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Palmetto Hotel
Santiago de los Caballeros · Dominican Republic
Av Juan Pablo Duarte Calle Puerto RicoView location
8.2/10Excellent593 Reviews
Cleanliness8.6/10 8.6
Service8.6/10 8.6
Comfort8.2/10 8.2
Condition8.0/10 8.0
Amenities7.6/10 7.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Palmetto Hotel
Located in the heart of Santiago de los Caballeros, the Palmetto Hotel offers convenient amenities and comfortable accommodations. Start your day with a complimentary full breakfast served from 8:00 AM to 10:00 AM. Stay connected with complimentary Wi-Fi and enjoy cable programming on your flat-screen television.
The hotel provides a 24-hour front desk, concierge services, and free self-parking. An airport shuttle is available for a surcharge. Nearby attractions include Bella Terra Mall (a 5-minute walk), Casino Gran Almirante (a 5-minute drive), Centro Leon, and the Monument to the Heroes of the Restoration.
Cibao International Airport (STI) is the nearest airport.
Show less
A stay at Palmetto Hotel places you in the heart of Santiago de los Caballeros, steps from Cinemacentro Cibao and 5 minutes by foot from Bella Terra Mall. This hotel is 0.5 mi (0.9 km) from Ágora Santiago Center and 0.9 mi (1.4 km) from Casino Gran Almirante.
Make yourself at home in one of the 21 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and hair dryers.
Conveniences include complimentary bottled water, as well as phones with free local calls. Featured amenities include a computer station, a 24-hour front desk, and a water dispenser. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Check-in and check-out
Check-in from
2:00 PM
Check-in until
10:00 PM
Check-out until
11:30 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Spoken Language
Spanish
Nearby attractions
Cinemacentro Cibao
0.2 km / 0.1 mi
Bella Terra Mall
0.4 km / 0.2 mi
Ágora Santiago Center
0.8 km / 0.5 mi
Centro Leon
1.3 km / 0.8 mi
Casino Gran Almirante
1.5 km / 0.9 mi
Gran Teatro Del Cibao
2.1 km / 1.3 mi
Monument to the Heroes of the Restoration
2.5 km / 1.6 mi
Historic San Luis Fort Museum
3.6 km / 2.3 mi
Casa del Arte
3.8 km / 2.4 mi
Galería la 37 por las Tablas
3.9 km / 2.4 mi
Catedral de Santiago
3.9 km / 2.4 mi
Palacio Consistorial
4 km / 2.5 mi
Estadio Cibao
4.1 km / 2.6 mi
Hermanos Patino Bridge
4.4 km / 2.7 mi
Colinas Mall
4.9 km / 3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 21
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Secure parking
- Breakfast
- Minimum check-in age: 18
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE BASICDOUBLE • BASICDBL.Z1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalmetto Hotel
DOUBLE BASIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.Z1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalmetto Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalmetto Hotel
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room ECONOMYRoom • ECONOMYROO.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalmetto Hotel
Room ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalmetto Hotel
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalmetto Hotel
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Palmetto Hotel
100
reviews shown
Sandra
No es el hotel mas lujoso pero esta bien para quedarse por unos dias super limpio todo y el personal es excelente muy amables las veces que valla a santiago es donde voy a llegar
Amber
It had parking, a rooftop where you can sit clean room the only thing is that you hear a lot of noise from the street since it’s a busy area.
Emanuel
La habitación del hotel es muy acogedora, muy limpia y organizada. Mis únicas observaciones es que la TV no tiene cable y las luces de la misma algo débiles pero eso es lo de menos. Fue una buena experiencia.
Garry
Yes, the breackfast was good and the AC worked well. But, the bathroom in the room I was is very old, and there is no elevator, and the cafeteria is in the 5th floor.
The service is very poor.
The service is very poor.
Raquel
Check in was a breeze and the staff were so friendly and helpful! I forgot a t shirt on the bed and they called me to tell me! How professional and awesome. Great breakfast!
Edwin
The hotel is located in a very convenient place in town. It is close to supermarkets, restaurants, a brand-new shopping mall (Agora), and even a private hospital.
YADIRA
Simplemente aiempre un placer
Joseph
The breakfast menu was awful and mid. Only had two options. The toilet kept breaking and the hotel was doing construction on the floor i was staying at.
Good to sleep at but don’t expect nothing special
Good to sleep at but don’t expect nothing special
Alma Ninet
Es pequeño pero muy bonito , únicamente podrían haber otro tipo de desayuno.
Louis
Good location
ricky
Very clean room with AC and hit water close to the hospitals and 29 minutes from the airport
Anthony
El hotel es para una ir a domir y descansar fue acogedor dormir mejor que en otros hoteles de punta cana de 5 estrellas me volvería a quedar sin duda
Wanda
Breakfast was delicious, and staff very nice.
