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Hotel Casa Jum
Santiago de los Caballeros · Dominican Republic
C Penetracia N Los Rieles GuraboView location
9.2/10Excellent509 Reviews
Cleanliness9.4/10 9.4
Service9.6/10 9.6
Comfort9.6/10 9.6
Condition9.0/10 9.0
Location8.8/10 8.8
Neighborhood8.6/10 8.6
Amenities8.6/10 8.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Casa Jum
Those wishing to escape the hustle and bustle of daily routine will find peace and tranquillity at this property. In addition, Wi-Fi access is offered at the establishment.
This hotel offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night.
Show less
A stay at Hotel Casa Jum places you in the heart of Santiago de los Caballeros, within a 5-minute drive of Centro Leon and Ágora Santiago Center. This spa hotel is 2.6 mi (4.2 km) from Cinemacentro Cibao and 2.8 mi (4.6 km) from Bella Terra Mall.
Make yourself at home in one of the 9 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and bidets. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:30 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Guests must provide health documentation
Guests must provide a negative COVID-19 test result
Guests must provide proof of COVID-19 vaccination
Minimum age for negative COVID-19 test result requirement: 7
Property does not offer onsite COVID-19 testing
Pets allowed
Only dogs and cats are allowed
Pets allowed (no fees)
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
- The negative COVID-19 test result requirement applies to all guests aged 7 and up.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and up. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 15 years old
- This property accepts credit cards; cash is not accepted
- Long-term renters welcome
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
- Airport shuttle fee: USD 30 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Centro Leon
2.6 km / 1.6 mi
Cinemacentro Cibao
4.1 km / 2.6 mi
Bella Terra Mall
4.1 km / 2.6 mi
Ágora Santiago Center
4.5 km / 2.8 mi
Casino Gran Almirante
4.9 km / 3 mi
Gran Teatro Del Cibao
6 km / 3.7 mi
Monument to the Heroes of the Restoration
6.3 km / 3.9 mi
Galería la 37 por las Tablas
6.6 km / 4.1 mi
Casa del Arte
6.6 km / 4.1 mi
Catedral de Santiago
6.8 km / 4.2 mi
Palacio Consistorial
7 km / 4.3 mi
Historic San Luis Fort Museum
7.2 km / 4.5 mi
Hermanos Patino Bridge
7.4 km / 4.6 mi
Estadio Cibao
7.7 km / 4.8 mi
Colinas Mall
8.7 km / 5.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 9
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Laundry service
- Garden
- Terrace
- Concierge
- Clothes dryer
Show 5 more facilities & services
- Bar
- Restaurant
- Meeting room
- Picnic
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Jum
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Jum
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Jum
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Jum
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE LUXURYDOUBLE • LUXURYDBL.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Jum
DOUBLE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO DELUXE QUEEN BEDSTUDIO • DELUXE QUEEN BEDSTU.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Jum
STUDIO DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Casa Jum
100
reviews shown
Joseph
Great service for the price ! The staff is cool. I recommend for those traveling on a budget.
Salvatore
Room was good and in a safe location. Friendly staff. Found breakfast to be very expensive.
Patrick
Hotel Casa Jum is located in a quiet neighborhood. It has friendly staff who are supportive of your every need and the amenities include a restaurant with breakfast included in your stay. I would highly recommend this hotel.
YADIRA
Siempre una buena experiencia visitar este hotel encantada
Bruce
We had stayed here a number of years ago. During this stay the hotel the hotel was in the middle of renovations and construction. The expected amenities were not available. The staff was very accommodating and the room was clean. We would like to return when the renovations have been completed.
David Anthony
Todo muy bien
Wilfredo
Todo fue bien gracias
Gasolina Esther Perez
This hotel was even better than I expected. The attentiveness, care, efficiency, and helpfulness of the staff was amazing. The pictures, on the site don’t do as much justice as they should for the quality of the hotel. The hotel does have parts that are under construction, but this did not hinder or disrupt the stay. If you are looking for a calm, quiet, convenient, secure, and comfortable space to stay in Santiago, I highly recommend.
Roberto
El personal, bien educados y amables.
Nelson
Last minute booking and they were available to help me. Arrived very late and had no issues getting my room.
Very affordable and a nice atmosphere.
Very affordable and a nice atmosphere.
Fiordaliza
Muy bueno y acogedor
Lessell
Staff is always friendly
Tony
Excellent Staff, great food, nice rooms quiet Country aroma. I recommend this Hotel to anyone.
Jeniffer
Excelente lugar , muy amables, muy limpio, suele súper rico el lugar y la cama muy confortable. Volvería sin pensarlo!
Sophie
Staff was friendly, room was comfortable and AC worked well, everything felt clean and fresh
Maximiliano CORDOVA
this is a good place to state.
