Villas Akalan

Mexico , Riviera Maya / Playa del Carmen
Tulum, Polar Poniente Street between
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50 reviews shown

8/10

Excellent

19 Jan 2026

Amy

Room was clean staffs were friendly

2/10

Poor

11 Nov 2025

Andalib

Worst room. Washroom no shampoo no body wash. Shower broker.

Leisure Family

10/10

Exceptional

19 Mar 2025

Joseph

Loved it ♥️♥️♥️♥️

Leisure Family

10/10

Exceptional

13 Mar 2025

Kun

Overall pretty good. It is a family owned small hotel. It is very quiet and comfortable. It is not fancy, but pretty sweet. The people working there are very nice. I have no complain and enjoyed my one-night stay there. The only issue is that the hotel is difficult to find. I walked by it twice and didn't see the entrance. The google location is correct, but the door is so easy to miss. It is a hidden gem once you found it.

Leisure Self

10/10

Exceptional

01 Feb 2025

Sara

Amazing place to stay. The owner and staff are so friendly. Walkable distance to restaurants and grocery stores. Starbucks is a 5 minute walk away. 15 minute walk to the central bus station. Loved it, will stay again! Free water at the front desk and complimentary coffee is available from 9:30am-11
Highly recommend

Leisure Self

10/10

Exceptional

25 Jan 2025

Neishma

Me encantó

10/10

Exceptional

06 Jan 2025

Henry

My only issue was that there was no signage and I arrived on New Year's Eve and there was no attendant. There, as in most of Mexico, was no number on the outside of the building so there was no way to confirm I was at the correct place. There was also a sign on the door directing you to enter on another street which also had no signage. Eventually i knocked loudly and the staff person came to the rescue. Other days staff was at the reception door as you would expect. All else was as advertised and near perfect!!!

Leisure Self

8/10

Excellent

23 Mar 2024

Gary

It was nice having a pool and a refrigerator. The air conditioner didn't cool our room to the degree we set it. A gym on the next street plays loud music in the morning. Although the staff is pleasant and most speak English, sometimes no one is around and the water is often empty. Even so, I still would stay there again as the place is in a good location at the edge of town, the price is good, and the grounds are really beautiful.

Leisure Partner

10/10

Exceptional

07 Nov 2023

Ashish

Very nice property, Very much safe.
Few really good eating place in walking distance.

only problem we faced was no hot water in our rooms.
But they gave us extra room to use washrooms.

On the whole, it was a very nice stay.

Leisure Friends

10/10

Exceptional

02 Apr 2023

Remi

Courtyard is amazing to relax around pool. Very friendly staff. Gracias à Georgina y Juan Carlos por todo, muy amable! Great stay!

Leisure Partner

6/10

Pleasant

14 Mar 2023

Ernesto Jr

Small villa but if is just to spend the night is fine, the hot water is not continuous fluent comes and goes, shower head just pour water everywhere, no toilet paper for the first two days, dark street from the villa to the main road, no coffee on the room or on the front desk.

Leisure Self

10/10

Exceptional

06 Mar 2023

Casey

I liked how central it was. Very close to the main strip and lots of shopping and dining options close by. The room had a fridge which worked very well. The pool was nice and the option to refill the free water was a nice touch! Free coffee too.

Leisure Self

10/10

Exceptional

13 Oct 2022

Jonathan

Stayed here in early October '22. Very nice quiet property. Pool was excellent. We had the standard triple room above the pool and it was perfect for us. There were some good restaurants within walking distance (La Coqueta for tacos, El Cayuco for seafood, Papaya for good 100 peso pizza) as well as a convenience store a minute away and a large grocery. Great cheap bike rentals a few blocks away (corner of Escorpion Sur and Calle Sol Ote.). Easy access to the bike paths going to the beach or to the temple area. Cheap laundromat with beer and food nearby (Bo). Great birdlife and reptiles in the courtyard, green geckos, large iguana. It's an ideal location in Tulum so long as you don't mind riding bikes to the beach. The rooftop bar (Nana) wasn't loud when we were there and they do have great cocktails (a bit spendy but good). Georgina at the front desk was very nice! We'd stay here again!

Leisure

10/10

Exceptional

27 Feb 2022

Michael

Amazing pool and garden. Each unit has a private outdoor patio or balcony and we had a full sized refrigerator. No soap or shampoo so bring your own. Surprisingly quiet for a busy area. Would book agaun.

Leisure Partner

10/10

Exceptional

04 Feb 2022

RICARDO

Okay the place is beautiful there’s no noises so you can chill out the pool is amazing the staff it’s beyond nice the only thing I wish they need it’s a tv, the location was perfect less than 10 minutes to get to the hotel zone and couple blocks from the banks restaurants etc
Highly recommend!!