ARCESIO
I book one day for my wife and she told me the hotel it’s small but great for everything and also very convenient for get to everything like restaurants, supermarket, clinic, movie theater and also mall and she recommends this hotel
Ronald
I needed a late check out because my flight was delayed the receptionist tells me I can give you 30 mins now mind you no one is checking in nothing kept calling just for me a paying customer who visits frequently ok no problem
Carol
Buen desayuno, personal amable, céntrico y limpio.
Belkys C
Air conditioning system was great, breakfast was good too, but showers was mess
Santa
Rooms were okay was not that clean , the place felt really humid. When I booked it said breakfast included I get there I didn’t get any breakfast. I left something in the room and I am still waiting to retrieve it. The owner was very weird I want a refund
JAMES
Breakfast options limited but good with excellent table service. Hotel location is across from Union Medical Center and walking distance to nearby Malls.
Alexandra
I like the breakfast, spotless room, great customer service, walking distance to hospital, shopping mall, restaurant, bank, pharmacy, etc
Emely
The food was good and the room too .
Kenia
Clean place and very close to the city breakfast was good. A good place to stay can't complaint about my stay there.
BERTHA
El desayuno muy limitado, siempre hacia falta algo un dia leche , Otro dia queso , azucar morena etc.No pusieron toallas pequenas,jabon de Mano tenia que pedirla .Muy mala experiensa.
Felix
Hotel only has 3 parking spots it will only be a problem if you wanted to park. The shower door only covers half the shower. So water will always spill out. That was a big let down. Other than that it was a good stay. The free included breakfast was very good.
Felix
All good
Alix
The place was very clean and the staff @the front desk were super
Benji
First had to wait after check in to get keys and were the wrong keys but when I walked in the room the floor was wet and bet sheet was a little damp also. When I showered the water would spill outside to the floor because there’s no door in the bathroom so I almost fell and the worst part was that I saw a cockroach. I checked out an hour after check in
GONZALO
ESTABA MUY LIMPIO
PERSONAL MUY AMABLE EN ESPECIAL CECILIO Y JOSE GRACIAS POR SU ATENCION
PERSONAL MUY AMABLE EN ESPECIAL CECILIO Y JOSE GRACIAS POR SU ATENCION
Pablo A
El agua de la regadera nunca salió o sale helada o caliente nunca se pudo poner templada las toallas estaban machadas y el cuarto tenía olor a humedad
Karin M Rivera
Ch
Melvin
Staff did excellent service! Clean room & good breakfast
Edwin
Good city hotel for a quick trip. I stay in palmetto multiple times is a safe option for pass the night.
The breakfast included is very simple but good, and the rooms usually are good, sometime i had water leaks outside the shower or the bathroom very small in some of the rooms. But the hotel is functional, the staff very nice and the stay very well.
The breakfast included is very simple but good, and the rooms usually are good, sometime i had water leaks outside the shower or the bathroom very small in some of the rooms. But the hotel is functional, the staff very nice and the stay very well.
Grey
Very good
Mercedes
Yes
Juan
The staff was nice but the room had some bad things like the hot water didn't work and the TV.
Eric
There’s no hot water in our room!
Alix
Yes
Marino
El trato fue muy bueno
Angelo
Excelent for the price. Very well located.
Winster
Great
Ramon Antonio
Terrible
Hilda
Not like the pictures, had to ask to change the room. I do not recommend it at
Jesus
Reserve por dos noches y al día siguiente me fui .. el hotel sucio y con moho solo pasé una sola noche y fue terrible las condiciones malisima . No lo recomiendo
Gerry
Good welcome, front desk speaks English. Clean rooms right next to the mall
Luis
The room had poor outdoor lighting, and the bathroom had a stale odor. The staff was not very friendly. I paid upfront, but they didn’t provide any assistance in getting a refund for the unused day. I’m currently trying to reach out to the hotel via message.
Waldimy
My room was not cleaned enough and the breakfast was not perfect. I think it’s better to put stuff on the table that we can choose what we want. Instead of asking.
Ronald
Very clean excellent staff
Ramise
Good
Winerkis
Excelente servicio al cliente, excelente personal.
Emmanuel
The water never got hot.
The staff doesn't seem to want to offer any information.
The breakfast was nothing to bost about.
Now the location is good
The room was clean
Price was fair for the price
The staff doesn't seem to want to offer any information.
The breakfast was nothing to bost about.
Now the location is good
The room was clean
Price was fair for the price
Eric
excelente servicio
Marisol A
Me encantó lo limpio y fácil de encontrar, el personal excelente
Santiago
Room was very noisy and towels were threadbare. There is no elevator and service is served on the rooftop, making it quite a climb.
Rosana
Lo recomiendo muy buen lugar
Miriam
Location
Tommy
The property was the location close to a lot of shopping. Dining lower was a good average experience.
Ronald
The shower needs a run off water everywhere but other than that very good staff very clean
Gregory
Clean room
Manoj
Locate is better, staff was helpful.
Need to upgrade breakfast, cleaning to improve very important.
