Name: Waterfront Airport Hotel & Casino Mactan
Address: Airport Road Lapu Lapu Cebu, Cebu, Mactan Island, 6015, PH

6/10

Pleasant

23 Jul 2026

Dianne

The air conditioner and the carpet both had a musty smell. We called the front desk, and they sent an engineer, who informed us that they had been experiencing issues with the air conditioning in that building. We requested to be moved to a different room, and the front desk was very accommodating and kindly arranged the transfer. The second room was better.

6/10

Pleasant

22 Jul 2026

Gina

The hotel has shown it's age, need some updates. No USB/ plugs near bed. The staff is excellent and the hotel is clean but old. The TV is small. For it's price, there are some better resorts nearby. It's proximity to the mMactan airport is its best asset.

6/10

Pleasant

20 Jul 2026

Vanessa

The fish soup was delicious. The staff have always been friendly and helpful.

The musty smell of the carpet, from the lobby to the hallways to the room, is so bad that I had to sleep with a mask on. My sinuses got inflamed.

I am looking forward to the Waterfront getting rid of those carpets, which have become home to the mold and mildew causing the mustiness.

Partner

10/10

Exceptional

18 Jul 2026

Benjamin

Very easy to check in and the staffs are nice and very accomodating

Partner

8/10

Excellent

15 Jul 2026

Jennifer

This was our second time at the hotel within a week. We came back here after being away in Bohol for three days. Upon check-in, I asked the kind lady at the front desk if she could assign us a better room with a working air conditioner and no musty smells. She said she would try her best. After a few hours, we went back to check and the room was ready. It was in fact better than the first room we had earlier in the week. The air conditioner was still not working at full capacity, but it was better. Also, the room smelled less musty. The next day, we got a notice letting us know that there would be no hot water as the boiler was being worked on. As much as I really appreciate the kindness of the staff, I felt like this property was not the best experience for me and my daughter. I’m pretty certain we will not be back. Sad. :(

Family_with_children

6/10

Pleasant

15 Jul 2026

Jennifer

The staff members were extremely kind and helpful. The property unfortunately felt outdated, especially the room. The air conditioner was not working very well, the carpet looked and felt dirty, and the room had a musty smell to it that we could not get rid of. I wore a face mask in order to smell the room less. I wish I had a better experience, especially because the staff members were so friendly and attentive.

Family_with_children

2/10

Poor

14 Jul 2026

Peter

Air conditioning wasn’t working. Carpets in the hallway on the fifth floor smelled in the room smelled musty.

Partner

8/10

Excellent

14 Jul 2026

ana

Good. Breakfast was good

10/10

Exceptional

14 Jul 2026

Nida

Walking distance to the airport. They also have a shuttle service. The to-go breakfast saved the day for my early flight.

Nice bathtub for a relaxing bath.

The staff provide cheerful and knowledgeable service.

Self

2/10

Poor

13 Jul 2026

brent

Air-conditioning didn't work and the TV had bad reception

Partner

8/10

Excellent

12 Jul 2026

Justin Allen

This is definitely the best choice for a stay if you are getting a domestic transfer and need to sleep for a few hours or so. Unfortunately, their hot water wasn’t working, so for me, it’s a 4 out of 5 because i could not shower after 20 hours of traveling up to that point. Other than that, for only $79, it was an amazing and beautiful hotel with a casino, pool and gym, room service, and breakfast on site. As long as their boiler is fixed, this is a 5 star place to stay for anyone wanting a nice hotel near the airport. Extremely clean also! Like, white glove clean. Enjoy!

Self

6/10

Pleasant

11 Jul 2026

Celestina

After traveling for 30 hours, I was disappointed because the hotel doesn’t have a working air conditioner.

