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Valhalla Residence by Biwa

Riviera Maya / Playa del Carmen · Mexico

C. Lirio Mz 20 Lt21 Esq. C. PalmaView location

9.6/10Excellent66 Reviews
Cleanliness9.8/109.8
Service10.0/1010.0
Comfort10.0/1010.0
Condition10.0/1010.0
Value8.4/108.4
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Valhalla Residence by Biwa

With a stay at Valhalla Residence by Biwa in Tulum, you'll be within a 10-minute drive of Tulum National Park and Gran Cenote. This aparthotel is 3. 9 mi (6. 4 km) from Tulum Mayan Ruins and 5. 4 mi (8. 7 km) from Tulum Beach.

Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This aparthotel also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).

Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite. Make yourself at home in one of the 12 air-conditioned rooms featuring kitchens with ovens and stovetops.

Rooms have private balconies. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.

Read more about this hotelShow less

Located in Tulum, Valhalla Residence by Biwa is within a 10-minute drive of Cenote Calavera and Gran Cenote. This aparthotel is 3.9 mi (6.2 km) from Tulum Mayan Ruins and 3.9 mi (6.3 km) from Playa Ruinas.

Make yourself at home in one of the 12 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided on request.

Featured amenities include luggage storage, laundry facilities, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Beach services
Non-smoking
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No front desk Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 58.66 per accommodation, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Avenida Satélite Norte, Centro, 77760 Tulum, Q.R.]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. \nGuests must contact the property in advance for check-in instructions. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: MXN 4400 per vehicle (roundtrip, maximum occupancy 4)
    • Late check-out is available for a fee (subject to availability)
    • Housekeeping is available for an additional fee and varies based on unit size

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Hospital de Tulum 2.3 km / 1.4 mi
Dos Aguas Park 2.5 km / 1.5 mi
Holistika Art Walk 2.7 km / 1.6 mi
Cenote Calavera 2.7 km / 1.7 mi
Cenote Cristal 4 km / 2.5 mi
Hunab Lifestyle Center 4.5 km / 2.8 mi
Gran Cenote 4.7 km / 2.9 mi
Cenote Escondido 4.8 km / 3 mi
Tulum Tower 5.8 km / 3.6 mi
Tulum National Park 5.9 km / 3.6 mi
Casa del Cenote 6.2 km / 3.9 mi
Temple of the Descending God 6.2 km / 3.9 mi
Temple of the Frescoes 6.2 km / 3.9 mi
Tulum Mayan Ruins 6.2 km / 3.9 mi
Playa Ruinas 6.3 km / 3.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 12
  • hotel
  • Wheelchair-accessible
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Lift access
  • Garden
  • Terrace
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT SUPERIOR POOL VIEWAPARTMENT • SUPERIOR POOL VIEWAPT.SU-VP

    Photos are not available for this room type.

    Valhalla Residence by Biwa

    APARTMENT SUPERIOR POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.SU-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT GARDEN VIEW TWO BEDROOMSAPARTMENT • GARDEN VIEW TWO BEDROOMSAPT.B2-GV

    Photos are not available for this room type.

    Valhalla Residence by Biwa

    APARTMENT GARDEN VIEW TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    GARDEN VIEW TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CLASSIC KING BEDAPARTMENT • CLASSIC KING BEDAPT.AS-KG

    Photos are not available for this room type.

    Valhalla Residence by Biwa

    APARTMENT CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PENTHOUSEQUADRUPLE • PENTHOUSEQUA.P6

    Photos are not available for this room type.

    Valhalla Residence by Biwa

    QUADRUPLE PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Valhalla Residence by Biwa

9.6
Excellent
66 Reviews
Cleanliness
9.8 /10
Service
10.0 /10
Comfort
10.0 /10
Condition
10.0 /10
Value
8.4 /10
Amenities
9.2 /10
50 reviews shown
10/10
Exceptional
05 Apr 2026
Huy
reception was there during check-in, very nice and helpful. everything was fast and convenience. the place itself is very safe and quite. if driving, there's a gate check-in - need to let them know it's an hotel stay for them to let pass. would stay here again next time in tulum. Parking available onsite which is nice
Partner
10/10
Exceptional
02 Apr 2026
Brianda
todo estaba impecable de limpio. y la cocina muy bien equipada. el check in fue muy sencillo y facil .
Family_with_children
10/10
Exceptional
01 Feb 2026
Joseph
A delightful gem in a quiet, residential neighborhood. Very clean. Modern. Well equipped kitchens. Friendly and helpful staff on site during business hours. A little confusing to find on the first try. It is an apartment complex in a gated neighborhood that has been converted into an apartment hotel. A little confusing to find on the first try. The address will get you really close on Google or Apple maps. Great for people who rent a car and want to cook some of thier own meals. Nearest grocery store is more than a mile away. 2 miles from the central commercial area and 5 miles from the beach. A great option for people who want to 'freestyle' their time in Tulum away from the hotel zone. It was easy for us, we both speak Spanish and are comfortable driving around town.
Leisure Partner
8/10
Excellent
07 Jun 2025
Kelly
Quiet and in a guarded area. Clean. Staff was friendly. Beds are hard. No coffee etc.
Leisure Family
10/10
Exceptional
22 Feb 2025
Larry

