WEST HOTEL

6/10

Pleasant

18 Feb 2026

Karen

Just a little under whelming , tiny tired room, cold hallways. Dirty breakfast room

Self

10/10

Exceptional

15 Feb 2026

Claire

Room was lovely and clean , has a great sleep

Partner

8/10

Excellent

11 Feb 2026

Petra

Clean room and comfortable bed

Business

4/10

Poor

10 Feb 2026

Rebecca

Room was fine and the food was okay but the rest of the hotel is very run down, especially given the price of the rooms. The pool and spa area was absolutely filthy, and in desperate need of updating. Parking is an additional cost also so be aware of that.

Business

8/10

Excellent

30 Jan 2026

stephen

Friendly staff, comfortable room, good breakfast

Business

10/10

Exceptional

22 Jan 2026

Helen

Very comfortable bed, good shower, friendly staff and good breakfast! We chose for being dog-friendly and will be back if we visit family in the area again!

Partner

10/10

Exceptional

14 Jan 2026

Neil

Reception Team gave excellent service

Business

10/10

Exceptional

05 Jan 2026

DAN

I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement.

Business

10/10

Exceptional

03 Jan 2026

DAN

The room was clean and spacious. All the staff was friendly and ready to help. I really appreciated the upgrade that I received.

Business

10/10

Exceptional

03 Jan 2026

ANDREA

Staff were very helpful. Hot tub was a bonus enjoyed our stay.

Partner

10/10

Exceptional

01 Jan 2026

Oliver

Yes

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

DAN

The staff was courteous and friendly. The room was found fine and clean. Parking is sufficient for the number of guests. SPA facilities was fine.

Business Self

10/10

Exceptional

23 Dec 2025

DAN

The kindness of staff was remarkable. The room was nice and clean. All in all, everything was fine.

Business

10/10

Exceptional

20 Dec 2025

DAN

Everything was fine, and the staff very friendly and promptly responded to requests. I am not qualified to evaluate the eco-friendlessness.

Business

10/10

Exceptional

17 Dec 2025

Emma

A very last minute stay after being let down by another property. The reception staff went above and beyond. Room was clean and had the most comfortable bed I've experienced in a hotel. We didnt have time to use the pool etc but did dine in the restaurant for dinner and breakfast. Food was lovely with gluten free options. Would definitely stay again.

Partner

10/10

Exceptional

16 Dec 2025

DAN

The room was not ok, but I was promptly moved into another room, from which moment everything went well.

Business

10/10

Exceptional

15 Dec 2025

Louise

Clean room and excellent Customer service

Leisure Partner

10/10

Exceptional

14 Dec 2025

Samantha

Excellent hotel, although coyld hear room upstairs walking around at midnight. Would definitely return.

Partner

8/10

Excellent

14 Dec 2025

Ross

Not a great hotel, bit shabby but certainly comfortable and value for money. Staff very good

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Justin

Rooms and lobby are fine, good buffet breakfast and friensly staff. Unfortunately let down by tired and dated leisure facilities.
15 mins walk to metro which gets you into B'ham centre in about another 15 mins.

Partner

10/10

Exceptional

10 Dec 2025

Mark

Easy check in with friendly staff. Room and bed were very comfortable. Dinner and breakfast were lovely with breakfast having a really good selection of items with plenty of staff around if needed.

Hotel is a bit of a maze with odd staircases dotted around but I quite liked the adventure.

A good stay, if I find myself needing to go to the Birmingham area again I'd definitely stay here again.

Leisure Self

2/10

Poor

09 Dec 2025

Laura

Cleanliness was poor particularly in the gym facilities. Didn’t use due to unhygienic standards.
Breakfast was not great either, not somewhere I would recommend.

Business Self

8/10

Excellent

02 Dec 2025

Bernie

Room was nice and compact. Clean. Nice big TV with tea coffee facilities. Big car park although does have

10/10

Exceptional

30 Nov 2025

Rishi

Excellent service.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Joshua

Was a lovely stay. Room was perfect for the weekend. Parking was well priced. Didn't have time to try the pool/gym facilities but looked good when we walked past. Metro was close and didnt take long to get into Birmingham. Will book again if we were to come back no hesitation.

