Name: Pearl on the Concho
Address: 333 Rio Concho Drive, San Angelo, 76903, US

8/10

Excellent

19 Jul 2026

Sara

Nice play area and pool.

Family_with_children

10/10

Exceptional

17 Jul 2026

jack

Stayed for 2 nights and it was great! The food from the resteraunt was good. Everything was clean and pleasant. The ac was cold. I will stay there again.

Friends_and_family Family

2/10

Poor

17 Jul 2026

Mark A

This place is a dump. No way it received 7 stars without a lot of cheating. A short list of observation:
--Curtains old, ripped, and holes.
-- Bath tub porcelin is pealing and a hazard.
-- No working fire alarms.
-- Lights burned out all over the main building.
--Office staff appears knowledgeable
-- Working staff needs background checks.
-- Many homeless creeping around the parking lots.
-- Some \"travelers\" are without children. Not a good kid frendly place.
-- Room carpets will turn your
white socks black in minutes.
-- Most of the listed amenaties are either non-existant or broken
-- Pool works but has cloudy water.
Stay away from this place.

4/10

Poor

16 Jul 2026

Mallorie

Great concept for a hotel. Had to change rooms due to pieces of the ceiling falling everywhere. Room keys stoped working after one time use.

8/10

Excellent

15 Jul 2026

Frank

older hotel, but clean and pretty well maintained. Older room and bed but everything worked and was comfortable. Pool was nice. Breakfast underwhelmed.

Family_with_children

2/10

Poor

15 Jul 2026

Leslie

This was the worst hotel we have ever stayed at and chose it because of it's downtown location along the river and where there was going to be a July 3rd concert and fireworks display happening. We booked one room and three nights and after checking in we were told there were some water issues but not to worry because it would be taken care of soon.

Well needless to say the problems were not taken care of and we had no water and were told we have to pay for the first night's stay. However, if we checked out before 11am the next morning we would not be charged for the next three days. We spent the first night there then moved to another facility the next day. We still did not have any water. When we tried to it on it was forcing air out of the faucet but ill no water. I asked the person at the front desk about a refund and they said they were not responsible and that we would have to go to Expedia to get a refund through you since I booked the rooms with you.

10/10

Exceptional

15 Jul 2026

Matthew

This is a nicely renovated motel with a large indoor center with a pool and games. The room was very clean and well maintained. It's not fancy but it's nice and the price was great

Friends_and_family Family

8/10

Excellent

12 Jul 2026

David

Facility is older than it appears in the photos

Friends_and_family Family

2/10

Poor

10 Jul 2026

Bobbie

The room was not updated at all, had a smell and stayed HOT, musky, the amenities that said were there were NOT, the halls smelled of strong chlorine from the pool, could NOT see the river!

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Aubrey

Friendly Staff

Family_with_children

2/10

Poor

02 Jul 2026

Stephen

My first room assigned had a filthy bathroom.....

My second room assigned could not be accessed due to the malfunctioning lock on the door.

My third room had stains and strands of hair on the pillow case. I had my own pillow and was exhausted so I just didn't use their pillows.....

Filthy, filthy filthy

Self

6/10

Pleasant

01 Jul 2026

Amy

It was just outdated and smelled a little musty. But conveniently in town

Self

8/10

Excellent

29 Jun 2026

jessica

Dated property. gr8 for families with kids. no microwave in rooms. beds are very uncomfortable. if solo traveling, as I was, MUST request an exterior room-more quiet. good one night stay before onto the next location. mini breakfast was provided. has a restaurant and bar but was closed for my stay. overall would recommend for a pit stop.

Self

2/10

Poor

29 Jun 2026

Brandi

If you only use the pool, then you'll be fine. Staff was rude and completely unhelpful. When we finally got to our room, we were greeted by the Dance of the Roaches as they scattered when the light was turned on. Eww. But then a rat that ran across my foot in the bathroom. Disgusting. The shower looked like I would need another shower after it.

We ended up sleeping in our clothes on top of the blankets. Absolutely disgusting and so overpriced. $200 a night? Ridiculous.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Michelle

My room was good. The 2 things was quite annoying was the door. The beeping of it when I keep trying to close it would still alarm. And im slamming it hard. Plz fix. 2. The shower mat in there needs to be replaced. Its tearing apart and some are stabbing my feet. Other than that its great. Loved the pool.

Friends_and_family Family

2/10

Poor

26 Jun 2026

Cassandra

Just the pool inside was great

Family_with_children

10/10

Exceptional

25 Jun 2026

Rachel

Old, but clean and fun for a family road trip. The staff was very patient and friendly.

