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City Palace Mumbai

Mumbai · India

City Terrace, Opp. C.S.T. Station Main Gate, 121View location

5.2/10Review score38 Reviews
Cleanliness5.8/105.8
Service6.0/106.0
Comfort5.0/105.0
Condition5.2/105.2
Location10.0/1010.0
Neighborhood7.2/107.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Palace Mumbai

Located in the lovely area of Victoria Terminus, The hotel enjoys a commanding position in the religious interests, sports, culture hub of Mumbai. Set 4 Km from the excitement of the city, this hotel commands an excellent location and provides access to the city's biggest attractions.

No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Consulate of Denmark, Consulate of Costa Rica, Consulate of Madagascar.At the hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities.

To name a few of the hotel's facilities, there are shuttle service, laundry service, safety deposit boxes, airport transfer, family room.Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience, with fan, shower, coffee/tea maker, mini bar, desk in each room.

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With a stay at Hotel City Palace in Mumbai (Fort), you'll be within a 5-minute drive of Colaba Causeway and Gateway of India. This hotel is 13.1 mi (21.1 km) from Juhu Beach and 1.5 mi (2.5 km) from Marine Drive.

Make yourself at home in one of the 54 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A train station pick-up service is provided at no charge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Concierge
Laundry
Entertainment
Non-smoking
Transportation services

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
    • Up to 2 children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: INR 1500 per vehicle (roundtrip, maximum occupancy 3)
    • Airport shuttle fee per child: INR 1200 (roundtrip), (from 5 to 12 years old)
    • Rollaway bed fee: INR 700 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

Nearby attractions

St George Hospital 0.4 km / 0.3 mi
Horniman Circle Gardens 0.7 km / 0.4 mi
Reserve Bank of India 0.8 km / 0.5 mi
Mohammed Ali Road 0.8 km / 0.5 mi
Fashion Street Market 0.8 km / 0.5 mi
Bombay Castle 0.9 km / 0.6 mi
Veer Nariman Road 1 km / 0.6 mi
Flora Fountain 1.1 km / 0.7 mi
Bombay Stock Exchange 1.1 km / 0.7 mi
Mumbai International Cruise Terminal 1.2 km / 0.7 mi
Crawford Market 1.2 km / 0.7 mi
Bombay Hospital 1.2 km / 0.8 mi
Bombay High Court 1.4 km / 0.9 mi
Wankhede Stadium 1.5 km / 1 mi
Jehangir Art Gallery 1.6 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 54
  • Number of floors (main building): 6
  • hotel
  • MasterCard
  • Visa
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
Show 24 more facilities & services
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Airport Shuttle
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Restaurant
  • Smoking areaExtra charge
  • TV lounge
  • Breakfast
  • À la carte lunch
  • À la carte dinner
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about City Palace Mumbai

5.2
Review score
38 Reviews
Cleanliness
5.8 /10
Service
6.0 /10
Comfort
5.0 /10
Condition
5.2 /10
Location
10.0 /10
Neighborhood
7.2 /10
20 reviews shown
6/10
Pleasant
30 Oct 2018
Verified traveler

Not the greatest.

Small dirty room. No bathroom, shared down the corridor.
2/10
Poor
04 Sep 2018
WAZEED BASHA

Very worst hotel....Don't go tothis..

The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
Family
2/10
Poor
13 Jun 2018
RAMSAGAR

The booking facilities are didn't get

Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
2/10
Poor
05 Jun 2018
KRISHNAMOORTHI K V

I have already given a reply through mail

Very bad experience! I had to change the room paying more!
4/10
Poor
29 May 2018
Verified traveler

I have never seen a Hotel with Common Rest Rooms.

It was terrible experience. I was not at all informed about common rest rooms.
8/10
Excellent
06 Jun 2017
Verified traveler

Nice hotel to connect with train,bus stop. Good

I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
8/10
Excellent
23 May 2017
Bhushan

Good Location

Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.
2/10
Poor
10 Apr 2017
Girish

Worst Hotel

Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.
2/10
Poor
08 Apr 2017
Girish
A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.
6/10
Pleasant
20 Mar 2017
Burros1o

Happy

very good
10/10
Exceptional
20 Mar 2017
Ramesh

Great Budget Hotel

Great Budget Hotel at Mumbai CST
10/10
Exceptional
16 Mar 2017
Verified traveler

Very Very good Hotel and very nice hospitality and

My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.
8/10
Excellent
11 Mar 2016
Susmit

Good hotel close to CST station

A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.
2/10
Poor
10 Feb 2016
Verified traveler

I was not allowed to check even with government ID

I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government
6/10
Pleasant
08 Jan 2016
Verified traveler

Unsatisfactory

Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.
8/10
Excellent
18 Oct 2015
ANUP

Stay at Hotel City Palace Mumbai

The stay was very refreshing after a long journey.
Partner
4/10
Poor
05 Oct 2015
Verified traveler

Too congested

Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.
Family
6/10
Pleasant
02 Oct 2015
Anup P N

Complementary breakfast needs to be improved.

Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.
Partner
8/10
Excellent
02 Sep 2015
Munish
Although I stay there for 2 nights . All good but wifi was not working at all.
6/10
Pleasant
05 May 2015
Verified traveler

'Excellent' room service

The room was spotless clean. The room window is in front of the scorching Sun in the afternoon. No A.C. can stand such heat in May.
The deal was with complimentary breakfast. The breakfast is served as if obliging us like we are sort of beggars. The man on the phone is extremely rude once you say, you are supposed to get complimentary breakfast.
He decided he will give us Tea and Bread butter. I asked if we can have coffee, he rudely agreed and repeated. Once again I asked if we can have toast butter instead of bread butter. He agreed murmuring something. I again asked if he can apply some Jam on toast. He rudely agreed. Again I asked if I can have any eggs in the same deal. No. He snapped. You will get only Tea/coffee and Toast, butter, Jam. Don't ask for anything else, he snapped on me.
Like beggars, we accepted what was offered. Except this, other staff was courteous, expecting tips all the time, for any 'favour'.
Family

Location & surroundings

City Palace Mumbai
City Terrace, Opp. C.S.T. Station Main Gate, 121, Walchand Hirachand Marg - Mumbai, India

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City Palace Mumbai

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