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Residence Inn Cincinnati North West Chester

Cincinnati - OH · United States

6240 Mulhauser RoadView location

9.0/10Excellent319 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.2/109.2
Condition9.0/109.0
Location9.6/109.6
Neighborhood9.4/109.4
Value8.4/108.4
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Cincinnati North West Chester

Located in West Chester's business district, the Residence Inn by Marriott Cincinnati North/West Chester is a convenient base for both work and leisure. A short drive takes you to Topgolf or Monster Mini Golf, while Kings Island amusement park and Liberty Center are just a few miles away.

Enjoy the hotel's indoor pool, spa tub, and fitness center. Each of the 100 air-conditioned rooms features a kitchen equipped with a refrigerator and stovetop, as well as free wired and wireless internet access and a Smart TV with satellite programming.

Additional amenities include a safe, desk, and phone with free local calls. Start your day with the complimentary buffet breakfast, grab a snack at the coffee shop/cafe or deli, and mingle with other guests at the complimentary evening reception on select days.

For business travelers, the hotel offers a business center, express check-out, and complimentary newspapers in the lobby, along with conference space and meeting rooms. Self-parking is available onsite (subject to charges).

Read more about this hotelShow less

With a stay at Residence Inn by Marriott Cincinnati North/West Chester in West Chester, you'll be in the business district, within a 15-minute drive of Miami Valley Gaming and Topgolf.

This hotel is 10.6 mi (17 km) from Kings Island and 12.5 mi (20.1 km) from Spooky Nook Sports Champion Mill. Make yourself at home in one of the 100 air-conditioned rooms featuring kitchens with refrigerators and stovetops.

Wired and wireless internet access is complimentary, and Smart televisions with satellite programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, express check-in, and express check-out.

Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    21
  • Optional fees
    • Fee for in-room wired internet: USD 4.99 per night (rates may vary)
    • Uncovered self parking fee: USD 5.00 per day
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Topgolf 1.9 km / 1.2 mi
Trammel Fossil Park 6 km / 3.8 mi
RockQuest Climbing Center 6.1 km / 3.8 mi
EnterTrainment Junction 7.2 km / 4.5 mi
Fairfield Fun Center 7.5 km / 4.7 mi
Voice of America MetroPark 7.6 km / 4.7 mi
Sharonville Convention Center 7.8 km / 4.9 mi
Inside Track 8 km / 5 mi
National Voice of America Museum of Broadcasting 8.3 km / 5.2 mi
Van Cleve Park 8.5 km / 5.3 mi
UC Health Primary Care 8.9 km / 5.5 mi
TriHealth West Chester Medical Group 8.9 km / 5.5 mi
Ohio Valley Antique Mall 9.1 km / 5.6 mi
Full Throttle 9.1 km / 5.6 mi
Wiggly Field Dog Park 9.2 km / 5.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 100
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
Show 35 more facilities & services
  • Babysitting service
  • FireplaceExtra charge
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Newspapers
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Children playground
  • Game room
  • Hot tubExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 28 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable16 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Disability-friendly bathroom
    • Bathtub or Shower allocation on arrival
    • Bathroom
    • Shower

    Facilities with extra charge

    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Desk
    • TV
    • Wi-fi
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Satellite TV
    • Dishwasher
    • Housekeeping
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    SUITE KING BED ONE BEDROOM

    Room photos

    16 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Disability-friendly bathroom
    • Bathtub or Shower allocation on arrival
    • Bathroom
    • Shower

    Facilities with extra charge

    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Desk
    • TV
    • Wi-fi
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Satellite TV
    • Dishwasher
    • Housekeeping
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 28 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable16 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Disability-friendly bathroom
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom

    Facilities with extra charge

    • Internet access
    • Housekeeping
    • Dishwasher
    • Satellite TV
    • Desk
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    STUDIO KING SIZE BED

    Room photos

    16 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Disability-friendly bathroom
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom

    Facilities with extra charge

    • Internet access
    • Housekeeping
    • Dishwasher
    • Satellite TV
    • Desk
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOM • 1 Bedroom • 28 m²SUI.2Q-B1
    SUITE TWO QUEEN BEDS ONE BEDROOMPhoto unavailable17 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower
    • Disability-friendly bathroom
    • Bathroom
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Individually adjustable air conditioning
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Ironing set
    • Safe
    • Wi-fi
    • Desk
    • Satellite TV
    • Dishwasher
    • Housekeeping
    • Microwave
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cincinnati North West Chester

