Hotel Casa Kopal

Mexico , Riviera Maya / Playa del Carmen
TULUM, Esquina Con Centauro Y Andromeda
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100 reviews shown

10/10

Exceptional

16 Mar 2026

Maria Bernadette

Fab hotel for the money, we were all inclusive and the food was great and joey’s that had to be booked was also fab, always had a clean room each morning and even a bottle of fizz left for my Birthday which we assumed was picked up with checking our passports, lovely touch. Would definitely recommend Thank you.

Family

6/10

Pleasant

08 May 2024

John

Nice hotel and entertainment staff but grass area around pool very dirty and drinks ant the bar very limited and not good at all

Leisure Friends

8/10

Excellent

22 Jan 2022

Howard

Koala garden

Overall ok ,food was of poor quality ,too much fried or deep fried , hot plates were not hot , all food that was supposed to be hot was like warm at best.
The facilities were generally good , pools , terrace es and furniture,general outside areas, and clean and litter free,however ,lots of cats around ,and in the heat a pungent smell of cat poo around gardens .
Drinks in all cases were poor quality.
Rooms were spacious and the bathroom had shower and baths in them .
Overall would not book again , needs to improve food / drinks standards and quality

Partner

10/10

Exceptional

09 Feb 2020

Joy

The staff were very polite and helpful and the Animation team were excellent.
My only criticism was the food. Beautifully presented but often bland.

Leisure Friends

4/10

Poor

06 Feb 2020

Verified traveler

LIKE: It was clean enough overall
DISLIKE: Not a 4 star property / very bland food and drink / Zone 2 was too noisy and our room was in this Zone.

Leisure Partner

8/10

Excellent

28 Dec 2019

Verified traveler

Lovely resort. Handy for Meloneras and Playa. Could have done with an Adult Only pool. Breakfast and lunch were great. Wasn’t impressed with the dinner selection.

Friends_and_family Family

8/10

Excellent

01 Dec 2019

John

Worth a visit!

What a lovely few days at the Koala. Staff were very friendly and efficient.
The rooms were of a good size, and very clean throughout.
The food was ok, plenty of variety for each meal.
The service at the bar was good. The drinks were of course not 'premium brands' being an all inclusive hotel. Was a little disappointed that the cocktails were ready made in boxes. Would have been nice for them to be prepared at the time.
A shame that there were not more tables and chairs around the bar area outside. The high tables were plenty, but the stools are hardly comfortable!
The proximity to the roads made for a little noise coming from the traffic, but nothing too bad.
I would definitely visit again though, and especially at this time of year to get some winter sun.

Partner

8/10

Excellent

26 Nov 2019

Stephanie

Lovely stay

Lovely hotel. Quiet and tranquil location with nice accommodation set in different “zones” with only 2 levels. Only faults are that food was not very hot and drinks served in paper cups with cocktails from a pump so doesn’t feel very luxurious.

Partner

8/10

Excellent

24 Nov 2019

Verified traveler

The space. Peace and quiet. Helpful staff. Clean communal areas.

Leisure Partner

10/10

Exceptional

17 Jul 2019

Tim

Great place to stay. Clean, great food and nice staff. Perfect

Leisure Partner

8/10

Excellent

21 Jun 2019

Verified traveler

Staff are fabulous and very accommodating the hotel is very clean animation team excellent.

I think the hotel needs to invest in a larger area for the pool bar it is very small for the size of the hotel

Friends_and_family Partner

8/10

Excellent

18 Jun 2019

Verified traveler

The apartments and poolside areas. However entertainment was poor with nothing for adults. The pool bar wasn’t great and the only food options were left overs from meal times. Could have been more choice during meal times as well

