Name: Hotel CARPE DIEM Tulum by Nah Hotels
Address: Av. Tulum Ote. entre Av. Libra Sur y Geminis Sur, Tulum, 77760, MX

8/10

Excellent

17 Apr 2026

John

Everything was great the only issue was there is no lighting in the underground parking garage.

6/10

Pleasant

03 Apr 2026

Neil

The room is spacious and the kitchen amenities are reasonable, though it feels more like renting an apartment than staying in a hotel. The bathroom is not nice: the fixtures are all rusting and heavily corroded, the sink faucet was very loose, the walls were dirty and stained, the shower water pressure is very low, and the shower runs all over the floor.

Other things: the area rug by the bed was very dirty and there is also a fair bit of traffic noise from the street outside. Overall I would not stay here again

Partner

10/10

Exceptional

06 Mar 2026

Heidi

This property had everything we needed. Internet was good, the staff was kind, courteous and responsive. Rooms were cleaned on a regular basis. The location was central with easy access to beach, shopping, restaurants and obtaining access to parks. It had great security if there are concerns. The pool was lovely. A nice way to unwind at the end of the day or simply relax during stays on the property. Louis was available and very helpful with every aspect of our stay. Thank you Louis. See you next time!!

Friends

8/10

Excellent

01 Mar 2026

Norman

clean, friendly, modest

Partner

10/10

Exceptional

11 Feb 2026

Gloria

Luis was a great help and the room was good

Partner

10/10

Exceptional

03 Dec 2025

Benjamin

Excellent accommodations, very clean, spacious and peaceful. Great host and budget friendly. Would love to return.

Leisure Self

8/10

Excellent

17 Aug 2025

Michelle

The manager of the hotel was very helpful. The people that were also staying in the that hotel weren’t managed. My sister and I decided to go to the pool, and there was men underwear laying around and trash too.

Leisure Family

10/10

Exceptional

31 May 2025

Mary

This place was exactly as advertised. Excellent location. Lots of nearby shops and restaurants. The property manager Luis was fantastic. Everything was clean and well maintained. The pool was warm but the breeze on the rooftop cooled you off. Absolutely beautiful place, great value and I would definitely stay again.

Leisure Partner

10/10

Exceptional

04 Mar 2025

William

Luis the property manager was great. Brought us everything we needed and was super helpful and had good English too. There are many restaurants and bars all within a close walking proximity. It was super worth the price and the rooftop pool was also quite nice!

Leisure Friends

10/10

Exceptional

18 Jan 2025

Steve

Good stay!

Had a good stay here. Great location - anything you need is in walking distance. Luis was very nice.

10/10

Exceptional

16 Dec 2024

Joseph

I had a great stay. Luis was very welcoming and very accommodating. The hotel is centrally located right in the heart of Tulum. Located near some very popular restaurants and a short bike ride to the ruins.
The room was clean and very comfortable.
Thank you Luis for an amazing trip to Tulum

Leisure Partner

8/10

Excellent

04 Aug 2024

Yuk Ching L

Luis is very friendly and helpful. Communication through whatsapp is easy and almost instant reply. Air condition is good. Roof top swimming pool and sunset view are excellent. Very convenient. Laundry service at the opposite road and cheap. There was plumbing problem in the toilet downstairs but it was resolved promptly. We still have a second toilet to use. Last night of staying (Friday) was bad because of the loud music almost the whole night. Avoid the weekend and you will be fine. Address is wrong. Type the name of the hotel in google map is fine.

Leisure Family

10/10

Exceptional

04 Aug 2024

Ramon

Nice place

The hotel was clean and the owner was super friendly on the Main Street and everything is there close by never had to use the car we walked all the time

Partner

6/10

Pleasant

25 Mar 2024

GILBERTO A

Bien a secas

Les falta un buen anuncio del hotel sobre la calle. Falta de iluminación natural en la habitación. Lo mejor, la ubicación.

