Name: Saddlebrook Resort
Address: 5700 Saddlebrook Way, Wesley Chapel, 33543, US

8/10

Excellent

19 Jul 2026

Jefferson

The staff and service was the high point of our stay. Meeting Johnny at the gate the first day with his high positive energy and willingness to help was out of this world.

Family

6/10

Pleasant

13 Jul 2026

Deborah

The main thing we hated is we were told to call guest services for a cart to pick us and our luggage up and was on hold 15 minutes then they hung up. We had a 9 am all day mtg at the hotel and had to check out and put our luggage in the car beforehand and their system of no cars on property made this a logistical hell.

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Bonita

The property for the most part looked good, there were renovations being conducted. The staff was amazing, from front desk, to valet, and restaurant staff. However, the cleanliness of the property was disappointing. There were ants in the room, cobwebs were noticeable, and the tubs and showers had not been properly cleaned(which we ended up doing ourselves because we typically do that anyway while traveling). I did express that during my checkout just so they were aware of the issue. Overall a decent stay, however for the price very disappointing.

Family_with_children

10/10

Exceptional

09 Jul 2026

Marcos

We spent great time celebrating the 4th of July with live music and pool entertainment. This place is very relax far from metropolitan area.

Family_with_children

10/10

Exceptional

08 Jul 2026

jaime

the staff, the room, the food. Everything was fabulous

Family

10/10

Exceptional

05 Jul 2026

Bobbie

The staff was absolutely amazing! The rooms were always clean. The golf courses were beautiful and well maintained. The pool and bar area topped it off. Ben, the bartender was great! Can’t wait to go back!

Partner

8/10

Excellent

03 Jul 2026

Joseph

Efficient staff everything went well

4/10

Poor

03 Jul 2026

Kara

No one seemed to know what actual time the pool closed. The blanket on the bed felt like something to wrap furniture when moving.

Family_with_children

10/10

Exceptional

29 Jun 2026

Che

The tennis clinic was amazing we had the pleasure of working with coach Ed he immediately corrected a lot of my errors in one session we are definitely coming back for more tennis clinics

Friends

6/10

Pleasant

27 Jun 2026

Melissa

We recently stayed here and had a mix of positives and negatives.

The highlights were definitely the staff, who were friendly, welcoming, and helpful throughout our stay. The pool area was clean and enjoyable, and the golf course was beautiful and well-maintained. We had an amazing experience at the spa. We used the gym, which was well-equipped.

Unfortunately, our room left a lot to be desired. It had a strong, unpleasant odor that never went away, which made it difficult to fully relax. The pillows were also some of the most uncomfortable I've slept on. They went completely flat as soon as you laid on them. We even requested extra pillows, but stacking two more still didn't provide enough support—it felt like my head wasn't resting on anything at all.

Overall, the property has a lot of great amenities and wonderful employees, but I hope they address the room conditions because those issues had a significant impact on our stay.

Partner

6/10

Pleasant

25 Jun 2026

Jess

We did not like the parking situation. Your car is parked on valet parking lot far from where you are staying. Every time you need to access your car, you have to call for a shuttle to take you there. And when you get back, you give your key to parking lot attendants who will park your car. Then you need a shuttle once again to get to your unit. Very inconvenient. We don't plan on staying there again.

Partner

10/10

Exceptional

24 Jun 2026

Victor

Exelent choice for the price

Partner

10/10

Exceptional

20 Jun 2026

Renee

This resort is out of this world. Absolutely beautiful! And the staff is si friendly. We had a two night stay and plan to return for a longer stay very soon to really soak in all this resort has to offer!

Family

10/10

Exceptional

19 Jun 2026

Willie Marvel

The room was clean and quiet. The staff, valet and bell hop was extremely helpful and pleasant.

Partner

10/10

Exceptional

16 Jun 2026

Kristen

The resort setting is beautiful with gorgeous cypress trees and wildlife everywhere. The facilities have been renovated but still has a classic old Florida feel. The golf course is nice and reasonably priced. The tennis instructors were great especially Warren! Thank you for the input and fun!!

