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Live Tulum

Riviera Maya / Playa del Carmen · Mexico

C/Andromeda Oriente Manzana 18 Lote 3View location

8.8/10Excellent690 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.8/108.8
Condition9.0/109.0
Location8.8/108.8
Neighborhood8.2/108.2
Amenities8.6/108.6
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Photos are not available for this hotel yet.

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Live Tulum

Enjoy amenities such as an outdoor pool, terrace, and garden at this centrally located Tulum guesthouse. Benefit from complimentary Wi-Fi and tour/ticket assistance. Additional amenities include luggage storage and ATM/banking services. A roundtrip airport shuttle is available (surcharge applies) 24 hours a day, and free self-parking is provided onsite.

Relax in one of the 18 air-conditioned rooms, each featuring a minibar and private balcony. Stay connected with complimentary Wi-Fi and enjoy the private bathrooms stocked with complimentary toiletries and hair dryers. Livetulum is conveniently located within a 5-minute drive of Tulum National Park and Gran Cenote.

This guesthouse is 1. 9 miles from Tulum Mayan Ruins and 3. 3 miles from Tulum Beach.

Read more about this hotelShow less

With a stay at Livetulum, you'll be centrally located in Tulum, within a 5-minute drive of Gran Cenote and Tulum National Park. This guesthouse is 1.9 mi (3 km) from Tulum Mayan Ruins and 10.4 mi (16.8 km) from Xel-Há Park.

Make yourself at home in one of the 18 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Featured amenities include luggage storage and ATM/banking services.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Concierge
Entertainment
Beach services
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 100.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
    • The property is professionally cleaned.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 1:00 PM. The front desk is staffed during limited hours. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 29 (exact amount varies) at check-out.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 99 per person (one-way)
    • Cleaning supplies fee: USD 20 per week

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Dos Aguas Park 0.9 km / 0.6 mi
Hunab Lifestyle Center 1.2 km / 0.8 mi
Hospital de Tulum 1.5 km / 1 mi
Jaguar Park 1.6 km / 1 mi
Cenote Calavera 1.9 km / 1.2 mi
Tulum National Park 2.4 km / 1.5 mi
Tulum Tower 2.4 km / 1.5 mi
Temple of Doom 2.4 km / 1.5 mi
Tulum Mayan Ruins 2.7 km / 1.7 mi
Jaguar Viewpoint Tulum 3.3 km / 2.1 mi
Casa del Cenote 3.3 km / 2.1 mi
Temple of the Frescoes 3.3 km / 2.1 mi
Temple of the Descending God 3.4 km / 2.1 mi
Área de Protección de Flora y Fauna Jaguar 3.5 km / 2.2 mi
Holistika Art Walk 3.7 km / 2.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 18
  • hotel
  • Wi-fiExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Live Tulum

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Live Tulum

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Live Tulum

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Live Tulum

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Live Tulum

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Live Tulum

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Live Tulum

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Live Tulum

8.8
Excellent
690 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
9.0 /10
Location
8.8 /10
Neighborhood
8.2 /10
Amenities
8.6 /10
100 reviews shown
8/10
Excellent
26 Feb 2026
Heather
It’s a nice little boutique hotel right in the center but fairly quiet and nice staff. Feels like real Mexico it’s basic but it’s fine for the price if you just need a night or two to get settled.
Self
10/10
Exceptional
03 Feb 2026
Nigel
Lovely staff, clean complex and swimming pool. Room very spacious and comfortable.
Leisure Partner
6/10
Pleasant
02 Feb 2026
Amy
This is exactly what you think it is: An economical option to stay in if you are feeling cheap. I paid about $50 for one night in a \"suite\" room and despite my negatives below, I think that's still a reasonable price. I actually think that for that price, these things are to be expected.
On the + Side: The gentleman at the front desk for check in was very nice. The property is very lovely and has great spots for reading and water at various locations that guests can use to refill their water bottles. The bed was comfortable, although after I saw the bath tub, I admit I was a little worried about bedbugs. There are about 8-10 off street parking spots, which are easy to use, and that's a plus in this part of Tulum. Walking distance of many restaurants and some shopping.

