Name: Eloisa Royal Suites
Address: M.V Patalinghog Avenue, Basak, Lapu Lapu City, Cebu, 6015, PH

10/10

Exceptional

23 Jul 2026

Jennifer

Great inexpensive airport hotel, large clean comfortable room, wonderful pool and breakfast. Would stay again.

8/10

Excellent

07 Jul 2026

Cristina

My go to place to stay while in lapu2x close to everything nxt to the highway convenient to airport etc.

Self

10/10

Exceptional

28 Jun 2026

Brent

Great stay. I would definitely stay here again. Very friendly and helpful staff.

10/10

Exceptional

24 Jun 2026

Therese Pearl

All the staff were very professional and friendly. We didn’t get to see or use the pool as we were only there for two nights, but really one full day. Breakfast was okay. Wish it had more beverage options. However, there is a “bar” where you can order drinks for extra charge. One way trip airport service is free and 300 pesos per room if want to request an additional airport shuttle service. Very doable. The room was clean. The bathroom we had was fine but the detachable shower head had water leaking out from the hose if angled wrong. But the water was still coming out pretty good. There is an elevator for those who need it. Overall, I would go back!!

Family_with_children

6/10

Pleasant

12 Jun 2026

Audrey

The room and bathroom needs updating. You can tell that it’s had its life. The pictures online are deceiving. The cabinets are chipped. There’s dark lighting in the bathroom and what appears to be dirty grout. The hair dryer barely works - it overheats within seconds and you need to wait for it to cool down before a second round of attempted usage. The bubbling tint on the window is very distracting and aesthetically unpleasant. It would look better if the tint is simply removed. I guess you get what you pay for. I would have upgraded to a nicer hotel even if it was just an overnight stay from a late arrival flight.

Partner

6/10

Pleasant

01 Jun 2026

Joana

The staff were helpful and accommodating during my stay. However, the front desk staff could be a bit more friendly and welcoming to guests. The room was nice overall, but there was an unpleasant odor in the room, and the toilet bowl in the bathroom had not been properly cleaned upon arrival. The pool was not available to use and was not able to enjoy it, and that was a little disappointing.

6/10

Pleasant

01 Jun 2026

Giuseppe

Breakfast was good the service was good the pool was closed on Saturday the gym had no staff the pool was table was covered up it seems the whole section had been abandoned and run down

Self

8/10

Excellent

25 May 2026

Darling

Excellent service and breakfast is good (we stayed for 5 nights).

10/10

Exceptional

15 May 2026

Irene

Great.everything

Friends

10/10

Exceptional

13 May 2026

Clinton

Breakfast very good fresh and cooked to order

Family

10/10

Exceptional

11 May 2026

Clinton

Yes all good

10/10

Exceptional

11 May 2026

julius

Served its purpose in between flights

8/10

Excellent

08 May 2026

Michael

Great inside, awesome staff, good food. Chaos outside, but an outlet mall nearby.

Partner

2/10

Poor

08 May 2026

Peter

We stayed here after traveling for over 30 hours to arrive in Cebu. Arrived at 1:00 am needing a shower and sleep. Shower not working properly (very low water pressure), toilet not flushing, sink not draining properly, refrigerator not working at all and only some of the lights worked. In a word, terrible. We checked out a day early as soon as we had their “breakfast”. Worst hotel experience I have had in Cebu and it’s not even close.

Partner

4/10

Poor

05 May 2026

Rob

Airport shuttle was free pickup but not free drop off. Charge 300 p for drop off. False advertisement. Had to ask for tissue. The tv only had streaming services but nothing included local news would be better. The room was towards the street motorbikes very loud to keep you up at night. The breakfast was okay cook eggs on demand anyway you like is plus but the fruits only watermelon every day. Cebu Mango capital of the world shouldn't they have mangos. The bungos dish tasted like rotten fish. Chef should try it before serving it.

Partner

8/10

Excellent

04 May 2026

Shohan

We stayed at Eloisa Royal Suites for one night at the start and end of our Cebu trip, and it worked well as a stopover close to the airport. The airport pickups were arranged as planned, though the drop-off charges had changed since we booked, which was a bit disappointing — the bigger issue was some confusion at the end when the taxi/private car price suddenly seemed much higher than what we’d agreed. Aside from that, the staff were lovely and friendly, the rooms were comfortable and well stocked, and the beds were good, though I’d avoid a roadside room if you’re sensitive to noise. Breakfast was simple but good, with eggs made to order, and one of the vegetable dishes was genuinely amazing. The pool and breakfast area are a bit of a walk from the rooms, but for a night near the airport with places to eat nearby, it’s a solid choice.

