Name: AmericInn by Wyndham Charlevoix
Address: 11800 Us 31 North, Charlevoix, 49720, US

8/10

Excellent

12 Jul 2026

Kristy

They were in the process of making updates and improvements. Very nice staff. Would stay there again.

Friends

10/10

Exceptional

11 Jul 2026

William

Very nice, clean, breakfast good. Do wish there was an elevator for seniors though.

Partner

8/10

Excellent

10 Jul 2026

Kerry and Cathy

Staff was very nice. Breakfast was not much. I wouldn’t pick to stay here again

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Rick

Does not have an elevator, I missed this on the web site.
So if you have with stairs, make sure you get a first floor room

8/10

Excellent

06 Jul 2026

Melissa

We were pleasantly surprised by the hotel in Charlevoix. We only spent one night, but wished we could have stayed longer. Room appeared to have recent upgrades, so it was very well appointed and perfectly clean. The front desk staff was extremely helpful and very friendly. We were traveling with small dogs, and the area outside the hotel was perfect for walking them. Having a guest laundry room was so helpful!

Partner

10/10

Exceptional

05 Jul 2026

cheryl

I love staying at Americinn!

Self

4/10

Poor

05 Jul 2026

Charles E.

The lobby and breakfast areas were under refurbishment. No problem. But, the problem arose the next morning when I noticed there was an uncovered electrical outlet, clearly exposing its chalky dry wall within 4-6 inches of the slot of toaster! Basically, when the toast would be expelled upon toasting, it would shoot up inext to this open construction zone of dry wall dust! YIKES! I can't imagine the State of Michigan Health codes, standards for food service or construction codes would condone this?!

Partner

8/10

Excellent

05 Jul 2026

Laura

Fragrance free room. Easy check in and check out. Breakfast was good - bagels, eggs and sausage. Staff was available to help.

Partner

10/10

Exceptional

04 Jul 2026

Almin

Great place to stay close clean great staff

Partner

10/10

Exceptional

02 Jul 2026

John

Nice alternative to Charlevoix congestion when construction is finished

8/10

Excellent

30 Jun 2026

Darlene

They stay was good

Partner

4/10

Poor

28 Jun 2026

Joan

Our first day we came back in the evening and our room was not cleaned including no clean towels. The owner was on the premises the next morning. We requested an adjustment to our bill for the lack of service. He refused and said we should have called it to his attention during working hours the prior day so they could come in and clean. We told him we were out all day. He was neither apologetic nor responsive to our request for a credit.

Partner

6/10

Pleasant

24 Jun 2026

Paula

Staff was not knowledgeable.

Partner

8/10

Excellent

23 Jun 2026

Stephanie

My room was clean. They were in the middle of a remodel so the main area was a little messy.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Erica

Staff was honest. Hotel was a mess. Remodel? Was in progress. We traveled from states away and hoped to feel at home and relaxed but it was a mess. Bummed the pool was gross with windows being replaced and construction was in process. For the amount of money we booked for this hotel, I was not impressed! The front desk staff attendant was professional and honest — however the room had a leaky toilet and the pool construction was huge bummer. Charlevoix was beautiful though. Probably the worst Americ Inn I have ever stayed at…

Family_with_children

8/10

Excellent

19 Jun 2026

Diane

Staff very kind. Pool needed attention. Didn’t address pool cloudiness until third of stay. Had to shock pool. Under repair. Understood but dirty door and walkway from the side door. Reasonably priced .

Partner

8/10

Excellent

19 Jun 2026

shawn

Get a room on the first floor since there is no elevator. The staff permitted us to stay an extra hour without charge. They are rebuilding the outside wall to the indoor pool, but the pool is still nice and in use. The rooms themselves looks to have been redone recently. The breakfast, though basic, was decent. It is a bit out of town.

Family_with_children

6/10

Pleasant

18 Jun 2026

Camilo

Good location near downtown Charlevoix; clean and no frills hotel. The main road near the entrance is full of pot holes

Friends_and_family Family

4/10

Poor

17 Jun 2026

Russell

So far every Wyndham we have stayed at has sucked. Almost all are in disrepair. You obviously don’t check on what you are posting as good. Guess who the joke is on.

