Name: Comfort Aparthotel Lourdes Lorda
Address: 18 Esplanade du Paradis, Lourdes, 65100, FR

8/10

Excellent

25 Jul 2026

David

Very good if you’re just after straight accommodation.
The only negative is the AC was set to 24. ok during the day but too warm at night. Especially when the outside temperature was lower

10/10

Exceptional

21 Jul 2026

PREMKUMAR

Good

Partner

10/10

Exceptional

15 Jul 2026

Alexandra

Super!

Family

8/10

Excellent

08 Jul 2026

Josy

Everything was good

Family_with_children

8/10

Excellent

05 Jul 2026

scott

Centrally located and great little kitchenette for making meals.

Self

4/10

Poor

04 Jul 2026

Ronald

The property slways have ni staff to talk to. It’s very difficult to communicate. In case you need something you have to wait for the hours of their time . Elevator was not working most if the time

Family

6/10

Pleasant

14 Jun 2026

Ruben

La administración del hotel controla el Aire Acondicionado. No pudimos dormir bien, aún abriendo las ventanas, por el calor que hacía.

Partner

10/10

Exceptional

11 Jun 2026

Rica

From checking in to checkout, our stay has been very smooth. We will be back for sure.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Michael

Small shower stall. Water spill out everywhere in the bathroom.
Clem room

Partner

10/10

Exceptional

30 May 2026

Babita

Everything Excellent, we enjoyed it well.

Family_with_children

10/10

Exceptional

22 May 2026

Rupinder

Location of the hotel is very good.

Self

10/10

Exceptional

21 May 2026

Elsa

I’m senior and the walk is long going to the church

Family_with_children

10/10

Exceptional

26 Apr 2026

Anne

Clean environment

10/10

Exceptional

05 Apr 2026

Ligaya

I had a great stay at the property. It is big and very clean.

Self

8/10

Excellent

03 Apr 2026

Stephane

Overall cleanliness good but could improve the bed frame and sheets

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Fredilyn

Staffs were very nice & helpful (especially Allen &Georgena)
Continental breakfast was good.
Room was good especially if you travel as family
The hotel location was quiet & convenient -17mins walk to the sanctuary & 5 mins or less walk to the airport shuttle bus stop

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Arianna

Staff and clean room

Leisure Partner

10/10

Exceptional

06 Dec 2025

SANTHOSH

All good

Partner

8/10

Excellent

17 Nov 2025

Jose

The room was great and the beds were comfortable. Place was clean. I checked in after hours as no one was at the front desk. The email sent to me prior to check in was clear and getting inside was quite easy. Has good location and walking distance to everything.

Leisure Partner

8/10

Excellent

13 Nov 2025

Krishnie Vanaja

Room was clean & convenient location

Leisure Partner

10/10

Exceptional

31 Oct 2025

Michael

Friendly staff and great place

Leisure Self

10/10

Exceptional

31 Oct 2025

REGINA

Location, safety and cleanliness.

Leisure Friends

8/10

Excellent

26 Oct 2025

Roisin Shereen

Clean room, helpful staff, lovely location, no complaints.

Business_and_leisure

6/10

Pleasant

05 Oct 2025

Maria Leah

Location is excellent. Walking distance to the sanctuary but far enough that it’s not too busy. There were 3 of us and while the regular beds were comfortable, the sofa bed was not. It didn’t have enough support and was squeaking every move you make. Staff were extremely pleasant and helpful and the buffet breakfast was very good.

Leisure Self

6/10

Pleasant

02 Oct 2025

John

We would not stay here again. The staffing hours were very limited. The staff was not very friendly but perhaps that is just the way of the French. Property was around some boarded up buildings on a dark street. Nearby street lamps were not working and the hotel left no lights on outside the building. Had to enter a code to open entrance door and then some lights came on. Staff on sight from 9-12 and 3-6 weekdays and left at noon on the weekends. No real coffee, only instant, available unless you purchased the breakfast buffet which had to be paid for the day before. The air conditioning was “automatically set” but did not seem to work.
During daylight hours it was a nice walk to the Lordes Grotto. We enjoyed our time in Lourdes.

