Saddlebrook Resort

United States , Tampa - FL
Wesley Chapel, 5700 Saddlebrook Way
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47 reviews shown

2/10

Poor

01 May 2026

Kate

What they don’t tell you. The parking is SEVERLY limited. You will actually have to park half a mile away! Then you have to wait in the flaming hot sun for a shuttle to bring you to and from the hotel. We booked a room just a few hours before arrival. When we got there and realized that the parking situation would not accomodate us with having a sick child and possibly having to leave in our own vehicle quickly we asked to cancel so we could find another place where we could park within a reasonable distance to our room. We did not stay there, never even checked in yet we are still fighting for our money back. They will not even answer for Expedia when they try to contact them about it. I did call them directly and since we booked through Expedia they said we had to go through them. They have been trying to contact them for days now. This is not a good place if you have a special circumstance child or family member with you. Horrible curstomer service and parking.

Family_with_children

6/10

Pleasant

01 May 2026

Jamie

Nightly rate is a bit overpriced for such a mid resort. It was nothing spectacular but my room served its purpose and was fairly clean. Didn’t use any of the amenities but the pool looked nice. The parking situation was ridiculous.

Family

10/10

Exceptional

30 Apr 2026

Roger

Excellent Reception and Catering staff.

Self

6/10

Pleasant

27 Apr 2026

Joanna

The lady who checked us in was awesome wish I could remember her name. The lady Samantha who checked us out was great. My problem is I called front desk at 11:50 p.m.when we got back to the room on Saturday the 25th.tired and hungry and our room smelt so horrible. Like backed up sewage. When I called front office I was addressed as yes sorry hold on sir. I'm a women. When I told her she said hold on we will move you! I was like ok i have been out on the heat for 11 hours I don't want to pack everything up and move. Twice I told her what room when she came back on tried to say thank you for calling and realized it was still me and said sir your 209 right and didn't let me answer put me on hold again. I think it was like 10 min for the call. Well it disconnected us. She never called back NOTHING! so we had to smell that all night long while eating and sleeping!

Friends

10/10

Exceptional

27 Apr 2026

Louis

💯

Partner

10/10

Exceptional

27 Apr 2026

Rajinikanth

Loved the amenities

4/10

Poor

27 Apr 2026

Christina

The property was very clean. The staff was very friendly. The amenities closed early, not leaving time for guests to enjoy. I was not notified you pay a resort fee daily for amenities. I managed to use once for an hour. A the valet was short staffed and transportation provided, golf cars were out of service.

Family_with_children

8/10

Excellent

27 Apr 2026

April

Just a heads up, if you plan on booking here they will charge you $100 a day as a deposit. No this isn’t anywhere in with the fees or the required $30 a night valet parking. It was definitely a sticker shock when we checked in.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Julie

While a nice property, it is difficult to determine what population they are catering to. There is a $200 hold that a place on your card that you’re not told about until you check in. Valet is also a requirement.
The pool and amenities at the pool are lovely and a good atmosphere.
While the rooms are aesthetically, pleasing, the beds are not comfortable nor the pillows and the blankets are very thin.

Family_with_children

6/10

Pleasant

26 Apr 2026

Erick

The facility is very good and beautiful, but the service was terrible. Upon arrival, we had to wait two hours—first because there were supposedly no rooms available, and then the manager finally assigned us one, stating that there *were* rooms after all. Furthermore, if you try calling them by phone—whether to request a pickup or for any other need—they simply don't answer.

Family_with_children

4/10

Poor

26 Apr 2026

Carol

None of it was a good experience at this resort. The staff at the front desk were rude. I called in earlier that day we were checking in to see if we can check in early to get ready for our event we drove from Texas to attend. We got to the front desk to check in an @ 3:40, 20 minutes early, and they said sorry, your room is not ready yet. It took quite a while, (30 minutes to get to our room, golf cart, shuttle, then climb a bunch of stairs to get up to our room with our luggage. Not convenient at all. I will not stay here again or recommend this resort to anyone!

Partner

10/10

Exceptional

26 Apr 2026

Aracelys

We had a great stay. The staff were super accommodating and very friendly. It was my birthday weekend and they all went out of their way to make it special. I will definitely be returning to this lovely resort!!! Thank you💕

Partner

2/10

Poor

26 Apr 2026

Bradley

There were literally seven different functions going on that day, and that left zero space for any of the guests that weren’t associated with an event. No parking - they had me park my vehicle about a mile and a half away from the room. The drivers were not paying attention, and didn’t seem to care about our situation.

The golf cart drivers were absent-minded space cadets - drove right past the building, didn’t recognize that there was no additional space on the cart and yet attempted to pick others and were steady staring at their smart phones.

