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Kantã© Hotel - Downtown Tulum

Riviera Maya / Playa del Carmen · Mexico

Calle Polar Regiã³n 02 Manzana 07 Lote 11View location

8.6/10Excellent30 Reviews
Cleanliness9.0/109.0
Service9.4/109.4
Comfort6.0/106.0
Condition8.8/108.8
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Kantã© Hotel - Downtown Tulum

With a stay at Kanté Hotel - Downtown Tulum in Tulum (Tulum City Center), you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 4 mi (6. 5 km) from Tulum Beach and 11. 2 mi (18 km) from Xel-Há Park.

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and tour/ticket assistance. Featured amenities include a 24-hour front desk and luggage storage.

Make yourself at home in one of the 20 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include blackout drapes/curtains, housekeeping is provided daily, and irons/ironing boards can be requested.

Read more about this hotelShow less

With a stay at Downtown Tulum Hotel, you'll be centrally located in Tulum, within a 5-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 10.6 mi (17.1 km) from Xel-Há Park and 3.6 mi (5.8 km) from Tulum Beach.

Make yourself at home in one of the 24 air-conditioned guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

A ferry terminal shuttle is available for a surcharge.

Popular amenities

Free WiFi
Dining services
Concierge
Spa
Entertainment
Beach services
Non-smoking
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets allowed Service animals not allowed Only dogs and cats are allowed

Important information

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Special Instructions
    This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions).
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
    • Pet fee: MXN 435 per pet, per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Dos Aguas Park 0.6 km / 0.4 mi
Hospital de Tulum 1.1 km / 0.7 mi
Hunab Lifestyle Center 1.6 km / 1 mi
Jaguar Park 1.8 km / 1.1 mi
Temple of Doom 2.2 km / 1.4 mi
Cenote Calavera 2.3 km / 1.4 mi
Tulum Tower 3 km / 1.8 mi
Tulum National Park 3.1 km / 1.9 mi
Holistika Art Walk 3.3 km / 2.1 mi
Tulum Mayan Ruins 3.5 km / 2.1 mi
Jaguar Viewpoint Tulum 3.7 km / 2.3 mi
Casa del Cenote 4 km / 2.5 mi
Temple of the Frescoes 4 km / 2.5 mi
Área de Protección de Flora y Fauna Jaguar 4.1 km / 2.5 mi
Temple of the Descending God 4.1 km / 2.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 20
  • hotel
  • Wi-fi
  • Garden
  • Terrace
  • Outdoor freshwater pool: 1
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kantã© Hotel - Downtown Tulum

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE TWO BEDSTWIN • DELUXE TWO BEDSTWN.2B-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kantã© Hotel - Downtown Tulum

    TWIN DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kantã© Hotel - Downtown Tulum

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kantã© Hotel - Downtown Tulum

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kantã© Hotel - Downtown Tulum

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kantã© Hotel - Downtown Tulum

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Kantã© Hotel - Downtown Tulum

8.6
Excellent
30 Reviews
Cleanliness
9.0 /10
Service
9.4 /10
Comfort
6.0 /10
Condition
8.8 /10
Amenities
8.4 /10
19 reviews shown
10/10
Exceptional
18 May 2026
Ehsan
Very nice hotel, with very helpful staff. A rooftop bar and restaurant is a plus and very convenient. The room was small, but I enjoyed staying for a couple of nights.

A bit getting noisy in the night because of the rooftop, but I was okay with that.
I had an issue with the balcony door lock, which was not completely locked, even though you tried hard, and it could open with a push from outside. The balcony is a nice setup shared with other rooms. It was okay with me, but I am not sure everyone can accept that, especially if they have personal belongings in the room while they are out.
Self
6/10
Pleasant
21 Mar 2026
Natalia
We only spent
10/10
Exceptional
15 Jan 2026
Porsche
The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Partner
2/10
Poor
10 Jan 2026
Alexander
Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Friends_and_family Family
10/10
Exceptional
04 Jan 2026
Sergiu
Staff: 5*
Room: 5*
Noise: 3*

Noisy however, you are in the party area of the city, so tjis should be expected
6/10
Pleasant
08 Sep 2025
YuChieh
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
Leisure Partner
10/10
Exceptional
06 Aug 2025
irene
10/10 excellent
Walking distance to ADO station
Walking distance to super AKI taxi station

Leisure Family
8/10
Excellent
06 Jan 2026
jorge arturo
La atención y el personal un diferencial
Partner
2/10
Poor
03 Jan 2026
Nicola
During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm.
Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure.
Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Leisure Partner
6/10
Pleasant
25 Dec 2025
Ronald
Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
Leisure Family
10/10
Exceptional
25 Dec 2025
Evelyn G
Lugar perfecto para descansar, limpio y ordenado
Business
10/10
Exceptional
15 Nov 2025
Norberto
Magnífico
Friends_and_family Friends
10/10
Exceptional
09 Nov 2025
Manuel
Si estaba limpia .
Self
10/10
Exceptional
29 Aug 2025
Juan
Excelente lugar y servicio
10/10
Exceptional
28 Jul 2025
Juan
Jesús y el equipo nos atendieron muy bien
El lugar está muy bonito y tiene muy buena calidad los alimentos
Business_and_leisure Partner
8/10
Excellent
25 Jul 2025
RENE JAIME
no parking. no estacionamiento.
faltan basurero en el cuarto.
10/10
Exceptional
03 May 2025
Michael
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
6/10
Pleasant
11 Mar 2025
Elvira
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor.
It’s very hard to sleep before this music club closes.
8/10
Excellent
14 Jan 2025
Alejandra
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Leisure Partner

Location & surroundings

Kantã© Hotel - Downtown Tulum
Calle Polar Regiã³n 02 Manzana 07 Lote 11, Tulum, Mexico

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Kantã© Hotel - Downtown Tulum

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