Excellent Location and Host

It was a great place, safe location, easy access 25/7, not too far from Centro Tulum, a car rental was ideal for us, as we had the opportunity to visit many Tulum gems around the area, Host was was so gracious, in helping with day to day things, and overall was a very stress free place to stay, a cab ride not too bad, but weekly car rental was great to go to ruins, cenote, and beach daily, and made the trip. Very clean and friendly place.
Friends_and_family Friends
10/10
Exceptional
21 Feb 2025
Kazi
Its a beatiful.hotel in a quite area. Nice and big rooms with all your needs.
10/10
Exceptional
21 Feb 2025
Stephen
The reception of the staff and Antoinette were professional, kind and very helpful.
The property is very quiet, safe, very beautiful and the rooms were very spacious. I look forward to my next trip there. I highly recommend the Valhalla Residence. Thank you! Steve
Leisure Friends
8/10
Excellent
11 Feb 2025
JAMIE
Anntoinetta is very accommodating. My second visit to Valhalla Residence.Nice building and upkept.
10/10
Exceptional
15 Jan 2025
Alejandro
Lovely place.
10/10
Exceptional
28 Dec 2024
Farhana
The hostess was REALLY nice and accommodative. She gave valuable recommendations for grocery stores/ restaurants that we liked.
Leisure Family_with_children
10/10
Exceptional
28 Dec 2024
Oswaldo
Really nice quiet place to stay.
10/10
Exceptional
15 Aug 2024
Patricia
It’s a beautiful place
10/10
Exceptional
26 May 2024
Sari

Best place in Tulum! Safe and Chill!

Dumbfounded, how beautiful this place was! I was just passing through for a few days in Tulum and it was a great place to land and the service was awesome!
Self
10/10
Exceptional
14 Feb 2024
Parvin
Nice modern long stay residences. Full kitchen setup. good for family stays and group stays.
Leisure Partner
10/10
Exceptional
20 Jan 2024
enrique
Its a beatiful hotel in a quite area. Nice and big rooms with all your needs. Includes kitchen and huge refrigerator
Leisure Friends
10/10
Exceptional
24 Jul 2023
venancio
Antonietta, the manager, is the loveliest person. She went out of her way to make our stay a pleasurable one (specially after the Amira Central 305 fiasco). I recommend Valhalla Residence as your choice for a Tulum stay 👍
Leisure Family_with_children
10/10
Exceptional
03 Apr 2023
Gregory

Great residential apartments

Our family loved staying at Valhalla. It was a bit hard to find at first but easy after the first day. The rooms are large, clean and well-maintained. The pool is unusually large for a short-stay building. Antoinetta was a gracious and helpful on-site manager
Friends_and_family Family
10/10
Exceptional
31 Mar 2023
Oswaldo
Really nice place, quiet and super clean.
Leisure Family
10/10
Exceptional
08 Jan 2023
Si

The place you will feel like you’re in your home!!

