ITALIA

10/10

Exceptional

13 Feb 2026

Mazen

Italiana Hotels Florence was a very enjoyable place to stay. The hotel was comfortable, clean, and well organized, making our visit to Florence relaxing and smooth.

The included breakfast was a great bonus and made our mornings easy and convenient. We also appreciated the free parking, which was very helpful and practical. The staff were great, friendly, professional, and always ready to assist. Overall, a wonderful experience and a solid choice for anyone visiting Florence.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Mohan

Clean room with nice staffs on site and at the restaurant

Leisure Family

4/10

Poor

13 Nov 2025

Gurpreet

Room was not clean at all especially the bed sheets and the comforter was really dirty.

Leisure Family

6/10

Pleasant

07 Oct 2025

Terezinha

Very convenient to get a bus to Florence historic city. There is a bus stop right in front of the hotel.
Entrance outside the hotel does not look nice. The Front desk area is okay. This is an old hotel in need of renovation. Breakfast is good. Not special.
This hotel did not meet my expectations.

Leisure Family

8/10

Excellent

05 Oct 2025

Roderick

Decent stay

Okay stay for the price paid. Positives were the free self parking and decent location, close to the highway to avoid Florence’s chaotic traffic. Breakfast buffet was okay for the hotel category. The staff was friendly and responsive to our requests. Overall a good value for Florence.

Friends_and_family Family

4/10

Poor

04 Oct 2025

xiaolong

really far away from center, only bus can go there, and the bus is never on time, waiting time for a bus is about 30 mins, takes another 30 mins to go into town.

The room is noisy, you can hear all the neighbors and corridor.

Breakfast was ok, but not too many to choose.

nice thing is they have their own parking, maybe it is easier for people who drives

Leisure Partner

8/10

Excellent

17 Aug 2025

Nicholas

Everyone was helpful rooms clean and fresh. No safe in the room

6/10

Pleasant

11 Aug 2025

Abdulridha

Apart from the breakfast which was a nightmare.. all was good. Maybe there was also a shortage of staff

Leisure Family

6/10

Pleasant

10 Jul 2025

Natalie

Hotel with pool but outside city center

Pool was the biggest draw Dow our family. But location was out of city center so it was not as easy to walk around.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Dubell

Nice staff, rooms lack maintenance.

Leisure Family

10/10

Exceptional

05 Jul 2025

louis

DID NOT LIKE THAT IT HAS RUGS AND BATHROOM WALL NEEDED TO BE CLEAN BUT THE REST OF THE PLACE WAS CLEAN POOL, RESTURANT

Leisure Self

4/10

Poor

24 Jun 2025

Alina

I would not recommend staying here if you are going to bring food back to the hotel. They do not offer a microwave, also asked for an iron and it was never delivered to my room. The front desk staff is rude. The only good thing about this hotel is the breakfast.

8/10

Excellent

23 Jun 2025

Jesusita

The property was a little old. Staff was not too friendly.

Leisure Family_with_children

8/10

Excellent

26 May 2025

remon

The staff was amazing 👏

Leisure Family

6/10

Pleasant

20 May 2025

alex

Dated hotel

Leisure

10/10

Exceptional

03 May 2025

Paul

Very nice

Leisure Family

2/10

Poor

24 Apr 2025

Mirian

On the website it said that there was a laundromat and there was not. No AC ? No safe working or refrigerator working in room. Only one staff member spoke the minimum English . No room service available. I checked out earlier, lost a day , so I can go to the crown plaza due to the fact that 2 rooms were broken into and had their computers stolen. I felt unsafe and did not have my room cleaned my whole stay. I couldn’t change my booking because it did not allow me to on the app. Will not recommend this place at all.

Business_and_leisure

10/10

Exceptional

18 Apr 2025

Daisy

Clean staff friendly and awesome breakfast

10/10

Exceptional

20 Jan 2025

daniela

Shopping vacation

The best hotel with the best people!

8/10

Excellent

13 Nov 2024

Keegan

Loved the stay and breakfast was great. Just a little too far from downtown Florence to make it worth it.

Leisure Partner

4/10

Poor

25 Oct 2024

julie

We booked with expedia and booked for the pool, there was no indication the pool was closed for the winter season. We specifically booked it to relax by the pool after many days on the road, and it was super hot that day.
We then arrived to our room and the air conditioning had been shut of for the off season as well, the windows opened but we were then eaten alive each night by the mosquitos.
The breakfast was good.
There is no access to ice or an ice machine in the hotel, they sent us to a bar down the road to get some. no food at all or snack machines.The bar and restaurant were also closed for the season.

