Sann Hotel

Thailand , Chiang Rai
CHIANG RAI, 390 Thanon Baanpa Pragarn Rd
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50 reviews shown

10/10

Exceptional

28 Jan 2026

Eric

Overall, the hotel was very nice with friendly staff; however, the rooms did not have hand soap for the bathrooms. I thought maybe they just forgot to put hand soap in our room so I asked the front desk about this and they said there just isn’t any. Again, very nice hotel but I would recommend they provide hand soap in the rooms.

Leisure Friends

8/10

Excellent

18 Dec 2025

Sirivimol

Easy checking-in at the front,
Staff are tentative and friendly,
Compact room but clean and well working facilities,
We did not use swimming pool.,
Variety of breakfast choices but main course foods was not hot enough...everyday.
Location is center of many main attraction and local markets and amenities near by.

Overall we have had a happy stay.

Leisure Partner

10/10

Exceptional

30 Oct 2025

phil

Best about the sann was the reception staff. They were so helpful, abs brilliant!! So thanks, you do a really good job. Appreciated
Phil W. (NZ)

Leisure Self

6/10

Pleasant

14 Oct 2025

Aryza Mae

We stayed for a night - it was ok. I wouldn't recommend staying here unless it’s like 20 dollars a night for you. Though, if youre staying for more than one night, save yourself the trouble and find someplace else.

While the hotel lobby and room was fairly clean, it did not feel cozy and the room itself did not have good upkeep. There was alot of evident wear and tear such as scratches on the wall and lots of wear on all the table surfaces. The bed felt very unstable, i could feel my partners every single move and it almost felt like the bed swayed.

Washroom was honestly really bad, there was barely any water pressure and we had to let the water run a while until it finally got hot. The shampoo and body wash also doesn't smell great.

There was really only one staff member that was kind.

The only upside of this place is location, its nearby everything and 15-20min from the airport.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Jennifer

Great stay, polite staff and excellent location

Leisure

8/10

Excellent

04 Jul 2025

Verified traveler

It is stock standard hotel with OK service for a night stay as a tourist

Partner

8/10

Excellent

26 Jun 2025

Amanda

Good location, clean and spacious room. Even though we stayed for 5 nights and the hotel did not seem busy we were given a room on a low floor with a window that looks straight onto their brick wall. The pool was green and unusable during our stay, but they were working on fixing this.

Leisure Partner

8/10

Excellent

23 Jan 2025

laurie

Nice hotel close to city centre.

6/10

Pleasant

28 Dec 2024

Johannes

Good value but basic

We booked this hotel for the location. It is close to the clock tower and surrounded by temples and various food options. The hotel is reasonably priced and was a great value. However, the mattress is super hard and pillows are very thick. We didn't sleep well because of that. The breakfast was basic. I might not stay again.

Partner

10/10

Exceptional

18 Dec 2024

Douglas

Great stay

6/10

Pleasant

17 Dec 2024

Kim

Convenient, quiet and within walking to everything. Staff very polite and friendly.
The only thing I did not like is you have to ask for more toilet paper

Leisure Partner

10/10

Exceptional

30 Jul 2024

Clifton

Nice

10/10

Exceptional

22 May 2024

clive

Friendly service, excellent rooms and great breakfast

Partner

8/10

Excellent

17 Apr 2024

Phillip

Very good, staff very helpful

Partner

6/10

Pleasant

14 Mar 2024

PHOUA

It's 3 stars hotel. Room, bed, towels, cleanliness are all 3 stars.

All restaurants near by closed at 9 pm.

Breakfast was good.

Leisure Family

10/10

Exceptional

06 Mar 2024

Gordon

My Stay at Sann Hotel

Modern hotel with clean, spacious rooms in a great location. Breakfast was very good too.