Partner

10/10

Exceptional

22 Nov 2025

Amanda

Comfy bed clean room my 6th stay now.

Partner

2/10

Poor

21 Nov 2025

Larissa

Overall Poor

10/10

Exceptional

14 Nov 2025

John

Lovley stay would defo recommend and stay again

Partner

8/10

Excellent

07 Nov 2025

Sarah

Clean, friendly staff

Business

10/10

Exceptional

03 Nov 2025

Alexandra

Lovely room, nice and quiet! Food in restaurant was outstanding! We will definitely return!

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Jenny

The room was small but cosy. It would be helpful to have a mini fridge. My stay was good

Self

8/10

Excellent

26 Oct 2025

Darren

Hotel rooms bar lovely
Leisure club terrible hot tub out of order but generally dirty and so many areas of plaster falling off wall so in need of refurb
Which is such a shame been here lots but will not return wish id took photos as you could see what i saw

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Margarita

The room was comfortable and all in the room was good. What was I disappointed about was the general state of the hotel. The corridors could do with an update and the outside too.

The food at the restaurant was not good.

Business

8/10

Excellent

21 Oct 2025

Kate

Few niggles but would stay again.

Great place to stay and breakfast was great (apart from the hash browns). The spa was a little small and the changing rooms desperately need updating. Dinner was good though the service was very slow. I would stay there again.

Partner

10/10

Exceptional

13 Oct 2025

Raj

All good

8/10

Excellent

13 Oct 2025

Ryan

Nice hotel. Clean, modern looking rooms.
Spa not the best

Partner

10/10

Exceptional

29 Sep 2025

Linda

Great breakfast. Renovated rooms

Leisure Partner

10/10

Exceptional

24 Sep 2025

steve

.

Business

8/10

Excellent

21 Sep 2025

Dipam

we extended the stay for 2 hours but we got locked out for 15 min.

Partner

10/10

Exceptional

20 Sep 2025

Chris

Great value

Really impressed with the comfort of the room and the quality of the gym for such a reasonable price.

Self

8/10

Excellent

14 Sep 2025

Paul

Decent

Decent Hotel in good location for WBA and to getting to Edgbaston via taxi. Friendly staff. There is a car parking charge

Friends_and_family Friends

6/10

Pleasant

10 Sep 2025

Vivian

There were vans broken into in the car park

8/10

Excellent

09 Sep 2025

Anne

The perfect base

The hotel is very well situated and it was easy to find. The staff are very friendly and helpful ...... with one exception. I found Kaspers in the bar to be quite surly and rude.

Friends_and_family Family

6/10

Pleasant

08 Sep 2025

Nick

Overal our stay was ok, the bed was comfy but the room size was very small which made things feel like your on top of each other when moving around the room.

Partner

2/10

Poor

03 Sep 2025

Pavlos

Terrible stay, this is a 4 star hotel???

Awful I'm afraid. The staff even agreed, changing my room twice. Third was no better, but by that point i'd just accepted my fate. Filthy, various things not working, uncomortable, cold. I felt like i could changed room 20 times and it wouldn't have changed anything. Choose Travelodge over this.

Business

8/10

Excellent

02 Sep 2025

Balbir

The staff were so good

Leisure Partner

8/10

Excellent

31 Aug 2025

Heidi

Shame we had to pay parking

Leisure Family

6/10

Pleasant

23 Aug 2025

rosemary

Welcoming hotel

The hotel was ok i have stayed before but i received a smaller room which i did not put down for dissapointed as when you go to the bathroom you have to turn to your right to closed the door very minimum space

Partner

8/10

Excellent

17 Aug 2025

Raminder

Over all is good.

Leisure Family

8/10

Excellent

15 Aug 2025

Michelle

The room was average size beds were comfy shower was good but kept getting really hot

10/10

Exceptional

13 Aug 2025

Ben

Good visit.

All the team were friendly and helpful through my stay. The food was of a good standard, only comment would be don't cover the hash browns in a morning as it makes them soggy (only done on the Monday morning)

Business

10/10

Exceptional

10 Aug 2025

David

Lovely and accomodating staff.

Leisure Partner

4/10

Poor

04 Aug 2025

Philip

.

