Name: Mercure Lourdes Imperial
Address: Du Paradis, 3, Lourdes, 65100, FR

10/10

Exceptional

18 Apr 2026

Maria

Clean room

Family

6/10

Pleasant

18 Apr 2026

Carmela

No AC working and it was warm . We have to open windows but when sun is shinning it was hot even for April

Family

10/10

Exceptional

08 Mar 2026

Ralph

All good

Family

10/10

Exceptional

02 Mar 2026

John Michael

I really enjoyed this hotel- it is very well located and provided great food during the low season when almost every restaurant in town is closed. The staff were great- thanks!!

Self

8/10

Excellent

25 Feb 2026

conrad

Great location close to all attractions, convenient restaurant on site

Partner

8/10

Excellent

22 Feb 2026

Nancy Martino

The room was clean. The staff was courteous and helpful.

Friends

8/10

Excellent

29 Sep 2025

Derek

Staff wonderful. Room clean comfy. Buffet is garbage. Location excellent.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Patricia

Breakfast could be a little better. Good location. Great staff.

Leisure Family

10/10

Exceptional

06 Sep 2025

Beatriz

Location

8/10

Excellent

01 Jun 2025

Luan

Nice hotel nice staffs closed to the church. Easy to access

6/10

Pleasant

26 May 2025

Nadarajasundaram

Outdated property

A bit outdated property. Locatio was good

Friends_and_family Family

4/10

Poor

17 May 2025

Joaquin

Obsolete Hotel. City Center.

Hotel Obsolete with Gotelé in the rooms as the last reform was on tbe 70 and this was as a Suit, ....The hotels level in Lourdes normaly is horrible. Room Small.
Breakfast nice standard
Its as a 2 starts in other EU country..
Very expensive for the status.
Try to use a modern one ....with less stars

Friends_and_family Family

10/10

Exceptional

13 May 2025

Julio

Accidental location for those that want to visit this town

Business_and_leisure Partner

10/10

Exceptional

15 Apr 2025

Margaret

Great location and clean rooms. Good breakfast

10/10

Exceptional

14 Apr 2025

James

Very convenient to shops, dining, and access to Lourdes sanctuary.

Leisure Partner

10/10

Exceptional

15 Oct 2023

Florence

I felt at home and the staff very courteous and helpful. I have nothing bad to say regarding this hotel. Excellent service

4/10

Poor

23 Sep 2023

Stephanie

.

10/10

Exceptional

17 Jun 2023

Tan

Like - Front Desk staff, Sebastian greeted and showed welcoming hospitality although the checkin was passed midnight.

Leisure Partner

4/10

Poor

13 Jun 2023

Gustavo

The hotel facilities are in disrepair. It is old but not well maintained.

Leisure Family

10/10

Exceptional

13 Sep 2022

Anton

Perfect stay

Staff was very friendly, especially the waitress! Enjoyed our stay . Will go again and again.

Partner

2/10

Poor

21 May 2022

Cecilia

Terrible service and rooms!!!

I was able to book this hotel cheaply- 3 days for a little over 160 euros. We were given a tight, small and I hate dark colored carpets. It is a very good excuse for dirty carpets although this one was not dirty, I think. The view from our window was an unoccupied building that was dilapidated. The reception desk (male) cannot really understand english and of course cannot communicate effectively in English. I requested for something one time and he cannot accomodate at all. Nothing. One cannot get anywhere with that receptionist. The lady was effective, very good. The male is totally useless.
I stayed in this hotel many years back and I was happy then, now I will never go back to that place. Also advised my friends to avoid this place. Looking for someplace else to stay for next visit.

Partner

10/10

Exceptional

10 Feb 2022

Audrey

Nous avons eu un service exceptionnel. Merci à l’hôtel pour leur accueil chaleureux.

Leisure Family

10/10

Exceptional

03 Dec 2021

William

I found Mercure Imperial through the ranking which did not disappoint. The hotel is centrally located and the staff are knowledgeable and friendly. Due to the low season, many places and restaurants were closed. Surprisingly the hotel's restaurant provided a nice option for a solid meal service. I felt safe too because the server made sure every customer showed the COVID green pass before entering the restaurant. Great job!

