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Hotel Biwa Tulum
Riviera Maya / Playa del Carmen · Mexico
Calle Bubulek Entre AvView location
9.2/10Excellent222 Reviews
Cleanliness9.8/10 9.8
Service9.4/10 9.4
Comfort9.0/10 9.0
Condition9.4/10 9.4
Neighborhood8.8/10 8.8
Amenities8.8/10 8.8
See all ratings- Business hotels
- Hotels with charm
- Beach hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Biwa Tulum
Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and concierge services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). A complimentary cooked-to-order breakfast is served on weekdays from 7:30 AM to 10:00 AM. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and iPod docking stations.
49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Distances are displayed to the nearest 0. 1 mile and kilometer.
Show less
Dos Aguas Park - 0. 9 km / 0. 6 mi- Hospital de Tulum - 1. 3 km / 0. 8 mi- Cenote Calavera - 1. 8 km / 1. 1 mi- Temple of Doom - 1. 8 km / 1.
1 mi- Hunab Lifestyle Center - 2 km / 1. 3 mi- Tulum National Park - 2. 2 km / 1. 3 mi- Tulum Mayan Ruins - 3. 4 km / 2. 1 mi- Gran Cenote - 3. 7 km / 2.
3 mi- Casa del Cenote - 4 km / 2. 5 mi- Temple of the Frescoes - 4 km / 2. 5 mi- Temple of the Descending God - 4 km / 2. 5 mi- Tulum Beer Spa - 4. 8 km / 3 mi- Tulum Letters - 4.
8 km / 3 mi- Playa Ruinas - 3. 7 km / 2. 3 mi- SFER IK - 5 km / 3. 1 mi. The nearest airports are: Tulum Intl. Airport (TQO) - 41. 1 km / 25. 5 mi Cancun Intl. Airport (CUN) - 117. 9 km / 73.
2 mi The preferred airport for Biwa Tulum is Cancun Intl. Airport (CUN).
A stay at Biwa Tulum places you in the heart of Tulum, a 4-minute drive from Gran Cenote and 6 minutes from Tulum Mayan Ruins. This hotel is 1.8 mi (2.8 km) from Temple of Doom and 4 mi (6.4 km) from Playa Paraiso.
Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and minibars. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Beach services
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Events/parties not allowed
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 7:00 AM to 10:00 PM.
- Only registered guests are allowed in the guestrooms.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. The front desk is staffed during limited hours. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 011-025-001889/2026
-
Minimal age
18
-
Optional fees
- Fee for local cuisine breakfast: approximately USD 8 to 15 per person
- Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 25.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Dos Aguas Park
0.9 km / 0.6 mi
Hospital de Tulum
1.3 km / 0.8 mi
Jaguar Park
2 km / 1.2 mi
Cenote Calavera
2 km / 1.2 mi
Hunab Lifestyle Center
2 km / 1.3 mi
Temple of Doom
2.8 km / 1.8 mi
Tulum National Park
3 km / 1.9 mi
Tulum Tower
3.1 km / 1.9 mi
Holistika Art Walk
3.6 km / 2.2 mi
Tulum Mayan Ruins
3.7 km / 2.3 mi
Gran Cenote
3.9 km / 2.4 mi
Temple of the Frescoes
4 km / 2.5 mi
Acceso al Parque Jaguar
4 km / 2.5 mi
Casa del Cenote
4 km / 2.5 mi
Temple of the Descending God
4 km / 2.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2018
- Total number of rooms: 14
- Number of floors (main building): 3
- Twin rooms: 4
- Double rooms: 6
- Junior suites: 4
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- City centre
Show 69 more facilities & services
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Beach
- Entertainment Area
- Wheelchair-accessible
- Car park
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wi-fi
- Car hireExtra charge
- Transfer serviceExtra charge
- Secure parking
- Airport ShuttleExtra charge
- Room service
- Laundry service
- Bicycle hire service
- Multilingual staff
- 24-hour security
- Air conditioning in public areas
- Hotel safe
- Lift access
- Terrace
- Bicycle storage
- Hotel’s own bike shop/workshop
- Concierge
- Sun terrace
- Gym
- Luggage room
- Dining area
- Clothes dryer
- Private pool: 1
- Bikes available: 10
- Towels and bed linen
- Café
- Bar
- Restaurant
- Non-smoking area
- Poolside snack bar
- Banquet hall
- Show cooking
- Air conditioning in Restaurant
- Breakfast room
- Conference room: 1
- Meeting room: 1
- PrinterExtra charge
- PhotocopierExtra charge
- Business centre
- Audio-visual equipment rental
- Outdoor freshwater pool
- Sun loungers
- Massage
- Breakfast
- Breakfast buffet
- Breakfast served to the tableExtra charge
- Hot breakfastExtra charge
- À la carte lunch
- Set menu lunchExtra charge
- BrunchExtra charge
- Snacks
- LGTBIQ friendly
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
- Online check-in
- Fitness
- Billiards
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
