Name: Charlevoix Inn & Suites SureStay Collection by Bes
Address: 800 Petoskey Avenue, Charlevoix, 49720, US

6/10

Pleasant

04 Aug 2026

Cheryl

The Charlevoix Inn was a decent place to spend a night. I realize that it is an older property but there are a few upgrades that could make it more inviting. I think a nice upgrade in the entryway, lobby and breakfast area would be great. Fix the ceiling in the pool and hot tub area. The pool could be a bit warmer too. The rooms are small but look to be in good condition overall.

6/10

Pleasant

03 Aug 2026

Jordon

Fan in bathroom was extremely loud
Room not ready when we arrived

4/10

Poor

02 Aug 2026

Christine

We were part of a rally that booked our stay here I booked our reservation for a king bed for 1 night . I made the reservation on Feb 5,2026The reservation was for 7/30/3036.There were 20 of us there. I texted the hotel that we would arrive after 7 pmdue to delays in our ride & it was a beautiful day to be at Mackinaw & the tunnel of trees even with the detours. On arrival I did not receive the king bed I reserved. I reserved a king for medicsl reasons. On arrival we were given a queen bed. They were overbooked & there were no other options. Aside from the clerk there was no one to discuss this with. & was told no one would be available until the morning. I was given the name of someone to contact who was a “higher up”. I texted her at 5 am & my message was sent bank as undeliverable. I did get the queen sized bed at the lower rate. Other members of our group were treated rudely& left to stay somewhere else .we had 24 people in our group. I only got 2 hours of sleep that night & had an 8 hour ride on our motorcycle in the morning. My hydband & I both have dkeeo apnea& I have pain issues along with other medical issues. We needed our sleep in order to ride safely. We had to leave the next morning & had to cut our trip rearly to attend my brother’s funeral.. We were hot, tired, dehydrated & mentally distressed by the time we tea chef the Charlevoix Inn & Suites Sure Stay.Not getting the rest we needed did not improve the situation. All I wanted was a hit shower- which I got-

10/10

Exceptional

02 Aug 2026

Lee

Beautiful view.
Pool open till 11.
Close to town but still need a car.

10/10

Exceptional

02 Aug 2026

Timothy

Nice room, good price for the location.

10/10

Exceptional

02 Aug 2026

Virginia

Loved that it is so close to shops in Downtown Charlevoix 😊

10/10

Exceptional

01 Aug 2026

Beth

Clean room, quiet, nice breakfast

8/10

Excellent

30 Jul 2026

Barbara

Stayed for three days, our room was cleaned each day! The place needs some updates but overall it was a pleasant stay. Breakfast was good and free bottles of water was a nice touch.

10/10

Exceptional

27 Jul 2026

Wendy

It was a great stay, when we 1st arrived they didn't have our reservation but they upgraded us to a suite for the same price as a single room, very clean, good breakfast, only thing i could complain about is the hot tub was not hot, only luke warm. But other then that I will definitely come back.

8/10

Excellent

26 Jul 2026

Anna

It serves its purpose. People were happy there. It’s clean, staff was helpful, bed was very comfy..

8/10

Excellent

24 Jul 2026

Scott

This was a clean and safe stay for passing through. The rooms were showing their age, but they were clean. The pool area was better than pics found online and the pool and whirlpool stayed open late which was great. The breakfast was excellent.

10/10

Exceptional

23 Jul 2026

Debra

Great stay

10/10

Exceptional

22 Jul 2026

sydney

24 airport shuttle was wonderful

2/10

Poor

22 Jul 2026

leslie

i didn't like anything. The room was old moldy and gross with ants running freely in the bathroom. The shower door was missing hardware and was not replaced so there were holes. The sink had cracks in it. The staff during breakfast was rude and no accommodating. The cookies were good and having bottled water on hand was nice. We left early because of the dusty, moldy smell in the room; very unpleasant and unhealthy. We lost a lot of money but i just could not stay and torture myself

4/10

Poor

21 Jul 2026

julie

Only gave the hotel 2 stars because the staff was very nice and friendly. Otherwise it would’ve been a 1 star. The property itself was a disappointment. The pool area only had one working light and was not well maintained. Our room was too small for a family of 4. The bathroom was like a closet and the sink was right next to the bed. Barely enough room for clothes in the wardrobe and definitely not enough room in the bathroom to hang wet bathing suits without them dripping all over the toilet. There were stains on the carpet, cracks in the sink, rust on the bathroom ceiling, and everything was very outdated. If I could have left early, I would have. The pictures are deceiving. Honestly can’t believe there aren’t more negative reviews. I always read reviews before booking and wish I would’ve known how bad this place was. For the price I paid, I expected a little more. Not family friendly. My husband discovered that the doors to the outside weren’t locked. Most hotels require a key entry when coming in another door other than the main lobby. So disappointed in this place.

