Name: Hyatt Regency Kuantan Resort
Address: Telok Chempedak, Kuantan, Pahang Darul Makmur, 25050, MY

10/10

Exceptional

20 Jul 2026

Ai Rick

The beach view is stunning.

Partner

10/10

Exceptional

20 Jul 2026

Miss Nik F

Great Place To Stay !!! The staff are kind And friendly .. Locatian is perfect for me ! This my second time stying here . Love ir !

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Muhammad Imran Bin

Pristine, powdery white sand just steps from our room. The resort provided plenty of comfortable loungers and umbrellas, so we never had to fight for a spot.

Our recent stay here was nothing short of spectacular. From the moment we stepped here, we were met with warm smiles and impeccable service that set the tone for the entire vacation.

Friends_and_family Family

4/10

Poor

09 May 2026

Frank

The property is very nice and we enjoyed it. However, the parking situation was not pleasant. We were instructed to use the Touch N Go card. We made a mistake of scanning the card after we exited the parking lot not before we exited the parking lot. We didn't realized we made the error on the day we checked out. The staff told us that there is no way to redeem the error. This is just bad business practice. It is not the extra monies that bothered us. It is the principal. We made a honest mistake. We find it unacceptable that the error was not redeemable at all. Given that the Hyatt brand is a global brand and we've stayed at many Hyatt's, the inflexibility put a sour taste to our trip.

The second experience that we did not like was the payment for the breakfast. We were explained that the breakfast costs more if we were to pay at the restaurant counter as opposed to paying it at the reception area. We were not informed that there is not an option to pay at the reception the next day if we decide to eat at the hotel for breakfast. The only option available was to pay at the hotel restaurant. As a result, we ended up paying an additional $13 ringgit per person. Again, this is not about the additional $13 ringgit since this is not a lot when we convert into our home country currency. It is the lack of information.

During our trip, we've stayed at Le Meridien and Angsana. We didn't have issues with these two hotels. Both are of the same level as the Hyatt.

Partner

8/10

Excellent

29 Apr 2026

Masoud

Overall, it was a good stay. Staff were nice and polite, however there were some issues like beds were too small, Areas around the pool was not well maintained. Hotel was listed as 5 stars, but I would say 4

Partner

8/10

Excellent

25 Apr 2026

Alex

I really enjoyed my stay at this hotel; however, there were a few areas that could be improved.

The biggest letdown was the gym. The machines are very old, many barely work, and some are rusty. Some cable carabiners were too small and corroded, which felt unsafe when using heavier weights. The carpet was also extremely dirty and heavily stained.

The rooms were decent overall, although there was a minor water leak from the ceiling. Despite this, I extended my stay as I really enjoyed the sea view room, although it required an additional upgrade fee.

On the positive side, the facilities were good. The swimming pools were clean and inviting, and the hotel grounds were well maintained with plenty of areas to relax. The staff were excellent—polite, helpful, and welcoming throughout. There are also many nearby restaurants, shops, and street food options.

The beach stretched for around 800 metres, with a rocky section at one end. A bridge led to another area, but it was closed due to aggressive monkeys in the area.

Getting around was easy using local taxis via the Grab app, with the nearest town about 10–12 minutes away. There’s plenty to see there, including an art street and modern shopping malls.

The total cost was around £120 per night including the upgrade. While slightly high, it felt reasonable for the view, though the gym was disappointing.

Overall, it’s still the best hotel in the area, and I would stay again.

Partner

8/10

Excellent

25 Apr 2026

Alex

I really enjoyed my stay at this hotel; however, there were a few areas that could be improved.

The biggest letdown was the gym. The machines are very old, many barely work, and some are rusty. Some cable carabiners were too small and corroded, which felt unsafe when using heavier weights. The carpet was also extremely dirty and heavily stained.

The rooms were decent overall, although there was a minor water leak from the ceiling. Despite this, I extended my stay as I really enjoyed the sea view room, although it required an additional upgrade fee.

On the positive side, the facilities were good. The swimming pools were clean and inviting, and the hotel grounds were well maintained with plenty of areas to relax. The staff were excellent—polite, helpful, and welcoming throughout. There are also many nearby restaurants, shops, and street food options.

The beach stretched for around 800 metres, with a rocky section at one end. A bridge led to another area, but it was closed due to aggressive monkeys in the area.

