Regency Inn & Suites By Capital O Houston IAH Apt

8/10

Excellent

18 Apr 2026

James

Air conditioner works great!! Excellent water pressure and hot water in showers. Cool mirror on ceiling. 🤔

4/10

Poor

17 Apr 2026

Peter

Room cleanliness very dirty , shower filthy, toilet wobbly and sink faucet had a leak could not stop leaking. Although it was marketed as non-smoking room , the cigarette odor was present.
The door dead bolt broken off and door looked like had been prayed out. night felt very creepy and uncomfortable.

Self

6/10

Pleasant

16 Apr 2026

Paul

It was a no frills place to sleep for a night.

Self

2/10

Poor

16 Apr 2026

Everton marcio

It you looking for a dirt and dangerous place this is right for you, smelled cigarettes and if you have allergies stay away from it its too dirty every single item inside was damaged, if you thinking about staying here better sleep in you car you will be more comfortable , me and my wife had a 2 day reservation and couldn’t stay a whole night ,also there’s lot of mold ,someone should call the health department on it

Pet

10/10

Exceptional

12 Apr 2026

karen

Everything and everyone was great I wouldn't change a thing

Partner

2/10

Poor

12 Apr 2026

Samuel

We checked in. Withing 10 minutes we checked backed out and demanded a full refund. The place was run down, filthy and very poor accommodation

Partner

2/10

Poor

11 Apr 2026

Erick

None of the lamps worked, dirty carpet. Overall unacceptable accommodations for a traveler on business away from home.

Self

4/10

Poor

06 Apr 2026

Yevgeniy

As far as Staff is wonderful, the room need!! I would say full renovation!
It’s seams like staff cleaning the room, but all overused and looks 50 years old.

6/10

Pleasant

04 Apr 2026

Lav

For the price, room was okay.

8/10

Excellent

04 Apr 2026

Demetrius

Yes

Self

10/10

Exceptional

04 Apr 2026

David

Safe and easy. Budget prices

10/10

Exceptional

01 Apr 2026

Frances K

The room was spacious and the king bed comfortable. The
staff was especially helpful. And having coffee available all
the time was great. I would stay here again.

FKSmith, Orange Park ,FL.

Self

10/10

Exceptional

01 Apr 2026

Rasagnya Reddy

Clean room

Friends

6/10

Pleasant

31 Mar 2026

Don

hair on bathroom floor, comforter seemed ancient, room in poor condition, no bottled water in the room, desk broken.

Self

2/10

Poor

31 Mar 2026

Charlotte

We were shocked and disappointed at the overall condition of the facility! The room smelled like smoke and my 2 daughters with asthma had trouble breathing. Unfortunately, other facilities in the area were also booked solid.

Family_with_children

10/10

Exceptional

31 Mar 2026

Kenneth

Nice

10/10

Exceptional

31 Mar 2026

Kenneth

Average place. Above average staff

2/10

Poor

30 Mar 2026

Chandramouli

The rooms had smoky smell and not clean. The staff was very good though.

Family_with_children

2/10

Poor

30 Mar 2026

Katherine

The only good about this property was Megan, she was very nice. The room wasn’t well clean, there were hairs on the bathroom shower, it’s an old place that haven’t had a renovation in a long time. The photos on the app aren’t nothing like the place.

Family_with_children

8/10

Excellent

29 Mar 2026

Shira

It's a cheap motel. Not clean or modern but it had everything we needed. Staff were very friendly too

Partner

2/10

Poor

29 Mar 2026

David

Do not believe the fake 10/10 reviews. Read through the 2/10 reviews. They are spot on. The room was disgusting. Filthy bathroom, filthy bathtub, huge blood stain on the mattress under the mattress pad, food on the floor between the bed and the nightstand. We didn’t even takeoff our jackets, we got out of there immediately and drove 2 1/2 hours home. I will never believe Expedia ratings again, without digging in to individual reviews. So many red flags at check-in: A very thorough review of the rules, had a television red light District Motel feel to it. The outside looks like a scene from a horror movie. Expedia is trying to get a refund which I think is unlikely, based on the other feedback. I just wish Expedia would remove the fake reviews so tired travelers understand what a horror show this hotel is. Be warned! Do not stay here!