JUNIOR SUITE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: JSU.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE CITY VIEW QUEEN BEDJUNIOR SUITE • CITY VIEW QUEEN BEDJSU.CV-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- CITY VIEW QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
JUNIOR SUITE CITY VIEW QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- CITY VIEW QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.CV-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN Accesible DeluxeTWIN • Accesible DeluxeTWN.H6-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
TWIN Accesible Deluxe
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Room code: TWN.H6-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
DOUBLE CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
DOUBLE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 28 m²TWN.ST
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Kitchenette
- Internet access
- TV
- Hairdryer
- Shower: 1
- Kitchen utensils, plates & cups
- Bikes Available: 5
- Fitness room
Show all 26 amenities
- Outdoor swimming pool
- Housekeeping
- Fan
- Desk
- Toiletries
- Alarm clock
- Cot on demand
- Wi-fi
- Disability-friendly bathroom
- Wheelchair-accessible
- French Balcony
- Balcony
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Tea and coffee making facilities
- Microwave
- Mini fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
TWIN STANDARD
Room photos
7 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Kitchenette
- Internet access
- TV
- Hairdryer
- Shower: 1
- Kitchen utensils, plates & cups
- Bikes Available: 5
- Fitness room
- Outdoor swimming pool
- Housekeeping
- Fan
- Desk
- Toiletries
- Alarm clock
- Cot on demand
- Wi-fi
- Disability-friendly bathroom
- Wheelchair-accessible
- French Balcony
- Balcony
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Tea and coffee making facilities
- Microwave
- Mini fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room WITH BALCONYRoom • WITH BALCONYROO.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Biwa Tulum
Room WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Biwa Tulum
100
reviews shown
Rogelio
Did not have breakfast but will next time
AH FOON
Clean room and friendly staff.
David
Great deal
Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
Marguerite
Great place to stay in Tulum
Loved my room Great layout with plenty of room for luggage and moving around. Very clean.
Comfortable bed and pillows. Lovely pool and roof top bar with sitting area
Walking distance to the main shopping and restaurant area
Friendly and helpful staff
Would definitely stay again
Comfortable bed and pillows. Lovely pool and roof top bar with sitting area
Walking distance to the main shopping and restaurant area
Friendly and helpful staff
Would definitely stay again
Oscar
The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
Ofelia
Nice
Paul
Would stay again
Matthew
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Deon
Back at Biwa!
This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Nicole
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Philip
Front desk personal were wonderful, from check in , to answering questions, to check out.
Nicolette
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Michael
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
George
Room and staff were great.
Television was a bit difficult to mange but that was minor.
Overall we enjoyed our stay.
Television was a bit difficult to mange but that was minor.
Overall we enjoyed our stay.
rohit
The hotel met all our needs. Excellent. Thanks.
Edith
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Jared
Good stay
Happy with our stay, everything as expected.
Ekaterina
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Brian
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
lakisha
Carlos was such a great host!
Nigenda
I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
Bridgett
This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
Bill
Pleasant stay
The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.
Vannaroth
Very nice condo, big space, and it was walking distance to a few eats.
Ruben
I traveled with my family (2 adults and 2 kids) and we stayed in a 2 bedroom suite. The space and rooms were great. The hotel is located in a busy and noisy street so just bring your earplugs. I would stay there again.
Kieron
Very lovely staff and an immaculately clean hotel. Spotless. Shame the rooftop bar is closed.
Cécile
Bon séjour appartement spacieux, mais. Bruyant. Hôtel central bon rapport qualymrix pour Tulum Pueblo.