On the - Side: I was in Suite 2. I was tempted by the \"deep bath tub\" description for the suite, so it's my fault. But the tub was stained with mildew and I wouldn't sit on that! There was no tub spout, just a shower, which was dripping slightly all night. I got in the next morning to take a shower and the water just dumped down from the rainfall shower head. I felt like I was in my 20s again, living in a garbage apartment in San Diego, except the shower and bathtub there were better. The television wasn't really attached to the wall, the remote had no volume control, and the wifi did not work after 1 hr. One of the mugs was dirty. I should have stuck with the master suite or the swim up suite!
Self
10/10
Exceptional
10 Jan 2026
Chanel
The room was cozy and the hotel was close to many places within walking distance. I would definitely stay here again.
10/10
Exceptional
04 Jan 2026
Vladislav
Very nice place. Friendly staff
Leisure
2/10
Poor
09 Dec 2025
Kathleen
The only positive thing I have to say is the front desk person Pedro was the most accommodating and pleasant person we came in contact with.

Stayed only one night out of 14. The unit was completely filthy and neither of us could stay. As were there for 14 days we had to pay for another accommodation. And when we told the manager( or we think was the manager). He basically said. Sorry nothing I can do.


Unbelievable! And not in a good way!
Leisure Friends
10/10
Exceptional
22 Aug 2025
Vladislav
Very nice and amazing place My FAVORITE
Business_and_leisure
10/10
Exceptional
29 Jul 2025
Baruth
Good
10/10
Exceptional
25 Jul 2025
Emile Richard
Really nice rooms and really affordable. Would stay again.
Leisure Partner
10/10
Exceptional
18 Jun 2025
CLAUDIA
I love this little gem. Close to El Centro. Staff is always so accommodating.
Leisure Family
10/10
Exceptional
17 Jun 2025
Vladislav
Amazing 😻 place definitely coming soon back
Leisure Self
10/10
Exceptional
07 Jun 2025
CLAUDIA
Small beautiful gem
Leisure Friends
4/10
Poor
15 Apr 2025
Hilda Isabel
Charge a lot for clean the place
Leisure Partner
8/10
Excellent
13 Apr 2025
Kim
Very good overall, beautiful place! Rooms were spacious and had everything we needed, although we did have some trouble with our bathroom (toilet didn’t flush, and the shower didn’t always have hot water and the pressure was very intense) but overall we enjoyed our stay and would definitely consider coming back!
10/10
Exceptional
21 Mar 2025
Monica
Loved our stay here. The front desk guy is the best and so was everything about this place. We would definitely stay here again should we return.
Leisure Partner
4/10
Poor
12 Mar 2025
Cyril
Noisy property because of busy road, adjacent hotel rooftop and night clerk occasionally playing loud videos on his phone (who's upset when you ask him to turn it down). Also busted showerhead taking forever to heat up and spraying the whole bathroom. Would not book again.
Leisure Self
2/10
Poor
04 Mar 2025
LaTasha
This property was very dirty molded curtains dirty pool. Sheets were stained. The staff is lovely and the location is amazing. It's not clean .
Leisure Self
10/10
Exceptional
23 Jan 2025
Christine
LIVETULUM is a wonderful small hotel with a beautifully maintained pool. We loved being in a peaceful safe oasis.
Leisure Partner
10/10
Exceptional
21 Jan 2025
Jerry
Nice property and would stay here again but thought it had breakfast with it but it doesn’t.
Leisure Partner
10/10
Exceptional
18 Jan 2025
Mayumi
My husband and I started in this hotel for 2 nights and we loved it. The room was spacious and tastefully decorated. This is a clean, charming hotel in the relatively quiet area. It is convenient enough to get anything from a nice cafe for breakfast to rental bike store. Strong WIFI, new AC and hot shower are all helpful.
Leisure Family
10/10
Exceptional
02 Aug 2024
Nancy
Great place for reasonable price; Nice pool, walking distance to the center, clean, airy room with kitchen and breakfast nook, good A/C and ceiling fans. Very friendly, welcoming and helpful staff, especially Leo, whose warmth, hospitality and sense of humor made everything feel like home. Love this place! We’ll come back!
10/10
Exceptional
17 Jul 2024
steven

