Name: Whaler Inn And Suites
Address: 500 Hathaway Rd, New Bedford, 02740, US

2/10

Poor

02 Aug 2026

Aja

First, I found the name “Inn & Suites” to be somewhat misleading, as the property and accommodations did not reflect what was advertised. Additionally, the photos displayed on Expedia do not accurately represent the current condition of the hotel, which was disappointing.

I am unsure whether the property was short-staffed during my visit or if this is the usual standard, but my room was not cleaned to the level that should be expected at any hotel or inn. Cleanliness is a fundamental expectation, and the condition of the room made for an unpleasant stay.

The hallways also appeared to be in poor condition, with paint chipping from the walls and an overall lack of upkeep, creating an uninviting first impression. Combined with the condition of the room, it gave the impression that the property is not being properly maintained.

I chose your property based on its online listing and reviews, expecting a comfortable and clean stay. Unfortunately, the experience did not reflect the quality that was advertised.

6/10

Pleasant

26 Jul 2026

Theresa

Okay -

10/10

Exceptional

25 Jul 2026

Sai

Its

8/10

Excellent

22 Jul 2026

RAMONA M

Nice.
We were staying 'off season' so it was difficult to evaluate fully.....

10/10

Exceptional

19 Jul 2026

Stefanie

The room was very clean, and the hotel was well maintained. We also enjoyed dining at Ryan’s Pub—the food was absolutely delicious. Overall, a great stay with comfortable accommodations and excellent food. I would happily return and recommend it to others.

Friends

10/10

Exceptional

19 Jul 2026

Mark

Whaler Inn and Suites was a perfectly suitable place to stay. My only comment is regarding a wide pothole in the parking area.

Self

8/10

Excellent

13 Jul 2026

Beth

The room was very clean. Perfectly suitable for a one night day.

Partner

10/10

Exceptional

11 Jul 2026

Thomas

Good. Nice pub and entertainment

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Lucy

The tub and shower definitely needs to be replaced. They have all type of stains in them seemed very old didn’t even wanna shower in it.

Partner

6/10

Pleasant

06 Jul 2026

Warren

Overall the facility needs major upgrade, especially the exterior.

6/10

Pleasant

06 Jul 2026

Jorge

This was an overpriced hotel that looked much better on pictures at the time I made the reservation. We had a room on the east wing and it looked like a motel instead, looks old and scary especially when you have kids.

10/10

Exceptional

05 Jul 2026

Jody

Frequent flyer here. Will stay again

8/10

Excellent

04 Jul 2026

Tori

It was a room for 1 night. A little more pricey than I thought it should be in its condition. Didn’t really look as good as the pictures

Friends_and_family Friends

4/10

Poor

03 Jul 2026

Norian

Para

2/10

Poor

29 Jun 2026

Lindsey

The first room had a hole in the door (not all the way through but severely dented) but more importantly there were pubic hairs in the bed sheets of our assigned room. The front desk attendant quickly gave us another room that had multiple stains all over the sheets. Visible colored stains

The only positive was the front desk attendant that was kind and understanding when we needed to cancel our room for the weekend.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Jessica

It was okay. I could shower here at least but bed looked dirty like they didn’t wash between guest and just remade it. Also had an odor. Gross! Also something about this motel just gave me an unsafe feeling. Glad it was only for one night.

Friends_and_family Family

2/10

Poor

28 Jun 2026

jeff

Horrible

Partner

4/10

Poor

28 Jun 2026

Tammy

Ther were 3 of us and we were given only 2 sets of towels. The breakfast was very limited.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Rhys

Clean and tidy... bar closes early though.

Friends_and_family Friends

8/10

Excellent

19 Jun 2026

Richard

Spacious clean rooms. Some renovation appears to be finishing. Very good local pub attached to hotel.

Friends_and_family Friends

4/10

Poor

08 Jun 2026

Marco

people making noise

Partner

6/10

Pleasant

05 Jun 2026

lisa

First room we had the lock would not work. Door was open prior to our arrival as well. They put us in another room. TV would not work cable was not hooked up correctly. Front desk person did a great job accommodating to us and fix the problems.

Partner

8/10

Excellent

31 May 2026

Monica

This hotel very nice and clean.

Family_with_children

6/10

Pleasant

29 May 2026

James

Bed was good, bathroom good, sink needed repair work and walkways needed maintenance. Restaurant was good.

Partner

6/10

Pleasant

27 May 2026

Linda

There was mold in the bathroom and the heating/airconditioning unit leaked water. The staff were friendly and helpful.

Self

2/10

Poor

26 May 2026

Adam

Whaler should focus on their core competencies: running a pub. The hotel side is mediocre. I would not stay there again: I checked out early because it did not meet my expectations.