Leisure

6/10

Pleasant

03 May 2019

Verified traveler

On our arrival to the room, we noticed the shower was dirty (paint was peeling off the walls and there was mould in the shower) we reported this to the hotel and they said they would send somebody over but nobody came... we also had cockroaches in our bathroom. Not something I was looking for. The room itself wasn’t the cleanest either, the lamp shades had lots of dust and webs on them same with the skirting boards. Wardrobes were clean just had a weird smell. The beds were also clean but so firm we slept on our duvets. The curtains in the room has blood on them (I’m asuming it’s from the mosquitos people have killed) and they had not been washed which wasn’t so nice.
The hotel also claims that they feed the cats (says it on the information papers they give you when you check in, but when we talked to some staff, they said they used to feed the cats but they no longer do so. Bowls were empty and dirty so we were feeding the cats when we stayed.
Food was alright overall. Breakfast was always the same, lunch and dinners differed. There were times where the food was cold or missing but that’s due to lack of staff, not the chefs fault. Same in the beach bar, every day the food mostly the same. And after around 5pm there was no more hot dogs or burgers, just ham and cheese toasties.

Don’t think the hotel deserves the 4* compared to other hotels we have stayed at with the same star rating have had better standards, food and overall experience.

Leisure Family

8/10

Excellent

16 Mar 2019

Verified traveler

Overall the koala garden was excellent. Food was particularly good. Though... A week of it was plenty, beer and wine were particularly good. Staff were excellent. But woe betide you if you get caught feeding any of the cats that are running round your feet in the outside dining area. Swimming pool hours were draconian, which was a shame as I like to swim before breakfast and when I get back after a day out. The area is a bit sparse, so unless you want to stay at the hotel and not go out much... Be prepared for some long walks or hire a car

Leisure Partner

10/10

Exceptional

27 Feb 2019

Carole

Great value friendly hotel

Really enjoyed our stay in this friendly , well kept hotel. Food was very good and the heated swimming pools really added to our enjoyment.

Partner

10/10

Exceptional

26 Feb 2019

Yel

Defo will come back to Koala Garden, my son and I had an amazing days there! 100% recommended for a family break, the kids have lots of activities to have fun and also adults. The food was very good and a lovely staff!

Leisure Family

10/10

Exceptional

23 Feb 2019

Verified traveler

Thoroughly enjoyed our stay. Was a bit cautious regarding other reviews e.g. restaurant always being full & having to sit outside and be inundated with cats. We never struggled and saw a maximum of 6 cats the whole stay.

Food was delicious and hot each meal - never had a boiling hot meal on a buffet style meal before so never expected it to be boiling. We both thoroughly enjoyed all meals.

Room was modern and clean.

Leisure Partner

8/10

Excellent

07 Jan 2019

Verified traveler

hotel was nice food was ok entertainment poor & as it was outside it was very cold.

10/10

Exceptional

03 Jan 2019

Jon

Great staff, very clean rooms and facilities food fantastic.

8/10

Excellent

23 Dec 2018

Hotel was very suitable for our needs. The room was spacious, bed comfortable & swimming pools the perfect temperature!

10/10

Exceptional

11 Dec 2018

Verified traveler

Fantastic all-inclusive hotel experience

Hotel Koala Garden was a fantastic place to stay for our 4 night winter sunshine getaway. Never having experienced all-inclusive before we couldn't fault it. The service was fantastic, all the food was very tasty and the bar was great. All drinks were proper measures and the help-yourself soft drinks and snacks was very welcome. All the staff were really friendly and geuniely wanted to help and the whole complex was spotlessly clean. Our room was spacious with a balcony, my only complaint would be that as all the rooms faced the central pool and entertainment area, getting to sleep in the evening if you weren't involved in the entertainment was tricky because of the noise. But otherwise a fantastic experience and would definitely recommend.

Partner

10/10

Exceptional

03 Dec 2018

Gary

Great hotel, good service and choice.

Our first visit to Gran Canaria we found this hotel at a reasonable price, it's a 20/30 minute walk to the main resorts and beaches, however it has good facilities on site and there is a (limited) free bus shuttle to the beach. I've never done all-inclusive before and was pleasantly surprised with the variety and selection of food and drinks available. The menu options for lunch and dinner changed every day, all food was fresh and continually restocked. The drinks selections included cocktails. There are a number of pools on site plus many sun loungers, it was off season so not too busy. The staff we dealt with were all friendly, we checked in late (around 2200) and received a welcome box with sandwiches, fruit and juice. Holiday world theme park is just 5 mins walk away although it only opens limited hours. Would stay again and would recommend.

