Name: OYO Hotel Palma Real
Address: Carretera Federal Tulum-Coba km 21.5, Tulum, 77796, MX

2/10

Poor

27 Dec 2024

Sally

We had booked for two nights and we left after the first night. The place is uninhabitable and we needed to find lodgings elsewhere. There were no blankets and we were cold in the night, no hot water, only 3 pillows while we were four people. There were bugs all over the room and a nasty smell. There was dog poop and dog pee all over the common areas. Definitely do not recommend

8/10

Excellent

13 Nov 2024

Antonio

I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm.

2/10

Poor

06 Mar 2024

Roberto

Employees dressed like they on the patio at home. Don't say anything. And nothing is clean. Bathroom dirty and the bed wasn't clean. I used my t-shirt to cover the pillow to get some sleep... need better customer service....

Leisure Self

6/10

Pleasant

31 Jan 2024

James

Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.

Leisure Family

6/10

Pleasant

23 Jan 2024

Antonia

The bathroom had a strong smell like urine.
The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.

Leisure Family

2/10

Poor

09 Nov 2022

Gilberto

Pool is dirty, room smells like humidity, walls have filtrstions, no restaurant in the place.

Leisure Family_with_children

4/10

Poor

10 Dec 2018

Amber H.

low budget

first dont put toilet paper in the toilet ! thairs no sighns telling you , and they wont plunge your toilet till the next day . second he has the cutest dog , but dog barks alot in the morning and at night . and watch out for dog poop laying around . best part is it was buget friendly , you can catch a buss to and from holel from tulum . witch is cheeper than taxi by alot . its easy to find . and they will let you use thair microwave if your trying to keep a food budget . they only speak spanish . but will be friendly with you if you cant speak much spanish .

10/10

Exceptional

17 Jan 2018

Verified traveler

Nice stay

Excellent customer service, clean rooms would stay here again!!

Partner

10/10

Exceptional

16 Feb 2017

Jamie

Great service. Lovely staff

Excellent. Nice to be away from the bustle of Tulum but within easy reach. Lots of local shops and places to eat. Good for access to Coba. Giovanni and Angela are great hosts and cook a very good breakfast that sets you up dor a day of exploring. Perfect if you have kids, we have a 4 yr old and a nearly 2 yr old. Well recommended

6/10

Pleasant

26 Feb 2016

Jeff

Rural Jungle

Great place to stay. Off the beaten path and close proximity to the Ruins. Rural area east of Tulum near Mexican-Mayan village.Fifteen minutes to Tulum and beaches.

6/10

Pleasant

14 Feb 2016

Ted

poor value for price

Staff were friendly, room was clean, bed was poor mattress on cement, pillows were very small, restaurant was not open. Had to drive 20+ km to eat. Ladder in pool broken so couldn't get in or out. couldn't get TV on. Overpriced for what we got.

Family

6/10

Pleasant

26 Jan 2016

Verified traveler

Hotel between Tulum and Coba

The rooms were fine, but the hotel looks as though it is struggling to survive. One of the two rooms we booked had only luke warm water at best in the shower. The towels and linen were clean but threadbare. There were no breakfast facilities onsite. When we asked about the \"included\" breakfast, we were told that there was a restaurant down the road where we could have breakfast. It was over a mile away. We had to drive into Tulum for our meal in the evening.

8/10

Excellent

11 Sep 2015

Maria571

Clean and safe hotel...

This hotel is not close to the beach but it's exactly what we wanted and needed.
The hotel is small, quiet, very clean and safe.
We were looking for someplace like this to cut the travel time from having to drive to Playa del Carmen to the ruins in Yucatan.
Jose the manager there was always attentive to our needs, and always ready to give advise on food spots etc...

The rooms are super simple but what we needed.
Good air conditioner, 2 clean beds and plenty of hot water with good water pressure.
The TV only had one channel and usually on the channel the front desk was watching... But we didn't mind.

The hotel also has a nice clean pool with a deep end and a shallow end that we took advantage of on our last night there..

All in all a very enjoyable stay and I would definitely return again..

