Name: Best Western Dartmouth-New Bedford
Address: 737 State Road, North Dartmouth, 2747, US

10/10

Exceptional

03 Aug 2026

Jaime

No comment

10/10

Exceptional

03 Aug 2026

Adam

Great stay. The room was perfectly clean and the breakfast was amazing. I would recommend this place to my friends and family.

2/10

Poor

03 Aug 2026

Tim

Put us right next to laundry, that was extremely loud. A/C unit and fridge fans squeaked all night. Pillows were 12\" x 12\" - when I asked for extra pillows, I was told \"we don't have any\". When we arrived, we were early and my wife needed a restroom. We were told \"she can't use one until we are in our room\"! I made these reservations over a month ago. The bathtub had a slime in the bottom, which my wife said was conditioner residue. I used to travel for work, sometimes 200 nights a year. I hardly think that 20 something Yarlisa's (desk staff) comment \"You have to expect things when staying in a hotel\" comes from her vast experience in hotel stays. I travel to that are 3-4 times a year and we have decided we are going to start staying for a couple days. We will definitely never stay there again.

2/10

Poor

02 Aug 2026

Laurie

Room was musty! Floors were wet! I’m pretty sure there is mold I haven’t stopped coughing since I left.

10/10

Exceptional

30 Jul 2026

Denis

Really good stop for a quick overnight, breakfast was great and even has a pool and free parking which is fantastic! Super nice and friendly staff and the room was very clean and the bed was massive so that’s nice

10/10

Exceptional

28 Jul 2026

Jeffrey

Comfortable room

6/10

Pleasant

27 Jul 2026

cindy

Room smelled awful...food 1st day was good and stocked...2nd day we were there was no hot food...she wouldn't cook any more food even though she had 2 more hours to serve it...people on 3rd fl complained drunk man passed out on floor in hall..kids running up and down hall at 500 in the morning and he didn't sleep all night...we wont go there again

2/10

Poor

26 Jul 2026

kristin

I would strongly caution anyone considering staying at this hotel. On July 17, 2026, my two children and I checked into Room 305. Less than 30 minutes later, the hotel was evacuated due to a structural fire. Our room was directly above the area where the fire occurred. After waiting outside for nearly two hours, we were allowed back inside. When we returned to our room, it had a heavy smoke odor and smoke residue, making it unsafe to occupy. I immediately went to the front desk and explained the situation. The only option offered was another room, with the warning that it could not be guaranteed to be dry because the sprinkler system had been activated. No one offered to relocate my family or assist us in finding another hotel despite the late hour. The replacement room had a strong mold and mildew odor, and the carpet and bedding were damp. With two children and nowhere else to go close to midnight, we had no practical choice but to stay. Afterward, when I contacted Expedia and Best Western, I was told the hotel claimed I had been given options. That was simply not true. I was never offered another hotel or meaningful assistance—only another room the hotel itself admitted might not be suitable. When I later spoke with the employee who assisted me, she could not confirm that alternative accommodations had been offered and ultimately disconnected the call. Emergencies happen, but honesty and accountability matter. Based on my experience, I cannot recommend this property.

6/10

Pleasant

24 Jul 2026

Robyn

.

6/10

Pleasant

23 Jul 2026

james

Hotel had a very musty smell. On the last night of our stay the hotel caught fire. The property did not offer any type of compensation for the inconvenience.

6/10

Pleasant

23 Jul 2026

Merinda

It was okay for one night. It needs to be upgraded.
Get rid of the rugs...,
Improve shower
Towels old and scratchy
Breakfast was not very good

Bedding was clean
Staff was very nice and helpful
Lady in breakfast area was sweet

10/10

Exceptional

22 Jul 2026

JAE WOO

Very flexible and comfortable and lot of food!!

10/10

Exceptional

21 Jul 2026

Kirsten

Clean room, large bathroom, free breakfast and a wonderful staff. We had an issue with the TV not working in our room and they had it switched out in less than 30 minutes. Great place to stay.

