Palace Inn Kingwood

4/10

Poor

08 Aug 2023

Aurelia

They don’t clean the sheets they have stains on pillows and blankets

Family_with_children

2/10

Poor

30 Apr 2023

Charles

Booking wasn’t available

10/10

Exceptional

12 Dec 2021

Verified traveler

Early check inn

Good service had a friend cone into town unexpectedly an the allowed early check inn.

Friends_and_family Family

10/10

Exceptional

16 Nov 2021

John

Great showering hole

It was to use shower

Friends_and_family Friends

2/10

Poor

06 Aug 2021

Natasha

WORSE EXPERIENCE EVER! Key to somebody's room!

I got to this hotel, the front desk person was so new it appears as though he didnt know what he was doing.

I ended up getting my key, i had to ask if there was wifi. Only to get to the room and a man was naked on his bed IN THE ROOM I WAS ASSIGNED!

I was so terrified I flew back downstairs and demanded a refund to leave that place.

WORSE EXPERIENCE EVER!

The front desk person did not even apologize!

Self

8/10

Excellent

27 Jul 2021

Justin

It was definitely clean by my standards. In this price range especially. My problem with this Palace Inn is the hotel across from it. They'll let anyone stay and do whatever they want.

Friends_and_family Friends

6/10

Pleasant

29 Jun 2021

Verified traveler

Large spacious rooms. Didn't like dirty restroom and sink area. Bug's, hair, dirt, dirty wash cloths and towels

Leisure Partner

10/10

Exceptional

05 Jun 2021

Verified traveler

Nice hotel

Business_and_leisure Family

10/10

Exceptional

07 Mar 2021

Harry

Minor improvements for happier customers

Everything was excellent, but a few thing could have been better. Everyone in our group mentioned:
1. Bedspreads need to be heavier & washable.
2. Maids need to rub shower-heads w/vinegar monthly to remove calcium.
3. Minimum of bananas & packaged oatmeal at breakfast.
4. Consistent room rates; people booking later got better rates

Friends_and_family Friends

10/10

Exceptional

02 Mar 2021

Verified traveler

Room was clean cool & comfortable. I highly recommend this hotel and I will be staying here again in the future. Great value.

Leisure Self

2/10

Poor

11 Sep 2020

James

Not so good

Partner

2/10

Poor

06 Jul 2020

Steph

I had a to change room because the bathtub was dirty and on the second room the bedsheets was dirty too!!

8/10

Excellent

13 Jun 2020

Iris

Nice, clean. Housekeeping staff a little rude, but otherwise my stay was decent.

Leisure Partner

6/10

Pleasant

09 Mar 2020

John

Nice hotel bad staff.

Staff was very unfriendly and didn’t seem to know what they were doing. Maybe a language barrier.

Business

8/10

Excellent

09 Nov 2019

Verified traveler

Great stay!

Great, comfortable and clean.

Self

10/10

Exceptional

04 Oct 2019

Verified traveler

The rooms are very nice and clean and plenty of space

Business Self

8/10

Excellent

06 Sep 2019

Jessica

It was Surprisingly clean and up to date. Love the fridge and microwave in the rooms

Leisure Self

10/10

Exceptional

05 Aug 2019

Ro

Enjoyed my stay! Room was clean, check in was friendly and helpful. Would stay here again

Leisure Partner

2/10

Poor

04 May 2019

Verified traveler

the night check in clerk was incredibly rude. I booked this because my 22 year old missed his flight in Houston, the clerk just kept yelling at him that he didn't have a reservation, even after we gave him the itinerary number. He yelled at me when I got him on the phone. He told me he had NO reservations, really? a hotel that has NO reservations? he demanded more money than we had reserved for, my son had no choice but to pay -- since he had already spend $30 on an Uber ride to this hotel. I called Travelocity customer service, there wasn't much they could do. Very disappointing.

Leisure Self

10/10

Exceptional

20 Mar 2019

Nicole

Happy customer

Hot water doesn't stay warm long enough was my only issue.

