Name: Empire Inn Suites
Address: 23 Gasoline Alley East, Red Deer, T4E 1B3, CA

2/10

Poor

06 Aug 2026

Wyatt

They'll keep your deposit even if nothing was damaged... fraudulent business practices. BEWARE. Going to call them and ask why they kept it. They probably thought I wouldn't notice

2/10

Poor

05 Aug 2026

Agatha

The photos on Expedia seemed to be photoshopped to the nines. Nothing mached the photo at all. Except the king bed the showed. i was pretty disappointed when even pulling up to the property but it is somewhere stay a lay our head for the night so we were thankful for that.

8/10

Excellent

04 Aug 2026

Hilmar

:-)

2/10

Poor

03 Aug 2026

MATTHEW

BOOKED A RESERVATION THRU EXPEDIA AND ARRIVED AT THE HOTEL JUST BE TOLD THAT THEY HAD CANCELLED THE ROOM AFTER TRYING TO CALL ME AND LEFT ME A MESSAGE, THAT THE ROOM WAS CANCELLED BECAUSE THE TOWN WAS SOLD OUT AND THEY NEEDED THE ROOM. NO PHONE CALL WAS EVER MADE TO MY ONLY CELL NUMBER AND THE STATEMENT THAT THEY HAD LEFT A MESSAGE WAS A NOT POSSIBLE AS MY MAIL BOX IS FULL.
THEY DID HOWEVER FIND US OUR ROOM BUT UP CHARGED IT BY 20%.
WOULD NEVER STAY THERE AGAIN. I DON'T LIKE BEING LIED TO.

6/10

Pleasant

03 Aug 2026

Pat

No

2/10

Poor

26 Jul 2026

Suzanne

When I checked into my room the door lock didn’t work. They made me sit in the room with the door propped open waiting to be fixed. I called and asked to just be moved to a different room. Then as I got into bed my toe touched what looked like a half eaten rock eaten rock hard cookie. I was too tired to care. I came back the next night around 9:30pm to find my key didn’t work again. Turns out they thought I wasn’t coming back and they cleared all of my belongings out. I was booked for 3 nights!

10/10

Exceptional

26 Jul 2026

Jennifer

Great pricing. Comfy bed. Clean linens. The staff were friendly! We were here for a pet grooming competition, and they were very accommodating. I frequent red deer, and will definitely return

2/10

Poor

26 Jul 2026

Chelsea

My room was absolutely crawling with bugs. I have videos and pictures its dark in the room it wasn't until you opened the door in the morning you can see it crawling with bugs its disgusting

10/10

Exceptional

26 Jul 2026

Haley

Very easy to locate! The room was very clean, and nice space. The air conditioner was a little loud, but very helpful for our stay!

10/10

Exceptional

19 Jul 2026

Crystal

Bed was nice. Would stay again

2/10

Poor

19 Jul 2026

Jason

Very noisy, rundown and occupied with many extra curricular activities that would not be suitable for family exposure. Didn't sleep a wink...

Self

8/10

Excellent

18 Jul 2026

Lorrie

Enjoyed our stay!! Staff was very friendly! However, the jet tub stopper came off as soon as we tried the tub and looked very dirty behind the stopper. So we didn’t use it. That was disappointing. Other wise everything else was good.

Partner

10/10

Exceptional

17 Jul 2026

Kathy

The outside up keep was lacking but inside was great

Self

2/10

Poor

30 Jun 2026

Treena

The room was average at best, the walls are paper thin and the neibor room was up partying all night, and when I complained she literally never said a word to me. We also had unwrapped coffee and water cups and one of the coffee cups was used.

8/10

Excellent

24 Jun 2026

Allan

Super clean and large room. Quiet enough for anyone. Only a bit of trouble getting the tv to work, and front staff unable to find remote batteries... fixed quickly when maintainace guy showed up. Yay maintainace guy. Maybe should be a bit cheaper as it's a motel and on the wrong side of gasoline alley, but I would recommend.