8/10

Excellent

19 Apr 2015

Tracey

Great little hotel for an awesome price

We loved the Palma Real. It was a little out of the way (about 13 miles from Tulum), but the price was very worth it. We had a rental car so it wasn't a big deal. It was hard to find in the dark initially because there are no street lights around, but once you get close, the hotel has a giant green sign that's easy to spot. The room was pretty good sized with tile floors and a comfy California King bed. It was cleaned and the sheets and towels were changed daily. The shower was ok - the water pressure wasn't great, but it was a clean hot shower after each day of doing tourist stuff.
This is not a deluxe 5 star hotel - so don't stay here if that's what you want. Tulum has some of the best beaches in the world and the area tends to be more eco-friendly. Hostels are popular here. It is a place to go for the best beach experiences, food, drinks, swimming, snorkeling and awesome people. There are spas around if you want to be pampered. Just don't expect that at the Palma Real. It was exactly what we wanted, however, and we would stay there again. The pool looked nice, but we didn't use it. We stayed here in April and it was quiet and clean. There were some geckos around and it appeared that they were doing some remodeling to the building. All in all, I couldn't be happier with this hotel.
This is Mexico - there are police checkpoints, bugs and mold. It's just a part of life. The negative reviews I have read all complain about these things so educate yourself before you go.

8/10

Excellent

07 Mar 2015

robert

Tulum Budget Alternative

Clean budget hotel about 15 minutes from Tulum in small town of Francisco Un May. Good sized room, strong internet and very basic.

Family

4/10

Poor

12 Jan 2015

Verified traveler

Budget stay for 1-2 nights

This is a basic accomodation on the road from Tulum to Coba. It's very budget friendly, no-frills option. The room has AC and TV, shelving and table with chairs. To use TV you need to leave a money deposit at the front desk. The property also has a pool and a small snack bar, neither of which we used. There is a 24 hr front desk/security person on duty. The room was reasonably clean but the sheets had stains which I didn't like. There is not much nearby in terms of cafes or grocery stores so for meals we drove to Tulum pueblo (~20 min).

Partner

2/10

Poor

15 Aug 2014

Kelly

We were not able to check in to the hotel because when we arrived, the receptionist said that all of the rooms were completely booked. He did not speak any English at all, which was fine, we were knowledgeable of some Spanish. We had reservations through hotels.com but the receptionist still would not help us. So we had to drive around until we found a new place to stay; we ended up paying a lot more than we had anticipated. This was a very bad experience and we will not plan to stay there again.

Family

4/10

Poor

05 Apr 2014

G Walton

Uninspiring

The room was adequate, clean and the bed comfortable. Couldn't get on to internet with wifi and I thought I had requested breakfast and been given a price. There was no breakfast. The surroundings to the hotel were untidy and poor - pool was OK, not totally clean with no decent relaxing area. No effort made here to make guests want to come back.

6/10

Pleasant

20 Feb 2014

Vamshi

Perfect stopover

We stayed overnight at this hotel on our road-trip to western yucatan. It is an affordable and clean hotel with good service and friendly staff. A little away from the city but fantastic for the price we paid. Also gave us a chance to visit the nearby village and experience local food and lifestyle. Equal distance from Tulum and Coba.

4/10

Poor

17 Feb 2014

Verified traveler

budget hotel that should have been cleaner

This is obviously a low-cost alternative to staying in Tulum (i.e. it's about 20km outside of town), which is why we chose it. The price was right, but even for the low price, some things should have been better. For example, there was a rat running around reception when we checked in. The room had a lot of bugs (to be fair, the area has a lot of bugs). The pool was not clean. \"TV\" was one channel that was connected to all other TVs in the hotel. If expectations are really low, then this place is fine and a good way to save money. But I stayed in several budget hotels in Mexico, and this was probably the worst.

Family

8/10

Excellent

14 Feb 2014

jaapv

Very good value for money

We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool is good, even though the tiles, both inside the room and between the pool and the room are extremely slippery when wet: be careful! Little restaurants in the nearby village are good value for money, especially La Paisana. If you like to see an authentic Mayan village that is NOT a tourist trap, drive to the roundabout near Coba, turn right and stop halfway between there and Punta Laguna. A sign at the left hand side of the road invites you to a 'zoological park': we visited the village and had the best possible experience. Punta Laguna itself is a tourist trap (expensive, very organised).
Back to the hotel: the rooms are clean, the bathroom adequate. A light near the bed would have been comfortable, as well as a roof fan (the aircon is too loud to run overnight). The only minus is the noise of the road, but despite being rather noise sensitive that did not stop us from booking three in stead of one night.