Partner

10/10

Exceptional

16 Jun 2026

MATTHEW

Our first visit to the area for a golf getaway and really enjoyed our stay. The rooms were basically brand new (renovations were occurring to the property but didn’t hinder our visit at all). The hot breakfast was delicious, eggs were delicious and sausages were a solid breakfast choice as well. Coffee was fresh and the people on staff treated us politely during check in and at breakfast. I would recommend this location and would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Heath

Clean room staff was great breakfast was great parking was fine…doing a remodel but was great

8/10

Excellent

15 Jun 2026

Kim

It was okay bed was comfortable. They were remodeling so things were a bit hectic. I wish they would let you know before you book it.

Family_with_children

6/10

Pleasant

12 Jun 2026

Judy

Would have been nice to know facilities were under major renovations. Room was nice & clean but paint fumes were horrible unable to use pool since they shocked it the day we arrived and fumes were so harsh they burned my throat. Reno workers took up all convenient parking & had to step around painters and ladders and go around different obstacles just to get morning coffee. Couldn’t use facilities except to sleep & shower not very Wyndom-like. Disappointed

6/10

Pleasant

12 Jun 2026

Julie

The hotel is under renovation. The rooms were done, but the hotel lobby gutted and covered for painting, etc… No formal breakfast, but did provide muffins, fruit and coffee. It would be helpful if the renovation stage was made clear beforehand. A person has to drive for dining options. Nothing around hotel.

Pet

4/10

Poor

12 Jun 2026

Laura

Under renovation, didn't mention on website

Partner

8/10

Excellent

09 Jun 2026

Steve

They are currently(6/2026) working on a remodel. Staff were friendly and helpful. Room and facility was clean, during a remodel.

8/10

Excellent

08 Jun 2026

Rachel

To be fair, they are in the middle of renovation right now and trying the best they can.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Michelle

I really appreciated the friendly and polite staff to start. We did not know prior that they were renovating so that would of been helpful to know. I feel the room was clean and looked newly renovated, but the whole lobby as well as where the ice machine and back door was, was a construction zone basically, which affected us because I had a dog with us. So I worried about him stepping on something. In addition, because they were renovating, they really didn't have a breakfast which is one reason I booked with them. So I didn't like that either.

Pet

10/10

Exceptional

07 Jun 2026

Michelle

great location

Family

8/10

Excellent

02 Jun 2026

Sara

Nice rooms. In process of being renovated… hopefully the pool area is next. Good breakfast

Family_with_children

10/10

Exceptional

02 Jun 2026

lisa

They were having trouble with the jets on the hot tub. The tub was nice and warm.

Partner

10/10

Exceptional

01 Jun 2026

Janel

Clean rooms, nice breakfast and would stay again

Partner

10/10

Exceptional

31 May 2026

MARIANNE

This is a frequent stop for me. It is always clean and welcoming. No noise issues. The facility is being renovated right now and looking great.

8/10

Excellent

30 May 2026

Richard

This property is in the process of being upgraded. That change will be very nice.

10/10

Exceptional

29 May 2026

Lisa A

Great location - perfect for what we needed!

Partner

8/10

Excellent

27 May 2026

Deborah

Clean and very nice. The room was recently updated.

Partner

6/10

Pleasant

26 May 2026

Umesh

We traveled as a family of three, including our 4-year-old, and overall had a comfortable stay. The hotel is located about 2–3 miles outside of downtown Charlevoix, making it a convenient and short drive to the downtown area and the beach.

The interiors have a pleasant rustic, wooden charm. It appeared that renovations were recently completed or still ongoing, as there was a noticeable fresh paint smell, and some minor details, like handwritten room numbers, reflected that transition phase.
Our room was spacious and cozy, especially with the fireplace, which added a nice touch. The bed, however, could have been more comfortable, something to consider improving for a better guest experience.

Breakfast offered the usual options. As a vegetarian, my choices were somewhat limited. I would have appreciated more hot options, such as freshly prepared oatmeal, rather than only pre-packaged instant oats. That said, there were still basics like bread, fruit, and yogurt available.

The staff was helpful throughout our stay, from check-in to housekeeping. While service was efficient, a bit more warmth and friendliness in interactions would have made the experience even more welcoming.