Leisure Friends

8/10

Excellent

28 Sep 2024

Jael

Great location. Took public transportation to get around. Very assessable.

Leisure Family

2/10

Poor

12 Sep 2024

Tushita

Where do I begin with my feedback, I will try to list all the issues:
1. Hostile and unfriendly staff.
2. Dark and dingy rooms with minimal lights.
3. The key card would not work at the end of the day each day of our stay coz as per them \"the cleaning lady uses her card, so your card will not work\" and they are not apologetic about any inconvenience they cause by saying - you are not the only one.
4. The breakfast staff stopped us from filling my son's water bottle in the morning even when we bought breakfast package for all four of us for three days.
5. Staff wouldn't let us heat our food from outside due to \"safety reasons\". We were there with 2 young kids and there was no empathy.
6. There was tea kettle in the room but only sugar packets, no tea/coffee to help us. Even after constant reminders, they would not provide the tea bags.
7. There was no shampoo/conditioners in the bathroom. They only had the Gel wash bottle which is attached to the wall of the bathroom. When asked front desk for shampoo, they said it is what it is in your room.

So overall, pathetic stay. No wonder they dont have the room pics in their hotel page. Expedia should revise their ratings for this hotel so as not to misguide Expedia members into booking such pathetic hotels.

Thanks,
Tushita

Leisure Family

10/10

Exceptional

02 Sep 2024

Dino

Breakfast was very good love the pool view from restaurant safe parking

Leisure Family

6/10

Pleasant

02 Aug 2024

Gopalananthini

No friendly and charging the city tax besides the hotel pay is ridiculous. They charge pay stay for each person which is not fair at all!

Leisure Family

4/10

Poor

25 Jul 2024

Juan

The area is OK, about 15 minutes in car from center. The building is not in good shape, hotel needs to keep common areas clean, fresh and smelling like a hotel. The carpets, walls, doors, baseboards and overall shape of the building is terrible, even disgusting. The interior room is somewhat better. The wifi is bad service for work or streaming. Staff was OK but they took too long to check us in.

Leisure Family_with_children

4/10

Poor

23 Jul 2024

Fadie

Disappointed

Pool is nice. Hotel is old and dirty. Rooms are small. Service is not great.

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

maria

Excellent hotel with a wonderful buffet breakfast. Only draw back is that it is far from the center of town.

Friends_and_family Family

6/10

Pleasant

21 Jun 2024

Michele

This hotel was off the beaten path. I felt like we were on the “wrong” side of the river. An Uber to anything in the city center was a long ride (30 minutes) and expensive. The hotel itself was clean and staff were friendly. The pool was nice and so was the restaurant.

Leisure Partner

8/10

Excellent

10 Jun 2024

Alexander

Great service in all areas of the hotel, friendly and thoughtful

Leisure Family_with_children

6/10

Pleasant

05 Jun 2024

Natalie

Hotel was far from city center and was very difficult to find a taxi. Room was average. No coffee in room. Pool closed on the early side. At 7 pm

Leisure Family_with_children

10/10

Exceptional

01 Jun 2024

daniela

Excelent stay! The best hotel! We come back every year for a long time!

Friends_and_family Friends

4/10

Poor

19 May 2024

Fred

Bathtub wall is high and very small antislip area.

Leisure Partner

2/10

Poor

16 May 2024

Verified traveler

Bad in noise proof / water issue

The room is very noise. The noise from all around from the next room and hallway and outside. (4D noise experience). The bathroom is terrible, the water is leakage all around when I use toilet/handwash/shower.

Business

10/10

Exceptional

20 Jan 2024

daniela

The best hotel in south Florence.

Partner

8/10

Excellent

02 Oct 2023

Victor

The room had a good size, the main plaza is about 30 minutes by bus which the bus stop is right outside the hotel. The breakfast was very good, it had a coffee machine to make your own coffee and it had a pool which I didn’t have time to use…

Leisure Friends

10/10

Exceptional

17 Sep 2023

Luis

This is a good hotel and good price

Leisure Family

10/10

Exceptional

07 Sep 2023

Robert

Comfy bed

The bed was super comfy, very cold ac and the room was very nice. Only complaint would be the wifi as it was slow.