Leisure Family

10/10

Exceptional

25 Sep 2025

elizabeth

Hotel was perfect location. Great walking around town and visiting The chapels and participating in the precession . Will definitely return . Restaurants are all good.

Partner

10/10

Exceptional

18 Sep 2025

Loan

Spacious room. Friendly and welcoming staff. Staff was available to check in and even later in the day. She helped keeping our luggage few hours after check out.

Leisure Partner

6/10

Pleasant

16 Sep 2025

Arlene

An Inexpensive Hotel Stay in Lourdes.

The rooms were fairly clean and staff were accommodating towards our needs. The air conditioning system worked just fine. We paid $25.00 USD for two people for a hotel breakfast, which was a fair breakfast meal. The hotel location is far from the Sanctuary and the Rosary Basilica.

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

sathiyavathani

Good

Friends_and_family Family

4/10

Poor

06 Sep 2025

Anton

we would not recommend staying here

I was profoundly dissatisfied with my recent stay at this hotel. The air conditioning (if it can be called that) malfunctioned, and despite my request for repairs, the staff only provided a fan on the second day; we visited during times when the weather would get up to 30°c. When I inquired about tea bags, they informed me that they were not provided, and coffee was not provided either. Toilet tissue was distributed in extremely limited quantities, with only one roll at a time being provided for four adults occupying the room. Furthermore, I was shocked to learn that cleaning was only conducted once every five days, which is an unacceptable standard. We requested some more towels on our third night at the hotel, and the staff were reluctant to give us any.

We understand that staff should have breaks in the day, but there was rarely anyone at the front desk. One night, our one roll of toilet paper we were given had been used up and we had to scavenge for toilet paper in the town in the middle of the night as there was NO staff and basic necessities were given out as if on rations.

The hotel advertises itself as a four-star establishment, but in reality, even a one-star hotel offers superior service and basic amenities. The sleeping conditions were uncomfortable, the staff was friendly but hugely unhelpful, and the overall experience was significantly below my expectations. I would strongly advise against staying at this hotel.

Friends_and_family Family

6/10

Pleasant

02 Sep 2025

Jeyanthan

Ok

Smell cooking when entering the apartment. The reception acknowledges this and said there’s nothing they can do as guests are cooking in the apartment when staying. They should attest provide an air freshener in the apartment for new customers. Apart from this, the apartment is good in all others aspects.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

meera

The room was big and clean. Good size for a family of 4. Parking near by and all other amenities on walking distances.

8/10

Excellent

24 Aug 2025

Verified traveler

Spacious room, clean environment, nice air-condtioning, good staff communication

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Paul

Low to mid end European property. Clean enough. Bathroom in bad shape. Beds not that comfortable. We only needed it for one night. Otherwise would not recommend. Staff very nice.

Leisure Family

8/10

Excellent

01 Jul 2025

Kirsty Ann

Easy access with clear instructions, despite arriving well after check in time. Room 204 was small with everything I needed. Slight disturbance with the bridge being worked on across the road.

Leisure Self

6/10

Pleasant

20 Jun 2025

Wendy

I was not accustomed to the hands off approach in an Aparthotel. One iffy broom and congealed liquid soap in the kitchen area was provided and cleaning only after 5 days. The twin single beds are really narrow and sloping so we could only sleep in one direction. I didn't think we should have to provide all the cleaning tools and would expect more service. I may be wrong in my expectations. I flew in from far away so could only buy everything we needed.
I liked the fact that it was easy to come in and out at anytime. I liked the clear instructions to check in for a late arrival. There is no reception service after 6.00pm.

Business_and_leisure Friends

8/10

Excellent

09 Jun 2025

Jenushan

Very convenient and friendly staff!

Leisure Family

8/10

Excellent

23 May 2025

David

Lourdes May 2025 Stay

Great location walkable to Lourdes basilicas/churches/grotto, shops and restaurants. Great view of mountains and river.

Friends_and_family Friends

2/10

Poor

15 May 2025

Van

Lack of communication, per property policy cleaning service was included in 4 nights stay, but didn’t provide & exchange clean set of towels would cost extra 10 euros.