2/10

Poor

16 Jan 2014

Frequent traveler

This is just not a nice place to stay. The location is bad. It is halfway between Coba and Tulum and there is no place to eat except one small palapa that closes before dinnertime. When it rained the entire lobby filled with water and the tile floors became quite dangerous. The bathroom door would not close so there was no privacy in a 3 person room. We were provided with one roll of toilet paper and one shampoo daily for 3 people. The linens are old and threadbare. None of us would willingly stay there again.

4/10

Poor

16 Jan 2014

ang

At the right price...it's ok

Very basic rooms, very noisy air con (almost unbearable), no food but local restaurant nearby is ok. Owner helpful and welcoming.

Family

4/10

Poor

11 Jan 2014

Jacque

Ok for 1 night

The hotel was very clean and the management people were relatively friendly. The king size bed in our room was as hard as a rock as was the pillow. The TV in our room only received one Spanish channel. They did accommodate us with hot water for our tea in the morning.

4/10

Poor

27 Mar 2013

Mutsley

Do not go to this hote.....not a good place.

While staying at this hotel....they were starting a remodel and we were in the pool and they were chiseling out cement from the 2nd floor and some of the cement was coming into the pool. So we felt we needed to get out of it. Breakfast the first morning was dreadful and we had to ask for it . it was not offered. The second morning we stuck with fruit and it was better, when we sat in the restaurant she just sat behind the counter and kept eating, I finally punched breakfast into my translater, where I switched it to Spanish and she nodded her head, yes. . The air-conditioner was above our bed and it was VERY loud and interrupted our sleep. The last day they were knocking out the cement very early and cement was flying everywhere and mostly into the pool. We were very happy to be leaving this hotel and would not recommend it to anyone.

6/10

Pleasant

08 Feb 2013

Terry

Bird Watchers Paradise

Hotel is adequate & excellent value for money. Its real advantage is its rural location. Ask for upstairs room - best is Room 6 - so you can stand on the upstairs terrace watching every kind of birdlife after dawn & before dusk. Parrots, Jays, Toucans etc. A car is essential then it's an ideal location to see Tulum, Coba, Valladolid, Chichen Itza & the wonderful Sian Ka'an Reserve.

Family

10/10

Exceptional

29 Jan 2013

Sara

Perfect Solution for Visiting Coba, Great Host

The inn keeper here is extraordinarily accommodating. We arrived on a bicycle after 6 PM. Vegetarians, we were unlikely to find suitable grub in Francisco Uh May. He opened the kitchen to make us grilled cheese. At check out, there was a misunderstanding about whether or not we had paid for breakfast. We thought we had, and our host accepted our iPhone documentation without complaint. There are fancier places, but this inn keeper will take good care of you even if your needs are a bit out of the way.

It's a nice place close to the Coba ruins, and has oceans of hot water for showers.

8/10

Excellent

13 May 2012

Verified traveler

Nice vacation!

hotel and rooms are okay.There is only 1 desk clerk, but he is doing a good job.
The hotel is located near to Coba, a little outside from the action. car is needed or take \"collectivo\"

10/10

Exceptional

03 Aug 2024

Sughey

Los empleados son muy amables y dan muy buen servicio. El hotel cuenta con lo necesario y duermes muy tranquilo.

Leisure Family

6/10

Pleasant

30 Jan 2024

sonia

No tienen control de la TV y el aire acondicionado solo esta en una sola temperatura y no la puedes cambiar tampoco habia control del aparato.

Leisure Friends

2/10

Poor

18 Jan 2024

FRANCISCO JAVIER CORTEZ

Según el señor de recepción no tenía reservación, le mostré y siempre se portó grosero y no me dejó hacer check in

Leisure Family

6/10

Pleasant

30 Nov 2023

Jener Joel

señal de televisión

en general bien por el precio, sin embargo creo que una buena señal de televisión lo haría mucho mejor.

Business

8/10

Excellent

25 Mar 2023

Juan Ramón

Aunque no está en Tulum es una buena opción para los que viajamos por trabajo a la zona y que requerimos un hotel bueno, comodo y económico.

Business

8/10

Excellent

16 Jul 2020

Verified traveler

Bueno buena atención, y limpio bien el lugar gracias

4/10

Poor

11 Jul 2020

Maricruz

Cuando llegamos no había nadie en la recepción, un chico nos hice el favor de llamar a la persona que nos atendió, nos entregó la llave y nos tuvimos que dirigir solos a la habitación. Cuando llegamos había personas tomando y siguieron hasta muy tarde, en la habitación falta agua caliente en la regadera y alguna sábana para taparse, la alberca no se puede usar porque estaba muy sucia.