Partner

6/10

Pleasant

29 Mar 2026

eryn

This place does NOT look like the pictures. Pulling into the parking lot and you'll see run down signage, blinking signs, and even some flickering lights. Check in was quick, easy, and friendly. Now onto the room.... lordy where do i start? This place is sooooooo outdated and is in desperate need, for not even just upgrades, but PROPER maintenance. The ceiling tiles were gross looking and some looked like they'd fall out. One electrical socket didnt have a cover (I would assume that shouldn't be like that for safety). One socket didnt work at all. There was a tissue stuffed into a possible hole in the ceiling. The Side table lamp was broken. The towel rack in bathroom was rusted quite a bit. Bed was ok... had clean sheets. I asked for an extra towel and wash clothes. Front desk said that they didnt have anymore but they would get some and bring them to my room within 10-15 minutes... got them almost 1.5 hours later (after 11 pm. Luckily, i hadnt fallen asleep yet). No phone in the room to contact front desk. Had I been able to get a refund, I would have and went elsewhere. Don't get me wrong. I'm not looking for immaculate and completely updated esthetics, but this was a bit ridiculous. Definitely won't be staying there ever again. Sorry.

Family_with_children

4/10

Poor

27 Mar 2026

Cindy

No amenities worth mentioning. No clock. No phone. The room needed vacuuming. The curtains were falling down in several places. No guide for TV channels though they did bring me a paper list when they saw my review on another website. The staff was pleasant and kind during check-in.

Self

4/10

Poor

27 Mar 2026

Amy

This hotel is very run down and room was quite dirty. Would not stay again. The staff was nice.

Family

6/10

Pleasant

25 Mar 2026

Bill

We were unhappy with the condition of the bathroom, tub, sink, and counter, all in desperate need of replacing. Also, no closets or clothing racks to hang our clothes. Beds were comfortable, staff, very friendly and helpful... also apological for the condition of our room.

Partner

2/10

Poor

25 Mar 2026

Fraidoon

The bed was not good bathroom was not good the table was broken

2/10

Poor

24 Mar 2026

Nancy

My experience “staying” at the Regency Inn in Richmond was so bad it bordered on disturbing. First let me say, the staff was friendly and reasonably professional.

But the room was perhaps the most appalling room I’ve ever had the misfortune to step into, to say nothing of a hotel room that I had already been charged for.

The first thing to hit was the sickly sweet smell of cleaner that was clearly covering up a very, very bad odor. I stopped breathing through my nose within a minute or so of being in the room. The second thing was the squish as I stepped onto the carpet. The third thing was the sagging and stained acoustic ceiling tiles.

After that it was just one bad thing after another: the battered furniture, the deeply stained carpet and armchair, the lamps with non-working bulbs, the stained bathtub, the rusty fixtures.

Even though I was exhausted from a long drive from Florida, there was no question of spending another minute in that room. The staff said there were no other rooms available and that that room was representative of the others. I left immediately, needing to put many miles between me and that disturbing room.

Needless to say, the photos in the listing looking NOTHING like the actual room I was assigned. The photos I’m attaching don’t even fully convey what the room actually looked like. I have no idea how this establishment managed to acquire the positive reviews.

2/10

Poor

23 Mar 2026

Jack

The building is in terrible condition for the price I paid. No amenities. Some guy in an electric wheelchair and cigarette banging on my door at 10am asking me if I was staying. Terrible. Do not book here.

6/10

Pleasant

23 Mar 2026

William

Welcoming to pets but older furnishings. Seemed like it was nice 15 years ago. Shower needed renovation. The staff was excellent

Partner

6/10

Pleasant

22 Mar 2026

Don

Desk staff was nice and helpful getting me checked in and fixing my room key card when it didn’t work. They were great. Just being honest - overall, the room I had was pretty run-down. I didn’t even want to sit in the chair. That being said, I saw no bugs and nothing dangerous so it was fine for 1 night.

4/10

Poor

20 Mar 2026

SuEllen

Hotel looks like it is primarily catering to an itinerant population, with obvious long-term residents taking most rooms. It was challenging to get an “accessible” room, even when I had requested one in advance. First I was given a third floor room (no elevator), then one that required me to park on the opposite side of the hotel and walk around, because the room was only accessible by stairs on the side of the hotel closest to it. Walking around on that level, I had to navigate an electric car charger coming out of a room and an electric bike parked on the sidewalk. The rooms are very shabby, with broken counters and tiles, layers of grout and adhesive barely holding things together, and when I got to my room, it had not been cleaned and had used towels and trash strewn everywhere. When I called the front desk to complain, the clerk seemed to have trouble understanding what I needed (cleaning and towels), and when housekeeping finally showed up, she had no idea why she was there. At least she did a decent job cleaning and totally stripped the one bed I slept in (she did not replace the bedspread on the other bed, just shook the dirt off it.) The room also smelled like old grease and heavy spices. This is the second time I’ve stayed here because it is so close to the event venue I was going to, but I think this is the last time I will be doing this.