What an unbelievable disappointment.

Partner

10/10

Exceptional

26 Apr 2026

Elizabeth

Great place to stay! Wish we had more time to stay and enjoy the amenities. This is definitely a \"stay here place.\"

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Victor

Exelente choice price/habitation

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Akeya

The staff were amazing throughout the check in process, beautiful rooms the photos don’t do them justice :)

Friends_and_family Family

2/10

Poor

13 Apr 2026

Jamar

Didn’t even see the breakfast or the pool. Sliding glass door was fogged up from seal failure and off track. Entry door has a gap so big you could see outside. A/c wouldn’t regulate a comfortable temperature. It was either freezing cold or blazing hot.

Partner

10/10

Exceptional

31 Mar 2026

Layne

Clean room

4/10

Poor

30 Mar 2026

rosemary

Pool was nice

Partner

10/10

Exceptional

28 Mar 2026

Gary or Kasandra

Good environment

Partner

10/10

Exceptional

27 Mar 2026

Ryan

Staff was very accommodating and service was prompt. Everyone was very friendly. Definitely plan to stay again.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Daliana

I was genuinely disappointed with my experience at this “resort.” While it is listed as a 4-star property on Expedia, my experience, and even Google ratings, tell a very different story.

Upon arrival, it was immediately clear that the property does not match the images advertised. The location is misleading; it is situated at the far end of a golf course, which was not accurately represented in the listing. The overall presentation and atmosphere fell well below expectations for a resort of this supposed rating.

Due to these concerns, I made the decision to leave shortly after arriving and booked accommodations at the Westin instead.

I strongly encourage the property to be more transparent and accurate in how they present themselves online. Guests rely on those details when making travel decisions, and this experience did not reflect what was promised.

Friends

10/10

Exceptional

23 Mar 2026

Adanys

Family friendly.

8/10

Excellent

23 Mar 2026

Terry

The room was clean, and the staff was very friendly and helpful. We enjoyed a great day at the pool with our family. However, the walls are very thin and you can hear EVERYTHING that is happening in adjacent rooms. Although the valet team is very helpful and friendly, I personally find it very inconvenient to be forced to use valet parking.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Ruth

our room was far from the resort with the pool, restaurant etc. However the golf cart transportation to and from our room was fantastic and ever had to wait long. I learned that if I was to return to request a room in cluster 2 or 5 which was closer to the resort.

Partner

4/10

Poor

16 Mar 2026

Velma

Wasn’t very happy with our stay. Found several roaches around unit and there was also a bug in the couch. We

10/10

Exceptional

16 Mar 2026

Ronisha

This resort is absolutely amazing I didn't eat breakfast there but I'm sure it was awesome because everything else there was awesome

2/10

Poor

16 Mar 2026

John

Don't arrive at night unless you know exactly where you're going. It's a maze without addresses so finding anything is near impossible unless you've been there before. Apple maps takes you to the locked entrance/exit gate, and the employees will tell you to input 'service road' and follow that which is a pin that takes you to a dead end. If you're lucky they'll hand you a treasure map with an X on it so you can figure out where to go.

The door on 624 had a 3/4\" gap. So everything that's going on outside you now hear as it if was going on inside, right in front of you. The bugs? Come right on in fam! What about safety? I could gain entry from the outside in seconds. Pathetic. Blue painters tape where sloppy maintenance personnel either didn't see the work that needed to be done or just didn't take it off after the work was complete and no cleaning staff bothered to either. Come sunrise the flock of gasoline powered golf carts comes out and thanks to the door being practically open you hear everything like it's in there with you.

I [over]paid for a weekend stay with my family to spend time with my dying father (this was the only place with availabilities) and just left after the first night, this place has nothing to offer me when I can't even enjoy a peaceful and safe night sleep with my family. We just came home instead.

Imagine the illegitimate lovechild of a nasty 90's apartment complex and a cheap 90's hotel. That's this place hahahahaha

4/10

Poor

16 Mar 2026

Nefertiti

Overall the property was okay. But I did not appreciate the extra cost of $26 per night for resort fees after my stay was already paid for and I did not experience any other resort amenities. Also they placed valet charges on my bill with out giving any other parking opportunities $30 ea night. That was terrible, clear communication with customers instead of charging extra fees after your stay. Thankfully the kind receptionist took off the valet parking. Due to a wedding the day I stayed, but that is not fair to customers to not make them aware of these charges.

Partner

6/10

Pleasant

15 Mar 2026

Robert

If you only want to sit around a pool or play golf, then this facility would be perfect. We stayed in a room that you might find in a regular hotel. However, this room did not have a table that you could sit at with your computer nor did it have a nice comfy chair to sit in. This place does not allow any freestanding parking and as a rule, you have to use a valet, which cost $30 a day more.

