Waterworld Hotel

6/10

Pleasant

05 Jul 2026

Janneth

Let me start off by saying that the Waterpark needed some big time TLC. I chose this hotel for the new fact that it had the Waterpark. However, it was a big disappointment.The water was so dirty, there were moss on the rides, the whole place needed some big time paint job and only one adult ride was open, the rest were closed. For people who are not from Cebu, they'd be enticed by the pictures they show on the net. It's deceiving! On the other hand, the hotel itself was surprisingly very nice, spacious, and clean. I also like the fact that the shower room and the toilet were separated so whoever uses them will have privacy. The pool was small compared to the size of the hotel. I really would not recommend this hotel if they're advertising the Waterpark as the main attraction. The rate is basically for the hotel itself

Family_with_children

10/10

Exceptional

06 Jun 2026

Grace

This is our third time staying in this hotel. The staff are kind, very friendly and go above and beyond. The pool is lovely and the restaurant serves delicious foods and drinks!

Family_with_children

10/10

Exceptional

31 May 2026

Edito jr

I like the food and the staff are very accommodating

Family_with_children

10/10

Exceptional

31 May 2026

Mariel

Amazing stay, I just wish they had more towels by the pool and in the room especially the reservation was for 4.

Family_with_children

10/10

Exceptional

24 May 2026

Nita Rina

Breakfast was great

10/10

Exceptional

22 May 2026

Marion

Clean room ,air conditioning except towels

Partner

10/10

Exceptional

28 Apr 2026

Frank

The room was very clean and very quiet. I will was thankful that it was close to the airport. Staff was very attentive.

Self

4/10

Poor

25 Apr 2026

James

only pluses are cost, location to airport. its ok, relatively clean. no amenities, no functional restauratant. nothing close by.

Friends

10/10

Exceptional

24 Apr 2026

Ida

nice place

Family_with_children

8/10

Excellent

19 Apr 2026

Catherine

Very accomodating staff

Family

4/10

Poor

12 Apr 2026

Shawn

A/C didnt work in the first room. In the new room it was great. I extended the stay and explained I would be having an additional guest. Ater they arrived I was told there was an additional 500 php per day charged for the additional guest. We ordered room service and they kept leaving the dirty plates in th w room, despite stopping at the front desk and asking for someone to come take them. The housekeepi g never made the beds or changed the sheets and I had to go to request fresh towels. The staff wereall polite, but the followthriugh needs work. Often I would call the front desk with a request only to have to walk down later to get someone to follow up. The rol. Was booked for 5. We git 2 compli.entary breakfast and 2 bottles of water. All other refreshments could be cgarged to the room. My suggestion is download the grab app and have food delivered. There us a waterpark next door. The large slides and wavepool were out if servIce. This hotel is not near anything. You will have to take a Grab. Personally I would not recommend thus hotel for more than a day or two. You are better off spending 2x the price because you will wind up spending it on transportation as well as wasting time waiting for the ride.

10/10

Exceptional

09 Mar 2026

Michele

Staff excellent,pool very clean, Restsursnt food excellent

10/10

Exceptional

06 Mar 2026

Michele

Great place will be return customer

Family

10/10

Exceptional

25 Feb 2026

Jake

Great staff and super friendly!!! Food was delicious and super laid back atmosphere

Friends

8/10

Excellent

20 Feb 2026

Gemma

Staff are excellent, clean room.

Self

8/10

Excellent

15 Feb 2026

MOISES

I did not give a five star rating. For the following reasons. I was moved from the original room. Because I didn't have water, kept asking for cream and sugar, they kept giving me coffee. I AC down, they raise it. However, Mary and Eloisa were outstanding. Shem the trainee startturn th

Self

6/10

Pleasant

22 Jan 2026

KYLE

Staff was great, refrigerator was broken, then, they brought another broken one and on a third one, it finally worked 8 hours later. No flushing water, they brought a bucket and a tabo. There are a lot of humidifiers in the hallway on the first floor it makes you wonder if they have mold issues and they're trying to cover up the smell.
Half the watersides were shut down and the wave pool is empty. The lazy river float on the raft is not operating. Many of the safety rails around the water park are heavily rusted and unsafe.

Leisure Family

10/10

Exceptional

19 Jan 2026

Joy Ann

We had a wonderful stay at Waterworld Hotel. From the very beginning, the staff were incredibly accommodating,polite, professional, and attentive. From airport pickup all the way until check-out, everything was smooth and well taken care of.

The restaurant was beautiful, clean, and aesthetically pleasing, and the servers were very attentive. The entire place is gorgeous, spotless, and spacious,and most of all, very affordable.

After flying miles and miles away from Canada, this place truly felt like a gem and is an absolute must try. I will definitely be coming back.

Thank you so much for the wonderful accommodation and memorable stay and Good job to all the staff !!

Leisure Family

10/10

Exceptional

19 Jan 2026

mark

The room was excellent, very clean and the beds were fresh and comfortable. The aircon was quiet.
The staff were polite and accommodating

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Reggie

The rooms were spotless and the staff was very courteous , friendly snd helpful
.

8/10

Excellent

14 Jan 2026

Gareth

Good big clean rooms great staff good food, down side not a lot close to hotel and Pepsi not coke to drink. Will definitely go back though

Leisure Family

8/10

Excellent

04 Jan 2026

Fe Guadalupe

Yes they were. I am looking forward to their new opening of their water resort

6/10

Pleasant

03 Jan 2026

Gilbert

The rooms were very clean, met all the basic needs. The pool was small but clean and the staff provided bath towels. The staff were very friendly and helped on every request. The reason we booked this hotel were for the water rides but disappointed as most of the big rides are shut. Only the small kids play slides, lazy river and the tornado were functional.

