Name: The Taj Mahal Palace
Address: Opp The Gateway of India Apollo Bunder Colaba, Mumbai, 400001, IN

10/10

Exceptional

07 Jun 2026

Kathryn

Amazing, the most wonderful weekend, think it’s the most wonderful place I have stayed in years! Worth every penny and I would come again!

Self

10/10

Exceptional

25 May 2026

linda

Beyond wonderful fantastic staff attention to details brilliant. So wished we had booked for longer.

Partner

10/10

Exceptional

24 May 2026

Simon

Best experience ever

Partner

10/10

Exceptional

24 May 2026

Michael

Quality hotel, made exceptional by the staff

Partner

10/10

Exceptional

23 May 2026

JANET

Everyone so very friendly and helpful. Gorgeous hotel. Great food and ambience is over the top. Best check in I’ve ever had and they upgraded our room to a suite. Had pick up at airport and drop off at cruise terminal so it was all seamless. We hated to leave/ loved the quiet pool area

10/10

Exceptional

18 May 2026

Fred

Great

Partner

8/10

Excellent

18 May 2026

Mithilesh

Few hotels carry the weight of legacy quite like the Taj Mahal Palace, yet the experience does not always match the expectations that stature creates. Certain areas, especially the lobbies and connecting corridors, are frequently congested with tourists and visitors. At times narrow and crowded, these spaces erode the sense of exclusivity one anticipates in a hotel of this standing and diminish what might otherwise be a consistently refined atmosphere.

The dining also disappointed. Breakfast at the Sea Lounge was underwhelming: presentation and quality lacked distinction, and the variety was limited compared with hotels of a similar calibre. It made for a rather disappointing start to the day.
There is a tendency to lean on past glory. The hotel’s heritage remains its defining strength, yet it sometimes does so at the expense of delivering a contemporary, consistently elevated experience in line with its reputation.

That said, the property’s sense of history is genuinely compelling. It is not merely a place to stay but a living archive of a certain Bombay elegance. Corridors adorned with fine paintings and quieter corners allow one to feel the weight of its legacy. The staff are attentive and responsive, which complements the setting.

For those familiar with its storied past, particularly guests from the region, the hotel holds particular charm. Nevertheless, it is not a place I see myself returning to, as there are superior hotel experiences on offer in Mumbai.

Family

10/10

Exceptional

17 May 2026

RUSSELL

One of the finest hotels in the world

Self

10/10

Exceptional

13 May 2026

Budhi

Everything was excellent

Partner

8/10

Excellent

11 May 2026

Piyush

Complimentary snacks could have been better with the stay.

Family

10/10

Exceptional

07 May 2026

Grant

One of the nicest hotels I’ve ever stayed in. The staff was amazing. The room was large, clean, and comfortable. Highly recommend staying here.

10/10

Exceptional

05 May 2026

Davinder

Excellent hotel,staff ,location

Friends_and_family Family

10/10

Exceptional

03 May 2026

Colleen

Beautiful stay all around. Would stay again without a moment’s hesitation

Self

10/10

Exceptional

30 Apr 2026

Sanjiv

Amazing as usual in Taj
Great location.
And best hospitality comparing to other 5 star hotels.
Wah Taj 😊

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Berta

Excellent hotel. Very clean. Nice, helpful staff
Great location. Excellent restaurants

Family

4/10

Poor

28 Apr 2026

Mr R

Dear Sir/Madam,
I am writing to lodge a formal complaint regarding my recent stay at the Taj Mahal Palace, Mumbai, which was booked to celebrate my 40th wedding anniversary. This was a significant personal milestone, and it was extremely disappointing that the experience was overshadowed by repeated service failures and poor organisation, falling far below the standards expected of a five-star hotel.
My package explicitly included breakfast, high tea, cocktails at the Palace Lounge, ironing of two garments, a one-way airport transfer, hot and soft drinks, access to the business room, lunch, and dinner.
Upon arrival at approximately 2:30 pm, we were informed that lunch was no longer available. At the same time, I reconfirmed our 5:00 am airport transfer and 4:00 am wake-up call, only to be incorrectly advised by reception that the transfer was not included and would incur an additional charge. This was rectified only after I produced evidence of the booking terms. As lunch was unavailable, we proceeded to high tea, which was the only aspect of the stay that met expectations.
Further issues arose when we attended the Palace Lounge shortly before the scheduled cocktail service and were told it was full, with an estimated wait of around one hour. As this formed part of the package purchased, the situation was unacceptable. Alternative arrangements were made only after I raised a complaint.
I also attempted to reserve dinner at Loya for 8:00 pm, but was offered a 10:00 pm seating