Leisure Self

10/10

Exceptional

03 Aug 2025

Dominic

The staff were great and friendly, ready to help and always with a smile. Well done to you all. The health club facilities were great too.

Leisure Self

6/10

Pleasant

31 Jul 2025

Inosh De

The bed was comfy, and the room was okay, but a little dated. The spa was seriously gross, but the gym was fine. The front desk people need some training, it's supposed to be a 4-star hotel. It's really more like a 3-star.

8/10

Excellent

30 Jul 2025

Hajara

We stayed at the Mercure recently and while there were a few hiccups, I’m giving an extra star simply because the staff were so lovely. Maciej and the reception team were particularly brilliant – incredibly helpful, kind, and genuinely went out of their way to make our stay easier. They helped my husband print his exam notes for free, and were really accommodating when it came to storing my medication that needed strict temperature control. That kind of thoughtful service really does go a long way.

The housekeeping team were also great – friendly and the room was very clean. However, the room itself was a bit smaller than we expected and didn’t have a fridge or microwave. I know a lot of hotels seem to be moving away from offering those now, but it’s still worth noting. A couple of bits in the room could do with attention too – the iron was slightly broken and the shower handles were a bit wobbly. The drainage in the shower wasn’t the best either, with water pooling quite quickly.

We mainly chose this hotel for the hot tub, so it was a shame that it was out of order during our visit. The pool, steam room and sauna were nice to use though, and I even joined in on a couple of classes which were fun. The leisure area overall could do with a bit of a refresh – there’s a bit of rust around and it does get quite busy, as it seems to be shared with local members.

Breakfast was fine, nothing special, but it did the job.

Business_and_leisure Partner

8/10

Excellent

25 Jul 2025

Tarlok

Everything was good,& the staff was help full
The only problem i had coming there your Hotel Board should be in Bigger size & well displayed
on left side too,i missed the site twice,this is my
Optionen

Leisure Partner

10/10

Exceptional

22 Jul 2025

Noel

I have to pay for the car park £7
I choose this hotel because if the car park and location but that turn me off completely.

Leisure Self

8/10

Excellent

21 Jul 2025

Karen

Friendly helpful staff. Rooms were comfortable and clean.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Zoe

Staff was friendly, room was lovely, but the spa was a disappointment, hardly any sun loungers, pool too small. Partner said men’s changing rooms was dirty and unhygienic.
Jacuzzi wasn’t working.
Spa area also seemed dirty, so we didn’t get any use of the facilities there.
Personal opinion- only allow certain amount of people in the spa so it doesn’t get too crowded.

Leisure Partner

8/10

Excellent

14 Jul 2025

Robert

Solo traveler on business, very welcoming staff, very pleasant place to stay. An oasis really …

Self

6/10

Pleasant

13 Jul 2025

Babawale

Staff were nice and we had a comfortable bed to sl

Stay was good. Neighbours smoking cannabis, wasn't a pleasant smell around the corridors despite being a smoke free environment.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

ginie

The staff was very helpful and nice

Leisure Partner

8/10

Excellent

13 Jul 2025

Chinye

Nice!

The hotel was clean and staff were friendly. I would stay here again.

Self

10/10

Exceptional

12 Jul 2025

Wendy

The staff is wonderful. They went above and beyond with their service. The restaurant and bar are very good with great service. Very comfortable setting. The rooms are nice and clean.The decor is pleasant and rooms are bright. I found this hotel to be quiet. They have magnets on the hall doors that shut at night. It stops the noise. I would recommend this hotel and would definitely stay again.

Leisure

4/10

Poor

12 Jul 2025

Kent

Everything about this property screams \"old\".

Old carpet. Chairs that are old and faded. Poor lighting. Drab common areas.

Leisure Family

10/10

Exceptional

06 Jul 2025

Nicole

Nice and clean hotel. Check in was easy. Just need to pay for parking.

Leisure Partner

8/10

Excellent

05 Jul 2025

Ekene

Carpark large potholes, not fit.
Damaged my car

10/10

Exceptional

04 Jul 2025

william

I had an issue with my antidepressants being on my luggage which ended up being left behind. I went through severe withdrawal symptoms and was in acute distress. Mauritania, Stephan, and Rad went above and beyond the call of duty to make sure I was well cared for the entire time. The hotel industry really needs more people like them. They truly exemplify what customer service is all about.

