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Fairfield Inn Suites Houston Humble
Houston - TX · United States
20525 Highway 59 NView location
8.4/10Excellent643 Reviews
Cleanliness8.8/10 8.8
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition8.4/10 8.4
Location9.0/10 9.0
Neighborhood8.8/10 8.8
Value7.6/10 7.6
Amenities7.8/10 7.8
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Fairfield Inn Suites Houston Humble
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. A complimentary self-serve breakfast is served daily from 6:00 AM to 9:30 AM. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Free self parking is available onsite. Make yourself at home in one of the 62 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Conveniences include safes and desks, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Deerbrook Mall - 0. 8 km / 0. 5 mi- Humble Golf Center - 1. 5 km / 0. 9 mi- Lake Houston - 1. 7 km / 1.
1 mi- Humble Museum - 2. 7 km / 1.
Show less
Located in Humble, Fairfield Inn & Suites Houston Humble is in the suburbs, within a 5-minute drive of Deerbrook Mall and Memorial Hermann Northeast Hospital. This hotel is 1.7 mi (2.7 km) from Humble Museum and 1.7 mi (2.8 km) from Charles Bender Performing Arts Center.
Make yourself at home in one of the 62 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- 0.525 percent destination fee will be charged
We have included all charges provided to us by the property.
-
You need to know
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Spoken Language
English
Nearby attractions
Deerbrook Mall
0.9 km / 0.6 mi
Humble Golf Center
1.5 km / 1 mi
Lake Houston
2 km / 1.3 mi
Humble Museum
2.9 km / 1.8 mi
Charles Bender Performing Arts Center
2.9 km / 1.8 mi
Hirsch Memorial Park
3.3 km / 2.1 mi
Memorial Hermann Northeast Hospital
3.4 km / 2.1 mi
Humble Kindred Hospital
3.9 km / 2.4 mi
Memorial Hermann Specialty Hospital Kingwood
4.5 km / 2.8 mi
HCA Houston Healthcare Kingwood
4.5 km / 2.8 mi
Kingwood Medical Center
4.5 km / 2.8 mi
Kenswick Park
4.8 km / 3 mi
Old MacDonald's Farm
5.6 km / 3.5 mi
George Turner Stadium
5.7 km / 3.5 mi
Humble Civic Center
5.8 km / 3.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 62
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
Show 24 more facilities & services
- Laundry service
- Babysitting service
- Bellboy serviceExtra charge
- Hotel safeExtra charge
- Lift access
- ShopExtra charge
- GardenExtra charge
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Poolside snack barExtra charge
- Indoor freshwater pool
- TV lounge
- Hairdressing salonExtra charge
- Spa centreExtra charge
- Breakfast
- Continental breakfast
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²QUA.2Q
Room overview
Smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Wi-fi
- Safe
- Ironing set
- Tea and coffee making facilities
- Fridge
- TV
- Hairdryer
- Cable TV
- Desk
- Toiletries
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
QUADRUPLE TWO QUEEN BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Wi-fi
- Safe
- Ironing set
- Tea and coffee making facilities
- Fridge
- TV
- Hairdryer
- Cable TV
- Desk
- Toiletries
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Hairdryer
- Tea and coffee making facilities
- Fridge
- Ironing set
- TV
- Housekeeping
- Cable TV
- Desk
- Toiletries
- Wi-fi
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
DOUBLE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Hairdryer
- Tea and coffee making facilities
- Fridge
- Ironing set
- TV
- Housekeeping
- Cable TV
- Desk
- Toiletries
- Wi-fi
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
STUDIO Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 30 m²DBL.H6-KG
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
DOUBLE Accessible KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 Bedroom • 30 m²QUA.H6-2Q
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairfield Inn Suites Houston Humble
QUADRUPLE Accessible-Two Queen Beds
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-2Q
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Fairfield Inn Suites Houston Humble
100
reviews shown
Maritza
They have done away with the pools and amenities. No where to relax outside. One small bench outside the front door. No sitting in the lobby/sitting area outside. All chairs are put up on the tables. Not a comfortable stay for relaxing. Only good for business stay where you stay in your room.
Billy
I didn't use it, I'm still waiting for my refund..
