Club Serena Resort

Philippines , Cebu
MOALBOAL, Brgy Saavedra Basdaku
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47 reviews shown

10/10

Exceptional

11 Feb 2026

Natividad

Stafff is very courteous. The food is excellent they have a very good chef

4/10

Poor

10 Jul 2025

Jim

The property is located on the ocean but the beach isn’t very nice. The rooms are old and outdated. The road on the way to the resort is horrible. All in all it’s NOT worth the price. One positive note, the staff is friendly and helpful.

Leisure Partner

6/10

Pleasant

03 May 2025

Flordeliz

My main concern was the breakfast. They served beef mushroom and chicken wings, which honestly didn’t feel appropriate for a morning meal. It would have been better if they offered the usual breakfast choices like bacon and sausage. On top of that, we couldn’t relax while eating because the staff were talking loudly nearby, and we could clearly hear their conversations. It didn’t feel like a peaceful or pleasant start to the day.

We also ordered food and requested for it to be delivered to our room the Governor’s Suite which isn’t even far from the restaurant. To our surprise, we were charged a ₱300 delivery fee, which made no sense considering the distance and the fact that we were already paying almost ₱11, 000 per night for the room.

Leisure Partner

2/10

Poor

29 Dec 2024

Verified traveler

Very bad experience

A hotel with a very poor condition. Garden is not well maintained, restaurant is terrible, no charm at all. Photos are not reflecting the reality at all.
Absolute non-sense for the price the hotel is charging. I would definitely not recommend this hotel to anyone.
See my photos which reflect the reality.

Restaurant is really bad and really expensive.
Breakfast is as per in a 1-star hotel, definitely not the standard for the price paid.

The tree-house room was supposed to be 94m2 - not sure where they found those square meters - the bedroom was less than 20m2 for sure. They probably count all the hidden spaces.

The only positive point is the staff, which is very nice

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

Elenita

Best hotel in Moalboal. Love that the beach is easily accessible and great for snorkeling. Saw some beautiful fishes and sea turtles.

Leisure Family

10/10

Exceptional

23 Jan 2024

Rebecca

Excellent customer service

Leisure Family

10/10

Exceptional

03 Jan 2023

Daisy

We had a very enjoyable stay at the resort. I wish there was a safety deposit box and a hair blower. Also the treehouse 2 that we stayed in doesn’t have warm water, it’s not working and the aircon is old and bit noisy. Other than that, everything is wonderful.

Friends_and_family Family

8/10

Excellent

30 Dec 2022

Amir

Leisure Family

8/10

Excellent

13 Mar 2020

Christian

Very nice place. Quiet.

Partner

8/10

Excellent

14 Feb 2020

Carolina

good

Staff is super friendly and it has a nice location for the ones who want to visit the falls. However, the room had a strong smell of mold, as it wals closed for many days. But i still recomend it!

Partner

6/10

Pleasant

28 Jan 2020

Verified traveler

Hesitant if the room was really cleaned prior to us occupying it because there were termite droppings from the wood in the ceiling that fell on the floor pillow/rag below.

Leisure Partner

8/10

Excellent

23 Jan 2020

Lily

WiFi connection in public areas are weak

Staff are helpful all full of hospitality. Toiletries provide convenience. Beach side is beautiful and quite.

The road connects to the resort is unpaved and bumpy. It gets worse in raining day.