Partner

2/10

Poor

16 Apr 2025

Nivedah

Please AVOID. Staff are rude and are not welcoming. Stayed with family over 2 days. Poor customer service, very rude and hardly anyone working at reception. Rooms are very poorly maintained and lots of stains on the sofa and the bathroom floors had lots of hair and dirt before we arrived. Sticky floors with some drips all the way through the floor. It was only for two nights and we just got on with it. But on the day we were leaving one lady shouted at our 8 year olds kids as they wanted to ask something. The kids came back in tears as they were shouted at for playing ‘loudly’. They never even got to ask what they wanted and were left upset. They appear to lack communication skills and overall awful service. They lock the toilets in the main reception area and hardly have this accessible for anyone. This is absolutely disgraceful.
For breakfast they had not catered for vegans and options are very limited (no hot food, only bread, croissants etc and spread. For €13 per adult is it not worth it. The soft cheese was out of date. When we pointed this out, the lady apologised but didn’t even think of checking or removing the ones they had on display. All the soft cheese were out of date by 5 days - dated 10th April when we used it on 15th April.
Would not recommend at all, if you want to have better service!

Leisure Family_with_children

10/10

Exceptional

08 Feb 2025

Francis

I really had a wonderful time at the hotel the staff were so friendly and welcoming I think it’s a lovely place to stay defo would come back and would recommend it to anyone

Leisure Self

6/10

Pleasant

23 Oct 2024

Maria Luisa

It was very austere—we booked 2 Nights and they gave us one (1) packet each of Instant Coffee. I know it’s like an apartment/ hotel but who has time to find a grocery to buy more coffee? Luckily there’s a Bike Shop Cafe beside the hotel.

Leisure Partner

8/10

Excellent

20 Oct 2024

MARGARET

Good place to stay. Place is clean and the buffet breakfast is good.

Leisure Friends

10/10

Exceptional

18 Oct 2024

Verified traveler

Confortable stay.

It was perfect friendly staff and accommodating.

10/10

Exceptional

25 Sep 2024

Marvie

awesome place

Leisure Friends

8/10

Excellent

27 Aug 2024

Thahani

We had a pleasant stay!

Leisure Family

6/10

Pleasant

24 Jul 2024

A

It has central air conditioning. It is a long walk to the main areas of Lourdes so make sure you are aware of that. It is close to the petite train and shopping area. It is lovely to be so close to the river

Leisure Family

4/10

Poor

23 Jul 2024

Kumar

Check in not possible in time waiting out side until they open not recommended for families

8/10

Excellent

02 Jul 2024

Rogelio

A good value and not far from the main sights.

Leisure Friends

10/10

Exceptional

29 May 2024

Rose

A Lillie bit far from the Grotto but the hotel is nice and the bed is comfortable. My kids love this hotel. Marjorie the receptionist is very accommodating and nice.

Leisure Family

8/10

Excellent

15 Apr 2024

Amy

Spacious apartments conveniently located just on the edge of the chaos that is Lourdes. There is a large free parking lot across the street.
Arriving on a Sunday, we had to do self check in which was well organized.
My only complaint is that the room desperately needed a deep clean. The floors, bed, bathroom etc were clean and I had no concerns about sleeping here, but the baseboards and walls were coated in a layer of dust and clearly hadn’t been cleaned in a while.

Leisure Partner

10/10

Exceptional

27 Mar 2024

CLAUDIA

Excelente

Leisure

8/10

Excellent

16 Mar 2024

Ann-Marie

We stayed 2 nights and enjoyed our stay. There was a full kitchen and nice-sized table in the suite. We thought \"2 bedrooms\" meant 2 separate BRs, but actually, it's 1 bedroom with a queen bed and twin bed, and the living area has a queen pull-out sofa and a twin cot. This seems to be typical of France, or maybe it was just bc we were there in the off-season, but the front desk is closed for several hours in the middle of the day and in the evening, so you had to have a special code to get into the building.