Partner

4/10

Poor

10 Nov 2018

Kristal

The owners were rude, very short with us. The room was clean but simple things like a TV remote were not provided, there was no blankets just a super thin over sheet.

10/10

Exceptional

07 Nov 2018

Chris

Very clean.....spotless! I stayed here several months ago and have been extremely impressed with the cleanliness both times.

2/10

Poor

04 Oct 2018

Toni

Can you at least clip the cockroaches wings?

When we arrived the clerk was so rude because it was so late at night. He acted as if it were a problem to deal with us. After having been on the road traveling for more than 12 hours we were exhausted and just wanted rest. We walk into our room and there are 3 HUGE flying cockroaches in our room just posted up on the bed. I am completely disgusted by this time and I asked for a refund or a sanitized room and the man laughed in our faces and said “No refund!!! You stay here you stay in that room. Only room I have.” That was clearly a lie since we were one of the 4 vehicles in the parking lot.

Partner

10/10

Exceptional

18 Aug 2018

Chris

I was very impressed with the cleanliness of the room. It was outstanding.

8/10

Excellent

29 Jun 2018

Jennifer

Excellent Hotel

I don't normally give reviews of things, but I gotta say I was just very impressed by the Palace Inn. The room was spacious and the price is excellent.

6/10

Pleasant

18 Feb 2018

Laura

It was clean, but lacking in amenities. No kleenex, towels very small. Breakfast is a joke.

Family

10/10

Exceptional

08 Dec 2017

Verified traveler

Nice large room. Comfortable bed, very clean.

The only issue I had was the price but compared to other locations it was the cheapest I could find. Not bad for a two star hotel.

10/10

Exceptional

11 Sep 2017

william

Was very pleased with accommodation would recommend to anyone

8/10

Excellent

11 Sep 2017

Robert

Very Nice

Quite pleased to find the hotel had been completely remodeled. I've stayed in pricier hotels that weren't as nice. Only drawback was in spite of having a refrigerator and microwave in the rooms, there was NO COFFEE MAKER? That would have made everything perfect, but I WILL Stay here again!

10/10

Exceptional

03 Sep 2017

Estelle

Great Stay

Having worked in hotels before, my first thing was to examine the room for cleanliness. It passed the test! The staff was very helpful from front desk to housekeeping. I would reserve another room there if needed.

Family

2/10

Poor

25 Jul 2017

Verified traveler

Bed bugs, and lots of them

Room looked nice. Got bed bugs. Bad. Still dealing with the bits

10/10

Exceptional

17 Jul 2017

Verified traveler

Would definitely stay again!

This place was wonderful! Far exceeded my expectations. The room has everything you need and the location is perfect. My only suggestion would be a thicker comforter for the bed.

4/10

Poor

09 Jul 2017

nJ

No coffee maker seriously?

Front desk was rude. There was no coffee maker in the room. And my TV was stuck on a porn site. Classy.

8/10

Excellent

05 Jun 2017

Rhonda

Comfortable

It was comfortable and clean

Family

8/10

Excellent

05 May 2017

susie q

nice place because it is close to relatives

comfortable place to stay, convenient place for us.

8/10

Excellent

28 Nov 2016

John

Convenient and economical.

Spotless, apparently newly renovated. Architectural ceramic tile on bathroom walls and floor. New carpet, new furniture, freshly painted walls, comfortable bed.

8/10

Excellent

21 Nov 2016

jaylee

Nice really nice

The was a great location. The hotel is fairly new. The room was spacious and clean. I didn't like the thin comforter or the fact there was not a clock. But there was a dvd player.

6/10

Pleasant

22 Sep 2016

Lisa

fair price

ok

6/10

Pleasant

25 Aug 2016

D.E.V

Quiet, good location for the area of Humble/kingwo

Nice attention at arrival.New private own hotel,clean, confortable roo..coffee inonby. Next morning g experience not so good.When went to the lobby 855am the coffee mac hine was off.The \" breakfast\"consisted of boxed plastic wrapped honey. buns..there were 3eft , and when. I rung bell at office it looked Ike I woke up the desk person Faciility nice and price ok.. They need more experience to polish the breakfast option..otherwise do. NOT advertise breakfast,just coffee available

10/10

Exceptional

21 Aug 2016

Abel

Was Nice

Rooms were very nice and owners were to

Family

8/10

Excellent

13 Aug 2016

Morris

Convenient

Convenient hotel for spending the night. New facilities and very clean.

