Name: Surtel
Address: Ataturk Bulvari, 20, Kusadasi, 09400, TR

6/10

Pleasant

04 Jun 2025

Mahmood

Hotel is very central near the harbour and easy access to the front area and also the shopping centre.

Friends_and_family Friends

2/10

Poor

17 Sep 2024

Verified traveler

WIFI was not working. I won't use this place again.

Self

10/10

Exceptional

11 Aug 2024

Sally

Great hotel and price

Great hotel for the price.
The location was perfect in the centre and easy to walk everywhere.
The beds were comfortable, the air conditioning worked well.
The breakfast was good with bread and honey or jam, fresh herbs and salad items and a selection of cheeses, meats and hard boiled eggs.
A lovely roof terrace for breakfast with views of the city and the pool was clean and quiet.
The only slight downside is the very small dated bathroom, but it was clean and everything worked so we were happy with it.
Staff were very friendly and helpful. We would recommend this as a great budget hotel.

Friends_and_family Family

8/10

Excellent

06 Oct 2023

Sharman

Decent hotel

Nice hotel in excellent location, very close to the port, shops and restaurants, staff friendly and helpful. No issues.

Partner

10/10

Exceptional

15 Aug 2023

NURAY

Very nice reception woman!! Helped me things ,,

Friends_and_family Family

2/10

Poor

29 Jun 2023

EMANUEL

Very disappointed by this hotel we arrive no fridge in our room internet kept dropping out room not made up in 3 days we were there had to ask for towels twice elevator not working very poor lighting in bathroom

10/10

Exceptional

02 Oct 2022

Rachel

Excellent staff lovely place is spotless clean I will return

4/10

Poor

13 Aug 2022

ilker

Location was good.
Hotel needs a good upgrade, old, leaky plumbing, very small room. Didn't feel like coming to hotel for relaxing. Need good chefs as cooked food

Leisure Family

2/10

Poor

30 Jun 2022

James

Worst hotel experience ever and I've travelled to more than 80 countries staying in hundreds of hotels!

After waiting nearly 4 weeks with more than 3 hours communicating with Expedia and Expedia to the hotel to be told there would be no refund! Not even my second room cost which wasn't available due to over booking would be refunded!

I booked two double rooms for two people so each person having our own room with a double bed

arrived and was told I only made 1 booking for 1 person

they said they were overbooked by 10 rooms and that I only had 1 person booked into 1 room

I then showed my booking evidence then they apologised and showed my second printed proof of booking

they asked for me to help and work with them with their best offer putting me and my friend in a room together with single beds (not double sized) so smaller beds than paid for.

Their best offer was to simply move my second room booking to a future date

The shower wasn't running properly when arriving, simply a faint drip however, could kind of shower with it and stopped working altogether in the morning

The noise from the side street with the bars and nightclubs was extremely loud (which went on till 06.00 in the morning)

wouldn't have been too bad with balcony door closed however, it was clear our air conditioning wasn't working.

an engineer visited us at 02.00 and tried to fix the unit for a while before accepting it was not working

My female friend had to sleep in reception on a sofa!

Leisure Friends

4/10

Poor

07 Aug 2021

mustafa

Everything in the this hotel is very old including AC, furniture, bathtub…etc. Furthermore, I did reservation for a non-smoking room and when I stepped in the room I was able to smell the smoke with an ashtray sitting on the desk.
However, the location of the hotel is great and the breakfast is okay. Yet, I wouldn’t stay at this hotel again.

Friends_and_family Family

8/10

Excellent

12 Oct 2020

Blagica

After staying one night in the horrible Ephesian hotel guesthouse we moved here and what a relieve.
The receptionist was so nice that let us check in early even tough we didn’t expect to check in right away since it was pretty early ( before 10am), we just thought that it would be nice to leave our bags until we come back from the beach. The room is bit outdated, but spacious and clean and the room has a balcony. The rooftop offers amazing view from the city so even if you don’t want to swim ( yes, the pool is there) go up to enjoy the view and have a drink ( there is a bar up there). They serve breakfast at the rooftop.
The breakfast was good, the usual Turkish fare with few other options which was great.
No Turkish coffee tough. The location is unbeatable, the dolmus that goes to some of the beaches and the bus station is just steps from the hotel. The marina is across the street, bars/ restaurant and the bazaar is right there too. Flat and easily accessible. There is an elevator which is big plus.

A little note: there is no wifi in the rooms, only in the lobby which was stated on the web site, but I believe the hotel should work on it as it’s very inconvenient for travelers. No one wants to run to the lobby all the time to check emails. The outlets in the room were not next to the beds so if u charge your phone and need to work on it, you can’t do that from your bed. It’s not big deal, but it can be little inconvenient for some people.
I would stay here again.

Leisure Family

2/10

Poor

17 Oct 2019

Jen

Location is good and bad. Good because it's in the town centre opposite the harbour. Bad because there is a bar 20 yards from it that plays loud music until 3am :/
The hotel is dirty and dated and is in urgent need of update. They changed our room because the bathroom sink was broken and the shower head was completely covered in RUST! The second room bathroom was a smidge better but still unclean and old.

Business_and_leisure Partner

8/10

Excellent

26 Apr 2019

Verified traveler

Property central to everything breakfast is turkish breakfast very good .very clean hotel cleaners very friendly .

Leisure Friends

10/10

Exceptional

12 Dec 2018

Verified traveler

Hotel have friendly helpful staff and the rooms comfortable. Breakfast was included and good.

6/10

Pleasant

14 May 2026

Morten

Hotellet var helt greit til den prisen, men helt forferdelig med musikk støy hele natten, og da mener jeg hele natten. Fra 20 om kvelden til 5-6 på morgenen hver eneste dag. Går ikke å få sovet der.

2/10

Poor

15 Mar 2025

Niels

Hotellet ligger rigtig godt bare synd det ikke er blevet vedligeholdt

Self

6/10

Pleasant

23 Jan 2025

Emel

Otopark büyük sorun. Var ama arabanız girmez dediler. Etrafta sabah 6.30 a kadar üzik sesi mevcut. Banyo eski.

Friends_and_family Family

10/10

Exceptional

03 Sep 2024

GÖKHAN ZEKERIYE

Harika bir konumu var temizlik gayet başarılı kahvaltısı gayet doyurucu manzarası on numara …eski ama merkezi 5. Kattaki havuz çağının ötesinde ..

Partner

10/10

Exceptional

31 Aug 2024

Marlene

Dejlig ferie

Helt fantastisk.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2024

özge

Otelin konumu ve personel çok başarılı tam merkez şiman karşısı otel temiz ama eski bina olması nedeniyle özellikle banyo temizliği göstermiyor banyoların yenilenmesi gerek

Partner