Crown Regency Suites & Residences Mactan

4/10

Poor

01 Mar 2026

David

Outdated bathroom. Too high of a tub and slippery to get in and out of. Food at the cafe was bland and coffee was not good. The Concierge was great. Front desk help was just \"ok\" not great and really not friendly. Beds are way too high up.off the ground and the floors were very dirty/dusty. It was just \"Ok\". Probably will not ever stay there again unless i have to.

Friends

10/10

Exceptional

27 Feb 2026

Franklin

Nice place, nice pool. BUT A 2kpeso deposit is absurd

8/10

Excellent

27 Feb 2026

Richard

Very comfortable bed

Self

8/10

Excellent

20 Feb 2026

Leslie

My wife didn't think much about your menu, and also you claim to have kitchenettes , but they are no longer functional. My wife wanted to do her own cooking. So it was disappointing not to be able to do that because of the non functioning kitchen.

Family

10/10

Exceptional

15 Feb 2026

john

Older hotel but clean and comfortable with a good bang for the buck. Was like being in a apartment with a pool and anything you could need

10/10

Exceptional

31 Jan 2026

Dominic

Almost spotless

Leisure Self

8/10

Excellent

28 Jan 2026

Blair

good value unfortunately very loud dogs at the back of the property

6/10

Pleasant

22 Jan 2026

Peter

First stay was amazing but second time round there was a few too many bugs for my liking, you kind of expect this in hot countrys so its not a real problem however they did not inform me that building work was going on outside. I was woken up each morning at 6 by the sound of diggers and typical noises from a construction site. The staff was very friendy and helpful and the bed and pillows was so comfy. If you do stay here i would request a room on the opposite side to the building site as i had no problems and a very pleasant stay the first time round.

2/10

Poor

02 Jan 2026

Chris

Property is not what’s advertised on Expedia. Property is old and run down. Cafe was always empty and never had what was on the menu

Leisure Family

8/10

Excellent

23 Dec 2025

Necitas

Service is good, though the bathroom had a problem but they fixed it immediately. The food not impressive and expensive. Better to dine outside.

10/10

Exceptional

02 Dec 2025

Mark

Great staff. Very attentive.

8/10

Excellent

13 Nov 2025

Pamela

Room was clean, staff was very friendly and helpful.

10/10

Exceptional

13 Nov 2025

Pamela

Great staff very friendly and accommodating.

Leisure Family

6/10

Pleasant

20 Oct 2025

Pamela

Property not well maintained, dirty and outdated. The staff are friendly and helpful.

10/10

Exceptional

19 Oct 2025

Christian Gerel Ken

one of the best at mactan

Business_and_leisure Family

10/10

Exceptional

28 Sep 2025

Joel

Great value restaurant is not up to standard and food is very low quality

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Adam

Very good for the price, and great pool. Could be such a nicer place with a tiny bit more effort

Leisure Family

8/10

Excellent

31 Jul 2024

Marie

The property is showing its age, but the room was in great condition and the bed was very comfortable. When I arrived the pool was murky, but by the time I left the water was crystal clear. The gym area is not great, no A/C, but if you're willing to sweat it out, it'll work ... I used the treadmill for an hour and was soaked when finished. Overall this hotel served its purpose and I will use it again.

Leisure Family

6/10

Pleasant

30 Jul 2024

shawn

Not what the website say..

Leisure Self

8/10

Excellent

02 Jul 2024

Lhy

We had great experience staying in Crown regency suites and residences in Mactan. Our flight was delayed so we had to check in late. This property was flexible and able to accommodate us. The building itself is outdated but it was clean. The staffs were very friendly too. I hope that cleanliness wont change. It would be nice if they fix this place up to enhance its potential. But overall good place to stay.

Leisure Family

6/10

Pleasant

18 Mar 2024

Daisy

The amenities and the staff are nice and accommodating though the furniture's are quite old,,the streets going to the hotel location is too busy or traffic going to nearby market, malls...

Leisure Family

10/10

Exceptional

08 Mar 2024

Theresa

I love my stay at this place . All the staff are nice and accomodating at all time.

Very respectful.