Friends

10/10

Exceptional

28 Apr 2026

Stefan

Location is on a very busy street. We had a premium room located in the rear with a pool/courtyard view. Room is somewhat small but it was very well maintained and everything worked as it should. Great water pressure and plenty of hot water.
Airport pickups are free (you may need to pay the parking fee, 65 pesos) but airport return shuttle is P300. Our driver, Roberto, was great!
All staff were helpful and genuinely friendly. They all had smiles on their faces and greeted us warmly.
Pool was perfect. A great place to take refreshing dip. Clean and well maintained.
Breakfast was good. Waffles, eggs cooked to order, toast (mango jam!), ham, rice, chicken in mushroom sauce, coffee and juice (apple drink very sweet, more juice options would be great). Good value overall.
Would highly recommend but get a room in the back.

Partner

10/10

Exceptional

19 Apr 2026

michael

Very nice place

Partner

6/10

Pleasant

18 Apr 2026

Rebecca

The pool was very far away. Room was fine but noisy as I was facing the street made it hard to sleep.

8/10

Excellent

14 Apr 2026

Denise Jane

Good location. Nice place. The only slight defect is the jacuzzi is not clean.

Family

10/10

Exceptional

11 Apr 2026

Dean Gary

Very friendly staff and food is great. Excellent hotel

Partner

10/10

Exceptional

06 Apr 2026

Darlene

Airport pick up and drop off at an early hour is such a great help.They’re really on time. Make sure to request for a room at the back part of the building due to the car noise at the street in front side.

Partner

10/10

Exceptional

05 Apr 2026

Carlos

My girlfriend and I really enjoyed our stay here. It was a wonderful time! I enjoyed the breakfast and the access to drinking water in the hall was a huge bonus. The airport pickup was seamless too. I was picked up right as soon as I had gone outside which is very fast.

10/10

Exceptional

04 Apr 2026

Dean

Friendly staff, great food

Partner

8/10

Excellent

31 Mar 2026

Michael

Great staff, good food, clean rooms

Self

8/10

Excellent

23 Mar 2026

Mason

Nice room. Shower pressure could be better. Good location and nice airport transfer.

Partner

10/10

Exceptional

22 Mar 2026

Tafaria

Clean rooms and overall a nice atmosphere,the staffs are wonderful and greets everyone in the most polite way possible

Partner

10/10

Exceptional

20 Mar 2026

Mohammed

Everything was fine... only my room was close to the street, so the sounds of cars and motorcycles were annoying... Thank you.

Partner

8/10

Excellent

07 Mar 2026

Georgette T

It was a brief 1 night stay. Didn't get to enjoy other amenities. Overall satisfied and met our basic needs. To have airport shuttle service is a plus. Walking distance to outlet and Gaisano.

Family

8/10

Excellent

04 Mar 2026

Jocelyn

The staff are nice and welcoming always greet the guests with a smile. The hotel itself The breakfast buffet is okay and the coffee is not good.

Friends

2/10

Poor

03 Mar 2026

Edna

Not bad..

10/10

Exceptional

03 Mar 2026

Peter

The hitel paid for my taxi from the airport , because for some reason the shuttle van did not show up...It was nice jester

8/10

Excellent

22 Feb 2026

Lyndon

close proximity to all shops ,malls,restaurants .and the airport shuttle bus driver was so friendly..thanks

Self

6/10

Pleasant

16 Feb 2026

jan patrick

fair

Leisure Self

8/10

Excellent

16 Feb 2026

Neil

Lovely cosy hotel with basics in hand .The staff are very welcoming especially when they greet you by your 1st name. Our room is down the path around the pool

Friends_and_family Friends

6/10

Pleasant

14 Feb 2026

David

Room and staff wer good and courteous. BUT.....i booked a room with a queen bed and they gave me a room with 2 singles. When i mentioned that the response was... your right we can push the beds together for you. I didnt book 2 beds pushed together with 2 seperate beddings. I booked a queen bed for my wife and i

Leisure Partner

8/10

Excellent

08 Feb 2026

Neil

Beds are nice & comfortable around a pool

Friends_and_family Friends

8/10

Excellent

04 Feb 2026

Paul

Rooms were clean & comfortable. Requested to be located at the REAR of the property as the first evening was facing the main street & the noise from the traffic kept us awake until 2:00 AM!!
The internet SUCKED!!! You would get connection for 5 SECONDS and then nothing for 10 seconds - VERY frustrating.
The MAIN reason that i did NOT give a five-star rating was that we planned a trip to the beach. we placed ONE bath towel in our backpack. In reception, I informed the desk staff that i was taking the towel & could they put a fresh towel back in my room, since the one that were going to take would be used & have sand / salt on it. We were told that it would cost us PHP 100.00! I was happy to pay the PHP 100.00 if it was a refundable deposit. I was told that it was NOT a deposit. I was told that it was a charge!! I asked that since i was paying PHP 100.00 for the towel, that would I be able to keep the towel. The answer was NO!
In total frustration I returned the towel from my backpack & headed out for the day!!

