Name: Ambassador Mumbai
Address: Veer Nariman Road, Churchgate Extension, 400020, IN

2/10

Poor

27 May 2026

SHALIN

Below Average restaurant.No visitor is allowed upstairs. Breakfast is also below average.

Family

10/10

Exceptional

03 May 2026

Alice

Amazing staff! The room was nice and very clean. Breakfast was the highlight, great food and choices!

10/10

Exceptional

13 Apr 2026

Hitesh

I found the property better then my expectation. Initially at the time of booking i had concern about the cleanliness, room size, staff etc as this was a very old property. All this concern were put to rest on my check-in. Very well maintianed propert with heritage vibe. Spacious clean rooms. Great Value for money considering its VIP location.

Partner

8/10

Excellent

25 Feb 2026

SAKET

All good. But generally windowless room for me

Self

8/10

Excellent

19 Feb 2026

Dimple

Nice clean rooms, great shower. Friendly helpful staff and great location just off Marine Drive.
Note Expedia says includes airport shuttle service it does not. The hotel can arrange for you but uber is cheaper

Friends

8/10

Excellent

10 Feb 2026

jocelyn

The room was ok. The hotel was well located.

10/10

Exceptional

08 Feb 2026

Alice

The entire experience was wonderful. From the minute we arrived till the time we left. All of the staff was very attentive and professional. Our room was very clean and quiet. The buffet breakfast is amazing. We will definitely book this hotel again if we return to Mumbai

6/10

Pleasant

07 Feb 2026

Gurdeep

Very Dated and needs a full on renovation. Not the cleanest of rooms. Bathroom suits are from 1990’s with cream plastic shower and taps. Water pressure is good. My shower head was blocked by dirt so someone had to come and open the shower head with screwdriver and clean the dirt out of it to unblock.

Rooms also smell a little of Damp as Bathroom was not the most ventilated of places.

The best thing was their food, very good chef and staff is nice too. I would not Stay here again, specially for the price which was about £140/night, definitely not worth that sort of price range.

Business Self

10/10

Exceptional

31 Jan 2026

Jai

Room was very good, AC worked great and kept room nice and cool. Every thing worked and very good rain shower head. I would definitely stay here when I am in Bombay.

10/10

Exceptional

14 Jan 2026

Munira

Went out of their way to make sure the stay was comfortable
The staff were very friendly and helpful
Listened and right away executed on anything shred

Self

8/10

Excellent

24 Dec 2025

Vineet

I usually stay at five-stars when I’m in Mumbai, splurging a little bit while still finding a good deal online that fits within my budget. But Mumbai hotel prices have gotten out of control and this time they were unusually high at my usual spots, so I booked The Ambassador (a slightly dated 4 Star) instead — and I’m genuinely glad I did.

The location, right off Marine Drive, was perfect for me.

The room/suite was spacious, clean, and tastefully done, with a sense of quiet elegance rather than flash. The bathroom was excellent, and the shower had fantastic water pressure, which honestly makes or breaks a stay for me.

What really stood out was the classic Indian hotel vibe. The Ambassador may seem a bit dated in terms of design, but I actually like that they don’t seem to be trying to imitate a modern Western luxury brand — to me, that’s exactly its strength. Think dark wood, traditional artwork, bas-relief details, and general old-world charm. It felt nostalgic in the best way, reminding me of the heyday of 1980s and 1990s Bombay — refined, confident, and unpretentious.

Breakfast was good and satisfying — fresh, tasty, and well prepared, though the variety was a bit limited. Service throughout the hotel was warm and attentive.

Overall, for the price point, this was excellent value. A comfortable, classy stay with character and history. I would happily stay again and recommend it to friends looking for something authentic and well run rather than cookie-cutter luxury.