Self

10/10

Exceptional

05 Mar 2024

Verified traveler

Happy 2 nights stay

The hotels is in a good location. There are plenty of restaurants nearby. Rooms are spacious and clean. Bathrooms are neat and modern. Good value of money. Recommend

10/10

Exceptional

29 Feb 2024

Graham

This is a new hotel that is absolutely fantastic. Rooms are very clean and comfortable and breakfast has lots of choices. The only problem we had was there were no English speaking channels on the TV, this is not normally a problem for us when we are travelling as we take an Amazon fire stick with us so we can access Netflix etc, however the Wi-Fi system would not let us use it, so quite frustrating. Maybe a Netflix App could be added to the TV so customers can use their own login. But other than that this hotel is fantastic.

Leisure Partner

8/10

Excellent

25 Feb 2024

Chun

Location is excellent. Close to the Clock Tower and Night Bazar. The breakfast is very good.

Partner

8/10

Excellent

07 Feb 2024

Maddison

Great location, near night market. Walked everywhere we wanted to go! A great food court just next door!

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2024

neil

Great location with excellent staff

Leisure Partner

10/10

Exceptional

02 Feb 2024

Irshad

The staff was very good. The room was clean, spacious and had a hot water kettle and a fridge. The breakfast at the hotel was great.

Leisure Partner

10/10

Exceptional

27 Jan 2024

ALIDA

Lovely hotel. Clean centrally located. Would stay here again!!

Leisure Family

8/10

Excellent

14 Jan 2024

Vincent

Decent for short stay

Great location; short walk to clock tower and Night Bazaar with plenty of restaurants/ street food nearby. Breakfast is very limited. Coffee is very bad, can’t even drink it. Wi-Fi is very slow.

Partner

8/10

Excellent

07 Dec 2023

Phyllis

Staff was friendly but they need to improve on their English speaking skills. Hard to understand them.

Leisure Friends

4/10

Poor

04 Dec 2023

Richard

The property is promoted as luxurious. Not so. Yes, there is a magnificent lobby, yes, some of the staff do their best to be helpful but:
My room, on the second floor, had no window. There was what looked like a window, but all windows on the street side of the lower floors are covered up by an add-on facade.
The room was clean and the bed was good. However, the only light in the room was from a glaring overhead lamp. No soft lighting, no reading lamp -- either on or off.
There is no desk at an appropriate height for computer use or writing.
The security box is tiny, too small for even a small laptop (MS Surface)
There is a spacious restaurant/coffee shop in the lobby. However, it is open only for breakfast. There is an expensive upscale restaurant next door which isn't bad, but is not appropriate or convenient for snacks or quick meals and which doesn't serve alcohol.
The unfailingly polite staff suddenly lost all their language skills when I asked for a different room on an upper floor, preferably one with better lighting.
Thank God I was only here for 3 miserable days.
Chiang Rai, by the way, is lovely.

Leisure Self

10/10

Exceptional

02 Nov 2023

David

Staff were excellent. The showers were only warm unfortunately no hot showering.

Leisure Family

10/10

Exceptional

01 Nov 2023

Barry

In my opinion, the best hotel that we have stayed in Thailand. Enjoyed the Saan!!!

Leisure

6/10

Pleasant

30 May 2023

Boyd

The staff are friendly, the location is good and the facilities are clean. However, the owner/manager is focused on savings over comfort, in my opinion. The individual floors are not airconditioned, so, going to and from the lift means dealing with hot conditions. Same with the rooms, the room is hot on arrival and takes time to cool, all electricity is turned on or off by the entrance card. You cannot even charge your device when you leave the room, all lights & power shuts off except to the fridge. Water pressure and heat was poor at most times, very feeble water pressure making hair washing impossible for my gf. The tap water was also yellow in color. I haven’t noticed this anywhere else in Chiang Rai. Maybe not the hotel’s fault, I don’t know.Wi-Fi also needed to constantly be reconnected. My opinion is the owner is too focused on saving money and on large tour groups of mainly Chinese tourists. Not good at breakfast times with tour groups, enough said.

Leisure Partner

10/10

Exceptional

03 May 2023

Buddhipong

Great

Leisure Family

8/10

Excellent

22 Apr 2023

MYLA ROSANNA

Sann Hotel is family-friendly and the food is great! It is very accessible, right at the center of the city. This would be our \"home\" in Ciang Rai everytime we visit.

Business_and_leisure Family

6/10

Pleasant

12 Mar 2023

Verified traveler

Location & Breakfast is good, but internet is terrible. Staff Is friendly and helpful.