Leisure Self

8/10

Excellent

02 Jul 2025

Harry

Great affordable hotel.

Leisure Friends

6/10

Pleasant

25 Jun 2025

Jon

OK

Staff were great, the room was small and the air conditioning didn't work, which meant I had to have to sleep with the window opened, listening to the M5 all night. They did move me for the second night to an air conditioned room.

Business

8/10

Excellent

24 Jun 2025

Sunanda

Reasonably priced and comfortable

Leisure Partner

10/10

Exceptional

23 Jun 2025

Big

Great location for an event at The Hawthorns - just don't expect to have a full size desk to work on. Other than that happy to recommend.

Business

10/10

Exceptional

14 Jun 2025

Laura

Staff were friendly and welcoming

Leisure Friends

10/10

Exceptional

01 Jun 2025

Usman

Excellent hotel with cleanliness being well kept over, was a very comforting experience. Only complaint would be Staff could’ve become more welcoming with no smiles and weird looks to be given

10/10

Exceptional

01 Jun 2025

VICTOR

All round it was a stress free stay.

Partner

10/10

Exceptional

18 May 2025

Mohan

Breakfast was very good. They had real tomatoes rather than the tinned version and there was a good range and choice. Bed and pillows all very comfortable and all the facilities worked including the air conditioner. Check in was quick and easy but I was surprised that they charged guests for parking.

Business

8/10

Excellent

14 May 2025

Verified traveler

Great hotel with just one issue

The location of the hotel is in a nice quiet area. The room was a really good size, clean and well kept and the bed was comfortable and the Wi-Fi was good.

I have marked it down slightly as I was charged £7 for parking which seems ridiculous to me, this is not a budget hotel and while the quality of the hotel was very good value for money being charged for parking is unnecessary.

Self

4/10

Poor

01 May 2025

Dylan

Not a great location / leisure not great

Was disappointed with location but I should have checked. Not in a nice area.
Staff friendly and service breakfast was good.
The pool was very tired and budget in appearance.

Business

6/10

Pleasant

29 Apr 2025

Derick

No good if you need internet

Tiny rooms and WIFI is terrible.

Business

8/10

Excellent

28 Apr 2025

Amy

Lovely rooms, well priced food, nice spa. The shower facilities at the leisure centre were a bit poor, but still worth the trip overall!

8/10

Excellent

06 Apr 2025

David

Didn't see much of the hotel as got there late on the Friday night, had to be out by 6.30am both Saturday and Sunday and didnt get back to hotel on Saturday until about 9. What we did see (reception and room) were both nice and friendly staff on reception.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

bianca

Nice clean for someone on a budget no shops near by if your someone who doesn’t drive 15 mins walk to West Bromwich town

Come prepared nice hotel it’s my go to now when visiting West Bromwich

Leisure Family_with_children

8/10

Excellent

20 Mar 2025

steve

Decent gym although bike needed, relatively quiet for the area.

Business Self

10/10

Exceptional

05 Mar 2025

steven

No issues

6/10

Pleasant

01 Mar 2025

Kevin

Not wheelchair friendly at all.

We were there as a family with my step daughter who needs a wheelchair. The accessibility from the outset is poor. The disabled parking spaces that were free were on a slope and right next to bushes meaning you had to leave the car away from the kerb and in the path of other traffic to get out. This is followed by a steep, narrow uneven and turning slope which is hard to push up and impossible to wheel yourself up. Door thresholds are too high to easily push over meaning you have to either go backwards or lift the front wheels up and over to get through. There is no low level area on reception for wheelchair users. There is an open gap round the side but no counter top. Getting to the rooms was through a heavy fire door opening towards you that does not power open. Again impossible if you were on your own. Entrance to the room again no power on the very narrow door just about wide enough for the chair very hard if trying to wheel yourself. No accessible shower in the bathroom, there is a bath with a high step over to get in with shower over. The room is very small leaving little room for wheel chair storage. Overall very poor.