be back soon

we enjoyed our stay in Tulum and will be back to Livetulum soon
Partner
6/10
Pleasant
27 May 2024
peter
the hotel does not have working wifi, if you rely on wifi to connect, stream & communicate this is not the place to stay. clearly an in-house connectivity issue, no urgency to fix.. 4 nights, no wifi.
Leisure Self
10/10
Exceptional
16 May 2024
Murali
Very friendly staff and convenient to travel to downtown
10/10
Exceptional
01 May 2024
Thomas
The swimming pool, the nicely designed rooms
Business_and_leisure Friends
10/10
Exceptional
14 Apr 2024
Teresa
Excellent location close to great restaurants and easy to get on the roads to beach and out of town!
Leisure Partner
10/10
Exceptional
07 Apr 2024
Mari
Great price, nice and clean, walkable to most things, and close if using public transportation. The staff were helpful and resourceful.
Leisure Family
10/10
Exceptional
05 Apr 2024
Verified traveler

Best in Tulum

This place is a gem! Beautiful settings and the room is huge. Definitely worth the price. I will go back in a heartbeat!
Friends_and_family Friends
10/10
Exceptional
04 Apr 2024
Valerie
Lovely hotel with a clean pool. Good location near tour pick ups, restaurants and shops. Far from the beach
Leisure Self
8/10
Excellent
16 Mar 2024
Marisha

Great stay!

Great comfy room for a quick family trip in Tulum. Luis at the front desk (day) was awesome & super helpful. Great stay- took one star off due to not allowing a late checkout: we had a 2hr tour scheduled & would not be back by noon but the front desk guy (not Luis, different one) wouldn’t budge so we canceled your :(
Other then that excellent stay!
Friends_and_family Family
10/10
Exceptional
15 Mar 2024
Cheila
We loved our stay!!
Family
8/10
Excellent
08 Mar 2024
said
The hotel is easy to find rooms are clean
Except there were so many mosquitoes inside
And the AC is not very cold but over all its nice and enjoyed my stay there ans defn would stay again there
Leisure Partner
10/10
Exceptional
08 Mar 2024
stephen

I’d stay again!

Great location, off the Main Street so it’s quieter but next to everything in town and only a 15 bike ride to the beach. We rented bikes next door which was convenient. The staff were super nice, the rooms were super clean and comfortable. Nothing else I’d need (other than breakfast, which would have been awesome) but you do have your own kitchen so it works out.
Partner
4/10
Poor
12 Feb 2024
Katherine
Dirty room, rude front desk attendant. Wouldn’t recommend. Thank goodness we were only staying one night!!!!
Leisure Partner
8/10
Excellent
31 Jan 2024
Dariush

Ok for that price

For the price it's ok. Very basic. If you come from the US it's well below the average standard, yet above average US hotels price. I stayed two nights in January. Even then the a/c is not strong enough to cool down even if it is on 24/7. Parking is convenient. Walking distance to many restaurants and shops. Far from the beach.
Business Self
10/10
Exceptional
07 Jan 2024
Jean
Clean beautiful rustic property. Very cute room! Comfortable bed and pillows. Short walk from downtown but just far enugh away for a peaceful sleep. Lots of great restaurants and shops nearby. I wouldn't hesitate to stay here again. The wifi wasn't working but we were able to install isim cards for internet connection.
Leisure Family
2/10
Poor
05 Jan 2024
Ambour
I don’t normally leave negative reviews but this experience was the most frustrating experience I’ve had in quite a while.

To start, when we checked in, we were told there was no wifi in the hotel and that there was no air conditioning. This is at odds with what amenities it shows the hotel having on the listing. If we had known that there would be no wifi or AC (in a tropical climate, mind you) we would NOT have booked the room.

It was really late when we checked in so we had to wait until the next day. When we approached the concierge about the lack of amenities, he says the wifi is down everywhere in that location (which wasn’t true because we were able to get wifi at a place 1/2 a mile away). When we asked about the AC, he holds up a remote to turn on the unit in our room. What good is that going to do us to get ac if you’re keeping the remote to the ac in the room, behind the desk??? So we had to sleep in sweltering heat for a night because they didn’t want to give us the remote to one wall ac unit that looked incredibly old.

The worst part is that, after checking out early, due to the lack of amenities advertised, they did not refund us for the 3 nights we didn’t stay so we ended up having to pay for 4 nights when we only stayed one. Awful customer service on top of it being incredibly loud and the room being outdated.