Leisure Family

10/10

Exceptional

05 Feb 2024

Verified traveler

Just excellent. Location great. Easy check in even though the reception was closed at that time on a Sunday. The room was large, clean and the bed comfortable. We were travelling with our 2 dogs - the hotel is pet friendly.

We will stay here again on every future trip to Lourdes

Partner

10/10

Exceptional

31 Jan 2024

Singappulige

Very friendly staff, convenient location

Leisure

10/10

Exceptional

28 Jan 2024

Deborah

Great stay here very friendly staff.

Very pleased with our stay here. Very clean and good instructions on phone for entering the building and code for safe .

8/10

Excellent

09 Jan 2024

Milton

Very good

Leisure Friends

10/10

Exceptional

11 Oct 2023

Jennifer

Zenitude Hôtel - Résidences was wonderful.The apartment is large. It was so nice to be able to spread out. Location is good -lots of parking available.

Leisure Partner

10/10

Exceptional

06 Oct 2023

Maria Patricia

Clean and staff is friendly

Leisure Family

10/10

Exceptional

04 Jul 2023

Sandra

Excelente!

Friends_and_family Family

8/10

Excellent

05 Jun 2023

Thuy

Very cleanliness and comfortable. Staff are very nice. Will definitely recommend staying there.

Friends_and_family Family

10/10

Exceptional

22 May 2023

MARIA

Excellent for visiting the Sanctuary

Leisure Family

10/10

Exceptional

15 May 2023

Nancy

Fantastic

Fantastic, will definitely return!

Friends_and_family Family

4/10

Poor

13 Dec 2022

IHOR

The room floor was not clean.
PMR lift was out of order during my stay.
The hotel is not family friendly: it's not great to carry a twin stroller with two kids a few times per a day without any working lift.
I've raised this with the hotel manager. His conversation was very unprofessional and disrespectful.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2022

Shaun

Good clean hotel

Friends_and_family Friends

10/10

Exceptional

11 Sep 2022

Ellane

Brilliant

It was amazing the staff were very helpful and I would love to say thank you 🙏

Self

10/10

Exceptional

26 Jul 2022

Dawn

Great location.

Leisure Friends

6/10

Pleasant

14 Jul 2022

MARIA

Property looks great on pictures, but it is very different in person. I'd not stay here again.

Leisure Family

6/10

Pleasant

04 Jun 2022

matteo

Good location and nice receptionist. Apartment has mostly you need. Bathroom was a bit smelly so we did clean it again. The advert mentioned that a washing machine was included but it was missing.

Leisure Family

10/10

Exceptional

07 May 2022

Holly

I stayed with my partner for a weekend away. When arriving at the hotel the staff were wonderful, super friendly and accomodating. We were very happy with the room and the location was perfect. It's a short walk (3-5min) to the centre of the little town which means that it's great for quiet tranquility. Honestly have nothing bad to say but by far the staff stood out the most. Thank you for a great weekend!

Leisure Partner

8/10

Excellent

26 Apr 2022

Verified traveler

10D Family trip in South of France

Stayed this Appart'hotel for 3N during the Holy Week for a family of 4. You can cook your own food - from breaky to dinner, if you would like it. We knew that language is a barrier specially during check-ins however Maverick (not so sure) from the reception has good English as he's the one on-duty both our check-in and out, April 15-18 inclusive, he helped us with our queries on taxis and bus to train station during check-out.

Also, am giving few tips to the below:
1. Around 10-12 mins walk to the Sanctuary.
2. An Irish Pub nearly, just 2 mins walk
3. Big parking spaces just across the building
4. Around 20-25 mins walk to train station.
5. A min walk to bus stop going to train station
6. Two mins walk to bus stop going to airport
7. Cooking pans and utensils provided
8. Kettle and a small freezer provided
8. Towels, toilet rolls and shower gel provided

Hope the above could help travellers looking for a place to stay.

Kind regards...Carl

Friends_and_family Family

10/10

Exceptional

07 Apr 2022

Hector

Near Lourdes santuary

Very well located hotel, ample room (old school size)

Partner

10/10

Exceptional

23 Feb 2022

Edmund

Fantastic stay

Hotel staff were helpful, spoke good English. Rooms were clean. Location was ideal. Walking distance to most attractions of Lourdes, particularly the grotto of Virgin Mary.