Getting around was easy using local taxis via the Grab app, with the nearest town about 10–12 minutes away. There’s plenty to see there, including an art street and modern shopping malls.

The total cost was around £120 per night including the upgrade to sea view . While slightly high, it felt reasonable for the view, though the gym was disappointing.

Overall, it’s still the best hotel in the area, and I would stay again.

Partner

10/10

Exceptional

01 Apr 2026

John

Great paradise beach views from the sea view rooms and fantastic staff - very friendly and helpful.

Partner

10/10

Exceptional

26 Mar 2026

Muhammad

The room was decent and clean. Getting to the beach was very easy and was very clean. The pool was also perfect.

10/10

Exceptional

08 Dec 2025

Balvinderpal Singh

Very good excellent. From room service to the kitchen every one was brilliant and the service given was unbelievable it was like personal service. Chef Arif what a chef. Always eveready for any help and explanation on every recipe on the table. Lounge supervisor Hana what a person was always available for any help. At the front desk mr Mohammad what a gentleman help us in every way and also his colleague mr shafiek what a gentleman. All this people named and also some of them which I don’t know their names were excellent. All of them went way beyond their way to give us an excellent stay. If I can give 100 stars that will still not enough. Loved it.

8/10

Excellent

03 Nov 2025

BALJIT

Staff for their courtesy

8/10

Excellent

28 Oct 2025

Roger

Good staff, great service overall

6/10

Pleasant

21 Oct 2025

KALTHOM

The bath water was not properly drain out and created water collected in certain area resulted the bathroom always wet.
During full occupancy, we have to queue for almost 20 minute's for breakfast.

Leisure Family

8/10

Excellent

03 Oct 2025

sarah

Stayed here for 2 nights. Staff were fantastic, very quick and efficient service. Room was spacious with a lovely view. Food was delicious, the beef rendang was the best I've had. Pools lovely and right on the beach. My only complaint was that the room above us kept dragging furniture around till 2am and then started again at 6am. I would suggest putting felt pads on the bottom of the furniture to avoid disturbing rooms below. Apart from that the stay was fantastic and we would definitely stay again.

Partner

10/10

Exceptional

24 Sep 2025

Walid

Amazing stay

Everything about this place is top notch.
The staff is very very friendly
We adired it here

Partner

10/10

Exceptional

23 Sep 2025

Verified traveler

We just spent our time in the room. It was so comfortable that we didn’t want to get out of bed

Partner

10/10

Exceptional

18 Aug 2025

Jenny

Value for Money - weekend getaway retreat

Helpful front desk staff.
Food quality was good.
Beautiful beach and well maintained room condition.

Friends_and_family Friends

10/10

Exceptional

18 Aug 2025

Jenny

Weekend Getaway retreat.

Very friendly and helpful front desk staff. Checking was breeze.
Value for money.
Beautiful beach and a short walk to nearby eateries.

Friends_and_family Friends

10/10

Exceptional

12 Aug 2025

Yan Naing

Excellent

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Kuen Hon

OK hotel and facility

Generally is good, howevee quite expensive for a normal hotel room and facility. It will be beeter if reception staff ALWAYS ask guest if they have parking coupon to be validated so that guest dont need to return from car to do that.

Partner

8/10

Excellent

30 Jul 2025

Sing Hee

Na

Leisure Partner

10/10

Exceptional

15 Jul 2025

Izzati Diyana

The beach and restaurant

Leisure Family

10/10

Exceptional

12 Jul 2025

Chan Shiang

It is a nice quiet place to rest. Looks for Norzey F&B Manager, she is attentive and with good service attitude.

Leisure Family

10/10

Exceptional

03 Jul 2025

Dekshnamurthi

The Hotel and Staff are fabulous especially Mukrim who went way beyond to help us go the different attractions
A small positive feedback
Please have some brochures in the lobby or room to help us decide on the different places
The turtle sanctuary
The Fireflies
The Batik Village
The places and prices will be helpful

Leisure Family_with_children

8/10

Excellent

20 Jun 2025

Harish

Not many food options nearby

Leisure Family

10/10

Exceptional

16 Jun 2025

Janet

Absolutely fantastic! The food is delightful, and the staff goes above and beyond to ensure a great experience. Plus, you’ll find convenient free parking and charming local shops just a stone's throw away. It’s the perfect spot for a wonderful outing!