8/10

Excellent

20 Jul 2026

Vannsokmaly

.

Family_with_children

6/10

Pleasant

19 Jul 2026

Donald

When we entered the room, there were no bed pillows. After walking back to the front desk to let the associate know, she brought pillows to the room. There is an indoor pool; however it has limited hours, and not open during our stay. The front desk explained that is because it is only open when a lifeguard is present. This is a small pool and not very deep. Most hotels do not have lifeguards, only a swim at your own risk sign. Very disappointed.

Partner

10/10

Exceptional

19 Jul 2026

Christine

Thank you

4/10

Poor

18 Jul 2026

Ali

Fire on property had to evacuate and no compensation

Friends_and_family Family

4/10

Poor

18 Jul 2026

Ivette

Unfortunately, the room itself was disappointing. The arms of the armchair were visibly dirty, and I was afraid to sit in it because I was concerned about how clean it really was. The bedding looked dingy rather than fresh and clean, and the pillows were very uncomfortable, making it difficult to get a good night’s sleep. To top it off, the tissue box in the bathroom was empty when I arrived, which made it seem like the room hadn’t been thoroughly checked before being assigned to a guest.

While the staff was pleasant and some amenities were appreciated, better attention to cleanliness and room preparation would greatly improve the overall guest experience.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

NancyJo

Everything was really great! The room was very clean, well equipped and comfortable! The breakfasts were excellent. So many choices and very tasty. And nothing was in short supply. We fully expect to return!!

Partner

8/10

Excellent

16 Jul 2026

Richard

We had the “Deluxe” sized room. Beautiful and spacious enough for a family of 4. Would be a 5 star but the room had 2 “full” sized beds as opposed to queen sized beds plenty of space for it with a sofa bed. So a lot of wasted space. But staff very helpful and breakfast was a pleasant surprise we were expecting a “Continental” breakfast with coffee and a pastry but instead they offered fresh waffles, pancakes, bacon, eggs, toast bagels, pastries, oatmeal, yogurt & juices. All buffet style.

Family

4/10

Poor

15 Jul 2026

Tavian

Starting off with I paid 123.19 for one night here. When we first got there it seemed normal. The staff was helpful getting us checked in.

When we opened the door to our room it smelled like mildew and felt sticky. The room was outdated, the sheets were damped, stains on the bed sheet, stains on the couch chair, and hair on the floor. We showered with our shoes on because we didn’t trust that they were cleaned properly.

Breakfast - Waffles tasted sour, the server was on the phone taking a personal call, and there was no food being refilled.

This hotel should not be 123.19, it should be 70-80 until they remodel and get better training on how to run a hotel.

Partner

2/10

Poor

14 Jul 2026

Amanda

The rooms smelled horribly of mold and mildew. The rooms were so damp that our blankets felt wet. The lady that was working the breakfast was extremely frustrated and we saw her be inexcusably rude to a number of guests.

Family_with_children

10/10

Exceptional

12 Jul 2026

Belinda

Clean room, pleasant staff

Partner

6/10

Pleasant

11 Jul 2026

Romeo

Room smelled bad

Family_with_children

2/10

Poor

11 Jul 2026

Willie

The room had a really bad smell. Not a good experience.

Self

8/10

Excellent

08 Jul 2026

Elizabeth

Clean hotel except for the gym.
Staff was pleasant and breakfast was very good.
My only complaint is that they advertise an indoor pool. What they didn't say was that it was only available to guests on Friday, Saturday and Sunday.
Very disappointed because we knew we were having rain both days we were there.

Partner

2/10

Poor

08 Jul 2026

GEORGE

This was a terrible makeover on a hotel that's been worn out. The floors were creaky and dirty. None of the ice machines worked. The rooms smelled terrible. The staff was not very friendly or helpful. For that price I would look at a different place to stay.