Business_and_leisure Self

8/10

Excellent

16 Dec 2025

Preeti

In need for some serious maintenance + upgrade
Pros:
-Very courteous and friendly staff
-Decent breakfast spread / food
-Comfortable and clean beds. Decently sized rooms
-Superb location for access to all of Mumbai by train, metro, cab & bus. Walkable to major attractions.
Cons:
-Terrible state of bathrooms. No ventilation fans. BLACK MOLD in the shower. Woke up with headaches & insisted on changing rooms asap
-Bathrooms are 2 levels higher than the floor in the room! Needed an additional stool to get in. Very Strange.
-Room Tariff does not justify the dated rooms. I guess they charge for the location.
Special mention to Mr.Naren for helping me out with change of rooms. Very kind and accommodating gentleman. Thank you sir.

Business Self

10/10

Exceptional

06 Oct 2025

Edgar

Nice location in Mumbai, walking distance or short taxi ride to most sites. Great Staff, very friendly 👍 Special thanks to Vishal for being so helpful and friendly!

Friends_and_family Friends

8/10

Excellent

27 Sep 2025

Nadia

Fantastic staff willing and eager to help. They are in the process of upgrading and remodeling. Location is great.

Self

10/10

Exceptional

29 Aug 2025

DEBASISH

This place is like going back in time yet being in the center of things in a bustling city. I wish I could have done more. I enjoyed the short time we had. The staff and services, dining and room service were great.

Leisure Family

8/10

Excellent

16 Aug 2025

Lars

One of the old premier hotels that is showing its age. Could benefit from a facelift.

Business Self

8/10

Excellent

20 May 2025

Denise

The management, staff at the front desk as well as the cleaning staff were very friendly, helpful and hospitable; I would recommend this property because of this anytime.

Leisure Family

8/10

Excellent

17 Mar 2025

SHARIEM

Average

Need to have the bathrooms renovated

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

Vinay

Nice old fashioned hotel with very helpful staff

Leisure Self

10/10

Exceptional

28 Feb 2025

Sumati

Wish they had a pool.

Leisure

10/10

Exceptional

16 Feb 2025

Sultana

Location was very good. Breakfast Buffet was very good. Staff was very friendly and caring.

Leisure Family

10/10

Exceptional

15 Feb 2025

Ns

Comfortable snd large suite

Leisure Self

10/10

Exceptional

02 Feb 2025

Malcolm

Very convenient location. Dated but elegant hotel. Excellent staff. Very good breakfast selection.

Leisure

8/10

Excellent

03 Jan 2025

Sharmila

Good hotel, needs a little updating. Staff were excellent.

8/10

Excellent

13 Dec 2024

PAMELA

Excellent walkable location.

Leisure Family

8/10

Excellent

15 Nov 2024

Anthony

Great location, but the glory days have passed

One of Mumbai's longest serving hotel and it feels a little past its best. The location, for me is just about the best in the city, but the well worn feel and less than cheery staff gave it a very 3 star feel, which for the price they charge is a little disappointing.

Friends_and_family Friends

8/10

Excellent

03 Nov 2024

Paul

Good location

A good hotel in good area close to Marine Drive. Rooms we clean and comfortable and a good size. It is an older hotel with a bit of charm. Just near Churchgate railway station where some tours start or end. Plenty of restaurants or cafes close by.
Only complaint was some rooms a bit musty, but they were happy to move us and shower in morning time sometimes was cold

Friends_and_family Friends

10/10

Exceptional

31 Oct 2024

Ozra

Best Hotel

We stayed for 6 days , had excellent experience. Rooms are very clean , Comfortable. Front desk , lobby staff, everyone one was super nice and helpful . Room service was excellent. Very fast . You get the 5 star service. Restaurant food was tasty . I want to thank every one special Sunjay Tiwali the food and beverage manager who went back and forth to make sure we are comfortable and receive the best service . Hotel is located in the best area , 50 feet from Marine . Walking distance to many bars, coffee and restaurants.

Partner

10/10

Exceptional

04 Sep 2024

Rutuja

Good stay

2/10

Poor

16 Jul 2024

Baburaj

After two nights of leaky, moist and humid stay we were moved to a dry room (thanks to Ayesha) but it should have been done in day one itself.