Self

10/10

Exceptional

19 Mar 2026

marquita

A old hotel but loved the Jacuzzi tub

Partner

2/10

Poor

16 Mar 2026

Georgu K

Rooms are poorly maintained.
Furnitures are broken and are from old furnitures thrown from some Hilton hotel.
Don't have an Iron box, please carry one if you need one during the stay.
No kettles to even prepare coffee in the morning.
Floors makes your feet dirty. Bathroom has no hooks to hang your cloths. There are no hangers in the room. The photos are fake, doesn't look like it at all. You will get a much better experience for this price somewhere else

Family_with_children

2/10

Poor

15 Mar 2026

Susan

This was the nastiest place ever. Checked in, and checked immediately out after going in the room. It stunk like crazy. A bunch of sketchy people were hanging out ruining up and down the hall. We had to last minute pay a crazy rate elsewhere because there we're not a lot of places with rooms left, due to some events that weekend. No refund because we checked in later than the 3:00pm check in time. $900.00 for a 2 night stay in Richmond.

Pet

2/10

Poor

15 Mar 2026

Tammy

Staff was helpful and understanding. Hotel was very run down. Had a terrible smell; hole in walls and sinks badly rusted. Had good reviews online. I’m guessing they were false reviews. We did not stay and ask for refund immediately.

Pet

2/10

Poor

14 Mar 2026

ryan

Dirty and gross

2/10

Poor

14 Mar 2026

Sara

Sketchy area, hotel looks run down. Worst of all, we flipped sheets to check the beds and find blood on the mattress. No refund, plus having to pay for a second hotel.

Friends_and_family Family

6/10

Pleasant

13 Mar 2026

Todd

First room was disgusting, definitely wasn't cleaned, so they moved me to a clean better room, neither refrigerator worked and sink was leaking.
Staff was helpful in accommodating my stay. Cleaning staff im not sure about

Partner

6/10

Pleasant

12 Mar 2026

Scott

Megan at the front desk was awesome.

6/10

Pleasant

08 Mar 2026

Florence

Property is old and not in the best condition. It was clean but dingy. The beds were soft but squeaky and dipped towards the middle. Hot water ran out during shower. Wifi was very spotty/slow. Front desk staff was friendly.

Family

4/10

Poor

07 Mar 2026

Lynn

No trash can in the room, microwave and fridge, but no coffee, NO PHONE

Self

8/10

Excellent

06 Mar 2026

Andrew

The room was comfortable and met my needs.

Self

6/10

Pleasant

04 Mar 2026

Jc Renz

Staff were accommodating. Bathroom looks outdated with paints peeling off. WiFi was slow. Probably can use an upgrade with the TV or at least get cable on it. Room looked clean but there were stains on the carpet. Pretty much just a room to sleep in.

Self

10/10

Exceptional

24 Feb 2026

Richard

Yes

Self

2/10

Poor

23 Feb 2026

Adrien Benjamin

It’s impossible to stay in this hotel, is very dirty, we arrive with our children, and the where very scared, the place is dangerous, discouraging. I can’t understand how this hotel is open, is the worst place in the town.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

karen

clean room and quiet

Partner

6/10

Pleasant

21 Feb 2026

marquita

The room needs a major upgrade but liked the jacuzzi tub. The blow dryer didn’t work either.

Friends

2/10

Poor

19 Feb 2026

Marian

BEWARE – the photos are seriously misleading. The carpet was peeling up, the sink was damaged, the mirror backing was coming off, and the whole room smelled damp. The bathtub was so dirty I wouldn’t wash my dog in it. The bedsheets were stained (at least I hope they were stains and not just dirt… yikes). And more. I took real photos and hope the app lets me upload them. There is absolutely no way this is an 8-rated hotel. I genuinely don’t understand how anyone could give this place a 10 — it was bad. The only positive was the really friendly guy at check-in, though a staff member knocked on my door in the morning asking me to check out earlier than what my confirmation email said. Fine. I left and won’t be back. You’ve been warned.

