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Zendero Tulum
Riviera Maya / Playa del Carmen · Mexico
Calle Venus Oriente Super Manzana 27View location
8.6/10Excellent276 Reviews
Cleanliness9.0/10 9.0
Service9.0/10 9.0
Comfort9.0/10 9.0
Condition8.6/10 8.6
Neighborhood8.8/10 8.8
Amenities8.2/10 8.2
See all ratings- Hotels with charm
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Zendero Tulum
Enjoy a refreshing dip in the outdoor pool or explore Tulum by bicycle with our rental service. Stay connected with complimentary Wi-Fi, and let our concierge assist with your needs. A beach shuttle (surcharge) makes reaching the beautiful sands effortless.
Additional amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Roundtrip airport shuttle service is available (surcharge), and free self-parking is provided onsite. Each of our 17 air-conditioned rooms features an LCD TV, a Select Comfort bed, and complimentary Wi-Fi for your entertainment and relaxation.
Bathrooms are equipped with showers. Located in Tulum City Center, Zendero Tulum is an upscale hotel within a 5-minute drive of Tulum National Park and Gran Cenote. We're also conveniently close to Tulum Mayan Ruins (2 mi) and Tulum Beach (3. 2 mi).
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With a stay at Zendero Tulum, you'll be centrally located in Tulum, within a 5-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 3.2 mi (5.1 km) from Tulum Beach and 10.6 mi (17.1 km) from Xel-Há Park.
Make yourself at home in one of the 17 air-conditioned rooms featuring LCD televisions. Your room comes with a Select Comfort bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.
Featured amenities include a 24-hour front desk and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Concierge
Entertainment
Non-smoking
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of MXN 500 will be collected before check-in.
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 8:00 AM to 9:00 PM.
- No pets and no service animals are allowed at this property.
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Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 009-007-007301/2025
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Minimal age
18
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Spoken Language
English
Spanish
Nearby attractions
Hunab Lifestyle Center
1 km / 0.6 mi
Dos Aguas Park
1.1 km / 0.7 mi
Jaguar Park
1.4 km / 0.9 mi
Hospital de Tulum
1.8 km / 1.1 mi
Cenote Calavera
1.9 km / 1.2 mi
Tulum National Park
2.4 km / 1.5 mi
Tulum Tower
2.5 km / 1.5 mi
Acceso al Parque Jaguar
3 km / 1.8 mi
Jaguar Viewpoint Tulum
3.1 km / 1.9 mi
Tulum Mayan Ruins
3.1 km / 1.9 mi
Casa del Cenote
3.4 km / 2.1 mi
Temple of the Frescoes
3.4 km / 2.1 mi
Temple of the Descending God
3.4 km / 2.1 mi
Área de Protección de Flora y Fauna Jaguar
3.6 km / 2.2 mi
Holistika Art Walk
3.8 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2018
- Total number of rooms: 17
- Number of floors (annexe): 3
- Junior suites: 2
- Superior rooms: 4
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
Show 25 more facilities & services
- Check-in hour
- Check-out hour
- Wi-fi
- Transfer serviceExtra charge
- Airport ShuttleExtra charge
- Room service
- Laundry service
- LaunderetteExtra charge
- Bicycle hire service
- Terrace
- Concierge
- Luggage room
- Clothes dryer
- Private pool: 1
- Towels and bed linen
- Bar
- Air conditioning in Restaurant
- Breakfast room
- Outdoor freshwater pool
- Sun loungersExtra charge
- MassageExtra charge
- Breakfast
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
JUNIOR SUITE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: JSU.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityZendero Tulum
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Zendero Tulum
100
reviews shown
Gustavo
Very dirty outside
Brenda
Great customer service!
Fraida
The hotel did not appear like the photos
gunvir
Overall okay experience
Phyo Thin
Service and location
Israel
The room was great. Since the city was too hot, the proper operation of the AC, was fantastic. Everything was clean, close the main avenue.
The staff great.
I have no complains.
The staff great.
I have no complains.
Patricia
Everything was excellent
Kristy E
Good hotel, good staff, good location
Igor
Nice small quiet hotel walking distance from downtown shopping and dining. Beach and ruins too far for walking.
Marcia
Great experience!
The hotel is very nice! Very clean and pretty new! Mari Carmen is a lovely girl! She gave us all the information about Tulum and about the hotel! We loved our stayed over there!