Partner

8/10

Excellent

05 Nov 2018

Juls

Great food selections .. always looked forward to my meals. Lovely ambience, staff very friendly. Wifi is very good in rooms plus base location and is free including the room safe.

As a recommendation: Hotel should have bigger/more clear signs for recycling towels and paper/plastic cups etr. Plastics kills the planet and recycling save us more money.

Would recommend this Hotel

10/10

Exceptional

05 Nov 2018

Kevin

Nice hotel but a long way from the sea front. Unfortunately all inclusive is killing the island, we found shopping centres and water parks boarded up (not just for the winter, locals have gone bankrupt). People are just not leaving their all inclusive hotels. A different story on the sea front, high end shops and good facilities.

10/10

Exceptional

29 Oct 2018

Verified traveler

Great hotel - lovely rooms , excellent food - very good snack bar loved self service soft drinks - very clean . Staff friendly . Would stay again !

10/10

Exceptional

28 Oct 2018

Peter

Very clean, plenty of staff all the time. Great pools. Excellent choice of food.

10/10

Exceptional

13 Aug 2018

Mrs S P

Fabulous 7 night stay all inclusive

Wonderful Hotel, we have had all inclusive, food plentiful, all day long cocktails, loved the Mojito, 7 pools, hotel kept well clean,very quiet Air Con, one of the quietest ones we had, good night sleep ,hotel staff ensured everyone was being catered and look after , excellent shower, everything great and fabulous, only hotel room internet a bit slow, but It did not affect the holiday whatsoever,thanks Koala Garden Hotels, would recommend 100 % to anyone

Partner

10/10

Exceptional

04 Jul 2018

Verified traveler

Fabulous hotel

Everything fantastic about this hotel my only negative would be could do with an extra outside seating are for drinking on a. Evening

8/10

Excellent

21 Jun 2018

Verified traveler

All inclusive but not near to beach

Nice Hotel but a little isolated from resort and shops local amusment park was mostly closed during the day

10/10

Exceptional

19 Jun 2018

Donna

Wonderful holiday
Just wish you was allowed inflatable lilo waterbeds in the pool
Otherwise can't fault this hotel

8/10

Excellent

23 Apr 2018

Verified traveler

Lovely

I have just returned from my visit to hotel koala and absolutely loved it!! The room was big and very clean plenty of options for breakfast lunch and dinner including the snacks throughout the day!! Staff were brilliant and always happy to help with booking taxis to the town/beach which is around €4 -€5. I have already. Been looking to return next year with my husband and son as we came on a girls holiday.

10/10

Exceptional

18 Apr 2018

Barry

Great hotel

Clean,tidy,food great

Partner

10/10

Exceptional

21 Mar 2018

Barry

Great place to stay

Excellent. This place cannot be faulted. Highly recommenced

Partner

10/10

Exceptional

10 Mar 2018

Ruth

Amazing hotel. Rooms fabulous and clean. Pool area great and pool heated. Food excellent. Couldn't find any faults.

Family

10/10

Exceptional

09 Mar 2018

Verified traveler

Amazing all\nInclusive hotel.

Incredible all inclusive hotel with fantastic staff, non stop food and drink, great food, enormous rooms and so quiet too. Don’t usually do all inclusive but this place is a diamond! Well recommended!

8/10

Excellent

09 Mar 2018

Verified traveler

Amazing 3 night break

Generally everything spot one. We had a amazing time! Pool area lovely with heated pool plenty of sun beds. Rooms spotless and spacious! Food was excellent and plenty of choice only down side was the snack bar food was uncovered and always cold! We would Defo stay here again in fact looking to book again in May!

8/10

Excellent

01 Feb 2018

Neil

Great Hotel

Great hotel, friendly staff and very clean, would absolutely come back to this place in a heartbeat.
Not the hotel's problem really but more of a social observation really, however the amount of 'supersized Brits' who gluttonously eat lavishly all day is not a good thing to watch.

Partner

8/10

Excellent

29 Jan 2018

Mechelle

Nice!

Breakfast is definitely the best meal. Cooking things properly (fully cook the chicken, don't overcook the lamb) would make the food better. Most of the food seemed a bit cheap.. that said, the apartment was lovely and the grounds well kept. Would return but b&b!