Self

2/10

Poor

12 Jun 2026

Braidon

To start, when I showed up they gave my room to someone else. So they downgraded my room and refused to give me a discount for it (I already payed in advance.)
My doors swipe mechanism didn’t work. And when I went to the office to be let in everyday. I was greeted with eye rolls and big sighs. They were so rude.
The sheets had holes in them.
The bathtub was gross and had a broken drain/plug
The dish-ware was gross
The air conditioner was super loud and annoying
The staff were very rude.
This place is terrible don’t waste your money. I stayed at the super 8 in red deer and it was nicer than this dump.
-100/10

Partner

6/10

Pleasant

08 Jun 2026

Tammy

The hot water was not hot, which affected the soaking in Jacuzzi.
I had to have the key card fixed a number of times. It was the 3rd night that the front desk told me about the card couldn't be close to my cell phone.

Self

2/10

Poor

05 Jun 2026

Ismail

I don’t choose again

2/10

Poor

01 Jun 2026

Vanessa

It was extremely dirty and we did not feel safe. Did not end up staying there that night.

10/10

Exceptional

28 May 2026

David

The room and bathroom were clean and well kept. Beds and bedding, as well as the towels, we're clean and comfortable. For an older motel, I was impressed by it's upkeep and room amenities. Price was excellent.

Friends_and_family Family

4/10

Poor

25 May 2026

Cadence

Not clean at all

Friends

4/10

Poor

24 May 2026

Wolfgang

Staff was ok.Room is not cleaned if you staff for 2 Days. NO Tables or Chairs in Room to sit down. Otherwise not a bad deal for what you pay.

Partner

10/10

Exceptional

24 May 2026

Julia

Friendly staff, clean room. Would stay again

Partner

10/10

Exceptional

18 May 2026

Andrew

Very pleasantly surprised, this roadside motel is a real gem.
Spotless and well maintained, our room looked recently renovated. The bed was comfy. Did need more blankets because they don't use comforters on the beds.
A/C in room worked great. The bathroom was SO CLEAN!
Highly recommend for the price point.

Partner

6/10

Pleasant

16 May 2026

Karen

I didn’t realize there was no room service so our towels weren’t replaced, which is too bad, but maybe I didn’t read enough to know that. Over all it was just fine.

6/10

Pleasant

10 May 2026

Larry

This location was a convenient stop just of the Hiway

Family

8/10

Excellent

04 May 2026

Robyn

Lady at the front desk was lovely

Partner

4/10

Poor

02 May 2026

Tina

The bathroom was not very clean and we where there for 4 nights and every night we got back to the room we had to get the key card redone which was a pan when we where upstairs in the and snowing. Then the second night there where people banging on the door at 4am 2 doors down and the three and forth night there fast a big fight form the same people at 2am. The railing, on the second level was strapped to the roof with stap and In zip ties.

Family

10/10

Exceptional

28 Apr 2026

David

Great place to stay

Self

6/10

Pleasant

28 Apr 2026

Tim

Stayed for 2 nights. The beds are comfortable, the heating/cooling worked well (but is noisy) and the larger fridge in the room was very nice, clean and new. Bathroom is basic but adequate and had nice hot water. The vinyl flooring is also relatively new so is in nice condition. Although the beds are comfy, they are on wheels so if you try to lean against the wall-mounted headboard, you quickly end up in the middle of the room. The rest of the room is quite dated and so has nicks and dings in most areas. The room was also not cleaned well as we found multiple long black hairs in various areas. Coffee pods were provided but were not restocked so had to go to front office to get more.

Family_with_children

10/10

Exceptional

28 Apr 2026

David

Great clean rooms will stay again

Self

8/10

Excellent

26 Apr 2026

Diane

I really enjoyed the jet tub, relaxing. The fridge was too cold, froze my water overnight. Everything else great

Self

6/10

Pleasant

26 Apr 2026

Melanie

Staff was great, wasn’t that clean, kitchen amenities were there but poor quality. It’s a noisy building all night. Stairwell smells like urine.

Friends

6/10

Pleasant

23 Apr 2026

Maribel

The room was very clean, but the smell of old cigarettes permeated the whole room! There were visible yellow condensation marks on the bathroom ceiling.
The furnishings in the room were old, but ok
The noise levels were truly awful. I've stayed in other budget hotels on the Gasoline Alley, and this is by far the worst.