Partner

8/10

Excellent

27 Jul 2023

Anthony

Shocking WiFi, would have been bad 10 years ago but honestly for a business-focused hotel its unforgivable. Apart from that a very pleasant stay, great pool, breakfast and BBQ restaurant. Free parking and 23 bus to city centre stops right outside, takes 15 mins and costs 1.50 with AT app.

Leisure Partner

8/10

Excellent

10 Jul 2023

Cinthia Gianini

Italiana Hotel is a family-friendly environment. The staff is very nice and ready to help. Love the location, the neighborhood is wonderful with a big grocery store and two bus stations that facilitate going everywhere. The only thing that wasn't very good for me is the bedroom is very dark, the hallway is dark and has old carpet in. Tv doesn't have cable and the antennas do not have local channels. So if you like to relax and watch tv without logging in on your own Netflix, Youtube, etc account that will not happen. Breakfast is great but if you stay over 10 days, you will find yourself tired to have the same. I suggested modifying it a little.

2/10

Poor

09 Jul 2023

Adriana

Dirty, stinky, noisy, awful wifi, absolutely not a 4 stars hotel.

Leisure Family

10/10

Exceptional

07 Jun 2023

Aimee

We chose to stay at Italiana Hotel Florence because we did not want to stay near the pedestrian zone since we had rented a car. Parking was easy with a bus stop right next to the hotel. A 15 - 20 minute ride takes you to the heart of Florence which is easier than trying to find parking. You can purchase tickets easily through the app or on board the bus. Our beds were comfortable and the bathroom spacious. The wifi was a bit slow, but after exploring the city we were too tired to use it anyway. This was an easy choice and I would definitely recommend .

Leisure Family

2/10

Poor

03 Jun 2023

Sam

WORST HOTEL. Do not stay at this hotel. Staff are rude, was given two rooms. One had someone asleep in and the other peoples stuff in. Any issues I had I was told by staff that it was not their problem. No apology throughout my stay. Bathroom was dirty and disgusting. Managers attitude was poor and unprofessional, they do not offer any apology or drinks as a way to say sorry. Went away for my anniversary and they made the trip very stressful! Can not stress enough do not stay at this hotel, worst hotel and staff I have ever come across!

Leisure Partner

4/10

Poor

12 May 2023

Heather

Arrived at midnight to check in, and staff were incompetent, and rude. It took us an hour to check in, and when we got to our room, there were already guests in it.. for the price it it a very old run down building and not worth it

Business_and_leisure Partner

10/10

Exceptional

12 Feb 2023

daniela

Great vacation!

Excellent hotel! We always stay there when in Italy!

Friends_and_family Family

10/10

Exceptional

10 Jul 2022

Pooya

Rooms, restaurant, bar and pool are clean and the staff are supportive.

Leisure Family

8/10

Excellent

08 Jul 2022

Ana

The hotel is located near public transportation. Their breakfast got variety: scrambled eggs, cheese, croissants, coffee, juice.
No Laundromat as per their description, that was upsetting.

Leisure Family

10/10

Exceptional

05 May 2022

vicmary

Excellent service & the breakfast was great .

Leisure Family

10/10

Exceptional

25 Apr 2022

Daniela

Excelent as always!

Partner

2/10

Poor

13 Oct 2021

nadya

Disappointing

Rude receptionist girl called Sara, who met us with first looking at us up and down and then trying to rip us off by saying that the double room costs €14 more that a twin room, which has later been confirmed by another member of staff that the price for twin and double rooms is identical. One the bath towels in the room was so worn out that you could actually see through it. In addition, when the towel was unfolded it had some black threads on it as of it fell on the floor prior to being folded. There was no complimentary kit in the room which is rather odd for a 4 star hotel. When we complained about the receptionist and the overall service, a member of staff just said that he was sorry we did not like it and did not even us a discount.

Partner

10/10

Exceptional

25 Jun 2021

Verified traveler

The hotel was nice, great customer service, pool was refreshing and food was bomb!

Leisure Family

10/10

Exceptional

29 Aug 2020

Brian

Shortbreak in italy

Hi hotel was lovely and clean, breakfast was a lot more than expected loads of choice coffee fresh orange cold breakfast plus hot so was very good ,rooms cleaned daily,fresh water in fridge everyday added bonus, receptionists very pleasant spoke very good english, and even gave us advice were to eat out at night which was reasonable, and very good, quality would I recommended this hotel yes and yes.
they even have a large pool which is very good for familys as well, bus service just outside hotel so easy access to Florance, so what is there not to like?.