Partner

10/10

Exceptional

24 Apr 2026

Alan

The hotel itself is immaculate. The rooms are clean and climate controlled to perfection. We had a room with a view of India Gate and couldn’t have asked for more. The room was individually furnished and cleaned daily or on request. The en-suite had both a bath and separate shower and was stocked with essentials for your stay. The breakfast was all you could eat of multiple cuisines. Something to suit everyone. Staff were attentive and friendly and there are multiple restaurants to choose from. We thoroughly enjoyed our stay

Partner

6/10

Pleasant

22 Apr 2026

Abhas

This is a legacy hotel that's showing it's age despite the renovations. We had expected a lot more glamor or impressive

10/10

Exceptional

22 Apr 2026

Michael

Paradise in the middle of Mumbai. I barely left the premises. The food options are great but don’t live up to the establishment.

Self

10/10

Exceptional

16 Apr 2026

Lopa

The Taj Mahal Palace Hotel is simply the best, why stay anywhere else? Staff are friendly and attentive and nothing is overlooked by them. One day I was reading a book, next day I found a lovely Taj bookmark left beside the book. Fruit in your room, all essentials restocked everyday, all my cosmetics beautifully arranged and everything neatly tidied away. Food and drink service is exceptional in bar and restaurants - The Golden Dragon restaurant is particularly memorable. A window seat for breakfast so that I could look out at The Gateway of India and the Bay. Nothing is too much for The Taj staff. Outstanding service, warmth and hospitality. The building itself is beautiful, historic and fascinating too.

Partner

8/10

Excellent

14 Apr 2026

Jasminder

It was a very pleasant stay for my family and myself. We were welcomed in the most beautiful way and were treated so respectfully whilst we were here.
Breakfast service was slow and often orders were incorrect or even forgotten. Would probably help if orders were written down.
It still felt slightly colonial where white guests seemed a priority.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Michael

This is an amazing historic hotel with great staff, it was a pleasure to stay there a few days. Everyone helpful, many areas to hang out and enjoy the ambience. Would love to come back

Partner

10/10

Exceptional

09 Apr 2026

Bhupender

Excellent location and experience

Family_with_children

10/10

Exceptional

06 Apr 2026

Narendra

Brilliant cannot fault anything. Staff, food, room all was fabulous. Memorial stay

8/10

Excellent

01 Apr 2026

Thomas

Room was very clean

10/10

Exceptional

25 Mar 2026

Priyankar

Was there for the weekend with my elderly parents, as an ex-Mumbaite, had always been my dream to stay in this iconic place and it lived up to all its hype

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Lakshay

The best is all that I can say. Its a whole different world in there. Dripping in hospitality, sitting in the lap of luxury, it THE Taj.

Partner

10/10

Exceptional

22 Mar 2026

Manish Kumar

Very welcoming staff from pickup at airport to reception and in room check-in. Will definitely visit again for longer time period.

Family_with_children

10/10

Exceptional

19 Mar 2026

Ligia

Everything was absolutely AMAZING at this hotel...next level AMAZING, from the second you enter the hotel lobby, an aroma of flowers hits you...the smell was out of this world AMAZING. It smelled like a beautiful French Garden. I've never experienced anything like it before. The staff is also next level AMAZING, every little detail is though out too, so you feel like the most important person and felt so welcomed!!! We felt like royalty. The room was perfect with a Sea View, the bathroom had a shower and separate soaking tub and all amenities...robe, slipper, natural loofah for exfoliating your body and everything else one would need to use in a bathroom. We had fresh flowers and fresh fruit ready for us to enjoy. Our mini fridge was stocked with drinks, chocolate bar, milk for coffee and tea. Also had a french press to make fresh coffee in our room. The only thing that could be improved...the mattress was a little too firm but the bedding was AMAZING and very luxurious, so that made up for the mattress being too firm.

Thank you for a Totalling AMAZING hotel experience!!! I was unforgettable!!!

Partner

10/10

Exceptional

19 Mar 2026

Paulette

The Taj is an amazing property with great service. Every detail is taking care of. Is this our second visit to the hotel, I will definitely be coming back and recommended to anybody that is coming to Mumbai

Partner

10/10

Exceptional

17 Mar 2026

Sharon

Top notch in every way. It’s a beautiful oasis .
I always looked forward to returning

Family

10/10

Exceptional

12 Mar 2026

Dev

The pool was excellent. The service amazing

Family_with_children

10/10

Exceptional

27 Feb 2026

Nimratpal Singh

Everything was great !