Leisure Self

10/10

Exceptional

15 Feb 2020

MINI

Centrally placed with river view. Very welcoming and helpful reception staff. Good breakfast & dinner reasonably priced. Very comfortable beds. Overall excellent stay.

Friends_and_family Family

8/10

Excellent

27 Oct 2019

Ma Ilaida

Comfortable stay

Comfortable stay, staff helpful. Found the room comfortable. Although found the brochures on the table very dusty. Some amenities were not immediately provided, like water they prepared 1 even if reservation is for 2pax.
About 5mins walk to the sanctuary and near to restaurants.

Partner

10/10

Exceptional

24 Oct 2019

Verified traveler

Great location and friendly staff

Clean comfortable room with a great view and a nice balcony. Super Staff who helped me at every request. The was a decent breakfast available. This is a very nice place to stay close to the Grotto and Basilica.

Self

2/10

Poor

27 Sep 2019

Manny

This was a terrible hotel-stay with the A/C not working and the bed small. The only good thing was it is close to the entrance for the grotto. We were told there was parking but when we got there there was none. You had to park down the street if you found an open spot.

Partner

10/10

Exceptional

24 Sep 2019

Verified traveler

Staff were very friendly, room was clean. Beautiful hotel. Good location

Partner

10/10

Exceptional

25 Mar 2019

Verified traveler

The hotel is just a 10 minute leisurely walk to the Basilica and Grotto of Lourdes. The rooms are typically small as European rooms are (and the shower stall, too), but comfy. The breakfast a typical and tasty one of French morning cuisine, quite enjoyable. Everything very clean and neat. Staff great and helpful. Go to the top floor terrace for a great view of the town and (in March), snow covered Pyrenees. From the airport I took a taxi, it was about 25 euros (you can pay by credit card). A beautiful river flows right in front of this property.

Business Self

8/10

Excellent

19 Mar 2019

Tom

Nice place in a nice town

Went to Lourdes midweek off-season. Hotel was very pleasant and like
the town very quiet. Bar was minimal, but kitchen was excellent--French cuisine worth all the hoo-ha. Easy walking distance to the religious sites. If you walk away from the river (that is, behind the hotel) you'll find some neighborhood bars and cafes that feature wonderful multilingual atmospheres. If I ever come back this way again will definitely stay at the Mercure.

Partner

8/10

Excellent

17 Feb 2019

Verified traveler

Breakfast should be more choices.
Aminities very bad for Mercure standard

Leisure Self

8/10

Excellent

30 Nov 2018

Verified traveler

Friendly and clean, close to centre, just 5mins walk to Sanctuary and Grotto. Breakfast excellent. Season in Lourdes is April to October so most restaurants, shops and hotels shut.

10/10

Exceptional

28 Nov 2018

Mary

We enjoyed out stay very much as the customer service wss excellent, the food was pleasant and the rooms were beautifully done. I cannot fault it! Definitely recommend to anyone going to Lourdes.

10/10

Exceptional

10 Nov 2018

Ruel

Great location. Walking distance to the sanctuary. Nice view.

8/10

Excellent

09 Aug 2018

Alanna

Location was perfect! Great view of the river and walked everywhere! Room was quiet and comfortable. Breakfast was delicious and plentiful. The only odd thing about our room was that there was no shower curtain, so every time I showered the bathroom got soaked. I thought about asking about this, but there wasn't even a shower rod, so it wasn't like it was just an oversight. Parking is available, but limited-I thought it was included but it's 15 euros a day. Overall a very pleasant stay. I would recommend.

10/10

Exceptional

25 Jul 2018

Ashley

Property was very clean and I liked the aesthetic of the place. Staff was super friendly. Was only there for one night but would recommend. Clean and modern bathroom, nice balcony with beautiful view of the village.

10/10

Exceptional

23 Nov 2017

Verified traveler

Hotel is well located but its condition is not for a 4 star rated hotel at all.

8/10

Excellent

17 Nov 2017

Ralph

Close to the Grotto

Convenient, affordable and pleasant surrondings. Walking distance to all sites. Would re-visit in the future on our next trip to the area and recommend to others. I have nothing else to add to the review.again, that's all I have to say

10/10

Exceptional

07 Nov 2017

David

Great hotel & Fantastic location!