Partner

4/10

Poor

06 Jan 2020

Max

Everything is dated and need a drastic update.
The safe is not working. The parking is a joke.

Friends_and_family Family

10/10

Exceptional

20 Nov 2019

Verified traveler

The staff was friendly and helpful. The breakfast was very good. Housekeeping was very nice and helpful

Leisure Family

4/10

Poor

10 Oct 2019

Verified traveler

It was ok.. awful location , very grotty and a long walk to centre of Florence. Not that convenient. Staff were a bit rude when asked if we could have s double bed rather than a twin .. we were on honeymoon ... !

Leisure Partner

8/10

Excellent

12 Sep 2019

Verified traveler

Arrived early and had to wait 2 1/2 hours for a room. There was no separate light switch for the bathroom which was annoying. Also slow service in the restaurant.

Leisure Family

8/10

Excellent

07 Sep 2019

Verified traveler

Breakfast by the pool was fantastic very friendly staff.

Leisure Family

2/10

Poor

01 Sep 2019

Rosa

I chose this hotel specifically because it offered a pool, gym, and laundry facilities. The gym was closed due to broken equipment and the laundry services were unavailable. The hotel look and felt run down. The Air conditioning was either on full blast freezing or off and the room roasted. The bed and pillows were hard, and the towels were rough. Everything was of poor quality. Very disappointed with our stay.

Leisure Family

6/10

Pleasant

29 Aug 2019

Shakti

Stayed here for 2 nights on a business trip. Meeting was in the hotel. Hotel is dated and needs renovation. Rooms were dated but clean. Toilet was dated by clean. Linen requires change, they were not of a good quality but clean. Breakfast was nothing to write home about. Service during breakfast can be slow. Reception staff is friendly. AC took slightly longer to cool the room but it worked fine. Door needed a strong push/pull to close, twice it happened I left my room and the door did not lock.

Will not recommend to stay here if you are on holiday, although saw many families staying here, mostly Italians probably with their own cars. Taxi to centre takes 15-20 minutes.

Next time for business, I would be ok to stay here for 1-2 days if don’t find any other options nearby.

Business

8/10

Excellent

23 Aug 2019

Verified traveler

Beautiful pool and nice breakfast, the place looks good but a bit out in the outskirts!

Leisure

2/10

Poor

10 Aug 2019

Bonnie

Pool and free parking were the only nice things about this Hotel. The condition of hotel itself was horrible. There was mold throughout. Our room was full of mold, toilet did not flush and no wifi signal. We asked to leave as we were so horrified at the state of the room. They refused a refund. So we asked for a new room. 2nd room was a tad better but still smelled of mold. We tried the restarunt for supper. Such bad service. We waited 35 for our order to be taken and she wouldn't take the drink order she wanted the food order. Waited another 15 for her to take the drink order. 45 min later the food comes still no drinks. Drinks came 5 min after the food and the water bottle had a flim of dirt around the top! Gross. I would not recommened this hotel.

Leisure Partner

2/10

Poor

05 Aug 2019

Verified traveler

It was a terrible experience in terms of customer service. I arrived at the check-in time however the room was not ready. I was first asked to wait for 20 minutes and then 10 more minutes and then further 5 minutes however the room was still not ready post waiting for more than 45 minutes. After a point, the hotel staff said that they are giving the room key as they do not know whether the room is even ready or not. I asked for 2 keys as I was traveling with my wife however the staff said that they are running out of keys!!! How can that happen with a hotel!! I have traveled a lot however this type of behavior from hotel staff is first of a kind for me. When I checked in to the room, there were hair on the table, AC socket was broken, missing coffee machine, etc. It was a very bad experience and I won't recommend this hotel to anyone.

Leisure Family

8/10

Excellent

04 Aug 2019

Verified traveler

Decent hotel

We stayed here during our honeymoon, overall it was a good experience. The staff are friendly especially at the restaurant/bar.
There is a bus about 15 minutes to the centre of Florence which was really helpful as we did not have to drive, the hotel has free parking.
The major annoyance was the cleaning service, they just entered our room twice without knocking, and they did not even clean our room in one incident.

Partner

2/10

Poor

04 Aug 2019

Amir

Avoid at all costs.

We arrived at the hotel, the staff were so rude and had an attitude, there was blood on the sheets, and mould in the liquid soap and the room was dirty. Money down the drain. Will never stay tag another Italiana Hotel ever again. Specially after the check in desk girl was so disrespectful when we brought the condition of the room to her attention.