Family_with_children

10/10

Exceptional

21 Jul 2026

Paula

Good location and clean room, the hotel staffs were very friendly and helpful!

Family

4/10

Poor

20 Jul 2026

ted

Property was clean and very nice. Asked for blankets and was told they didn’t have any.. Next day I asked again and was told they would look into it!! Never heard another word!! Upon checking out we noticed on our way home my wife forgot her Kindle under her pillow. I called and they claimed they found nothing!! I then asked to have a manager call me back on the 20th, Monday morning!! I called at 11:30 and the manager said they didn’t find it and check our car!! Pretty much blew me off about the blanket issue and could care less about the Kindle. I’ve been a BW card holder for over 15 years and never felt the care less attitude SOME of the staff showed!!

Pet

6/10

Pleasant

18 Jul 2026

Frank

To expensive for what you received in return

Partner

4/10

Poor

17 Jul 2026

Ana

Upon walking in, we were met with a fishy smell through the sliding glass doors. The odor disappeared once you entered the lobby. The staff were friendly and kind. Our room was clean, but did have a slight odor. Carpets in the elevator and in other areas were dirty and smelly. Breakfast was good but not very much room in the little eating area. One nice perk was the complimentary water bottles offered in the lobby. If you just need a place to get by, this is it. If you are on vacation, this is not it.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Roy

Staff were kind and helpful. The room was clean, including the refrigerator, microwave and shower.

Partner

10/10

Exceptional

16 Jul 2026

Cheryl

Wonderful room and staff. Pool and hot tub were great. Only wish the pool had been available at 6 or 7 in the morning instead of 9:00am; I like to do water aerobics early in the morning.

Family

6/10

Pleasant

16 Jul 2026

Keith

Had a nice pool. Breakfast food wasn’t to bad.

Family

6/10

Pleasant

15 Jul 2026

William

Kids up & down the hall yelling & whatever else. Not a place if u want some down time. The old saying u get what u pay for. I'm up here every year but need to check out other places

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Daniel

Had to ask for Shampoo and soap. Breakfast was very good. Staff very helpful. Location is very close to Charlevoix.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Karla

Definitely not a 5 star hotel, but if you're not expecting a ton, it worked for a place to sleep safely and somewhat comfortably.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Paul

I had an issue with my room. They changed me that night when I got off work. I am a small business owner and was impressed with how the hospitality was! I will be back!

10/10

Exceptional

08 Jul 2026

MICHAEL

My wife and I loved our hotel room, complimentary breakfast, roomy and clean bathroom and shower area, very comfortable, clean beds, very friendly and helpful staff all around from the front desk, house keeping, kitchen staff and the location is superb in that it is close to Peteosky, Bay Shore and downtown Charlevoix. So, I must whole heartedly recommend to everyone who wants to pick an excellent place to stay, it would be here.

Partner

8/10

Excellent

06 Jul 2026

Michelle

Staff, room and breakfast greatly appreciated

Friends_and_family Friends

8/10

Excellent

03 Jul 2026

Federico

Clean room. Not bad for the price

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Renae

Was here for our 15 yr wedding anniversary. All was great. Thank you.

Partner

10/10

Exceptional

03 Jul 2026

Alfredo

Great stay at Charlevoix Inn & Suites! The hotel was clean, comfortable, and conveniently located near downtown and local attractions. Friendly staff and good value. We really enjoyed our visit!

Partner

10/10

Exceptional

01 Jul 2026

Joel

Todo bien

Family

10/10

Exceptional

30 Jun 2026

Evelyn

24 hour coffee and cookies was a nice treat.