Arturo
Ac didn’t work bad experience
Juan
Besides the VIP issue. Isabel did everything to make up for it. Perhaps it was a miscommunication on Expedia side. Thank you Isabel.
Elaine
It smelled like mold, but otherwise, it was clean. The rooftop pool was nice, and the atrium gardens were alive and well-maintained.
Suha
Nice staff, central location
Chelsea
Avoid at all costs!!! We did late check-in and our room wouldn't lock at all. The hotel refused to fix it right away, refused to switch our rooms or provide a refund. As 2 female travelers, we were super concerned for our safety since the lobby was not secure and there were alot of random men outside. Because it was late, and we had nowhere to go, we stayed the night with our luggage and furniture propped against the door. The room had a broken AC unit that was dripping water all over the floor, we had no towels, the bar was not operational upstairs, and the only breakfast served the next morning was toast and coffee. I had to fight to cancel our reservation and the staff was super rude about the whole situation. My advice is to take your money elsewhere - there are so many other better places.
Shilin
The staff is very friendly and helpful. It's close to the center of downtown Tulum. The room is acceptable as a small hotel. The free breakfast is just toasts and coffee, but I liked it. The road in front of the hotel is unpaved and pooled with water.
Mariam
Great hotel overall. Only stayed for a few days but enjoyed the amenities.
MIGUEL
Service staff was awesome and the hotel was clean. Wish they keep the pool open after 8pm.
Geoffrey
Excellent value for money
Convenient location near main road and restaurants. Very compact room with all facilities. Pool on the roof! Bed linen and towels could do with an upgrade but overall excellent value for money. Great breakfast.
Shaynel
The hotel is cozy with njce decor however my bathroom could have been clesner but overall a cute hotel
Anne
I booked it for the general
Location and it had a rooftop pool. The pool was so very dirty It was absolutely disgusting. Staff saw us up there so they skimmed the pool water to try to clean it. It was filthy throughout that took photos as it was so bad. The front desk staff was courteous. The breakfast staff was not very helpful and the first day they said they ran out of food even through we were up at 7:30 am. We saw others served a little later so we were very confused?
The patio area in the room faced a cement wall. They were approximately 3’x6’ in size Hardly anyone was in the hotel, why didn’t they give us a patio room? We didn’t bother asking because we were just so disappointed. Staff kept parking bicycles right in front of our room area at the door in the hallway so we had to keep moving them and asking them not to do that as we would bump into them going in or out of our room. They kept parking them there. I felt like we were staying in the closet/storage area?
Location and it had a rooftop pool. The pool was so very dirty It was absolutely disgusting. Staff saw us up there so they skimmed the pool water to try to clean it. It was filthy throughout that took photos as it was so bad. The front desk staff was courteous. The breakfast staff was not very helpful and the first day they said they ran out of food even through we were up at 7:30 am. We saw others served a little later so we were very confused?
The patio area in the room faced a cement wall. They were approximately 3’x6’ in size Hardly anyone was in the hotel, why didn’t they give us a patio room? We didn’t bother asking because we were just so disappointed. Staff kept parking bicycles right in front of our room area at the door in the hallway so we had to keep moving them and asking them not to do that as we would bump into them going in or out of our room. They kept parking them there. I felt like we were staying in the closet/storage area?
Curtis
The pool was gross, water was green don’t think it was ever clean. It had a scum on it. Wifi was very weak. It says free breakfast first day they had nothing to cook us second day we got fruit and the third day we finally got eggs and toast and coffee hot water was hit and miss in shower. The only good thing was the beds we’re comfortable and ac worked. I would not recommend the Zendero
VICTOR
The place is near to everything
Miguel
La propiedad es muy nueva pero estaba muy sucia la piscina estaba súper sucia, en el área cerca de la piscina habían vasos y copas por muchos días y nunca limpiaron, nuestro cuarto estaba sucio cuando lo entregaron dicen que es porque solo tienen una señora para limpiar todo el hotel.
Naomi
Great breakfast. Clogged toilet, safe not working. Staff not available for repairments. Majority of staff friendly and attentive.
Diana
Very “Zen” Hotel
The hotel was very cute and staff was very helpful and friendly. Breakfast was surprisingly very good. The options were just right for the different appetites of our group.
Yamiles
The property was very chic and boho. The staff there were very friendly. I enjoy my time there. My only complaint is the cleaning the hotel needs to provide a better service.
Daniel
I’d stay again in a heartbeat.