6/10

Pleasant

08 Aug 2016

Verified traveler

New Motel

This motel has outdoor rooms with separate entrances. It is a new facility just off 59/69 Hwy. Very convenient, and there are numerous restaurants and a mall nearby. It does not have a fitness room, nor a laundry facility, and has one outdoor ice machine. The rooms are new and nice. The breakfast is minimal. They just give you a store-bought muffin. If you want a better breakfast, go somewhere else.

There's a body shop behind the hotel, and some teenage kids ride their dirt bikes and ATV's up and down the drive, and it's really loud. The police had to be called twice, to get them to quit riding at 2:30 AM on our last night there.

But, the facility was safe and secure, and there is a convenience store/gas station right across the street. The people there were very friendly and accommodating, and the rooms were cleaned well.

8/10

Excellent

03 Jul 2016

William

Pleasantly Surprised

Perfect if your on a budget for business. I've paid more & gotten less. The room was clean, wi-fi worked perfect, & it was quiet at night. Not luxurious by any means, but I'd stay there again...if need be

8/10

Excellent

06 May 2016

lebie

Clean, quiet

Held reservations until after midnight after our flight was delayed 5 times

4/10

Poor

06 May 2016

cleo

very disappointed

Stayed one night at start of trip and one night at the end of trip. First stay was great in every way. Second night very poor. Booked king handicapped room 4 months in advance. They did not have one available for us, they gave it to someone else that day and the only room left was a double on the second floor with no elevator!! Room was to be non smoking, but had several burn holes in linen, bugs in linen, only one towel and dirty ice bucket with no plastic bag. Staff rude. Interesting what conditions were only 4 days apart!

8/10

Excellent

19 Mar 2016

Rod N

Clean and comfortable motel for the price, the only negative is the breakfast, when you book it says it's included but they don't even offer it, when asked was given banana bread, that's it.

2/10

Poor

08 Feb 2016

Michael

Very filthy not pleased at all

6/10

Pleasant

29 Nov 2015

JR

The THANKGIVING Palace

New and very clean,,, turned on TV and porn movie came on had to find Tv sheet to figure out how to get them off,,,,woke up first morning to Lawn mowers and leaf blowers around 7:30 am. Asked for Quite room at Check in, Heard truck and motorcyles turning the night,,,Coffee was Great as I needed plenty of it !!!!!!!!!!!

2/10

Poor

20 Nov 2015

Helga

You should consider staying somewhere else!

Suggest that you stay somewhere else than here! Wi-Fi never did work even after asking for them to reboot the modem. The first room they gave us had the beds made up, when you drew back the covers to reveal that one of the beds had hair and soiled linen from someone else sleeping in the bed previously. Asked the desk for new linen and they indicated that the bed was clean and to use it. We indicated that the bed had hair and soiled linen. After persisting they gave us a 2nd room and this room was made up the same but when we drew back the sheets there was stains & hair in the 2nd room (only a guess but could have possibly from someone renting the room by the hour?). The room had towels for 2 people only & we were 4 people. On request they did give us extra 2 towel sets. The breakfast consisted of freeze dried coffee (or Hot water but no Tea Bags) and a one bite muffin or a pre-packaged cinnamon horn. No fruit, no margarine / butter, No Water. The location does not have any other restaurants within walking distance but does have a Gas Station you may be able to get something from (that is if you get there before they close at 11:00 pm) The hotel seems a bit overpriced for what you get.

Family

6/10

Pleasant

01 Nov 2015

Verified traveler

Nothing fancy but comfortable

Room was clean and comfortable. If you're looking for a hot breakfast you'll need to go elsewhere. It's strictly muffins and honeybuns.