Family

10/10

Exceptional

18 Jan 2018

harkey

nice clean hotel, poor wifi.

i would class this hotel 4* resturant 5*.we drove back from mountins 24km. just to make lunch.fab

8/10

Excellent

03 Jan 2018

Ann

Good all inclusive deal.

Looks like recently updated, clean and staff good. Need a car. Good variety of buffet food but often cold. Bar doesn't have a lot of atmosphere. Lots of children's entertainment. We enjoyed our stay here.

8/10

Excellent

22 Dec 2017

Wilkie

Lovely complex - just the right number of guests!

Nice complex and in the middle of December there were just the right number of guests so that there were always sun beds available - not sure if we would have liked to stay there at the height of the season.
Miles away from the beach - we waited for the free bus to take us to the beach but it never came so we ended up paying €5 for a taxi instead!
Very clean room which was massive and only several feet away from one of the several pools.
Food was fine and a large selection. Buffet style. Not 5 star but then it’s not a 5 star hotel. Good value for the money.

Family

8/10

Excellent

06 Oct 2017

john

Recently renovated room

Hotel was a bit away from any other bars &restaurants but cheap for taxis food not great but room we got was first class a bit of renovation going on but not too off putting

8/10

Excellent

03 Oct 2017

S&M

Cheap week away all inclusive

Managed to book a great value all inclusive week away through Expedia and wasn't expecting great things regarding the hotel or the food. How pleasantly surprised we were. The Koala is undergoing renovation work but we were housed in the section that had already been refurbished and thought the room was clean spacious and well appointed. This was extended to the pool area which was beautiful and clean. Although the restaurant was in one of the older sections the food was also surprisingly good and varied. All in all we couldn't have asked for more given the cost of the holiday. When all of the sections are finished it will be a really nice place to stay just away from the main areas.

8/10

Excellent

20 Feb 2026

Roel

Schoon, mooi, zwembad, gevarieerd eten.

Partner

6/10

Pleasant

20 Dec 2025

Tobias

Es war okay. Essen und Getränke jedoch sehr schlecht. Anlage ist ganz schön, aber drum herum nichts los.

Leisure Partner

2/10

Poor

22 Mar 2025

Andreas

Absolut nicht empfehlenswert, nie wieder, wenn man als Paar anreist - nicht empfehlenswert! Kinderanimation in vollster Lautstärke durch das Mikrofon, täglich bis 22:30 Uhr!! Zimmer befinden sich um die Kinderanimation, oder auch direkt zur stark befahrenen Strasse. Es ist immer laut, man bekommt keine Erholung. Zimmer okay für südliche Verhältnisse, aber nicht wirklich geputzt! Essen ist Massenproduktion, ohne Liebe, schlechte Qualität, Billigware Viele Katzen streunen zwischen den Stühlen umher und holen sich die Essensreste vom Servierwagen, und trinken aus dem Pool Wasser. Hotellobby richt extrem nach Raumparfum, und es gibt ein quitschendes Geräusch das Tag und Nacht permanent zu hören ist, auf dem gesamten Areal, Schuld wird der Wind sein, etwas Schmieröl könnte helfen. Manches Personal ist freundlich, anderes wiederum nicht, Arbeitsmoral niedrig. Wir kommen sicher nicht wieder.

Leisure Partner

8/10

Excellent

30 Nov 2024

Jean

Bon hotel. Nourriture satisfaisante.

Leisure Family

8/10

Excellent

04 Mar 2024

Philipp

Preis-Leistung ist ok. Abends ist es laut. Viele Engländer. Essen etwas langweilig. Es fehlt vor allem eine coole Poolbar. Abends muss man stehen oder zu den Poolliegen.

Was cool ist, sind die drei Pools. So kann man etwas ausweichen

Leisure Partner

8/10

Excellent

09 Feb 2024

Marcel

Ruhiges hotel

Leisure Friends

8/10

Excellent

04 Dec 2023

Elisa

Huone ylitti odotukset ja palvelu oli riittävän hyvää. Miljöö oli kiva ja siitä pääsi melko edullisesti ja nopeasti joka suuntaan taksilla. Rantaan oli pidempi matka ja ilta ohjelma oli joka ilta samat lastenlaulut.