Friends_and_family Friends

10/10

Exceptional

02 Jun 2025

Marcus

Friendly staff and lovely hotel. Great location and the Italian restaurant was great

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

Fakhri

Nice place to stay with family. My kids love the beach and pool.

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Leong

Hyatt regency has a beautiful beach and great views. The staff are polite and curteous. Shafiq, who served us demonstrates exceptional hospitality. He is courteous and attentive in handling my enquries. Thank you!

Leisure Family

6/10

Pleasant

08 Feb 2025

Jasmeet

No room service, which was a little wierd for a 5 star hotel. It was lacking the wow factor one looks for from a 5 star hotel. Early checkin is not available.

Leisure Family

10/10

Exceptional

29 Dec 2024

Dekshnamurthi

The Beach is so fantastic and the service by everyone there was amazing

Leisure Partner

6/10

Pleasant

20 Nov 2024

Ka Kit

Low hot water in shower

10/10

Exceptional

13 Oct 2024

Hong Ngoc

The hotel has a great location, just in front of a very nice beach. The room is quite clean but a bit dated. We could see some scratches on the wall and dirty areas under the sink. The room doesn’t have good sound proof as we can hear people walking, talking on the corridor and can hear sound from the next door room while staffs are cleaning the room. However, it was quiet at night so we can sleep well.
Staffs are efficiency at the lobby and offer discount for breakfast which is nice. Breakfast was ok, many options with beach view. You can enjoy the stunning sunrise on the beach and walk along the beach in the early morning which was the best thing I enjoy at the resort. Overall, it was still a wonderful get away trip with Hyatt

Leisure Partner

10/10

Exceptional

25 Sep 2024

Lim

Property n room was cleanly maintained. However need some quick tweaking eg Tap column was loose n some furniture showed signs of damage. Food at breakfast buffet has good spread but lacks quality eg strawberry or smoked salmon or walnut or hazelnut. Staff service very good strong customer greetings n prompt service at the buffet areas. Overall can come again

Friends_and_family Family

8/10

Excellent

24 Sep 2024

Verified traveler

Had a good vacation time. checking in was efficiently done by Fadzlina, staff at the reception and to compensate the room was not ready, the hotel gave us free dining while waiting. Not waiting that long though haha. Overall attentive staffs, it was the school holiday season, breakfast was full seating but they tried to accommodate everyone efficiently. Room had nice view of the ocean as i requested. Will come again to this hotel.

Friends_and_family Family

8/10

Excellent

18 Sep 2024

Desmond

The receptionist Fadzilah was very sweet and allowed us to check in early and though we booked for garden view ,she gave us a pool and sea view room.
The breakfast on 18/9 was quite a disappointment, the salt shaker had no salt!!! The orange juice was watered down. Luckily we didn’t have to pay for it as the breakfast was delayed .
The ala carte dinner at Kampung was sub standard.
Check out was easy.

Partner

10/10

Exceptional

18 Sep 2024

Ashok

Best employee is Yanti. She took care of us very well specially arranged vegetarian meal for my wife at the club. She is a STAR employee of this hotel.

Partner

8/10

Excellent

11 Sep 2024

David

The airconditioning unit was on all the time, the temperature sensor must have been faulty.

10/10

Exceptional

10 Sep 2024

Azmi

Thumbs up to staffs… so helpful & professional handling matters… good foods & welcomes us upon arrival…

Partner

10/10

Exceptional

02 Sep 2024

Colum

Beautiful and wonderful place with excellent staff, Emma was so welcoming and advised us throughout our stay. Can’t wait for our trip next year.

10/10

Exceptional

02 Sep 2024

Colum

Absolutely love the Kuantan Hyatt. The team are excellent. Thank you to Emma and all the team. We had the breakfast buffet every day, had Merdeka Dinner at the Coals restaurant by the beach. The boys loved both pools, particularly having a mocktail at the pool bar. Thank you, the rooms were up to date and modern.

Leisure Family_with_children

8/10

Excellent

29 Aug 2024

Charlene

Suitable for family with young children

Beautiful hotel, room is spacious & comfortable. Fast food outlets. Mcdonald, KFC & starbucks are just within walking distance.