Jacob
Mariott-
In a few years when you're wondering why all your loyal customers abandoned you, please note this review. If I wanted to have to chase my own towels, take out my own trash, and clean my own facilities, I would book a house and have some closet space, a kitchen, and privacy. Staying for five nights and having the room serviced ONCE is a disgrace. Two washcloths and four towels for a room that sleeps four guests, and reusing them for three days is disgusting.
Even when they serviced my room, the one time, they didn't vacuum.
In a few years when you're wondering why all your loyal customers abandoned you, please note this review. If I wanted to have to chase my own towels, take out my own trash, and clean my own facilities, I would book a house and have some closet space, a kitchen, and privacy. Staying for five nights and having the room serviced ONCE is a disgrace. Two washcloths and four towels for a room that sleeps four guests, and reusing them for three days is disgusting.
Even when they serviced my room, the one time, they didn't vacuum.
Shinji
Everything was great
Daniel
They’re currently going through a upgrade remodel. The first floor is completely done, which is where we stayed. It is a great economical hotel. That’s clean with a decent breakfast near the interstate shopping. Very quiet area definitely would stay again when visiting family.
Cammie
Offered room service delivered. Room service called my room but was on hold and then line disconnected. I never got the food and after waiting almost 2 hours ordered through Uber Eats. I tried contacting them several times online with no phone number to call with no reply to my messages.
Kiana
Wouldn’t stay again based off the rude employee on work on April 3rd at 9pm and the disappointing level of cleanliness in both rooms I was placed in.
Nichole Opal
This was, unfortunately, the worst hotel experience I’ve ever had at a Marriott. I specifically chose Marriott because they typically uphold high standards and consistently provide a great experience. This stay was the complete opposite.
When I arrived, the property felt like an active construction zone. There was construction happening on our floor, with noticeable debris and an overall unclean atmosphere. It did not feel welcoming or properly maintained.
My room’s TV did not work for two full days before it was finally repaired. One friend staying across the hall had her toilet overflow, and it could not be fixed during her stay — she was told to use a restroom on the first floor even though we were on the second. Another friend on the third floor discovered mold in her room and had to leave the hotel entirely. A fourth friend also wanted to leave due to a strong, unpleasant smell in her room.
My three friends who booked directly through Marriott were able to relocate to another Marriott property. Unfortunately, because I booked through Expedia, I was not given the same flexibility and felt stuck in unacceptable conditions.
This experience was extremely disappointing and far below the standards I associate with Marriott. Cleanliness, maintenance, and guest comfort should never fall this short.
When I arrived, the property felt like an active construction zone. There was construction happening on our floor, with noticeable debris and an overall unclean atmosphere. It did not feel welcoming or properly maintained.
My room’s TV did not work for two full days before it was finally repaired. One friend staying across the hall had her toilet overflow, and it could not be fixed during her stay — she was told to use a restroom on the first floor even though we were on the second. Another friend on the third floor discovered mold in her room and had to leave the hotel entirely. A fourth friend also wanted to leave due to a strong, unpleasant smell in her room.
My three friends who booked directly through Marriott were able to relocate to another Marriott property. Unfortunately, because I booked through Expedia, I was not given the same flexibility and felt stuck in unacceptable conditions.
This experience was extremely disappointing and far below the standards I associate with Marriott. Cleanliness, maintenance, and guest comfort should never fall this short.
Ashley
There were no rooms available
carmen
SanTovia was at the front desk she was as sweet as can be. She was able to help me out with my stay.
Michael
Room was clean. Staff was nice. The hotel is being renovated.
kristie
Clean room staff
Sean
They were under renovation when I was there. The waffle maker didn't work and I always look forward to that when I stay there. Otherwise, the room was clean and the stay was cool
ZACK
I was told there were no rooms and I would not be charged. The service was kind of rude. I saw I was charged, but was just told I wasn’t charged. I still haven’t been refunded.
Dharak
Clean room and welcoming staff.
dennis
Yes
Stephanie
I signed up for a single bed and got two. It messed up my whole weekend. I will never stay at this hotel. I was told because I'm not a member is why I was moved to a double room. I am extremely upset.
Trey
Everything met my expectations
Lisa
Clean
Amanda
Everything was in walking distance
Jeff
Great
Mario
Flooding smell, not a good stay
Sylvia
It was cool for the night.