Leisure Friends

6/10

Pleasant

27 Nov 2023

Noa

Me gustó la amplitud de la habitación, la comida estaba correcta, los trabajadores era simpáticos y atentos, que hubiera varias espacios para estar, unos más tranquilos y otros más bulliciosos. El gimnasio estaba bastante completo y el horario era amplio. A priori parecía que iba a ser más ruidoso pero las gorras de descanso se respetaban y se dormía bien.
No me gustó el descuido de la habitación. Tenía varios desperfectos de importancia para ser un 4 estrellas.
Habría que hacerle una puesta a punto a las habitaciones.
Que las camas sean separadas es muy incómodo para dormir en pareja.
En general no me pareció un hotel de la calidad y servicios 4 estrellas, aún así el personal era tan agradable que hicieron nuestra estancia fabulosa, repetiríamos

Leisure Partner

10/10

Exceptional

08 Oct 2023

Beatriz

No hay nada que no me gustará, repetiría sin duda alguna.

Leisure Partner

6/10

Pleasant

04 May 2023

Valérie

Logement agréable et bien entretenu, mais bcp de bruits : clients peu respectueux des autres et du règlement, qui discutent en extérieur dès 7h du matin et occupent la piscine jusqu’à minuit. Et surtout zone des animations nocturnes bien trop proche des chambres.
Restaurant assez bien fourni mais toujours les mêmes repas pendant toute la semaine

Leisure Family

10/10

Exceptional

18 Apr 2023

Pier Luca

Ben organizzato e posizione comoda

Leisure Family

8/10

Excellent

05 Apr 2023

John Van der

In hele rustige omgeving komt ook door all in concept dus voor vermaak moet je verder zoeken

Leisure Partner

4/10

Poor

06 Jan 2023

Ron

Mooie accomodatie, slecht eten!

Mooie accomodatie, maar eten ronduit slecht
Niet 4 sterren waardig!!!!

Friends_and_family Family

8/10

Excellent

16 Dec 2022

oliver

Eine Woche Sonne und Strand

Hotel hat Potential. Zimmer , TV etc. in Ordnung .
Was nicht gut war ist das Essen. Es hat auch anderen Gästen nicht geschmeckt und die Speisen waren oft kalt. Die Salate haben auch nicht so toll ausgesehen. Noch ein Punkt der überhaupt nicht gefallen hat war die Lautstärke. Auch beim Kinderanimation über 100 dezibel. Das schadet dem Gehör auf Dauer. Ich fand es unangenehm. Aufgrund dieser 2 Punkte werden wir in nächster Zeit nicht mehr kommen.

Partner

8/10

Excellent

03 Dec 2022

Hila

Dejligt familievenligt hotel med god plads og godt staff. Havde all inkl - det eneste negative var at der ikke var stor variation af mad til morgen- middag og aftensmaden. Beskrivelsen af hvad det var for nogle retter manglede stort set altid og når der var beskrivelse matchede det ikke indholdet. Alt for meget svinekød så vi måtte stort set spise fisk hver dag og vegetarisk.

Friends_and_family Family

8/10

Excellent

06 Nov 2022

Luise

Schöne große Anlage mit modernem Fitnessbereich und vielen Pools. Unschön war leider das Personal an der Rezeption, es würde nicht gut beraten, kein herzlicher Empfang. Essen war insgesamt gut, aber nicht überragend. Insgesamt ein solides Resort. Die Animation war teilweise gut, teilweise nicht gut, da man beim Pilates Kurs lediglich ein YouTube Video präsentiert bekam und die Animateurin auch nicht mitmachte.

Leisure Partner

4/10

Poor

29 Oct 2022

Sophie

Chambres correctes mais douches très passables peinture qui se décolle.
Déçu par la promiscuité des logements avec partie restauration piscine, trop de chats.
zone détente apéro à revoir.
Questions restauration :très passables, beaucoup de viande non cuite,eau jamais fraîche,pas de jus de fruit correct, cocktail beaucoup trop chimique.
Piscine non chauffé.. inadmissible.