Overall, the hotel is a solid and comfortable option, especially for families, if accommodations closer to downtown are fully booked.

Family_with_children

10/10

Exceptional

23 May 2026

Sylvia

Wonderful front desk manager! The room was very clean and well appointed. Enjoyed our short overnight stay here.

Partner

4/10

Poor

21 May 2026

Carlyn

Staff were very pleasant, but unfortunately that’s the only good thing. Room was not cleaned to its potential, the beds were extremely uncomfortable, and they were renovating the hotel and did not inform us. We ended up having to downgrade our room.

Partner

2/10

Poor

21 May 2026

Ce Celia

Jacuzzi tub in room filthy. Fireplace didn’t work. Construction had hallways full of debris. Workers were banging on the wall next to my room at 8am. Ice machine didn’t work.

8/10

Excellent

20 May 2026

Matthew

Room was very clean, staff was helpful, breakfast was good albeit nothing special. Renovations are ongoing so a little but of a clutter but overall would stay here again!

Partner

10/10

Exceptional

19 May 2026

Mary A

The breakfast was very good. The hotel staff was outstanding. Very helpful, interested in making our stay the best possible. The room was clean and comfortable. Would stay here again.

Partner

8/10

Excellent

17 May 2026

Ricky

Everything was nice and clean staff friendly and informative of the area. They were remodeling some rooms so some clutter and noise but am glad to see improvements being done.

Partner

2/10

Poor

16 May 2026

Lindsay

The room was absolutely disgusting- sheets/ bed skirts were stained and dirty. There was a hair tie still within the sheets (so guessing bedding didn’t get changed) and when we asked to switch rooms, the owner/manager asked why we were “checking the mattress”. Also they had the door to outside taped up so it wouldn’t latch, allowing anyone access to the building. Save yourself the trouble and book elsewhere!

Family_with_children

6/10

Pleasant

11 May 2026

David

Breakfast was ok. Hot tub was hot but the pump was out so no circulation.

Partner

10/10

Exceptional

10 May 2026

Lisa

Clean, comfortable, friendly. Great price, and location, too.

Partner

6/10

Pleasant

10 May 2026

Beth A

A renovation is in progress which we weren’t told until the day of check in, the hot tub jets weren’t working. The pool area was very old, black mold on pool bathroom ceiling. The pool doorframes were totally rusted, just very unsightly!

Partner

8/10

Excellent

06 May 2026

Nicholas

Been staying for years. It was a great place, then about 3-4 years ago it…changed. Not sure what but the quality of everything went down. Not the staff, you could tell the staff was frustrated, but they have always been great.

During this stay there was storage containers of new furniture, their pool/hot tub was (mostly) fixed….
You can tell they are investing into the place! They are on the right path.

I stay often, so I’ll right another review after their update.

Overall, decent stay at a decent price. Staff great as always!

Family_with_children

10/10

Exceptional

06 May 2026

Lori

We enjoyed our stay. The room was very clean. The jacuzzi was nice and very warm. The bathroom was a little outdated. But overall the room was comfortable and clean. The staff was super friendly and check in was a breeze. Breakfast was very nice perk.

Partner

6/10

Pleasant

04 May 2026

Dawn

Hotel is undergoing renovations. Room had an awful smell of paint. After airing out it was fine. Side door into hotel was broken, no elevator. Halls lined with paper from renovations and drywall mud spilled all over the hallway floors.

Partner

10/10

Exceptional

04 May 2026

Ryan

Friendly staff and great service. Will definitely stay again.

Family

8/10

Excellent

02 May 2026

Wendy

Property was under remodeling but it was clean and the staff was very helpful and friendly.

Family_with_children

4/10

Poor

24 Apr 2026

Justin

The breakfast was pretty good.

The room had an odd smell.

There was renovations going on while we were there.

The hot tub wasn't warm enough.

The pool was good.

Partner

10/10

Exceptional

23 Apr 2026

Victoria

Staff was awesome

Self

10/10

Exceptional

20 Apr 2026

olivia

great breakfast!

Self

4/10

Poor

15 Apr 2026

Christine

PROS: Staff is friendly. Breakfast is great. Room is clean.