Partner

10/10

Exceptional

01 Feb 2023

Jayson

Nice staff, clean rooms, and great breakfast!

Overall stay was great! The staff was friendly, made check-in easy, and you can tell the hotel is well-maintained upon pulling-in. Our room was across a beautiful temple, so the view was nice. The room was large, bright, clean, and was decorated nicely. The location is pretty much the center of the city. Breakfast was really good! I was surprised by how much I enjoyed it. The thai basil spaghetti noodles and lemongrass juice were unique and I couldn't get enough of. Regarding minor qualms, the shower water never got as warm as I prefer and the mattress was a bit firm. Otherwise, it was a perfect stay!

Friends_and_family Family

10/10

Exceptional

30 Jan 2023

Antonio

It was a perfect stay.
It's a brand new hotel, very well furnished.
The staff was very kind, especially during the breakfast.
I highly recommend this hotel, you have nothing to doubt about.

Leisure Self

6/10

Pleasant

22 Dec 2022

Verified traveler

Bathroom had rust, mould and grime in shower.

Friends_and_family Family

10/10

Exceptional

22 Nov 2022

Chee

Great location and friendly service

Self

10/10

Exceptional

16 Nov 2022

Mark

Wonderful hotel with excellent staff

Lovely hotel, staff very friendly, arranged bike hire and it was dropped off at hotel. Arranged return taxi to the airport.
Good selection to choose from at breakfast.
Large and clean rooms.

Self

10/10

Exceptional

25 Oct 2022

Erik

A great hotel

This is a great hotel, well situated in the centre of town, meaning all the markets are in easy walking distance and there are plenty of restaurants to choose from. It’s also well situated for travelling to all the other sites you might want to visit, such as the many temples.
We hired a car for our stay so can’t comment on any day trips or providers. Driving around the city was easy.
Staff at the hotel were super friendly and helpful, even when it was busy. Breakfast was good and there was a good choice. I saw one review that complained about things running out - yes they do, but that’s only because they cook fresh in smaller batches, which means you nearly always get fresh hot food. Sometimes you might have to wait a few minutes for things to be replenished, but I’d much rather that than have food that had been sat out in a heating tray for hours.
In fact my only slight grumble is that the mattress was a bit firm for me, but you get that in most hotels in Thailand.
I would certainly stay here again and would recommend it to anyone looking for a decent hotel in Chiang Rai.

Partner

10/10

Exceptional

23 May 2022

Buddhipong

Good

Leisure Family

10/10

Exceptional

19 May 2022

Buddhipong

Great!

Leisure

10/10

Exceptional

12 Mar 2022

Jack

This was my second stay at the property. Very pleasant experience

Leisure Self

10/10

Exceptional

08 Mar 2022

Jack

Excellent hotel. Efficient English speaking staff, beautiful rooms, firm but not hard beds. Beautiful pool, buffet with room fabulous

Leisure Self

10/10

Exceptional

19 Feb 2020

Preston

Friendly Staff and Great Location

Overall, my stay at Sann Hotel was very pleasant. I was only there one night on a business trip. The bed was comfortable. The room and common areas were very clean. The breakfast buffet was tasty and had a decent selection. The location of the hotel is also very convenient. However, the wifi was not working the entire night on any device I tried. The website where you need to login with your room info was showing as an invalid URL. I didn't bother the staff with this though, because I just used my mobile hotspot instead. The staff was extremely friendly and the check-in and check-out processes were efficient. I would gladly stay here again the next time I am in Chiang Rai

Business

8/10

Excellent

02 Feb 2020

Paul

Excellent gotel

Position of hotel was good, spotlessly clean, extremely helpful staff. The only thing that let it down was that the breakfast could be better. This may be due to the fact that we were European. Eggs cooked to order would be better.

Partner

10/10

Exceptional

07 Nov 2019

Verified traveler

Great location. Everything about the hotel was perfect. If there is just one thing missing, it's a bar!

Leisure Self

10/10

Exceptional

25 Oct 2019

Hayley

Sann Hotel Chiang Ria