Family_with_children

10/10

Exceptional

20 Feb 2026

Adam

Yes. Excellent condition, spotless with required amenities

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

DEAN

Below average service at breakfast. Twice our orders were forgotten. Coffee and tea were served in cups. For a hotel of this standing it really should be served in pots. At breakfast, although there are a lot of staff available it doesn't feel at all coordinated.
Souk: Excellent service and good food.
Samiana: Very good service and below average food
Poolside: Very slow service and average food. Staff friendly.
Concierge and taxi: Excellent
I used to be a food and hotel critic for a well known international company. The hotel, I feel, is trading on style over substance.

Leisure Partner

10/10

Exceptional

14 Feb 2026

SomitraSR

Very good staff and clean environment

10/10

Exceptional

13 Feb 2026

Anas

Awesome place to stay 😎 👌.

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

Richard

Excellent historic hotel with great service! Restaurants on site are also very good

Leisure Partner

10/10

Exceptional

03 Feb 2026

Deepa Ramachandra

Wonderful hospitality from the check-in to checkout…staff were very friendly and attentive helping us with all of our needs …highly recommend a stay here
Rooms were excellent, clean with all the necessary amenities

Leisure Family

4/10

Poor

02 Feb 2026

Nadera

I was looking forward to staying at the Taj mahal palace. We stayed for two nights, and we were disappointed by the quality of the performances. On the one hand, the staff has little regard for customers (except for very wealthy customers). In addition, the wait and the non-chalence of the waiters at breakfast, the air conditioning that works at full capacity and the smell of humidity in our room (Deluxe room) spoiled our stay. I do not recommend this property. A visit to the premises is sufficient.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Dareyl

The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation.
The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service.
The shamiana restaurant needs an upd

10/10

Exceptional

28 Jan 2026

Sara

A wonderful experience.

Partner

10/10

Exceptional

27 Jan 2026

Susan

Staff , amenities

Partner

10/10

Exceptional

26 Jan 2026

Javier

Great service defenetly worth the money

Leisure Self

10/10

Exceptional

25 Jan 2026

Vanessa

The staff really make staying at the hotel worth every penny. Great experience!

Leisure Partner

10/10

Exceptional

22 Jan 2026

FNU

Gr8

10/10

Exceptional

18 Jan 2026

Al

Very friendly and helpful staff.

Partner

8/10

Excellent

17 Jan 2026

Tomonori

Property is large and grand. Staff is really keen to help however everything is quite slow and disorganised

10/10

Exceptional

15 Jan 2026

Aniket

Exceptional stay that must be one of the best in the world. Staff were extremely courteous, very accommodating, and provided top tier service. Rooms were spacious, comfortable and superbly appointed. Hotel grounds and amenities were beautiful, and you can feel the tradition. Breakfast was very good with a broad spread of fresh items, with a great sunrise to catch if you’re early as well. Finally, location is top tier to browse around some great local shops, eateries and famous grand old buildings. Will definitely visit again.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Ashwin

Excellent hotel & hospitality by all the staff. Truly iconic. Wah Taj!!

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Deepali

Room was spotless. Extra touches like bookmark kept for my book on nightstand. Flower decorations.

10/10

Exceptional

07 Jan 2026

Bernadette

Amazing hotel in all respects - highly recommend for THE best experience in a great city.

10/10

Exceptional

24 Dec 2025

Brenda

Everything about the room was perfect, as should be expected at a hotel with this reputation and history

Self

10/10

Exceptional

23 Dec 2025

Hassen

Taj is a second home! always good, always brilliant. Huge shoutout to Jayesh- the best Butler anyone could have! Will always return!

10/10

Exceptional

18 Dec 2025

Samvit

Yes

10/10

Exceptional

15 Dec 2025

Anil

Excellent service

10/10

Exceptional

15 Dec 2025

Rushdi

Breakfast was excellent except the pancake didn't taste very fresh....

Partner

10/10

Exceptional

11 Dec 2025

CHANDAN

Exemplary room and staff. Staff better than anywhere else in the world (travelled 51 countries)

Business_and_leisure Self

10/10

Exceptional

11 Dec 2025

CHANDAN

A= room and even better staff

Business_and_leisure Self

10/10

Exceptional

10 Dec 2025

Purnima

This was the Best experience we had during our stay at Taj. We were pampered thoroughly with the hospitality ,satisfied with delicious cuisine and were made to feel special during our stay . Our room was decorated with balloons for our wedding anniversary and delicious cake was waiting for us in the room.Room had a spectacular sea view and it was kept spotless clean decorated with rose petals. Every bit of Romance created in the atmosphere and we felt the well wishes of everyone whom we connected with.