Partner

8/10

Excellent

26 Sep 2023

Barbara A

No one there to let us in. There was a note on the door to call a number and someone would come. A very nice cleaning lady came, gave us our key, told us the code to open the huge steel gate, told us the WiFi password when she showed us the loft. No elevator so we carried our luggage up 4 flights of stairs. Not nearly enough towels and actually no amenities at all except a pool on the roof, but more stairs and I don’t think there was a filtration system for the pool. The hotel loft room was nice. Full kitchen, dining area, living room area with big tv and a half bath. Second floor was the bedroom. Comfortable bed. Full bath. There was only us and one other person in the building. Wasn’t bad at all but could have been better.

Leisure Friends

2/10

Poor

24 Apr 2023

Christian

The property was not what we assumed. Had to wait 30 minutes in between toilet flushes. There was no soap anywhere. Inside furniture was absolutely filthy. Car wash right beside woke us up with a super loud vacuum. The hotel host was quite nice though!

Leisure Partner

8/10

Excellent

03 Mar 2023

Rogelio

The property was clean and comfortable. Close to a lot of restaurants down the street and minutes away from the beach. The location on Expedia is wrong, so I would contact the host before booking to get the actual address.

Leisure Partner

10/10

Exceptional

22 Feb 2023

Paul

The BEST

10/10

Exceptional

21 Feb 2023

Paul

Pro, beautiful. Great location. Cons, alittle dirty in some corners. Bathroom vanity is water damaged and smelly with mildew, no hot water in shower. Wifi only works with 1 device not 10 listed

10/10

Exceptional

14 Feb 2023

ALEJANDRA PATRICIA

El personal es muy servicial y las instalaciones muy bonitas, el acceso es seguro y confiable, Carpe Diem es totalmente recomendado

Leisure Family

10/10

Exceptional

21 Jan 2023

Axel

This is amazing option for a nice and easy stay. It’s location it’s amazing and the staff is always at your service. This is the 2nd time I visit and I will keep coming back for sure

Business_and_leisure Family

10/10

Exceptional

17 Jan 2023

Miguel

Nice place, nearly stores, bar’s, bike rental, we didn’t use the car !

Friends_and_family Friends

10/10

Exceptional

15 Jan 2023

Cheryl

I had a great time at this hotel it was central to all the amenities, very spacious and had a great food vending at the corner of the street. Loved the pool area but it could do with a toilet area with a WC and wash facilities. I would defo book again

8/10

Excellent

09 Jan 2023

Peter

Pro's:
Pool Area
Staff
Location

Con's
Noisey road outside
Car wash next door which starts at 6.30am

Leisure Partner

10/10

Exceptional

05 Jan 2023

Kinga

Very kind staff . I got 2 reservation for my 3 night stay and she helped us out to stay at the same room at the loft for all 3 night . Absolutely recommended!

Leisure Friends

10/10

Exceptional

05 Jan 2023

abdulah

Great

Business_and_leisure Family

8/10

Excellent

23 Nov 2022

Thomas

Large modern rooms, nice rooftop pool but with little shade. No other amenities to comment on, serviced condo rather than a full service. hotel

Leisure Self

10/10

Exceptional

06 Sep 2022

Axel

I loved the place and the location. It was excellent and quick to get around town and the front desk was very helpful

Business_and_leisure Self

10/10

Exceptional

14 Jul 2022

John

Muy agradable staff

Business_and_leisure Family

10/10

Exceptional

26 May 2022

Kunal

Very nice staff and hotel

10/10

Exceptional

16 May 2022

Jocelyn

Carpe Diem 10 A Beautiful Loft

Carpe Diem Tulum is a 10/10! My neices and I stayed in the Family Loft..Beautiful..Full Kitchen, 2 pull out beds, and another big bed upstairs..and a really nice size shower in the bathroom upstairs.

Karen will welcome you with open arms and is very accommodating.

Great location..walking distance to all the restaurants..