Partner

10/10

Exceptional

17 Aug 2024

Vijay

Amazing service, food and charming location on the beach. Resort isn't overly large so it doesn't feel overcrowded. Extremely long drive from Singapore, but the routes are enjoyable. Kuantan airport isn't far for those opting to fly in. Will come back again in the future.

Leisure

10/10

Exceptional

24 Jul 2024

Abbas

Amazing staff, very helpful and kind, food is reasonably priced, beach access is amazing. Room was lovely.

Slight downside: Showers were not hot enough and there was a little convincing we had to do on checkout that the taxes had been prepaid, otherwise a top top experience. Emma was really caring and went out of her way.

Leisure Partner

8/10

Excellent

23 Jul 2024

Fahed

#1 in Kuantan

Very good and nice hotel . It is in front of beach .

Business Self

8/10

Excellent

18 Jul 2024

Edward

Good and can easily be very good.

Very well located hotel for the beach. Reception staff are very welcoming and helpful. Nice rooms facing the sea with a great view. The only constructive criticism is that some of the hotel is tired, the sun loungers/beds especially on the beach need replacing. Wooden frames are not good and the cushions seem dirty. Also the sand area around them has lots of cigarette butts and bottle tops etc. Restaurant staff are nice if you can get their attention. Food is good and comes quickly once ordered. Should give discount to guests to incentivise them to eat in house…

Self

6/10

Pleasant

18 Jul 2024

Verified traveler

Could've done a little better.

Was a little disappointed with the services given, the staff weren't that friendly. It was a very old establishment with recently revamped rooms and facilities, and certain fixtures, and some furniture were dated. The breakfast spread was a little thin on choices, even less than the other bigger resort nearby in Kuantan. Maybe because it was rated as a 5-star hotel, my expectations were a little higher than average. The kids' playroom was utterly disappointing. It was so dim in the evening and was pretty rundown. The facilities were lacking, bean bags were dirty, and toys were broken. My kids even complained it was boring.

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

ZAHARUDIN

Likes - enviroment and cleanliness
Dislikes - none

Leisure Family_with_children

10/10

Exceptional

26 Jun 2024

Khairul Azhar

Overcharge on my credit card

it was amazing stay for the 2 separate night. However, the hotel accidentally charge on my credit card a room charge where they should not since I have paid through this apps. The hotel staff take too long time to settle this dispute.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Bajwinder

Stayed one night in Hyatt Kuantan. Me and my wife were just travelling for a casual weekend trip away. Had a surprisingly really good time at the hotel. Room was clean and spacious. All the facilities were well kept. Special appreciation to the F&B manager, Jagdeep Singh, who was very friendly and accomodating in making the stay even more memorable.

Partner

6/10

Pleasant

22 Jun 2024

Suze

Old Tired Hotel, Breakfast Quality Below Average

Hotel staffs are the only positive experience here. They're all super professionals and friendly. The hotel itself however looks tired and old. Need refurbishment urgently. Breakfast area is old and dingy. Food prepared weren't fresh looking, some just cold, noodles soup were way too salty, the fresh juice section just disgusting. Chef needs to put more passion in the food prep. For a Hyatt brand, the hotel is quite stingy with room amenities such as no bin liners for the bins? How much are you guys really saving in cost not to provide these?

Partner

10/10

Exceptional

19 Jun 2024

wai kuan

Very friendly and helpful staff

Leisure Family

8/10

Excellent

14 Jun 2024

Verified traveler

Full review

On arrival, we decided to get lunch whilst waiting for our room to be ready. The manager of the restaurant was coughing and sputtering all over the food and drinks. Did not cover her mouth or try to be discreet. Her staff under her were reserved and not smiling.

On top of this, we had spring rolls, in which the sauce had plastic fibres throughout from a pastry brush or the like.

We made a complaint to the front desk, however the staff member was kept on duties although being sick. We were close to checking out of the hotel at this stage as we felt the hotel did not put our health as a priority.

Luckily the next morning, at breakfast, we were greeted by fadilah, whom had the warmest smile and beautiful greeting. She went over and beyond to explain different foods that we had not seen or tried before. Her staff around her were all happy, smiling and provided great service. A special mention to Marya, who also was so pleasant and provided great service (she remembered which coffee we had each morning, which is a nice personal touch).

I also would like to thank Harris in the pool bar who again went out of his way to make sure we had the drink we wanted. Great service.

