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Grand Base Hakata City

Fukuoka · Japan

3 11 11 Sumiyoshi HakataView location

8.4/10Excellent120 Reviews
Cleanliness8.8/108.8
Service8.0/108.0
Comfort9.0/109.0
Condition8.4/108.4
Neighborhood8.8/108.8
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Base Hakata City

With a stay at GRAND BASE Hakata City in Fukuoka (Hakata-ku), you'll be a 4-minute drive from Canal City Hakata and 7 minutes from Fukuoka Anpanman Children's Museum. This hotel is 2.1 mi (3.3 km) from Marine Messe Fukuoka and 3.7 mi (6 km) from Kyushu University.

The front desk is staffed during limited hours. Make yourself at home in one of the 8 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Conveniences include desks and microwaves.

Read more about this hotelShow less

Located in Fukuoka (Hakata Ward), GRAND BASE Hakata City is within a 15-minute walk of Canal City Hakata and Tenjin Underground Mall. This hotel is 3.9 mi (6.2 km) from Mizuho PayPay Dome Fukuoka and 1.8 mi (3 km) from Port of Hakata.

Make yourself at home in one of the 8 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include desks and microwaves.

Guests will find features like a virtual front desk.

Popular amenities

Free WiFi
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No front desk Guests will receive an email with special check-in instructions Unicode Support true Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    There is no front desk at this property. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Spoken Language

    Japanese

    English

Nearby attractions

Yanagibashi Rengo Market 0.4 km / 0.2 mi
Sumiyoshi Shrine 0.4 km / 0.3 mi
Rakusuien Gardens 0.5 km / 0.3 mi
Canal City Hakata 0.8 km / 0.5 mi
Kawabatadori Shopping Street 0.9 km / 0.6 mi
Kakueiji Temple 1 km / 0.6 mi
Kushida Shrine 1.1 km / 0.7 mi
Amu Plaza Hakata 1.2 km / 0.7 mi
Tenjin Underground Mall 1.2 km / 0.7 mi
Tenjin Central Park 1.2 km / 0.7 mi
Hakata Old Town 1.2 km / 0.7 mi
Fukuhaku Deai Bridge 1.2 km / 0.8 mi
Hakata Machiya Folk Museum 1.2 km / 0.8 mi
Hakata Traditional Craft Center 1.3 km / 0.8 mi
Reisen Park 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 8
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • 24-hour securityExtra charge
  • Smoke detector
  • Lift access
  • Towels and bed linenExtra charge
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Grand Base Hakata City

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Grand Base Hakata City

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Grand Base Hakata City

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Grand Base Hakata City

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Grand Base Hakata City

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR NON SMOKINGRoom • SUPERIOR NON SMOKINGROO.SU-NM

    Photos are not available for this room type.

    Grand Base Hakata City

    Room SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN BASICTWIN • BASICTWN.Z1

    Photos are not available for this room type.

    Grand Base Hakata City

    TWIN BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Grand Base Hakata City

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE BASICQUADRUPLE • BASICQUA.Z1-1

    Photos are not available for this room type.

    Grand Base Hakata City

    QUADRUPLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.Z1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU

    Photos are not available for this room type.

    Grand Base Hakata City

    TRIPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Grand Base Hakata City

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BASICRoom • BASICROO.Z1

    Photos are not available for this room type.

    Grand Base Hakata City

    Room BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Grand Base Hakata City

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Grand Base Hakata City

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR NON SMOKINGTRIPLE • SUPERIOR NON SMOKINGTPL.SU-NM

    Photos are not available for this room type.

    Grand Base Hakata City

    TRIPLE SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Grand Base Hakata City

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Base Hakata City

8.4
Excellent
120 Reviews
Cleanliness
8.8 /10
Service
8.0 /10
Comfort
9.0 /10
Condition
8.4 /10
Neighborhood
8.8 /10
Amenities
8.2 /10
50 reviews shown
10/10
Exceptional
21 Nov 2025
Joaquin
Great place to stay! Advanced check in was a breeze
Great location super close to everything. Recommend staying here
Friends_and_family Family
10/10
Exceptional
22 Oct 2025
Linda Kham
Nice little room for a 1 night stop over. But as a family of 5 we couldn’t stay longer than that as we need more space. The door code to get in wasn’t as simple as we thought, we figured it out in the end.