Partner

4/10

Poor

07 Jul 2026

Theresa

I am not super picky about hotels, I just need a clean, quiet place to sleep for the night. This is NOT the place. The walls and floors are super thin. The person above us was pacing all night, and it sounded like an elephant. We could hear the conversations in the rooms beside us, and they were not being loud. When we walked in the hallways, there was no way to do so quietly - the floors are so loud. Something was wrong with our bathroom floor - there was a hill right by the toilet and sink and the floor tiles were cracked, which made them move when you stepped on them. The sink also sprayed water in every direction when you put your hands under. These are things housekeeping should have notified maintenance of, and the room shouldn’t be used until fixed. We were very relieved it was just a one night stay.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Sandra

No comment..

Family

4/10

Poor

05 Jul 2026

Tracey

I was not impressed by this motel. Our keys would not open the door to the first room we were assigned. Then once we got into the room, it had an unpleasant odor. I requested another room It did not have a smell, but the bed was poor. I do not recommend.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Rosa

I was pleasantly surprised on how the room was and how nice the people were. Customer service was amazing. Breakfast was better than I expected. Would definitely recommend this best western to anybody traveling in Massachusetts.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Brent

Great breakfast and the room was very good

6/10

Pleasant

27 Jun 2026

Ricardo

I went with a work group and we had 6 rooms. They all smelled super humid. Would not stay again

Business

10/10

Exceptional

26 Jun 2026

Deborah

Our room was clean, staff were helpful and the breakfast was excellent. I will definitely stay there again.

Friends

8/10

Excellent

25 Jun 2026

Jennifer

The room was very clean and the hotel was well maintained and newly renovated. The bed was very comfortable and the shower had excellent water pressure & temperature. Our cleaning woman who did not speak much English, did an amazing job keeping our room cleaned daily and even chased us outside of the hotel with my sweatshirt when I left it behind after checkout. The breakfast was not bad... but DO NOT get there near closing at 9:00 am as they will not let you in and not let you take food out. The location is excellent as it was only minutes from our destination (UMASS) and has many great stores and restaurants nearby. Our only disappointment was that the pool which was one of the reasons we chose to stay there was misleadingly only open Friday, Saturday and Sunday 3-9 and we stayed there midweek. The website had very different days and hours listed so we felt a bit cheated. We will likely stay there again but will call first about the pool.
Still recommended and well worth the price

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Tavia

I had a somewhat disappointing stay at the Best Western in Dartmouth. I booked this hotel because it was the closest hotel to my daughter's collegethat had a pool and fitness room. When I booked the hotel it confirmed access to the pool and to the fitness room. But when I got there, I was told that the pool was only open Friday - Sunday. I felt that should have been something that should have been expressed upon booking when I specifically reached out to confirm there was pool access. When I went to the fitness room, there was a treadmill, a bike, and an elliptical. The only working machine was the elliptical. The treadmill had a \"need lubrication\" notice on its screen, and the bike's seat slid was not able to be locked into place. In my room, all of the pillows had black stains. Luckily I had an extra pillow. But had I not, I would have been sleeping on dirty pillows. Additionally, the soda machine only had warm or room temperature drinks, and the ice machine was not operable. The last issue I want to mention is that when I was checking out, I met with a woman in the parking lot who told me her and another vehicle had the tires taken off of their vehicle. When I looked over, I saw two vehicles that were on cinder blocks and indeed, they had no wheels. On top of that the parking lot was littered with garbage by the first few open spaces right in front of the entrance. I will say that my room was clean, the staff was very friendly and the breakfast was fresh and cooked well.

Self

8/10

Excellent

24 Jun 2026

Jeff

The hotel was pretty clean and the staff were very nice. Room seemed a bit noisy at times as you can hear the people in the rooms next door.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Andrew

Only complaint was the cleanliness of the shower, other than that all was excellent

Self

6/10

Pleasant

22 Jun 2026

Steven

Just your basic roadside hotel. Nothing special or fancy. Terrible pillows and a functional mattress.
Clean enough.
Beats sleeping in the car.
Pretty expensive for what it is.