Friends_and_family Family

10/10

Exceptional

04 Apr 2022

Erica

Clean safe lovedddd it

Leisure Self

10/10

Exceptional

19 Mar 2022

Vakencia

Great stuff , very clean , and they help me with taxi services beautiful places

Leisure Friends

8/10

Excellent

09 Mar 2022

John

Good place

Decent place. Stayed in the duplex room and there was loads of space and it was well equipped.

Self

8/10

Excellent

07 Mar 2022

Stephen

Karin y Pedro were very friendly, helpful and ‘chill.’

Karin’s kind offer to help carry a weeks worth of groceries to the door of my 2nd floor room on the 3rd (third) floor was welcomed.

As quickly as she offered and helped lug the stuff up, she just as quickly left and returned to her office.

Pedro was equally friendly, conversational & helpful. 👊

My room had a loft w/ a king size bed along with the master bath. Spacious shower with attractive stonework carved, cut, chiseled and installed by a Master Stone Cutter early in their career.

The downstairs living room/dining area/kitchen was spacious. The kitchen has a nice full size refrigerator, a stainless sink, along with a flat top stove, microwave, toaster and blender. It was sufficiently stocked with utensils and plates.

A half bath is also on the main level next to a very spacious and unequipped laundry room.

Friends_and_family Family

10/10

Exceptional

19 Feb 2022

Frans van

Nice quiet place with very friendly staff, I'll be back

Leisure Self

8/10

Excellent

25 Jan 2022

NEIL

Nice apartment

Nice apartment with kitchen facilities. The room was fairly large with a comfy bed and decent sofa allowing 2 adults and 2 small children, The air con worked great and so did the wifi, although the room wasnt too clean this wasnt a major issue. Great location, basically meant you walked out your door and grabbed a taxi to the beach or walked up the road to restuarant or bar (obvioulsy being on a main road, meant it was a little noisy).

The rooftop pool looks nice, but not children friendly at all, so couldnt use it. Karen who run's the apartments was lovely and had our room ready early and sorted out issues for us straight away.

Friends_and_family Family

10/10

Exceptional

12 Jan 2022

JOSE

GREAT STUDIO!

Everything was so perfect, the studio is well equipped to cook and the beds are comfortable. The location of the place is also super convenient. I just would recommend changing white light bulbs to warmer ones. Thanks a lot! 🙏

Self

10/10

Exceptional

05 Jan 2022

Verified traveler

Carpe Diem is centrally located. The staff is nice, the rooms are spacious and very clean.
We really enjoyed our time here, and spent some fun afternoons by the rooftop pool.

Partner

2/10

Poor

09 Sep 2021

Mydonna

The pictures don’t match the property. They’re clearly old . It was dirty , the shower didn’t work . The toilet was hard to flush . The walls are thin so it’s noisy . The management there was helpful & friendly . That was the only plus . It’s not worth the asking price . Highly do not recommend

Leisure

8/10

Excellent

26 Aug 2021

igor

Very good location, very clean apartment with kitchen amenities, shower was missing a door, the rooftop pool is great, staff is very helpful.

Leisure Partner

8/10

Excellent

16 Aug 2021

Verified traveler

Very big room and well equiped. I did not like not having someone in the reception to assist.

Leisure Partner

6/10

Pleasant

31 Jul 2021

Verified traveler

I don’t like giving bad reviews so I will do a pros and cons

Pro: Close to everything good location. If you get the loft style apartment there is privacy even if technically it’s one room. You get a bed upstairs and downstairs sofa bed (they are pretty comfortable). The pool area is nice looks just like the pictures.

Cons: I am sorry but this place did not feel clean. Or look clean mainly the bathrooms. I had contacted the property twice to confirm my reservation and the second time i received response that our place is ready for arrival . We walk in the rooms are decent nice high ceilings (could use some color or decor kinda plain) but the bathrooms ugh there water waterspots on the counters the mirrors look like they haven’t been wiped. Like did anyone ever clean it?? The toilets have a plumbing issue or something because both bathrooms clogged (no we did not throw toilet paper in it) imagine you wake up at 5 in the morning to use the bathroom and the toilet doesn’t flush. Luckily my husband knew how to fix the flush and somehow we made it through. Just disgusting. Why are the bathroom trash cans so small. Ughh the bathroom situation (we had two bathrooms in our rooms both nasty looking and both clogged) just made the whole place feel nasty.