Business

10/10

Exceptional

28 Jan 2022

Luiz

That’s a great place to stay with family, friends or alone.

Business Family

10/10

Exceptional

25 Jan 2022

Alena

Very quiet and pleasant place away from the party crowds.

Leisure Family

8/10

Excellent

17 Jan 2022

Molly

The pool is very nice and our condo had a private rooftop lounging area that was VERY nice

Leisure Friends

8/10

Excellent

04 Jan 2022

sarah

Nice price for the hotel

Need a bit of supplies like covers ( they don’t have it)

Friends_and_family Friends

10/10

Exceptional

05 May 2021

Thomas

Nice, quiet and safe

Self

10/10

Exceptional

30 Apr 2021

Verified traveler

Villas Akalan is a great property. Great pool and quiet neighborhood. Staff were very helpful and it was a reasonable price. Nice amenities such as safe and a/c. Overall a great property and a nice value. We will absolutely stay there next time.

Leisure Partner

2/10

Poor

27 Apr 2021

George

Please do not waist your time at this property; extremely bad condition. Towels were very old and not clean. Small room, dirty bathroom. No TV. Late night party at the near by room and we could not sleep. Water leaking below the sink. Not all lights in the room was working. No pressure in the water.

Friends_and_family Family

8/10

Excellent

03 Apr 2021

Verified traveler

Villa Akalan is conveniently located near the Super Aki market, the Collectivo and numerous bike and car rentals. You can walk the main downtown strip in minutes and the beach access is @15-20 walk. Rooms were basic but clean. No extra amenities like shampoo, conditioner or lotion. We had issues with no hot water the first two days. We told the staff and they said they would fix it. Second night still no hot water but we had it on the third morning. Property is really small, maybe 10 units and has a security gate so we felt safe. There’s a small pool that is kept clean. Staff was very nice and professional. If you’re on a budget and want a clean no frills place, that is in walking distance to market, town and beach then you can’t go wrong with Villa Akalan.

Leisure Friends

8/10

Excellent

17 Feb 2021

Beata

Good Wifi, Hot Water, Smelly Bed

This is the 5th hotel I've stayed in Quintana Roo area but the first time my bed and pillows smelled like a sweaty man has been on it previously and the smell soaked into the mattress or something. I don't think it was due to the humidity in the area.

My room type was \"Superior room with one king bed\". It's on the second floor with a very cute balcony and private staircase. The interior of the room is very basic however, with a fridge, air conditioner, ceiling fan, an old couch, a round table, no microwave, and no TV. For me it's fine because I only go back to sleep. The fact that it is really close to a Super Aki supermarket is nice but there is no kitchenette for cooking anyways.

What I really enjoyed is the hot water for shower!! It gets really hot really fast. Half of the hotels I've stayed in the Q.R. area barely have hot water, or takes forever to heat up.

It was a 17 minutes walk from the ADO terminal.

Self

10/10

Exceptional

07 Feb 2021

Emma

This was a really cute place ideal to relax during the day at night there was a little noise from hostel rooftop next door but I really liked the big balcony and view of the pool

Business

8/10

Excellent

05 Feb 2021

Verified traveler

The place was REALLY nice. That being said what we rented onlive wasn't what the property tried to check us into. It was due to a computer error. Expedia and the hotel both expected us to just be okay sith the downgrade or us pay the difference. When we booked online we selected a room with a full kitchen that slept 3. At check in we were took to a 12X12 room with 2 twin beds no kitchen, tv, or anything. About 2 1/2 hours later on the phone with Expedia we were told pay a lot more additional to the hotel and Expedia would make it right. We did this and unfortunately it took the past 10 days and probably 14 hours of phone calls to finally get the refund. We haven't seen it yet. I would stay again but NEVER without knowing exactly what room it was in advance. I would only rent it inperson. The hotel refuses to answer the phone when Expedia called and this is why it took soooo many days. They didn't care about copies of confirmations or the emails it clearly listed a room with a full kitchen. The people who worked the front desk acted like they cared but had no say on anything only the manager who you never would see. Beautiful property just online printing errors with the room amenities made our stay very frustrating. Thankfully the online errors have been fixed.

Friends_and_family Partner

10/10

Exceptional

02 Feb 2021

Verified traveler

This a great property. People were very nice and always very accommodating. Beautiful pool. Small number of guests so very peaceful. Excellent location to the town of Tulum and close to the beach. Would definitely return again and recommend it to others. A good value.