Not worth the money AT ALL. Do not stay here, there are much better options nearby.
Leisure Partner
10/10
Exceptional
15 Feb 2023
Adam
The staff here was great. Nice rooms. Clean and eco friendly. Great central location
Leisure Self
10/10
Exceptional
25 Nov 2022
John
Excellent room value, centrally located. One block from cheap collectivo rides. Staff super friendly and accommodating. Our room had, kitchen area, balcony. Would absolutely stay again.
Leisure Partner
2/10
Poor
23 Nov 2022
Elizabeth
They wanted to charge me more because it was four of us even though I had reserved a room for 4
Leisure Family_with_children
10/10
Exceptional
14 Nov 2022
Aneta

Just perfect

It is a perfect spot. Really!! Beautiful, calm with exceptional stuff. I wish we stayed there longer!
Friends_and_family Friends
10/10
Exceptional
06 Sep 2022
Jorge Evert
the property is beautiful an clean. Thomas was very helpful and the rest of the staff were too. The property is close to everything you can't go wrong with the location.
Leisure Partner
10/10
Exceptional
24 Jul 2022
Larissa
Excellent place!!! Staff polite and friendly! Room excellent. Close to everything! Amazing!!
Partner
6/10
Pleasant
19 Jul 2022
Jennifer
Before arriving to Livetulum I had high expectations based on all the reviews I had read. Arriving there, this hotel did not meet my expectations. The hotel was not well kept. The pool was always dirty. The service at the front desk was not the greatest either. The hotel does have a beautiful setting but it is not well kept.
Leisure Partner
10/10
Exceptional
29 Jun 2022
Armando
Property is beautifully maintained and secure. It is a block from the main roads, near 2 supermarkets and a plethora of restaurants and shops. There is a bus station to the beach a block away. Highly recommend and will surely be back.
Leisure Self
8/10
Excellent
14 Jun 2022
Joi P
Not a bad experience.
Leisure Self
10/10
Exceptional
29 May 2022
Contessa Isha
The property location will catch you off guard because its located on a corner but doesnt seem like a hotel would be there. Its close to everything downtown. Great restaurants shopping , me and my hubby had a lovely time. The room with the swim up was really awesome.Cleaning crew very nice and staff nice and friendly. Although the late night gentleman didnt speak much english we still got what we needed. It gives you a homely vibes feeling that you want to stay a few extra nights.
Leisure Partner
10/10
Exceptional
29 May 2022
Monika
Livetulum was a block away from the main avenue, but quiet. The place was clean and consisted of one room with a semi-separate space which included a sleeping couch, a small dining area, and a small kitchen. You can cook. They have free water downstairs to fill water bottles. The staff are extremely friendly and the price was great. I'd stay there again anyday.
Leisure Family
10/10
Exceptional
15 Apr 2022
Gabriela

close to amenities

great location, close to amenities:rental car, supermarket, food, bars, etc
Partner
10/10
Exceptional
09 Apr 2022
Antonia
Friendly,great location,very clean.
Leisure Family
10/10
Exceptional
16 Mar 2022
David
Great stay, awesome room. Mine was on the first floor (ask for this) and walks directly out to the pool. Great value, highly recommend!
Leisure
10/10
Exceptional
11 Mar 2022
Adrian
It was close to downtown without being in downtown with all the music and noise. Also it was close to the supermarket to get some items for the condo.
Leisure Partner
10/10
Exceptional
09 Mar 2022
Charvon Twanna
The staff was very helpful and accommodating
Leisure Partner
6/10
Pleasant
09 Mar 2022
Peter
Our reservation stated breakfast while the hotel does not offer breakfast. We also got a smaller room than what was advertised.
Leisure Partner
10/10
Exceptional
07 Jan 2022
Rose
Great service and beautiful hotel, near everything ! Amazing stay!
Leisure Partner
10/10
Exceptional
24 Dec 2021
Jeffrey
Enjoyed my stay at Live-Tulum very much. Leo, at the front desk, was kind and very helpful.
Leisure Self
10/10
Exceptional
22 Nov 2021
IRMA
The rooms very comfortable. The restaurants are around the corner. I would stay there again.
Business_and_leisure Partner
10/10
Exceptional
04 Oct 2021
Kia
This place is so great! The room itself is really beautiful, clean, and a nice balcony to see the pool and surrounding area. The staff is also really nice and accommodating. The pool is so beautiful, clean, and refreshing.