Beth
This property is sort of old and could use a few face lifts. Door frame to bathroom was rusted and shower curtain was torn at one end at the top. Room 216
Keith
Only stayed only night. It was fine.
Nina
It looked ran down and needs remodeled
Mable
I have been staying at this property for 5 or more years
Sydney
Used for a long layover. Good for what it was, no more no less.
Irma
Need update.
Trimiel
The front desk worker was very rude. My bathroom flooded the first day there and the room was not clean.
Dannette
Staff was excellent. Hotel is convenient to mall and restaurants.
Douglas
The hotel is old and needs remodeling ! The reason i chose this hotel was because they advertised indoor swimming pool ! Got there to find out the pool had been closed for over a year Could not get a refund.
Casandra
Nice stay
Sharon
Enjyed my stay
The staff was so welcoming and friendly. It was comfortable and clean. The breakfast was good and plentiful. Overall a very good travel experience
megan
Stayed a night for an early flight. Everything was great
Nanette
Nice rooms
Jeff
The hotel was horrible....especially the front desk clerk Natalie...she was rude an out of line...will be calling corporate on her an the manager vic patel....stay clear of this place....Marriott would be ashamed of there name being used by these people an property...was supposed to stay 3 days only stayed one....yalls costumer service is way below standards!
Alan
The staff that welcomed us helped me with a problem and could not have been more understanding and helpful.
Melissa
Close to airport and mall.
Matt
Fine for one night
Booked one night in the hotel. Was ok for that purpose. The reception staff were very friendly and I appreciated being pre-warned the hotel was busy so breakfast might be busy (it wasn’t in the end, was very quiet at breakfast). Was disappointed the pool wasn’t available to be used. Would stay here again if I needed a hotel in the area for one night, wouldn’t plan to stay for longer duration.
Kamonchanok
Tile in the bathroom could use some maintenance
Richard
Nice place to stay
Michael
Pleasant experience, nice staff
No issues
No issues
Verified traveler
Good stay
It was good. I just wished the front desk was able to answer the phone when calling to confirm reservations. Overall, the stay was good! This was one of the hotels I would recommend when staying in Houston. The hotel was close to the mall and other food spots, so that was a plus!
Nelson
If you just want a night at a hotel it’s clean the bed sleep good there’s the mall and a few restaurants close by
Terry
Nikki was very nice and helpful.
Mariam
We did not like the tv, cheap towels, couldn't set room clock because, it had the wrong time. Overall it is a fair place to stay.
Brentnei
Great stay
Pauline
Nothing
GREGORY
Only stayed one night. It was just what I needed for a room.
Ladonna
Easy to access.
George
Staff was extremely helpful and courteous!
Muhammad
Best hotel near the airport
Jeffrey
The staff took pride in their tasks and the hotel
Dawn
Extremely musty all the floors on the 4th floor has no air conditioning
Raheem
The property was clean
Suzanne
This property was conveniently located to where we were going. Breakfast was typical but good.
Patricia
Great stay
Nice, clean overnight stay. The staff waa very helpful with my change in itinerary.
Melissa
Easy access. Close to shopping and dining options.
Markley
It was a great stay , indoor pool a plus!!
Connie
Poor service, hotel had a moldy pool, no cold water for shower only very hot water, reported it and nothing was done, refrigerator in room didn’t work
Christina
My children enjoyed themselves so much and said a special thank you to the service staff as breakfast was delicious!!
Candy
The lady at the front desk was amazing the only who knew me by my last name when I walked in felt so welcomed. She worked in the evening
Melissa
Close proximity to mall and dining options was great for me and my family.
Melissa
Nice and clean at an affordable price.
Millard
Nice and clean
Sherrie
advertise 'free, hot breakfast'. laughable. cold. stale biscuits along side the cold, swimming in grease, kinda sausage. apple juice had been watered down, however IT was cold.
Chrishonda
Great Hotel. Outstanding location.
Jessica
Great!
Conveniently located to the airport, East check in, and very clean.
Kathryn
There was a gutter falling off the property from the roof and it looked dangerous, as though it could cause serious damage to the vehicles parked in the parking lot below. the room I was in smelled of mold and the ceiling repair looked terrible. The air conditioner needed repair. The front desk staff were very nice and friendly.