Everything around was perfect 100%
From the owner ship to the las employees working there Antonieta manager super so friendly to Silvia so nice fast with smiles all the time and Jose the chofer for my pickup from airport was so professional and cordial I hire whole week for whatever I was needed
And the most that feeling of security having a chofer know the job was like I having private secretary. And the main hotel wow! All employees there was like my friends of all time.
It’s the owner Harold and Carlos his second in charge constantly there making sure everything was going well the POINT!
Was so feeling good and satisfied I tried hand shake each one for their superb jobs in my last day give my appreciation!
Self
10/10
Exceptional
14 Aug 2022
Oswaldo
Overall, my stay was for 8 days and throughout those 8 days it was great. The rooms were clean and spacious. The receptionist was kind and made you feel welcome. It is especially best at night because there isn't really any noise to bother anyone who's stays. I had always felt safe staying here, the doors were secure and needed codes to get into them. Overall 10/10 place to stay in whenever you're in Tulum.
Leisure Family
10/10
Exceptional
30 Jul 2022
Oscar
Beautiful place to stay and receptionist is caring and attentive to making sure you feel comfortable and explaining everything.
Leisure Family
10/10
Exceptional
13 Jun 2022
SHERYLL
gated residential so everything's safe with it's own parking space, updated amenities and with easy access to Miss Valhalla herself and very helpful
Leisure Friends
10/10
Exceptional
10 Jun 2022
Maritza
We had a great experience at this place. Think of it more like an airbb. The apartments are very spacious and clean. A tip is to stop by a convenient store before arriving here so you can stock up some snacks and drinks to eat after a long day of traveling. They do have a fridge/stove and basic utensils. Antonietta is in charge, she was very sweet and helpful. She can give you a list of taxi drivers to get around since taxi drivers don't come by the property since its a private community. These apartments are a little isolated around a few blocks but in taxi/transportation close to most touristic places like the cenotes, zona arqueológica, and a few beaches. Overall great experience at Valhalla.
Leisure Family
4/10
Poor
02 Apr 2022
Shiny
No transportation available in or around the hotel, and the airport shuttle they arranged took us to the wrong terminal. Very little english, no iron for clothing. No day cleaning of rooms. Service was not good. Antoinetta is very sweet, and helped the best she could. No food options on site.
10/10
Exceptional
01 Dec 2021
Denise
It’s was better than expected! Clean, safe and worth every buck. Centrally located to Tulum ruins and cenotes. Antonieta property manager was amazing and very helpful! I can’t wait to go back.
Leisure Partner
8/10
Excellent
25 Aug 2021
Reyneiro
Reception was very welcoming like that it was in a gated community overall happy with my stay .
Leisure Family
10/10
Exceptional
24 Aug 2021
Darlene
It was in a gated community and the property manager was very nice and accommodating. The laundry service was perfect.
Leisure Family
10/10
Exceptional
24 Aug 2021
Verified traveler
Just a beautiful place overall with its simplicity and modern design. The room was gorgeous and had the basics and everything we needed along with a stocked kitchen ready for us to cook our meals if we chose to. Our host Antonieta was wonderful and super helpful friendly and just an over all joy to communicate with as she made sure we had everything we needed and also recommend areas of the beach and places for us to visit near by so we can get the most out of Tulum. Will definitely be staying here again next time we visit. Amazing experience.
Leisure Partner
10/10
Exceptional
06 Aug 2021
Verified traveler
Antonieta is amazing! She made sure we had everything we needed throughout our stay, she was very helpful in helping us get out covid test and great tips for places to eat in Tulum. I highly recommend this place!
Leisure Partner
10/10
Exceptional
18 Jul 2021
Verified traveler
This is a home away from home, made us very relax and feel welcome, Antonieta is a very nice lady she is very caring as everyone at Biwa. They provide us a great stay. Love decorations and the space for our one week stay. The pool is nice and clean! We had laundry service also excellent service, same as transportation service everyone was very professional and caring! We end out vacation very pleased with Biwa thanks to all
Leisure Partner
10/10
Exceptional
02 Jul 2021
Verified traveler
Awesome place to stay and relax! The customer service was amazing, the apartment was spacious, clean and had a great view.
Business_and_leisure Family
10/10
Exceptional
07 Jun 2021
Verified traveler
Upon arrival we were greeted by Antonietta. She was extremely nice, patient, and wonderful throughout the whole stay. She made sure we had towels for the beach, and clean white towels throughout our stay and answered any questions we had.

The hotel is rather new and found in the Riviera Tulum “gated community” (it’s just controlled access).

The rooms are amazing. The living room and two rooms all had ceiling fans with a central a/c unit that did a fantastic job at keeping the whole place cool. The beds are comfortable and the rooms had plenty of lighting as well as curtains to cover all the windows up.

The kitchen is also very great with many amenities. The sink has a water purification system that was able to provide drinkable water (we drank it and were just fine). There are plates, bowls, cups, wine glasses, knives, forks, and spoons provided. The hotel included a fridge with an ice maker, electric stove top, coffee machine, and a mini grill. They did not have a microwave in our kitchen but there was one at the commons area upstairs.

The bathrooms had body wash and shampoo (in which we only used the body wash after running out of soap) and hot/cold water. Bathroom was extremely nice as well.

