Germany
, Koblenz 
Verified traveler
Wonderful hotel with one very unfriendly employee
All employees at this hotel was very kind and helpful all the time, clean hotel room and everything was very good. They have really the best burger!! Perfect location to cruise around the area.
However, there was this one lady at breakfast buffet who was very inhospitable and unkind. She was not competent with the hotel rules. She charged full price for a breakfast cappuccino, which should’ve been 50% reduced. She even complained to the customers (us), that we wanted to pay for the coffee with our credit card, looking very grumpy. She even ignored us saying “Goodbye”. She also complained to us when we chose to sit in. 4-people table, when the whole breakfast buffet room was completely empty.
We were very happy with the hotel and recommended this place to friends to visit, however in the last minute our weekend mood was destroyed. She was the most unprofessional employee we’ve ever met.
However, in general it was a nice staying.
However, there was this one lady at breakfast buffet who was very inhospitable and unkind. She was not competent with the hotel rules. She charged full price for a breakfast cappuccino, which should’ve been 50% reduced. She even complained to the customers (us), that we wanted to pay for the coffee with our credit card, looking very grumpy. She even ignored us saying “Goodbye”. She also complained to us when we chose to sit in. 4-people table, when the whole breakfast buffet room was completely empty.
We were very happy with the hotel and recommended this place to friends to visit, however in the last minute our weekend mood was destroyed. She was the most unprofessional employee we’ve ever met.
However, in general it was a nice staying.