Partner

10/10

Exceptional

09 Apr 2026

jenelle

it was a good stay

Partner

8/10

Excellent

29 Mar 2026

Phuong

Clean room, excellent pricing

Self

4/10

Poor

21 Mar 2026

Debb

Don’t know if there was a pool

Partner

10/10

Exceptional

15 Mar 2026

Shannon

Room clean. Bed comfortable. Staff excellent and friendly. Cold weather caused my room access to not work and they helped me quickly. Perfect stop for a place to sleep.

Self

8/10

Excellent

09 Mar 2026

Robyn

The inside of the room was clean, an older vibe, a beautiful, soft (not too soft) bed, and a large room. Does not have a couch or table like the pictures. For the price, it was great

When we checked in, we had an issue with the key, but the front desk was amazing and helped get a new room, and he did all the walking back and forth.

10/10

Exceptional

07 Mar 2026

Michael

Okh

6/10

Pleasant

06 Mar 2026

Robert

It’s suffice

4/10

Poor

21 Jan 2026

Zane

The dog friendly rooms are not ideal, it is cheap for a reason. But the staff working the front desk was amazing and friendly and completely understood why we did not want to stay the night.

Leisure Pet

10/10

Exceptional

11 Dec 2025

Leendert van

Clean and great staff

4/10

Poor

30 Nov 2025

Keith

It was dirty behind the bed and the curtains we're see through.

Business

10/10

Exceptional

06 Nov 2025

Morley

Ok

Business Self

10/10

Exceptional

29 Oct 2025

Shawn

Nice room

10/10

Exceptional

23 Oct 2025

Brad

Ok

Self

2/10

Poor

29 Sep 2025

Marnie

The room had bed bugs. They did let me check out and reimbursed me.

8/10

Excellent

31 Aug 2025

Brad

Its a nice place

Leisure Partner

8/10

Excellent

03 Aug 2025

Taneesha

It was comfortable to sleep and the room size was nice! The man who checked us in was awesome!
Buuut it seemed sketchy and a bit just ran down

Leisure Family_with_children

2/10

Poor

31 Jul 2025

Lynn

I was talking to a couple who was staying in two doors down from us and they had cockroaches and bed bugs in their room

Leisure Partner

10/10

Exceptional

24 Jul 2025

Jason

I would stay there again

10/10

Exceptional

23 Jul 2025

Jason

Nice and clean

Business Self

8/10

Excellent

12 Jul 2025

Verified traveler

Recommended

Staffs were nice. Updates like the kitchenette with induction stove, counter and sink plus a regular size fridge was a bunos. We liked the wood flooring too. Suggestions: check the condition of the AC, it blows hot air, doesn't work its purpose on summer time, costs higher bills to the owner and inconvenience to your customers. Also change the old blue towels to white. Coffee maker and freebies like coffee, cream or sugar will be nice. Be true with what your signage says, none smoking.
It's a recommendable place to stay when in a budget.

Partner

4/10

Poor

29 Jun 2025

Yvette

not good

Partner

8/10

Excellent

24 Jun 2025

Amy

Very kind and smart staff.

2/10

Poor

24 Jun 2025

Yao

1. It is strange that the hotel charge, not pre-authorized credit at the beginning. 2. The damage deposit pre-authorized charge was $200 and the staff shared that for some rooms, the deposit was $600, much higher than other hotels. 3. I am not sure if they should keep a copy of my ID?

2/10

Poor

16 Jun 2025

Jason

Would never recommend this property. Felt very unsafe

10/10

Exceptional

09 Jun 2025

Derek

Best bang for your buck in red deer, great rooms, friendly staff!

Leisure

2/10

Poor

08 Jun 2025

christopher

The room we had was dirty. There were layers of dust and grime on the baseboards etc. The bathroom vent is filthy. The door hooks fell off the door. It really needs deep clean. Disappointing because the recent reviews were positive.

6/10

Pleasant

30 May 2025

John

Freshly updated room, good bed, shower was good. A bit of noise from the busy highway but wasn’t an issue for me. Overall a good stay

Business Self

10/10

Exceptional

28 May 2025

Linda

Elevator and breakfast clean

Leisure Partner

8/10

Excellent

03 May 2025

garnet

friendly staff!