Fadilah has shown to be a true leader. The encouragement she gives staff, the belief she has in her staff is amazing. Even when we thanked her directly for her service, she quickly replied that it is her whole team that make it happen.

Partner

10/10

Exceptional

13 Jun 2024

Lynnette

A wonderful place to relax by the beach. Really had a wonderful time here. Many fast food chain around the resort within walking distance.

Leisure Family

8/10

Excellent

02 Jun 2024

Su ling

The curtains in my room had patched defects around the base.

Business_and_leisure Partner

6/10

Pleasant

29 May 2024

Lay Nah

Bad Bad Bad service

Requested way in advance for adjoining room but not arranged. Booked 3 rooms but 1 room was on a different floor. We were not told the main door at lobby needs the door card. We used it in the afternoon we didnt need the room card. We were locked out at night. Asked the guard for help he couldnt, but he did walk to the front desk and spoke with someone who ignored totally. The breakfast place was packed, we requested foe the fan to be turned on. Only upon flaring up at the 4th request it was done. We saw others doing the same. Otherwise rooms were very clean.

Friends_and_family Family

10/10

Exceptional

02 May 2024

John

Incredible location, picture postcard outlook!

Leisure Self

8/10

Excellent

01 May 2024

David

Service is excellent

Service and hotel is excellent.
Only comment is the bistro food could be better.
Maybe it was our choice of meal.
But the Italian Bistro/resturant is fantastic.

Partner

10/10

Exceptional

30 Apr 2024

Faisal

Very nice and clean property.

Leisure Family

8/10

Excellent

31 Mar 2024

Magdalene

Love the pool and beach.
Food wise at the restaurant, need to improve.

8/10

Excellent

08 Mar 2024

Craig

Good hotel in a fantastic location.

In summary, a good value family hotel with large and expansive grounds and a choice of pools.

The pool water was not clear and well below a five star standard.

As it was school holidays the breakfast buffet was crowded with guests.

The staff, from reception to room attendants, were all friendly and helpful, and always greeted guests with a smile.

The buildings are dated now, however, for the price payed, I would recommend the hotel.

Beware of the monkeys out the front on the approach road. Guests need to be cautious of this troupe, as they show no fear of humans and can be aggressive if they feel threatened.

Partner

2/10

Poor

23 Dec 2023

Zainub

Terrible condition at Hyatt kuantan

The towels, linen and curtains were dirty. The sofa had blood stains on it. Both rooms had mold in the AC and on the table. Despite requesting to have the rooms side by side, no action was taken to accommodate this. The lights in the rooms that were not working. The coffee ordered was cold. I made the difficult decision to leave the hotel early and was further disappointed when informed that a refund would not be granted for the rest of the stay.

Friends_and_family Family

10/10

Exceptional

05 Dec 2023

Abbie

Worth it!

The hotel had provided a free upgrade to club room and it was a pleasant surprise for us as the room is spacious. The staff were friendly and helpful. The buffet spread was good and the Malay delicacy was super yummy. Overall, we enjoyed our stay in this hotel.

Friends_and_family Family

10/10

Exceptional

26 Nov 2023

Gary

Excellent place for a beautiful family getaway. Fantastic staff. Great breakfast. Beautiful beaches & pools.

Leisure Family

10/10

Exceptional

16 Nov 2023

Vishnu

We enjoyed our stay in Hyatt. Room was spacious. Staff are very courteous and professional. Really appreciate their efforts to keep guests comfortable. Thank you once again for making our holiday memorable.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2023

Abdun Nafay

Amazing views and location

Leisure Family

10/10

Exceptional

26 Oct 2023

Choa

Cleanliness of the hotel superb.

Leisure Family

10/10

Exceptional

06 Oct 2023

Paul

Relaxing atmosphere

Business_and_leisure Friends

10/10

Exceptional

24 Sep 2023

Mahani

Well maintain hotel ☺️

Leisure Friends

8/10

Excellent

12 Sep 2023

Verified traveler

Dated renovations

Service is great. But the place looks a bit dated. Still can see popcorn walls. And room a but small even though i booked ocean view. Lastly i feel 4pm check in time unreasonable as their rooms rates quite high. Check in 4pm and check out 12pm seems a bit rush to me.

Business

10/10

Exceptional

09 Sep 2023

Sara

I spent three nights here with family, specifically including club lounge access which we have been curious about for some time. The hotel is conveniently located right on the beach and has two different swimming pools which offered lots of options for spending time especially if you have a kid to entertain. There was also a recreation room onsite with kids' games which also came in useful.