10/10

Exceptional

24 Jun 2026

Don

It was a beautiful place to stay. Everything was convenient and the staff was great

Partner

6/10

Pleasant

23 Jun 2026

craig

Kids running up and down the halls past 1am. Called desk, no one answered

Pet

10/10

Exceptional

17 Jun 2026

Matthew

Great all the way around

6/10

Pleasant

17 Jun 2026

Chloe

The Pearl is an aging beauty right on the river downtown. Lovely view and location. My room was spic and span at first glance but then, I realized kind of shabby. I can understand why some biz travelers like it. My simple king bed room on the 1st floor was clean but not well maintained. Popcorn ceiling with water stains. Soap boxes used to secure a ceiling tile in bathroom. Stained curtains. Tile floor in bathroom was somewhat sticky from spray cleaners. Tub grout was mildewed in a couple corners. Sheets were very worn, over mattress directly rather than a mattress protector. Mini fridge was cold and clean! Tv, and remotes worked perfectly. Breakfast from 7-9 was touted as spectacular but at 8am, was on par with Motel 6 - with extra Mexican breakfast condiments. I wanted to love it. And maybe I stayed in an older section. I did not use the pool or gathering places. But too costly for the experience I received.

Self

10/10

Exceptional

13 Jun 2026

Christine

Nice place to stay

Partner

10/10

Exceptional

11 Jun 2026

Kimberly

Only complaint was dirty carpet and very limited breakfast

Family_with_children

6/10

Pleasant

08 Jun 2026

Frank

Everything closes at 10:00 so get there early even the bar. Over all this place is very dated it needs a lot of work.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Josie

Great location downtown by everything

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Baylie

Family friendly for our 10month old!

Family_with_children

4/10

Poor

05 Jun 2026

Veronica

The room was muggy, stains on the carpet, not happy at all.

Partner

10/10

Exceptional

03 Jun 2026

Amalia

Loved the indoor pool and the climbing playhouse

Family_with_children

8/10

Excellent

31 May 2026

Scott

Clean Slept great like the place

Friends_and_family Family

10/10

Exceptional

31 May 2026

Becky

Awesome 5 stars great place to stay in San Angelo Texas

Friends_and_family Family

4/10

Poor

30 May 2026

Julie

The photos are dated as is this property.

Partner

10/10

Exceptional

25 May 2026

Mysti

We got in late and left early so we’re not able to enjoy as much as we would want to put staff was amazing and we enjoyed the bar for about an hour!

Friends_and_family Family

6/10

Pleasant

25 May 2026

Ashley

It’s getting a little run down

Family

8/10

Excellent

23 May 2026

Nova

Fun place with pool tables, air hockey and a pool.

Partner

10/10

Exceptional

23 May 2026

Jessica

We had a great stay here we loved the pool area ! The staff were all really nice

Family_with_children

8/10

Excellent

21 May 2026

Kevin

Great for kids. Loved the pool,arcade and play area.

Partner

4/10

Poor

20 May 2026

Cynthie

A very sad experience! Major repair work needs to be done in room and on balcony walkway . Room was never serviced during three night stay. Breakfast very meager.

Family_with_children

10/10

Exceptional

17 May 2026

Kayla

No breakfast was served

Family

8/10

Excellent

17 May 2026

Don

The common area had a very strong chlorine smell from the pool.

Self

10/10

Exceptional

15 May 2026

Linda

Pet friendly nice staff clean pool

10/10

Exceptional

15 May 2026

Linda

It's fun for the kids. I like it's pet friendly. And all the staff is awesome

10/10

Exceptional

14 May 2026

Travis

Probably the best family hotel we've ever stayed in. Restaurant had good food and service, rooms clean and pool was fun.

Family_with_children

8/10

Excellent

11 May 2026

Adriana

Friendly and very helpful staff!
The room was spacious and clean but no microwave. I would definitely stay again.

Friends_and_family Family

6/10

Pleasant

06 May 2026

Tracy

Breakfast ended at 9 but staff was removing everything 10 minutes before 9. Rooms are dated but overall clean. It was quiet.

Partner

4/10

Poor

04 May 2026

Felipe

If you have kids & plan on staying there, it’s good. Lots of things to do inside for cheap.

If you’re looking for a nice hotel in San Angelo for a couples’ weekend getaway, this is NOT it. TV was in/out of service both nights we were there. It’s very outdated, yet, they have top dollar pricing… 15-20, 30-gallon trash bags were left around a tree by staff, & was there the entire weekend. Teens-young adults were walking around cars after dark, so it was hard to fall asleep thinking my car would get broken into.