    SUITE TWO QUEEN BEDS ONE BEDROOM

    Room photos

    17 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-B1

    Room amenities

    • Shower
    • Disability-friendly bathroom
    • Bathroom
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Individually adjustable air conditioning
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Ironing set
    • Safe
    • Wi-fi
    • Desk
    • Satellite TV
    • Dishwasher
    • Housekeeping
    • Microwave
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Cincinnati North West Chester

9.0
Excellent
319 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.0 /10
Location
9.6 /10
Neighborhood
9.4 /10
Value
8.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
08 Jun 2026
CA
Two of us enjoyed our stay with family.
Friends_and_family Family
10/10
Exceptional
04 Jun 2026
Fernando
Good for families for sure staff was a vibe
8/10
Excellent
04 May 2026
Charllen
I enjoyed my stay at this residence inn! It was a safe place and welcoming to my dog. I also enjoyed walking around the hotel with my dog. Thank you to all the staff that made us feel welcome!
Pet
10/10
Exceptional
22 Apr 2026
Kyle
Very clean hotel, spacious rooms (booked the king suite). Walkable restaurants
10/10
Exceptional
20 Mar 2026
mark
We were pleased with our stay. Booking, checkin, and checkout worked seamlessly. Our room was spacious and clean and would have been very comfortable for a much longer stay, we were only in town for 2 nights. The location was great with lots of food options nearby and it felt very safe.
10/10
Exceptional
16 Mar 2026
Amanda
The girl when we were checking in at the front desk was rude. Everyone else was lovely.
Partner
8/10
Excellent
15 Feb 2026
Kayla
Clean room, nice staff
10/10
Exceptional
28 Dec 2025
Gregory
The stay was a wonderful experience.
Leisure Partner
8/10
Excellent
08 Dec 2025
Alexander
Poor selection, hardly any food available. Coffe was good.
Business
10/10
Exceptional
01 Dec 2025
Alestina
Staff did an excellent job. The only complaint is they have only 1 waffle maker....
Partner
8/10
Excellent
28 Sep 2025
Temalo
I enjoyed my stay
Leisure Family
6/10
Pleasant
08 Sep 2025
Timothy B.

not great ...

The customer service was okay, but the couch was old and the cushions were worn out so that we could feel the springs. The ice maker made frequent loud grinding noises when making ice. There was a water bug in the shower and we saw one cockroach on the living room TV cabinet .
I really come for the waffles and separate - albeit too small - sleeping area
Friends_and_family Family
8/10
Excellent
30 Jul 2025
Melvin
It was a comfortable stay
2/10
Poor
16 Jun 2025
Lon
I was told by the front desk there was a hot tub, but when we got there we were told the hot tub was closed indefinetly
Leisure Family
10/10
Exceptional
16 Jun 2025
Marva
The front desk did an awesome job arriving and departing
Business_and_leisure Family
8/10
Excellent
12 May 2025
Gary
Bed was not comfortable, way too soft
Friends_and_family Family
8/10
Excellent
07 May 2025
Joseph
Nice location and good amenities.
Leisure Family_with_children
10/10
Exceptional
09 Apr 2025
Tim
Beautiful rooms
Leisure Partner
8/10
Excellent
07 Apr 2025
Ashley

Great Stay with Cons

Great room, location, and cost; but be forewarned - take a shower early when they're busy!
Friends_and_family Family
4/10
Poor
07 Apr 2025
Shawnte

No hot water to take a shower

Apparently because they were booked solid during our stay they couldn’t accommodate us with any hot water on the morning of our departure. I’ve never heard of such
Business Family
4/10
Poor
06 Apr 2025
Jhonda
Empolyees were rude and the only reason we chose this hotel was for the hot tub. The hot tub has been permanently closed for multiple months. Website should definitely be updated by now!
Friends_and_family Family
10/10
Exceptional
30 Mar 2025
Stacy
This Residence Inn was very nice! Staff was very friendly and accommodating. Room was clean and up to date. One of the nicest hotels I have ever stayed in over the years!
Leisure Partner
8/10
Excellent
27 Feb 2025
Ryan
Everything was great. The room, grounds, staff, and breakfast were all excellent. My only disappointment was the hot tub was not working. The main reason I booked here was for the hot tub. Outside of that, Everything was great and we will be back.
Leisure Pet
6/10
Pleasant
23 Jan 2025
Shauntel