Self

2/10

Poor

25 May 2026

robert

The person that checked us in was not very friendly. The motel has no elevator. The room we had was horrible. The ceiling was discolored from some sort of water leak. The \"fresh towels\" were discolored. There was a spider's nest in the corner of the room. We checked out immediately and have requested a full refund.

Family

10/10

Exceptional

21 May 2026

Chandra

The staff were all super nice, and helpful! Plus this hotel has a full restaurant and bar. It was conveniently licated right off the interstate, too! I enjoyed my stay there! Highly recommend!!!

Self

10/10

Exceptional

17 May 2026

Pablo

Staff was very nice on check out and check in I forgot my charger after check out and the nice staff at reception allowed me to retrieve it thankfully. 5*

Friends

6/10

Pleasant

17 May 2026

Jody

A budget hotel where you get what you pay for. Rooms have nice sized mini-fridges and the shower had good water pressure

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

William

Renovated older hotel. Renovation is ongoing but nice. No closet or anywhere to hang clothes.

Self

10/10

Exceptional

25 Apr 2026

Scott

Everything was amazing

8/10

Excellent

21 Apr 2026

VICTOR

Bar and live music excellent. Not much to choose from in regard to Breakfast.

6/10

Pleasant

20 Apr 2026

Cameron

The rooms were nice don't get me wrong, but they were not clean. The housekeeper left a note with her name, and I though \"why do this? why take credit for an unclean room?\" The bathroom was not clean and there were hairs and dirt all over the floors, and the blanket and sheets had stains on them.

Partner

10/10

Exceptional

18 Apr 2026

Sandra

Perfect

10/10

Exceptional

16 Apr 2026

Tracy

Yes

4/10

Poor

14 Apr 2026

Kelly

There was no attendant at the front desk. I had to call a number for her to come out. When she came out, she was reeking of alcohol. The room was old looking and rusty in certain areas, such as the toilet paper holder. The television remote was disgusting! I will never stay there again.

8/10

Excellent

14 Apr 2026

Jessica

Convenient

8/10

Excellent

14 Apr 2026

Debra

Property is affordable and very nice. It is older but a lot of upgrades have been and are still being done. Tina at the reception desk was very pleasant and informative. Great customer service! The only reason I took off 1 star was the bathtub was not the best. Other than that it was great!

Self

8/10

Excellent

13 Apr 2026

Jeremy

Breakfast was a very limited choice. We weren't told that we could eat in the bar area.

Partner

4/10

Poor

11 Apr 2026

Colin

Very noise group playing in bar dining area . Noise volume so loud I had to leave without eating.
The second point was failure to supply soap products to make the morning shower effective

Self

6/10

Pleasant

10 Apr 2026

Ann

The room was fine and clean. Bed was what I consider a medium firm and good. The hand soap didn’t work- had to use the shower gel, only one hand towel. No tissues.
And the most annoying issue was that I like the heater or AC fan to run continuously on low at night for white noise but it didn’t work, probably just this room but..So it cycled on and off all night which interrupted my sleep. They have cellular shades on the window which worked well but the light did creep in on the sides. We did not check out the breakfast but walked to Dunkin just down the road.

Friends_and_family Friends

10/10

Exceptional

02 Apr 2026

ROBERT

The staff are attentive and the rooms are clean.

Friends

10/10

Exceptional

01 Apr 2026

Michael

very clean

6/10

Pleasant

01 Apr 2026

Jennifer

nice place wish there was a connection to the pool especially for the cold months. pool was nice and happy they had pool toys. room was clean. just wish there were more available towels, pilliws and bed was not comfortable to my liking it was really hard.

Partner

8/10

Excellent

15 Mar 2026

Jennifer

Yes, but a little chilly

Partner

10/10

Exceptional

08 Mar 2026

Timothy

Clean room. Everything worked. Friendly front desk staff. Would stay again.

6/10

Pleasant

01 Mar 2026

Felicia

Very clean room, very nice staff. There was a disturbance cause by other guests that involved the police. That definitely lowered my appreciation.

Self

10/10

Exceptional

25 Feb 2026

Scott

Very clean

6/10

Pleasant

20 Feb 2026

Ronald

My room was lovely. The floor were extremely dirty. I was unhappy that the handicapped parking wasnt shoveled out. It was very slippery and icy

Partner

10/10

Exceptional

19 Feb 2026

Susan

Nice room and friendly staff.

Partner

10/10

Exceptional

01 Feb 2026

Terry

Nice place, very clean room with in room hot tub!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Kendra

The room was perfect! The price was right too

Leisure Family

10/10

Exceptional

28 Jan 2026

Lauren

Room and amenities

10/10

Exceptional

22 Jan 2026

Tiffany

Great time loved the in room juzzi!! Kids loved it to! It was quite and clean will be coming here again!