10/10

Exceptional

10 Dec 2025

Marcia

What can you say about the Taj. World class excellent. Attentive and friendly staff from top to bottom. They fulfill your needs before you know they are your needs. Excellent dining facilities. Make their guests feel like royalty.

Leisure Friends

10/10

Exceptional

04 Dec 2025

rajan

Dream come true staying at Taj Palace. One of the iconic heritage Hotel with lot’s of history in it

Leisure Self

10/10

Exceptional

03 Dec 2025

badr

I love the place

Leisure Family

10/10

Exceptional

29 Nov 2025

Shirley

Room was very clean. Staff were exceptional

Partner

10/10

Exceptional

27 Nov 2025

Michael

My recent stay was over 30 years from my last visit.

Amazing, as ever!

10/10

Exceptional

27 Nov 2025

Hayden Daniel

The Taj Mahal Palace Hotel, Mumbai is pure magic. From the moment you arrive, you’re surrounded by elegance, history, and world-class hospitality. A heartfelt compliment to the entire team—every staff member, from the chauffeurs and housekeeping team to the managers, is exceptional. The warmth, professionalism, and genuine care shown in every interaction made the stay truly special. The wonderful restaurants, incredible cuisine, and the serene swimming pool only elevate the experience. Staying at the Taj isn’t just a visit—it’s an unforgettable memory. Look forward to my next visit

Leisure Friends

10/10

Exceptional

12 Nov 2025

Shaney

The staff were amazing from check in to departure. All our requests were fulfilled without any delays, the care and generosity towards my daughter was superb

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Anthony

Everything about the hotel is first class

Partner

10/10

Exceptional

10 Nov 2025

Bhupinder

Best hotel and service

10/10

Exceptional

09 Nov 2025

Nehad

I travel a lot for both work and leisure. I can honestly this was one of my favorite hotels, ever that i've staying in. It made my stay in Mumbai so memorable, from the rooms, and impecabbleservice in every department of the hotel. Already planning my trip again to stay at your property. Wow!

Business Self

6/10

Pleasant

05 Nov 2025

Rajashekar

Stay was great with good facilities and warm welcome and customer service but the food was a disappointment.

Leisure Family

10/10

Exceptional

26 Oct 2025

Sagar

Amazing stay! Hands down the best hotel in the world. The staff will go above and beyond for you. Amazing food and drinks. Multiple options to try from and each better than the last

Leisure Family

10/10

Exceptional

25 Oct 2025

Philippa

Beautiful hotel, caring staff

10/10

Exceptional

17 Oct 2025

Dhaval

Amazing Hotel.. Exceptional service.

Leisure Family

10/10

Exceptional

01 Oct 2025

Des

Third time I stayed here. Came back after 20 years. Incredible level of hospitality but not the Royal standard of 20 years ago due to far more guests.

Leisure Self

6/10

Pleasant

28 Sep 2025

Akruti

Taj experience

It was overall a underwhelming experience. We chose the Taj Palace as it is meant to be ‘ the hotel’. But I think apart from the name and the location, we have definitely stayed in better 5 star hotels.
I’m glad we didn’t chose to spend our entire trip at the Taj- it seems more catered to the taste of foreign Individuals. The staff- whilst very friendly and helpful, overall aren’t as warm and welcoming as we found at other 5 star hotels- there’s a certain tension you feel, perhaps due to the various guests they have to please.
It’s one of those things ticked off the list- but certainly won’t be rushing back . The food, condition of the rooms, staff etc are much much better at other hotels in Mumbai particulalry The Fairmont.
The buffet especially was relatively underwhelming and it honestly beggars belief that pastry chefs in India can’t manage to make many egg free options - honestly?

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Sara

It’s hard to write this review because there is so much to love about the Taj Palace. Starting with the beautiful housekeeping and room service staff—the way my room and stay were cared for was most apparent there. Sony who I did private yoga sessions with, and the young woman who provided Ayurvedic treatments awesome.

Nidhee, the Assistant Front Desk Manager, went out of her way to make my stay exceptional. She is absolutely phenomenal and the hotel is lucky to have her.

That said, there are too many men in upper management who do not seem to care. Some of this may be timing, some very poor training, but it left a strong impression. Protests began the day I arrived, and by days 2 and 3 the hotel was closing its gates, bringing in more police, and strongly advising I not leave.

On day 2, I went to the gym where a male staff member commented that I was “the girl who got the massage yesterday” and then said my room number out loud in front of others. I was stunned. Yes, I had, there had been an issue with the booking. But for a staff member to speak about a guest’s private experience from another department was highly unusual and made me feel very uncomfortable.
When I spoke to management they offered to upgrade my room, but between not feeling safe I asked to leave early and be refunded for the 2 nights They said no problem and I left early the next morning. When Expedia contacted Taj for the refund they refused. Really poor customer support and dishonest experience .