Amazing place. Isa was so wonderful to me helping me with some travel issues. Very comfortable room.
Karina
Construction on all sides of the building takes away primacy and a restful stay.
Matilda
Pretty great room, however there was a power outage from 7am until around 6pm which we didn't have any water or power.
Amparo
Excellent
Fantastic, clean and quiet Hotel and very economical price wise, breakfast was very good, would always recommend Hotel zendero in tulum.
Oscar
It has all you need
Analisa
Really hate to write a bad review but I do just want to warn others to avoid this place.
I forgot a pair of shoes there (I’m positive of this, I wore them on our last night staying there and am quite positive I forgot them under the bed as I usually slide shoes down there). I called hours after checking out and they said that nobody had found them. They claimed they checked everywhere in the room. So, unless you want someone who is dishonest possibly cleaning your room, don’t stay here.
Additionally, we chose this place specifically because it included parking and in reality there is only space for 3 cars at the front of the hotel.
There was also construction going on across the street (not the hotels fault) but the view from our room was just a construction zone and we couldn’t sit on the chairs in the balcony because they were covered in dust from the construction.
It seems there was also construction going on in the hotel itself and they started at 6:30am, so I wasn’t able to sleep after that.
There was also a stain on our sheets.. it seemed like they were clean/ washed, but the stain wasn’t a great impression.
The breakfast is good though and made to order, and the folks at reception acted nice and professional.
I could have over looked all the bad things and wrote a review focusing on the good but knowing that someone is lying about not finding my shoes really ruins it.
I forgot a pair of shoes there (I’m positive of this, I wore them on our last night staying there and am quite positive I forgot them under the bed as I usually slide shoes down there). I called hours after checking out and they said that nobody had found them. They claimed they checked everywhere in the room. So, unless you want someone who is dishonest possibly cleaning your room, don’t stay here.
Additionally, we chose this place specifically because it included parking and in reality there is only space for 3 cars at the front of the hotel.
There was also construction going on across the street (not the hotels fault) but the view from our room was just a construction zone and we couldn’t sit on the chairs in the balcony because they were covered in dust from the construction.
It seems there was also construction going on in the hotel itself and they started at 6:30am, so I wasn’t able to sleep after that.
There was also a stain on our sheets.. it seemed like they were clean/ washed, but the stain wasn’t a great impression.
The breakfast is good though and made to order, and the folks at reception acted nice and professional.
I could have over looked all the bad things and wrote a review focusing on the good but knowing that someone is lying about not finding my shoes really ruins it.
moises
Pool no was ready
Mark
Better options elsewhere
Overall, our stay did not meet our expectations. Hotel was not nearly as nice as the photos. Mold stains on wall. Stains on bedspread. Breakfast was good but took 45min our second day. Evening receptionist was not very friendly. Only 3 parking spots (but can park along the dirt road it is on). Walkable to downtown Tulum, but not that nice of a walk. No chairs or desk in the room. Chairs on our deck were covered in dust from construction across the road.
Malaika
Really appreciated that the hotel is centrally located and isn’t gated and sequestered from the local people of Tulum. During our stay, the staff was awesome, they were welcoming and helpful and we really enjoyed the space.
Jose F
Great property and resonance rate for the location and quality
Benjamin
Great boutique hotel
Great boutique hotel close to center of Tulum but on a quiet street. An easy bike ride to Tulum beach from the hotel!
Great breakfast! Nice pool area on roof. Nice hotel and a great value.
Great breakfast! Nice pool area on roof. Nice hotel and a great value.
Emmanuelle
Peaceful, clean and original
I never stay in the same hotel 2 nights in a row as I enjoy traveling around…
However that was the exception :the hotel is very nice the breakfast is pretty and amazing and the pool and the top off is very interesting so I ended up staying longer
However that was the exception :the hotel is very nice the breakfast is pretty and amazing and the pool and the top off is very interesting so I ended up staying longer
Daisy
It’s one of the best hotels. It’s small and the staff are friendly. They offer breakfast every morning and it’s delicious. They do such a great job taking care of the place
Kathia Zuleima
Very nice people. Great breakfast.
Lissa
Zendero Hotel was a beautiful place to stay during my trip in Tulum! The staff were super friendly, accommodating to our needs and all amenities were so lovely. I truly enjoyed my stay and I hope to return to Mexico in the future.