Two onsite restaurants were pretty good, had aging but clean interior, good food and great staff.

Leisure Family

10/10

Exceptional

16 Jun 2024

Amit

Excellent

10/10

Exceptional

30 Apr 2024

Dhruv

Explore Mumbai from Ambassdor major attractions are nearby and mazing taxi service will get you at a reasoable price. Excellent food options right outside the hotel

10/10

Exceptional

04 Apr 2024

Ramona

A great stay.Hotel staff simply outdone themselves

Our stay started of good when we booked in. We then decided to extend our stay due to my once in a year special day. As soon as the recipient Suyoj realised it was my birthday, our stay went from great to super stunning. Ayesha from House arrived with flowers and Roihet decorated the room, flowers and gifts were brought. A huge cake was sent to the room. Simply stunning.

Partner

10/10

Exceptional

11 Mar 2024

Sunit

Spacious rooms. Very helpful and accommodative staff. Good location.

Leisure Family

8/10

Excellent

13 Feb 2024

Roger

In a great location by Marine Drive, with good nearby restaurants and shopping opportunities. Also a short walk away from several key locations.

Business_and_leisure Partner

6/10

Pleasant

04 Feb 2024

Rajan

Below average hotel

Went for a week and on work and with the wife, was very disappointed. Rooms are very old and dated and the hotel is out of date. We managed however and probably will not stay there again.

Business

10/10

Exceptional

31 Jan 2024

R

Very fancy and luxurious hotel

The Ambassador is a very nice hotel and we had a great stay. Their lobby is very fancy and our room had a lovely seating area as well as a marble bathroom! Bed was very comfortable. It's a little bit far from the area that we wanted to visit like Fort and gateway to India but otherwise it is a perfect hotel.

Partner

6/10

Pleasant

16 Jan 2024

Bijan

I have stayed in this Hotel numerous times and have satisfied with it. However the time I found the rooms quiet rundown and in need of renovations. The staff were very helpful and efficient as they had been in previous stays

10/10

Exceptional

26 Nov 2023

Moonisha

I booked this hotel for a couple of days to spend with my parents in Mumbai. The staff were so lovely leaving us with such good memories of our few days in Mumbai. They were super helpful, very polite and dealt with any queries as soon as possible. They also made a cake and decorated the room with balloons for my mother’s birthday when I asked them for just a little something. They made a whole cake! Thank you once again to all the staff, and the desk staff! You all really made our stay nice and easy and very memorable. The only meal we had at the hotel was the buffet breakfast, and again the selection on offer each day was delicious. The chef also memorised my omelette order after the 1st day and would make it for me each morning. The staff would regularly refill out teas/coffees as and when we wanted. I’ve stayed at many hotels and the service received at the Ambassador has truly been one of the best I’ve experienced.

Leisure Family

10/10

Exceptional

12 Nov 2023

Nanda

Very good stay. Attentive and caring staff, always helpful and friendly.

Friends_and_family Family

8/10

Excellent

23 Sep 2023

David Antonio

Very recommended!

My experience was really great. The hotel is near to Marine Bay and some really cool restaurants that mixes the traditional indian food with foreign spices.
Museum and Flora Fountain are not so far away.
I arrived late and the personal were kind enough to authorize me a late check-out.

Self

10/10

Exceptional

10 Jan 2023

Jason

Fully recommended for a quiet and convenient stay.

Quiet and convenient character hotel. The security and staff were courteous and very useful in chatting to Taxi and Uber drivers. It was a pleasant stay in a clean and quiet hotel. Full recommended.

Self

8/10

Excellent

19 Jun 2022

Varun

they have to up their game for the location

Business Self

6/10

Pleasant

21 May 2022

Saqib

Location is prime, staff is good, but the property maintenance and amenities can be better.

Business Self

10/10

Exceptional

30 Apr 2022

Ami

The property is neat and well maintained. No mould in rooms or bathroom. Smells fresh. In room dining service is good and the food is amazing!