I stayed here for a week to work remote. The room has a great table to work from and the wifi was pretty reliable. It dropped out a few times but mostly late at night when I was done working. Only warning is that there is construction next door that probably won’t end for another year and from 10 to 5 there is sometimes constant jack hammering which is very loud especially if you are on conference calls.

It’s located right next to the main strip of restaurants so you can easily walk to all of the restaurants. You can also easily rent a bike next door and bike to the beach.

I was also traveling solo so safety was important. At 10 PM they close the main entrance so no one can get in without passing the Guard. It was also one block off the main road and well lit at night to walk back alone.

Highly recommend this place!
Business_and_leisure Self
10/10
Exceptional
24 Aug 2021
Juan
They were always generous and happy to provide their services. 😉👍
Leisure Self
10/10
Exceptional
05 Aug 2021
Verified traveler
Buena localización y muy amables las personas que trabajaban. Si toca un cuarto del primer nivel, van a escuchar todo lo que muevan en el piso de arriba (arrastrar sillas, muebles, etc). Lugar seguro y cama cómoda.
Leisure Partner
10/10
Exceptional
22 May 2021
Eva

Perfect

Such a cute place. Pool was excellent and it was very clean. Close to restaurants without it being in a loud area. Although there is construction happening right next door I didn’t hear any of it. Water wasn’t too warm in the shower but that’s about all the complaints I have .
Friends_and_family Family
4/10
Poor
13 May 2021
Vilma

Disappointed

this second stay at Livetulum wasn’t great. There’s no longer complimentary breakfast which is ridiculous at the this stage of vaccination. No free bikes to use, mini fridge didn’t work, staff was not friendly, neither were they mean. They were aloof. Disappointed since I very much enjoyed my Jan 2020 stay.
Self
10/10
Exceptional
11 May 2021
Verified traveler
Great location, staff was AMAZING, very clean, quiet and super cute. Can’t wait to go back!!
Leisure Partner
10/10
Exceptional
10 May 2021
Verified traveler
We loved our stay at LIVE the staff is amazing and so kind. The property is very clean, quiet and super cute. Great location to the city and a bike ride to the beach. The pool comes in very handy after a long day at the beach. We loved our stay so much we extended our trip another 3 days. We can’t wait to come back and will for sure stay at LIVE again.
Leisure Partner
4/10
Poor
10 May 2021
Verified traveler
Just diferent but old hotel with no services, all run down.
Leisure Family
10/10
Exceptional
21 Apr 2021
Verified traveler
Very close to everything but quiet for sleeping
Leisure Friends
10/10
Exceptional
07 Apr 2021
Verified traveler
I like the decor and the location to location shops and restaurants.
Leisure Self
10/10
Exceptional
04 Apr 2021
Verified traveler
The staff were very helpful I will tell all my friends about live Tulum
Leisure Family
8/10
Excellent
31 Mar 2021
Verified traveler
The hotel was nice it gave you the Tulum vibe. Everyone was friendly and helpful. It’s in a great location right near the main streets
Leisure Friends
10/10
Exceptional
17 Mar 2021
Verified traveler
It's a nice hotel, rooms are beautiful, great location that is close to everything. Staff is very friendly and helpful! Couldn't ask for more.
Business_and_leisure Self
10/10
Exceptional
13 Mar 2021
Verified traveler
Muy buen lugar excelente todo muy limpio y seguro
Leisure Friends
2/10
Poor
06 Mar 2021
Verified traveler