Overall, I’d give it a 2 of out 5. Only thing that was good about it was the restaurant. Pizza wasn’t bad, & my waitress/bartender was good! My wife wasn’t too impressed by the stay. For the same $300 for 2 night stay, I can get a nicer room in DFW.

2/10

Poor

03 May 2026

Abigail

Dirty rooms, rude staff, didn't even bother try breakfast

Friends_and_family Family

4/10

Poor

01 May 2026

David D.

The room was outdated

10/10

Exceptional

01 May 2026

Vanessa

We booked this stay kind of last minute, because we were looking for somewhere to stay, and my daughter saw the indoor pool. She was sold on that feature alone! Everything was clean and tidy. The decor is a little outdated, and the bed was an older spring bed, but it was comfortable nonetheless. But the best part of the whole stay was that my 10 year-old daughter had the time of her life. She enjoyed the pool. We enjoyed the mini golf course and the arcade and table hockey. And I had no idea that San Angelo was as interesting as it is… There’s lots to explore! There’s a lot of outdoor stuff to explore too, so we’re going to go back in the fall and we will be staying with Pearl on the Concho again.

Family_with_children

8/10

Excellent

30 Apr 2026

Shelley

Wonderful staff.. beautiful location.. I was late for. Breakfast but it wasn’t bad

Pet

10/10

Exceptional

29 Apr 2026

Tara

Pool was nice and clean. Bed was comfy! Room smelled stuffy but nothing that a little spray and open door couldn’t fix!! Reminded me of a vintage little vacation place of my childhood (I’m in my 50s) so I loved it!

Family_with_children

10/10

Exceptional

29 Apr 2026

Justin

Awesome

Family_with_children

2/10

Poor

26 Apr 2026

Cale

I had a very disappointing experience at Pearl on the Concho. The room was honestly disgusting. The bathtub wouldn’t drain, they had the A/C condensation line draining directly into the shower with a wet paper towel stuck on the end. It looked completely unprofessional and unsanitary. On top of that, the noise level was unbearable. You could hear everything especially loud music coming from the atrium which made it impossible to relax. The overall environment did not feel safe or comfortable at all. We ended up leaving after only one hour and went to another hotel because it was that bad. To make matters worse, they refused to give us a refund and instead offered to move us to an outside entrance room which made me feel even less safe. There was also a homeless encampment along the river nearby, which added to the discomfort. This hotel looks nothing like the pictures online.
I would not recommend staying here.

Family_with_children

2/10

Poor

24 Apr 2026

Charles

My employee and his family stayed here based on the listing, which was misleading and did not reflect the actual condition of the property. The neighborhood felt unsafe and appeared to have a high incidence of public disorder; it was not what we expected from the hotel's photos and description.
The hotel itself is rundown and poorly maintained. Common areas and rooms were unclean and showed signs of neglect. During their stay the plumbing was a major problem — toilets and the sewer system were not functioning properly. This created unsanitary conditions and significant inconvenience for the family.
Given the discrepancies between the online description and reality, the safety concerns in the surrounding area, and the serious maintenance and cleanliness issues, I cannot recommend this hotel. Management should address basic repairs, deep cleaning, and update their listing to accurately represent the property. Prospective guests should exercise caution and consider alternative accommodations.

Friends_and_family Family

4/10

Poor

22 Apr 2026

James

It didn't go well. The couch was disgusting. My wife refused to walk barefoot on the carpet.

Partner

10/10

Exceptional

21 Apr 2026

Jennifer

Stayed 2 nights. Clean room. Pillows were anwful so we went to Target to buy 2. Exterior room, could hear more outside activity on the 2nd morning(Saturday) early in the a.m.

Had breakfast both mornings. Saturday the waffle makers were out, on Friday morning they were not.

We did try the restaurant on Friday night. We shared a burger and fries and half size pizza.

Utilized the park across the street for a nice 2 mile walk Friday morning.

We did not partake in the extra amenities(pool, games etc)

Partner

6/10

Pleasant

21 Apr 2026

Patricia

Back in its time, this hotel was a Beautiful place, it is run down, elevator out of service, and spiral stairs to the breakfast location are stained, It is not loved by the Management, my room was out dated worn furniture, ( bed was comfy) but the cracked bathtub had me worried.
There is an indoor pool, and families running around, but I didn't feel the love.
I will say the breakfast was hot.

