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Downtown Tulum Hotel
Riviera Maya / Playa del Carmen · Mexico
Av. Tulum 106View location
8.6/10Excellent30 Reviews
Cleanliness9.0/10 9.0
Service9.4/10 9.4
Comfort6.0/10 6.0
Condition8.8/10 8.8
Amenities8.4/10 8.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Downtown Tulum Hotel
Inspired by the great epicenters of electronic music, our hotel offers a vibrant and unique experience in Tulum. Every corner is designed so that music and fun are at the heart of your stay, from our radio station to the live DJ sets that fill our common areas with energy.
Our rooftop boasts a spectacular view of Tulum, and it's the place where dinners become the perfect prelude to nights full of energy and enjoyment.
The hotel features two pools: a main one on the ground floor for relaxing during the day, and another on the rooftop, located in a secluded area for added exclusivity.
Strategically located on Tulum’s main avenue, we offer unbeatable access to the area’s festivals and events, making your experience even more convenient and complete.
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This is not a place for those seeking disconnection or silence; it's for those who want to be part of an unforgettable experience full of rhythm and good vibes. If music and partying are part of your spirit, here you'll find your home in Tulum.
With a stay at Downtown Tulum Hotel, you'll be centrally located in Tulum, within a 5-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 10.6 mi (17.1 km) from Xel-Há Park and 3.6 mi (5.8 km) from Tulum Beach.
Make yourself at home in one of the 24 air-conditioned guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
A ferry terminal shuttle is available for a surcharge.
Popular amenities
Free WiFi
Dining services
Concierge
Spa
Entertainment
Beach services
Non-smoking
Business facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Service animals not allowed
Only dogs and cats are allowed
Important information
-
You need to know
- Pool access available from 8:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
-
Special Instructions
This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions).
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
-
Minimal age
18
-
Optional fees
- Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
- Pet fee: MXN 435 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Dos Aguas Park
0.6 km / 0.4 mi
Hospital de Tulum
1.1 km / 0.7 mi
Hunab Lifestyle Center
1.6 km / 1 mi
Jaguar Park
1.8 km / 1.1 mi
Temple of Doom
2.2 km / 1.4 mi
Cenote Calavera
2.3 km / 1.4 mi
Tulum Tower
3 km / 1.8 mi
Tulum National Park
3.1 km / 1.9 mi
Holistika Art Walk
3.3 km / 2.1 mi
Tulum Mayan Ruins
3.5 km / 2.1 mi
Jaguar Viewpoint Tulum
3.7 km / 2.3 mi
Casa del Cenote
4 km / 2.5 mi
Temple of the Frescoes
4 km / 2.5 mi
Área de Protección de Flora y Fauna Jaguar
4.1 km / 2.5 mi
Temple of the Descending God
4.1 km / 2.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 25
- hotel
- City centre
- Bus/Train station
- Airport
- Beach
- Entertainment Area
- 24-hour reception
- Wi-fi
- Car hireExtra charge
- Airport ShuttleExtra charge
- 24-hour security
Show 20 more facilities & services
- Hotel safe
- Terrace
- Concierge
- Sun terrace
- Dining area
- Bikes available
- Towels and bed linen
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Poolside snack bar
- Outdoor freshwater pool: 2
- Outdoor Rooftop Swimming Pool: 1
- Solarium
- Breakfast
- Continental breakfast
- À la carte dinnerExtra charge
- DivingExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE ONE BEDDOUBLE • ONE BED • 1 Bedroom • 16 m²DBL.1B
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Fan
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityDowntown Tulum Hotel
DOUBLE ONE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.1B
Room amenities
- Wi-fi
- Fan
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE ONE BEDSUITE • DELUXE ONE BED • 1 Bedroom • 16 m²SUI.1B-DX
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE ONE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Mini fridge
- Safe
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityDowntown Tulum Hotel
SUITE DELUXE ONE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.1B-DX
Room amenities
- Mini fridge
- Safe
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDSUITE • ONE BED • 1 Bedroom • 16 m²SUI.1B
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Mini fridge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityDowntown Tulum Hotel
SUITE ONE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.1B
Room amenities
- Safe
- Mini fridge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 16 m²QUA.ST-13
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Fan
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityDowntown Tulum Hotel
QUADRUPLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST-13
Room amenities
- Safe
- Fan
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Downtown Tulum Hotel
19
reviews shown
Ehsan
Very nice hotel, with very helpful staff. A rooftop bar and restaurant is a plus and very convenient. The room was small, but I enjoyed staying for a couple of nights.
A bit getting noisy in the night because of the rooftop, but I was okay with that.
I had an issue with the balcony door lock, which was not completely locked, even though you tried hard, and it could open with a push from outside. The balcony is a nice setup shared with other rooms. It was okay with me, but I am not sure everyone can accept that, especially if they have personal belongings in the room while they are out.
A bit getting noisy in the night because of the rooftop, but I was okay with that.
I had an issue with the balcony door lock, which was not completely locked, even though you tried hard, and it could open with a push from outside. The balcony is a nice setup shared with other rooms. It was okay with me, but I am not sure everyone can accept that, especially if they have personal belongings in the room while they are out.
Natalia
We only spent
Porsche
The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Alexander
Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Sergiu
Staff: 5*
Room: 5*
Noise: 3*
Noisy however, you are in the party area of the city, so tjis should be expected
Room: 5*
Noise: 3*
Noisy however, you are in the party area of the city, so tjis should be expected
YuChieh
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
irene
10/10 excellent
Walking distance to ADO station
Walking distance to super AKI taxi station
Walking distance to ADO station
Walking distance to super AKI taxi station
jorge arturo
La atención y el personal un diferencial
Nicola
During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm.
Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure.
Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure.
Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Ronald
Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
Evelyn G
Lugar perfecto para descansar, limpio y ordenado
Norberto
Magnífico
Manuel
Si estaba limpia .
Juan
Excelente lugar y servicio
Juan
Jesús y el equipo nos atendieron muy bien
El lugar está muy bonito y tiene muy buena calidad los alimentos
El lugar está muy bonito y tiene muy buena calidad los alimentos
RENE JAIME
no parking. no estacionamiento.
faltan basurero en el cuarto.
faltan basurero en el cuarto.
Michael
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Elvira
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor.
It’s very hard to sleep before this music club closes.
It’s very hard to sleep before this music club closes.
Alejandra
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Location & surroundings
Downtown Tulum Hotel
Av. Tulum 106, Tulum, Mexico
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Downtown Tulum Hotel
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