Patricia
Stayed here for the great reviews on the hotel and previous reviews were right. Totally recommend for a comfortable, clean with good water pressure, comfly beds and decor
Janet
Service was really good, clean facilities and close to everything in downtown
Adine
It was a good stay
joseph
Passing through tulum
Biwa hotel is a very nice hotel very clean,
Big high ceiling room with awsome shower
The fridge needs improvement but the room was great with cold ac. The staff are amazing hotel has their own rental car wich made it better than taking taxis. The roof top has a nice view but the pool was excellent to just hang out play some music and have some drinks.
Big high ceiling room with awsome shower
The fridge needs improvement but the room was great with cold ac. The staff are amazing hotel has their own rental car wich made it better than taking taxis. The roof top has a nice view but the pool was excellent to just hang out play some music and have some drinks.
MOHAMED
The hotel was simply good. We a family of 4 stayed in a one-bedroom suite and it was a great stay. Would highly recommend it.
Verified traveler
Loved our junior suite, spacious and clean.Bathroom is great,no problem with hot and cold shower. Staff is really nice,and helpful.The best thing is that you can have a rental car on the spot no hassle at all and parking is right on the property. Location is good,everything is walking distance:bank ATM and currency exchange market is about a 5 minute walk. Safe place,too.Overall it's one of the accommodations I highly recommend.
Gautier
Altamente recomendable
Un hotel muy limpio y moderno.
Una de las mejores opciones en Tulum.
Una de las mejores opciones en Tulum.
Verified traveler
Close to downtown, very friendly and accommodating staff, very nice pool
Verified traveler
Walking distance to restaurants and safe.
Verified traveler
Lots of choices in downtown Tulum but Hotel Biwa is absolutely beautiful (rooms are new and stunning). I am a U.S tourist and the staff go above and beyond to help you with excursions and any transportation you may need, talk to Carlos as he leads the logistics and speaks perfect English as well as Spanish, great guy as well. Overall great experience, hotel is in great safe location close to most restaurants and attractions. As a solo traveler had no issues walking back and forth at night from the hotel. With the stay!!
Verified traveler
The biwa was a great stay. Lovely staff. Lovely and clean property and also a great pool. I will stay there again for sure!
Verified traveler
Location
Verified traveler
Had an amazing experience. The staff is very welcoming and helpful. Rooms are spacious and clean. Breakfasts in the cafe are nice. Bar in rooftop is closed but we were still allowed to sit up there. Pool was small, but pleasing. 10/10 would return again.
Verified traveler
Nice hotel, nice staff.
Verified traveler
The hotel is really nice, but the location is in the GHETTO! The hotel has no parking other than 3 parking spots in front of the hotel.
Verified traveler
This hotel is a great deal for the price. The staff was very friendly, the room and pool were clean. It’s literally blocks away from where all restaurants and bars are at. Overall a good choice if your looking for an affordable place to stay near tulum.
Ryan
Great stay in Tulum City
Very clean, very helpful staff, fast internet, good location
Verified traveler
An all around amazing experience. Sadly the rooftop bar was closed “because covid” but there was still access to the roof and at night it’s a sight to see. All around a very clean nice hotel I had an amazing time. TV had Netflix and the bathroom and shower were wonderful.
Verified traveler
Great small hotel with a friendly atmosphere. Restaurant is great, and staff is very knowledgeable about the area.
Tebey
As advertised.
The Hotel is as advertised. Within a 4 minute walk to downtown Tulum, and less than a 15 minute taxi to the beach. Staff were friendly and helpful when needed. they also spoke great English. There's free parking out front of the hotel, but not a lot of it. Only 5 spots actually. But there is street parking on two of the streets that surround the hotel. I had to park on the street a few times, and I was able to find a spot without problem.
My only criticism would be that the windows are very thin. And no I don't mean the walls. I could hear street noise very clearly through the bedroom sliding doors. Same goes for the windows above the beds in the second bedroom and the kitchen. We were on the 2nd floor (which is the 3rd floor for Americans) and were woken up almost several times a night because of street noise.
That being said, I would recommend this hotel cause of the value and service. We paid $115 USD per night for a 2 bedroom suite with kitchen. That's a good deal! Just make sure you ask for a room that doesn't face the main street.
My only criticism would be that the windows are very thin. And no I don't mean the walls. I could hear street noise very clearly through the bedroom sliding doors. Same goes for the windows above the beds in the second bedroom and the kitchen. We were on the 2nd floor (which is the 3rd floor for Americans) and were woken up almost several times a night because of street noise.