Partner

8/10

Excellent

17 Nov 2021

Justyna

Very fine place

It general the place is very fine, convenient and clean and the location is good. Big and free parking just in front in a big advantage. However, the rooms are much less cozy and more dark than in the pictures.

Friends_and_family Friends

4/10

Poor

27 Oct 2021

Gloria

The parking was free, the Sanctuaires Notre-Dame de Lourdes is just a walking distance, its near everything shops and restaurant. Very disaapointed coz when we arrived I showed our confirmation booking but i was told our booking was cancelled. The girl took my credit card details and said she has to confirm the following day to expedia about our booking. She gave us the room to stay and we contacted expedia and the agent tried many times to call them but to no avail. On the third day when we checked out, i was told again that I have to pay for the two nights but I insisted for her to check their system about my payment and showed her the confirmation of my booking and the payment that I made to expedia in advance. It's also very hard to communicate because we coul'nt hardly understand each other because the girl in the reception could'nt hardly speak english, good thing one of the guest who was about to checked in at that time was very good to translate everything.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2020

william

We stayed at Zenitude Hotel in August, 2020 and as always the hotel was so comfortable and service was great.

Partner

4/10

Poor

12 Oct 2020

RobertS

Difficult to find the apartment residence (45 mms and got lost with GPS) , it is closed during 12 and 3 pm(??) . I got there at 12:15 pm wet from heavy rain and was so bummed when i realized I will have to walk the city’s for close to 3 hours before I could check in .
Left the hotel residence at 8:20 pm for dîner and forgot My cell phone ,
Tried to get back into the hotel and hotel doors did not open . I had to call the emergency number to get a code to enter in a side wall box to get doors to open
Has no idea and was not told ! That was stressful .
And lately, there is no staff at nite .
The plus is there is a public parking across the hotel free.

Leisure Self

4/10

Poor

22 Oct 2018

Elaine

We liked the extra space in the studio room, which would have been ideal for my son sharing a room with my Dad. As all the hotels we were staying in on our travels had twin beds very close together and no extra space. However, the rooms were so badly cleaned, and the sofa bed so dirty and in bad condition, that neither of them wanted to sleep on it. At least the bedding on the beds seemed clean enough, but the rooms need a deep clean.

10/10

Exceptional

20 Oct 2018

Gene

Nice hotel great staff great view close to everyone walking distance to points of interest

6/10

Pleasant

08 Oct 2018

Haley

Room was very shabby with something damaged nearly everywhere you looked. Floor was extremely scratched, cabinets were chipped etc. Didn't really affect the room but it was surprising to see a room in such poor condition. Nice to have a wee balcony and opening windows. The room needs the card inserted for the power, this includes power to the fridge which isn't ideal. Area was ok, though a wee way away from many restaurants etc. The laundry was useful for our stay.

Friends

10/10

Exceptional

27 Sep 2018

Louis

A week in Lourdes.

The apt hotel was excellent. We had a studio for 2 persons and we lacked nothing. Staff very helpful and polite. Location super very close to sanctuary and religious activities venues. Bus stop outside the door where you can go to the station and the town centre. Will definitely recommend this hotel.

Partner

6/10

Pleasant

12 Sep 2018

Verified traveler

I liked that the quadruple room was big. However, the room was not clean. There was a dead moth when we came in. The bathroom was not clean at all that it even appeared there were spots of blood or something red. It’s good there is a kitchen with utensils. But there was no knife.

8/10

Excellent

11 Aug 2018

Verified traveler

Value for price paid

10/10

Exceptional

11 Jul 2018

Verified traveler

OK

Partner

8/10

Excellent

02 Jul 2018

Gilda

Overall Good

It was a good stay overall, the staff at the hotel were really nice and friendly. The hotel is old, the hallways are dark then lights come on as you pass by, motion sensored. The room has everything you need however. The tv is very small but you are not there to watch tv anyway. You have to walk a bit to get to the basilica.