Partner

4/10

Poor

25 Dec 2019

Verified traveler

Beachfront hotel but inconvenient

The road to the hotel was a disaster. Should pave the holes on the ground.
Stayed at the treehouse hoping for a honeymoon vacay but regretted this decision immediately once we are inside.
- The cupboard was old, when we tried to open the door, it feel out and almost cut my bf's toes.
-Only provided 2 complimentary water bottles, so if need more water you'll have to go to the restaurant to get a pitcher of water How inconvenient.Why cant you just put a water dispenser in the room and replace it once empty. The hotel I stayed in Moalboal did this and didn't expected a hotel that I paid more to be worse than it.
- Phone in the room was out of order. If we needed anything we had to walk to the reception or restaurant. How inconvenient. I told the reception about this and she replied. I know. Why don't you fix it??
- The shower room door lock is out of order. They left a bucket in the shower room and we were wondering what it was for and realized it was to use to block the door when you are showering. Fix the damn door lock!! It's a hotel, not your house.
- We found a dead lizard in the toilet.
- There was this party going on next door, loud music and a guy talking all day all night. Came here to relax but felt disturbed all day.
- Provided only 2 instant coffee Some people don't drink coffee. Where's the tea
- Food in restaurant was pretty decent. On the pricier side but we came to enjoy the hotel and service. Staff in the restaurant were the only ones who gave good service

Partner

10/10

Exceptional

28 Nov 2019

Jargalmaa

wifi should be available in the room

Friends_and_family Friends

8/10

Excellent

13 Nov 2019

Cristina

Nice but Old

Club serena is in a very secluded place, nice for some privacy and peaceful stay. Rooms very spacious, clean but are a little outdated, toilet is old but full of toiletries, it was kind of hard to flush. No wifi in the room but it is ok. The facility is huge and clean. You could tell the place is really pretty at its time. Swimming pool is huge and beach in front, staff are really nice. Food at the restaurant is nice and reasonably priced. Staff at restaurant are superb.

Partner

6/10

Pleasant

25 Oct 2019

The scenery

Leisure Family

10/10

Exceptional

20 Oct 2019

Verified traveler

Amzing place with a great staff. They treated us so well and the food is amazing!! Very private and nice.

Leisure Partner

10/10

Exceptional

25 Aug 2019

Fate

Beautiful resort

Leisure Friends

6/10

Pleasant

15 Aug 2019

Verified traveler

Art, beach pool

Friends

6/10

Pleasant

11 Aug 2019

Jérôme

Good place but strange customer experience

We had a room with a very big bed for 4 adults. We asked to have matresses for 2 of us. That was strange...

Family

8/10

Excellent

09 Jul 2019

Verified traveler

The place is serene, rejuvenating, and extremely close to a beachfront that is picture perfect (at high tide). However, it is relatively far from a nearby shopping centre or a provision shop, so make sure you come with your supplies stocked up! E.g. Snacks/titbits/Cup Noodles =)

That being said, it is very quiet compared to the nearby town or the hustle and bustle of Philippines cities! A really good place to kick back, relax, and reset your body, mind and soul together with your significant other.

P.S. The rooms have really nice designs too!

Leisure Partner

10/10

Exceptional

26 Jun 2019

Steve

Great place to relax. Quiet and peacefull

Partner

8/10

Excellent

17 Jun 2019

Verified traveler

Very friendly staff! A great place to just chill especially for people who loves the beach. The Tree House was a cool place to hang out with friends and family after a day of swimming.

Leisure Family

8/10

Excellent

26 May 2019

Verified traveler

Their staff were awesome.

Friends_and_family Family

8/10

Excellent

19 May 2019

oninnn

great pool and friendly staff.

Leisure Family

10/10

Exceptional

17 May 2019

Myrle

A home away from home

It was just what we are looking for. Nice, clean, quiet, not crowded, and most of all, excellent service. The pool is very clean, well-maintained. The restaurant is a very pleasant place for extended stay after a meal. Very accomodating staff.

Partner

6/10

Pleasant

13 May 2019

Verified traveler

Theres no internet connection no tv inside the room

Leisure Family

8/10

Excellent

12 Apr 2019

Rita

The atmosphere is so laid-back and provincial it feels like home. The staff are very nice as well.

Leisure Family

10/10

Exceptional

26 Mar 2019

Matt

The tree-house we stayed in was very cozy and very short distance to the beach. The restaurant was very well situated by the pool and beach and offered amazing vies of the ocean and sunset every evening. The staff were very polite and extremely helpful in setting up acitivites for us.