Family

6/10

Pleasant

11 Jul 2026

nina

We decided to stay at this hotel since our flight to Cebu arrived at 11:30 pm. It was very convenient for late arrivals since its only a walking distance from the airport. I could have given a better rating since it wasnt really a bad experience but the hotel is very ild. It needed some renovations. The hallway smelled funky and moldy. The first time we turned on the shower, brown water came out! the rooms are small and the AC didnt work in our room! The only saving grace for this hotel are the staff! They are exceptional!they are very helpful and respectful! Loved talking to them! The pool was nice too!

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Vanessa

I absolutely love this place because it's conveniently located near the airport, plus they offer a complimentary shuttle service at any time.

Family

10/10

Exceptional

07 Jul 2026

Gerald

The Customer service was incredible. They gave me newfound respect for the phillip polite, but they do a good job. Sometimes you have to trade between the two cleanliness very clean, great stay especially since it’s right next to the airport in would stay there every time as a matter of fact, I will stay there every time I come.

Business

4/10

Poor

03 Jul 2026

Beatriz

I was very disappointed with my stay at this hotel. The air conditioning did not work, making the room unbearably hot and uncomfortable. The bed was also very uncomfortable and made loud noises with even the slightest movement, making it difficult to get a good night's sleep.

The breakfast was another letdown. The food was cold and hard, and the overall quality was poor. The pool was not well maintained and did not look clean or inviting.

The only positive aspect of my stay was the staff. They were friendly, polite, and did their best to help. Unfortunately, their kindness could not make up for the poor condition of the facilities.

Overall, the hotel is in serious need of improvement. I would not recommend staying here, and I will definitely not be returning.

Family_with_children

10/10

Exceptional

03 Jul 2026

reginald

We appreciate the kindness and warm accommodation of the hotel staff especially the concierge. We had a smooth airport experience because of the shuttle service to and from the airport. Also the location is close to the airport. We will definitely consider this hotel on our next trip.

Partner

8/10

Excellent

02 Jul 2026

Salome

AC wasn’t working properly, but we were provided with a fan. It could have been better if the room was discounted for that reason.

Family

2/10

Poor

27 Jun 2026

JESUSA BRENDA

Room has no A/C they give us electric fan with the price we pay. Not good to recommend.

Partner

6/10

Pleasant

26 Jun 2026

Agnes

We stayed at the hotel for 2 days. The air-conditioning was not fully working and we were told about it at check in and we were provided a fan which we had to exchange after a while since it made so much noise and the speed could not be changed. The toilet was not fully functioning at times. Minimal Outlets for our gadgets. I almost fell when I got out of the tub because it was way higher than the floor. I know this is an old hotel but I chose this hotel because of the close proximity to the airport. After all of this our breakfast buffet was free which we appreciated..ty

Partner

8/10

Excellent

25 Jun 2026

Minda

The internet goes on and off.

Family

4/10

Poor

25 Jun 2026

Pamela

Needs to fix ACs

Family_with_children

8/10

Excellent

25 Jun 2026

Maria

Near the airport!!!

Family

10/10

Exceptional

20 Jun 2026

Lee

I stayed for just 1 night as my flight was delayed,
The hotel was conveniently located just by the airport, the staff were very helpful and polite,
The room was clean and tidy with everything I expected, the food was good but I only had the evening Buffet meal so I can't say anything else about that and check out was quick and easy, overall I had a great night... would recommend.

Self

6/10

Pleasant

13 Jun 2026

Elvira

After check-in, we were told that there was no air conditioning. A fan was sent to our room.

Family

10/10

Exceptional

11 Jun 2026

Emelyn

Clean room

10/10

Exceptional

11 Jun 2026

Dean

I come here 4 times a year. The staff is why I come back. Professional, friendly, and very helpful.

Self

2/10

Poor

07 Jun 2026

Jaehun

They canceled my booking with no notification

Friends_and_family Friends

2/10

Poor

06 Jun 2026

Vincent

The air conditioning was out the entire night. I ordered room service they duid have what I wanted. I went to eat in the cafe they did have the first choice i made. They couldn't open the doors to our first room they had to change our room.

Family

10/10

Exceptional

04 Jun 2026

Amabelle

Good food.

