Cosmos Hotel Danang

Vietnam , Hoi An - Danang - Central
DA NANG, 117 119 Ngo Thi Si Street Ngu Hanh Son District Da
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20 reviews shown

2/10

Poor

24 Dec 2024

Mandy

Definitely not a 4 star hotel..... 2.5 at best!
On the first morning housekeeping \"helped\" themselves to some money from our room. It wasnt even Dong!

Staff attitute changed towards us when we mentioned the missing money. They basically called us liars.
So many excuses like
- do not disturb was on so housekeeping didnt go in which was not the case
- Maybe when you opened the door the wind blew it away!!!!.......

Never had hot water, lukewarm at best
Cleaning was hit and miss
Mouldy curtains
Very slippery shower floor - ending up with my husband slipping and breaking the shampoo bottle, when we reported the incident to the reception all they could say was \"you pay\"
Never asking if my husband was ok!

Breakfast... well mostly vegetarian food
A lot of food came out of a packet
Not fresh
Eggs to order were always oily
Had to ask for water
Floor oily & slippery when entering breakfast room
Saw the chef smoking in the kitchen when preparing food

Definitely would not recommend this hotel

Leisure Partner

8/10

Excellent

17 Aug 2024

James

I love the staff and it is an awesome location.
Took away a star because the bed is two doubles pushed together.
Cuddling with a partner is not possible.

8/10

Excellent

22 May 2024

Stewart

Staff were very friendly and helpful with any enquiries we had.
Overall the hotel is good and near to beach / bars etc.
Swimming pool is good althought the stairs to the rooftop pool are a bit difficulty.
Breakfast choice was a bit restricted.

Leisure Partner

8/10

Excellent

27 Apr 2024

CHOY HUAT

Nice sea view from the balcony

Leisure Partner

6/10

Pleasant

27 Apr 2024

CHOY HUAT

Breakfast is pathetic, not much variety

Leisure Partner

8/10

Excellent

01 Mar 2023

Daniel

Rooms a bit dated, but staff were amazing

10/10

Exceptional

01 Mar 2020

Steven

Family Vacation

Location, service, cleanliness was good. Breakfast was good, not great, but basic enough you don't have to go looking for food till lunchtime.

We took a hand towel with us, just in case, and upon returning was notified a towel was missing from our room. So, be careful with taking towels out of the rooms.

If you want a reasonable place, it works. Don't expect to have your mind blown.

Friends_and_family Family

10/10

Exceptional

11 Jan 2020

Verified traveler

Would not hesitate to book this lovely hotel again.

Leisure

10/10

Exceptional

26 Aug 2019

Verified traveler

Clean and simple and although the bed frame creaked- I slept very well. Breakfast was good and staff were friendly and willing to help, even if language barrier was sometimes difficult.

Business_and_leisure Friends

6/10

Pleasant

09 Aug 2019

Junko

Very petty staff. Complained to me because one of our towels was dirty and wanted to charge me extra. They also got me mixed up with other guests and wanted to charge me extra for pool towels.
Breakfast room was very noisy with large groups of guests.
Pool area had very few chairs or loungers.

Location was good. Close to beach with lots of cafes nearby.

Despite the good location, nice views and reasonable price I would not stay here again or recommend any friends.

Leisure Family_with_children

10/10

Exceptional

07 May 2019

Huy

The hotel was amazing. We love the way all the staff are working, they so friendly, food service are excellent and our room always clean and fresh. Hotel location only 2 minute from beach (They also have a rooftop pool). We stay there on Mar 19 - 26 (room 1001) and traveled to Hanoi and south VN and come back to stay there for another 3 more weeks (room 906). They meet our expectation; I give them 5 stars and recommend to all

Business_and_leisure Family

6/10

Pleasant

15 Apr 2019

Verified traveler

Bad soundproofing and service can be improved.

We are given a free upgrade to Deluxe Room but on the 5th floor. The room comes with 4 huge windows and extra window in the bathroom. Thought it is airy and plentiful of daylight. But it is not a good choice as its noisy and hot.

The hotel is new but very bad sound proofing. Can hear motorbikes/cars, next door pubs and street sellers. The street sellers are very noisy and annoying up until 1am. We can easily hear doorbells and other room chattings. We will presumed other dwellers can hear us, too.

The aircond vent is located wrongly where our bed does not cool down easily. We set the aircond temperature and fan to the coollest but ocasionally in the night we have to shove away our blankets as it is getting warmer.

Breakfast is acceptable.

Rooftop pool is great view but the access to it is a bit questionable. The sun loungers by the pool is limited and there are just next to the building main aircond compressor.

Location is acceptable as it is close to the beach, eateries and massage parlours.

Da Nang has so many such small running boutique hotels, squeezing in each other small piece of land and expanding up to rush for the ocean view. The building design and usage as a hotel is always questionable. Cosmos is one of the good example. Next trip in Da Nang we will prefer the international brands.

We will not come back to this hotel.

Partner

8/10

Excellent

07 Apr 2019

Verified traveler

Amazing location and great rooms

The hotel is new and the all spaces were very clean. The hotel staff were very friendly but at times almost too much so (knocking to check if I wanted my room cleaned despite the 'do not disturb' light being on etc).

10/10

Exceptional

21 Feb 2019

Fhoooooon

Near Danag beach where you can walk from hotel just 3 minutes. Surrounded with seafood restaurant, club, coffee shop and far from Lady buddha temple just 15 minutes. High recommended!

Leisure Friends

10/10

Exceptional

28 Mar 2024

Laura

La struttura è bella, la camera era molto spaziosa, il letto enorme, noleggiano scooter, il servizio lavanderia restituiva il bucato ben piegato e profumato.
A 2 passi dalla spiaggia in un quartiere con molti locali e frequentato da molti occidentali. La colazione è abbondante, ma carente per il dolce. La piscina sul tetto pulita e panoramica

Leisure Partner

10/10

Exceptional

08 Feb 2024

Matti

Tosi mukava hotelli hyvällä sijainnilla, palveleva henkilökunta kaikkiaan. Toista kertaa samassa hotellissa ja varmaan kuukauden kuluttua taas uudestaan. Ainut negatiivinen asia on että minibaari/jääkaappi oli molemmilla kerroilla lämmin. Mutta asia kyllä korjaantui. Tosi edullinen, hinta laatusuhde 10.

Self

4/10

Poor

07 Jul 2023

laimei

員工服務態度好

10/10

Exceptional

06 Jan 2023

Tracie jane

Absolute brilliant hotel. Friendly staff and great service. Room very clean and comfortable. Hotel 2 minutes walk from the beach. Would definitely come again

Partner

8/10

Excellent

21 Feb 2020

KIM TAK

整體來說都很好

位置方便由機場到酒店也是10分鐘。酒店左右都很多食店和便利商店購買東西和吃東西都方便。步行到沙灘也很近。酒店整體都很好。早餐也很豐富美味。房間也很清潔。

Self

10/10

Exceptional

27 Nov 2019

JUNCHUL