Fantastic hotel within easy walking distance of the grotto and other attractions. Our room featured a beautiful view over the river and the room itself was large, clean and comfortable. The breakfast is fantastic and there are other food options nearby. The hotel is smoke free but there are ashtrays on the balconies so initially we did have some residual cigarette smell in the room. However, the staff did a thorough clean and there was no further smell. Would highly recommend that they remove all ashtrays from the hotel. Common areas were spotless and the staff were friendly and helpful. I would highly recommend this hotel.

Partner

6/10

Pleasant

28 Sep 2017

Verified traveler

Close to the Sanctuary

The hotel has a nice view and is 5 minutes walk from the sanctuary

8/10

Excellent

17 Sep 2017

Walton

LOURDES IMPERIAL - HERE WE COME AGAIN

The room was spacious, the bathroom was adequate, the elevators functioned well, the internet facility was indeed a bonus, and Elodie and other staff at the front desk were pleasant, helpful and friendly. The breakfast was good.We would stay there again.

Family

10/10

Exceptional

15 Mar 2017

Jean-François

Very pleasant stay in this central hotel next to the Grotto.Super quiet rooms,with a lovely view over the Chemin de Croix hill.
Efficient service too.

Family

6/10

Pleasant

28 Sep 2016

Caroline

Hotel is very average for a Accor Mercure. Service is not 4star. Management need to review their service to clientele. Hotel is very old

Partner

6/10

Pleasant

13 Aug 2016

stephane

Although the hotel was well located, it was extremely noisy

2/10

Poor

10 Jun 2016

Verified traveler

Guaranteed room not available when check in.

My guaranteed room was not available when i arrived. This is not acceptable. The replacement room is not the same standard as expectation.

8/10

Excellent

10 Mar 2016

Fergus

Nice hotel in Lourdes

Very late check-in handled well. Good breakfast buffet. Friendly staff

Partner

8/10

Excellent

01 Dec 2015

Robert

Close to the Grotto

It was great to have a place that was so near the Grotto of our Lady of Lourdes, as that was the point of our visiting Lourdes. The staff were all very friendly and helpful in getting our taxi back to the train station at checkout as well as throughout our stay.

Family

6/10

Pleasant

22 May 2015

Taleen

Great location, restaurant food and staff

Great location, great restaurant, front desk staff were less than helpful and never looked up to answer, always were busy shuffling papers (3 different times). The room wasn't ready at 2pm, when check-in starts at noon. The bathroom was covered in hair- looks like they quickly wiped the bathtub, walls and floors with same towel but it left all the hair behind. It was very off-putting so I ended up covering the bathroom floor with bath towels. There was also a very strong urine smell.
The location was great, view of the river from the room and the restaurant. The restaurant staff was wonderful, with their suggestions and cheeriness. Food tasted great too.
I would stay again, however would inspect the room before accepting it. It seems that the other hotels are much older and would probably not be in better condition than this hotel.

10/10

Exceptional

21 Apr 2015

Joseph

Nice hotel close to facilities.

Enjoyed our stay, delicious breakfast and dinner, staff very welcoming, friendly and helpful. Very good location for our pilgrimage.
No hesitation to recommend.

10/10

Exceptional

16 Apr 2015

Alan

Good value deal at 4 star hotel

Excellent 2-night stay and good value. Parking and breakfast extra but excellent buffet warm and cold dishes. Friendly and helpful Service.

Family

6/10

Pleasant

10 Mar 2015

budi

Beautiful view and close to Grotto

Close to Grotto,just 5 minutes walk,staff hotel very helpfull but room a bit small

8/10

Excellent

27 May 2014

Romulo

Very nice hotel close to the Grotto

This is a very nice hotel, clean, comfortable, nice view of the Pirineo Mountains. Very close to all the action.
We rented a car at Tarbes airport and was easy to get to the hotel which has parking for 15 euros per day.
We had breakfast and lunch at the hotel which was excellent, they offer very good wine (Bordeaux).
Only 5 to 10 minutes walking to the Grotto (depends on your speed). Ladies would take 20 to 30 min because of the shopping!!!!