The room was modern with toothbrushes, toothpaste, shampoo etc.

We would recommend for small groups
Leisure Family
8/10
Excellent
21 Mar 2025
Chiara
So the room was good for my family but tour bus could not pick us up because the alley was too narrow. If you are getting around by foot or taxi it is very convenient. A lot of restaurants in walking distance and only 9 minute walk from canal shops. It is not that handicap friendly and there is no front desk staff but our room was clean and spacious and there is a kitchenette so that was convenient.
Leisure Family
10/10
Exceptional
19 Mar 2025
Ace
Amazing place, great amenities and really close to many places like Canal City, highly recommended.
Leisure Family
6/10
Pleasant
13 Mar 2025
Peter
Poor check in, average beds( poor for Japan ) dirty bathroom ( hair clumps behind door) not cleaned. Poor shower.
Location near Canal City a major plus.
Leisure Family
6/10
Pleasant
06 Jan 2025
Cassandra
No place to store luggage if you check out late. No person at check in
10/10
Exceptional
25 Nov 2024
KATARZYNA
No front desk staff, everything is done through tablet, someone is there if you need assistance through a call on tablet, smooth and fast check in process, very clean, would definitely stay here again 👌
Leisure Friends
10/10
Exceptional
19 Nov 2024
Chwee

Great Service

The place was really comfy and spacious. My son had accidentally left his baby blanket in the room after we check-out to leave for Osaka. The hotel found it and took the effort to mail it to Osaka for us. Really appreciate their service! Thank you so much!
Friends_and_family Family
8/10
Excellent
13 Nov 2024
Richard
The room was clean, quiet and had everything we needed but the check-in process was a bit clunky and convoluted.
Leisure Family
10/10
Exceptional
31 Aug 2024
Jerry Raymond
Fun and relaxing😍
Friends_and_family Family
10/10
Exceptional
20 Apr 2023
Francis Tai Yin
tranquillity; away from the traffic
Leisure Family
10/10
Exceptional
11 Apr 2023
Narumi
It is a Japanese style house which you take off your shoes before get in. I love it.
Leisure Family
10/10
Exceptional
18 Apr 2021
Verified traveler

Short Stay

Great hotel for a short stay. The room was clean and spacious.
Friends_and_family Friends
10/10
Exceptional
07 Nov 2019
Verified traveler

Family room

Clean hotel with kitchen and wash machine. There are a few parking near the hotel. It’s easy to access.
Friends_and_family Family
6/10
Pleasant
18 Jul 2026
Martin
Groses Zimmer, leider nicht wirklich sauber . Auch Staubig.
Geschmack im Zimmer unangenehm.
Betten waren bequem. Gute Lage
Friends_and_family Family
10/10
Exceptional
09 Jul 2026
友郁
綺麗で使い勝手がよかったです。
市街地からも徒歩でいける利便性の高い立地でした。
Friends
8/10
Excellent
29 Mar 2026
Satoru
セブンイレブンやスーパー、
6/10
Pleasant
28 Mar 2026
美穂
思っていたより部屋が狭かったですが清潔で気持ちよく過ごせました。事前チェックインして行きましたが意外と現地で時間がかかりました。
8/10
Excellent
13 Dec 2025
Toshimi
広々としていて使い勝手が良かった。
Leisure Family
4/10
Poor
31 Oct 2025
??
単なる部屋でした。
8/10
Excellent
23 Oct 2025
chunhsien
餐點
Friends_and_family Family
10/10
Exceptional
13 Oct 2025
Hironobu
よかった
8/10
Excellent
22 Aug 2025
SIMON