Verified traveler
The breakfast was great, the staff were excellent. One day We ran out of water but it came the next day. Over all good experience.
Verified traveler
Service on site was great. Finding the location was a bit hidden.
Verified traveler
Cute hotel great value. Breakfast was good. A little hard to find the hotel at first but once we got there we were really happy with it.
Verified traveler
This is such a quaint and lovely hotel. It’s near a strip of restaurant right in the center of town and not far from the Tulum town center where all the bars and boutiques are. You will need a car to get around in Mexico. The staff was super helpful and friendly and the breakfast menu was excellent.
Verified traveler
This is a brand new hotel. Actually you can tell by the smell of the room. The rooftop pool is quite nice. Breakfast is a plus, it was actually very good! The only downfall is the $30 extra charge for 3rd person for one night. Seemed too expensive. The location is kinda hard to find too, it’s tucked away from the main street. But the service was excellent, the guy at the front desk was nice.
Verified traveler
Staying at Zendero was a great experience. It was very affordable for a clean, good room. The rooms are pretty standard, but what stands out about Zendero is the service. Pablo and the rest of the staff went above and beyond to make our experience incredible. Just to highlight two things, he went to the market to get food for our friend while she was sick. He also helped us book COVID tests and waited for the results. You will not be disappointed with your stay!
Angel
Delicious breakfast. Very friendly staff. Not your fancy hotel but really nice/cozy hotel for simple people!
Verified traveler
The room was okay but it obviously hadn’t been thoroughly cleaned because there was a pair of shoes under the bed that I guess belong to the previous guest. The young lady at the front desk wasn’t very helpful. She didn’t give us the remote to the air conditioning until we went back down and asked for it and when we asked for clean towels she said there wasn’t any....
The road up to the hotel was basically a dirt alley which was pretty dark at night.
The only positive was they had bikes for rent, pretty good breakfast and the rooftop is nice.
Definitely wouldn’t recommend staying here
The road up to the hotel was basically a dirt alley which was pretty dark at night.
The only positive was they had bikes for rent, pretty good breakfast and the rooftop is nice.
Definitely wouldn’t recommend staying here
Verified traveler
The hotel was very unique and different.
It was a perfect stay for us as we were mainly out and about.
The area around the hotel was the throw off...when exiting always go to the left never the right....
Left had more action and restaurants choices.
Right was very very local and it even seems like
Your walking down a alley :(
Overall I loved that the hotel offered complimentary breakfast every morning and it was delicious. The bar they have pictured upstairs by pool was closed the whole week we were there.
The room again was nice as well. However when we entered our room there was nothing...no towels or soaps, we went down to ask and the young lady at front was very helpful and gave us everything!
Biggest thing was there is no elevator, so pray if your luggage is heavy your not on top floor lol
But overall worked for our trip.
It was a perfect stay for us as we were mainly out and about.
The area around the hotel was the throw off...when exiting always go to the left never the right....
Left had more action and restaurants choices.
Right was very very local and it even seems like
Your walking down a alley :(
Overall I loved that the hotel offered complimentary breakfast every morning and it was delicious. The bar they have pictured upstairs by pool was closed the whole week we were there.
The room again was nice as well. However when we entered our room there was nothing...no towels or soaps, we went down to ask and the young lady at front was very helpful and gave us everything!
Biggest thing was there is no elevator, so pray if your luggage is heavy your not on top floor lol
But overall worked for our trip.
linda
awesome boutique hotel in downtown tulum
the hotel is very clean. the staff is courteous and helpful. the rooftop pool is awesome. it's conveniently located in downtown tulum.
Verified traveler
Perfect location to explore Tulum. Great staff! Don’t miss breakfast it’s worth it.
Verified traveler
There are no views from your room. Standard rod are nice but small.
Verified traveler
clean room. Breakfast. Service.
Verified traveler
Nice place. Still need some work on the surrounding areas, like street. Place itself is very nice.
Deon
Modernity in Tulum
Great modern hotel in convenient location downtown Tulum. 24 hour front desk, breakfast, balconies, and bikes available. Also a rooftop pool.
Verified traveler
Wifi non existing
Our first night there our safe didnt work and was not corrected until the next morning, our patio door did not close properly or lock. There was no shuttle to the beach as mentioned. The hot water in our shower took over 20 minutes when we got someone to look into they told us it just takes a long.the internet in the room is non exist
Verified traveler
This place was very boring and breakfast was terrible.