Self

8/10

Excellent

20 Apr 2026

Jerri

Breakfast is not very tasty. The staff is wonderful

Partner

8/10

Excellent

20 Apr 2026

Cassie

Staff was awesome! Rooms were super clean and nice! Pool was good but it could've been way warmer for an indoor heated pool it was super cold. The arcade spot had lots of choices to play but most didn't work or took our change. But over all my kids had a blast and it we enjoyed ourselves. I'd definitely still recommend it to anyone!

Friends_and_family Family

4/10

Poor

19 Apr 2026

Richard

Complimentary breakfast was very poor.

Partner

10/10

Exceptional

16 Apr 2026

Margaret

Overall great stay. Only thing I didn’t prefer (my own preference) was the humidity in the atrium. But in a west Texas girl and not used to any. My daughter loved the pool and Play ground. Food was AMAZING. Once we arrived we didn’t leave until the morning since it had everything. Will be staying here again next month!

Friends_and_family Family

2/10

Poor

15 Apr 2026

Maria

I dont like it

10/10

Exceptional

14 Apr 2026

Alycia

Clean room great air very friendly staff

Partner

10/10

Exceptional

14 Apr 2026

Angela

Ys

8/10

Excellent

11 Apr 2026

Richard

It was all good

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Brady

No bugs

Partner

8/10

Excellent

09 Apr 2026

Suzanne

Shower didn’t drain & tv didn’t work.

10/10

Exceptional

07 Apr 2026

Benny

Clean an good breakfast an pool warm small shower for tall ppl... but ok for sure will be going again 🙏

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Virginia

Clean room, easy access to river walk and downtown, breakfast was just ok.

Partner

8/10

Excellent

05 Apr 2026

Lorenzo

It was ok

Family_with_children

8/10

Excellent

03 Apr 2026

Sommer

Great hotel for families.

Business

4/10

Poor

01 Apr 2026

Emiliano

This place definitely needs an update. Beds were uncomfortable, pillows were like rocks. Front desk personnel were extremely sweet and very helpful changing our rooms from interior to exterior due to the powerful chlorine smell wafting into the rooms.

Friends

4/10

Poor

29 Mar 2026

Jamie

Had roaches on our bed . The staff was super nice and they really wanted to make it better for me but I couldn’t stay there after finding a roach crawling on the bed . There were roaches in the restroom as well . It’s a great place to take the kids swimming if that didn’t happen it would’ve been perfect .

Family_with_children

6/10

Pleasant

27 Mar 2026

Prentiss

Staff friendly room ok

8/10

Excellent

26 Mar 2026

Annabelle

The hotel is an older hotel. But it was still nice enough. We had a view of the river, which was nice. We went during the week so the breakfast was not great. We did not get biscuits and gravy or waffles or there wasn’t even a toaster to toast our bread. We didn’t have any bagels. So it was kind of disappointing. We ended up making us a burrito. The eggs, potatoes and sausage were delicious! The swimming pool was too cold! But overall, we had a very nice stay.

Family_with_children

6/10

Pleasant

23 Mar 2026

Robert

We love coming here kids love the indoor pool but needs to enforce the kids need an adult to be present at the pool more kids than adults

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Stephanie

Great staff

Friends_and_family Friends

2/10

Poor

22 Mar 2026

Jeffrey

Absolutely awful place! Reviews are correct they totally blow off check in times! No excuses Cleaning is separate dept! Management is stunningly inept! When you accept money, booking way in advance & when customer calls days before to confirm, tells you we need to check in on time you have NO REASON WHY THEY CAN'T! A little legal advice to them, when you accept money, we accept check out time, you accept check in time, it's called four corners of the contract! Owner needs to clean out staff and hire capable individuals to run things!! After decades of travel all over the US and out of country this is never, I MEAN NEVER DONE! The room after being blown off, told could not check in until later In the evening, when we did finally,the room was a joke! Not a suite as selected a small room. Bathroom tub dirty, broken door handles, no microwave and the room we waited for so long to be prepared had no tissues in built-in holder no bath soap either! Add in they don't do normal resort shut down on indoor pool and play as resort ls do even in Mexico, they blasted the guest with high volume music and hundreds of screaming out of control kids until almost midnight. The brats were knocking on guest doors as well! Plus over heard a man get double billed and a child who politely ask for help gets talk rudely to by staff! Laundry facilities broken and out of service most of Arcade as well! DON'T USE THIS HORRID PLACE! I wish they had ZERO STARS TO GIVE! MANAGEMENT SHOULD BE EMBARRASSED!!

Partner

2/10

Poor

21 Mar 2026

Dillon

The stay was bad. Rude staff, the hotel’s door lock didn’t even work where you can block the door even after it opens. It’s also a ghetto looking place, will never come here again.