That being said, I would recommend this hotel cause of the value and service. We paid $115 USD per night for a 2 bedroom suite with kitchen. That's a good deal! Just make sure you ask for a room that doesn't face the main street.
Verified traveler
Staff at front were not good.
Roof bar and top not available.
Pool was a little tub.
Stayed one night and left ...please refund 2 nights because of this!
Roof bar and top not available.
Pool was a little tub.
Stayed one night and left ...please refund 2 nights because of this!
Verified traveler
This property was very nice and clean, and in a great location! Staff was friendly and accommodating.
Verified traveler
This hotel exceeded my expectations. The front staff speak both English and Spanish. The hotel is very new and very well constructed. We had a problem with our safe and the owner worked very quickly to fix the problem. The front desk staff was very friendly and helpful. Only negative is that because Biwa is located on the street there is some noise in the morning. All things considered, l highly recommend staying here!
Verified traveler
Excellent, small hotel slightly off the beaten path. Have stayed here multiple times and will continue to come back in the future.
Verified traveler
El lugar está en el mero centro de Tulum perfecto muy cerca de la playa muy limpio muy amables tienen una cafetería donde es muy limpio y muy amables lo mejor los cuartos hermosos la verdad si volveré ahí 🌟🌟🌟🌟🌟
Verified traveler
Good city stay
Good hotel if you want to stay in the city (Tulum). The commute, unfortunately is an issue. Tulum taxi is like the cartel, they will charge you $50-$60 one way to get back to your hotel after a night at the beach. If you have a car, then np. Hotel is clean, there is AC, service is good and friendly.
Verified traveler
I enjoyed staying here the room was clean and nice and the staff were very helpful in helping us find activities to do during our stay!
manuel
Didn't like that the wifi and TV didn't work the last two days of the stay. And we notified the staff still nothing happen.... didn't like bedbugs in the room 209.
Verified traveler
I really liked this hotel. Healthy food options, responsive staff, and very clean.
Verified traveler
The hotel looks like new, the staff is super friendly and speaks good english. They helped us with everything. The apartment was very spacious and comfortable. The cleaning was excellent. The rooftop area was really nice. We weren't spending much time in the pool, which was nice, but the water rather cold and the sun didn't shine in the pool area. We wish the pool was on the roof, but that is not what you could change now haha 😅 The location of the hotel is very good - close to the main road, restaurants, shops - everything in walking distance.
Deon
Fancy in Tulum
Wow! I'm definitely coming back to Tulum and I refuse to stay anywhere else except for BIWA. It was a pleasantly surprise. Extremely modern and clean, friendly staff, amazing restaurant with nice menu, and extremely close to everything. They provide bikes which is the beat way to get around. I'm used to modern, but can get with old school... so I was really impressed with the modernity.
CJ
The room had a/c tv with YouTube Netflix news etc the shower was excellent the room was excellent
Yessiree
Great place to stay just know that is a 15-20 mins drive from the street that has all the fun. Gabriela is at the front desk and she was super helpful. Francisco drove us everywhere and he also great! Staff is so nice, that you feel like you are home. Overall this was a good option!
Cons : the roof top bar is close & the hotel restaurant closes early.
Cons : the roof top bar is close & the hotel restaurant closes early.
Letticia
The room was nicely decorated and tge beds were comfortable.
The elevator was not wiped down from one day to the next (there were visible stains) during covid times I expect extra attention to highly transited areas.
The elevator was not wiped down from one day to the next (there were visible stains) during covid times I expect extra attention to highly transited areas.
Richard
Excellent hotel. Pool was nice and the rooftop was good. Would highly recommend.
Margaret
The Entire staff was very attentive and professional. Clean rooms excellent service.
Verified traveler
Great hotel and staff, wish the upstairs bar was open but I understand why it’s not
Verified traveler
Location and rooms were great. The best part of the property is the staff. Everyone was incredibly helpful and accommodating, especially Bani!
Heather
It’s nice and clean and good for the price. Right in the heart of city Center though so if you want to I think experience as the low fours all around you and that is a great option. It is walking distance to everything and the beach is a 10 minute bike ride for five minute taxi
Annie Q.
Great stay
Great location, free full service breakfast and the nicest staff.