Leisure

10/10

Exceptional

02 Apr 2022

Verified traveler

This was my first time staying at the Ambassador. Fantastic location with easy access to all the major attractions with easy access to public transport, restaurants and entertainment.
The service is excellent and all the staff are very personable and welcoming.
Mr. Manvendra Rashk, the general manager, was very particular and went above and beyond in making certain that the quality of the services at the hotel are excellent.
The quality of the room surpassed our expectations.
Will definitely plan on using this hotel in my future visits to Mumbai.

Friends_and_family Family

10/10

Exceptional

01 Sep 2021

Verified traveler

Had a very comfortable stay at the Ambassador with family. Location is extremely convenient and many shopping/eating/tourist places are within walking distance. Transport is very easy to get. Facility is great, food is very good and hospitality is unmatched.

Friends_and_family Family

10/10

Exceptional

15 Mar 2020

Verified traveler

I always stay at ambassador as conveiniant and easy for me while I do my running around

Business_and_leisure Family

8/10

Excellent

01 Feb 2020

Verified traveler

Vicinity to Marine drive. The staff was courteous and prompt.

Friends_and_family Family

6/10

Pleasant

22 Jan 2020

Oystein

Good location

Good location, especially for the Mumbai marathon which was our reason for coming to Mumbai.
There is a definite need for an upgrade. AC/light controller didn’t work, it either went to the coldest or the hottest setting. The control chip was hanging by a wire outside the wall socket. A hole in the bathroom wall, big enough for a mouse. Didn’t see one, but ants seem to enjoy this grand entrance to the facilities.
They were painting the hall walls outside our room in the evening and night instead of daytime only. Paint smell and constant noise outside our room was not desirable. Will probably pick a different hotel next time, if rooms are available. If not, I can stay here again.

Partner

10/10

Exceptional

19 Jan 2020

Verified traveler

reception smile

Leisure Self

10/10

Exceptional

06 Jan 2020

Verified traveler

There was some noise from the AC. Otherwise all fine.

Friends_and_family Family

2/10

Poor

29 Aug 2019

Verified traveler

Not recommended

Positive parts: #1. Housekeeping services. Room was clean.
Negative parts: #1. Smoking rooms located on same floor as non smoking. At times my room was full of cigarette smoke smell. #2. Construction noise. #3. Overwhelming smell of epoxy from construction. #4. FOOD POISONING from room service food. I lost 2 of my 3 days in Mumbai due to the sickness. I was here for work and could not work. When I told reception I got food poisoning from the food a girl suggested I only sick from the weather. I had already been here 6 weeks, adjusted to the climate and heat was not the problem. Again at checkout, as I paid 1800rs for the food that made me vomit, she suggested it was something in the air. 5. Except for housekeeping and luggage men, the employees had a negative vibe.

10/10

Exceptional

05 Aug 2019

Verified traveler

It's nice property to stay ,. It located in amazing place and it has easy access too.. I loved it

Business Self

10/10

Exceptional

05 May 2019

Verified traveler

The Ambassador is a outstanding hotel in almost every way except the front desk staff could be a bit more pleasant and make the guests feel more welcome. This is the only hotel i stay at when i travel to Mumbai and think that restaurant staff , food quality ,room service ,housekeeping and general staff go far beyond expectations but front desk made me feel a bit unwelcome especially after staying here on multiple occasions. I will be returning in April and hopefully this very small issue will be a misunderstanding and the room service most certainly made up for this issue. The service provided by Mahendra was exceptional and food and beverages were delivered with a positive and happy smile. Keep up the great work.

Business_and_leisure Family

10/10

Exceptional

01 Apr 2019

Verified traveler

Location is excellent and the hotel has kept its charm from years back when I stayed there

Business Self

8/10

Excellent

23 Mar 2019

Paul

Good, but needs an update.

Great location, close to many good restaurants, Mumbai cricket club, Churchgate station and an easy walk to Gateway to India. Rooms were clean, but the decor was very dated. The outside of the property looks quite run down.