I had requested for room clean, however bedsheet was not change. Overall bedsheet looks too old.
Need to upgrade breakfast, cleaning to improve very important.
I had requested for room clean, however bedsheet was not change. Overall bedsheet looks too old.
Jeffrey
Nice place and is a value.
Adam
The room was nice but the room was situated facing a super busy street and it was way too noisy
Dorka
Very close if you are going to the hospital or clinic for any appointments. Breakfast was good and the room very comfortable
Robinson Rafael
⸻
I stayed for two nights and unfortunately the experience was not good. The beds were dirty, with stains that looked like urine. I took several photos and asked for the sheets to be changed, but the ones I was given were also stained. Honestly, I think they should be discarded, as this is a matter of hygiene and health. The mattress was also in a very unpleasant condition.
also i have picture
Adriel
Good
Delvis
Good
Sully
I enjoyed their breakfast the best
Kahtie
Had easy internet access and was cleaned. Also provided support with taxis to airport
luis
Close to everything.
HERNANDO
Location near to shopping malls and restaurants
JUAN
The check in process is fast! Just know that this hotel is located in the middle of the city and it feels more like a motel. Parking is very limited. Only 2 spots in front of the property. If those are taken, then u have to do street parking. The room was clean, however I did found female hair everywhere. Some people might not like that. Wifi is decent, it just goes in and out for some reason. Overall, a hotel for a quick stay! Nothing fancy
Reyita
I liked the impression I got when I entered the property. Very intimate and elegante. The only thing I didn't like was the parking.
Jovana
The hotel and staff were great. The streets are busy so if you from the city you’ll love it. The breakfast was also nice.
Russell
Great bang for your buck
Ines
Decent place to spend the night at an affordable cost. The reason I did not give a five star because bed sheets and towels looked old.
Raysa
Clean
Carlos
Excelente para actividades laborales y estancias cortas en Santiago
Leovigildo
The checkin and checkout process was really quick and effortless. The room was clean and practical. The morning breakfast was in the rooftop and it was really good for this budget hotel.
Ana
Excelente, el staff súper amable, las chicas del área de desayuno también. Me encanto definitivamente volveré.
Patrice
Location
Laura
The only thing was the hot water it will come and go but everything else was Super! I felt at home really
David
Left a pair of candles behind and haven’t been returned or found very upsetting when you know you left them and they tell you
They aren’t in lost and found
They aren’t in lost and found
Louis
Close to everything
Mario
Clean and breakfast
Ricardo
Great location, near everything you may need.
Yet, lot of noise inside the building on early morning hours.
Yet, lot of noise inside the building on early morning hours.
Edgardo
ROOMS FACING THE STREET ARE EXTREMELY NOISY.COULD NOT SLEEP.GLASS WINDOWS OPEN WIDELY WITH NO SAFETY EQUIPMENT FOR CHILDREN.COULD EASILY FALL.YOU CAN TELL EMPLOYEES AT BREAKFAST ARE NOT HAPPY WORKING THERE.
Juan
The property is clean, but it doesn't have elevator.
Murielle
I have been there before and always had a great stay. However this time the air conditioning did not function properly, it was hot. Breakfast is becoming more and more basic, had only 1 fried egg vs 2 last time. There is place for improvement .I have appreciated staff diligence and honesty. After checking out and in my way back to the capital, they called to inform i had forgotten my ipad.Those are honest people.
Danny
The hotel is well-located near major attractions, but it needs updates. The condition of the restrooms is below average, with outdated shower heads. Additionally, the breakfast options are limited and often of poor quality.
Arthur
Convience quality price
I always book here when i visit Santiago. Close to airport shopping doctors. Taxis, everything i need
Elizabeth
Great personal service. Cable tv questionable. Bed too old. Hardly any hot water.
Dairan
Great
Jesse
Un poco ruidoso para mí gusto
Stephanie
This is one of my favorite hotels. It’s affordable, super convenient, and breakfast is included.
You can’t beat this price.
The only downside is that if you want to sleep in, this might not be the place for you.
You can’t beat this price.
The only downside is that if you want to sleep in, this might not be the place for you.
Ronald
Everything
Louis
There were many Roches
Atilano
N/A
Edwin
Good Hotel
Very usefull hotel for a quick city trip. Love the location and the atention, very good condition rooms with comfy beds.
Atilano
Way, way more than the basics in this unassuming spot in busy Duarte Avenue...but, you wouldn't know it because it is so quiet! Everything works correctly from the tv controllers to the sink and tub. The price to stay here far exceeds any deals you can get in this country. I'm a Dominican raised abroad and I have stayed in a lot of places here. This is a bargain and a treat.
Abdulwahab
Good hotel to rest while passing through Santiago
Location & surroundings
Palmetto Hotel
Av Juan Pablo Duarte Calle Puerto Rico, Santiago De Los Caballeros, Dominican Republic
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Palmetto Hotel
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