Family

2/10

Poor

15 Jun 2026

Travis

Affter checking out, we reinform the front desk that we had bugs in the room coming out of the sink they said they would be back in touch with us and that was not acceptable. Never heard back.

10/10

Exceptional

14 Jun 2026

Chelsey

We enjoyed our stay here! The renovations made this place feel luxurious and fun for our kiddos! We will be back!

Family_with_children

10/10

Exceptional

07 Jun 2026

Shuleigy

We recently stayed at this resort and had an amazing experience from start to finish! The atmosphere was beautiful, relaxing, and exactly what we were hoping for. What truly made our stay special was the incredible staff. Every team member we encountered was friendly, welcoming, and genuinely seemed to care about making sure guests had a great experience.

A special thank you to the front desk team for going above and beyond to make our stay extra special. Their kindness, professionalism, and attention to detail did not go unnoticed and made us feel truly valued as guests.

The resort had a wonderful vibe, and the exceptional customer service made it even better. We left with great memories and would absolutely stay here again. Highly recommend!

Partner

10/10

Exceptional

04 Jun 2026

Cameron

Love this resort stayed many of times.

Family_with_children

2/10

Poor

02 Jun 2026

monica

What started off as a wonderful trip turned for the worse. Considering the protest was a valet only resort, we depended on valet/bell hop services to transport us back and forth to the actual room. Sadly, that wasn’t a luxury service neither me and husband got the embrace because we were advised the gulf cart doesn’t operate in inclement weather conditions. The last two nights at the resort it rained off and on throughout the night, we understood the resort had no control over the weather hit we also understood the resort had a responsibility to ensure transportation was available to us due to this resort operating as a valet only vehicle service.

We were forced to walk in the rain at 2:30 am in the morning from our room the valet area of the reservation/check in area. My cloth luggage was ruined, my laptop destroyed, my clothes soaked? My hair soaked, and same for my husband out belonging that were in our cloth luggage was completely ruined along with charges and other electronics due to being forced to walk in the pouring down rain. I will never forget my experience and we believe due to the color of our skin no options were provided aside from crediting us back 100.00

4/10

Poor

01 Jun 2026

Erin

Had a terribly rude server (who was also the bartender) for dinner at the bar & grill the first night we were there. Also, could immediately tell that the food was incredibly sub-par, Sysco, shipped in frozen food items. It was terrible. There was a large brown stain on the carpet of the living room area of our unit. Also, having to deal with constant pressure to tip the valet and golf cart driver every time you wanted to leave the resort or when coming back to the resort was rude and absolutely annoying.

Partner

2/10

Poor

31 May 2026

Lisa

I stayed at Saddlebrook Resort from May 27th to May 30th my experience was extremely disappointing. My first room (147) had live and dead insects, a dirty bathtub, and sticky carpet. I was so upset I told the front desk I planned to post the photos online, but *Samantha* handled the situation professionally, talked me down, and assured me the issues would be addressed and I would be compensated.
I was moved to Room 301, which also had insects and spiders. A bellman removed them and checked the room. The room was next to the laundry and ice area, causing constant banging, loud conversations, and nonstop noise. The ice room itself looked as filthy as a gas‑station bathroom completely unacceptable for a resort claiming major renovations. Service issues continued. Valet ignored me, and I waited over an hour for pickup while golfers who weren’t even staying at the resort were prioritized. I was promised a $100 dinner credit that I never received. Breakfast wasn’t any better; I found ants on the dining table. Management was almost nonexistent. The manager briefly walked past me, asked if things were okay, and kept going. The assistant manager offered no help at all. The only positive part of my stay was the staff who actually cared: Samantha, Heaven, Donna at the GOAT Bar, Lynn in the dining room, the bellman who helped with the spiders, and the friendly grounds crew. Their professionalism was the only pleasantry. The resort failed to meet basic cleanliness, management standards!