Friends_and_family Family

8/10

Excellent

28 Feb 2025

Alasdair

Convenient and comfortable, this Mercure was a good stop over for my trip to the nearby Hawthorns. It is not in the first flush of vitality and it is probably time for some rejuvenating paint and attention to detail but it certainly met my needs and I will gladly stay again if I return to West Bromwich. The car park is a great size, the breakfast over priced and the staff very friendly and helpful.

Leisure Self

10/10

Exceptional

24 Feb 2025

Angela

Friendly helpful staff, clean, not too busy. Perfect for what I needed (overnight business stay)

Business Self

8/10

Excellent

22 Feb 2025

Isaac

Great hotel and staff, pool pretty bad

Great hotel for the money, staff, rooms and general hotel excellent. Pool and leisure area a let down, pretty tired and men’s changing rooms dirty and old

Business

6/10

Pleasant

06 Feb 2025

Lionel

Rooms are tired (at least the one I stayed in). Central heating did not work, so had a temporary radiator.
Bathroom is aged, shower valve was ancient and only produced either boiling or cold water - nothing in between.

Business Self

8/10

Excellent

29 Jan 2025

steve

Good gym, try the Vine pub close by.

Business

4/10

Poor

28 Jan 2025

Verified traveler

Poor customer service

Upon checking in at the Mercure I was met by a rude attendant Maciej at the desk who had zero interpersonal skills. He initially asked if I had a reservation which I answered yes and gave my name. He was looking for the booking for approximately 5 mins, I thought he may not be able to find me so I said would you like the reference number? To which he replied sternly “I’ve got it!” But you are only booked for one night and it is for 1 person!” To which I replied I am booked for 3 nights and yes I am aware that it is only for me. I can only assume the reference to the one person booking is due to my niece standing next to me as she picked me up from the station. From there, he gave me the keys to my initial room which was in the basement of the hotel. As I have mobility issues I was not able to walk the amount steps required to that room and there were no lifts available. I had to go back to reception to request a new room. This time I was placed in a room with no heating. After 3 attempts to fix the heating whilst I left in the cold room, I requested an additional blanket, which I never received I was eventually moved to another room. This room was better and had full heating but it begged the question why was I not moved in the first place. Maciej then advised that this is the room I would have had if I had accepted the room in the basement. This caused undue upset as my stay here was for my late aunty’s funeral.

Self

10/10

Exceptional

28 Jan 2025

andrew

Friendly staff. Internet could be better in rooms. Websites dont load on computer.

Business Self

10/10

Exceptional

17 Jan 2025

Verified traveler

Great hotel

Great friendly staff super clean hotel good parking

Self

8/10

Excellent

16 Jan 2025

Kanta

Breakfast was excellent, & hot!
Their restaurant menu is very Basic, & as for the room it was cold evan though their was air-con it was set on a certain temperature as you couldn’t put it up,, to warm the room

Partner

4/10

Poor

12 Jan 2025

Mary

Won’t be back to this cold cutting corners hotel.

Our room heating system was not working, there was a tiny oil filled radiator instead! It was -4° outside! I ask at reception to get a resolution!
Response hotel has 160 rooms, 99 occupied.
Based on our booking the room we booked was the one we’d been allocated. It was a standard double.
The room the event we were attending was also very cold.
The bar offer was also poor, 10% white wine, no port poor beer!

Partner

10/10

Exceptional

07 Jan 2025

Jennifer

The staff were very welcoming and helpful.

Leisure

6/10

Pleasant

03 Jan 2025

Emma

Very clean, room decent size. Staff were fine.

Bed was really hard, didnt sleep and ended up with a bad back.

Breakfast was decent and good value. However evening menu is a bit pricy and we waited 45 minutes for food which was cold.

We were hoping to get some morning swimming in, pool much smaller than photos and as its vey shallow, was a lot of kids so couldn't do any serious exercise- usually spa hotels dont allow children unless there is a separate pool.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Hardik

Very good

8/10

Excellent

26 Dec 2024

Lucy

Clean hotel. Easy to find, very convenient. Comfy beds, plenty of hot water and an absolutely excellent breakfast. Miserable chap on check in, and a shame there's an extra charge for parking.... its not the sort of place you can walk to, so surely most people bring a car?!

Leisure Family