Partner

4/10

Poor

20 Jun 2026

Michael

Broken ice machines
Blood on the widow curtain
Terrible shower pressure

Pass

Friends

2/10

Poor

20 Jun 2026

justyce

the room was infested with spiders and 2 family members that slept in the same beds woke up with ticks on them!! the hotel wouldnt move our room or refund us so had to pay for a week when only stayed one night!

Family_with_children

4/10

Poor

19 Jun 2026

Elisa

The good reviews convinced me to book a couple nights at this location. Upon arrival the front desk attendant was very nice and helpful. From there it went downhill. The elevator made me question if we would get to the upper floors. The hallway walking to our room smelled musty and could be compared to walking in a fun house. The floor was uneven and sagging in many areas. The room was basic but clean. The bathroom sink sprayed water all over us and the counter and the drain was clogged too. The shower head was old and didn’t allow us to alter the way it sprayed. It pierced your skin.
Not someplace I would stay again if I could avoid it.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

William

Pool's a disappointment. Ice machine out of order. Vending minimal. No TV guide. Loud (housekeeping) in the morning!

Self

10/10

Exceptional

17 Jun 2026

Cristian

.

Family_with_children

10/10

Exceptional

16 Jun 2026

Johanna

Swimming pool has very limited hours and is only open Friday, Saturday And Sunday.

Partner

6/10

Pleasant

15 Jun 2026

Jeffrey

Property was good but, when we got there we were told that they had recently changed their credit card system and our payment method that we used in our Expedia account was no longer legitimate. Something about a virtual credit card that would not work in their system because of the change and that we needed to contact Expedia to get a new one. We didn't think this was quite fair but we tried to contact them and could not connect with them. We had to pay for our room with a different credit card.

Partner

6/10

Pleasant

11 Jun 2026

Holly

Overall not a bad place but our first room had the worst smell of like a locker room and then the next room we changed too smelled similar but not as strong. We bought an air freshener lol I never complain but this was weird. The staff were good and Breakfast was fine it really was just to room smell.

Family

10/10

Exceptional

10 Jun 2026

Michael

Everything has been excellent so far. My granddaughters are hitting the pool soon.

Family_with_children

8/10

Excellent

10 Jun 2026

Emily

Staff was so nice and talkative. They were very understanding and curious of things we talked to them about. I would definitely stay here again

Family_with_children

2/10

Poor

07 Jun 2026

Vedica

They gave our room away. paid
for the pool. pool was closed. Breakfast was only cereal. terrible experience.

Partner

8/10

Excellent

07 Jun 2026

Timothy

Nice hotel, walls are a little thin, but a nice place to stay

Partner

2/10

Poor

05 Jun 2026

Yinghui

Booked 5 rooms for our group through Expedia — one of the worst hotel experiences I've had.

Check-in was painfully slow, taking about 30 minutes. The front desk seemed completely unprepared for a group booking. Not a great start.

Our room was assigned directly behind the breakfast area. Early morning prep noise woke us up well before we planned to get up — no chance of sleeping in.

The walls throughout the hotel are paper-thin. The room between ours and our friends' room was occupied by a particularly inconsiderate guest — first blasting their TV loud enough for both of our rooms to hear, and then, after the TV went off, very loud and unmistakable intimate sounds that were clearly audible from both sides. Our friends heard it again at 7 in the morning. Multiple rooms in our group were affected and it was extremely uncomfortable.

For the price of 5 rooms, we expected at least a basic quiet night's sleep. This hotel delivered slow service, poor room placement, and nonexistent soundproofing. Would not recommend and will not return.

Friends

10/10

Exceptional

05 Jun 2026

Eneida

I loved the food and the room service was great. My grandkids loved the pool.

Family_with_children

4/10

Poor

28 May 2026

JEANNETTE

Oh man where to start! The check in took forever. There was no ice on any of the floors. The breakfast was over before it started. You can’t even take utensils from the cafeteria if needed, you have to wait for someone to give it to you to ensure you do not take more than needed. The heater in our room was noisy and the beds in the double bed room were super small. It felt like a twin bed, definitely for one person. Oh and there is an over grown tree covering the hotel sign. Will not be staying there again.