Leisure Family

8/10

Excellent

17 Nov 2021

Anders Heikel

Fint sted til stor familie (10). All inclusive har den bagside af medaljen, at

Friends_and_family Family

8/10

Excellent

08 Nov 2021

christelle

Deuxième séjour , sans mauvaise surprise

Hôtel très bien entretenu, personnel très agréable. Bonne restauration. Seul bémol repas répétitifs.

Friends_and_family Family

6/10

Pleasant

14 Sep 2021

Verified traveler

Normalito

Es un 4* con todo incluido normalito. Es verdad que su precio es inferior a mayoría de TI de la isla, pero se nota: poca variedad en comida, aunque debo destacar que los platos 'calientes' estuvieron muy ricos (opción de pescado y carne recien hecha). Bebidas alcohólicas de muy baja calidad. Cocteles 'preparados' malos. Todo de grifo: no sólo refrescos, también zumos y VINOS! Por lo que el TI de bebidas se reduce a barra libre de cerveza.
Varias piscinas pero no muy grandes para la capacidad que tiene. En septiembre era dificil encontrar hamacas. No me quiero imaginar Agosto... Huye de la zona 1 y 2, donde la musica (especialmente regueton) está sonando a tope todo el día. Pide habitaciones en zona 3, más tranquila. PERSONAL muy amable: lo mejor del hotel. Bar de piscina siempre con colas y 1 solo camarero. Muy pocas opciones de comida fuera de horas (salchichas, hamburguesas, croquetas y napolitanas dulces). Divertida zona de chorros para niños. Se aparca facil en exterior. Recomendable la playa de Amadores y las dunas de Maspalomas (15-20 min en coche).
Tenían reservada una zona del restaurante para un grupo 'burbuja' extranjero y no gestionaron bien las mesas para el resto de turistas, con colas a horas tardías en las que la zona 'burbuja' estaba vacía.
Habitación amplia. Aconsejo planta baja por las 2 hamacas del porche. Para unos pocos días, puede ser suficiente. Para una estancia más larga, no lo recomendaría, salvo por la opción ajustada de su precio.

Friends_and_family Family

6/10

Pleasant

09 Jun 2021

Rolando Yuri

All inclusive not to recommend

Breakfast was good. Unfortunately the dinner lunch are very simple. If you buy all inclusive, there are no good drinks or wine. Beer is ok. Old hotel. I would not returne here again.There is off better choices.

Friends_and_family Friends

8/10

Excellent

31 May 2021

Carmen

Un fin de semana de relax!

Todo perfecto!

Friends_and_family Family

10/10

Exceptional

18 Mar 2020

Verified traveler

Flott uteareal, god mat, greie rom og hyggelig betjening. Bodde på rom 233 som var med terasse - nær basseng og snackbar/restaurant! Reiser gjerne tilbake😊

Friends_and_family Friends

8/10

Excellent

11 Mar 2020

Verified traveler

Me gusto el hotel la habitación asignada ideal y el servicio y personal encantadores en general todo muy agradable.

Leisure Partner

6/10

Pleasant

02 Mar 2020

kjetil

Ok hotell, best for barn

Barnevennlig, fint bassengområde, bra lekerom, ok leiligheter. Engasjerte aktivitører for barna. Barnedisco hver kveld, rett på utsiden av leiligheten, kl 20.30, i seineste laget. Annen underholding etter dette, svært mye støy, vanskelig for barna å sove.Vi hadde all inclusive, med buffetmat. Denne var skuffende.Frokost ok, lunsj og middag smakløs. Bråkete restaurant. Bra temperatur i noen bassenger, andre meget kalde, bl.a barnebassenget.

Friends_and_family Family

8/10

Excellent

29 Feb 2020

Markus

Kiva paikka, jossa kaikki kunnossa. Animaatiotiimi keksi lapsille tekemistä, altaita sopivasti ja aurinkotuoleja riittävästi. Toimiva inkkari, ruoka oli monipuolista ja maittavaa. Huoneet rempatut ja viihtyisät.

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Verified traveler

Geräumige und gut eingerichtete Zimmer.