Griselly
!
David
Perfecto todo
Jonathan
Muy buena buena área y muy buena atención
Warren
There should have been more variety in the break fast served since individuals paid 10 us daily for such, instead of one choice every day. It did not cater for people who follows a healthy diet and it did not worth the price paid.
Aura Patricia
The breakfast was excellent, the attention of the personal was excellent
Kathleen
Cuando reservé decía desayuno incluido y no es cierto! El Staff muy amable! Limpieza bien! Cama cómoda y agua caliente. Pero no es momento de alojarse aquí ya que están en remodelación. Y no nos tenían la habitación lista cuando llegamos! Los alrededores tranquilos.
Edickson
There was no soap to take a shower, but I had my own. Faucet in bathroom' sink was loose; for the price i would stay there again.
Bergan
Super friendly staff
Maria
No haia parqueo ni se compplio con el desayuno y lo pague aficionado no habia nadie al momento de ma salida y me fui porque ni podia desperate mas
Jerrold
Although the room is somewhat run down, the people are great. Despite being a small hotel, they provided very necessary transportation. Good value for the price.
Yvette
This is the best hotel in town
Yvette
Everything was wonderful
Yvette
I love this hotel
stacy
This was my 2nd time.
We loved it here. Quiet and big room.
We loved it here. Quiet and big room.
Timothy
My room was nice and clean.
Lessell
I have stayed at the Hotel Casa Jum several times.
I always return Because of the great
customer service and the value for your money
I always return Because of the great
customer service and the value for your money
Manuel
Great hospitality and very accommodating.
Yvette
I enjoy it
Dwayne
This was my second time staying at this hotel. The first time the stay wasn't that bad. This time the stay was terrible. When i got there late at night no one opened the door for us even though they saw us knocking. The room had paint peeling off the ceiling. The toilet tissue handle was broken. The hotel lights went out for about 2 hours. I booked the room with free breakfast and they said they dont offer breakfast. No food at the supposedly restaurant they have on site. It was a terrible experience and will never stay here again.
Ian
Good!!!
Yauniel
Looks nothing like advertised, hotel and rooms look in very poor condition inside and out. Noticed a man sleeping in the lobby couch at check in. The person at check in was helpful but the place looks horrible and I was itching the entire time. We got the worst room in the building everything looks like it’s falling apart, out dated, and old. I would never stay here in my life had I know it be this bad but I had nowhere else to go arriving so late in the evening from the nearest airport this looked like a reasonable stay but I was terribly wrong.
Antony
Great place great service me encanta mucho
Reynaldo
menu was fresh atleats the coffee .thays all we had . we are not breakfast eaters. and we were out all day from warly morning on
Elvin
The staff was amazing place was chill and easy to get around. Accommodating. No complaints. Homely feel.
stacy
Peaceful
Yvette
Excellent customer service
Alvaro
Everything was good.
Steven Montgomery
Kind
REYNALDO
The staff was fantastic. Safe area and very clean and comfortable room.
Harrison
Large room, great Shower, Very nice Staff
Julio
Good stay
Jorge
We enjoyed our stay at Casa Jum! Staff was very friendly and welcoming, and made sure to be available during late hours. Room and adjacent areas were very clean. We look forward to return at Casa Jum!
Rachel
My experience was excellent. I loved the warm attention from the staff, the comfortable and well-designed rooms, and the welcoming environment throughout the hotel. It made me feel right at home.
Sully
The host was very friendly and welcoming. He gave me good references for places to visit during my stay.
Stevenson
I need my refund I don’t stay at this place is really dirty I’m not even checking
Loleta
Very safe and quiet. Beds are comfortable with AC, great water pressure with hot water.
Jaylin Horta
Very convenient, safe and quiet. Room 3.
elsa
Good customer services, clean
Patrick
Casa Jum always maintains a high level of service with friendly staff that remember you every time you return.
Rafael
The place is good but the hotel administration only care about money. I tried to cancel after the date and they said I had to go throught Expedia. Wjen I went through Expedia, Expedia tried with 5 different agents and could not cancel my reservation or even move it for another date. I had an emergency and could not make it to the reserved dates. I called them and they wouldnt respond. They will try to rebuttle with excuses on this review, dont trust the management of this place. They lie and give you the run around!
Luis Miguel
Not parking. you have to park your vehicle on the street and they gave me a room different than the one that I paid for.
Jo a
Everything and everyone was great
Angeline
Staff is beyond accommodating. This hotel is ok. We stayed for a quick stop being that we had a midnight arrival flight. I stayed with my 7mo. old. Not too kid friendly.
Isaias
Great pla
Heriberto
The staff was very friendly and helpful. The room was clean, and the king-size bed was comfortable. However, the bathroom was small.