6/10

Pleasant

03 Jan 2026

Mildred

The carpet at the ground floor sticks ..otherwise room is spacious and clean. Friendly crews

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Agnes

Stood out was a clean room and staff

10/10

Exceptional

20 Oct 2025

Iris Joy Requina

Clean, very spacious, friendly staff

Business Family_with_children

8/10

Excellent

01 Sep 2025

Marechel

Our stay was fine.

Leisure Family

10/10

Exceptional

03 Aug 2025

Lovely

The Hotel is very nice and well.maintained. The water park is nearby and more stall for parking. The Free transportation going to the airport is my best 👌 accomodation and convenient.

4/10

Poor

16 Jul 2025

Aiza Marie

Why have a hotel at a waterpark if the waterpark isn’t open on the weekdays? It would be like booking a hotel at Mactan beach and the beach being closed.

4/10

Poor

06 Jul 2025

reagan

The waterpark was closed on weekdays, and the dining menu had less choices on breakfast and expensive portion. I reserved the park view side, but it was not available.

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Matthew

Amazing! friendly staff, waterpark uncluded and rooms were mode r and spacious.

Leisure Family

10/10

Exceptional

03 Jul 2025

Stacey

Great hotel; just wished after paying thousands of pesos on a stay gets you access to the waterpark.

Leisure Family

8/10

Excellent

01 Jul 2025

Sean

My first time in country and my first stay of many. My first thoughts are by far its the people that make the memories and the staff are very friendly indeed. It was very slow season and away from the city so...my expectations werent high. Its not anything special but id go back just for the people that catered to us.

Leisure Family

8/10

Excellent

29 Jun 2025

Dolce

The staff were excellent but the accessibility of public transport is limited.

Leisure Family

10/10

Exceptional

02 Jun 2025

Lovely

.

Leisure Family_with_children

6/10

Pleasant

26 May 2025

Jerrelei

Property is great except, we weren't able to enjoy the waterpark.

Leisure Family_with_children

10/10

Exceptional

11 May 2025

Alma

Loved it

Great stay with fantastic staff

Friends_and_family Family

4/10

Poor

07 May 2025

Monica

After I booked with Expedia I message the property to ask from what time to what time is the water parks I received a reply saying that from 9 to 5pm only but highlighting it is Ok because the pool is open up to 10pm. She should just inform me that the parks is close because when go went there we are inform water park is close. Without the waterpark I will not book waterworld hotel only to find out during check in it is close even the next day.I feel like being scammed by whoever replies my message.Definitely not in a good staycation mood.

Family

10/10

Exceptional

16 Apr 2025

Magaly

Floor and carpet could be a bit cleaner but everything else was great

Leisure Family_with_children

6/10

Pleasant

31 Mar 2025

MARILOU

Spacious room good food cleanliness of the environment greetings of the staff . Didn’t like no communication from the receptionist where in we asked her re availability of the shuttle she said yes she took our flight details never said what will be our pick up time when we’re about to settled our accounts I asked her re shuttle bus she said 10:00am I told her we’re not informed of the time should be three hours before our international flights at 1215 at least 08-0830 am supposed to be our pick up time she said the driver not available till 10am end up calling taxi prior to that emailed them re availability of the shuttle bus no response from them

Leisure Family

10/10

Exceptional

22 Mar 2025

Maria Arje

I would stay again in this hotel, but I have to plan properly for shopping as it is far away from Malls, also if you take taxi there’s additional 50 pesos for the taxi. The hotel wont charge you for that, but the taxi will. They will call a taxi for you! Everything is great! Love the room, it is very clean and smelled fresh!

Leisure Family

10/10

Exceptional

10 Feb 2025

roeul

Transportation is challenging if you don’t have your own ride. Otherwise the entire facility and staff is 10 of 10. Highly recommended!

Business_and_leisure Family

10/10

Exceptional

10 Feb 2025

Rosalinda

New and nice hotel. It seems to be unknown to taxi drivers, however if you mention Waterworld Cebu you will be fine. The access to the waterworld was included, that was a plus. I would stay here again when in Cebu.

Leisure Partner

10/10

Exceptional

10 Feb 2025

Irish

Clean and spacious

10/10

Exceptional

26 Jan 2025

Florian

Beautiful

10/10

Exceptional

23 Jan 2025

Eadgitha

Highly recommended
Very quiet room spacious very clean staff very friendly
Internet connection very slow I think it’s about time to really work hard upgrade on internet connection as to many are depending on it
More power

Leisure Family

10/10

Exceptional

04 Jan 2025

Amor

spacious!

10/10

Exceptional

30 Dec 2024

Liezel

Big space

Leisure Family

2/10

Poor

14 Dec 2024

Addie Angelyn

Very Disappointing Experience – Never Again!

We booked multiple rooms for a family stay and my son’s birthday celebration at WaterWorld Hotel, expecting a relaxing and enjoyable experience. Sadly, it was the opposite:
1.Poor Service: The staff lacked proper coordination and attentiveness to guest needs.
2.Noise Issues: The hotel was extremely noisy, especially near the ballroom and hallways, making it impossible to rest properly.
3.Unclean Pool: The pool was not well-maintained, causing skin irritation (“katol kaayo!”).
4.Room Check-out Issues: We were shocked when housekeeping attempted to check rooms as early as 9 AM, clearly unaware of the correct check-out schedule.

These problems made our stay far from relaxing or enjoyable. Given this experience, we will not be booking here again. I hope the management takes this feedback seriously and addresses these concerns to improve for future guests.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2024

Cristie

We will be back soon💕

Leisure Family