Leisure Partner

10/10

Exceptional

02 Mar 2019

Michele

We loved this beach side resort with fabulous snorkeling on the coral reef out front. Staff were phenomenal and attentive to every need. We stayed 4 nights and ate all our meals at the hotel. Good food with lots of choices. The pools are wonderful especially one by ocean. There are lots of places to hang out and relax as that is the message here, relax. Our room was Rajah and it is large with comfy king bed and sitting room. Spacious bath with toiletries provided. We ended an 8 week holiday here and we had the most relaxing time. MJ, John Jay, Roland and Josh took great care of us so that we felt so relaxed and had pleasurable vacation. Thank you! If we come back this is where we will stay and highly recommend. Oh and sunsets are amazing! Saw turtles every day.

Leisure Partner

4/10

Poor

17 Feb 2019

Marie

Don't go - maybe after the new owner takes over

This resort is in utterly poor condition which is sad as it has great potential. But its very dirty in the rooms, even after conplaining three times our closet was still full of durty, moldy pillows. I found a cockroach underneath my pillow and in the bathroom. It is supposed to be sold - lets hope the new owner gets it back into shape.

Partner

8/10

Excellent

02 Feb 2019

Kim

Peaceful and relaxing, with great snorkeling

This is a little off the beaten track and when you drive towards the hotel you do wonder....and then arrive! The hotel is quiet, with two pools, well maintained grounds, swept more often than my floor at home. The service was nice. If you are wanting to relax in the peace and quiet...this is the place for you. The snorkeling was some of the best that we have experienced, from many locations around the world, they drop drivers off in front of the hotel to explore the depths and coral., about 200+ feet offshore (there is a concrete path that leads you out). Food was great and to sit and eat/drink by the water was amazing. Nice sand and so quiet you have a lot of beach to yourself. Enjoy as we did.

Partner

8/10

Excellent

08 Jan 2019

Verified traveler

It was overall fine. The only downside is the food it doesn’t taste good for the price and the staff are not welcoming. Poor service.

8/10

Excellent

07 Jan 2019

Verified traveler

nice and quiet place at White Beach. The Treehouses are really nice and privacy is guaranteed. Internet was slow and both Smart and Globe signal were very weak.

6/10

Pleasant

06 Jan 2019

Gary C

Club Serena

The room itself is very old looking with a cute window curtain. The rest of the room, however, needs updating.

Partner

8/10

Excellent

17 Dec 2018

Niña Marie

A little inconvenience but still we really like it

we booked rajah room and its almost perfect except for not having a locks on all its windows which makes me awake all night worried that someone might enter our rooms and get our stuff, no security box inside. we parked in front of our cottage which is very convenient for unloading and loading our stuff. Beach have a nice view but the water is full of sharp stones and hurt our feet . But we really enjoy the sand and the small boat in the pool. Services are nice, food are average, expect an additional 12% Vat on your food bill. They let us stay in their cabanas for lunch even after we check out. All in all we enjoy our visit

Family

6/10

Pleasant

03 Jan 2025

Mathias

Beautiful and tranquil little resort but expensive

At the end of a gravel path full of potholes, this remote little resort can be found. It has a lovely staff and a friendly atmosphere, but everything takes far too long. The restaurant offers a limited menu, and with items often in short supply, there is much room for improvement. Lunch service takes an hour, and scheduled activities like massages and island hopping are consistently delayed (likely due to third-party vendors).

The pictures online provide a very selective and flattering view of the resort. The New Year’s party was greatly arranged by the hotel!!!

Rating: 3 out of 5
The cottages/houses are lovely and match the pictures online, the overall experience does not fully align with an international standard, despite the high pricing.