Leisure Partner

8/10

Excellent

22 Apr 2019

Esmeralda

para el precio estuvo todo bien cuartos limpios con clima y la alberca todos los dias la limpian tiene unos culumpios para reposar un rato

Leisure Family

6/10

Pleasant

19 May 2018

Verified traveler

Hotel con poca atencion y amabilidad de la persona que atiende, saludas y no contesta el saludo solo responde a preguntas que le hagas. lejos de tulum

10/10

Exceptional

17 Apr 2018

Angela

O hotel é muito confortável, nenhum dos serviços deixa a desejar. Fica um pouco afastado das ruínas de Tulum, mas, por outro lado, está mais perto das ruínas de Cobá. Vale bastante a pena principalmente se estiver com algum carro alugado, pois os táxis cobram caro para ir do centro até lá e os coletivos demoram um pouco. Os funcionários são simpáticos e amáveis.

4/10

Poor

04 Apr 2018

gladys

Aunque sólo llegábamos a dormir al hotel, les falta mejorar su atención al cliente. No saben abordar a los huéspedes.

Family

8/10

Excellent

19 Jul 2017

Verified traveler

Buen hotel para hacer un stop en el viaje, la amabilidad del personal es increíble. La television no tenía señal, pero fuera de eso esta muy bien, limpio y seguro.

Partner

10/10

Exceptional

04 May 2017

ALAIN

Hotel en bordure de route tres facile d'acces.

Voyageant seul et étant paraplégique, j'ai eu de l'aide au quotidien avec les responsables de l'établissement, si bien qu'en quelques jours je me suis intégré a eux et je faisais parti de \"la famille\".
Des mon arrivé au motel, ils accouraient pour venir me descendre le fauteuil roulant de ma voiture, me descendre mon sac etc .... vraiment a l'écoute de la personne. Le prix plus que correct pour la dimension de ma chambre et les équipements.

2/10

Poor

23 Apr 2017

Verified traveler

hotel feo

Horrible experiencia, sucio, lejano sin servicio publicos o tiendas cercanas, tv de burla solo agarra 1 canal y no se ve nada, sin wifi

Family

4/10

Poor

18 Apr 2017

Claudia

No va la calidad ni la comodidad con el precio

No pudimos dormir, las camas muy incomodas.

Family

4/10

Poor

01 Mar 2017

Verified traveler

Motel en manque d'entretien...

Motel très de base...mais propre...pas d'eau chaude, pas de télé qui fonctionne, le gérant n'avait pas notre réservation...pas eu la chambre demandée...pas de rideaux occultants pas de contrôle de l'air climatisé
Vraiment déçus...même si pas cher faut offrir ce qui est décrit...

Family

4/10

Poor

21 Jan 2017

c.m.

the room are so so humid
it take 10 min to find out our reservation
tv are not working in any room

2/10

Poor

21 Dec 2016

Aguirre

No cumple lo ofertado

Pésima; en suspencion de actividades por accidente de huésped electrocutado con energía eléctrica,
sin servicio de televisión de paga (ofertados en su propuesta)
sin agua en la alberca.(ofertados en su propuesta)
sin seguridad, puertas de acceso al inmueble de cristal rotas.

6/10

Pleasant

06 May 2016

Verified traveler

It was nice. I was bale to do laundry and use the fridge outside.. Also they let us park the motorcycles inside the yard.. Very nice people

6/10

Pleasant

28 Mar 2016

Verified traveler

Petit motel propre

Petit hôtel très propre. Personnel gentil. Wifi à améliorer et seulement 1 poste de télévision. Piscine très bien mais nécessite de changer l'échelle car manque 2 marches.

Partner

10/10

Exceptional

26 Dec 2015

Teppo

Erinomainen hinta-laatu suhde Keskellä ei mitään.

Matkalla Valladolidista rannalle. Pysähdyimme yöpymään ja lepäämään tienvarsihotelliin. Hotelli on siisti , mukava, erinomainen hinta-laatusuhde. Oma uima-allas. Henkilökunta on avuliasta. Simme jopa pestä pyykkimme ilman lisäveloitusta. Ainoa huomioitava seikka on sen sijainti tien varressa keskellä ei mitään.

Family

4/10

Poor

19 Aug 2015

christine

à déconseiller

hotel cher très éloigné du centre ville , à plus de 20 km du centre d'où taxi pour sortir ce qui revient encore plus cher!!!
prestations nulles....

Family