Friends_and_family Family

10/10

Exceptional

06 Feb 2024

clarence

It was a fantastic location, the staff was terrific, and the room was immaculate.

Leisure Self

8/10

Excellent

28 Jan 2024

Carl

I like staying at the Crown Regency. Nice room and it's in excellent condition.

Leisure Self

6/10

Pleasant

18 Dec 2023

Brian

The property was nice overall. The menu was very limited on what you could order. I tried to order bacon, but they didn't have. No rum or other type m of mixed drink. Breakfast was free, but the serving was very, very small. Dinner was good the day before. The only issue I had after eating dinner was a mouse came out from the bench while i was sitting in a chair at the table. I informed the staff. He just looked and then left. He didn't try to find the mouse. This wont be a place I will stay at again.

Leisure Family_with_children

10/10

Exceptional

15 Nov 2023

Frederick

Very accommodating staff

6/10

Pleasant

15 Oct 2023

Rubiin

I liked that it did have a decent size pool, a little rustic and could use some upgrades. None of the pool showers were working. I didn’t have high expectations to began with as a stop over for flight connection. It did have nice size fridge and cook top in room, so would be adaquate for small family on budget that wants to tour around Cebu.

Leisure Family

10/10

Exceptional

16 Sep 2023

Mary jean

Quiet and receptionist very attentive

Business_and_leisure Self

6/10

Pleasant

15 Sep 2023

ALFREDO ENRIQUE

The suite that I got was big and the breakfast was limited and NOT buffet style. The suite had a kitchen but NOTHING in the kitchen to use... no plates, no silverware, no frying pans and the refrigerator was completely empty. The table was big enough for several people to eat on. No grocery stores or any other type of stores in short walking distance, had to take a cab. Still the personnel were very nice and polite and helped you. The front desk is very small.Overall I would give this a 3 stars rating for a hotel. Would have gotten more if the kitchen was with everything you need to eat or if there were nearby stores to buy groceries or just do some shopping like in a mall unless you had your own car.

Leisure Family

6/10

Pleasant

07 Sep 2023

Patrick

Constantly noise from traffic,music from neighbouring area throughout the night ,non locking patio doors,Green pool water , pool changing rooms unlit ,

8/10

Excellent

06 Aug 2023

Bella

Very nice place,i got the suite with 2 bedroom. It just needed a little more cleaning. Some covers were broken as well. Overall sty was good,would recommend to my frieds and family.

Leisure Family_with_children

2/10

Poor

04 Jul 2023

Frances

It looks good in 📸 but the room is filthy. Dusts everywhere, smells moldy,sofa bed broken, kitchenette without utensils and stuffs to cook,dirty and discolored towels and linens. Don't waste your money and don't be deceived by the pictures shown in their website, looks too good to be true.

Leisure Family_with_children

10/10

Exceptional

01 Mar 2023

Erika

Very spacious. Love the big fridge!!

Business_and_leisure Partner

10/10

Exceptional

22 Feb 2023

Erika

Nice front desk staff and spacious rooms

Business_and_leisure Partner

4/10

Poor

21 Jan 2023

Jody

Staff are lovely! Pool was very dirty with bugs and noodles around the pool. Bathroom was gross… the bathtub was stained, the toilet always had water around it.

It’s ok for a quick stay and as I said, the staff were so friendly and helpful! Love Filipinos and Philippines 🇵🇭 from 🇨🇦

Leisure Family

2/10

Poor

07 Jan 2023

Robert

A festering dump that smells like mold. Toilets and some lights did not work. AC barely worked and could not be adjusted. Broken window in bathroom. And this was still better than the first place we were offered.They would not switch us until I agreed to accept it as is without complaint. No housekeeping/towels entire visit. Had to call to have trash removed. Then I had to ask to get my security deposit back. They were just going to keep it and hope I forgot about it. Been staying here since 2008 but they'e lost my future business.

Leisure Family

10/10

Exceptional

03 Jan 2023

William

The property was beautiful. Nice, clean, big rooms.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2022

Ramon

Very comfortable. Good food. Good service.

Self

2/10

Poor

25 Nov 2022

Jeffrey

Nothing good to say!