Self

10/10

Exceptional

30 May 2026

Magda

It was a great and relaxing experience. Really enjoyed the spa experience!

Self

4/10

Poor

29 May 2026

Jose I

The bugs had me ready to …. Rooms were not that clean bed sheet lil dirty

10/10

Exceptional

27 May 2026

Lori

My 2nd time staying here. I love the property. Nice clean rooms. Very nice pool area. Front desk staff (Samantha) super friendly and helpful. The bar serves food and Amazing drinks. Friendly bar staff aswell. In the morning they have a Cafe for coffee and breakfast. 5 star all the way.

Partner

10/10

Exceptional

27 May 2026

Nancee L

Great place. The first floor rooms need stair railings. Pool had some algae growing.

Partner

8/10

Excellent

26 May 2026

Rose Marie

The golf courses (3 nine hole courses) were nice to play on. We only played on Oak and Pine (Cypress seems to be for members only). Price was good and staff helpful.
The food at the resort was very good and staff very friendly. As we were there in off season, it wasn’t overly crowded at all.
Rooms are nice and plenty of towels offered. Our room looked out on green #9 of the Oak course which was lovely.
Resort fees of $32 per day plus mandatory valet parking fees of $32 per day need to be considered if you book through third party.

8/10

Excellent

25 May 2026

Susan

Beautiful property, obviously in proccess of revitalization in some areas. I did not like that it is 'valet only', although service was fairly quick. There was a thunder storm at the time we needed to get from rooms to restaurant, and we couldn't seem to get a ride? Pool was great, live music Saturday and Sunday.

Family

10/10

Exceptional

21 May 2026

Pashion

Nothing

Family_with_children

6/10

Pleasant

18 May 2026

Anthony

Stayed for 2 days, used the pools, and had dinner and breakfast onsite.

The food was good. Service was excellent.

Rooms were clean, well maintained and recently updated.

Front desk was weirdly rude. Called multiple times, couldn’t get thru for things (I think that I called and got hung up on 3 different times and had to call back). Asked for shuttle from room to front it never came. Called for amenities that never were delivered.

For what was otherwise an amazingly clean and nice property. The grounds staff, valets and onsite waiters were all great, and then the front desk was just so far below par.

The facilities were busy, but nothing felt slammed.

Overall price to value ratio was great, but the front desk was so glaringly bad that I couldn’t help but dock points.

Partner

10/10

Exceptional

15 May 2026

Adriana

Clean and pretty

Family

10/10

Exceptional

12 May 2026

Philippe

Wonderful place to stay. Although we were there for only a weekend, the resort was so much better than expected.

Partner

10/10

Exceptional

10 May 2026

Tazia

Room was very clean and spacious. Staff was very professional and knowledgeable!!

6/10

Pleasant

05 May 2026

Steven

Inside the room was good, except needed a desk. The exterior was still in terrible shape. Dead grass, trees and bushes. Stained sidewalks. Lots of disrepair. There is a terrible stink when you walk behind the main building over the bridge. And the whole park your car and walk around is somewhat annoying.

Business

10/10

Exceptional

03 May 2026

Curtis

Nice resort, they are doing some renovations but overall great experience, we will be back

Friends_and_family Family

2/10

Poor

01 May 2026

Kate

What they don’t tell you. The parking is SEVERLY limited. You will actually have to park half a mile away! Then you have to wait in the flaming hot sun for a shuttle to bring you to and from the hotel. We booked a room just a few hours before arrival. When we got there and realized that the parking situation would not accomodate us with having a sick child and possibly having to leave in our own vehicle quickly we asked to cancel so we could find another place where we could park within a reasonable distance to our room. We did not stay there, never even checked in yet we are still fighting for our money back. They will not even answer for Expedia when they try to contact them about it. I did call them directly and since we booked through Expedia they said we had to go through them. They have been trying to contact them for days now. This is not a good place if you have a special circumstance child or family member with you. Horrible curstomer service and parking.