Family

6/10

Pleasant

16 Mar 2019

Madhukar

Lost glory in a thriving world

The ambassador is a shadow of itself. In an area that’s thriving for business and leisure travel - it’s a right priced and sized hotel if you don’t want to stay at one of the luxury brands Nextdoor - but they need to define their space and not compromise on the basics that are non negotiable and locally not expensive - the in house cafe food was poor, cleanliness in bathroom was average - quality of linen was very poor. Proximity to marine drive where one can enjoy outdoors is a major plus and they just need refocus and some $$ upgrades

10/10

Exceptional

12 Mar 2019

Niks

Location. Location. Location.

Anyone who has lived in Mumbai will know about the location of this hotel. The marine drive is exactly 90 seconds walk (yes, I did calculate it) and Churchgate is 3mins walk. Absolutely amazing location.

The staff is very nice and friendly. Breakfast menu is exhaustive and room service is at the same rate as restaurant menu.

Friends_and_family Partner

6/10

Pleasant

05 Mar 2019

Verified traveler

I reserved one room for my wife friends and reception made many problems for them.while they could mail me and ask about that in the meanwhile I talked to them by mobile , yet they made another problem .after one hour it was solved

Leisure Friends

8/10

Excellent

20 Feb 2019

Verified traveler

The hotel is a bit outdated but the rooms are clean and the location is perfect.

The staff is very friendly and courteous.

Friends_and_family Family

10/10

Exceptional

12 Feb 2019

Sunitha

Happy to have chosen the Ambassador

All the staff at the Hotel were extremely helpful
I would specially commend Mr Vaibhav Rai for his help in al aspects.He was always willing to help with a smile. I understand from the manager he is s a \" loveable Devil\"
He went out of the way to help my husband who fell sick on getting more rest.
The Hotel restaurant staff aslo went out of the way and made yogurt rice for him.
Thank you all

Partner

10/10

Exceptional

10 Feb 2019

Kumar

Good place to stay in downtown

Nice hotel on the heart of the city

Family

10/10

Exceptional

19 Jan 2019

James

This is an old hotel so don't expect it to be in new condition. However, the ambiance makes up for it's age, It was clean, had good buffet breakfast, super friendly & helpful staff, and is in a good location for seeing the sites.

Partner

10/10

Exceptional

08 Jan 2019

Verified traveler

The staff were really courteous and efficient. The hotel has a fancy 1930s look which we loved since it gives its a heritage property feel. If you are looking for a modern chic feel please don’t book this hotel.
The hotel has its own character and the staff make you feel the real Indian hospitality which a lot of new age hotels lack. The location couldn’t be better for this amazing property.

Leisure Partner

6/10

Pleasant

03 Jan 2019

Willem

Our stay at this former luxury hotel left us somewhat disappointed as we were expecting more. Door staff were great, front deck staff were good, coffee shop/breakfast lounge staff require training and could not cope with number of visitors. Shocked to not have hot water available before evening checkout prior to international flight. It is located in a great location

Leisure Family

10/10

Exceptional

02 Jan 2019

Verified traveler

Fabulous location, staff were extremely friendly and helpful and the breakfast was amazing. I would definitely recommend this hotel.

2/10

Poor

30 Dec 2018

Allan

Street sounds on 8th floor facing street nearly drove me nearly crazy!
I recently stayed on the 8th floor facing the street with views of the street,sea.
Windows urgently require double glazing, trying to sleep was a nightmare with the sounds of so many drivers constantly beeping their horns.
It is unbelievable that Ambassador top management have not already addressed this problem..Are they so tight fisted that they cannot install sound proofing on all windows facing the street?
My other concern was the bed which has certainly seen better days.
Apart from this major sound/bed problems the staff were just amazing,very friendly,the breakfast most enjoyable.
Room was very tidy & very clean.
The company Directors have a responsibility to address these issues.

6/10

Pleasant

27 Dec 2018

Rachel

Good location, nice area. Nice reception and common areas. Helpful staff. Clean rooms. Need bathroom updates, old worn fixtures. No hot water but clean and working fine. Lovely pillows but rock hard mattresses. Rooms clean and bright.