Partner

8/10

Excellent

15 Jul 2019

R.Tudor

Pretty nice place to stay, very comfortable, excellent location if you travel either by car or bus. Rooms are large enough and comfortable, place is quiet and has a wonderful outdoor swimming pool. 15-20 minutes away from old town by local bus. Bus stop and gas station right in front of the hotel.

Leisure Family

10/10

Exceptional

10 Jul 2019

Mark

Great Florence location !!

Great location, perfect staff, restaurant, pool, would absolutely stay again !!

Family

10/10

Exceptional

08 Jul 2019

Verified traveler

Awesome hotel and staff . Great service, delicious food . Quite and clean rooms

Leisure

2/10

Poor

05 Jun 2019

Chelsea

Very poor management and terrible policies

Our flights got cancelled and we weren’t going to make check in so I called the hotels.com rep and they confirmed with the hotel we could check in for our final of 3 night stay with no issues. We arrived and the front desk said they didn’t get a call and gave away our room and there were no other rooms available for us. At 10:30 at night!! While he did call another hotel to see if they had a room it was 180$ a night and wouldn’t help us beyond that.

Family

6/10

Pleasant

26 May 2019

Scott

It was okay, looks nothing like the pictures. No way this is 4 star, it might have been years ago but the whole place feels very run down. Given the choice again I wouldn’t stay here again.

Partner

8/10

Excellent

16 May 2019

Eva

I loved the breakfast saloon and food, i didn't like the room space..the beds were very good.

Leisure Partner

6/10

Pleasant

20 Apr 2019

Verified traveler

The furniture wasn't in the best of condition with the covering flaking off the headboard in multiple places. The walls are also very thin so you can easily hear everything in the adjoining rooms or from the hallway.

Partner

6/10

Pleasant

16 Apr 2019

Verified traveler

the air-conditioning was not working (apparently until May) so the room was very hot and suffocating. Overall it was ok

Leisure Friends

8/10

Excellent

08 Apr 2019

Verified traveler

The hotel is very good. The staff are very friendly. The restaurant staff and the chef were amazing as they cooked dishes that were not in the menu for us (we were vegetarians). The staff at the reception doubled up as a guide and gave excellent advice on how to sight see Florence. Overall it was an excellent stay. The only problem is the commute from the hotel to the main places of attraction. It is anywhere from 10-20 mins in cab (19-25 Euros) or over 35-40 mins by bus. Take the commute aside, hotel, amenities, staff and service was excellent and we had a lovely comfortable stay.

Leisure Family_with_children

6/10

Pleasant

01 Mar 2019

DALE

The problem with this hotel was how far it was from the center of Firenze and that the initial receptionist we dealt with was incompetent. Otherwise the staff was excellent and helpful, especially the wait staff in the dining room and Erica at the front desk.

10/10

Exceptional

27 Dec 2018

Verified traveler

OK .....................................................

10/10

Exceptional

08 Nov 2018

Erin

Excellent accommodating staff, convenient parking, great breakfast and next door to a great pizza place!

10/10

Exceptional

19 Oct 2018

Michael

Comfy hotel in Florence

Lovely hotel close to buses. Excellent and friendly staff, always ready to help and suggest activities. Great breakfast!

Partner

8/10

Excellent

11 Oct 2018

Verified traveler

very convenient for the A1 - i.e. easy to find having arrived in Pisa in the evening.

8/10

Excellent

16 Sep 2018

Kerlyn

Nice hotel with facilities

Pretty good hotel with friendly staffs and clean room except that we did not get a double bed due to checking in late and some issue with the showers with the on and off hot water.

The hotel restaurant serves rather good food just a tad bit more costly.

6/10

Pleasant

10 Sep 2018

Sandy

It was just ok

It was a nice enough hotel, but the service lacked somewhat. When we arrived thee was a workman still attending to some repairs on our room, the chap called the receptionist but must have been told to leave the room so we could go in.. we did request a double bed , however were told they did not have any rooms left, seemed a bit strange as it wasn’t overly busy. We did have a meal there one evening. Over priced for the food we got, but was nice enough

Partner

6/10

Pleasant

04 Sep 2018

Verified traveler

Had to make some last minute booking. Wasn't too impressed with the reviews. Someone posted that you can ask for an Iron and they will keep saying we will bring to your room. Exactly the same experience - Contacted 3 times and everyone we were informed that the staff is locating an iron and eventually no acknowledgment. Plus - Good breakfast.