Friends_and_family Family

6/10

Pleasant

25 Jan 2021

Verified traveler

nice property, room not good

property is pretty with lots of trees and greenery and a scenic pool area. there was always a place to park. the night desk clerk at check-in was very very helpful and went above and beyond. there is a complimentary drinking water cooler at the check-in desk but at night it was empty. i was unable to contact the property by phone before check-in, and hotels.com was unable to reach them either, which would have been unfortunate if i had any issues finding the property or checking in.

the room i had (cheapest room, double bed) was extremely bare and sparse, and the bed was hard as a rock (and i normally sleep on a firm mattress). i was only there for 2 nights but i could not have stayed longer. there was a mini fridge provided but it was placed outside the room so it was not secure. there is a small slot window in the bathroom with no screen, looking out into a weird creepy crevice of the building and a wooded area beyond. the room was extremely humid even with the a/c running at 22 degrees C, so it was necessary to have the window open to vent the bathroom. the shower head needed to be replaced (most likely clogged with mineral deposits) because the spray was in all directions and didn't provide enough water pressure despite water pressure at the sink being fine. i also found the temperature to be inconsistent depending upon what i assume is others using water at the same time. the only toiletries provided were a pump container of liquid hand soap at the sink and shower.

Self

8/10

Excellent

06 Jan 2021

Glen

The staff is patient and helpful I was late to check in office stayed open till I arrived and every request was fulfilled for me.

Leisure Family

10/10

Exceptional

04 Jan 2021

Trishia

It was great and fast, awesome place to stay if you ask me. Near the main streets of Tulum and walking distance of the bars.

Friends_and_family Friends

4/10

Poor

11 Oct 2020

Verified traveler

great potentialbut needs to improve upkeep and mgt

the hotel has a big potential with the layout of its property (parking space, great first impression, spaceous rooms, pool, garden-like embellishment); however, its housekeeping and the general management of the property need to seriously be improved.

we were given a room with 1 towel only, despite specifying we are a party of 2; and no toiletries were intially provided in the bathroom/toilet. upon requesting for toiletries, we were given sachets of shampoo, and two bottles of liquid hand soap - one of which we were told to use as a bodywash.

receptionist Swami said there's hot coffee at the reception area during breakfast time; but it was not there the next morning. good thing we at least saw it there the second morning. moreover, no hot drinking water is available for other purposes.

the pool is not cleaned, evident due to a dark green hue (moss starting to grow on the sides).

these lapses were still fine. what was horrible and totally unacceptable were the beddings. we first noticed that the sheets, pillows, and pillow cases smelled like dried sweat - the type that sticks and lingers on your hair, skin, and clothes. this prompted us to pull the outer sheets only to discover that the sheet underneath was with a dried blood stain! it's as if the linens were not changed after someone used them.

proper maintenance and housekeeping should be practised to take this otherwise amazing property to its full potential.

Partner

10/10

Exceptional

04 Mar 2020

Verified traveler

Amazing place, highly recommended

Friends_and_family Family

8/10

Excellent

20 Aug 2019

Verified traveler

The air conditioning in the room was very good. There was hot water all the time. The room was very clean. The staff was very nice and friendly. A blow dryer in the room would have been good but it wasn’t a deal breaker. We enjoyed our stay.

Leisure Partner

10/10

Exceptional

10 May 2019

Erez

The staff were very welcoming and attentive. The room and outdoor spaces were clean and pleasant. The location was quiet while still being in walking distance to the center of town.

Business_and_leisure Partner

10/10

Exceptional

23 Mar 2019

Ellie

Beautiful garden, quiet and peaceful, private patio adjoining room with easy access to pool. We felt so relaxed staying here. This was more than a suite it was a whole apartment with a full kitchen, two bedrooms and an enclosed porch. The owner and staff were super friendly and helpful and they are always in the process of making small improvements to enhance the property aesthetics. Great location accessible to both town and beach but away from the hustle and bustle, with supermarkets nearby too. Excellent value and met my family’s needs perfectly. Would definitely stay here again.

Leisure Family

10/10

Exceptional

07 Mar 2019

Verified traveler

Good location, helpful friendly staff, beautiful garden and pool, nice clean room, balcony etc.

Leisure Partner

8/10

Excellent

03 Jan 2019

Yakuta

The place was good value for money.

Family

8/10

Excellent

14 Sep 2018

Lauren

Spacious unit in Tulum

We had a comfortable stay at Villas Akalan in September! We had a 2 bedroom/2 bathroom unit with a full kitchen. Dish soap and sponge were provided, along with a small dish cloth. Bring your own shampoo/conditioner for shower as only soap was provided. A/C units were in the 2 bedrooms, but not in the living area. It was fine due to the fact that there were lots of fans provided. This unit was perfect for two couples traveling together, was very spacious, and a close walk to the supermarket and restaurants in Tulum. I would stay here again!