Verified traveler
On a building site..
Was this really a 4 star? \"Four-star hotels offer loads of special services and amenities, including concierge services, fine dining, multiple pools, and hot tubs, high-class fitness centers, bellhops, room service, valet parking, day spas, limousine services and an array of special suites\"..
This hotel had none of the above.
Neither did it have a fridge, or a hair dryer in the room. Or even a comfy bed. It was quite literally on a building site. I'm sure give it 5 years it will be a lovely area, but at the moment it's just all banging and knocking all day long.
The staff were friendly and the pancakes were great.
This hotel had none of the above.
Neither did it have a fridge, or a hair dryer in the room. Or even a comfy bed. It was quite literally on a building site. I'm sure give it 5 years it will be a lovely area, but at the moment it's just all banging and knocking all day long.
The staff were friendly and the pancakes were great.
Verified traveler
Location was in an okay spot of town, not really close to the town of Tulum. Service was also just okay. One woman at the front desk tried to have us pay $45 USD for a 10 minute taxi. We are glad to have known that was a rip off based on previous taxi rides (typically $15-20 for same trip) and turned her down. Having bikes for rent was a plus. If returning to Tulum in the future, I would probably skip this hotel for one either on the beach or closer to town.
Brad
The hotel is decent, nothing too fancy. Lobby and breakfast area is cozy. Rooms were ok. Staff are very nice and friendly. Just AVOID staying on the 3rd floor rooms if you don’t plan to party and stay awake all night. Pool area is at the rooftop (4th floor) and it is very loud at night when people are partying by the pool. Parking on site is very limited, only 2-3 spaces are available.
Yafreisy
Close to city and attractions
Staff was amazing and very welcoming! Definitely recommend.
Verified traveler
It was clean, friendly staff, good breakfast. Great location.
Verified traveler
The room was very noisy room, very bad smell, no hair dresser, missing towels and very dark room.
The employees are also very rude and not caring about customer.
Never recommended
The employees are also very rude and not caring about customer.
Never recommended
Javi
Horrible hotel. Out of power over 14 hours after a storm. Not running water and no back up generator. Managers are useless.
Ilhan
Good One Anyway ...
Hotel is generally good one. It is not too far to the center. You can walk or ride a bike. There are no coffee machine, hair dryer and refrigirator in the rooms.
Verified traveler
The staff was very welcoming, friendly and really fun to talk to. The breakfast was delicious, and the beach club association was perfect to spend a day at the beach at. The staff were also accomodating in helping us adjust the bike rental seats and encouraging us to explore the area on bike which I now recommend doing.
The only minor thing is the amazing rooftop pool could use a little more chlorine and the showers in our room weren't always hot. But those did not affect our stay at Zendero. I in fact would love to stay at Zendero again and see the staff that I now feel like are my friends.
The only minor thing is the amazing rooftop pool could use a little more chlorine and the showers in our room weren't always hot. But those did not affect our stay at Zendero. I in fact would love to stay at Zendero again and see the staff that I now feel like are my friends.
Caitlin
Outstanding
Beautiful hotel, everyone is super friendly with great recommendations on what to do I. The area. The free breakfast was incredible and the housekeeping was spectacular. Great trip will 100% recommend this hotel
Sarah
We had a great stay at Zendero Tulum! After 3 nights at the beach, we wanted a night to experience the town. The concierge who greeted us was incredibly friendly and helpful. The room was beautiful, very comfortable, and clean. It had a full bathroom as well as a half bathroom, which was surprising but nice. We walked from the hotel to several restaurants and bars that night. We never felt unsafe in the neighborhood, and had a great time (Batey is awesome! We also loved the food at La Malquerida) We also felt safe because the hotel used wrist bands for added security. Would highly recommend!
Ruth
You will love it here!
What a great stay! Smaller hotel but very clean and service was great! Breakfast was amazing. Will defined be back! Two thumbs up.
Jelani
We loved our stay at the Zendero hotel in Tulum. The location is perfect, right off the main road that takes you to the beach and walking distance from lots of great bars and restaurants. The rooms are small, but are very clean and have everything that you need. The complimentary breakfast is delicious, be sure to make it down for breakfast at least once. The pool is small, but the roof is great and the day we were up there we had the whole place to ourselves! The staff was super attentive and even called a doctor when we experienced a bit of a medical emergency. Would absolutely recommend!