Family

2/10

Poor

25 May 2026

Janayah

Our room was disgusting! The sheets were stained terribly. We booked a room with a pull out coach but they had no more blankets…

Family

10/10

Exceptional

24 May 2026

Tarrell

The property is well kept and the Staff was helpful and pleasant.

Partner

8/10

Excellent

24 May 2026

Susan

Check in and out easy. Room was clean and received housekeeping everyday. Alot of other hotels have you tell the front desk to get service. Definitely, should be part of the normal service for the money your charged.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Kim

I love that it was close to food and stores, the staff was helpful, it was clean and having a fridge microwave and iron was great plus it provided breakfast that Iim sorry I didn't get to part of because of extra rest needed for travels.

Family

4/10

Poor

20 May 2026

Jennifer

Clean room. Spotty tv, indoor pool marked on site but only available on weekends( was not stated) til after reserved non refundable room.

Family_with_children

10/10

Exceptional

19 May 2026

Kelly

Cleam room, breakfast was good, staff was friendly

8/10

Excellent

17 May 2026

Kristen

Clean rooms, staff is very friendly. Breakfast was ok.

Family_with_children

2/10

Poor

15 May 2026

David

Dark & dingy hallways.
Somewhat questionable elevator.
Free breakfast was adequate but very limited.
Odd, not especially useful layout to bathrooms.
Staff made performative acts of helpfulness, but gave no real help.
Will avoid this place in the future.

Partner

10/10

Exceptional

15 May 2026

Roseann

Good location, staff friendly and helpful., very clean, rooms comfortable. Breakfast usual free breakfast items- hot, good coffee. Pool only open Friday- Sunday - we were not aware of this but still recommend and I would stay again .

Partner

10/10

Exceptional

11 May 2026

Bonita

The front desk staff were so friendly and accommodating. The room was clean.

Family

10/10

Exceptional

06 May 2026

RONALD

Great

10/10

Exceptional

06 May 2026

Adam

This hotel is my go-to when I'm staying in the Dartmouth-New Bedford area. The staff are great--they've helped with packages, early check-in, anything I needed. It's convenient to get to and close to places you'd want to go. I've always found it quiet and safe. Recommended!

Self

6/10

Pleasant

27 Apr 2026

Cynthia

This is an older hotel and is okay for an overnight stay. The walls are very thin and it is very likely that you will hear noise from the next room if it is occupied. Shower pressure is on the weak side.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

ANTHONY

yes

Partner

10/10

Exceptional

22 Apr 2026

Stephanie

This BW is clean and well-kept and even has laundry facilities, a gym, and a pool! It’s very affordable and the staff are great. I would suggest vending machines on the first floor if possible, and it would be lovely to have oatmeal included for breakfast. However, these are minor points. Thanks for the convenience and safety.

Self

6/10

Pleasant

20 Apr 2026

Bonnie

Bed was hard, very hard. Woke up aching!

Partner

10/10

Exceptional

18 Apr 2026

gilbert

Breakfast was great. Place was clean and comfy.

Self

10/10

Exceptional

23 Mar 2026

Timothy

Clearly not a five star hotel but this met all needs for us given the price. Friendly staff, lots of free parking, decent breakfast, room was fine

4/10

Poor

21 Mar 2026

John

Room was ok, was going to have breakfast, 3 homeless men where there having breakfast, the smell was not good, we walked out went to a diner for breakfast.

Partner

6/10

Pleasant

15 Mar 2026

Ku-Yuen

The property is dated. The staff was very nice and responsive to our needs. The rooms themselves needed work, though serviceable. It served our purpose...a place to stay. Otherwise, nothing memorable except the couple of cockroaches we had as roommates, and the dated heating units were loud.