Family

6/10

Pleasant

04 Jun 2026

Mai

The hotel is hot and room is smelling like old carpet. Need to up date bed sheets and carpet.

Partner

8/10

Excellent

04 Jun 2026

Eppie

I have a great time staying at your hotel, your staff was great and accommodating! Keep up the good work!

Family

10/10

Exceptional

03 Jun 2026

richard

We stayed overnight and had to leave early the next morning, the staff were so helpful and polite. On our next trip we now going to stay for a few nights to enjoy the rest of the hotel.

Partner

10/10

Exceptional

01 Jun 2026

Cantico Cresencio

The staff who met us in the airport and in the hotel were very helpful and attentive to our needs. Guill of housekeeping in the 5th floor made sure we had what we needed. Check in was fast. Breakfast buffet was good. Location of the hotel is very convenient for us who came from a long flight and arrived late at night. Will definitely be back.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Bernardo

Near the airport and have free shuttle service to the airport.
There’s no other place to eat nearby.

10/10

Exceptional

28 May 2026

Beryl Margaret

We stayed 2 nights in waterfront mactan from a long flight. The free airport shuttle service was very helpful and the staff in charge were prompt and attentive to our needs. Check in was fast and efficient. Housekeeping was attentive to our requests especially Guill who was incharge of our floor. Room was clean. Breakfast was good. Thanks very much and will be back again.

Friends_and_family Family

4/10

Poor

28 May 2026

william

Room smells, ac not really working. Overall experience very disappointing.

Partner

6/10

Pleasant

26 May 2026

NILA

I was disappointed with the condition of the room due to a persistent moldy odor. It affected the overall comfort of my stay and made it hard to get a good night’s sleep.

Self

6/10

Pleasant

26 May 2026

Maeflor

Lobby was lovely! Rooms are outdated. Location was excellent especially if u have connecting flights.

Self

8/10

Excellent

26 May 2026

Jerald

Would definitely recommend it. Great hotel.

Family

6/10

Pleasant

26 May 2026

lucio

Air conditioning is a big issues on this property. No improvements at all

Family

8/10

Excellent

25 May 2026

Alfredo

Easy access to international flight connection for an early morning travel.

Self

10/10

Exceptional

25 May 2026

Phil

The hotel was experiencing problems with their aircon which would probably have been fine for most people however I was on the brink of heat exhaustion so the front desk upgraded us to a room with individually controlled aircon making our overnight stay perfect. Many thanks 🙏

Partner

10/10

Exceptional

25 May 2026

Aila

Very accommodating staff.

Family_with_children

4/10

Poor

24 May 2026

Josel Abigail M.

It’s a decent overnight stay during transit flights because it’s right infront of the airport but the rooms are so old, doors and keyholes are rusty, the beds so creaky and lights so dim it was difficult to feel comfortable safe.

Friends_and_family Friends

10/10

Exceptional

24 May 2026

laureen

Very convenient when catching flights in cebu. Walkable to different restaurants. A little old. But definitely clean and staff are awesome

Self

10/10

Exceptional

24 May 2026

cynthia

Staff very helpful, rooms are bit outdated.

10/10

Exceptional

24 May 2026

Felicitas

Friendly staff

Self

2/10

Poor

23 May 2026

Edward

This place is horrible - old, outdated - checked into our room - toilet would not flush, no bath towels were given - had to call down for those. Stayed here last week also - for the convenience to the airport —— was checked into a room that had been used. Escalators to the ground floor have been inoperable for the past week, at least.

Partner

6/10

Pleasant

22 May 2026

Michael

It is hot in the Philippines.. they should always make sure their A/C is working and the room is cold before the guest arrives. I checked in at 11 pm and i did call the operator to inform them that the room is very warm and it seems like that the A/C is not working and she said they will send somebody. I waited until 1230 AM and nobody came. I have to use my small battery operated fan to cool me off. It was so warm in the room. The water pressure is very low that you can not even have a good shower.and also the mini fridge.. You can not change the settings.. it will take you the whole day to cool up your water bottle.. I am giving them 3 stars and that is already a generous one.. should be 1 star..

