France
, Paris 
Danielle
My experience at this resort wasn’t all terrible and I was able to enjoy it overall but there are some significant areas for improvememt
1. Lack of cleanliness and poor maintenance of room amenities: Mildewed curtains, dirty bedskirts. Towels also smelled weird. The safe was broken. The balcony area smelled like cat urine and the adult pool area had an occasional smell of sewage.
2. I found myself having to go to the front desk to request services that were supposed to be regularly maintained such as clean towels and minibar restock (upon arrival to the room the minibar was not fully stocked).
3. Our reservation was all inclusive yet when we attempted to grab dinner at one of the included restaurants we were told that it was “full for the night” although we could clearly see empty tables inside AND we saw the employee admitting persons inside after we left and went to another restaurant. Not sure why exactly my friend and I were refused entry.
4. At check in, the wrong room was assigned, and although this was corrected it was a bummer to have to wait for a room after the 2hr drive from the airport and wasn’t the best first impression of the resort. Checkout was also a mess with long lines in a hot humid lobby and slow moving desk personnel.
This was my first visit to Panama and it’s a gorgeous country I will definitely be returning to but I don’t think I would choose to stay at this hotel again unfortunately.
1. Lack of cleanliness and poor maintenance of room amenities: Mildewed curtains, dirty bedskirts. Towels also smelled weird. The safe was broken. The balcony area smelled like cat urine and the adult pool area had an occasional smell of sewage.
2. I found myself having to go to the front desk to request services that were supposed to be regularly maintained such as clean towels and minibar restock (upon arrival to the room the minibar was not fully stocked).
3. Our reservation was all inclusive yet when we attempted to grab dinner at one of the included restaurants we were told that it was “full for the night” although we could clearly see empty tables inside AND we saw the employee admitting persons inside after we left and went to another restaurant. Not sure why exactly my friend and I were refused entry.
4. At check in, the wrong room was assigned, and although this was corrected it was a bummer to have to wait for a room after the 2hr drive from the airport and wasn’t the best first impression of the resort. Checkout was also a mess with long lines in a hot humid lobby and slow moving desk personnel.
This was my first visit to Panama and it’s a gorgeous country I will definitely be returning to but I don’t think I would choose to stay at this hotel again unfortunately.