Oscar
Bad Customer Service
On the night of May 13, the room in that hotel did not have telephone service, television service, or internet service. We went to talk to the girl at the front desk in person and she said that she understood our frustration and that they would make it up to us with a complementary night in the future. So we returned to that hotel on May 29 when we returned from our trip. The manager was there and gave a resounding No. He refused to keep the promise made. He said they never do that and he was never notified. He didn't even offer or look for a way to compensate us for the poor service. It was 10 at night, we were coming from the airport, we felt very tired, disappointed and frustrated. Given the poor service we received, we went to another hotel in the same area. We would have stayed at that hotel if the manager had handled the problem differently or if he had found a way to compensate us. Oscar & Ada Ortiz. Thanks
Nickole
We came down to celebrate a friend birthday and visited a family member hotel was clean and quite.
James
Very Average
The hotel was very average. Aesthetically it was not that appealing. However, it was clean. Breakfast was below average.
robert
Weekend Getaway
Staff were very courteous. Greeted every time. House keeping were also very nice and the whole place was spotless.
Rose
Breakfast was amazing! There wasnt anything i didnt like
Christopher
Stop over hotwl fine for what it was
KImberly
Convenient location to the airport. Clean. Guest service person was nice and helpful.
Kirsty
I really enjoyed the staff experience here. Mrs Pie and Natalie go above and beyond for their guests.
Henry
Location to restaurants and stores.
David
beds were hard
Jeremy W
Clean, great people
Elizabeth
Great customer service
Neeka
Everything was great! The only problem was there was only one icemaker and it was broken. The staff were excellent. Very friendly and professional.
Karen
Needs updating and front desk staff needs to be professionally trained
Natasha
The hotel had a stench to it and I believe our room (220) was above the pool it often smelled like mildew in our room.
Amber
Everything was perfect, the staff were AMAZING. Would definitely stay again.
Melove
1. I had no internet in my room and asked called the front desk and they said that internet doesn't work.
2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok.
3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds.
I have never in my life experienced such rudeness from a business.
Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.
2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok.
3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds.
I have never in my life experienced such rudeness from a business.
Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.
Verified traveler
Good job!
Front desk staff on checkin was very friendly and excellent!!!
Smell of weed in hall on floor 2 was disappointing (illegal in TX too)
Wood floor in elevator starting to appear worn and dirty on edges.
Otherwise, room was clean and comfy.
Smell of weed in hall on floor 2 was disappointing (illegal in TX too)
Wood floor in elevator starting to appear worn and dirty on edges.
Otherwise, room was clean and comfy.
Tiffany
Mrs. Pie was the best! She was really sweet and make our stay great.
Candace
Quick overnight stay. Close to parking for airport
Alexia
I booked this hotel for an airport layover. There was no indication on the description that this hotel has NO AIRPORT SHUTTLE. The transportation cost to and from the airport cost as much as one night at the hotel. There was also no restaurant in the hotel. Walking to get food was through a sketchy neighborhood. This hotel is only useful for travelers with a vehicle.
Verified traveler
Our trip was really good. Loved the ambience and a very good night sleep.
Mark
Will bot stay at hotel again!
Reyes
Nice room. Clean building. nice pool, friendly staff
Ivy
Don’t stay in room 218
The front desk personnel were friendly but made sure I knew that there are no accommodations like early check in or late check out for third party vendors. The room was disgusting. The mattress had visible stains and was flipped as well the sheets. There were rust marks everywhere. My granddaughter and I were only there less than a day so I didn’t put up a fight because we were made to feel less than by not booking through marriott directly lol. SMH. I didn’t fuss or fight about it.
Michelle
It was great
Susan
I didn’t stay there. The man behind the counter behaved like he was on some kind of drug. He said I booked the wrong night and that he had no room available. He kept looking at a paper as if he was learning the computer system.
In the end, I booked a room next door.
In the end, I booked a room next door.
rhonda
Staff is friendly and the rooms are clean
Ross
Airport staff
Comfortable clean stopover near airport for flight next day. Friendly staff
Kennedy
Great
Location & surroundings
Fairfield Inn Suites Houston Humble
20525 Highway 59 N, Houston (tx), United States
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Fairfield Inn Suites Houston Humble
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