Self

6/10

Pleasant

22 May 2026

Gracelyn Shiela

Convenient location to the airport.
The whole hotel was hot, apparently the ac was broken.

Family

4/10

Poor

19 May 2026

Marivic

Mu breakfast foods was amazing. The Filipino food was served and tasted great. The staff were accommodating and kind. The room is clean and the style is really antique, its old. An improvement on the amenities needed to be upgraded to suit the modern style ambiance. I rated my stay low due to amenities. My TV was not working and the airconditioning was really a big disappointment.

Self

2/10

Poor

18 May 2026

Ediejean

Fiancé arrived early and had to wait which is understandable however at 3:35 pn still no room and hotel staff was not very accommodating nor friendly where other folks also arrived early and were allowed to check in early. Communication needs to be improved to let guests know what is going on. This was 2nd stay there and only good point was distance to the airport.

Self

8/10

Excellent

18 May 2026

Marichu

The A/C wasn't working. They offered an electric fan though. But it makes more uncomfortable & we don't have a good night sleep

Friends

4/10

Poor

18 May 2026

Girlie

the room is hot! we called the receptionist regarding the air conditioning, technician came but no help at all.

4/10

Poor

17 May 2026

Tanya

The superbly friendly and helpful staff at this hotel is the only saving grace and if it’s a must, its location right next to the airport. Other than these two, find a different hotel. The initial room I was given had a non working AC. (Mind you, the area’s temperature is in the upper 80s (fahrenheit) with an 80+ % humidity. So, it’s hot and you’re sweating!) They offered me their Executive Suite and transferred me there. Superbly generous of them I initially thought until I discovered the AC situation to be the same, the hot water doesn’t work, the bathroom floors weren’t vacuumed properly and, all the wicker furniture, which is essentially ALL furniture, needed detailed dusting. They serve very good food but there’s plenty of good food in the area.

Self

4/10

Poor

17 May 2026

Edward

Non-working escalators, not being aware of having to book the shuttle (had to pay for a Grab vehicle), poor signage at the airport which would easily indicate that the hotel is walkable - outdated brown wicker furniture - Terrible —- room assigned had been previously used - had to return to desk to get a different room.

Partner

8/10

Excellent

16 May 2026

Linda

The property is walking distance from the airport, very convenient for overnight stays. Staff are very friendly, and I like that they have 24 hours bar.

Partner

4/10

Poor

16 May 2026

Rin

When we arrived the AC wasn’t working properly, neither was the TV, we complained at 3pm when we checked in, we asked multiple times for a room fan and 6 hours later there was still no room fan, we got a room transfer to a new room that also had broken AC, then we finally got a fan from their room service worker and not receptionist. Won’t stay again for that price, didn’t eat the overpriced food either.

Partner

4/10

Poor

16 May 2026

James

Water supply to the room was very limited and weak. You had to hold the shower knob for a good while to allow water to travel up the pipe and have enough back pressure to keep the shower on. When any other water (sink, toilet, etc) was turned on , shower stopped. Only enough water for one usage source. Toilet would not flush , without opening tank and manually pushing down on mechanism inside. Mildew was severe around base of toilet, shower grout and tile grout in spots on bathroom floor. Hallway outside the room , carpet had been soaked by something and entire hallway smelled moldy. Carpets are vintage , likely a decade old .. very bad shape in all common areas , dirty black appearing almost like they had been used on a city sidewalk . Inside the room carpet was similarly old, not quite as worn. The AC would not drop the room temp below 23C. Sheets and linens were clean , towels were frayed old but clean. Walls had water stains and marks throughout the hotel. This was once a fantastic place, palatial and nice , across the street from the airport. (Easy 5 mins walk). Included breakfast buffet was good, selections were limited compared to previous years but food was well prepared. Coffee like Folgers or Maxwell House.. but worked. I really hate to say but we won’t stay again .. and we’ve been in and out a few times over the last 25 years. The staff were attentive and helpful, and doing what they could to serve.