Friends_and_family Family

8/10

Excellent

20 Dec 2024

yusuke

良かった

Leisure Friends

8/10

Excellent

29 Jan 2023

JAEWON

휴식하기 좋습니다. 깨끗하고 친절해요

숙소 시설과 수영장등 시설은 조금 낡은 부분이 있으나, 깨끗하게 관리되어서 사용하는데 문제는 없습니다. 주변 풍경이 굉장히 좋고 내부의 조경도 훌륭합니다. 직원분들은 모두 친절하고 굉장히 프로페셔널 합니다.
다만 레스토랑이 저희 입맛에 안맞아서 일수도 있겠지만, 맛에 대하여 개선할 필요가 있을 것 같아요.

Friends_and_family Family

6/10

Pleasant

05 Feb 2020

Verified traveler

규모가 작은 리조트지만 수영장이 2개나 있고 바로 앞에 비치가 있어 물놀이 하기에 그만입니다. 위치상 워낙 외딴 곳이라 교통편을 걱정했는데 호텔측에 요청하면 바로 트라이시클을 불러주어 편하게 이용하였습니다. 단 트라이시클 요금은 운전사와 네고하여 지불해야 합니다. 리조트 측에서는 가격 협상에 관여하지 않더군요.
3가족이 함께 사용하여 여러 룸을 들어가볼수 있었는데 룸마다 특색이 있어 재미있었습니다. 전반적으로 모든 룸이 널찍한 편입니다.
로비에는 직원이 항상 상주해있지 않아서 벨을 누르고 기다리거나, 다른 직원에게 불러달라고 하거나, 직접 찾으러 다니는 일도 있을 수 있습니다. 워낙 여유로운 곳이므로 도심호텔의 신속정확함은 기대하지 않는것이 좋습니다.

Leisure Family_with_children

10/10

Exceptional

14 Nov 2019

Verified traveler

Sehr schöne Anlage mit super freundlichem Personal. Vor allem Richard und Ronald verbreiten gute Laune. Das hauseigene Restaurant ist sehr zu empfehlen!

Leisure Partner

4/10

Poor

11 Jul 2019

Moalboalallalal

너무 시설이 오래되었고 모든게 다 찝찝함 벌레도 많고 청결상태가 너무 안좋음 생각보다 너무 멀음

Leisure Partner

4/10

Poor

12 Apr 2019

Verified traveler

The place along the beach is OK. Staff is OK. The rooms are old smells bad. The mattress is covered by plastic. There is no place to relax in the room. Even no complimentary water. The car park is in the middle of the place just in front of the bungalow. The wooden floor is broken and noisy. The door for the bathroom is also noisy. We think that the place was nice 15 years ago but now it is in very bad condition. The food is good but expensive due to the taxes. You pay more than 100 pesos for two slices of bread. Definitely go other place

Leisure Partner

10/10

Exceptional

08 Mar 2019

Verified traveler

非常乾淨

Friends

10/10

Exceptional

23 Feb 2019

YOONKYUNG

힐링을 위한 최고의 선택

혼자서 여행가서 바다보며 수영하고 힐링하기 좋은 곳입니다.

8/10

Excellent

14 Feb 2019

Verified traveler

Gemütlich und simple

Schöner Strand vor der Tür. Zimmer sind in die Jahre gekommen, aber ganz ok. Essen ist iO, aber Service war sehr langsam im Restaurant.

Partner

8/10

Excellent

15 Jan 2019

Adele

Mysigt hotell precis vid stranden

Ett perfekt hotel för att bara slappna av på. Precis vid stranden så calet av hav eller pool var optimalt. Kvinnan i receptionen var inte särskillt serviceminded, inte särskilkt hjälpsam och frågade man något kände man sig till besvär. Däremot Roland som arbetade där gjorde lite vår vistelse, han kom ofta med välkylda glas med vatten och såg verkligen till att vi hade det bra! Han hjälpte oss hyra moppe samt transfer till flygplatsen. All creed till honom!

Partner