Correct

Séjour d'une semaine. Globalement ça s'est bien passé. Il est bien précisé qu'il n'y a pas de personnel donc on fait le check-in en solo, c'est simple et efficace mais par contre il n'y a pas la possibilité de demander un stockage des valises, du coup le jour de notre arrivée à Fukuoka n'a pas été optimisé... Un petit peu loin de la gare d'Hakata quand je compare les prix et proximités des gares dans les autres grandes villes du Japon... et dernier point négatif : une mauvaise odeure persistante (comme une odeur de pieds) dans la chambre... La chambre n'esp pas très grande pour 4 personnes mais la présence d'une machine à laver dans la salle de bain était très appréciable.
Friends_and_family Family
4/10
Poor
11 Aug 2025
k
エントランスの解除の番号を押しても反応が悪く
中々中に入れなくて立ち往生している人もいて困りました。
Leisure Family_with_children
8/10
Excellent
16 May 2025
Ayumi
綺麗で広くてよかった
Leisure Friends
8/10
Excellent
13 May 2025
sik hau
寧靜方便
Leisure Friends
8/10
Excellent
04 May 2025
Castaing

Bien dans l’ensemble

Dans l’ensemble le nous avons passé un bon moment. L’emplacement etait bon et le logement propre.
Il était néanmoins très petit et sombre.
Idéal pour une nuit.
Friends_and_family Family
4/10
Poor
23 Mar 2025
KAZUYA
駅から遠いことや3人で泊まるにはスペースが、狭いことを考えると、値段に見合っていないと感じた。
Leisure Family_with_children
10/10
Exceptional
26 Feb 2025
?
좋았습니다
10/10
Exceptional
27 Jan 2025
Aira
博多駅からホテルまで少し距離があるのでタクシーで行きました。
ベットは広くて、お風呂も綺麗でとても過ごしやすかったです。
Netflixが見れて楽しめるため、とても良かったです。
チェックインの仕方がとても複雑で、事前に チェックインが必須です。
私はしていなかったため、手こずってしまいました。ビデオ通話で係の人が教えてくれるのですが、直接人がいた方が分かりやすいし安心できるとは思いました。
また、宿泊税が1人200円必要で用意していなかったので大変でした。
8/10
Excellent
02 Jan 2025
Takanori
きれいでした
Leisure Family
6/10
Pleasant
14 Dec 2024
EMI
綺麗けど、値段があれなら高く感じる
Leisure Family_with_children
10/10
Exceptional
17 Nov 2024
Woong
넓으며 도보거리로 텐진 하카타 이동하기에 큰 어려움이 없습니다.
Leisure Family_with_children
10/10
Exceptional
13 Nov 2024
HEEJUNG

시설이 좋았어요

Good Price & The accomodations range from 'fair' to 'great'.
10/10
Exceptional
11 Nov 2024
LEESEUL
숙소 위치도 너무 좋았고 근처에 세븐일레븐도 있고
너무 만족했어요 메일에 비밀번호나 이런거 늦게 온다고 해서 걱정했는데 전 체크인 이틀전부터 메일로 보내주셨어요 메일로 사전체크인 링크 들어가서 미리 다 입력하고 숙박세도 4명이서 이틀 자는데 1,600¥ 미리 결제 하고 가서 큐알코드 받고 그냥 가서 바로 찍고 금방 들어갔어요 너무 행복했습니다!
Leisure Friends
4/10
Poor
10 Nov 2024
atsuki
水回りの掃除が適当だった。汚い
Leisure Family_with_children
10/10
Exceptional
20 Oct 2024
youngho
Good
6/10
Pleasant
17 Oct 2024
Frank

Nice

It took a while to find the building. The room with 2 double beds and definitely not enough space for 4 people, but staying one night is fine for us.
Friends_and_family Family
10/10
Exceptional
06 Oct 2024
INHWAN
전반적으로 괜찮는 숙소이지만
숙소가 좁네요ㅠ
4인 가족이 이용하기에는 많이 답답하게 느껴졌습니다.