The only thing I would slightly improve would be the “blankets”. We were sunburned and they were rough to sleep with. It isn’t a huge deal though. Still comfortable and amazing place!!
Leisure Family
10/10
Exceptional
22 Dec 2020
Eva
Beautiful place, very comfortable and Antonieta de host is amazing! I will definitely cone back and stay here on my way back to Tulum! Highly recommended!
Leisure Family_with_children
10/10
Exceptional
14 Dec 2020
Hector
Great place to stay. Host at property was very nice glad we stayed here. Private residence very safe.
8/10
Excellent
09 Nov 2020
Vladyslav

Worth a money

Nice place, tucked away from noisy streets. It has a big kitchen with everything you need. Nice bedrooms and bathroom as well. Has a swimming pool with jacuzzi.
Self
10/10
Exceptional
26 Oct 2020
Bern
Our overall experience was excellent at this residence. It was difficult for our taxi driver to find it at first. Overall it was clean, quiet and the host was excellent. Super friendly and accommodating. I would definitely return
Leisure Friends
10/10
Exceptional
08 Sep 2020
KD
Lovely quiet location, kind helpful staff and wonderful room amenities! I will come back!
Thank you for the great stay!
Leisure Self
10/10
Exceptional
15 Mar 2020
Verified traveler
It is super clean and very well maintaned property, 2 bedroom suites with a large livingroom amd kitchen that is well supplied of all items needed to cook from plates, cups glasses, pots pand coffee maker, showerhas hot water that never ends!, pool is perfecy size for adults and little kids,propert is completely fenced amd has a security entrance, theresmanagements 24 hrs and they were very good at taking care of ournever ending needs, they also have a few vats for rent and cam be paid for in cash debit or credit, the rooms come with beach towels too, they also have bikes for rent, we stayed for 1 week with 3 teems and 2 adults, no complaints from me, they have coffee maker for american and pods they also give u a few coffee pods to get u started, i cam go to the supermarket : chedraui or any oxxo convi ience store to buy what u need to cook,propert is in the line with the jungle so the view from the top is amazing, i recommend this place tp anyone especially if u r traveling with kids, is very safe and beautiful, i recommend u do rent a car, so bbn u can go into downtown and the beach, theres another car rental : america car rental in tulum a d they accept debit cards too a d they rent a phone too which u can Use as phone , gps and hot spot and insurance is already included in the price, no hidden charges, the propert also has a fridge that makes ice and most important THEY HAVE FILTERED DRINKING WATER!!!!, AND A PITCHER U CAM FILL AND PUT IN THE FRIDGE! 100% HAPPY!
Leisure Family
2/10
Poor
03 Aug 2026
Ana
Me están cobrando cuando ni tan siquiera llegué quise cancelar y no quisieron
10/10
Exceptional
15 Jul 2026
ESTEBAN
Excelente lugar, todo limpio, funcional, volvería nuevamente sin pensarlo.
Family_with_children
10/10
Exceptional
30 Apr 2026
Rita
Absolutely perfect! Kids loved the pool too
Friends_and_family Family
6/10
Pleasant
08 Mar 2026
Raynald
Hôtel situé dans un environnement privé, et verdoyant. L’appartement est correcte, mais il manque une salle de bain pour 4 personnes. Nous n’avons pas eu d’eau chaude pendant notre séjour rendant pénible notre expérience.
10/10
Exceptional
17 Jan 2026
Jorge Daniel
Lugar super tranquilo, habitacion super pulcra, bonitas instalaciones, alberca un poco fria pero es la temporada

Definitivamente volvere por el lugar, el personal y la atencion de Maria Paula
Friends_and_family Family
10/10
Exceptional
26 Mar 2025
Karla
La atención de la gerente es excelente.
Leisure Partner
10/10
Exceptional
24 Mar 2024
ramon
Ok
10/10
Exceptional
23 Mar 2024
delia

Excelente hotel

Excelente lugar muy lindo y bien cuidado, muy amplio
Friends_and_family Family
10/10
Exceptional
23 Aug 2023
Marie-Pierre
Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended.
Leisure Family_with_children
10/10
Exceptional
10 Jul 2023
Bjarke
Sød og rar vært der tog godt imod os.
Flotte store lejligheder, der var velholdte og super rene.
Hyggelig lille have med pool.
Eneste minus at bygningen ligger i udkanten af byen.
Friends_and_family Family
10/10
Exceptional
14 Apr 2023
Patrice

Riviera Tulum

Superbe séjour dans cette résidence située à l’écart de la ville (2,5 km) ou 25 minutes à pied
Appartement spacieux, neufs et bien équipés
Très belle piscine
Merci à Antonieta pour sa disponibilité et gentillesse
On reviendra avec plaisir
Partner
8/10
Excellent
06 Apr 2023
elianne

Bonne option pour un court séjour

Nous recherchions un appartement et c’est plutôt un hôtel.
Partner

Location & surroundings

Valhalla Residence by Biwa
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, Mexico

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Valhalla Residence by Biwa

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