Family

10/10

Exceptional

30 Jun 2026

william

Very hospitable

Partner

2/10

Poor

25 Jun 2026

joseph

Great

Self

10/10

Exceptional

23 Jun 2026

Sam

stay was nice and close to downtown charlevoix. everyone was kind and helpful.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Heather

Terrible management. Front desk didn’t seem to know what they were doing. In addition my door was left opened after housekeeping had cleaned my room. Thankfully nothing was stolen. I highly suggest staying somewhere else.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Heather

I’ve never felt the need to leave a one star review until my visit at this hotel. The staff made a mistake at check in and charged me for an additional room. I never requested an additional reservation and I did not ever pick up keys or “check in” for this additional room. I was never given any email confirmation that I “made” this request. When speaking with the manager I was told she would not help me and that it was her decision not to refund me based on the misunderstanding her staff made. In addition to that she was very unkind, told me she did not have anyone above her I could speak to and would not offer me a business card. Julia is the only name she gave me. Do yourself a favor and stay elsewhere. She is unwilling to help if there’s a problem and she will treat you like you’re far beneath her. For working in hospitality she is about the least hospitable person I’ve encountered. I’ve already disputed the charge with my bank.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Connie

Was what was advertised. Room was clean

Family

8/10

Excellent

14 Jun 2026

Mark

Older facility but quality priced with a number of restaurants nearby

Partner

10/10

Exceptional

07 Jun 2026

Charlene

Great night. Clean rooms! Beds were comfortable. Good breakfast. We will be back.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Angela

Pleasant stay.

Self

8/10

Excellent

29 May 2026

Joseph

Very nice breakfast. I was able to use the computer to printout some documents which was very convenient. We had a lovely stay.

Partner

10/10

Exceptional

19 May 2026

Curtis C

Breakfast was good; bagels very good.

Family

4/10

Poor

17 May 2026

Susanne

The hotel website as well as Expedia website said the hotel had “indoor pool and hot tub.” The pool and hot tub were full of water but closed for guests to use. The room pictures showed an arm chair in the room selected. There was no chair. The breakfast was poorly stocked and presented. We were kept awake much of the night by a guest in another room who was yelling. We called the desk and they said they would check it out. The staff was aware of the problem but did not do anything about it. When we complained that the pool was not available, the staff made no attempt to explain or apologize but instead said their website did not say there was a pool and that third-party websites, including Expedia, were “counterfeit.” The Best Western website for this hotel states amenities include pool and hot tub. The staff never made any attempt to improve our stay and implied it was our fault for expecting a pool.

4/10

Poor

11 May 2026

Miranda

Booked our hotel specifically for the hot tub/pool, which turns out was waiting on an inspection and was closed during our stay. Very frustrating, but out of the staff’s control.

What is under their control is how they treat guests. Woke up the first morning of our stay, and was very much looking forward to a hot shower.. only to find the water didn’t get much above lukewarm. Went to the lobby to get extra towels for my partner and ask if the water was just a problem with our room, or a known hotel-wide issue. Was greeted by the front desk staff with an eye roll and a sigh when asking for additional towels. She said she didn’t know of any hot water issue. But in the next breath said that it happens when too many people take a shower at once.. so I guess they were, in fact, aware of it. Didn’t really have a hot shower for our entire stay, even with timing showers late in the evening. Very disappointing, but more disappointing about the indifference/rudeness from staff.

The breakfast was the only decent thing about this stay, and maybe the courtyard. But that’s about it. Would not recommend.

Partner

6/10

Pleasant

29 Apr 2026

Corinne

Location good enjoyed having complimentary water. Was disappointed no coffee maker in room and has always had one the last 3 years & said it still had it when booking

Partner

8/10

Excellent

12 Apr 2026

Fred

Yes. Eggs and gravy for the biscuits hadn’t made it up to temp when I came down.

10/10

Exceptional

09 Apr 2026

Dolor

Very cool

Family_with_children

10/10

Exceptional

05 Apr 2026

Adrian

Great breakfast, staff were very nice - thank you!

Partner

10/10

Exceptional

02 Apr 2026

Delona

Very clean room staff was very polite

Self

10/10

Exceptional

31 Mar 2026

Cynthia

Very quiet safe clean and well run

Self

8/10

Excellent

27 Feb 2026

Pete

Not the nicest hotel but clean and very affordable and a good value. Close to downtown Charlevoix and easy drive to Petoskey and Boyne.

8/10

Excellent

15 Feb 2026

tracey

Housekeepers were nice. Room was clean

Partner

10/10

Exceptional

01 Jan 2026

Maria

Easy simple place

10/10

Exceptional

25 Dec 2025

JOHN

It was a very nice stay. Only down side was the pool area is under construction, and not accessible.