10/10

Exceptional

13 Dec 2018

Naranbhai

very nice hotel great value for money. would consider using it again.

8/10

Excellent

06 Dec 2018

Verified traveler

Close to all amenities just missing some outside seating eg tables with large umbrellas to give some shade if reqired.

10/10

Exceptional

06 Aug 2018

NIKUNJ

Great experience and location.

Awesome stay. Awesome courteous staff.
Prompt service.
I am a Bombaite and I rate this is location as the prime-most. Hotel is in THE best area - safe and everything high profile within its reach.
Fin you can afford just stay here.

10/10

Exceptional

14 Jun 2018

Allan

My wife & I loved our stay here.
Lovely friendly staff,Banquet just delicious,facilities,great bed...need to buy a bed as comfy as this.
We shall return again soon.

8/10

Excellent

08 Apr 2018

Luciano

A nice sweet getaway

Was Avery nice stay and everything was just so perfect

Family

4/10

Poor

03 Apr 2018

yogis

Great location, but faded glory of hotel

Chose the hotel as it was the only 4-star in the neighborhood. The older hotel's glory was definitely faded. Front desk staff very unfriendly. Breakfast café and room staff fine. Many infrastructure fails: room lights hard to work and understand; had to move rooms due to no electricity when we returned after a day out; secure Wi-Fi disappeared after the first evening - leaving us stuck to do our city research. Renovation was not mentioned and banging started next door (!) at 10AM. Rooms were not that clean or appealing. On and on. Had to elevate complaints to the hotel manager - who took action swiftly. But getting to him and past surly front desk staff was just a drag.

8/10

Excellent

12 Mar 2018

ROGER

Marine Drive

Excellent location.Helpful staff.Good quality meals.
Hotel lacks a bar

Family

8/10

Excellent

18 Feb 2018

Kirwan

Great stay in a good area and service was great thanks

10/10

Exceptional

01 Feb 2018

KONA YERUKUNONDU

The staff was very courteous. The service was excellent. It is value for money.

Partner

8/10

Excellent

01 Feb 2018

Verified traveler

experience was comfortable

8/10

Excellent

29 Jan 2018

Verified traveler

Old world charm, needs some maintenance.

The hotel is located in a beautiful part of Mumbai. The hotel had an old world charm to it. However some maintenance is required. For instance the door frames were a little chipped. The bathtub in my room was cracked and broken. Water would stagnate in the tub while showering. These maintenance issues need to be addressed. Don’t expect a great view if you stay on the lower floors.

6/10

Pleasant

02 Jan 2018

Verified traveler

Ambassador hotel needs to be renovated

The hotel is at an excellent location, but it needs a complete makeover to continue giving value for money.

6/10

Pleasant

10 Dec 2017

Shabbir

Sometmies lights were not working in the bathroom. So have to call reception desk. No soap in sink area.

6/10

Pleasant

14 Oct 2017

Dushyant

Too old a hotel....so has its own set of problems.

2/10

Poor

22 Aug 2017

Verified traveler

worst hotel stay

The room was extremely small, the size of a match box. I have stayed in much bigger rooms than this in the tariff charged. Its an old hotel so all the fittings and furniture are old and disappointing. The washroom was old fashioned. On top of that, the hotel charged me for two people whereas i had stayed alone. No amount of reasoning could make the person at the front desk understand that the room was for single occupancy.

Overall an extremely disappointing and terrible experience. Never going back...

6/10

Pleasant

08 Jul 2017

Verified traveler

Awful beds-did not sleep all night.

This hotel has the worst and most uncomfortable beds. I was surprised to see other reviewers liked these beds. I could hardly sleep all night. Hotel is in good location though. Other than that, nothing great about this place for the price. I would not stay again.

4/10

Poor

01 Jul 2017

ANIL KUMAR

Not as expected and heard the name of this hotel.

Toilet very small including room with bed linen seems exhausted and bad shape.