Leisure Self

6/10

Pleasant

29 Apr 2025

Gellie

Fine

6/10

Pleasant

28 Apr 2025

Matthew

Our motel room at Empire was remodeled and clean at a very reasonable price. We stayed one night.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Aaron

Older place but well maintained in my experience. Nice for a day or two stay.

Business_and_leisure Self

8/10

Excellent

12 Apr 2025

Yvonne

A very clean, economical motel with pleasant staff. I had reserved a queen kitchenette but ended up with just a queen regular room which was okay but I really needed a fridge with a freezer of which there was just a fridge, no freezer in it. Otherwise, a decent motel for the money.

Business

2/10

Poor

09 Apr 2025

Leslie

Worst motel I have ever stayed in.

I will never stay at this motel again. the room was not properly cleaned. There was dirt and mold in the bathroom. No coffee pot in the room. And the room had a kitchenette, but no cups. In general, I will never stay at this motel again

Friends_and_family Family

8/10

Excellent

17 Mar 2025

bryan

Good stay

Good clean rooms.
Friendly staff.
Only complaint was water in shower did not get hot.
Just barely above luke warm

Partner

10/10

Exceptional

08 Mar 2025

Phillip

Always great

Leisure Partner

10/10

Exceptional

24 Feb 2025

Lynn

My friend and I stayed at this hotel and it was fantastic before we got settled into our room we checked the beds and they were all clean, bug free. We enjoyed having our own fridge cooktop and big sink and there was a big countertop. The beds were okay slept very well. The TV is not smart so no Netflix or anything but we had a tablet that we watched Netflix on. There was only one big plate one small plate very little silverware and one big pot one small pot and one frying pan everything worked very well for us we would be staying at this place again.

Leisure Friends

10/10

Exceptional

20 Feb 2025

Rosa

clean room
comfy bed
friendly staff.
quiet fur baby friendly

Leisure Pet

10/10

Exceptional

17 Feb 2025

Misty

An older property that has been updated. It's clean, was quiet. Nothing special but cheap, cheerful, and an affordable place to crash. I felt comfotable staying here the night when roads were bad. Not bad at all

2/10

Poor

15 Feb 2025

Bonny

Terrible property, tried to overcharge from rate booked with Expedia. Then demanded $400 security deposit paid in cash. Door key would not work (proximity) & was told staff would have to let us in room each time.
DO NOT BOOK!

Leisure Partner

4/10

Poor

11 Feb 2025

Verified traveler

Smoke smoke smoke

Non-smoking room. Smoke smell so bad that my coat might need to be dry cleaned.

Self

6/10

Pleasant

08 Feb 2025

Kevin

Staff was friendly, my first room was really stinky, smoke and dirty smell..second room was much better but cigarette burn hole in the comforter, was good for a night I guess for the price.. nice kitchens in the rooms if you wanted a place to cook staying longer.

Leisure Self

6/10

Pleasant

08 Feb 2025

Phil

it was ok

4/10

Poor

06 Feb 2025

Charlee

unhygienic, extra charges for no reason

8/10

Excellent

23 Jan 2025

Paul

Nice hotel. Would definitely recommend it

Leisure Self

10/10

Exceptional

21 Jan 2025

Jennifer

Had to do a last minute booking due to weather and front desk was easy to deal with and cost was fair.
Will be my go to place if weather seems it necessary.

Leisure Self

2/10

Poor

14 Jan 2025

Michael

One word BED BUGS!!

Business Self

2/10

Poor

30 Nov 2024

Calvin

Homeless? Stay here!

Enjoy sharing the hotel with the homeless

Business

2/10

Poor

25 Nov 2024

Valerie

The rooms were dirty when we got there I used its cloth to clean up and was charged $40 because I got the towels dirty was told I should’ve came to the front and asked for a mop. I was willing to go to Walmart and replace towels with better quality towels, they said it was their policy and they offered me to take home the dirty towels.