Leisure Self

2/10

Poor

30 Oct 2022

maria

Please investigate this property. It is literally worst than motel 6 but they rated this hotel a 4 star when it should be a 2 star at best. I need a refund as the listing was inaccurate. Please message me back. It was the most deceiving thing I have ever seen. The establishment should not be operating in the condition it is in.

Business_and_leisure Family

4/10

Poor

25 Jul 2022

David

Nothing like the listing.

The hotel is very run down and nothing like the advert on hotles.com. almost all the service listed in the advert are unavailable such as. Pool, room service, bar, restaurant, cafe, and laundry. The hotel makes up for this with very pleasant staff and the room was large with good AC and nice layout. I do feel I overpaid as this isn't as advertised.

Friends_and_family Friends

2/10

Poor

11 Jul 2022

corazon

Not safe .At the middle of the night a receptionist with another guy enter our room without informing us .She said they’re looking for white bag .Were very much scared.The whole hotel needs upgrade .Swimming pool and restaurant under renovation.
I really don’t recommend this place .

Leisure Friends

4/10

Poor

06 Jul 2022

jin il

Everything's dated.
Fitness, swimming pool all out of operation. Immediate surrounding is poor neighborhood

Leisure Self

6/10

Pleasant

20 May 2022

Phillip

I can tell at one time this was a very nice property but I would assume that Covid likely killed this place as it has many others…no restaurant or coffee cafe…the elevator did not go up on the day we checked in so we had to walk down 8 flights of stairs twice that day to leave the hotel…when we returned we were able to take the elevator back up to the eighth floor….the staff we encountered were all very nice….the room is large and clean with nice shower…the price is affordable and there are a few nice restaurants across the street from the hotel.

Leisure Partner

10/10

Exceptional

29 Jan 2020

Daniel

Good and friendly

Good friendly staff. Willing to do whatever is needed for our comfort.

Partner

8/10

Excellent

22 Jan 2020

Athena

Ok comfortable

Business

4/10

Poor

01 Jan 2020

Verified traveler

Misleading pictures and disappointing location

The area around the hotel was so bad that the staff told us not to walk to the nearby convenience store. Despite being right downtown, the only thing that was convenient was the 24x7 sounds of roosters.

Room was in the old section of the hotel, from like the 1960's or so, but the pictures showed nearby newer buildings.

This property needs a remodel/update pass.

Partner

2/10

Poor

10 Nov 2019

Noneofyerbiz

Our experience was terrible. If you have a family I highly recommend finding a different hotel. Trying to use the swimming people while other patrons were conducting business was disgusting.

Friends_and_family Family

2/10

Poor

24 Oct 2019

Verified traveler

I have stayed there6 times before, never again, I was in 3 rooms in 4 days, the rooms were filthy, cocroaches in the rooms, bathroom and on the food in the dinning room , the girls on front desk didn’t care , all were to busy talking to o friends on their mobile phones to attend the customers at the front desk. And the dining room people after I complained about the food with cockroaches looked at the whole problem them walked away,,, problem to big to be worried about.

Business Partner

8/10

Excellent

20 Oct 2019

Nicholas

A pleasant surprise

Stayed at this hotel for the first time on a recommendation and only booked for one night. Walking into a renovated lobby I expected the rest of the hotel to be updated. Getting out of the elevator showed the floors need work. This lead me to expect a poor experience in the room. What a surprise! I walked in and found a room more than double the size of a normal hotel, big enough to easily fit a full size refrigerator. Then doors that open to a balcony with lots of sun, two large comfortable beds with very clean white sheets and an equally large bathroom. A hotel experience is often made by the service staff. With an extra large tub and bathroom I wanted extra clean attention and asked a room attendant if he could help. Instead of brushing off the request, Alphe immediately attended to the bathroom while happily singing away, showed me how to unlock the locked balcony doors then asked if he could do anything else for me. A convenience store was downstairs where I purchased milk, water and ice cream to store in the large refrigerator. At breakfast the chef made a good omelette. Apart from the state of the floor lobbies the only other negative was what looked like a drain in the middle of the room which I covered over with luggage. A rug or mat would have been better. A large room with lots of sun, big clean comfy bed and Alphe’s attention resulted in me staying an extra two nights.