Business

6/10

Pleasant

20 Dec 2025

Tammy

pool was not in working order customers should be notified before reserving a room otherwise all was good

8/10

Excellent

20 Dec 2025

Casey

Cleanliness. Liked the walk in shower. Bed was comfortable.

2/10

Poor

14 Dec 2025

Sufi

They charged before staying.

10/10

Exceptional

01 Dec 2025

Pam

Nice room good check-in. Would come back again

6/10

Pleasant

21 Nov 2025

Nicholas

Good breakfast. Breakfast staff very attentive!

10/10

Exceptional

18 Nov 2025

Matthew

Clean, comfy cozy little room. Great hotel.

Business

10/10

Exceptional

12 Nov 2025

Bela

Staff helpful changing my check in date

Partner

2/10

Poor

12 Nov 2025

Wendy

We were staying there because my mom was having knee surgery. I requested (twice) a room as close as I could get. They put us on the 2nd floor, down the hall.
There was a bed bug on the bathroom floor this morning. Never! Again!

Family

6/10

Pleasant

11 Nov 2025

Paul

Nice to have real scrambled eggs.
I got put in a handicapped room.
The shower was slightly warm. That was the worst part.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Carol

Regarding staff the desk clerk in the afternoon when I checked in was very unfriendly. But , the man overseeing the breakfast was wonderful ! He made up for the desk clerk. Overall I had a great stay .

Business Self

4/10

Poor

03 Nov 2025

Janice

Room, ammenities

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Christina

The rooms were clean. Nice breakfast selection. Would absolutely stay again!

Leisure Family

6/10

Pleasant

03 Nov 2025

Nicholas

Good staff. Rooms and building very dated.

Leisure Family

10/10

Exceptional

27 Oct 2025

Zuleyka

Clean room, great amenities, comfortable bed!

6/10

Pleasant

27 Oct 2025

Verified traveler

A hot tub was not working and had not been working for at least a month we were told. However, when we booked it that information was not given. Or we would not have booked there. The bathrooms are just a toilet and a small shower stall so if you're a pretty big person you are not going to be comfortable. The rack over the toilet was not fastened well and there was a hair on one of the towels. We tried to use the heater and it stank so badly we could only run the fan to try to keep the air moving in the room. The room looks like it's been updated but there are things that have not been addressed and they don't show that in the photos. The staff was wonderful and friendly. We did not use the breakfast so I can't comment on that part.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Megan

I felt that the price we paid did not reflect the room. I would have gladly paid $100 for a night here, not nearly $300. Granted, we did come on a Saturday night during peak fall season but the price was still too high. The rooms were clean, but a king sized bed would have been more comfortable. I also appreciated the hot breakfast options but the quality was just average. I wouldn't consider it walkable to downtown Charlevoix.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Ray

Room was comfortable, clean and quiet. Staff was friendly and responsive. The breakfast was good with ample choices. The accommodations were worth the price; I would stay here again.

Partner

4/10

Poor

21 Oct 2025

William

Hot tub not working
Room was by some hot water pipes that made a loud banging noise for several hours

4/10

Poor

16 Oct 2025

Erik

I wouldn't stay here if it was free!

This might have been the worst hotel, in regards to service, that I have ever stayed. The check-in process was good and the guy that checked us in was very nice. Sadly, everyone else that I witnessed at the front desk never smiled when they were talking to me, or anyone else. Or, when we walked past the desk, they never looked up from their computer to even acknowledge you. The rooms had a little issue as well. The fluorescent lights above the bed and desk area did not all work. There was mold in the shower. When we opened up the window, there were a pile of dead flies in the corner of the sill. They put us in an adjoining room without asking if that was ok. Back in my hotel days, we made sure it was good with the guest before we put them in the room. If it was all we had, then we let them know instead of them being surprised by it. We could hear our neighbors talking very easily. The people above us were very heavy footed, so you could hear every step they made. When I asked about checking out early, I was told that there was a early check out penalty. What?? We were staying from Saturday to Wednesday, check out on Thursday. I asked on Monday evening and I was told that if I checked out early, they were going to charge me through Wednesday. I have never heard of that. I will never stay at this hotel again.

Friends_and_family Family

2/10

Poor

16 Oct 2025

Kurt

We traveled 6 hrs. and made reservations there because there was a hottub.
Upon arrival late in the evening, the hottub was unavailable!
The pool had COLD water being pumped into as verified by other guests, also.
When brought to management attention, they sai “you could have went somewhere else! Again. ARRIVING IN THE EVENING

Partner

8/10

Excellent

16 Oct 2025

Sheryl and William

Fairly good selection of food for breakfast; however, very crowded and hard to find place to sit. Room nice with king bed.