CONS: Hotel is not secure, back entrance door was broken and open all weekend. Newer card readers for room doors, but swivel \"U\" arm bar had nothing to latch onto, thus making it useless. Missing ceiling tiles in dark hallways. Vanity light in room was very dim. Window in my room was cracked and moldy. Exterior of hotel was missing siding shingles, had chipped and peeling paint, and there was a great deal of trash all around the grounds. Hotel is dated, but they are in the midst of a remodel which is clearly evident by the pyramid of discarded furniture in the parking lot. Hotel did not look like the photographs online.

Self

10/10

Exceptional

08 Apr 2026

Victoria

Everything was amazing

Self

10/10

Exceptional

07 Apr 2026

Stacy

Clean rooms friendly staff

10/10

Exceptional

01 Apr 2026

Mary Jo

Breakfast area is small but they do have lunch trays so you can bring it back to your room. You get fruit there is one waffle maker eggs and sausage offered daily and yogurt instant oatmeal and juice. Staff are very friendly and accommodating. Rooms are very clean but walls are very thin.

Family

8/10

Excellent

31 Mar 2026

Megan

Friendly staff. The rooms are a little dated but overall clean.

Family_with_children

8/10

Excellent

26 Mar 2026

Jason

The breakfast was great! Staff super friendly, hot tub jets weren’t working but it was still hot. Pillows are a bit thin though.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Jerilyn

Cute lodge, good breakfast, nice
Pool and hot tub area

Family_with_children

10/10

Exceptional

09 Mar 2026

Abby

Jets werent working in the hot tub, but the area was nice and spacious. Breakfast was great, areas were clean and workers were polite and helpful.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Therese

Great breakfast and comfy lobby.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Brooklyn

For the rates we got it at the hotel was wonderful!

Partner

10/10

Exceptional

26 Feb 2026

Victoria

Everything was good

Business

8/10

Excellent

25 Feb 2026

Mark

Fast check in, convenient, breakfast

Self

8/10

Excellent

24 Feb 2026

Denise M.

Staff was very helpful and friendly

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Kimberly

Jason was super friendly and was p

10/10

Exceptional

20 Feb 2026

Harold

Great stay. Clean rooms. Awesome breakfast.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Stephanie

The staff was fantastic, everyone was so great.

Friends_and_family Friends

8/10

Excellent

19 Feb 2026

Andres

Great staff, good breakfast. Felt welcomed. Really nice place. Only thing is that the room we were in was a little cold other than that great! Jason was great

Partner

10/10

Exceptional

14 Feb 2026

Amanda

Pool breakfast staff

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Amanda

Nice

Leisure Family_with_children

8/10

Excellent

13 Feb 2026

Andrew

The rooms are older but overall, the hotel seemed clean and the staff was courteous. We could hear noise coming from neighbors fairly late but nothing worth a complaint.

Leisure Family

8/10

Excellent

08 Feb 2026

Josee

The room was okay but the staff is exceptional! Jason checked me in and he was very attentive to my needs. The lady who takes care of breakfast was the sweetest!

10/10

Exceptional

08 Feb 2026

Amanda

Jason is the best

Leisure Family_with_children

6/10

Pleasant

05 Feb 2026

Jacqueline

The room needs a thorough cleaning and some maintenance. There is dirt and grime in the corners of the bathroom and around the door, the tops of mirror, tile ledges and other surfaces, splatters on the tiles. There is mold starting to grow around the bath tub fixtures. The base of the fridge has white flaky spill material that has been there for a longtime. Both chairs are stained. The shower curtain is tearing in multiple places. The light bulb is broken by the bedside lamp. There’s a crack on one of the windows. The TV remote won’t turn on/off, has to be turned on manually. Also no coffee, the GFI was triggered and the jets don’t work in the hot tub. The staff were friendly and helpful, though.

10/10

Exceptional

03 Feb 2026

Michael

Clean rooms, good location. Staff is extremely friendly.

10/10

Exceptional

02 Feb 2026

Michael

Room was clean. Staff was extremely friendly.