8/10

Excellent

21 May 2014

Marie

comfy beds

Brilliant shame about paper cups in the room instead of china .Otherwise superb hotel ,helpful staff .

8/10

Excellent

04 May 2014

Emma Thomas

our room was facing the service area of hotel

The room was small and was facing the service area of the hotel, we had the generator noise all day and night long, we couldn't rest properly, the view from our window wasn't the river nor the mountains as described in your page.

Family

8/10

Excellent

01 May 2014

Alan

We enjoyed a clean and comfortable room and excellent breakfast and will be happy to return again. The parking charge was high. The service was very friendly and the public rooms made you want to stay longer, being comfortable, spacious and welcoming. Ideally positioned for visiting the Grotto which is about 300 metres away.

10/10

Exceptional

22 Oct 2013

Tom

A good hotel close to the groto

This is a good value hotel only a few short blocks to the grotto and numerous restaurants. Staff is nice and friendly and the rooms comfortable and clean. No complaints.

Family

6/10

Pleasant

16 Aug 2013

R Porter

Nice pilgrim hotel in Lourdes

The Mercure Lourdes hotel is a good hotel for those wanting to be close to the Sanctuary of Our Lady of Lourdes, which is 4 blocks away. Our room faced the river, was small but functional, and clean.

8/10

Excellent

15 Aug 2013

Verified traveler

short walk to the Grotto

the Mercury Lourdes Imperial was well-maintained. Service staff were knowledgeable and helpful. Location is great--short enough distance to the domain, yet off the business of the main street.

10/10

Exceptional

01 May 2013

Terry

My hotel experience

The staff were quite helpful in every way. The room was clean. The breakfasts were always on time. Dinner was really good and cheap. Would recommend this hotel to anyone.

10/10

Exceptional

26 Mar 2013

Euro Travel

Very clean, comfortable, excellent location

This hotel is located in the center of Lourdes, just a few blocks away from the Cathedral. This is an old building which has been very well maintained. The lobby, the restaurant and the common areas are very clean.
The room itself is relatively small but this is within the European standards, the bathroom, the bed were absolutely spotless. Dinner and breakfast were excellent and elegantly presented. Members of the staff are absolutely the most helpful and friendly people. I will have no hesitation to return to this hotel on my next trip to Lourdes.

Partner

8/10

Excellent

07 Mar 2013

MH

Overall good value

Great location and friendly staff

10/10

Exceptional

12 Dec 2012

MarizaLF

AWESOME Restaurant

WOW Dining - fine dining great chef
Amazing Waitres/Maitre D --she gave the best recommendations --beats Jules Verne Entree & Main dishes -- Pyrenees style SUPERB

Partner

6/10

Pleasant

03 Oct 2012

maria E. Bondanza

They gave us a room different to our booking

I was not satisfied because in my booking ( I paid for two rooms) it was clear that the rooms overlook the mountains and river. Instead, they gave us two with views to he parking ( in the back) saying that they had received the reservation from Agence Expedia under those conditions.

8/10

Excellent

10 Aug 2012

J.K.Moller

clean, freindly and great location!

Stayed in room 305 which had extra bed for our 8 year old - great setup :)

Family

8/10

Excellent

07 Aug 2012

Nicholas

Good Value if 3,5 Star

Very helpul staff. Would have been good to have a fridge in the room. Room otherwise comfortable. Good value hotel, but not quite 4 star as claimed. More like 3.5 star.

6/10

Pleasant

04 Apr 2012

Verified traveler

Lourdes pilgramage

Small rooms, nice staff, good location, for a pilgrimage to Lourdes a reasonably comfortable place to stay, notbsure it rates 4 stars, more like 3.5

Partner

6/10

Pleasant

15 Mar 2011

Louise

Average

We booked this last minute and the price had gone up quite a bit from when i'd looked at it only 2 or 3 days earlier which was a pain. It was much further away from the train station than what we thought, or at least it seemed that way as it was quite hilly and took us about 20 minutes on foot. It was a good location for the grotts etc tho. The room was nothing special. This is definately not a 4 star hotel. We had left the do not disturb sign on the door when we went out for the day as we had all of our belongings spread out everywhere in order to re pack our back packs for the next leg of our trip, only to find they had had entered our room anyway and made the bed, moving all our things. Not happy.