The service was excellent. We felt so welcome there, with staff remembering our names and addressing every request in quick fashion. I had to request some food we had for my child to be reheated a few times, and once needing help with a toilet issue with our room. It was fixed within a half hour.

The club lounge access came with breakfast and evening canapes which became our dinner throughout the stay. Food options were good and we enjoyed the convenience.

The rooms had been recently refurbished and we were happy with everything provided. Maybe the only thing to improve would be to have a few more options for hanging towels in the bathroom and firmer pillow options.

Overall a very enjoyable stay and would love to come back one day.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Sep 2023

Pritima

Location

8/10

Excellent

03 Sep 2023

Nur Zatul Ezza

I enjoyed my stay

Leisure Family

8/10

Excellent

31 Aug 2023

Neil

Hotel itself and location are good, however both hotel and beach were very crowded-no longer a tranquil resort. Hotel needs additional pools - 2 small one’s constantly full with screaming kids. Lobby was the same - despite being lovely architecture and great staff, it had a bus station vibe with luggage and noisy kids everywhere.
We were disappointed as we stayed here in 1990 and had fond memories of a tranquil resort by a beautiful quiet beach. It’s not like that anymore.

Leisure Partner

10/10

Exceptional

31 Aug 2023

Ahmed

The beach is almost an attraction and coupled with the great service and smiles all around helps make my day!

10/10

Exceptional

25 Aug 2023

Chork Thiam

Hyatt Kuantan Resort offers a stunning private beach, perfect for families. The cleanliness and friendly staff were impressive. The nearby town with popular fast-food chains like McDonald, Starbucks, KFC and Subway adds convenience, and the 10-minute walk to The Rocks provides picturesque beach views.

Leisure Family

10/10

Exceptional

24 Aug 2023

Ayesha

Amazing staff, they go above and beyond, great hotel, very hospitable people.. lovely breakfast...
Will need to come back.

Leisure Family_with_children

8/10

Excellent

23 Aug 2023

Chooy Yee

Super nice resort, room is nearby the beach side and my family were so happy for it! There’s so many restaurants and store nearby the hotel, staffs are super friendly too. Thank you for the wonderful hospitality!

Leisure Family_with_children

10/10

Exceptional

20 Aug 2023

Lauren

Excellent experience. Great facilities and well run. Big with many guests but spacious and never felt overly crowded.

Leisure Family

10/10

Exceptional

17 Aug 2023

Mikhail

Place at sea

Great location on an excellent beach. Well-run hotel.

Friends_and_family Family

6/10

Pleasant

10 Aug 2023

Joshua

We had a club room, but had to check in with everyone else, rather than the club lounge, which we found out used to happen before the renovation. These are the added touches that make spending a lot more for a club room worthwhile, so it was disappointing that experience didn’t occur.

Leisure Partner

10/10

Exceptional

02 Aug 2023

Mattew

Hotel Birthday Surprise

The staff was very accommodating. We were throwing a birthday surprise in the room and able to contact them for special arrangements.
Room was big and clean.
Facilities are well maintained
Staff will greet guest with a smile upon passing them

Only improve, i felt the carpark is very full as anybody can park. Causing hotel guest to walk further for second parking.
Suggestion: For Hotel guest and event to park only at main carpark and secondary carpark for anyone else.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2023

Victor

Forever favorite!

Always a memorable holiday in this hotel!

Friends_and_family Friends

10/10

Exceptional

21 Jul 2023

Jonathan

The staff was friendly and kind. Property amenities were well taken care of and the beach was beautiful.

Leisure Family

10/10

Exceptional

14 Jul 2023

BALJIT

Great place to unwind with the sea next to the hotel .

8/10

Excellent

11 Jun 2023

Lawrence

Front desk staff was friendly. F&B staffs however can be improved. It may be due to peak season, but the service level does not reflect the status of the hotel brand.rooms were fantastic for the price. View and location was top notch.