Verified traveler
Great location..clean..staff was lovely. Restaurants right across the street plus an OXXO. Had a 2 bedroom suite with family
Verified traveler
Pleasant stay close to town
Cute little hotel within a few minutes walk to main town area. There are a few parking spots in front of the hotel, but we mostly parked on the street nearby which was fine. There are five different included breakfast options (I enjoyed the avocado/vegetables on toast option).
Patrick
Close to restaurants, friendly and helpful staff, bicycle rentals a nice touch, staff know the the area, staff quick to assist with any issues you may have, very cheerful.
Richard
Not worth the price. But nice enough
Super friendly staff and the room was extremely clean. Great breakfast and the bike rental was convenient.
The decor is very dated. Didn’t really look like that pics. I think you could find something better for their price and for that I wouldn’t stay there again. It just lacked something
The decor is very dated. Didn’t really look like that pics. I think you could find something better for their price and for that I wouldn’t stay there again. It just lacked something
Verified traveler
Thin walls; nice staff; authentic mex experience?
Please brace yourself for a long comment.
-Overall, the room itself was not great. (1) The soundproof effects of the walls and door were far from desired. We could hear the hustle and bustle on the streets quite easily. Our room was located right next to a suite and whenever the guests next door closed their door, it felt like our door was just being shut. (2) The air conditioner was very loud and the wind blew directly at our bed which was quite annoying. No matter how we adjusted it, it did not feel pleasant. As someone who is super sensitive to low temperature but slightly more tolerance to heat, I had to turn off the AC while sleeping. Luckily, we came in mid January, so it wasn't that bad. (3) The next thing was not nearly as discomforting, but I was bewildered by the fact that the shower only had half of a shower door, which resulted in an excessive amount of water on the ground after shower.
Cons: (1) The staff were pretty nice. (2) Our room was quite clean. (3) All the pictures of this hotel (e.g., rooms, interior, rooftop) looked very similar to the pictures. (4) The hotel was not far away from the main street so it was an easy walk to get to all the restaurants. (5) The flip side of the first two points for \"pros\" was that, it almost made me feel like I got to experienced the true Mexico a bit more (than staying in a nicer hotel or a resort). (6) Wifi was fast; we had no problem browsing websites.
Updates: Bikes were not free; breakfast now in lobby.
-Overall, the room itself was not great. (1) The soundproof effects of the walls and door were far from desired. We could hear the hustle and bustle on the streets quite easily. Our room was located right next to a suite and whenever the guests next door closed their door, it felt like our door was just being shut. (2) The air conditioner was very loud and the wind blew directly at our bed which was quite annoying. No matter how we adjusted it, it did not feel pleasant. As someone who is super sensitive to low temperature but slightly more tolerance to heat, I had to turn off the AC while sleeping. Luckily, we came in mid January, so it wasn't that bad. (3) The next thing was not nearly as discomforting, but I was bewildered by the fact that the shower only had half of a shower door, which resulted in an excessive amount of water on the ground after shower.
Cons: (1) The staff were pretty nice. (2) Our room was quite clean. (3) All the pictures of this hotel (e.g., rooms, interior, rooftop) looked very similar to the pictures. (4) The hotel was not far away from the main street so it was an easy walk to get to all the restaurants. (5) The flip side of the first two points for \"pros\" was that, it almost made me feel like I got to experienced the true Mexico a bit more (than staying in a nicer hotel or a resort). (6) Wifi was fast; we had no problem browsing websites.
Updates: Bikes were not free; breakfast now in lobby.
Verified traveler
Prior to my trip I had the opportunity to chat with Gabriella who is one of the employees of the hotel. She provided me with outstanding guidance which helped to plan my trip. Upon arriving at the facility we were greeted by the staff, and we worked with David and numerous others. They ensured that they knew our names and even surprised my boyfriend with a serenade and cake on his birthday.
The facility is clean and appears to have been renovated recently. They have bikes and rental cars that you can rent (which we did to go to Coba). They offer an amazing continental breakfast which is included. The site is in downtown Tulum so it’s close to eateries. I highly recommend this property.
The facility is clean and appears to have been renovated recently. They have bikes and rental cars that you can rent (which we did to go to Coba). They offer an amazing continental breakfast which is included. The site is in downtown Tulum so it’s close to eateries. I highly recommend this property.
Magdalena
Very nice clean hotel, recommend!