Die Mitteilung auf der Webseite, dass die Reception nur von 1600-2000 besetzt ist, wirkt irreführend,

Leisure Partner

6/10

Pleasant

19 Feb 2020

Verified traveler

Drie mooie zwembaden. Redelijk restaurant. Maar nogal lawaaierig door de voortdurende animatie.

Leisure Partner

10/10

Exceptional

18 Feb 2020

Alejandro

Fantástico hotel para un escapada de finde

Excelente hotel y servicio. Todo fue estupendo. La piscina y zona infantil de agua es pequeña pero el kids club era fantástico y nuestros hijos les encantaron. La habitación era bastante grande con un amplio balcón y grande baño. Repetiremos pronto seguramente. Gracias!

Friends_and_family Family

8/10

Excellent

16 Feb 2020

Verified traveler

Wc istuin heilui. Parvekkeen ovenkahva osittain irti. Sain itse korjattua kyseiset pienet viat. Muuten huone oli hyvä ja samoin siivous.

Leisure

8/10

Excellent

14 Feb 2020

Maud

Lugnt hotell för äldre och barnfamiljer

Vi har tillbringat 10 dagar på The hotel Koala Garden och är nöjda med vistelsen. Vår lägenhet låg i block 2 och där fanns en uppvärmd pool ( 27 grader) som vi simmade i varje dag. Lägenheten hade terrass med solstolar, konstgräs.
Sängarna var supersköna och städningen bra, däremot kunde maten vara bättre vi hade all inclusive. Vi har bott på många ai hotell på Gran Canaria, 4-stjärninga och maten har då varit godare. Maten var smaklös och vinet inte så gott. Sista dagen lämnade vi hotellet kl 7:00 för att bege oss till flygplatsen, frukost serveras från kl 8:00 och därmed fick vi intet att äta innan vi åkte. Alla andra hotell brukar göra en frukostbox som man kan förvara i kylskåpet och äta på morgonen och när vi frågade i receptionen fick vi till svar att det var något de hade slutat med. Man har ju faktiskt betalat för mat och dryck till kl 12 dagen då man checkar ut.
På kvällarna fanns lite underhållning och samt en bar utomhus.
Långt till stranden men badbussar gick gratis från hotellet.

Friends_and_family Friends

8/10

Excellent

13 Feb 2020

André

endroit calme, fontaine à vin et distributeur de biere

Leisure Family

8/10

Excellent

08 Jan 2020

Verified traveler

El personal del hotel es encantador, amable y siempre con una sonrisa dispuestos siempre a ayudarte en lo que necesites.
El director super amable y cercano también

Leisure Friends

10/10

Exceptional

31 Dec 2019

Verified traveler

La limpieza, la variedad del buffet y la amabilidad de los trabajadores.

10/10

Exceptional

29 Dec 2019

Antti

Mahtava paikka. Tullaan uudestaan!!

Friends_and_family Family

8/10

Excellent

23 Dec 2019

Verified traveler

Zu lange und zu laute Anination abends, ansonsten alles i.O.

Leisure Friends

8/10

Excellent

02 Dec 2019

Verified traveler

Vriendelijk en hulpvsardig personeel.
Ruim appartement. Mooie zwembaden. Gezelige en gevarieerde animatie
Schoonmaak was redelijk. Afstand naar strand is 40 minuten lopen.

Leisure Partner

8/10

Excellent

13 Nov 2019

Verified traveler

Personnel agréable et disponible
Hôtel familial
Situation de l'hôtel dans un secteur calme

Leisure Partner

10/10

Exceptional

30 Sep 2019

Engels

Buen trato, personal muy amable, súper amable mejor dicho! Comida variada! Seguro que repetiría y lo recomiendo!

Leisure Partner

6/10

Pleasant

16 Sep 2019

Loris

All inclusive vero, personale sempre presente, cibo molto buono.
Carente nelle pulizie e alcune cosa andrebbero di tanto in tanto restaurate o cambiate (doccia/vasca da bagno molto usurate con macchie permanenti).