2/10

Poor

06 Mar 2026

Joshua

Managerial staff suck
There was a blizzard and loss of power/heat/hot water
They wanted us to pay full price to stay more night! Jerks!
They also did not hire anyone to plow the parking lot so everyone remainder stranded for days. We dug ourselves out.

10/10

Exceptional

12 Feb 2026

Steven

Very accommodating facility you have. All aspects met or exceeded expectations. I'd stay here again. Thumbs up!

Business_and_leisure Family

10/10

Exceptional

08 Feb 2026

Elizabeth

Clean room very spacious and staff was friendly and polite

10/10

Exceptional

02 Feb 2026

Sugeith

Great breakfast good service clean room comfy bed

Partner

8/10

Excellent

01 Feb 2026

Jennifer

The complementary breakfast was excellent!!

8/10

Excellent

19 Jan 2026

Michael

The room was very clean, the staff was great, especially the cleaning service. The only reason that the stay wasn't excellent was that the pool was not opened. Due to no lifegaurd. That was a little disappointing.

10/10

Exceptional

10 Jan 2026

Jonathan

Friendly staff and clean room

10/10

Exceptional

12 Dec 2025

Anthony

Itt was great

Leisure Self

10/10

Exceptional

07 Dec 2025

Anthony

It was great

Leisure Self

10/10

Exceptional

07 Dec 2025

Doreen

Friendly, helpful staf.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Sandra

5 stars

Leisure Self

10/10

Exceptional

03 Dec 2025

wayne

Everything you stated is right on the mark, I am so pleased with my stay I didn't want to leave,but N.Dartmouth has a rule that you can't stay over 21days.so unfortunately I had to leave.I would recommend this hotel to anyone.

Friends_and_family Family

4/10

Poor

06 Nov 2025

emily

The staff was great, breakfast was fine, and the room was clean, which is why I'm not giving one star. All of the walls are incredibly thin, so you can hear everything happening in the hotel rooms as you walk down the hallway, and then you can hear your neighbors 2 rooms in all directions. Even with earplugs, I could not sleep.

Business

6/10

Pleasant

01 Nov 2025

Andrew

Breakfast was set up in a weird way and with no rush they ran out of a lot. Room did not have have soap.

6/10

Pleasant

26 Oct 2025

Cheryl D.

Clean enough. Not impressively furnished. Breakfast std and adequate.

6/10

Pleasant

24 Oct 2025

Stacy

We were on first floor and it was noisy above us from 10pm-1am. Sounded like stomping back and forth in the room and couldn’t fall asleep.

The lady working the breakfast buffet was very sweet and accommodating to all.

Leisure

10/10

Exceptional

20 Oct 2025

Bonita

The front desk staff were so nice and accommodating. We will stay at this facility again when traveling to Massachusetts to visit our grandchildren

10/10

Exceptional

19 Oct 2025

Gabriela

I loved the kitchen room , and the Space was great .

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Judy

The staff, check in, the room were all great. I would like to see the breakfast food have healthier choices.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Angela

Everything was very clean and the staff was very friendly. Super convenient to busy our son at UMass

Leisure Family

10/10

Exceptional

16 Oct 2025

Carlos

I will stay here again

Business Partner

10/10

Exceptional

13 Oct 2025

Robert

Clean rooms and friendly staff

10/10

Exceptional

12 Oct 2025

David

Very nice room. Shower worked will. Comfortable chair next to a table in addition to the bed. The outlet at the base of the lamp didn’t work a minor annoyance.

Partner

10/10

Exceptional

06 Oct 2025

Cheryl

I loved everything about my stay. The room was clean. The only thing I would suggest would be some new towels for the hotel. They’re pretty old.
Other than that, everything was perfect

Self

10/10

Exceptional

04 Oct 2025

Jodi

Great place and great price. Will definitely stay here again

4/10

Poor

04 Oct 2025

Lorraine

I had a corner room which had a odor like mold. Breakfast was not great. Had noisy neighbors. Will not sta here again.

Leisure Family