Ok stay

Bed was broke. Had to be switched to a mew room. Hot tub was down which was very disappointing.
Friends_and_family Family
8/10
Excellent
20 Dec 2024
Patricia
The hot tub was not working. We chose this hotel because of the hot tub. It would have been nice to know that it was not working.
Leisure Family
10/10
Exceptional
02 Dec 2024
Pamela
We enjoyed our stay
Leisure Partner
8/10
Excellent
30 Nov 2024
Suzanne
We love the 2 bedroom/ 2 bath suites. Great for family travel.
Business_and_leisure Family
10/10
Exceptional
04 Nov 2024
Musette
Perfect for our weekend getaway. Staff was friendly and knowledgable of the area. Very clean and comfortable. We enjoyed breakfast onsite for the two mornings we were there. Convenient to restaurants, shopping and entertainment. Looking forward to staying again in the future. Thanks for a great weekend!
Leisure Family
6/10
Pleasant
20 Oct 2024
Verified traveler

Issue eventually resolved, but it took a while

We had a 3 night stay at this hotel. I am receiving treatment for a medical condition which requires me to sleep in a cool room in order to be comfortable. During the first night, we realized the AC did not work properly, so I went down to the front desk to report the issue the next morning. We had the same issue the second night, so I had to go back to the front desk again the following morning. That day I got a call from the Regional Manager (?) asking for clarification about the problem. The problem was resolved that day so we could sleep comfortably the third night. The fact that we couldn't sleep due to the uncomfortable room temp 2 of the 3 nights we were there is the reason for my ratings on room comfort/condition/service/etc.
Partner
10/10
Exceptional
19 Oct 2024
Jason
It was a great place to stay with a great Irish Pub serving good food within walking distance.
Leisure Partner
10/10
Exceptional
12 Oct 2024
Esra
A very nice experience for a family.
Family_with_children
8/10
Excellent
02 Sep 2024
Melissa
Thé staff was great
10/10
Exceptional
25 Jul 2024
stacy
Clean and convenient
Business_and_leisure
10/10
Exceptional
04 Jul 2024
stacy
All the staff were great! Cindy was lovely!
Business_and_leisure Family
10/10
Exceptional
03 Jul 2024
Dani
Excellent service at checkin. Room is very clean as well.
Leisure Partner
8/10
Excellent
26 May 2024
Jose

Uncomfortable

The hotel was great but the bed comfort was terrible. My bed felt like it dipped on one end and the pillows were uncomfortable . They need to redo some of the beds. The couch bed size was very deceiving in the add. It said double but was more like a single and the mattress was paper thin and uncomfortable.
Friends_and_family Family
10/10
Exceptional
15 Apr 2024
Danyell
Room was nice and spacious. Kitchen had utensils and cookware available for use.
Leisure Partner
8/10
Excellent
10 Mar 2024
Nicole

Nice Hotel could use some better staff

The stay was good until the last night. We walked down to sit in the hot tub late in the evening around 10pm and it would not turn on. We noticed the fire pit was turned on so we went back to our room to change and came back down to sit around the fire pit and the staff had turned it off already. I asked if it could be turned back on and was told that she turned it off already because nobody was out there and she was getting ready to go home soon so she was not going to turn it back on.
Friends_and_family Family
10/10
Exceptional
15 Oct 2023
Christina
Nice hotel room space, pool/hot tub area and breakfast area
Leisure Family_with_children
10/10
Exceptional
22 Sep 2023
Donald
.
Leisure Friends
6/10
Pleasant
17 Sep 2023
Christopher
This property looks like it was amazingly beautiful when built and set up but lack of proper maintenance has left it in need of some tlc.
Leisure Partner
10/10
Exceptional
25 Aug 2023
Tangie
The staff didn't want to rent me for another night. I felt some type of way
Leisure Partner
10/10
Exceptional
25 Jul 2023
Julie Choplin
Very nice front desk people. Very helpful with getting loud people to stop making noise after hours.
Leisure Family_with_children
10/10
Exceptional
02 Jul 2023
Theodore
Although there was an error in their system at our check in time, they made a lot of effort to make things right. Special thanks to Cindy and Ashley for all of their help. They took great care of us and were kind personable.
10/10
Exceptional
22 May 2023
Chris