Friends

8/10

Excellent

06 Sep 2019

California

What I liked to rhis property. It's close to the airport and affordable also.

Friends_and_family Partner

4/10

Poor

30 Jul 2019

Carina

Stay away from this hotel.

Ac not working well. My room has microwave missing. 4 star rating is questionable? Will not stay there anymore.

2/10

Poor

19 Jul 2019

Verified traveler

Beds were though comfortable but there weee bugs which caused allergies
Wanted in the shower area was contaminated and small insects / worms of red color were visible. Not safe fir bath, shower or brilushing teeth

Leisure Family

10/10

Exceptional

16 Jul 2019

Eleno

Comfortable And Luxury In One!

The suite is very comfortable and its staffs are polite with great services to their guests. Aside to its location, I would say: “It’s a place to stay away from home.”

Family

2/10

Poor

28 May 2019

Kelvin

Room is full of bad smell.
Air-con temperature and speed unable to adjust.
Blanket feel sticky.

Business Self

2/10

Poor

20 Feb 2019

Disappointed

The people are amazing- so polite and helpful.
This property is horrible- it’s a Philippino 3 star
I give it a 2 star.

Friends_and_family Family

2/10

Poor

08 Jan 2019

Verified traveler

Everything I ordered was out of stock including food and the time taken to serve one omlette is 55 minutes

Leisure Friends

4/10

Poor

04 Dec 2018

Jennifer

Old and filthy

I had a baby with me but the hotel was filthy.

Family

6/10

Pleasant

02 Dec 2018

Peng Cheau Patrick

Big room.

The place is near to the rich and not well off. Big bed room but the condition of the hotel need renovation as there are old. Even the lift had smell of moist. The breakfast is for stomach filling only. This place reminds me of my childhood when I grow up in the village where u can hear the sound of the nature.

2/10

Poor

07 Nov 2018

Shawn

The staff was extremely friendly. The property has been run down. It looks as though no money is being put back into the hotel to keep it updated. This hotel is a Hazzard waiting to happen.

8/10

Excellent

30 Oct 2018

Verified traveler

When I booked this room I put down I had 2adults and two children and a infant. This website only said 2adults only so only 2 free breakfast was authorized and I had to pay for my kids meal. This sight has done this to me twice now and there will not be a third. I will try booking with other sights for now on.

8/10

Excellent

10 Sep 2018

MauricioRojas

This hotel is convenient because is close to the airport.

8/10

Excellent

10 Sep 2018

DD

The room was adequately sized but needs update. The paint on the doorway was chipped. There were dents on the fridge, the cooktop was rusty. Otherwise, the staff were helpful and awesome.

8/10

Excellent

06 Sep 2018

Joel

Nice getaway

Pretty nice stay.

Family

6/10

Pleasant

26 Aug 2018

Sheryll

Run down hotel

Badly needs renovation

Partner

6/10

Pleasant

23 Aug 2018

LIN

ok but not top 50

The stay was ok. The hotel is old and is in need of a renovation but the room we stayed was good. Sheets and bathroom clean and everything functioning. It bothered that the corridor's a/c was off.

Family

6/10

Pleasant

20 Aug 2018

Verified traveler

The hotel was filled with tourists and children which is fine but makes for a busy place, Main concern is lack of attention to facility maintenance. There are a lot of small things broken and in disrepair which cheapens the appearance.

8/10

Excellent

17 Aug 2018

Jacen

The driver was professional and felt important when he picked me up at the airport. The hotel checkin was very professional as well. Only disappointing was the pool was closed the whole short time i was there due to an issue mechanically. Overall, felt safe, and welcomed.

6/10

Pleasant

06 Aug 2018

Frank

Adequate and conveniently placed

Close to the airport and convenient for transportation. Quite noisy during the night. Staff helpful.

8/10

Excellent

31 Jul 2018

Mercy

Quite comfoetable, but no provision of bottle water on our first night. I paid for 3 person but the toiletries they provided were good for 2.