Rachel Brooke
Altogether quite nice
Lovely rooftop pool. The rooms are small, but we loved being able to log into Netflix. The hotel is not very centrally located, but fine for a day trip exploring Tulúm. Altogether great, personalized service (the second morning at breakfast, the server remembered that my daughter didn’t like coconut and warmed the cook) and very clean establishment.
Zandra
El lugar está bien ubicado. Es moderno y bonito. Todo limpio y ordenado como lo promocionan en la página de internet.
Lo qué no me agrado fue que la puerta trasera no cerraba con candado y el aire acondicionado no funcionaba a su potencial. Tras hablar con los empleados del hotel su respuesta a nuestras pequeñas molestias fueron lo siguiente, “ yo creo que no van a entrar a robar” y “ el aire si enfría pero como hay 4 personas en el cuarto el calor del cuerpo humano reduce el frío de la habitación”. Una sugerencia que nos hicieron fue que si teníamos mucho calor podríamos refrescarnos en la piscina del hotel. Después de hacerles una petición para cambiar de habitación, nos dejaron movernos a una habitación disponible. Parte de nuestro paquete incluía el desayuno. Unos de los días decidimos tomar el desayuno incluido, para nuestra sorpresa la mayoría de la comida se había agotado. En si el hotel es muy bonito pero como sugerencia creo que deben de trabajar en su servicio al cliente.
Lo qué no me agrado fue que la puerta trasera no cerraba con candado y el aire acondicionado no funcionaba a su potencial. Tras hablar con los empleados del hotel su respuesta a nuestras pequeñas molestias fueron lo siguiente, “ yo creo que no van a entrar a robar” y “ el aire si enfría pero como hay 4 personas en el cuarto el calor del cuerpo humano reduce el frío de la habitación”. Una sugerencia que nos hicieron fue que si teníamos mucho calor podríamos refrescarnos en la piscina del hotel. Después de hacerles una petición para cambiar de habitación, nos dejaron movernos a una habitación disponible. Parte de nuestro paquete incluía el desayuno. Unos de los días decidimos tomar el desayuno incluido, para nuestra sorpresa la mayoría de la comida se había agotado. En si el hotel es muy bonito pero como sugerencia creo que deben de trabajar en su servicio al cliente.
Verified traveler
The pool was nice the staff very friendly and overalls good place to stay and recharge.
douglas
Amazing Hotel
Zendero Tulum is a new hotel with amazing service. We really enjoyed the daily breakfast. The General Manager was also assisted in making sure our stay was a memorable one. I highly recommend staying here.
Verified traveler
Evelyn, Javier and Chris were great! The breakfast and the staff at the free breakfast were excellent. We rented bikes to go to the cenotes and into the hotel district. It is the perfect location and has lots of personal touches. We will be back in a few months.
Katherine
What a keeper
We had the best stay at Zendero. Breakfast was lovely and convenient, location was easy between beach and town, rooftop area was perfect to hang out at night. Javier was so helpful! The hotel was cozy and cool and perfect. Would definitely return!
Verified traveler
We had an exceptional experience at Zendero. The staff was very friendly and we felt at home there. The breakfast was fantastic and the chef was always accommodating to my fruit allergy. The location was great. Could easily walk to many restaurants and grocery stores. Would definitely stay here again for any future trips to Tulum.
Verified traveler
Staying here was a great experience. It was just my adult daughter and I and we couldn't have asked for better service. Javier, Maria, and Christian were very helpful during our 6-day stay. Our cook, Wilbur, was terrific as well. He made us a gourmet breakfast every morning. I couldn't recommend this hotel enough!!
Verified traveler
The place is clean, proximity to downtown and eateries, good rooms
Darween
Best Babymoon Ever!!
I had an amazing stay at Zendero! I was there with my fiancé for our babymoon and this was by far the best vacation I’ve ever had! I’m so happy with the choice we made to stay here and definitely plan to come back. The staff was friendly and so helpful, the service we received was excellent, and aside from the power going out for a couple hours one afternoon, we had a fantastic stay.
Verified traveler
Staff is so friendly and amazing! Rooms are clean, not very big but you don’t spend much time there so it really is perfect. Maria at the from desk treats you like it’s her house and you are her guests.
Breakfast is included
Breakfast is included
AM
Friendly staff, clean lodging, well decorated private and public areas, and tasty breakfast! 5 stars
Verified traveler
Very cosy hotel, very clean and our room was very spacious with a cute little balcony.