Verified traveler
I was very happy with my stay, and was very satisfied with everything. It was unfortunate that the cable TV service was down as the hotel was switching providers, but Netflix was made available for free and it satisfied my needs. The wifi was very good so I listened to news and such from back home on my iphone. Once the cable service is up and running again, the hotel will be completely satisfying!!!
Jenny
I went to Tulum for 5 days with my father...this was my first time in Tulum it took me awhile to decide where to stay from so many hotels in Tulum but I came across this exceptional hotel call Biwa less than 10 minutes walking distance from downtown Tulum where you have all the restaurants, bars, and shopping stores. The minute you get to the hotel they make you feel at home. All staff at the from desk are amazing they are always there to help you with any questions or concerns you may have. Gabriela who works at the front desk was incredibly professional emailing and answering all my questions days prior to my trip. The hotel will take the time to help you plan any tour around Tulum and to give you lifetime memories filled with so much fun to any place you might be interested in visiting. Margarito is in charge to drive you to all this great places once you schedule a tour. He is such an amazing person he knows Tulum like the palm of his hand and he will take you to all this wonderful places that will make your trip to Mexico unforgettable. Margarito is such a fun easy going person with impeachable professionalism that will always make you feel safe wherever you go. The hotel is incredibly clean...the decor is nice and trendy. One of the owner's of the hotel is always there making sure everything is running smoothly thats how much they care about their customers. I will highly recommend this hotel if you are planning a trip to Tulum Mexico!
Andrea
Very nice staff. Friendly and accommodating! Breakfast is pretty decent. There are extra charges for eggs but not too bad. Free bike rentals! Very clean and nice decor also.
Verified traveler
Very clean hotel. The staff was very friendly. We are staying here again.
Aaron
The rooms are very clean, and very well maintained. The staff are incredible, they're available 24hrs a day & they're quick to respond to your needs. The hotel pool is also very nice. Thank you guys for making our trip that much better, we'll be back!
Verified traveler
Super sweet staff! This property is just blocks to the downtown area (maybe 10 minute walk or very short bike ride) with a lot of restaurants and shopping. Although nice restaurants are also within 2 blocks as well. Plus ALL the street tacos carts were on our street! Delicious! We had a lovely free breakfast every day. You have a choice of 4 packs and it was just the perfect amount of food to get your day going. AC worked well although it does shut off every time you leave so it gets a little warm during the day. But by the time you're out of a cool shower it was already cooled enough. Room came with a mini fridge and coffee maker with a set of plates and flatwear. We took our own ice bag and insulated cups which worked out perfectly. Nice pool to take a quick dip in. We rented a car which is perfect in Tulum. The only way to go in my opinion. Due to the seaweed problem (didn't see that in our research!) we were super happy to be close to town. Spent most of our days exploring the Cenotes and lagoons. Perfect to do in the heat of the day and to avoid the seaweed! Would definitely recommend this hotel! Once they get the rooftop bar operating, it'll be fantastic!!
Verified traveler
Lovely decor and peaceful hotel in a up and coming location. Everyone is very friendly, breakfast staff wonderful and great coffe.
Verified traveler
We loved our stay at Biwa. The staff were so friendly and helpful. They helped arrange activities for us and told us how we could save money. There were bikes available for us to take out which were included in the price. The breakfast every morning was small but a good start to the day and the housemade jam was delicious.
The location was great. Only a 3 minute walk from the strip and close to a lot of restaurants and shops. We biked to the beach, the Tulum ruins and Gran Cenote from the hotel easily.
The location was great. Only a 3 minute walk from the strip and close to a lot of restaurants and shops. We biked to the beach, the Tulum ruins and Gran Cenote from the hotel easily.
Verified traveler
Nice new hotel close to town center. Daily bike use is great and a must for Tulum.
Selected the hotel for rooftop bar. We don’t drink much but with warm nights an evening drink is always fun, however it was closed for the “season”. Maybe to new for everything to be operational yet but this can be common for theses small hotels.
Selected the hotel for rooftop bar. We don’t drink much but with warm nights an evening drink is always fun, however it was closed for the “season”. Maybe to new for everything to be operational yet but this can be common for theses small hotels.
Patty
Hotel was clean & beautiful. Staff was outstanding. We were a family of four and the in-town location perfectly served our needs. Highly recommend. We will be staying here again.