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Steven

This is a great place for families with children. There is a fine indoor pool largely accessible to children, and a playground.
If you are not with children, you may be bothered by the noise. I wasn't, because I like the sound of children. But it was fairly loud.

10/10

Exceptional

17 Mar 2026

Ella

As soon as we walked in we loved the place. Staff was so helpful and the people there were so friendly. I wish we could have stayed longer. Walked down to the river, so peaceful and calming. This truly is a pearl.

Partner

4/10

Poor

16 Mar 2026

DeeAnn

We were supposed to be staying in an ADA room. It was not. We went to Walmart and purchased a shower chair and a handheld shower wand. The building itself is not in good shape. We will not stay here again.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Raymond

The location was VERY convenient for us and we had a view of the river area from our room, so we loved where we were. The staff could not have been nicer.

Friends_and_family Family

4/10

Poor

15 Mar 2026

Kenneth

Paper thin walls - noisy. Outdated rooms, rooms in adequate condition. Except for one staff, all were very friendly and helpful.

Partner

6/10

Pleasant

13 Mar 2026

Jourdain

.

Self

8/10

Excellent

12 Mar 2026

Ashley

A

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Manuel

Only stayed one night....didn't have time to really use anything. Looked nice, however. Very good breakfast.

Self

10/10

Exceptional

11 Mar 2026

Kelsey

Very friendly front desk staff. Fun family pool. Impressed by cleanliness despite age and wear of property!

6/10

Pleasant

09 Mar 2026

Tracy

We did not enjoy the pool or lobby area, it was very very loud and crowded until 11:30 pm the noise was super loud

Family

6/10

Pleasant

09 Mar 2026

Jennie

Hotel rooms was a bit out dated but it served it’s purpose for what we needed it for. Breakfast was limited and was not will organized or place so a lot of people was left standing around or confused on where the line started and ended especially if they were not trying to get a waffle.

Pet

8/10

Excellent

09 Mar 2026

LINDA

don’t know

did t use pool

Partner

4/10

Poor

08 Mar 2026

Jami

The hotel was nice enough for the price but on the day of checkout the hotel staff would not leave us alone. Two separate staff members knocking on the door at 9am asking if we were checking out that day. We booked to checkout on that day, why did they need re confirmation? They also called my phone twice at 10am, I didn’t answer but I assume they were asking if we were checking out that day. Checkout time is at 11 so I don’t feel the need to be bothered by hotel staff until that time.

Partner

10/10

Exceptional

05 Mar 2026

Leah

We where in town for one night and the Pearl was close to the Preforming Arts Center. Staff was friendly, room clean an comfortable. One of a kind find, indoor pool, air hockey, pool tables, games and music.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Justin

For the price we paid...I highly recommend. The property itself is very loud. I could smell weed in my room from neighboring rooms or people outside. Room was clean, great pool area, friendly staff.

Partner

8/10

Excellent

02 Mar 2026

jim

Room was clean and smelled fresh and the staff was very courteous. Very good breakfast also.

2/10

Poor

01 Mar 2026

Lindsey

Got there a little before 3. Wasn’t about to check in due to it not being 3. Okay so I came back at 315. Now they said the room wasn’t ready. Finally was ready after 4. The room was decent. But around 1-2am some of the other guests next door got into a fight. Not a great experience

4/10

Poor

01 Mar 2026

John

The hot water didn’t work and shower was falling apart

4/10

Poor

28 Feb 2026

Robert

Shower head very low, leak out of shower faucet, what looked like an ac hose spit out some nasty hairy clump into the bathtub end. Towels left on bathtub side feel into tub and were already went when I got there. Check in staff put me and my dog (dog was with me at check in) in am inside facing room. No isise. Upon leaving in morninf, approached by someone saying he was the general manager letting me know animals arent allowed in inside facing rooms. After he was done telling me the rules, I told him I did not pick the room. He needs to go manage his employees with the rules, not me. He still with attitude wanted me to know the rules. Even after being told he's barking up the wrong tree. Hotel is not worth 100 a night. Maybe 60 at most like a hotel 6. Towels had what I hope is rust stains on them. Won't be back. Dog wants happy either. Ruff night.

Self

10/10

Exceptional

25 Feb 2026

Laurie

Delicious breakfasts, kind and helpful staff. Rooms a little outdated but comfortable and clean.

Partner

2/10

Poor

24 Feb 2026

angelica

The rooms toilet was clogged and carpet needs updating, phone also not working nor tv.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Bonnie

Bed is so old and sheets like sandpaper
Restaurant is more like bowling alley
Check in staff were awesome
Location is great
Really good place for families we children but not us old people lol