Partner

6/10

Pleasant

15 Oct 2025

Gregory

Clean

4/10

Poor

15 Oct 2025

Robert

Tiny room . Like a three story motel. Room did not warrent the price per night of $304.

Leisure Family

8/10

Excellent

14 Oct 2025

Clinton

The property was very pet and family friendly!

6/10

Pleasant

14 Oct 2025

Mary

Rooms are very very small , had to move to a suite to accommodate two adults and one child! Expensive move but necessary! Hot tub out of order and pool was freezing!

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Mary

Clean slightly dated hotel. Bed was comfortable, breakfast was good, staff are lovely. Didn’t use pool or hot tub.

Self

6/10

Pleasant

10 Oct 2025

Ron

This property was reasonably priced.
Staff was friendly
Breakfast good
Carpets are dirty and it needs some updating

Leisure Family

10/10

Exceptional

08 Oct 2025

Justo

Quiet and safe place. Price is reasonable compared to other places.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Kathy

Comfortable beds

6/10

Pleasant

07 Oct 2025

Mark

Says hot tub on the site but it’s clearly been out of order for sometime. Very disappointing.

Partner

6/10

Pleasant

05 Oct 2025

Catherine

The location was perfect for the wedding we were attending. Within a few miles. This hotel just needs a lot of updating especially for the price. Everything— the shower, the beds, the cabinet for clothes, the towels,etc.were very old and worn. For $200 a night, it should be much better. Staff were great. Liked complimentary water. Seemed to be enough parking.

Leisure Partner

4/10

Poor

04 Oct 2025

Lisa

When I checked in it was little late. I feel like the host was not very friendly. Then I put me on floor with a bunch of guys that was partying most of the night. My room did not have a phone so I could not a notify the front desk.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

jodi

Very clean n quiet. Rooms very nice and spacious !

2/10

Poor

25 Sep 2025

Dana

For almost $200 a night my expectations were a little higher. While the room was not dirty, it didn't feel clean. Just an older hotel, but just didn't feel it was worth the money. We actually left one night early because my daughter has anxiety about cleanliness, so we just drove home thru the night rather than stay.

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Gayle

My husband and I love this hotel. The private balcony was so nice. I absolutely love the out door Jacuzzi, and it's open all year around.Vwey relaxing, we will stay again for sure!

10/10

Exceptional

19 Sep 2025

Tim

Staff was very friendly and accommodating

Leisure Partner

8/10

Excellent

17 Sep 2025

Tonya

Rock hounding Aug. 25

My husband and I reserved the patio suite and I am so happy we did. It made it so much easier for him to take his service dog (75 lbs) outside. We were there the last week of Aug and I spent hours sitting outside on the patio reading/drinking. Lounge chairs provided. There are 4-5 tables and chairs in the courtyard where our patio rm was located. All grassy area except some flagstones in the center. I never saw another guest outside in the courtyard so it was like we had the place to ourselves. Breakfast has a good variety. The hotel could use a little sprucing up. It is showing some wear and tear but hasn't reached \"dated\" just yet. We were comfortable, felt safe and the place was very clean.

Partner

6/10

Pleasant

12 Sep 2025

Lindsay

The staff was very helpful and nice. The overall place is very outdated there is smells of must in the halls and elevators. The elevators need updated inspections it expired in march of 2025. We only had sheets no blankets in our room.

10/10

Exceptional

12 Sep 2025

Deborah

Totally enjoyed our stay !

Leisure Partner

10/10

Exceptional

09 Sep 2025

Gail

This is an older property but very well maintained. The staff were always friendly and welcoming. The breakfast was always hot and good!

Leisure Partner

8/10

Excellent

04 Sep 2025

jaciane

It was okay

Leisure Partner

10/10

Exceptional

04 Sep 2025

Bruce A Deborah

Hot hot Tub

Our over night was awesome! We stopped in Charlevoix in hopes of seeing Aurora Borealis and at check in the young man told me exactly where to possibly see them! It was awesome!

Partner

10/10

Exceptional

02 Sep 2025

Daniel

It is a clean and quiet place a short drive from downtown Charlevoix.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Strite

Right price