4/10

Poor

23 Jul 2018

Verified traveler

the place is dirty. u see dust and dirt everywhere and it’s very noisy

8/10

Excellent

21 Jul 2018

Steve

Close to Airport

Friendly staff, reasonable prices, close to the airport and good amenities. Highly recommend.

8/10

Excellent

17 Jul 2018

maggie

Good hotel

Staff excellent , plenty to eat for breakfast. Pool a little rundown needs a wee facelift.

2/10

Poor

14 Jul 2018

Mel

Location suited purpose of travel. Poor service, food. Dead cockroaches in the room. Dirty amenities.

6/10

Pleasant

08 Jul 2018

Verified traveler

Its a nice cozy place...only the lobby area no aircon, breakfast is ok, can do better..but its more 3 star breakfast.

2/10

Poor

28 Jun 2018

Verified traveler

Horrible wifi. Horrible breakfast. Broken A/C. Broken Tub drain and shower switch. Staff would not give us another room.

4/10

Poor

15 Jun 2018

Verified traveler

Needs renovation

This hotel looks worn out and needs improvement or renovation. I felt like everything is just in a survival mode.

8/10

Excellent

08 Jun 2018

Verified traveler

Spacious room, friendly staffs & great breakfast👍

We had a great time staying in Crown Regency Hotel in Mactan, Lapu-Lapu City, Philippines. Staffs are so friendly, room is clean & spacious, pool is clean & breakfast was great! 👍 But there are 2 things that my husband & weren't happy: 1. The inconvenient of the room swipe key system!👎 It should be updated as soon as someone checks in & not later. & 2. We didn't have hot water for 2 days & it should be checked before checking in time!👎 Anyway, we still had a great time & I would recommend it to all my friends around as long as the price won't go up. Thank you all for being so friendly to us👍😊

8/10

Excellent

10 May 2018

Charlene

Great location when you want to be close to the airport. Rooms are clean, though they could update the A/C because it was very very weak. The free welcome drink and breakfast was good though

6/10

Pleasant

30 Apr 2018

Verified traveler

Spacious place , though it's dated.

Nice experience. Breakfast is not appetizing. Pricey hotel! Hope you improve your food. Not an excellent breakfast!

8/10

Excellent

22 Apr 2018

Shawn

My third time going there and I would like to have my wedding there

8/10

Excellent

15 Apr 2018

edward

Nice place

WiFi was not good but very nice and safe quit ac was cold . Little pricey for the age of the rooms but over all was a nice place to stay

Partner

10/10

Exceptional

10 Apr 2018

Verified traveler

Everything perfect

We had an awesome 80th birthday party for my mom . The grand ballroom was great including the staff . Our hotel stay was also great , we had the swimming pool all by ourselves at that time . Thank you Crown Regency for the nice and unforgettable experience with our family ..! 💚

6/10

Pleasant

16 Feb 2018

LA

Hotel close to a food resto. Roomy

waited long. can’t find my bookings from orbitz, when found, they said it was from expedia. on check out, staff was not proactive to follow up and I have to ask again if they already done with final room check. It seems staff forgets how they process check out and so I have to ask as well if the can give back my cash deposit.

10/10

Exceptional

15 Jan 2018

Warren J

great night

that was the best all good

Family

6/10

Pleasant

07 Jan 2018

Verified traveler

Disappointed

- no open about some store (mini restaulant, bar at pool)
- ant in the room
- unstable hot water supply in bath room
- bad smell from air conditioner

- staff hospitality itself is not bad

6/10

Pleasant

21 Dec 2017

Akbar

We paid $107/night and just needed a bed to sleep in for a few hours till our next flight out. Not the best or cleanest room but I guess you get what you pay for.

10/10

Exceptional

13 Nov 2017

Erica Jane

We enjoyed our stay!

Family

6/10

Pleasant

08 Sep 2017

Verified traveler

Hotel staff were professional and friendly. Hotel facilities needs an update. I saw a cockroach in the bathroom but other than that, it was clean. Lobby and hallway had an odd smell.

6/10

Pleasant

25 Aug 2017

Josephine

Staff

Staff are friendly and accommodating. The pick up from the airport helps a lot!