Worst hotel in Tulum

Horrible is an understatement. There was extreme construction going on at the property with a literal hack hammer going off all day until 6pm making it impossible to sleep, work or enjoy the room
Business
10/10
Exceptional
13 Feb 2021
Verified traveler
Really pretty room with lots of great shabby chic detail. We had a poolside room which was really lovely especially at night when the pool changes colors. Disappointing was that there is no cafe or even vending machine onsite. The location is quite good, so this wasn’t a big deal. Leo, who was on in the evening, was friendly and helpful.
Leisure Partner
8/10
Excellent
20 Jan 2021
Juan
Es un lindo lugar y acogedor sin duda volvería a llegar este cómodo hotel.
Leisure Family
10/10
Exceptional
18 Jan 2021
Verified traveler
Conveniently located to all good things in Tulum. Good size room. Definitely gives the feel of Mexico
Leisure Self
10/10
Exceptional
08 Jan 2021
stephanie
Very very nice hosts.. it was very ckean, spacious nd reasonably priced.
Leisure Family
8/10
Excellent
26 Dec 2020
Verified traveler
Owner is attentive, place is very neat and organized
Leisure Partner
10/10
Exceptional
17 Dec 2020
Verified traveler
The staff was extremely friendly and responsive. The location was very convenient.
Business_and_leisure Self
10/10
Exceptional
28 Nov 2020
EdwardR
Great location. Very clean. Very helpful service. I would highly reccomend
Business_and_leisure Self
10/10
Exceptional
09 Nov 2020
Tabitha
Loved the location, the room was very spacious and love that the rooms have a nice balcony (mine overlooked the pool). Mostly tho, I loved the people. The staff was very warm and welcoming. As a solo traveler and first time traveler to Mexico, I wanted somewhere safe and this hotel answered the call. The bolt the front door at night and someone is present to let you in should you stay out late. It was great and I extended my stay due to the comfort. WiFi was perfecto!
Self
2/10
Poor
02 Nov 2020
Tatiana

Worst place ever! DO NOT book this place!!!

Looks can be decieving. This property has construction going on right next to their hotel. They take no responsibility for the inconvenience of the horrendous amount of noise and vibration going on at the hotel. They actually completely ignored my request to discount the room for the inconvenience of what felt and sounded like a earthquake was happening from 8:15am to 7pm daily. In the pool you could feel the vibrations going through your body, and it wasn't a good feeling. Even if you leave all day, the noise will still be there when you return because they work until the sun goes down. This is an over-priced, garbage piece of property that I will never recommend to anyone coming to Tulum. This kind of noise level would be illegal in Canada. The construction obviously just started so this place will have issues for atleast a year. See photo below. I wish they allowed videos as I have proof of this but they won't let me send it to them.
Friends_and_family Friends
8/10
Excellent
01 Nov 2020
Lori

Nice with a few inconveniences

We were told breakfast was included, but in fact there is no restaurant or food on site due to covid. There was also no tv due to there had just been a hurricane a week prior to our visit, but they did have good WiFi. There is also work being done next door where a backhoe/jackhammer is breaking up rocks which is a little loud but we ignored it after a while and staff was very apologetic. With all that being said, we very much enjoyed this facility. The staff was great. The guy working at night was very helpful even with the language barrier. They have a pool in a lush garden setting. They are eco friendly and refill the shampoo and body wash which were both amazing. All in all we enjoyed our stay and would definitely stay at Live Tulum again.
Partner
10/10
Exceptional
07 Oct 2020
Brigitte
Really enjoyed the location of hotel. Close and in walking distance to shops and restaurants. Staff was super friendly. I would recommend Livetulum to friends and family.
Leisure Friends
10/10
Exceptional
14 Sep 2020
Socorro

Jungle experience with pool, jacuzzi and AC

It was a great stay. Reception people was excellent and good room. Quiet, clean and big.
Friends_and_family Family
10/10
Exceptional
08 Sep 2020
DanielC
LiveTulums location is great...its at the crossroads to the beach, cenotes, restaurants, and supermarket...the rooms are clean and staff put an enphasis on sanitary (covid)...and thank you to ezequiel he gave us tips on where to go visit and eat,very friendly..gracias ezequiel!!
Leisure Partner
8/10
Excellent
15 Aug 2020
Jada

Very Cute

Hotel check in/out was easy! Not too much English but very helpful. Loved my room and balcony overlooking the pool. Very close and walkable from everything in town. Stayed just for one night! They have an atm right outside which was very convenient.
Self
10/10
Exceptional
13 Aug 2020
Antonio
Todo estuvo perfecto !! Staff , habitacion, alberca,locacion,gracias !!! Volvere !!!!
Leisure Self
4/10
Poor
17 Jul 2020
Gianncarlo Marcello
Not hot water and not breakfast as advertised.. they put the excuse of covid but I don’t Believe them.
Partner
6/10
Pleasant
23 Mar 2020
RJR
we were unable to arrive and enjoy the property due to the coronavirus, we are able to use our hotel days on a future trip when the world allows, excited to hopefully get down to Tulum and enjoy the accommodations we had originally reserved with this property.
Business_and_leisure Partner
8/10
Excellent
15 Mar 2020
Demma94
The property was nice overall but lacked amenities and inventory of necessities like ironing boards and bicycles. TV also did not work. As a whole I would book again.
Leisure Family
8/10
Excellent
03 Mar 2020
Janae
Love the size of the room and the apartment feel with the kitchen. Love the free water and AC. Overall worth the price.
Leisure Friends
10/10
Exceptional
21 Feb 2020
Peggy

Perfect!

