. After reading good reviews I was very very dissatisfied

Leisure Family_with_children

6/10

Pleasant

01 Sep 2025

Camille

The staff are very friendly. The breakfast buffet is very good; the rooms are a great size. The property needs an upgrade.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Ronald

Room looked like it was getting a little outdated but still overall good

Leisure Pet

10/10

Exceptional

25 Aug 2025

Larry

Nice property

Leisure Family

10/10

Exceptional

23 Aug 2025

Christine Marie

The hotel was great. All staff were very friendly. Will stay here again

Leisure Partner

6/10

Pleasant

20 Aug 2025

Chris

I was not impressed, which is surprising as I typically really like Embassy Suites. My A/C was not working well. The hotel sent up a repair person, but it didn't get cooler. There was a decent sized wet spot on the carpet behind the desk. Finally, the shower and shower curtain sucked. Bed was comfy and staff was very nice. Breakfast was delicious. Still, I won't be back.

8/10

Excellent

19 Aug 2025

Susan

The property is old and in need of repairs. A renovation has started.

6/10

Pleasant

12 Aug 2025

Kay

Ok stay.

It was ok, the AC was very loud so it was kinda hard to fall asleep. The carpet had stains. The room was clean though.

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Gabriella

Very clean hotel, friendly staff. Compared to other Embassy Suites it needs an upgrade. Rooms, mostly bathrooms are outdated (ex. shower fosset barely hanging). It was an ok stay for one night.

Leisure

6/10

Pleasant

09 Aug 2025

Christy

Breakfast is good. Hotel is under construction and elevators were slow especially due to remodel crew using thsm. Our room needed a new couch & fridge, and cabinet & trim repairs.

Leisure Family

2/10

Poor

06 Aug 2025

Jeremy

Problems with wayer

Business_and_leisure Family_with_children

2/10

Poor

02 Aug 2025

Mauricio

The property is not close to what we expected according the pictures specially the pool area.

10/10

Exceptional

02 Aug 2025

airion

Really didn't interact with staff but the hotel was great

6/10

Pleasant

28 Jul 2025

Tawanda

Food was good. Couch was stained dirty.,bathroom ceiling tile had like a trap door to get to the pipes kept falling open after maintenance tried to fix it so he just left it open and made us feel a little creepy about it. We stayed on 4th floor looking up all the 5th floor was covered in plastic looking down the fountain was old not working so made bad appearance. I was disappointed inside but outside was okay.

Leisure Family

10/10

Exceptional

27 Jul 2025

Chad

.

Leisure Pet

8/10

Excellent

22 Jul 2025

Charles

The breakfast was a highlight with the omelets made to order. The balcony was a waste of money. The sliding glass doors were almost impossible to see out of. The bedroom being located in the back of the room was great. This made the loud adults drinking and yelling in the 1st floor area palatable. HIGHLY recommend you request 4th or 5th floor for that reason. Lastly, the air conditioning was less than adequate. The reason we chose this hotel was the price. Well worth it.

Leisure Partner

10/10

Exceptional

20 Jul 2025

SHAWN JAMES

Comfortable bed and an outstanding breakfast

I like to stay at an Embassy Suite when I have the opportunity. My kids and I really like the omelette and pancakes cooked to order each morning. Plus there are lots of other options. Drinks and snacks in the evening are another nice amentiy offered from this hotel. Rooms are large and I would definitely recommend a stay at an Embassy suites.

Friends_and_family Family

8/10

Excellent

14 Jul 2025

Verified traveler

When we first arrived & got to our room, it was 82 degrees. I went down to the front desk & they did have maintenance come up promptly to reprogram the thermostat. The pull out sofa was not comfortable at all. Ended up putting the bed back in the couch & sleeping on the couch. One reason we chose this hotel was the fact they were to provide a shuttle to the Red’s games, but the website was incorrect, due to new management. Overall, I would say it was average at best.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Kimberly

I highly recommend this hotel. Everything we experienced was top notch. Great rooms, great staff, clean and very nice amenities.

Leisure Family

8/10

Excellent

07 Jul 2025

Lise

Great location. Nice staff. Just needs some updating.