Family

10/10

Exceptional

01 Jul 2018

Thomas

Spacious room with full utilities.

It is a nice hotel with great stuff and very close to the Grotto, the bars and the historic places of the town.

8/10

Excellent

26 Jun 2018

Pearl

Condition of room

nice and spacious although the beds in the twin room were rather small the airconditioning did not work and the carpets looked a bit worn. however, the reception were so helpful.

8/10

Excellent

25 Jun 2018

Jemmie

Perfect for family

Absolutely just right for a family of 5! Location is perfect, walking distance from the Notre-Dame Church and grotto. Lots of places to eat nearby. Our room shower runs out of hot water after 2nd person, but hotel staff was kind enough to give us another key access to use empty room to shower. Problem solved.

Family

8/10

Excellent

10 Jun 2018

Verified traveler

Lourdes on a budget

The hotel is a 10 min stroll from the Sanctuary so is easily accessible on foot. The reception staff were lovely. Our room was spacious and the bed way more comfortable than it looked! There was a small kitchenette area for those self catering. A good value option.

10/10

Exceptional

24 May 2018

John

Great stay on a busy weekend

We arrived on the 60th Military Pilgrimage which made for a great atmosphere in town. Parking for the hotel was across the road in a public car park, quite convenient. Friendly staff gave advice for local restaurants etc. only a short walk to the old part of town, Grotto etc.Our room was a corner room, very large, clean, comfortable bed

Partner

10/10

Exceptional

18 May 2018

Bronwyn

Quick stay

Had a good view of the Pyrenees. Very good location for sanctuary. Restaurants nearby.

Friends

10/10

Exceptional

08 May 2018

Verified traveler

Staff had good experience in answering queries and they were curtious.

Excellent hotel.

10/10

Exceptional

05 May 2018

Susan

Excellent apartment

Lovely clean, spacious apartment in a quiet area. Staff were helpful and spoke good English. It is situated about 10 minutes walk from the Grotto, bit less if your a quick walker. The WiFi was good but you had to keep entering the password evertime you came back in to the room, no hardship but a bit annoying. I would highly recommend staying here and will return again with my family next year.

Partner

10/10

Exceptional

03 May 2018

Anthony

Great hotel for the family

Very good hotel, nice location, easy walk to the Grotto, free parking just outside the hotel. We had no problems and enjoyed 2 nights stay. I booked 2 rooms and they put us next to each other.

8/10

Excellent

02 May 2018

Renato

Trip to our Lady of Lourdes

Staff are really friendly and accommodating, very close to everything. The only thing that We didn’t like is the blanket and pillows have a dirty smell.

Partner

10/10

Exceptional

08 Apr 2018

Verified traveler

Good accommodation for a reasonable price

I had a large room and it was very comfortable. The kitchenette was good but the fridge was on the small side, a mini fridge more than a normal under the counter one. Wifi very good. Room was quiet, not much noise from other rooms. Air con good. Pillows not very good very light. Bathroom good size and great to have a bath to relax in. About a 10 to 15 minutes walk from the sanctuary. Overall I would recommend the accommodation, and will be back.

8/10

Excellent

02 Apr 2018

Jomon

Hotel is value for money

Value for money. Got secured parking for 10 euro. 10 minutes walk to the main church.

10/10

Exceptional

02 Apr 2018

Liza

Highly recommended

Front desk is accomodating - we checked in at 11:00 pm and fhey made sure that the sofa bed was all set.
The place is about 10 mins walk to the grotto which is not too bad.
They sometimes run out of hot water which is inconvenient.
Overall - good place to stay. Would definitely recommend

Family

10/10

Exceptional

16 Mar 2018

Samia

Great hotel for big families

This is a jewel. The staff was extremely helpful. When they noticed that we are a family of 5 with 3 teenagers, they upgraded us to a 2 rooms. They did so on their own, without our request! Our visit to Lourdes was more pleasant because of them. Highly recommend them, especially Delphine, our great receptionist.

10/10

Exceptional

12 Feb 2018

VIJAYARATNAM

Good

Good

Family