Self

4/10

Poor

15 Mar 2026

Gary

They make you valet your car no big deal they shuttle you to and from the registration area and your room. Until they dont come get you. Had to walk to the valet twice , not a short walk , maybe a mile. Everytime we called ahead to get our car they weren't available to get your car ahead of time, which is how they say to retrieve your car. Dont offer these amenities if you are not going to uphold them.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Katherine

I booked this place just to rest with my daughters after a long day in a volleyball tournament so we just wanted to check in an go straight to our room to rest but it was not hat we experienced. We arrived around 11:30 pm and we were directed to the registration but when we arrived there is a calet parking service that do not allow us to park and told us we have to drive to a parking lot that is far away and wait there for a shuttle to get back to the registration so doing that took us about 40 mts to finally be able to complete the check in and them wait another 15 mts for a golf cart to take us to our room. The next day to check out we have to call desk to get a golf cart taking us to registration and then after checking out we had to wait another 15 mts outside in the sun in an uncovered area for another shuttle to take us back to out car in the parking lot to finally leave. Do not book here is you are in rush and just want a place to rest. To book here you need to have plenty of time and a lot of patience. I cannot rate the facility because we didn't have the time to explore the area.

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Larsen

Did not like the fact that you had to valet our car and shuttled to our room. The rooms were kind of dates.

Partner

4/10

Poor

23 Feb 2026

Tracy

No cleaning service
Noisy neighbors
Car damaged by valet staff

10/10

Exceptional

21 Feb 2026

Chad

Staff was very friendly and breakfast was delicious

10/10

Exceptional

16 Feb 2026

Paul

Staff was very helpful and friendly

Partner

10/10

Exceptional

16 Feb 2026

Laura

The resort is doing 90 million dollars in upgrades. Our 2-bedroom suite was upgraded and was very nice. I had the pork at Rare and it was delicious, highly recommend. We went off site for dinner at Cooper's Hawk and it was amazing. The tennis camp was a lot of fun and also played pickleball. The pool area was just updated as well. They did plant all new vegetation but the 2 week cold spell killed everything unfortunately and must be redone. They are going to open the spa in March 2026 and there is a sports bar that is going to open. This was a great resort.. Had a blast.

Leisure Friends

10/10

Exceptional

14 Feb 2026

Angela

Great place

10/10

Exceptional

11 Feb 2026

Dafne

Room was clean, staff very nice and helpful.

Friends_and_family Family

4/10

Poor

10 Feb 2026

Miguel Angel

When we arrived, we had to valet our vehicle and then be taken to our room by a golf cart. We didn't know we wouldn't have access to our vehicle the whole time. When we requested a golf cart to pick us up to bring us to the main resort, it took over 40 minutes to arrive. Also, the \"cafe\" doesn't open until 11am..so much for morning coffee.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Michael

Very friendly staff. Beautiful resort.

Partner

10/10

Exceptional

23 Jan 2026

Jamie

The rooms were newly renovated and the staff were very helpful. Very roomy

6/10

Pleasant

19 Jan 2026

Brenda Lee

Communication was lacking. The cart drivers/bell men were very friendly and helpful.

Leisure Friends

6/10

Pleasant

18 Jan 2026

Indra

There was a musty smell in the room. The thermometer could not be adjusted so I spent a very uncomfortable night in a hot room. The restaurant was great with great service.

Partner

6/10

Pleasant

17 Jan 2026

Alina

Condition of the rooms are not great. I suffer from allergies and asthma. The air quality in the room was horrible. Carpeting and drapes being the culprit but also the air vents haven’t been cleaned hence my health from pollutant triggers. Staff are friendly, courteous, pleasant and very helpful. The sliding door in the bedroom does not lock. The windows slide open yet falls off track and is crooked when opened. Not an issue at first but eyebrow raised when front desk reminds me that it’s a renovated room.

Business_and_leisure Family

10/10

Exceptional

30 Nov 2025

Adam

Spotless room, courteous staff... Good Internet

2/10

Poor

18 Nov 2025

Heather

They advertised that it was newly renovated and had great amenities. I checked in at 3:30 and did not go to my final room until 8pm. Two of the rooms the door would not lock. Every room was filthy. Mold in the icecubes. Hundreds of dead bugs around patio light. 3 nights in a row the water was shut off all night. So loud with the construction. No phone in the room. Staff at front desk extremely rude. The filth on a can opener. And no amenities. Pool was closed. I feel like sending the pictures that I took to the health department and local news.

Friends_and_family Family