Leisure Partner

6/10

Pleasant

24 Jan 2026

Marc

The room was clean, friendly staff, but the traffic noise from the street kept us up all night. Not ideal when we have flights to catch.

Leisure Partner

10/10

Exceptional

21 Jan 2026

David

Great staff, very kind and courteous. Room was clean! Everything went very well. To pick one category of what was so great has to be all of the staff! Salamat

10/10

Exceptional

20 Jan 2026

Liberty

I was satisfied with the services. Thank you

Leisure Self

4/10

Poor

20 Jan 2026

Earl

Yes, wall paper peeling paint chips throughout staff was great for most part little gliche getting help to airport shuttle we basically took our own bags (very heavy) from room to lobby, of note no elevator in our area.
Room also very tight. kettle had no auto shut off so we steamed the room up to a point of setting off smoke/heat Deector!

Partner

10/10

Exceptional

11 Jan 2026

Margaret

Clean room, comfortable bed with tea and coffee. Very helpful staff and included breakfast and transferairport transfer

Partner

6/10

Pleasant

10 Jan 2026

Amanda

Very noisy area and loud guests in common areas staying up until 2am +, made it hard sleeping both nights. Shower was not very warm. But otherwise an average stay.

10/10

Exceptional

08 Jan 2026

Rhea

Staff

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Lucien

Always happy with this Hotel, the Staff makes it Great.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Stephen

good hotel at good price

Leisure Self

10/10

Exceptional

04 Jan 2026

Mahonri

Staff was awesome

8/10

Excellent

31 Dec 2025

Joel

Good budget hotel, clean enough & friendly staff. Swap the powdered milk in rooms & too firm matresses for medium or at least something plusher. Overall good value & close to airport & shops. Heads up...the factory outlets just down the road are a ripoff.

8/10

Excellent

21 Dec 2025

MANDY

We did not have breakfast. Airport shuttle only runs at specific times so we had to take a taxi but it was very cheap.

Leisure Partner

8/10

Excellent

18 Dec 2025

Jason

Was okay for a quick stay after flying 28 hours it could have had more options on breakfast buffet but the staff were great and very helpful decent shower could use more lightning in the bathroom

Leisure Self

6/10

Pleasant

16 Dec 2025

Elizabeth

We checked in for premiere junior suite and the room was outdated and the king size bed was old and mattress was saggy and hard on my back, did not get good sleep for my 3 nights stay. Was not upgraded because hotel was fully booked. Will not stay in this hotel ever again!!! The staff were rude and don’t want to be bothered with the guests!!!

Partner

10/10

Exceptional

15 Dec 2025

Kevin

Beautiful hotel, friendly staff, used ride to airport.

8/10

Excellent

10 Dec 2025

Zechariah

Really enjoyed my stay with my wife here! Clean, nice design, small but fun gym, and a hotel cafe with plenty of good options for food and coffee! Really friendly staff too! Shoutout to the cafe host who was very accommodating and fun to talk to! Didn't get a chance to try the pool! Maybe next time! God Bless you guys at this hotel! 😃

Leisure

6/10

Pleasant

03 Dec 2025

Kevin

Pickup at airport was good, check in quick . Upon entering the room it was very warm busboy turned AC on high not much cool air coming out , after half hour still warm I checked the filter it was 3/4 clogged found a maintenance man who quickly cleaned it then it started to work better but still took 2 hours before it started to feel alittle cool!! After diner I checked about a ride back to airport at 7am and was informed shuttle only goes at 6,8,10 am etc so I was forced to take a cab which took 20 mins in front of hotel to get !! I guess I just assumed it would be hourly since we were only 15 min max away from airport !!
Room was small but clean

Leisure Self

8/10

Excellent

02 Dec 2025

Rose

Staff was amazing. Very attentive to any request and very informative to all my inquiries. If they didn't know they asked until the question was answered. The room and facilities were spotless and well maintained. The only problem was the room location. The first room had chickens and roosters calling out all night. The second room was facing the busy noisy street so 4-6 lanes of busy traffic from 6:30 am till 10 pm.