Overall, the hotel is fine for the price, and I would stay there again if I were visiting this area again.
Overall, the hotel is fine for the price, and I would stay there again if I were visiting this area again.
Jamino
Staff is super attentive and helpful.
Adancia
Disappointed !
Anthony
Great experience!!!
Jocelyn
Very supportive staff, spacious and clean room.
Verified traveler
It was my fourth time staying at Casa Jum. When driving from New York with the night flight, we land at 2 AM, and spending the night in Santiago is most convenient.
The hostel staff will communicate with you in advance about your arrival time, so the night guard was aware.
The rooms and bathrooms are clean, there is hot water and AC in all rooms. TV as well, and wifi.
I wish they had breakfast options, like egg and fruit salad. I always have to go to the supermarket first to get something to eat in the morning.
The hostel staff will communicate with you in advance about your arrival time, so the night guard was aware.
The rooms and bathrooms are clean, there is hot water and AC in all rooms. TV as well, and wifi.
I wish they had breakfast options, like egg and fruit salad. I always have to go to the supermarket first to get something to eat in the morning.
LePres
Showers in certain items in the bathroom were not fully complete due to construction water will get everywhere. There was no pools. The hotel was under renovation and there was a lot of noise while sleeping through the construction.
Jo a
It was great
Rafael
Facility under remodeling, some materials in the way.
Adrian
N/a
Nelson
Great customer service
KUY CHUL
Quite, clean and calm..
Nixzaliz
Muy bien trato comods cama encantada
Patrick
J’ai passé un très bon temps j’ai été bien reçu aussi, le seul bémol était le prix des repas qui sont beaucoup trop dispendieux
Yamilka
Bsnne
Michael
Staff and food were great room was fine, AC took a while to cool off but that is every place here. Would stay again.
Rose
It was lovely and the staff too.
Roberto
Just great…
Jocelyn
Very supportive staff, very good foods, nice size room with electronic safe.
Donaldo
This property had poor lighting. What the owners did turn off the AC when we keft the property sometimes when we were inside 3 times in the 2 weeks we stayed. Also the window in the bathroom no curtain inside only outside. I feel there is 3cthings that needs to be improved.
John Daniel
Overrated
I don’t know how this hotel achieved its high rating. I stayed one night. AC never cooled the room. Refrigerator didn’t work. There’s no restaurants within walking distance. Leondo is nice.
Julio Fermin De Los
Really great hotel
LIDIA
everything was very clean and nice
Wilfredo
Great
Patrick
Nice cozy hotel with friendly staff.
The hotel is located in a tranquil area a few minutes driving from shops and the mall. The hotel manager goes above and beyond to make your stay comfortable and alsays renembers returning customers.
Transportation to other cities can easily be arranged, or even a ride to the airport, which is very convenient.
Transportation to other cities can easily be arranged, or even a ride to the airport, which is very convenient.
Lilian
I like the family vibe. clean, Mildred was very attentive and treat us like family. I will highly recommends Casa Jum. I will come back soon.
wanda
No cable at all
Willie
Everything!!!
Juan
Good services
Oliver
It’s a great hotel for the price and the staff are very friendly. The only downside is, there isn’t much within walking distance. However, Uber rides to the city center are cheap and don’t take long, so the money you save more than makes up for that.
Gregory
It is a nice, small cozy hotel. The staff is very nice.
Santa
Very comfy & Safe place
Vance
Good location, in more of a suburban street that terminates in a cul-de-sac. Nice and quiet.
The staff is incredible - always available and incredibly helpful. Shout out to Elis and Karim!
I'll be back my friends.
The staff is incredible - always available and incredibly helpful. Shout out to Elis and Karim!
I'll be back my friends.
Hilaire Romual
The bedroom is correct regarding the amount paid. The service is good and very quick.
Patrick
J'ai adoré mon séjour a casa jum , le personnel étaient exceptionneil ! Ma note est de 100% un gros merci
Patrick Vincent
Patrick Vincent
Ainsley Jason
The hotel was shabby at best, the room was smaller and not worth the price. The towels were hard and over used. The tv was a piece of crap.
Verified traveler
Good stay
Was a good sized room with everything needed for the day I was there.
Aris A
Very nice and humbled place.
robert b
this was second time we stayed here
good location nice staff
lousy dark rooms
good location nice staff
lousy dark rooms
Elliott
Staff was very respectful and polite. I had a late arrival, and staff was available to let me in at 3 a.m. The room was very clean.
Location & surroundings
Hotel Casa Jum
C Penetracia N Los Rieles Gurabo, Santiago De Los Caballeros, Dominican Republic
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Hotel Casa Jum
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