Partner

2/10

Poor

11 Oct 2009

Buddy

Don't even think about staying here

This is a seedy hotel with poor service. They obviously cater to tour tour groups. THe rooms are small and not vry nice. We signed up for a room with the breakfast option. No breakfast food was available because a large tour group had just gone through and eaten it all. A long wait produced no replenishment. When I requested a refund of the amount paid for breakfast, the manager said that it was our fault for signing up for breakfast, and simply shrugged when I explained that there was no food available. I would not recommend this hotel to m worst enemy.

10/10

Exceptional

03 Jul 2026

Liliana

Excelente servicio, personal muy atento y dispuesto a ayudar.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

colette

Accueil parfait 👍
Chambre très propre 👍
Repas et petit déjeuner excellents
Je recommande

2/10

Poor

21 May 2026

Jeremie

Très en dessous de sa catégorie

Self

6/10

Pleasant

15 Apr 2026

Antonio

Hôtel bien situé
Salle petit déjeuner trop petite lorsqu' il y a des groupes ce qui doit être fréquent à Lourdes
Isolation entre chambre......
Personnel très gentil

Self

6/10

Pleasant

28 Mar 2026

Fabio

Camera spaziosa, ma il climatizzatore non funzionava. Il wc era in un piccolo stanzino senza finestre, mentre il bagno sprovvisto di wc era presente solo la doccia e lavandino e non funzionava l'asciugacapelli

Partner

4/10

Poor

20 Feb 2026

Stéphane

La place de parking à 20€, le restaurant fermé à 21h.
J’ai du me faire livrer une pizza par Uber Eats.
Hotel 4* pour lequel le budget est mis dans la décoration

Self

4/10

Poor

19 Feb 2026

Ana Carolina

Quarto não gostei. Chuveiro não funcionou

8/10

Excellent

19 Feb 2026

Michel

Chambre propre mais peut être un peu juste au niveau de l'espace

Partner

6/10

Pleasant

17 Feb 2026

Lucas

Café da manhã com muita gente, poucos funcionários para atender, demoravam para repor.

Self

8/10

Excellent

06 Feb 2026

Marine

L’accueil est correct. Le personnel est chaleureux. La chambre est correcte. L’hôtel est situé à 5 mn de la grotte de Lourdes.
Le menu du restaurant est très bon. Le personnel est attentionné. Nous avons beaucoup apprécié diner au perchoir

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Thierry

La chambre était conforme à nos attentes, avec une belle vue sur le Gave de Pau. Accueil très agréable et professionnel, parking à l'arrière de l'hôtel très appréciable

Partner

10/10

Exceptional

16 Nov 2025

Henri- claude

Personnel très bien

Partner

6/10

Pleasant

08 Nov 2025

michel

Entrée sympa mais l’ascenseur nous annonce la suite .Salle de bain à revoir
Chambre des années 80 vieillie et petite .
Je ne comprends pas le 4etoiles

Partner

6/10

Pleasant

29 Oct 2025

Bertrand

Chambre trop petite.Pas de douche italienne...une baignoire dangereuse.
Serviettes de bain trop petites.
Bruits nocturnes des départs à partir de 5.00
Ça fait beaucoup.L’hôtel a besoin d’une grande mise à niveau pour respecter le rang revendiqué
Garage cher..Pdj cher pour la prestation livrée

Partner

8/10

Excellent

12 Oct 2025

MARIA DE LOURDES

Aquecimento e ar condicionado não funcionaram durante a estadia. Hotel antigo demais.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

ANTONIO WALTER

O café completo com sucos, frutas, iogurte, pães variados, etc
Lugar bonito, com estacionamento público , lojas e restaurantes no entorno.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Simonetta

Camera pulita, ottima posizione ma rapporto qualità/prezzo deludente

4/10

Poor

02 Oct 2025

Amadeu

Cela devait être un beau séjour

Chambre très bs de game pour un hôtel 4 étoiles et réservation d une chambre grand lit et canapé lit et arrive la minuscule chambre sombre mur abîmé et retrouve cachet sur la moquette prêt de l armoir