Family

10/10

Exceptional

15 May 2026

Jorge

Updated fixtures

Family_with_children

2/10

Poor

14 May 2026

Beth

The place needs a full cleaning, The caeper smells.

Self

6/10

Pleasant

11 May 2026

Edgar

Breakfast buffet could use a little more variety.

Partner

2/10

Poor

10 May 2026

Aileen Marcelina

Checkin is at 3pm, got there 4pm, but was checked in only after 5pm. Then the room they gave was very hot. The engineer said give it an hour as it was very hot earlier and that we close doors and minimize use of light. Still ot was very hot. If I did not call to complain and request a transfer, they would have done nothing. The hotel is outdated. The rooms are hot, the carpet in the hallways and inside the rooms smell of old carpet. The only upside is it is literally across the airport and bellboys are helpful.

Family

10/10

Exceptional

07 May 2026

Maribel

Convenient location

Self

8/10

Excellent

07 May 2026

John

overnight stay right in front of the airport. easy access, friendly and helpful staff. good breakfast. I would definitely stay here for a short stop in Cebu.

Self

10/10

Exceptional

04 May 2026

Myrpolla

This is my go-to hotel when I have an overnight layover. Very convenient.

Self

10/10

Exceptional

30 Apr 2026

Rose

We always enjoy our stay at the Waterfront and love the proximity to the airport and the comfort and convenience.

Business

6/10

Pleasant

29 Apr 2026

Kimberly

Must be going through remodel. Tried calling night before for early check in, employee stated that wouldn’t know until an hour prior to check in. Ended up getting there an hour after check in and still had to wait on a room, which ended up being switched to a different room located by pool where you heard everything from poolside and door didn’t close totally b it did lock. Ordered room service but had to call multiple times until they just told me what was available for order. But when I received food it was good, presentation was great. Would I stay there again, no.

Self

2/10

Poor

27 Apr 2026

dianna

The hotel have issue in their AC for 4 days prior to our arrival, however we didn’t get information about this, and they only have one fan to be provided in one room. Upon checking out we did inform the front desk about our room is terribly warm, and we hope they did inform us about their AC issue, however the front desk mentioned she didn’t know about the AC problem, and made us look like we are making story, as most the staff the help us did told us it’s been 4th day that the AC unit is not working.

Family_with_children

2/10

Poor

27 Apr 2026

ember

The cost cutting measures of turning down the ac killed me and my family. I still love the ambiance of the place even with all the negatives…my toilet doesn’t flush properly, the transport van to the airport used to be spacious and roomy! And the ac just was not present guys not cool ! Anyway, I will still book myself here just because of it’s proximity to the airport !

Family

10/10

Exceptional

26 Apr 2026

James

Good

Family

4/10

Poor

25 Apr 2026

Dev

Took 1 hour to find my orbitz reservation as i sat in lobby. No air-conditioning in lobby. Couldn't comp a free breakfast as a courtesy for the inconvenience. The escalator didnt work and room was not clean. Its a great location if you need to be near the airport.

8/10

Excellent

24 Apr 2026

Stewart

Staff were great. Waterfront is only a name & handy right at the airport if your on a lay over. If your in Cebu for a few days i would go elsewhere

Self

6/10

Pleasant

21 Apr 2026

MARILOU

Just disappointed that front desk asked for a lost hand towel from the room. Why should we take soiled towels???

6/10

Pleasant

20 Apr 2026

Barry

Selected a room with king size bed option. Checked in at 5pm and “no king size beds available “. Ruined a planned romantic farewell night; 2 little beds. And front desk argued and pointed to the “king size or 2 twins” language in description. Photo shown in room choice selection on Expedia shows king size bed. Looks like it’s their option what they force you to take. They could have upgraded the room but didn’t, they argued instead. And 25 step escalator hasn’t worked for years and breakfast is now served in a conference room and far less selection of food. Bummer stay. I think I have stated there 20+ times over the years, this was worst experience ever. Looks like going down hill.