Leisure Family_with_children

10/10

Exceptional

02 May 2023

Fuat

Seaview room was really nice. Hotel is walking distance to for foods etc

Leisure Family

10/10

Exceptional

01 May 2023

Azran Osman

Easiest nice beach access from Kuala Lumpur

Leisure Partner

10/10

Exceptional

06 Apr 2023

TAN

Need more food place

Friends_and_family Family

6/10

Pleasant

05 Apr 2023

Bin

Nice and clean room, but try to avoid the connecting rooms, the walls are thin, you can hear what the next door is doing too well.

Leisure Family

10/10

Exceptional

18 Mar 2023

Qaidjohar

It was amazing staying here. The beach is clean & a lot dinning options around

10/10

Exceptional

01 Mar 2023

Nigel

For the size of the property (as it’s quite big) this is a really great hotel! The staff are amazing especially housekeeping who were fantastic! Loved the room and big comfy bed! the pools are really nice too and plenty of sun loungers either on beach or by pool. Only negatives were high alcohol prices! (Well over £5 for a small bottle of Asahi!!) reduce your prices and people will consume a little more ) bar was always empty! Also stop using tiny plastic shampoo bottles! No need - otherwise excellent place and lovely to relax in for a few days (beach is awesome too) and great for monkey spotting!

Leisure Partner

6/10

Pleasant

14 Jan 2023

Verified traveler

Overall good. But hot water was not coming from Shower during the all stay even after Hotel said they fixed it.

Self

10/10

Exceptional

24 Nov 2022

Elisha

On the beach. got a room facing the sea. It was relaxing sitting the on balcony. Although they have reduced the front desk staff compared to previous hey day years but we still get our service in a timely manner. Still the ever friendly and helpful staff. The room was clean and renovated. The buffet breakfast was great.
Please fix system between Expedia and Hyatt. In Expedia says breakfast is free but Hyatt system says no.
Expedia system did not mention about deposit of RM150/night eventhough it is fully prepaid and also the Pahang state sustainability charges was not mentioned.

Leisure Family

10/10

Exceptional

23 Nov 2022

Roziana

My choice of stay whenever I'm in Kuantan. Every room comes with a balcony. Seaview room has always been my favourite as I love to wake up to the sunrise. Wide range of breakfast spread. Very friendly staffs at every corner. Pleasant stay indeed!

Leisure Family

10/10

Exceptional

18 Nov 2022

Abdul Rasyid

Due to the fact that the location of this hotel is at the beach, it’s very calming waking up to the sound of the beach and also sunrise

Business Self

10/10

Exceptional

14 Nov 2022

LYNN

EXCELLENT!!!

This hotel was amazing. Situated right on the beach, which is beautiful and clean.
Room - big, comfortable and clean had a beautiful sea view
Restaurant - buffet breakfast which was unbelievably extensive. Catering for Western and Asian cuisine. Staff were really friendly and helpful.
Pool - clean, quiet and only got busy in the late afternoon when we went to shower
Room service - excellent
Bar - pricey and the cocktails were lovely. As long as you don't go rogue and ask for something that's not specifically on the drinks menu. The Pina Colada was a curdled disaster!.
This was part of a 3 week traveling around Malaysia trip and we spent 5 days here. So this leg was our honeymoon that we didn't get last year. I would definitely stay here again ❤️

Partner

6/10

Pleasant

26 Oct 2022

Joan Poh Suan

Good location but room for improvement

The location of the hotel was great. This was a return visit. My first visit was one month back, and I was staying in the main wing. The housekeeping did a good job in ensuring the room was clean and sufficient provision of toiletries were provided for 3 adults and the housekeeping was very responsive to customer need. We didn't have to wait long to request for item.

The experience this time round was different. We were staying in the back wing and the front desk told us that it was a renovated block. The booking was for 3 adults with an additional roll-on bed. The service rendered by the housekeeping was inadequate. Was provided with only toiletries meant for 1 adult when we checked into the room. After informing the front desk, we had to waited for an hour before the toiletries arrived. Such situation happened after each day of housekeeping. It was kind of disappointing for such a level of service from Hyatt.

Friends_and_family Family

10/10

Exceptional

22 Sep 2022

Joan Poh Suan

Enjoyable stay

Great location with amazing beach. No issue on checking in. The restaurant need more well trained staff as their response to customer need were inadequate and slow

Friends_and_family Family

10/10

Exceptional

16 Sep 2022

SWEE HOON

Friendly and helpful staff.. Also kudos for sincerely wanting to know how to improve their services and guests experience. Keep it up! :)

Business_and_leisure Family