Leisure Family_with_children

2/10

Poor

21 Jan 2026

Jefferson

People running around in the hallway and screaming all the time

10/10

Exceptional

13 Jan 2026

Brinda

Yes

Friends_and_family Family

4/10

Poor

09 Jan 2026

Andrew

The staff were friendly and attentive, the pool was nice, and the room was basically clean, but there was not enough toilet paper, and the toilet paper holder was broken. On my second night I ended up hardly sleeping because of the constant loud shouting from the room beside me. Around 3am I contacted the hotel staff, and I think someone eventually went around to the room to ask them to be quiet. When I brought this up to the staff in the morning, the front desk person apologized, but that was it. I figure if I pay you for a good night's sleep in your hotel and I don't get it at all (and have to spend the next day exhausted) because of something happening on your property, you ought to consider doing a little more than just saying \"I'm sorry that happened.\" Also breakfast was almost exclusively carbs (waffles, muffins, sugary cereal, high-sugar yogurt etc.). No protein, and almost nothing one might call \"healthy.\" I did appreciate the orange and the tea.

Leisure Family

6/10

Pleasant

08 Dec 2025

John

Room was in good condition, missing hangers to hang my jacket and shirts and the room was cold. I arrived late and someone cluld have prepped the room. Also, if youre going to charge a hold fee please stock the fridge or have wine and beer and beverages since the onsite bar dowsnt allow to bring wine or beer to the room. Disappointing. Also, pool should open at 9am not 10 when theres an 11am checkout.

Business_and_leisure Self

10/10

Exceptional

03 Dec 2025

Ralph

Great staff and the room was comfortable and clean. Indoor pool was warm and lots of fun!

Partner

4/10

Poor

29 Nov 2025

ira

we reserved a king sweep with Jacuzzi and pullout couch. I had called and spoken to the front desk and they told me they would hold that type of room when we got there. They explained that they gave them them to someone else even though the note was on my folio.. They gave us another room with two twin beds and a $20 discount. The rum had no hangers, no soap or shampoo, the shower had a chunk in it. We also went to the indoor pool. The pool area itself was nice, but there were literally no lights on and we could not find where to turn them on because it was so dark. I will never stay at this motel again.

Leisure Family

8/10

Excellent

28 Nov 2025

noelle

Clean good service. Remodeling at this time

Partner

10/10

Exceptional

23 Nov 2025

Dominique

I stayed in my room but it was a nice comfortable room. I really enjoyed my time I will definitely come back again.

Self

10/10

Exceptional

20 Nov 2025

Kurt

During an off season stay, there were very few visitors and they were in the process of doing some renovations. In spite of that, everything was in working order and there were no noises or construction disturbance. The restaurant and bar at the Whaler was very popular and the food was excellent. The stir fry in particular, and then the wings special on Sunday night, just excellent!

Leisure Partner

10/10

Exceptional

17 Nov 2025

Michelle

Great stay

10/10

Exceptional

16 Nov 2025

Corey

Staff nice , rooms clean , wish I had more time to use their pool

Leisure Family

10/10

Exceptional

11 Nov 2025

Jenny

From check in everything was great

10/10

Exceptional

09 Nov 2025

Steven

Great room

2/10

Poor

09 Nov 2025

Frank

Beds are hard as rock. Not a comfortable stay.

Business

10/10

Exceptional

30 Oct 2025

Jose

It was very clean and spacious

Leisure

10/10

Exceptional

26 Oct 2025

Rikki

We had a great time. The pool was awesome my son and sister enjoyed it.

Leisure Family_with_children

8/10

Excellent

26 Oct 2025

noelle

Easy check in and check. Convenient location. Hotel is undergoing renovations but overall in good condition.

Self

10/10

Exceptional

26 Oct 2025

Rosita

Great service. We had a fun time.

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Sheila

Hot tub was great. Had a good time unwinding.

Leisure Partner

6/10

Pleasant

12 Oct 2025

Eve

It was fine. Room was clean, bed comfortable, shower and tub good. It had a strong scent of some air freshener--too much for my taste; I had to leave the door open for a while to air it out. Only one window, facing the grounds and next to the door, didn't open. The grounds are fine, the staff also fine. It's on a local highway so nowhere to walk to, but convenient for driving. The breakfast is really minimal, with no tables. I chose this place over the New Bedford Harbor Hotel based on some poor reviews there, but in retrospect, given that I wanted to see New Bedford, would have picked that place--great downtown location (2 blocks from whaling museum), much more complete breakfast.

Business_and_leisure Self