The staff is extremely nice and welcoming, they gave us the best addresses to visit in Tulum. The location is also good since it is between the center of the city and the beaches, resorts and touristic places.
We definitely recommend it, especially for young professionals since the prices are not too cheap but not expensive compared to other places.
The staff is extremely nice and welcoming, they gave us the best addresses to visit in Tulum. The location is also good since it is between the center of the city and the beaches, resorts and touristic places.
We definitely recommend it, especially for young professionals since the prices are not too cheap but not expensive compared to other places.
Verified traveler
We enjoyed the location, the style, the pool, and especially the breakfast and service.
Verified traveler
Tiene una habitacion bonita limpia y moderna, aunque es sumamente pequeña, las instalaciones no tienen ascensor ni parqueadero cerrado.
T.Marie
I LOVED this hotel. It is perfectly located on Ave. Coba, the main street going to the beach but right off tHwy 307, the main street where everything is located in town. They free breakfast that comes with your room was delicious and all the desk staff were friendly and helpful, especially Christian who was quick to offer recommendations for places to eat, drink, make free reservations for you at a beach club. If he did not know something he would call and ask.
Verified traveler
Liked that it was a quiet place and situated in an area that you can go to places easily.
Would suggest more curb appeal to the entrance.
Would suggest more curb appeal to the entrance.
Savage
Beautiful Jr Suite with lots of space; large bathroom! The bed was comfortable, the A/C worked well and it was spotless! Obviously there was a lot of thought and love put into this hotel and the owners should be proud. Nice \"zen\" area near the lobby.
Unfortunately we were only on a quick one night stop on our way to Bacalar and had to leave before breakfast was served, but the menu and the breakfast area looked pleasant.
We will definitely come back and try it again when we have more time to spend.
Unfortunately we were only on a quick one night stop on our way to Bacalar and had to leave before breakfast was served, but the menu and the breakfast area looked pleasant.
We will definitely come back and try it again when we have more time to spend.
Tracey
A great gem in the city!
Zendero Tulum totally undersells itself when describing on Hotels.com It had amazing service, close to the nightlife and a great breakfast options! I would definitely stay here again =)
John
Zendero - Si Si!!
Clean new hotel with excellent complimentary breakfast, choice of 5 entrees with fresh squeezed juice and coffee. Friendly and helpful front desk staff (especially Ava) and waiter at breakfast. Clean minimalist room with excellent shower and sink area. Only recommendation would be add a small chair to room as no where to sit other than bed; room small but adequate and comfortable. Wide range of options on TV including netflix for those guests looking for languages other than Spanish.
Mehmet
First the good: modern and stylish, good location, good breakfast. Not so good: small rooms, poor internet connection. Really bad: the hotel does not have a generator. After a windy day the electricity went down in Tulum. Even small restaurants had their lights on with a generator. I assume this was not a rare event. However at Zendero we had a night with no electricity and no water. They should have reimbursed everyone for that night but the excuse was that it is a new hotel and did not have time to install a generator.
Verified traveler
Tucked into an alley, room with view of wall 9 feet away. Staff could not work TV, security questionable. Breakfast room too small to accommodate number of patrons, breakfast did not match description on menu. No elevator visible, pool on roof up three flights of stairs.
Verified traveler
Hotel is tucked into an alley, balcony with view of wall 9 feet away, staff could initially not work the TV. Room security questionable. Breakfast room too small to accommodate number of patrons, cooked to order but breakfast did not match description on menu. No elevator that I could find, pool up three flights of stairs.
Verified traveler
Good service and clean
Rooms too small
Didnt like locación
Overptriced
Rooms too small
Didnt like locación
Overptriced
Sean
Little Gem
Good location for downtown Tulum. Rent a bicycle and ride to the beach, cenotes or downtown. Very nice breakfast.
Verified traveler
A modern new facility.Lovely rooftop pool. Nice breakfast included. The location in town is excellent as it is near stores, markets and restaurants. Located just 3 km from beach area which you can reach easily on the bikes they have there. Fre parking in the area and several car rental places and taxis less than a block away.
Verified traveler
Lovely facility, well built, sound proof, good breakfast, great location.
Verified traveler
The rooms are very nice and clean . The staff is super nice. The breakfast is delicious.
Location & surroundings
Zendero Tulum
Calle Venus Oriente Super Manzana 27, Tulum, Mexico
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Zendero Tulum
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