4/10

Poor

24 Aug 2017

Rowena

Average

I was disappointed with the breakfast buffet expensive and their omellete station ,Oh my God i could Not believe it baby cochroaches were hovering around the station I almost bounce and leave the place but I kept quiet Not to scare my niece and nephew . I hope the management Can improve the cleanlinnes of the place although Villas are clean and Nice place to hang out with the family . The only downside is the buffet staff needed to know the priorities of the guest ! coffee station should be there So you dont have to Ask all the time

4/10

Poor

23 Aug 2017

leony

Disappointed

we saw roaches in our room. Breakfast was horrible. Flies everywhere, front desk staff are unprofessional and unaccomodating.

4/10

Poor

12 Jul 2017

Verified traveler

Unpleasant smell room, old & not laundry smell towels

Family

4/10

Poor

23 Jun 2017

Verified traveler

No Good!!!

Old hotel, near nowhere and nothing. The information in the hotels.com is all wrong and lies, do not stay here. People working are nice. But the hotel is old and ugly, and it is located very far from everything. It is not a 4 or 5 star. It is a 1 or 2 star at best. Try another hotel.

10/10

Exceptional

07 Jun 2017

Rosechelle

Amazing

We love the place very neat & clean, good service wt a friendly crew. 100% satisfaction

Family

4/10

Poor

01 May 2017

Verified traveler

Worn Out Buildings - Don't Trust the Front Desk

6 hour check-in ordeal. Two hours spent being told \"20 more minutes\". 3 other similar rooms were given out while I was waiting. Finally complained and was offered a villa. Great idea in theory. Villa 6 was beautiful and I accepted, then was told that the room was out of service. Was put into Villa 14, with broken aircon and water. Took two hours before hotel decided to move me to Villa 12 (\"Is the Villa OK or will you require us to move you again\"), which had broken lights, a broken door lock and only one working shower for 6 persons. Place was run down and filthy, with stains on the floor and walls, leftover food in the fridge and no rice cooker delivered as promised. The housekeeping staff tried hard to fix what they could and were very kind, bringing extra items as needed. After room inspection at checkout, was told the room was OK, but I had to ask for the refund of my 4K php deposit.

Family

4/10

Poor

28 Apr 2017

Jimmy B

Old and the staff did their best

At check in they did not have our reservation ready even though I called ahead to confirm our reservation, we then had to wait an additional 30 minutes for our room to be ready. The room was adequate but very old and not very clean, the furniture was old and stained. Our room came with a kitchenette but in order to use the stove we had to pay an additional 200 pesos per day for the gas, there were no utensils to cook or eat with. I made an assumption these were included in the room I reserved as it was advertised, shame on me for making this assumption! Our reservation also included a breakfast buffet which was ok, each day they did not have our info for the buffet and had to verify our numbers which were always incorrect after going back and forth it was worked out this happened each day of our stay. The food is what you would expect from a buffet, it was average there was not enough plates or utensils constantly had to ask the staff for them, the staff was doing their best.
Throughout our stay the service was mediocre at best!! from the check in, buffet, bar to check out, although the staff was friendly and tried very hard it's obvious they lacked coordination and management oversight. The hotel for the price is old, not well maintained or that clean. I have stayed in places with dirt floors and cogongrass roofs that were better maintained and cleaner. The one bright spot was maintenance engineers our aircon went out, they had it fixed and working within an hour

6/10

Pleasant

22 Apr 2017

Traveller Sg

Casino Hotel

Room service takes forever to come.
Food is cold and tasteless.

Breakfast is ok.

Yr better off staying elsewhere for the same price.

6/10

Pleasant

06 Apr 2017

Paul

AC not cold

AC did not work right Area is just ok not great

2/10

Poor

31 Mar 2017

Verified traveler

Don't waste your time

I stayed here 3 times don't ask me why.
I rented a penthouse villa, the lady at front desk didn't even tell me where this was, the guard had to show me. The building wasn't marked.
I don't think villa has been rented much everything is old, aircon, water fausets, tv's, furniture. Light bulbs not working.
Only thing I liked was is big