Business_and_leisure Self

10/10

Exceptional

07 Sep 2025

Kishan

One of the best hotels to stay in the world.

Leisure Partner

8/10

Excellent

05 Sep 2025

rashed

An unforgettable stay at The Taj Mahal Palace! Stunning location, elegant rooms, and service that goes above and beyond. Truly worth the experience.

10/10

Exceptional

02 Sep 2025

Saurabh

Of all the hotels we have stayed around the world, this was the most memorable. Every inch of the hotel has been thought out, if there is anything the staff could do, they did to make our stay more comfortable.
Here are our highlights
1. Room upgrade
2. Live music at the pool and in multiple other places in the hotel
3. Room service for anything we needed in under 30 secs most of the time
4. So many nice smiles from the staff
5. FOOD - amazing food. Cooked to perfection, there were no unnecessary spices or oils to mask the actual taste. Best food we enjoyed in our 2.5 weeks we were in India.

Highly recommended, its once in a lift time experience.

Leisure Family

2/10

Poor

25 Jul 2025

Aditya

Horrible service. EIH properties much better. Never again.

Leisure Family

10/10

Exceptional

22 Jul 2025

Nimeshkumar

Impeccable service and the staff is top notch.

Leisure Family

10/10

Exceptional

19 Jul 2025

survinder

I had an awesome stay and extremely amazing staff. Supberb place, highly recommended.

10/10

Exceptional

13 Jul 2025

Aneesh

Awesome

Leisure Family

10/10

Exceptional

08 Jul 2025

Gurtej

.

Business_and_leisure Family

10/10

Exceptional

07 Jul 2025

RAVNEET

Iconic hotel , first five star hotel in India with electricity 100+ year old property.
We initially booked executive suite facing city, however that was not so impressive , but then we asked for better room and we were upgraded to grand luxury suite for nominal fee and that was facing gateway of India with balcony and it was very nice and luxurious.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Ayman

We booked the Taj Mahal Palace in Mumbai for our honeymoon and had the most amazing experience! The staff were friendly and professional. The location is surreal near the seaside with a breathtaking view. Our favourite place was by the pool or in one of the many restaurants!

Leisure Partner

2/10

Poor

03 Jul 2025

Marcelo

Avoid at all costs...very unfriendly staff. They keep harassing guests. Never solve any issues. Never clean the room. They take forever to do any sort of laundry. Will take twenty minutes to serve a minuscule cup of tea at breakfast. When concierge was asked what places he would recommend to visit around Mumbai he basically had no idea. He literally said 'you can Google things and look at photos.' Another concierge kept smiling and laughing while I complained my room hadn't been cleaned that day. Avoid avoid avoid.

Leisure Self

10/10

Exceptional

19 Jun 2025

Marc

Staff superb and hotel

Self

10/10

Exceptional

17 Jun 2025

Dipti

Great hotel amenities and friendly staff.

10/10

Exceptional

13 Jun 2025

William

vibrant scene … great location many options on property …

Business Self

10/10

Exceptional

14 May 2025

Keyur

Allround excellent

10/10

Exceptional

10 May 2025

John

TAJ MAJAL PALACE

AMAZING PLACE—- like a dream world

Partner

10/10

Exceptional

07 May 2025

Thomas

Exceeded even my high expectations. Gorgeous hotel. Delightful staff. Don't miss the Heritage tour of the hotel with Newman.

Leisure Self

10/10

Exceptional

29 Apr 2025

Sampooran

Architecture and the history of the place is inspiring.

Business_and_leisure Family

10/10

Exceptional

23 Apr 2025

Masuma

none

Leisure Family

8/10

Excellent

23 Apr 2025

Masuma

I loved it. My experience was amazing. The only issue was that Taj charged me extra for using the minibar. I didn't know that using the mini bar was an additional charge and not included in the stay.

Leisure Family

10/10

Exceptional

21 Apr 2025

Leena

Excellent stay with wonderful and warm, friendly staff... all needs taken care of without being asked... amazing food and great variety

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Ana Carlota

Este hotel es mucho más que un lugar para dormir: es una experiencia de lujo en cada detalle. Espacios elegantes, servicio impecable y una atmósfera que invita al descanso y la admiración. Cada rincón sorprende, cada atención enamora. Un verdadero tesoro para los que buscan algo extraordinario.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Karen

Definitely a first class property. Anything a traveler could desire when visiting. Some highlights were the hotel historic tour, wellness spa and the afternoon tea.

Business_and_leisure Self