LiveTulum was great! Friendly and helpful staff...their beach club and restaurant recommendations were on point and led us to some of our favorite experiences while in Tulum! The room was clean, spacious, comfortable, and well decorated (we had a first floor swim-up, though we ended up not using the pool, since we were gone during the day when there would have been some sun). Great experience, especially since so reasonably priced. I would definitely return!!
Friends_and_family Friends
8/10
Excellent
20 Feb 2020
Sheen
It was a quiet area- great for sleeping. Free use of bicycle with a $50 deposit that is returned to you when you check out. Free breakfast each morning- not a wide selection of food.
Leisure Partner
10/10
Exceptional
20 Feb 2020
Lauren
The staff at livetulum were very helpful and nice. I appreciated the breakfast they provided every morning and how quiet the property was. The bikes they provided were a great addition to our stay as well. The only negative things I would say about the hotel was the wifi was a little slow and they didn't provide face towels only hand and large bath towels. But other than that I loved everything else about this hotel and would definitely stay again.
Leisure Partner
8/10
Excellent
16 Feb 2020
Randy
The room itself was clean. The pool could use a regular cleaning as it was full of leafs etc. The provided breakfast was nice with friendly service. There was a power outage on the morning of departure so we were unable to use hairdryer, hot water and any electrical related task. Was noisy during the day and over night from time to time.
Partner
2/10
Poor
15 Feb 2020
C

POOR RUN DOWN HOTEL

Quite a run down hotel in the outskirts of the city. Big rooms, and clean. But it is clear that the images online does not show reality and this entire hotel need a renovation.
Although what really really was the worst was:
1. The bikes, these rusty almost-falling-a-part bikes that they advertise they have, first they charge a 50$ deposit each although they are SO BAD. Not a hold, but a charge.
Second, we had to change bike 4 times due to it falling apart. My wheel broke in one of the sights and I had to walk in 40 degrees heat with the bike all the way back to the hotel which ruined my day and not even an apology.
Also the woman in the reception kept arguing for no reason instead of giving a new bike!
2. The woman in the reception HAS SUCH AN ATTITUDE. I CANNOT BELIEVE YOU PUT HER AS FRONT OF HOUSE!
And to top it off when we left and were in such a hurry. We asked if she could call a taxi, she mumble something, look down at her phone, clearly not calling one, and just says, there are no available.
We walk out the door and it takes one minute to grab a taxi. WHAT A SERVICE RIGHT!

STAY AWAY FROM THIS POOR RUN HOTEL!
Friends_and_family Friends
10/10
Exceptional
12 Feb 2020
amy

Feels like home :)

We had a fantastic stay at livetulum. The staff were friendly, and helpful. No issues with anything. Easy check in, delicious breakfast. We loved the free rental for the bicycles that we used everyday!

Will definitely be back to Tulum and booking with LiveTulum for next time.

Thank you again!
Partner
10/10
Exceptional
12 Feb 2020
Verified traveler
I loved how close we were to restaurants and the beach wasn’t far at all. Coba ruins is about a 40 minute drive as well as xel ha. Taqi tacos around the corner will have you coming back for more every night. Room was very clean and quiet. Housekeeping couldn’t have been better. Next trip to Tulum I will be back !
Leisure Partner
8/10
Excellent
08 Feb 2020
Verified traveler
Really nice and helpful staff, gave good recommendations for things to do around. Breakfast and bike rental included, so a pretty good deal. Well located and clean. Only downside was the very soft mattress and our terrace door wasn't working properly and wasn't fixed despite multiple reminders.
Leisure Partner
10/10
Exceptional
08 Feb 2020
Verified traveler
Beautiful breakfast, lovely room, fantastic staff! Especially Jessie & Wendy!
Leisure Partner

Location & surroundings

Live Tulum
C/Andromeda Oriente Manzana 18 Lote 3, Tulum, Mexico

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