Family_with_children

6/10

Pleasant

01 May 2026

Jamie

Nightly rate is a bit overpriced for such a mid resort. It was nothing spectacular but my room served its purpose and was fairly clean. Didn’t use any of the amenities but the pool looked nice. The parking situation was ridiculous.

Family

10/10

Exceptional

30 Apr 2026

Roger

Excellent Reception and Catering staff.

Self

6/10

Pleasant

27 Apr 2026

Joanna

The lady who checked us in was awesome wish I could remember her name. The lady Samantha who checked us out was great. My problem is I called front desk at 11:50 p.m.when we got back to the room on Saturday the 25th.tired and hungry and our room smelt so horrible. Like backed up sewage. When I called front office I was addressed as yes sorry hold on sir. I'm a women. When I told her she said hold on we will move you! I was like ok i have been out on the heat for 11 hours I don't want to pack everything up and move. Twice I told her what room when she came back on tried to say thank you for calling and realized it was still me and said sir your 209 right and didn't let me answer put me on hold again. I think it was like 10 min for the call. Well it disconnected us. She never called back NOTHING! so we had to smell that all night long while eating and sleeping!

Friends

10/10

Exceptional

27 Apr 2026

Louis

💯

Partner

10/10

Exceptional

27 Apr 2026

Rajinikanth

Loved the amenities

4/10

Poor

27 Apr 2026

Christina

The property was very clean. The staff was very friendly. The amenities closed early, not leaving time for guests to enjoy. I was not notified you pay a resort fee daily for amenities. I managed to use once for an hour. A the valet was short staffed and transportation provided, golf cars were out of service.

Family_with_children

8/10

Excellent

27 Apr 2026

April

Just a heads up, if you plan on booking here they will charge you $100 a day as a deposit. No this isn’t anywhere in with the fees or the required $30 a night valet parking. It was definitely a sticker shock when we checked in.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Julie

While a nice property, it is difficult to determine what population they are catering to. There is a $200 hold that a place on your card that you’re not told about until you check in. Valet is also a requirement.
The pool and amenities at the pool are lovely and a good atmosphere.
While the rooms are aesthetically, pleasing, the beds are not comfortable nor the pillows and the blankets are very thin.

Family_with_children

6/10

Pleasant

26 Apr 2026

Erick

The facility is very good and beautiful, but the service was terrible. Upon arrival, we had to wait two hours—first because there were supposedly no rooms available, and then the manager finally assigned us one, stating that there *were* rooms after all. Furthermore, if you try calling them by phone—whether to request a pickup or for any other need—they simply don't answer.

Family_with_children

4/10

Poor

26 Apr 2026

Carol

None of it was a good experience at this resort. The staff at the front desk were rude. I called in earlier that day we were checking in to see if we can check in early to get ready for our event we drove from Texas to attend. We got to the front desk to check in an @ 3:40, 20 minutes early, and they said sorry, your room is not ready yet. It took quite a while, (30 minutes to get to our room, golf cart, shuttle, then climb a bunch of stairs to get up to our room with our luggage. Not convenient at all. I will not stay here again or recommend this resort to anyone!

Partner

10/10

Exceptional

26 Apr 2026

Aracelys

We had a great stay. The staff were super accommodating and very friendly. It was my birthday weekend and they all went out of their way to make it special. I will definitely be returning to this lovely resort!!! Thank you💕

Partner

2/10

Poor

26 Apr 2026

Bradley

There were literally seven different functions going on that day, and that left zero space for any of the guests that weren’t associated with an event. No parking - they had me park my vehicle about a mile and a half away from the room. The drivers were not paying attention, and didn’t seem to care about our situation.

The golf cart drivers were absent-minded space cadets - drove right past the building, didn’t recognize that there was no additional space on the cart and yet attempted to pick others and were steady staring at their smart phones.

What an unbelievable disappointment.

Partner

10/10

Exceptional

26 Apr 2026

Elizabeth

Great place to stay! Wish we had more time to stay and enjoy the amenities. This is definitely a \"stay here place.\"

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Victor

Exelente choice price/habitation