10/10

Exceptional

20 Apr 2026

Kenneth

Great place to stay upon international arrival or departure of the Philippines
It is , safe, convenient, clean, the food is great and the price is fair. Located a stones throw from Terminal 2 and offering a shuttle to and from is a life saver
Rooms are a ckean, spacious and peaceful making it a perfect place to rest after a long international travel with multiple stops.
The only suggestion I have is the bathrooms need upgrade. The deep tub is very tall and difficult to step over and it's easily to fall while showering. Really needs to have a walk-in shower.

8/10

Excellent

18 Apr 2026

Melanie

Conveniently across the road from domestic terminal - helpful at 1am.
Breakfast buffet was amazing!!!

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Jesse Craig

Breakfast was amazing , the amenities and the convenience is unparalleled and will definitely continue to go back

Self

10/10

Exceptional

16 Apr 2026

Kristy

Beautiful pool, casino for entertainment and buffet restaurant. Walkable to airport.

Friends

10/10

Exceptional

15 Apr 2026

Marian

I didn't realize how close it was to Cebu International Airport. The place was clean. Staff were welcoming and friendly.

Partner

10/10

Exceptional

13 Apr 2026

James

Our stay was to short for breakfast or amenities.

Family

10/10

Exceptional

08 Apr 2026

ARMI

Convenient for departure next day. Staff were all friendly and efficient

Partner

8/10

Excellent

06 Apr 2026

peter

Very close to the airport, friendly staff. Rooms need renovation and attention. Breakfast was very good for the price.

Family

10/10

Exceptional

05 Apr 2026

Brian

I've been to this hotel three times. It has been a perfect experience every time

Self

10/10

Exceptional

31 Mar 2026

Alex

Excellent customer service

4/10

Poor

30 Mar 2026

Damien

Worst hotel for years… old moldy, escalators brokens, and only access to the rrom vis steep and narrow stairs. Toilets not working as well.

6/10

Pleasant

27 Mar 2026

Rafael

The property used to great, but seems to be less than what it used to be. Front desk staff was average at best.

10/10

Exceptional

27 Mar 2026

Jennifer

Room is a little dated

Family_with_children

8/10

Excellent

26 Mar 2026

Katharine

Spacious rooms and nice pool

Self

4/10

Poor

23 Mar 2026

David

The staff was professional and invested in pleasing the guest. It would be nice if the owners were invested in the property. I was unable to shower for three days due to brown substance flowing from all facets and shower. Also there were so many small inexpensive repairs needed that would improve the property easily. Great location.

8/10

Excellent

22 Mar 2026

Carl

Walking distance to the airport. Everything was clean and taken care of. Staff was very friendly and helpful.

Partner

8/10

Excellent

21 Mar 2026

Harold

Staff and dining was excellent. Hotel needs to be updated physically.

8/10

Excellent

20 Mar 2026

John

great staff, nice room,location

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Raymond

Nice room. Close proximity to the flight terminals.

Partner

10/10

Exceptional

19 Mar 2026

Mike

Disappointed in the casino

10/10

Exceptional

17 Mar 2026

Monaliza

Nice buffet.

10/10

Exceptional

17 Mar 2026

Dean

Room was nice for the amount charged. Get the breakfast included option. I dealt with staff at: front desk, wait staff in the restaurant, bell, and housekeeping. Everyone went out of their way to take care of me. I come to Cebu regularly, and I will be back to stay at Waterfront.

10/10

Exceptional

12 Mar 2026

Anita

Excellent staff!!!

Self

8/10

Excellent

11 Mar 2026

Joy Hernandez Porter and Faith Hernandez

The staff are friendly and helpful, and the hotel is conveniently located near Mactan Cebu International Airport. The room was clean; I stayed in room 327, which is not soundproof. I could hear outside noise, especially aircraft noise. I have stayed in this hotel several times and have never experienced noise issues—only this time. The escalator was also out of order.

Family