Bad breakfast

The only negative was the breakfast. It was open an hour and everything warm was empty. The only employee never filled anything while we were down there
Partner
10/10
Exceptional
01 Jan 2023
Samia
Staff was very pleasant and accommodating!
Leisure Family
10/10
Exceptional
03 Oct 2022
Kathy
Great stay clean and staff was awesome
Leisure Family
10/10
Exceptional
03 Oct 2022
Tamara

Great girls Slumber party

Just a girls night
Friends_and_family Friends
10/10
Exceptional
21 Sep 2022
Lori
Clean, quiet suite with very comfortable bed. Kitchen was stocked with everything needed for my stay. Complimentary breakfast was just the cherry on top!
Leisure Self
8/10
Excellent
05 Sep 2022
Mary

Overnight with kids

Nice place with indoor pool and hot tube. Breakfast was good with a lot to choose from.
Friends_and_family Family
6/10
Pleasant
27 Aug 2022
Neesha
Leak in bathroom sink. Poor house cleaning services
Business Self
8/10
Excellent
04 Jul 2022
Jean W
Very nice property in nice area.
Leisure Partner
10/10
Exceptional
23 Apr 2022
Kandas
The two main guys up front were absolutely amazing. I cant remember their names but they were the best. Anything i had to ask them they were right there with the best answers they could give me. I appreciate them.
Leisure Self
10/10
Exceptional
18 Apr 2022
Christine
Excellent property. Caring and professional team members. Immaculate. Everything you need is right there or within a few blocks. Highly recommend!
Business Self
10/10
Exceptional
28 Feb 2022
Michelle
Everything was amazing one of the best hotels I have been too in awhile.
Leisure Family
8/10
Excellent
22 Feb 2022
Michael

A good place for family gathering

Convenient to dining and shopping. Quiet considering location. Weekend cleaning was less than acceptable.
Friends_and_family Family
10/10
Exceptional
01 Oct 2021
Amy

Loved our visit

The staff was super nice, very friendly, everything was very clean
Partner
4/10
Poor
27 Aug 2021
Brandon
Got there get our room keys my kids laid in bed and the bed was wet, I went and felt it and it was indeed wet and smelled like urine. We got another room and that room was decent, but when we went to the pool the water was dirty and the hot tub didn’t work totally disappointed as my kids love to swim.
Leisure Family_with_children
10/10
Exceptional
16 Aug 2021
crystal l
Our room was spacious, cozy and clean. I would highly recommend staying here. The staff was friendly and helpful.
Leisure Partner
10/10
Exceptional
27 Jul 2021
Verified traveler
Hotel is as pictured...very clean, nice and comfy!
Business_and_leisure Family_with_children
8/10
Excellent
26 Jul 2021
Maricel

Convenient

My family’s stay in Residence Inn by Marriot was good. They didn’t clean our room for five days due to Covid in which understandable. Overall we enjoyed our stay. The Jacuzzi, swimming pool and free breakfast is always a plus.
Friends_and_family Family
10/10
Exceptional
12 Jul 2021
Verified traveler
Clean comfortable good breakfast
Leisure Partner
6/10
Pleasant
29 Jun 2021
Nancy
I was very disappointed with the cleanliness of our room. All the trash cans (4 in all) were filthy inside. Sticky stuff in the bottom. There was pieces of lettuce and coffee grounds in one of the kitchen cans. The shower curtain was filthy, as was the bathtub. There was hair on shower wall and behind bathroom door. The bedspread had blood on it. The staff was rather snooty.
Friends_and_family Family
4/10
Poor
29 Jun 2021
Verified traveler
Room was not cleaned apart from the beds made. Operating during covid, I expected so much cleaner. Borders dangerous how bad it was.shower had soaps left in the shower, grimy kitchen area, etc. Told staff and they said they would tell housekeeping to do better 🙄 air filter was visible and obviously not changed in a very very long time. Expected better from a Marriott. Don’t think I’ll try them anymore.
Leisure Family
6/10
Pleasant
22 Jun 2021
Verified traveler
The staff was super friendly. Our air however did not work.
Leisure Family_with_children
10/10
Exceptional
16 Jun 2021
LISA