6/10

Pleasant

11 Apr 2017

Verified traveler

Historic and good location but far from perfect

Historic and old-school fancy, it has an appeal. But considering the rates, the building could use a little bit of upgrades. Shower spray was really erratic and unpleasant, for example. Outlets had too many things plugged into them and were hard to reach. I think some didn't work. Some staff seemed to be expecting tips every time they moved your bag from one inch to another when checking in/out. I was also a bit soured that they wouldn't offer the 50% rate for checking out before 6pm because I booked though a third-party (hotels.com). They claimed that because they were fully booked, they couldn't offer refunds. But I didn't have to tell them I was checking out, I could have just left and they wouldn't have been able to fill that room, so if anything I was helping them out and they should have upheld the policy regardless of how I booked. They also wouldn't provide a receipt since I booked on hotels.com.

Overall it was fine but definitely look at other options in the area- I unfortunately can't compare it with any others neaby, but I also stayed at a big international hotel Westin Garden City in Guragon (which is not a good location if your primary purpose is tourism or sightseeing) but that hotel is among the highest standard hotels in the world and per night rate is not that much higher than it is at this hotel.

6/10

Pleasant

30 Mar 2017

Anil

Central location, near the sea

The hotel's best point is that it's on Marine drive. The staff is friendly and professional. However, the rooms are old and small. The toilet in my room leaked. The lobby is pretty shabby.

2/10

Poor

24 Mar 2017

Verified traveler

terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible

10/10

Exceptional

12 Mar 2017

Pankaj

Awesome

It was great

10/10

Exceptional

18 Feb 2017

Foodie

Great location close to the sea and amenities

We loved our stay at this luxuries hotel. The reception staff were polite and professional. Mr. Pinge, the manager dealt with an issue we had in a professional manner and he went out of his way to sort it out. The porter Mr. Khan who has been working at this hotel for more than 25 years, was also considerate and polite. We felt safe and enjoyed our mini family break immensely.

The room service was exceptionally good. They patiently dealt with every request about replenishing the items in our room.

The breakfast had a delicious spread. If you love Indian food, especially south Indian food, then you should certainly give it a go. There was abundant choice from Indian to continental including authentic fluffly idlis (steamed rice cakes), sambar (medium spicy dal curry), 4 types of chutneys, puri, aloo bhaaji, porridge, chicken sausages, waffles, omelettes, ham, cakes, variety of cheeses etc to cater for every palette. Tea was served at the table.

The location is extremely good too. Sea is just 2 minutes walk on the right of the hotel. You can buy a variety of clothes from Asiatic department store which is located opposite the hotel at the left, 5 minutes walk. Baskin Robin's ice-cream shop is just on the right of the hotel. Churchgate station is 2 minutes walk. You can eat in the hotel, or there is the famous Gaylord restaurant opposite Ambassador on the left (5-6 minutes walk).

All in all, a very good stay, the rooms are spacious and clean too. Go for it!

6/10

Pleasant

05 Feb 2017

Verified traveler

Convenient but dirty rooms.

Average.

Family

6/10

Pleasant

24 Jan 2017

Swiss

Situated in City centre

Old Hotel which is ok but Staff is very inefficient..

Not so friendly n not highly motivated

2/10

Poor

17 Jan 2017

aman

Rip off, lacks basics, bad stinking rooms

Lacks basic facilities, basic equipment in the room doesn't work, photos are misleading, hotel is very old

8/10

Excellent

25 Dec 2016

Verified traveler

A week of cirvket in Mumbai

Enjoyed this old world hotel. Great location and the rooms were good.

Service in the restaurant, house-keeping and room service were excellent. The reception staff were mixed - some excellent but a couple who were not really the best!

Loved our stay and would stay again

8/10

Excellent

19 Dec 2016

Verified traveler

Great location. Good hotel. Everything nearby including famous marinedriva

4/10

Poor

19 Dec 2016

Jaideep

Not worth for money charg. No health Club facilite

Will not rcomend. Short staffed to handle guests for check-in formalities. Although staff members are courteous.

2/10