Self

2/10

Poor

17 Feb 2026

Jymme Sue

The pictures are a total misrepresentation of the actual hotel. When I confronted the owner and showed the pictures, they laughed and said, “that’s how we make money”. Well I want a full refund!!!

Family

10/10

Exceptional

16 Feb 2026

Wesley

No complaints ….. Great atmosphere, energy and Staff ….. Definitely worth the stay ….. Will definitely return and recommend …..

10/10

Exceptional

16 Feb 2026

Wesley

Great

8/10

Excellent

16 Feb 2026

Wesley

Good ….. no complaints …..

2/10

Poor

11 Feb 2026

Christopher

Staff was excellent, but this is an old, ruin of a hotel! Looked at several rooms. All had patched walls, dirty grout, ancient furniture, and a run down look! When we turned down the bed there was insect frazz and egg casings! Stayed elsewhere!!

Leisure Family

8/10

Excellent

09 Feb 2026

Gale

Friendly & helpful staff. Conveniently located.

Leisure

2/10

Poor

07 Feb 2026

Lisa

Pick another hotel

Business Pet

10/10

Exceptional

05 Feb 2026

Michael

Yes

10/10

Exceptional

01 Feb 2026

Michael

Yes

4/10

Poor

01 Feb 2026

Dana

The front desk was nice. I was disappointed with the room, looks older than the posted photos, does need renovation. The worst part was the weed/cigarette smell which I think is already stuck in the mattress, beddings and couch. I got it cheap so I probably shouldn't be expecting much. But I feel like the photos listed should be updated with the real condition of the rooms at the moment.

Leisure Self

4/10

Poor

28 Jan 2026

Leza

Very dirty I didn’t like the bathroom I couldn’t even take a shower in there the WiFi sucks

Leisure Partner

10/10

Exceptional

27 Jan 2026

Michael

Yes the staff is awesome

Self

4/10

Poor

26 Jan 2026

Michael

Hotel staff was excellent. The room was in the middle of and/or in desperate need of repairs, particularly in the bathroom, specifically the tub/shower. Several towels rods missing. No place in the room to hang any clothes.

Business

10/10

Exceptional

26 Jan 2026

Elzann

Great stay.

4/10

Poor

25 Jan 2026

Jose S

Staff support was very positive.
However, the physical state of the facility was disconcerting. The outside looked truly decrepit. A makeover is needed, along with full on paint job.
The interior rooms appeared very dated. The bathrooms, had very old fixtures. Yet it was very, very clean. The bed itself was also very clean and exceptionally well made up - sheets, pillows properly placed and looked spotless..
The Wi-Fi had little to no signal, very disappointing. The TV was cable, but the quality of the picture was disappointing.

Business_and_leisure Self

6/10

Pleasant

25 Jan 2026

Christina

The only issue n room 317 was the shower water wouldnt get hot or even warm n ran it fir ov3r 30 mins!!

Leisure Partner

10/10

Exceptional

23 Jan 2026

Kenneth

Megan at the front desk, absolutely is an angel and save the day not once but three different times. She is simply excellent if you’re looking for a place to sleep at a great rate in a decent area this is probably the best value on the site.

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

VANESSA

The staff was nice and cooperative. However, the bed was comfortable basically average clean. Though, the furniture is old wood that could look better if it's refurbished. The chair and reclining needs to be upholstered or thrown in the garbage. The sink needs to be upgraded and the tissue holder needs to be replaced. The hotel has great potential if the owner/s put time into keeping the walking/floor areas clean and painted.

I see that I was charged a higher price on line but the advertisement showed a reduction in the cost and at the reception area. I will dispute the charge.

Self

2/10

Poor

17 Jan 2026

Roger

T

4/10

Poor

16 Jan 2026

Johanne

La propreté n’est vraiment pas au rendez-vous et il n’a même pas de machine à café donc très décevant et le chauffage était ou trop chaud ou trop froid et le fan fonctionnait toujours La pire hôtel que j’ai fait

Leisure Partner

8/10

Excellent

16 Jan 2026

Margarite

Staff and room was good. Hot water was luke warm to take a bath.

Leisure Self

10/10

Exceptional

15 Jan 2026

Tywanda Maddox

Everything

6/10

Pleasant

13 Jan 2026

Aaron

1st room was smoky. they found another one. The shampoo packets were unopenable.