Comfy bed, limited breakfast:(

Super helpful staff! Clean and updated decor. Comfortable beds! Still wondering when the breakfast will not be so limited as many hotels have moved past the “Covid” reason for limiting options. Hoping Marriott changes to normal breakfast options soon. The hotels around this one already have so we are now choosing to stay there as price is similar.
Friends_and_family Family
8/10
Excellent
04 Jun 2021
Verified traveler
Good stay.
Leisure Family_with_children
10/10
Exceptional
07 Apr 2021
Verified traveler
The Residence Inn was very good. The staff were very kind and friendly! This hotel was very clean, I saw the staff clean the counters and surfaces, a very well done to protect me and the other guests. Breakfast was ok, just what you'd expect at a normal hotel. I stayed here for moving purposes. If you are looking for an expectational place to stay, I would recommend this place!
Business Self
2/10
Poor
05 Apr 2021
Verified traveler
My room was not ready upon arrival and the cledj was not really friendly about it I did not get checked in until almost 4pm. The clerk was not really apologetic about it I had to ask about a late checkout since I checked in an hour late! The pool heater was out which made the water very cold so we had to walk next door to the courtyard to swim. I have stayed here before And had a much better experience than I did this time
Leisure Family_with_children
10/10
Exceptional
16 Feb 2021
Brittany

Great family stay!

Staff were phenomenal! Hotel was beautiful and clean. Only the pull out couch smelled of mildew pretty terrible, so the kids slept on the floor instead. Definitely will stay again, however will get a room with two beds or two separate rooms. Otherwise, fantastic stay!
Friends_and_family Family
8/10
Excellent
01 Feb 2021
Verified traveler
Rooms were nice and clean bug free! Kitchen in suite was a big plus! Would definitely stay again.
Leisure Family
8/10
Excellent
22 Jan 2021
Christopher

Disappointed in room availability

Booked a 2 bed suite for 2 nights and find out wasn’t available when I got there and was told would be available next day and found out it wasn’t available the next day so wasn’t really happy about getting lied to. Everything else was great!
Friends_and_family Friends
2/10
Poor
27 Oct 2020
Talawanda

Poor

The receptionist was rude the towels weren’t clean it was cold I basically wouldn’t let my dog stay at this establishment
Business
8/10
Excellent
29 Sep 2020
Verified traveler
This was a nice hotel overall. It had a really nice workout facility, pool, court yard and basketball court. The suite was a great size and had everything we needed to be comfortable. My only complaint was our suite wasn’t the cleanest. Nothing outrageous but more attention to details like dining chairs needed wiped, stained couch and splattered areas on the walls near the vanity. A nice hotel overall but more attention to cleanliness would Would be great.
Friends_and_family Family
4/10
Poor
30 Aug 2020
Elaine
Nice hotel but rooms were dirty and management was poor
Leisure Family
10/10
Exceptional
30 Aug 2020
Genaro
Great place to stay with excellent customer service.
Business
2/10
Poor
26 Aug 2020
Linda

Almost ruin daughter birthday

If you live local make sure you call them because they are not letting people that live less than 25 miles stay at there hotel. I feel they should call people let them know once they or have that information on there website. The lady pulls a letter that's tapped behind the desk like urs this is our new policy and you would have to get your money back from hotel.com. This occasion was for my daughter birthday and they almost ruin it for her.
Friends_and_family Family
10/10
Exceptional
22 Aug 2020
Verified traveler
It was perfect for our stay waiting for the birth of our grandbaby! We had an oven and range to cook meals and the suite was a perfect set up.
Friends_and_family Family
10/10
Exceptional
13 Aug 2020
Luther

Nice stay

The check in process was simple, even though I mistakenly selected a studio, a quick call was able to resolve it. We also were able to get a late check out.
Friends_and_family Family
8/10
Excellent
25 Jul 2020
Cameron