PW
There's nothing bad I can say about my stay with Biwa. The staff was wonderful, very clean and the breakfast was great. Definitely recommend this hotel to anyone visiting Tulum and can see myself staying here again.
Verified traveler
Staff were friendly and incredibly helpful.
Breakfast included was fresh and healthy, had lunch on one occasion which was well presented and tasty.
Would have liked the pool to be a little warmer! 😯
Breakfast included was fresh and healthy, had lunch on one occasion which was well presented and tasty.
Would have liked the pool to be a little warmer! 😯
Verified traveler
Very clean. New. Friendly people. English speaking (mostly).
William
Excellent hotel in a great location
Clean, comfortable, pleasant staff, plenty of restaurants/bars in walking distance. Free but limited parking.
Verified traveler
Great and helpful staff. Nice breakfast buffet. Fantastic view of sunrise from the rooftop deck!
Michelle
The hotel was very nice and in the center of a lot of things. The only downfall was the AC wasnt the best. It shut off in the middle of the night.
Verified traveler
The room looked very new and the staff was very nice but..
- the \"breakfast\" is just some bread, water and a couple of juice choices, maybe there was something else but overall very very simple. There was a menu that you could choose from (and pay) with burguers, mexican food, eggs and some other stuff. So basically if you want a real breakfast you have to pay extra.
- the tv channels stopped working at some point. We did not care much but just wanted something on the tv before sleeping.
- the last days we arrived around 4.30pm after some tours and the room had not been cleaned. Both days right after arriving, the cleaning staff showed up offering to clean. I have stayed many nights in many hotels in different countries and never had to wait almost until 5pm to get the room cleaned.
- the \"breakfast\" is just some bread, water and a couple of juice choices, maybe there was something else but overall very very simple. There was a menu that you could choose from (and pay) with burguers, mexican food, eggs and some other stuff. So basically if you want a real breakfast you have to pay extra.
- the tv channels stopped working at some point. We did not care much but just wanted something on the tv before sleeping.
- the last days we arrived around 4.30pm after some tours and the room had not been cleaned. Both days right after arriving, the cleaning staff showed up offering to clean. I have stayed many nights in many hotels in different countries and never had to wait almost until 5pm to get the room cleaned.
Verified traveler
Comfy one night stay
Modern and nice. Was great to use free bicycles to go see the beach and ruins. Friendly staff. Breakfast had cereal, fruit, juice options and bread. Some type of eggs or omelette would be nuce to have as well.
Debra
Family friendly in the heart of it all
Our stay at Biwa was nothing short of amazing. The room was spacious and already air conditioned when we arrived. Come
Bernhard
very nice service personnel, free bicycles, nice breakfast buffet at rooftop
Jeff
We loved Biwa. Great location, brand new, everything super clean and easy. Delicious rooftop breakfast everyday. Yum
Neil
Too expensive
I judge a hotel based on the price paid. The hotel is nice and clean, friendly staff, however is far too expensive for what it is. Most of our accommodation on our Mexico trip was less than half the price of this, Biwa was supposed to be our expensive/treating ourselves hotel, however it was of a similar standard to the places we had stayed at that were half the price. Nice hotel, just way too expensive.
Verified traveler
I loved Biwa Tulum and would recommend it to anyone looking to stay in the town area of Tulum (as it's not in the beach if that's what you are looking for). The entire staff was incredibly welcoming and friendly. The rooms were clean and spacious, and I really enjoyed the amenities - including the roof deck (where the amazing breakfast was served every morning), the pool and the balcony off my room. The location was perfect, especially with use of a bike from the hotel. That made it easy to go to the beach, to the ruins, and a few of the cenotes close to town. There are lots of great restaurants, bars and food trucks around, but the hotel is off the main road so was quiet but still very central. It was the perfect place for my time in Tulum, thank you Biwa Hotel!
Sam
Great hotel in a good quiet downtown area. Beautiful rooftop bar.
Eitay
Nice hotel
Nice hotel with good service. The brekfast was not so good. No frash bread and not allot of pick.Close to the center 5 minuts walk.Good service and clean rooms.
Ron
Friendly staff that went over and beyond to make me and family feel comfortable.
Location & surroundings
Hotel Biwa Tulum
Calle Bubulek Entre Av, Tulum, Mexico
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Hotel Biwa Tulum
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