8/10

Excellent

25 Aug 2018

Gregory

The place was nice and cozy. We stayed there for 3 nights and were asking for iron and staff continue saying that it's in use and we will bring it to you when we have it. They never brought it. Other than that it is nice hotel, tasty breakfast, close to the city.

6/10

Pleasant

09 Aug 2018

Maria

The hotel was ok but the pool was filthy.Had never been cleaned.The water in the pool was thick and had a milky consistency.Never seen pool water like this before

Partner

10/10

Exceptional

31 Jul 2018

Jennifer

Relaxing stay

This hotel was very relaxing. The pool the music were very welcoming after a long day of travel.

Family

10/10

Exceptional

29 Jul 2018

Robert

Great stay

Room is spacious and clean, staff was friendly, a lot choise for good breakfast, large pool, free parking near hotel...only little complaint, pool is open just from 10 am until 7pm!

Partner

10/10

Exceptional

16 Jul 2018

Verified traveler

Beautiful hotel, great breakfast and pool area, very kind staff. Recommend bus system over taxi to save money.

4/10

Poor

12 Jul 2018

Mrs

Extremely helpful staff but ....

This is an old tired hotel. Don’t be fooled by the website. It’s next to a petrol station. The staff however were fabulous.

4/10

Poor

15 Jun 2018

Verified traveler

Very poor service and management

Had to change rooms because the first room’s bathroom was very mouldy and generally in need of maintenance. Service was pretty terrible and the flies during dinner were very offputting! The hotel is not well managed and we had a variety of problems during the stay, including over the bill at checkout!!

Partner

6/10

Pleasant

27 May 2018

Dave

The hotel is a 15 minute bus ride into Florence and the number 23 and 31 buses stop right outside. Staff are helpful and the breakfast is nice. Pool is not open in May. Room was ok but noisy as it overlooked the main road. The hotel receptionist kindly relocated us to a room at the rear of the hotel, which was much quieter. Beds in both rooms were two large singles. Air conditioning was not working in either room in May, so it was hot at night as windows needed to be kept closed to keep out traffic noise.

6/10

Pleasant

14 May 2018

A

needs To improve on the room lighting otherwise you pretty much get what you pay for!!!

6/10

Pleasant

08 May 2018

A

A little far from the center city, cabs charge btw 18 to 27 euros 🤔.
First night was excellent!!!
Following day had mosquitoes in the room, did not put clean sheets and did not change towels.
To go breakfast was packaged toast and yogurt which was not good. But dine in breakfast was excellent wish they would have told us before.
But for the price it was good!!!

8/10

Excellent

16 Apr 2018

Verified traveler

Nice staffs

The location is not close to attractions, but there is a bus stop naxt to the hotel and easy to get to city centre. The staffs are friendly to provide a lot informaion.

Partner

10/10

Exceptional

16 Feb 2018

hisham

Best hotel, best staff , best breakfast

This is my second stay and I will do it again and again

8/10

Excellent

26 Jan 2018

Verified traveler

Above average place and nice facilities. Good stay

10/10

Exceptional

19 Jan 2018

daniela

Best hotel

Excelent hotel!

Partner

8/10

Excellent

15 Nov 2017

Senthil

Stayed for 2 days, access to city was easy,2 euro’s by bus per person one way.
Breakfast and internet very poor.

Partner

8/10

Excellent

21 Oct 2017

Peter

Excellent reception staff, really friendly and helpful. Good to be slightly out of the city - bus is really cheap and easy to master. Really good neighbourhood. Room was light and airy with views across to the hills. Really enjoyed our stay.

2/10

Poor

07 Oct 2017

Joy

Wi-Fi is horrible, dirty towels

Not a 4 star hotel at all. They told me they would fix the wifi but until I leave, nothing has been changed, on the last day, my room did not get cleaned til 3:30PM, I called the house keeper, they just did very rough. Breakfast has less choices. Never experienced a 4 star hotel like this.

2/10

Poor

18 Sep 2017

Verified traveler

The hotel was filthy old and not taken care of.

This hotel should NOT be offered thru
Your service. Completely unacceptable!!!

10/10

Exceptional

17 Sep 2017

Verified traveler

Receptionists very friendly, good english and very helpful. Room was lovely, clean and comfy. Can get the bus into Florence right across the road, very convenient and also free parking. Nice breakfast, lots of choice. Would recommend a stay here!

Partner