Average breakfast

The breakfast has no variety, was very plain with no selection
Friends_and_family Family
10/10
Exceptional
24 May 2020
Verified traveler
The stay was great. Even in the middle of COVID-19. A perfect way for a romantic get away with my husband. The area has plenty of really nice places for dinner. We decided to buy our food and yake it back to the room. The kitchenette was very helpful.
I loved our stay.
Leisure Partner
10/10
Exceptional
03 May 2020
Latissha
Everything about the stay was great.
Friends_and_family Family
10/10
Exceptional
04 Jan 2020
SONIA
Very satisfied
Friends_and_family Family
10/10
Exceptional
28 Dec 2019
Verified traveler
I liked it. IT met my requirements and the staff was friendly.
10/10
Exceptional
26 Nov 2019
Nikia

Great Location, Good Food

Loved the location. It was near everything yet away from traffic. I like it quiet at night. The staff were all friendly. Check-in took about 3 minutes. The breakfast was very good. I am very picky about hotel breakfasts but this one had everything i loved. Hot and cold foods. I will definitely be back.
Partner
2/10
Poor
02 Sep 2019
Verified traveler
This was a disappointing stay.

Usually Residence Inn's are top quality but I'd recommend avoiding this one.

The desk staff was \"snotty\" during check in and when we had to communicate with them during the stay.

Ours was a short term stay and the room was not serviced daily. Supplies were not refilled as needed (e.g. we had to ask for toilet paper). These supplies would have been furnished for day to day guests (which is what we were paying for). One day our room was not cleaned despite our leaving the room very early.

I filled out a survey from the hotel but none of my complaints were addressed. There was one lame email attempting to reach out but there was no follow-up.

I would avoid this property. There are many other choices in the area.
Business Family
6/10
Pleasant
31 Jul 2019
Verified traveler
Clean and updated. Decent restaurants close by. People checking in and checking out could use some charm school lessons. Are as helpful as dead fish.
Friends_and_family Pet
4/10
Poor
21 Jul 2019
Verified traveler
I didn’t realize there would be an additional pet charge of $100, which they adjusted to $50 for our hypo-allergenic, house trained, ten pound ShitZu/Poodle.
It was a surprise and a disappointment. “Pet friendly” should have an asterisk indicates a surcharge and not just a refundable deposit.
Pet
10/10
Exceptional
01 Jun 2019
John

Great Place

Been here 28 days and counting. It's a very well run hotel.
10/10
Exceptional
06 May 2019
Verified traveler
Love the service, accommodations and cleanliness of the hotel!
Friends_and_family Family
10/10
Exceptional
05 May 2019
Verified traveler
Ample indoor and outdoor seating. Neat and clean throughout the building. Great value for the nightly price point. The staff is very friendly and helpful.
Friends_and_family Family
8/10
Excellent
24 Apr 2019
Hal
Stay was good. People extremely nice and welcoming, and very helpful.
The only suggestion for improvement would be to maintain a coffee service in the eating area throughout the day.
8/10
Excellent
21 Apr 2019
Verified traveler
Beautiful place comfy loved the stay thank you for us
Leisure Family
10/10
Exceptional
31 Mar 2019
Verified traveler
the outdoor look of the hotel was average. I was impressed with the room. It was like a small apartment with a kitchen and everything. Very nice. Kids loved the pool and hot tub. I would stay here again. Free breakfast was great. Very nice staff.
Leisure Family
10/10
Exceptional
26 Mar 2019
Man
I loved the size of rooms and all the amenities. Very clean too. Best bang for your buck.
Leisure Family_with_children
10/10
Exceptional
18 Mar 2019
Verified traveler
I highly recommend this hotel. Room was large, and clean. Staff was friendly. Only thing I did not like was there was no room service.
Leisure Partner
10/10
Exceptional
17 Mar 2019
Ralph

Will return.

Wonderful Staff. Clean, spacious rooms. Excellent facility.
Family
8/10
Excellent
13 Mar 2019
John
Great staff
10/10
Exceptional
26 Jan 2019
Mary Lynn
Hot tub was used every night

Breakfast buffet rocked my world. Thanks guys.
10/10
Exceptional
08 Aug 2018
Verified traveler
Very clean, allows pets, nice staff, nice safe location

Location & surroundings

Residence Inn Cincinnati North West Chester
6240 Mulhauser Road, West Chester (oh), United States

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Residence Inn Cincinnati North West Chester

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