그리고 무인텔인 점 참고하시어 꼭 방문하기 전 호텔에서 보낸 메일 확인하고 체크인하세요
Friends_and_family Family
10/10
Exceptional
11 Sep 2024
??
가성비👍,방크기👍,청결👍,냉동가능👍,전자레인지 👍

전체적으로 만족도가 높은숙소였습니다
가족이랑 오기 좋고
일반적인 일본숙소크기에 비해 넓어서 좋았습니다
단,101호 이여서 그런지모르지만
방음이 너무 안됐어요 ㅜㅜ
체크인하는 소리가 다들림
방음이단점 이였네요
Leisure Family
10/10
Exceptional
23 Aug 2024
??
設備は整っていて満足でした。ただベッド横のコンセントが壊れていたので、修理しといて欲しかったです。
4/10
Poor
18 Aug 2024
??
四人で、宿泊なのにタオルとかアメニティが、たりてなかった
Business_and_leisure Family_with_children
10/10
Exceptional
13 Aug 2024
Jaehyung

역주변 호텔 이용하세요

숙소 위치의 중요성, 애매한 위치
룸서비스 청소 없음.
6/10
Pleasant
07 Aug 2024
???
なぜかお風呂のお湯がですに困りました。
フロントもないので問い合わせに苦慮しました。
洗濯機がついていることや、お風呂場に乾燥機があるのは、思いがけず助かりました。
Leisure Family_with_children
10/10
Exceptional
01 Aug 2024
minkyu
good
Leisure Family_with_children
10/10
Exceptional
10 Jul 2024
SONGA
Good
8/10
Excellent
23 Jun 2024
SAU YING
週邊衹有一間7~11和一間超市,食店衹有幾間,要行到運河城先有選擇!房間細,行李都打不開,無櫈坐,衹有床!枱都無,購物完返去東西要放地下!
Leisure
6/10
Pleasant
04 Jun 2024
Jinsu
출입구 비밀번호 메일로 안왔고 그래서 통화하여 물어보고 들어가게됐네요...셀프체크인 미리 다 준비하셔서 가면 조금 수월할것 같습니다 미리 비밀번호 아이디 코드 전부 체크하고 가시길...
Leisure Family_with_children
4/10
Poor
13 Apr 2024
Waka
This hotel is not recommendable for tourists who aren’t capable of understanding Japanese.
The check-in procedure is complicated, and there aren’t any staff there who you could ask for help.

室内はちょうどいい広さで清潔感もあり、快適でした。
ただ、4人で予約したにも関わらずタオルもアメニティも2人分しか置いていませんでした。人数分のタオルが予め部屋に用意されていることをサイトで確認したのに、仕方なく4人で2枚のタオルをシェアすることに泣
また、チェックインの仕方が分かりずらすぎます。IDがたくさん送られてきて何が本当のパスワードなのか分かりません。私たちは日本語が分かるので少し手こずってからすぐチェックインできましたが、他の外国人の宿泊客は本当に困っていました……
結局分からなかったようで、私たちが1階に泊まっていたからかインターホンを鳴らしてチェックインの仕方を尋ねてきました。彼らを手伝うためにタブレットでスタッフの方とビデオ通話を繋いだのですが、感じの悪い対応をされました……
場所も部屋もよかったのにサービスにがっかりしました……
Leisure Friends
8/10
Excellent
28 Nov 2023
Nobuhiro
子連れで利用しました。博多駅からは少し距離があります。博多口からタクシーで1000円ちょっとです。無人のチェックインなので手続きが不安でしたが、複雑ではなく分かりやすいものでした。滞在の3日前に説明が記載されたメッセージが届きました。部屋は掃除が良く行き届いており快適に過ごすことができました。すぐ近くにコンビニもあります。マイナス点は無人なのでアーリーチェックインや荷物を預けるということができなかったことと、チェックインの手続きでスタッフと電話で確認をするプロセスがあるのですが、挨拶もなくこちらの名前を聞いて確認ができたら一方的に切るという感じの悪い対応でした。これらを除けば非常によく、また利用したいと思える部屋でした。
Leisure Family_with_children

Location & surroundings

Grand Base Hakata City
3 11 11 Sumiyoshi Hakata, Fukuoka, Japan

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Grand Base Hakata City

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