Please improve the Decor and cleanliness.

Otherwise like I said, it is in a great location has all the amenities and looks just like the pics. The roof top pool area is great.

Leisure Family

10/10

Exceptional

29 Jul 2021

Curtis

We chose this place because of the gated parking garage which was great so we didnt have to worry about the rental car. The place is just like the photos but be aware there is no elevator so if you are on the 3rd floor & coming up from the basement parking garage, you gotta carry all your bags up 4 flights of stairs.... Also there is only 1 small window which you need to keep the shade down for any privacy so its a bit dark with no natural light BUT that might be a bonus to help block the noise outside. The bad only had 2 pillows instaed of 4. There is an AKI supermarket nearby so we went shopping & used the ffull kitchen to cook a few meals. There are taco stands and juice stands & even a veg food cart right downstairs so thats convenient. Tbere are plenty of places to eat nearby & loads of shops.

Partner

2/10

Poor

13 Jul 2021

Verified traveler

Staff couldn’t not help the problem with this place. The manager should step in but of course they didn’t . It’s started with the false advertising of this apartment as hotel. The next issue is the first room had a broke AC and super hot, then we had to cal someone to come open the door for us since no pow was there as the desk. Moreover after the switch to another room that room smelled bad, the water smelled like the sewer, the lights went out, we literally had to bath with water we brought from the store. Moreover Expedia also is to blame because they had long hold times just to be hold up on we called for 3 days straight and no switching of the hotel until like the 3 days and no refund of our money and the place was un livable. I will never book with them again they made my trip for me birthday horrible seriously.

Leisure Family

10/10

Exceptional

06 Jul 2021

Verified traveler

Karen is very helpful! Would recommend to my friends! Thank you!

Leisure Self

10/10

Exceptional

03 Jun 2021

Gervais

Tulum Vibes

Great place be at

Friends_and_family Family

10/10

Exceptional

02 Jun 2021

Verified traveler

We had the most amazing stay. The first morning was a bit rough due to the fact that we went out the night before and brought my birthday in we were woken up by loud construction in the next room. I reached out to the manager of the property and she ensured us it would not happen again and it didn't. She was so kind and informative . she helped us find fun in the neighborhood . This hotel is the PERFECT LOCATION. I previously stayed in cancun and had to take cabs everywhere. however here everything is in walking distance. If you wanna wake up at 3am and get food you can because there are food carts all over . The super market is only 3 blocks down. there are so many options so many great things to eat. The pool was amazing and relaxing It was overall a GREAT STAY and i would honestly come back to this exact hotel the next time i visit. Also in america ive been looking for what i now know is called bolero hats that i can never find in any hat store in NYC and there are TWO stores that sell these hats . MADE MY BIRTHDAY . Perfect location the manager really made our stay wonderful highly recommend !

Leisure Partner

10/10

Exceptional

31 May 2021

Phil

Really liked it.

Really enjoyed staying here. Lovely bright, clean room. Cooking facilities were great. Easy walk to town. Be warned the beach is a long way from town if walking. Take a taxi unless you love walking in the heat.

Friends_and_family Family

8/10

Excellent

25 Mar 2021

Verified traveler

Great location and super spacious and clean room with a lot of amenities including air condition. It had a huge maybe 65 inch tv with a kitchen. There was a full size refrigerator and stove with pots, pans, utensils and dish soap. There’s also a pool upstairs. Parking is included and in a garage under the property which is super convenient. Staff is great! The manager sent me a message asking what time I was coming in and when I couldn’t find the property and the manager came out to find me. There are cameras everywhere including parking garage and someone who watches the property making you feel super safe. It was a great stay! The only thing to consider is the noise level. You are right in front of a busy street so keep that in mind. Will definitely again!

Leisure Self