Leisure Partner

10/10

Exceptional

30 Jun 2019

Verified traveler

All inclusive ottimo, piscine sempre troppo affollate da turisti britannici che occupavano i lettini con i teli fin dalle prime ore del mattino

Leisure Family

8/10

Excellent

13 Jun 2019

Verified traveler

Manca servizio navetta efficiente per la spiaggia per il resto tutto ok

10/10

Exceptional

12 May 2019

sebastien

Très bon séjour. Hôtel à recommander
Seul petit bémol les animations du soir

Family

4/10

Poor

28 Apr 2019

Verified traveler

Struttura rinnovata recentemente, camere spaziose e pulite. Cibo inclassificabile chi scrive il contrario non oso immaginare cosa sia abituato a mangiare, persino a colazione non si sapeva cosa prendere!

Leisure Family_with_children

10/10

Exceptional

07 Apr 2019

Verified traveler

tout est très bien sauf il manque du vrai jus d'orange pour un hotel 4 *

Leisure Partner

8/10

Excellent

04 Apr 2019

Verified traveler

Auswahl der Speisen war gut. Qualität teilweise nicht.

Leisure Partner

8/10

Excellent

25 Mar 2019

christelle

hôtel calme avec de bonnes prestations

bon rapport qualité prix - avons séjourné dans une très grande chambre au calme - les cocktails en revanche ne sont pas à la hauteur d'un 4 étoiles : il est préférable de consommer des apéritifs standards - manque de choix au niveau des desserts - nous recommandons cet établissement et sommes prêts à y retourner

Partner

8/10

Excellent

24 Mar 2019

Verified traveler

Sehr schönes Hotel und freundliches Personal, vom Flughafen gut zu erreichen

Leisure Partner

10/10

Exceptional

27 Feb 2019

Verified traveler

Habitaciones amplias y silenciosas.personal muy agradable

Leisure Family

10/10

Exceptional

17 Feb 2019

Verified traveler

Servicen var helt i top.
Rat med badehåndklæde ved poolen

Leisure Family

10/10

Exceptional

17 Feb 2019

Verified traveler

Servicen var i top.
Lækker med badehåndklæde til poolen

10/10

Exceptional

22 Jan 2019

Kjell Ivar

Hotel Koala Garden anbefales

Kjempebra hotell med meget hyggelig betjening og variert underholdning på scenen hver kveld med unntak av søndag. Absolutt value for money🏖😉Litt forskjellig standard på hotelldelen og apartementsdelen. Sistnevnte noe slitt mens hotelldelen fremstår meget oppdatert. Godt og variert mattilbud. Det at hotellet ligger ca 4km fra stranden kompenseres av mange fine og innbydende basseng. Et hotell som virkelig kan anbefales. Vi har vært der en gang tidligere og kommer gjerne igjen.🏖😁

Partner

10/10

Exceptional

17 Jan 2019

Verified traveler

Super fantastisk hotel, ærgerligt at Expedia ikke vidste at der er døgnreception, så vi måtte tilbringe første nat på et andet, meget dårligt hotel.
Alle anbefalinger til Koala Gardens, fantastisk personale, all inclusive fungerer perfekt og masser af underholdning til dem der gerne vil det

8/10

Excellent

11 Jan 2019

Verified traveler

Bra hotell men tråkigt läge

Bra hotell med trevlig personal. Inte mycket i närområdet tyvärr. Kunde ha bättre drinkar med tanke på priset.

Partner

10/10

Exceptional

10 Jan 2019

Mikael

Trevligt hotell med småskalig känsla

Trevligt, nyrenoverat hotell med småskalig känsla runt några mindre pooler (uppvärmda och skyddade mot vind). Generös all-inclusive. Skulle man missa buffén vid lunch eller middag så fanns alltid hamburgare och andra lättare rätter i snackbaren mellan 10-23. Uppskattade den trevliga personalen som lyckades skapa en lugn atmosfär kring luncherna och middagarna, samt rekreationen \"next door\" (park för jogging, planer för basket och andra bollsporter. Perfekt för både familjer med små barn och äldre gäster.

Family

8/10

Excellent

02 Jan 2019

Verified traveler

Es un local bueno para vacanciones

El local esta situado en una zona tranquila tiene transporte gratuito a la playa pero le falta algo en limpieza ,comida está buena y variada .

Family

8/10

Excellent

31 Dec 2018

Anna