6/10

Pleasant

02 Dec 2025

Tom

Cons:
Located on a very loud and busy road and noise levels are very high during both day and night, even on our 3rd floor room. The AC was below average and the shower had low water pressure and the warmest water temperature wasn't even warm enough. The bathroom was outdated and the sink water won't drain.
Pros:
Super comfortable bed, friendly staff/good customer service, airport shuttle and breakfast were included in the fare making the stay excellent value for money.
Neutral:
Distance to the airport is very small \"on paper\" but traffic can make travelling there take much longer.
Overall:
Can't complain since the value for money was great but will not stay there again due to all the cons, especially the very high noise levels.

Partner

4/10

Poor

01 Dec 2025

Rob

The pool was underwhelming
The breakfast was undwhelming
Forget the airport shuttle

If you want cheap. This is the olace

Self

8/10

Excellent

18 Nov 2025

Ernest

Didn’t use the shuttle but the bar was very accommodating

Leisure Friends

10/10

Exceptional

16 Nov 2025

Arseniy

Friendly staff, very nice shower, good location.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Jeffrey Robert

An excellent choice. prompt, free shuttle, Friendly staff. Excellent, free breakfast. Quiet. Will stay there again.

Leisure Partner

8/10

Excellent

26 Oct 2025

Michael

My room was right on the main road, and it was excessively noisy in my room all night. I’m glad it was just me because of my girlfriend joined me. She would’ve not been very happy with the noise. The pool was about a block away part of the same complex but…. They need to get new windows with more noise proof for that side of the building.

Business Self

10/10

Exceptional

13 Oct 2025

Carl

The shuttle to and from the airport was punctual. The hotel is located close to the outlet stores, grocery markets (i.e. Robinson's, SM, 7/11, and Gaisano).

10/10

Exceptional

09 Oct 2025

David

Loved the premises and breakfasts were very nice.
The fridge was not cold enough.
enough.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Stephane

Excellent staff, amazing service. Great little restaurant for breakfast. Didn’t use the pool but sounded like it was a nice place to relax. Recommend all the way. The only thing missing would be a bit bigger rooms with a small table and a couple of chairs to have maybe a little meal in your room.

6/10

Pleasant

03 Oct 2025

Philip

Gym is ok

10/10

Exceptional

02 Oct 2025

Aquilino

Pool is small and shallow

Leisure Self

4/10

Poor

01 Oct 2025

James

Well it didn’t help that we got moved from our room as soon as we got settled. The bed was so hard my back still hurts, you are better off on the floor. First night they had a function so I listened to a subwoofer until past midnight. Food sucked, breakfast was terrible and 100% tailored to Koreans. Would not stay here again and wished I had chosen differently. The hotel visually is quite nice but run down.

Leisure Partner

8/10

Excellent

19 Sep 2025

Lucien

I have stayed at Eloisa many Times and the place is very clean but the best part about this Hotel is it’s Staff. So Great and Helpful.

Johnny

Leisure Partner

8/10

Excellent

18 Sep 2025

Luzviminda

P

Leisure

10/10

Exceptional

16 Sep 2025

Chad

Loved this place. The staff are very accommodating. They have really good food and room service. An amazing breakfast.. not like your typical American breakfast at a hotel I’m talking like a full buffet with local foods. Everything you could ever want is within walking distance. Outlet malls grocery stores 711 tons of street food.

Leisure

10/10

Exceptional

11 Sep 2025

Chad

Loved it

10/10

Exceptional

09 Sep 2025

J Ann

All the staffs were excellent. Will definitely come back.

Leisure Self

10/10

Exceptional

07 Sep 2025

KEMPER

Very nice property! There were 3 of us with luggage, so a bit tight, but very nice overall! Thanks!

Business_and_leisure Family

8/10

Excellent

04 Sep 2025

Abigail

Its alright.

Service was good. The room needs a refresh. Looks like mold on the wall, smells musty, walls peeling.

Self

10/10

Exceptional

01 Sep 2025

Michael

Five stars everybody awesome hospitality was magnificent

10/10

Exceptional

28 Aug 2025

Shawn

Great pool and clean, my second visit, make sure to visit the coffee shop and the tower to play a game of free pool with city wide rooftop views

10/10

Exceptional

26 Aug 2025

Darrel

Love this hotel. I will be back. Nice room, friendly staff,really good free breakfast, and the dining room served great food also. Best hotel in Cebu.

Leisure Family

10/10

Exceptional

02 Aug 2025

michael

Very nice property

Leisure Friends

10/10

Exceptional

30 Jul 2025

Verified traveler

Place is close to airport with friendly staff.