10/10

Exceptional

02 Feb 2026

Michael (Mike)

Super service from the staff.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Amanda

Staff nice, breakfast,

Leisure Family_with_children

4/10

Poor

01 Feb 2026

Kacy

Upon walking into the pool area it smelled stronly of mold. The hot tub was extremely dirty. The water in the hot tub had hair,dried leaves,a few dead spiders and scum floating around to the point of it being very cloudy and visually dirty. The spots where you sit were extremely slimey. We got out immediately. The jets were also not working. They was no towels in the pool area and only 2 other people that were in the pool at the time we were in that area. The room was beautiful.We stayed in the luxery suite.Room 204. The bed was extremely comfortable. The jacuzi in the bedroom had a broken push button to start the jets and was visable dirty around the buttons and jacuzzi. You could see hair everywhere. The breakfast was okay wish they had the juice machine up and running instead of the very small juice boxes that they had. The sausage was shriveled up dry. But the biscuits and gravy were ok. The front desk employee was very kind and respectful. But wasnt at the desk much at all. We wish this was a different experience.As we enjoy American inn normally. I genuinely hope these issues get fixed so we can come back.

Leisure Family

8/10

Excellent

30 Jan 2026

Aaron

The highlight of the stay was the manager at the front desk, Jared. He was absolutely superb and accommodated everything i needed. Only complaint and not even a big one its just Room had only been cursory cleaned, found old dental picks and food wrappers behind my nightstand.

Leisure Self

6/10

Pleasant

26 Jan 2026

Ronald

Bed and room were fine
Bathroom could use some updates

Self

6/10

Pleasant

25 Jan 2026

jeff

the bed was comfy but you could tell the room has not been dusted in months, the headboard had an inch of dust on it, plus the hot tub was not working and the pool did not look like it had been cleaned in a while, we only stayed 2 nights but it was very cozy with the fireplace in the room and -25 outside, staff was very friendly and breakfast was good

10/10

Exceptional

24 Jan 2026

Amanda

Nice

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Charlene

Great room. Staff is always very nice. Good breakfast!

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Alicia

Breakfast was really good. They have hot breakfast on weekends with plenty of options for everyone. Hot tub and pool were nice and warm. Jets werent all working but still very clean and relaxing. No awful clorine smell (which indicates urine in water the stronger the smell the more urine ) . Hotel was very clean, service was good and really cute inside. Will stay again

Partner

10/10

Exceptional

10 Jan 2026

FRANCIS

Clean, quiet, and the breakfast offers a good variety of food and drinks. Coffee was excellent and strong.

8/10

Excellent

06 Jan 2026

susan

Friendly and very clean.

Business Family

8/10

Excellent

05 Jan 2026

Alice

The staff were very kind, and the room itself was clean and comfortable. However, our room (208) was located very close to the second-floor entrance, so we could hear people passing through the hallway with luggage and talking loudly. The soundproofing isn’t very effective, and we could hear music coming from the main floor as early as 5 a.m. On a positive note, breakfast was good. I would stay here again, but I would request a different room if possible.

Leisure Partner

8/10

Excellent

03 Jan 2026

Jill

Staff was amazing. Kids loved pool,

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Bob

Very friendly staff. Older motel, rooms were very clean and comfortable

Leisure Family

10/10

Exceptional

31 Dec 2025

Majerle

The stay was great! The staff was so accommodating and kind to our family, especially our two year old. Pool was awesome- the extended hours is so worth it! Hope to stay again here soon!

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Ricardo

The staff was Amazing! They aimed to please and kept things very clean. Loved the fireplace in our room as it was a blustery cold day out when we arrived 12/3/25. Breakfast was quaint. The grand entry was a pleasant welcome as we entered. Would feel even better if the fire was roaring next time we visit. We’re simple people and love the simple things in life! See you again, Marie R

Partner

10/10

Exceptional

30 Dec 2025

Kathryn

The room, lobby, and breakfast we're all great but what stood out was the staff during my stay during an awful snow storm. Many weren't able to continue on home as planned. The staff took care of everyone that I saw, meeting their every need. They went above and beyond.

Leisure Self

10/10

Exceptional

30 Dec 2025

Charlene

Room was nice and clean. Reception staff was nice and friendly. Breakfast was good! Pool area was nice. We had a great time and will be back for sure!

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Willard

Nice staff clean room

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

susan

Spotless hotel and well kept pool. The staff were friendly and helpful. Simple, easy stay . I was impressed at the perfect cleanliness. We will book again.

Business Family