Partner

10/10

Exceptional

10 May 2025

Jean-Claude

J ai demandé à changer de chambre cette dernière était au dessus d une cour pas très attirante J ai fait valoir que je venais pour la troisième fois dans l établissement

Partner

8/10

Excellent

13 Oct 2024

Claudia

Zufrieden

Leisure Partner

2/10

Poor

18 Sep 2024

Riccardo

Pessimo hotel

8/10

Excellent

24 Aug 2024

HYO GEUN

It was very difficult to find the hotel with Google map since there is one way and Google map do not showed one way and I drive there three times to find the gate of Hotel.
Finally I called to hotel and found the parking spot near from the Hotel. It was 2 minute walk and move my luggauge for check in. Need to call them before arriving the Hotel.

Business

10/10

Exceptional

26 Sep 2023

JOSE LUIS

Todo muy bien le falta un poco de mantenimiento en el comedor aparte de eso muy bien el hotel

Leisure

8/10

Excellent

23 Sep 2023

Laura

Ottimo hotel per visitare Lourdes e soprattutto recarsi al santuario ( in meno di 10 min a piedi).
Fermata dell’autobus L5(la linea che porta al centro della città) proprio di fronte all’ingresso dell’hotel. Navetta per l’aeroporto a pochi metri di distanza e quindi servitissimo.
L’hotel mette a disposizione gratuitamente alcune carrozzine per i suoi clienti. Personale molto disponibile. Avrei dato 5 stelle se non fosse per il fatto che l’hotel non è nuovissimo e soprattutto la moquette è ovunque.. altro neo: la cena della mezza pensione (alla carta probabilmente è diverso..) ha un menù un po’ ripetitivo e comunque molto differente dalle nostre abitudini…( per la verità non è che fuori si mangi molto meglio…). Per il resto qualità prezzo ottimi!

Leisure Family

6/10

Pleasant

21 Sep 2023

Jorge

Bruyant...

Hotel bien tenu mais très bruyant

Partner

4/10

Poor

27 Aug 2023

HERLAUD

Pour un 4 etoiles, cr n'est pas xe a quoi on s'attendait

Leisure Family_with_children

2/10

Poor

16 Jun 2023

CYRO AUGUSTO

Quarto minúsculo, não tem como circular ao redor da cama, pedimos a troca q nos foi negada. Café da manhã desorganizado, trocamos de hotel.

Partner

8/10

Excellent

11 May 2023

Diego

Muy buena ubicación cerca del santuario. Pero difícil de llegar por los cambios de sentido de las calles de Lourdes

Leisure Family_with_children

10/10

Exceptional

05 May 2023

Lydie

Ravis de notre séjour au Mercure Impérial Lourdes

Super hôtel calme.. situation idéale proche du Sanctuaire .. vue sur le Gave. Établissement très propre.. personnel très sympathique et professionnel..le petit déjeuner est copieux ..chambre agréable..le parking est un réel plus ..nous y reviendrons c’est sur

Partner

10/10

Exceptional

07 May 2022

Maryse

Excellent séjour

Nous avons passé un agréable séjour dans cet hôtel Mercure à Lourdes.
Le personnel est très avenant, sympathique et sérieux.
Les plats servis au restaurant étaient bons. Une mention particulière pour l'excellente literie qui, nous a t'on dit, venait d'être renouvellée.
Par contre le prix du parking de l'hôtel est exorbitant !

Partner

4/10

Poor

01 Aug 2021

Gisele

à éviter

l'entrée de l'hôtel en jette, mais ça s'arrête là: les chambres sont vieillottes et pas du tout insonorisées.
le petit déjeuner est bien avec respect des conditions sanitaires, la personne en charge du petit déjeuner est parfaite, mais ça ne fait pas oublier l'inconfort de la nuit.
lors de notre séjour, le restaurant était fermé donc pas d'avis;

Partner

4/10

Poor

26 Oct 2020

Phi Phung

Chambre vieillissante.
L’eau chaude ne fonctionne pas bien

Friends_and_family Friends