Business Family_with_children

4/10

Poor

21 Nov 2024

Calvin

Work stay

Decent for a work stay. Room had a kitchenette

Business

2/10

Poor

16 Nov 2024

Daniel

Room reeked of old cigarette smoke. Bed full of stains. Will never come back.

Business Self

10/10

Exceptional

09 Nov 2024

Andrea

Great location and access to highway and excellent staff named Ms. Shivani.

Business Self

4/10

Poor

03 Nov 2024

Daniel

When I arrived early for check in, I was told very curtly that my room would be ready at 3pm. I returned at around 2:40pm, got my keys, and payed the $200 deposit (pretty high and actually cost more than what I paid to stay for two nights) and was told the room would be ready at 3pm. I waited in my car, and at 3:15, the room was still not ready (highly unprofessional cleaner who enjoyed taking his sweet time regardless of the check in time). I started to walk back inside to ask, and was shouted at by i'm assuming the receptionist in the parking lot that it would be just five more minutes. I saw the cleaner, and despite saying I needed to be in the room asap since I had a place to be at 4pm, he reiterated the 5 minutes. 10 minutes later, he was still not done so I went inside to ask what the holdup was. Begrudgingly, the same receptionist said she would book me in another room, and I finally got in half an hour after I was supposed to be checked in. Needless to say, I was also late for my 4pm appointment.

Overall, considering what I paid for the room, it wasn't a bad hotel aside from the general location, but the extremely poor customer service just soured everything else about it.

Business Self

8/10

Excellent

25 Oct 2024

Vance

Great place to stay however sound proofing could use some work

Business Self

4/10

Poor

22 Sep 2024

Judy Mae

Dirty floor of their room

8/10

Excellent

16 Sep 2024

Mariane Glorioso

Surprisingly clean and decent for the price. Bed, furnitures and amenities are in good condition, wifi is good and there are complimentary coffee as well.

Leisure Family_with_children

2/10

Poor

14 Sep 2024

Marivic

Bed are to itchy.. I got some rushes when I stay in this motel.

Business Self

6/10

Pleasant

09 Sep 2024

Sylvia

After running the A/C for abit I called front desk to say it wasn’t cooling the room. 2 staff came up and said it’s because I’m on the second floor and it’s hot outside. One offered to move me to a different room but it didn’t have a kitchenette which I booked. I chose to stay there and she said she’d follow up in the morning and do something; no one checked in with me again. I had asked if they had a fan but they didn’t. The room had cobwebs with a spider in it on the light, a dead hornet on the artwork and stains on the bedsheets. There was no cleaning service provided and when I asked for towels I was told I had to bring my wet ones to the desk to get new. I saw hskp staff walk by my room. I paid $87night for 3 nights. When I checked out I had to sit and wait for the staff to go check my room I assume to ensure I hadn’t damaged or stole anything even though they had taken $200 pre-auth on my card. I travel a lot and have never been asked to wait for my room to be checked.

Leisure Friends

10/10

Exceptional

08 Sep 2024

Merylle

Staffs are very accommodating and helpful

6/10

Pleasant

03 Sep 2024

Nathan

Was ok

4/10

Poor

02 Sep 2024

Scot

You get what you pay for. Crack head partiers in the parking lot. Knocking on my door all day amd partying above me all night

If i was a single.woman, run for the hills

Business Self

6/10

Pleasant

31 Aug 2024

Calvin

Cheap stay for work

Business

6/10

Pleasant

23 Aug 2024

Calvin

Good for a work stay but red deer is filled with homeless

Business

8/10

Excellent

21 Aug 2024

Calvin

Work stay

Good for an extended work stay

Business

4/10

Poor

11 Aug 2024

Ian

There were people smoking and drinking outside their room, despite a posted policy forbidding it. The man cleaning up the parking lot joked with them, picked up garbage and moved on.

The bathroom floor and room floor had built up grime from it not being mopped properly. The television and cable were unplugged and the remote had dead batteries. There was no coffee available in the room.

When I asked for a late check-out (1 hour more) it was refused even though I gave up a kitchenette room for a regular one.

If you can get a room at the Western Budget, stay there instead!

Business_and_leisure Self

6/10

Pleasant

10 Aug 2024

Calvin

Work stay

Decent spot for a longer work stay

Business