Family

10/10

Exceptional

28 Jul 2018

Karen

Villas Akalan - Excellent

Fantastic Villas. Great location not far from Downtown Tulum, but far enough away from the hustle and bustle. Close to transport, supermarkets and banks. Great kitchen amenities enabled us to self cater breakfast and lunch. Lovely pool area, and private patio in each Villa. Marcia,Carmen and Rosie? were wonderful hosts and no request was too much trouble. They all made us feel very welcome.

10/10

Exceptional

18 Jul 2018

Verified traveler

Great place. Nice property. Very gentle service staff.

10/10

Exceptional

06 Jul 2018

Renee

Home away from home in Tulum

Our family of four loved our stay at Villas Akalan. We would definitely come back! The grounds were beautiful and well maintained. The staff was friendly, knowledgeable, and patient. We were only two blocks from the center of town. Our unit featured two outdoor spaces, air conditioning, ceiling fans, and easy pool access, all of which were important to us. Only thing we didn't know about coming in was construction work nearby, which started early in the morning. However, this is probably the case with many units in town, since much development is happening in the area.

10/10

Exceptional

16 Feb 2018

Patrick

Near beach road and access to ruins near north end of town.

Partner

10/10

Exceptional

01 Feb 2018

Amanda R.

Great location, great place

We loved the six days we spent at Villas Akalan. Marcia was an amazing host and greeted us warmly, all of the staff was very helpful and kind. The location is super close to atms, restaurants, bike rental, convenience and grocery store- with an easy straight shot down to the beach. It's just a few blocks away from the center of downtown with an easy backroad to access almost anywhere while avoiding traffic. The beds were comfy and the kitchen had all the things we needed, except for paper towels. The showers were nice and I loved the porches and solarium. We will be back!

8/10

Excellent

29 Dec 2017

Denise

Excellent location, warm and friendly staff

The warmest and friendliest staff you will ever meet! Marcia made us feel right at home and gave us some great recommendations for local hot spots as we don't much enjoy touristy theme parks. Villas were easy to find on a side street behind a pharmacy and supermarket. Since it wasn't right in Tulum Center, we found it very convenient to go in and out throughout the day between excursions. Tulum ruins and beach were only a mere 6 minutes drive. Very safe - night guard and gated entrance. Ample parking. Villa was clean with fully equipped kitchen including microwave, coffee pot, toaster, blender and good sized fridge. We wished we had booked more nights! Our villa did not have a TV, but this wasn't an issue for us.

Family

10/10

Exceptional

23 Nov 2017

Verified traveler

Wonderful stay

had a great time quiet and close to everything

10/10

Exceptional

29 May 2017

Stephen

Comfortable, modern, quiet, high-quality place

We booked for 3 days through Hotels.com, and ended up adding 2 more nights because we enjoyed our stay. We had a hotel-style room that was a lock-off unit from the adjoining full condo unit.

Great shower; lots of water pressure; I even had to turn it lower. That never happens in MX. (And the drain did not stink!) Lots of closet and drawer space in modern style.

WiFi was good enough. Not that strong, but enough to work (we're digital nomads), if you're patient, although the table and chairs are not that well suited for this. And to watch Netflix at low resolution.

The grounds are well-planted, the pool is smallish but pleasant, with some shade and sun around it for the lounge chairs. And you might spot some wildlife, like a possum at night, or colorful birds, definitely lots of small anole lizards, and maybe an iguana crossing the street. Watch out for mosquitos, though.

The staff was super friendly and very helpful, too!

Partner

4/10

Poor

08 Mar 2017

Verified traveler

The bed wasn't comfortable. Room was disappointing. Expected a lot more honestly, the room just isn't worth 80$. It was also hard not to hear everything going on in the rooms around you. Feel bad for complaining because the staff was nice, but again, if you're going to pay 80$ I would go somewhere worth it. It's probably worth 30$-40$.

6/10

Pleasant

26 Jan 2017

Jacqueline

Off the beaten Path

CONS
Location-Off the beaten path. Streets have no names. You must ask the locals to point up in the right direction and walk about 5 minutes up a dirt path to the Villa.
Bed-Hard.
Fridge-Made loud noises every 5 minutes. Unplugged it.
Cleaning service-Daily which is good. However, they leave the door wide open to air it out without using screened door=Mosquitoes.
Hair Dryer-None.
Contact Information-Found on the floor of a closet.
Check In-No front desk. Yelled through the gate to see if anyone was around upon arrival. Cleaning lady let us in.
TV-None
In-room massage-None
Toiletries-Half full bottle of hand soap.

PROS
Black out curtains
Quiet
Pool
2 bottles of water
10 minutes away from the center
Across the street from a supermarket and taxi stop.

Partner

6/10

Pleasant

09 Jan 2017

Verified traveler

No TV, no character, no other guests, no front desk, clean and safe.

Partner

8/10

Excellent

02 Aug 2016

Don

Very good value for what the room was.