Business_and_leisure Self

8/10

Excellent

12 Jan 2026

Mr

Yes

10/10

Exceptional

12 Jan 2026

Michael

Yes everything was fine

Self

8/10

Excellent

10 Jan 2026

Josue

Clean

8/10

Excellent

10 Jan 2026

Sarah

The check-in employee was kind. The bed was cushy and warm. The overhead light did not seem to work, but I just used a bedside light.

Business_and_leisure Self

10/10

Exceptional

10 Jan 2026

George

The staff was helpful and the property was clean and welcoming. The rooms were not special, but were serviceable and reasonably priced.

Leisure Family

10/10

Exceptional

09 Jan 2026

Tywanda Maddox

Awesome as always

Leisure Self

6/10

Pleasant

09 Jan 2026

Anthony

Toilets didnt flush. Sink was leaking water across counter top while in use. Parking sucks being that the room is so far away

Self

4/10

Poor

07 Jan 2026

Dors

It is a room. It was safe and quiet. I found their guests to be polite esp for an economy stay.

Self

6/10

Pleasant

07 Jan 2026

Richard

Yes

Partner

10/10

Exceptional

05 Jan 2026

Richard

Yes

Partner

10/10

Exceptional

04 Jan 2026

Ashley

Staff was kind and room clean !

Leisure Self

4/10

Poor

03 Jan 2026

Marcio

Old mattress, have strings coming out , dirt blanks or very old , no breakfast

Business Partner

8/10

Excellent

03 Jan 2026

Monica

Very nice and courteous staff the room was nice accept the chair it was very beat up and stained, i didn't sit in it really it should be replaced or reupholstered is a real eye sore. The rest of the room is beautiful.

2/10

Poor

03 Jan 2026

Nosakhare

There is no breakfast here.

Business Self

10/10

Exceptional

03 Jan 2026

Sydney

Nice staff, easy check in and check out, quiet, great location, budget friendly, comfortable beds. Rooms could use some updates and some deeper cleaning but for the price, I’d say it’s fairly decent.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Michael

Yes

Self

10/10

Exceptional

28 Dec 2025

Karen

Great parking ample handicap parking

Partner

4/10

Poor

27 Dec 2025

Jared

No internet

10/10

Exceptional

26 Dec 2025

Michael

Yes,the room was clean

Self

6/10

Pleasant

25 Dec 2025

Joseph

What a range of emotions when staying at the regency inn…
Confusion. When approaching the building from the main road you will think you’ve arrived at a strip club from 1996.
Fear. The main part of the building looks like a Soviet era apartment building. You will worry that you late for your shift at the stale bread factory.
Sadness. After you enter the room you will wonder what you did wrong in a past life. Did you steal from a charity? Did remove the brake from a child’s stroller? Whatever it was it was messed up.
Joy. When you finally do lay down to rest your body you will look up and see the 36 square foot mirror on the ceiling… this is not hyperbole… there’s a giant mirror on the ceiling.
Will I stay here again? Yes. Do I sometimes hate myself, also yes.

Business

10/10

Exceptional

24 Dec 2025

Laurence

The staff was very friendly rooms are very clean 24-hour lobby where you get coffee and surrounded by all the food places walking distance stores and very affordable I would stay again

Business_and_leisure

2/10

Poor

23 Dec 2025

Velda

The room and TV was so old and outdated There wasnt even a phone in the room.The matress was so uncomfortable. I couldn't get any sleep because of it.My whole body started hurting because of it.The woman that checked me in was really nice!It needs renovations. Very convenient to a lot of places. I really wanted a refund.

10/10

Exceptional

22 Dec 2025

Lisa

Everything was great . We will always stay here if we need to again. The staff is amazing and kind.

Business_and_leisure Family

2/10

Poor

21 Dec 2025

Schkera

Ceiling was leaking ,in room ,due to rain

10/10

Exceptional

21 Dec 2025

Laurence

The staff and the housekeepers were great the rooms were clean no bugs that's what I like

Business_and_leisure

10/10

Exceptional

19 Dec 2025

Laurence

Great customer service the young lady and the gentleman was very polite I didn't know too much about the place and they didn't have a problem explaining without getting mad plus it was very clean I really like that

Business_and_leisure Self

10/10

Exceptional

19 Dec 2025

juanchito

Staff are always nice the room was clean

10/10

Exceptional

18 Dec 2025

Gina

Everything was great

Leisure Partner