Friends_and_family Friends

10/10

Exceptional

26 Jul 2025

marilou

i like the free buffet breakfast...the room accomodation is pretty good

10/10

Exceptional

25 Jul 2025

Christian

Nice place with everything no too far 👍

Leisure Partner

8/10

Excellent

22 Jul 2025

Maria Jairus

Pros:
-Convenient location. Walking distance to restaurants, and malls.
-Excellent buffet breakfast.
-Hospitable hotel staffs. They always greet the guests and very helpful.
-The water heater was not functioning when we arrived but the hotel staff was able to fix it right away when we called them.
- Airport shuttle every 2hrs.

Cons:
- Not responding to my email regarding airport pick up. But was able to contact them using their landline phone #.
- There’s an annoying sound we hear at night. We think it was the heater on the hallway.

Leisure Family

6/10

Pleasant

11 Jul 2025

ELIZABETH

Pool area was much smaller than we expected and there were no cushions on the loungers and the one lounge chair in the pool has a broken hinge in the back so couldn’t be raised and lowered. The food was horrible. I ordered food for 6:30 delivery to my room. I called at 7:10… I think they just forgot to bring it up. The Cesar salad was disgusting- I don’t know what salad dressing you used but it was awful and it was iceberg lettuce and not romaine and it was soggy. The spring rolls were barely warm and very greasy. I ate the vegetables out of the middle just to have something to eat. I should have said something when I checked out but we were also rushed out in the morning. I doubt I would stay there again. Really slow food and beverage service. There was no working phone at the pool
So I walked up to order drinks … after about 20 mins it started to rain so we ended up walking back to the bar area and someone was just then coming out to bring us our drinks. There were only the 2 of us and no one else placing an order at the same time.

Leisure Friends

8/10

Excellent

10 Jul 2025

Patrick

Nice place, just some problems first night

We had a good stay here three weeks prior and the only problem was the room was too small, so this time we upgraded to a larger room with kitchenette and microwave. I’d love to give 5 stars except our room had several problems on arrival: the microwave didn’t work, the shower had no hot water, and the hot water pot had a European plug, but no outlets that fit it. Fortunately, housekeeping fixed all these issues within an hour, but checking and fixing room problems like this should be done before guests arrive, not after. Otherwise, a good stay and staff were always kind and helpful.

Partner

6/10

Pleasant

04 Jul 2025

Deidre

Excellent customer service! Room has a very musty smell literally had to place a room scent to get rid of it- very bad.

Leisure Family

10/10

Exceptional

28 Jun 2025

Douglas

Don’t let the facade fool you. This place is awesome.

Leisure Family

8/10

Excellent

25 Jun 2025

Tony

Value for money, free airport transpory, clean room. Fridge did not work. I got a room with window on main road..noisy

Leisure

6/10

Pleasant

20 Jun 2025

Alicia

Request to be on a higher floor. It was SO LOUD in the second floor- perhaps it was just bad luck, but there was a group screaming/shouting on the lobby level right below me until 3am. Then, around 4:30am, the local roosters started up. I did not get much sleep before my flight.

Be ready to leave a security deposit in cash.

Hotel airport shuttle and location were ver convenient!

Friends_and_family Friends

8/10

Excellent

18 Jun 2025

Patrick

Good value for an overnight stay before heading to the airport. We appreciated the free airport shuttle and the breakfast was very good. Staff and service were excellent. The only things lowering the rating were a room that was just too small and cramped (next time I would pay more for a larger room), weak water pressure, and pool could be cleaner.

Partner

10/10

Exceptional

07 Jun 2025

Shawn

Great place and a bargain, clean, quiet and the BEST COFFEE downstairs in the lobby , go see that nice guy making that great coffee! Don't skip climbing to the top of the tower for an awesome view and a game of pool on the pool table. Nice place .

Leisure Self

10/10

Exceptional

31 May 2025

Neil

They say the capitol of the world is the path way to other destinations well this hotel is also . A few blocks away from Cebu International airport , Oh by the way hotel is good

Friends_and_family Friends

10/10

Exceptional

15 May 2025

Neil

Nice little hotel

Lovely stay as usual , 1 gripe there’s no restaurant after breakfast but that’s no big thing , The staff are superb from the reception , porter age , hk dept & shuttle drivers

Friends_and_family Friends

10/10

Exceptional

23 Apr 2025

Javier

GREAT

10/10

Exceptional

12 Apr 2025

Kristopher

Staff was friendly and accomodating (i hope you liked my chocolate chip cookies). I spent 26 days here and had no complaints. The pool was a bit on the small side but was quiet and relaxing. I would return.

Leisure Self

8/10

Excellent

12 Apr 2025

MARILOU

The staff were very helpful

10/10

Exceptional

10 Apr 2025

michael

Nice place

10/10